. From my point of view Mother is in the best place possible. Excellent. 10 out of 10!!!I A(Son of Resident/Service User)



. From my point of view Mother is in the best place possible. Excellent. 10 out of 10!!!I A(Son of Resident/Service User)



Merlin Manor Care Centre is located in Hartlepool and offers residential care as well as nursing care.
This purpose built care home offers personalised care in a modern environment and operates on the ethos that every resident is unique.
It has lovely outdoor areas and spectacular views.
All the bedrooms have wet rooms and residents can socialise in the lounge diner. The home even has a salon and a nail bar so residents...
Care Provided by Merlin Manor Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 94 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
All private fees will be discussed with prospective residents
The price(s) shown are provided by the care home. Contact Merlin Manor Care Centre for full pricing details and T&Cs.
Contact Merlin Manor Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- The Prestige Group
- Private Owned
Person in charge
- Carole Gibson (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2022
- Last Refurbishment: 2022
- Number of floors: 3
Room Information
- Single Rooms (94)
- Single Rooms with ensuite Wet Room (94)
Visiting
- There are no current restrictions on visiting at the service, families and friends are able to come to the care home and visit their loved ones.
Parking
- The care home offers 2 car parks
Merlin Manor Care Centre Reviews (113)
Merlin Manor Care Centre has a Review Score of 9.8 (9.845) out of 10, based on 56 reviews in the last 2 years.
Over all time Merlin Manor Care Centre has 113 reviews.
After moving to Merlin Manor Care Centre it was only one week that I settled in. I found the staff so helpful and friendly. It is so clean and beautiful, I have made many friends here. I'm very happy and my family are also. I never feel alone and my medical care is also taken care of. My meals and laundry are all taken care of too. The staff take us out and we are entertained by the activities ladies. What more could you ask for. I would recommend Merlin Manor Care Centre any day to anyone looking for a happy home.
It is great to see that you felt supported and found the staff teams to be helpful, we are pleased that you enjoyed your stay at Merlin Manor and excellent to see that you were happy with the staff and management of the care home.
My dad spent his final days in Merlin Manor, and I can honestly say that the staff supported us as a family through a very difficult time. They treated Dad with the utmost dignity and were available to answer any questions at any time. Special thanks to the day and night nurse lead who went above and beyond to make sure that Dad was comfortable and that we were ok. You truly are angels in disguise, and we will, as a family, remain forever thankful.
Following a fall, my uncle was moved into Merlin Manor Care Centre, and after a couple of weeks settling in period and getting his doctor transferred in from out of town, the care the staff have given him has been excellent. They have helped and encouraged him to go to the dining room to try to socialise with others and have always shown care and compassion at all times.
Thank you for these comments; it is really nice to see that your uncle has settled and the staff have supported him. We will share these comments with the staff home.
My husband was happy, settled and looked after well. Myself and family were always made to feel welcome. I can't thank all the staff enough for the care my husband received, especially in the last weeks of his life. The staff became like a second family. Thank you to everyone at Merlin Manor.
Thank you for the lovely comments; it is lovely to see that your husband was well looked after and you and your family felt supported. We will ensure that these comments are shared with the staff teams.
Excellent- everything has been more than I could have asked for. My grandma has settled so well in Merlin Manor, all staff and carers are amazing. So many changes have been made by the manager in such a short time bringing such a friendly, family atmosphere. I would recommend this place to anyone.
Thank you for your lovely comments in relation to your experience at Merlin Manor. It is great to see that your grandma has settled into our Merlin Manor family and your grandma and family are happy. I will share these comments with the staff at Merlin Manor.
My dad has gone into this beautiful care home Merlin Manor. I was so worried, but the manager and all the staff have gone above and beyond to help him settle. Nothing is a problem. They keep you informed and answer any questions you have. The food and cleanliness are above five stars, and the care they get is amazing. I cannot thank them enough for what they have done.
Thank you so much for these lovely comments, I am really pleased that your dad has settled into our family are Merlin Manor. I will ensure that these comments are shared with the team at Merlin Manor.
Staff are lovely.
My great-grandma has settled really well.
It is lovely to see your great grandma has settled in, and thank you for the lovely comments you have made in relation to the staff team; we will ensure that these are shared with the team.
I am so happy that we found Merlin Manor. After visiting (viewing) so many Merlin Manor is streets ahead of others. The staff are so kind and caring to my father. It feels like we can rest assured that he is being fully looked after.
Thank you for a lovely review and we are really happy that you and your relative are happy at living Merlin Manor. We will discuss these comments with the staff team.
My dad was recently in Merlin Manor Care Centre for a short while. The care and attention given to him and his family was second to none. Everyone who came in contact with him and us were very caring and professional. I cannot recommend the place highly enough. Thank you from the bottom of our hearts for all you did for our dad.
Thank you very much for the review, this is a lovely review and I am really pleased that your dad and yourselves enjoyed the stay at Merlin Manor, I will ensure that this information is feedback to the Merlin Manor team.
Dad only had a relatively short stay in Merlin Manor Care Centre but it was a pleasure for both him and us. The staff were all caring, thoughtful and empathetic (without exception) and there seemed to be genuine and effective communication between carers, nursing staff and family. Cleaning and maintenance staff were equally thoughtful. Efficient coordination between nursing staff and the NHS was also reassuring.
Thank you for this lovely review, I am really pleased that you and your loved one had a great experience at Merlin Manor. I will pass these lovely comments onto the staff team.
The staff are open and honest with us at all times so we know how she’s doing and they include us with all decision making. They now have activity ladies who are brilliant, engaging and always happy to help with anything at all.
We as a family never imagined Mum in care but situations change for us all, this was the best decision for Mum who is now happy and supported in everything that she does.
We as a family can relax a little knowing that Mum is safe and happy.
Thank you for your comments, I will ensure that these are shared with the staff within the care home and we will continue to strive for the highest standards of care and support needs.
Merlin Manor is a clean, warm and beautifully decorated comfortable home.
The management staff at the home are kind, approachable and efficient at sorting out any problems that arise and communications between Merlin Manor and family of residents are good.
Thank you for the lovely comments and the review, these will be shared with the staff teams and these reviews help us to continue to strive for the best standards of care.
The place itself was immaculately clean, very modern and very spacious. It was very secure and accessible for visitors. The staff were attentive and friendly.
On arriving there, we were very concerned with her mental health yet after her respite she was back to her original self with the help and support from all at Merlin.
We are so incredibly grateful. Thank you.
Many thanks
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 May 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Merlin Manor Care Centre.
There are no upcoming events for Merlin Manor Care Centre.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Merlin Manor Care Centre.
Accreditations
There are no accreditations posted yet for Merlin Manor Care Centre.
Meet the Team (2)

