. From my point of view Mother is in the best place possible. Excellent. 10 out of 10!!!I A(Son of Resident/Service User)



. From my point of view Mother is in the best place possible. Excellent. 10 out of 10!!!I A(Son of Resident/Service User)



Merlin Manor Care Centre is located in Hartlepool and offers residential care as well as nursing care.
This purpose built care home offers personalised care in a modern environment and operates on the ethos that every resident is unique.
It has lovely outdoor areas and spectacular views.
All the bedrooms have wet rooms and residents can socialise in the lounge diner. The home even has a salon and a nail bar so residents...
Care Provided by Merlin Manor Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 94 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
All private fees will be discussed with prospective residents
The price(s) shown are provided by the care home. Contact Merlin Manor Care Centre for full pricing details and T&Cs.
Contact Merlin Manor Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- The Prestige Group
- Private Owned
Person in charge
- Carole Gibson (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2022
- Last Refurbishment: 2022
- Number of floors: 3
Room Information
- Single Rooms (94)
- Single Rooms with ensuite Wet Room (94)
Visiting
- There are no current restrictions on visiting at the service, families and friends are able to come to the care home and visit their loved ones.
Parking
- The care home offers