I left School in 2005 and started Hartlepool College of Further Education, I was studying BTEC 1st Diploma in Caring and then went on to study for the BTEC National Diploma in Health. I started my career at the age of 17, I started working as an Out of Hours Medical Receptionist for Northern Doctors Urgent Care, Whilst I was studying at Teesside University doing Adult Nursing, unfortunately, after 2 years due to ill health, I could not finish my Nursing degree. However, I was awarded with a Higher Education Certificate in Health and Social Care. I then started working for Carewatch as a Carer home care. It was from a very young age that I knew whatever path I chose it would be Care, I always knew that helping others gave me great satisfaction.
I worked at Carewatch for one year. After Carewatch I got the post of Senior Carer at Lindisfarne Care Home, I worked at Lindisfarne for 8 years, I felt I learnt a lot whilst working at Lindisfarne and knew that I had found a job that I love and enjoy, I was always wanting to learn more and climb the ladder, I then went on to study the Level 5 Leadership and Management in Adult Care Diploma and whilst doing so I was offered the Deputy Managers Position at Lindisfarne, I worked as Deputy Manager and Acting Manager June 2021 to February 2022 this was a great achievement for me, I felt all my hard work was finally paying off.
I love working in care and making a difference. In February 2022 I decided to seek other employment and went on to work as a Senior Support Worker with Voyage Care in Hartlepool, I thoroughly enjoyed my role but always felt something was missing. I then applied for the role of Deputy Manager at Merlin Manor Care Centre to which I was successful, I am extremely excited to be working for such an amazing company that strives to provide person-centred care but also supports its staff.
I am looking forward to progressing my career within Prestige and Merlin Manor and feel that I am learning lots of new information, I am extremely grateful that I can make a difference in someone’s life, I believe this is so important and so valuable. I work in care because I care, every day is different, and every day is rewarding.

I have worked in the care sector for over 35 years and started my path to care as a housekeeper and then felt that I would make a caring care assistant as I enjoyed the interaction I got when I was a housekeeper and always wanted to do more for the residents so that started my journey to care.
I always said that by the time I was 40 years, I would like to be a manager as I was a single parent I could not commit to the job role of a manager until my youngest son left school, and lucky enough I was already a Deputy in a care home in Easington Colliery for 5 years, my son then left school and I then became the manager of Ashwood Park.
I have managed care homes for 25 years now. These have been Nursing homes, Residential homes with Dementia.
Each home has been different but very rewarding and at times challenging.
I have my NVQ level 2,3,4 in care.RMA
D32/D33 Care assessor.
I feel that I am a professional care home manager with over 25 years of experience in the role of a care home manager and dedicated to continually improving the service provided to the care home that I manage.
I aim to provide and improve care for our residents and facilitate an ideal environment for staff, friends and family too.
I believe in mentoring with purpose and understand that strong working relationships create great teams and produce exceptional results.
I feel my greatest strengths are firstly my strong commitment to providing professional service, and outstanding care.
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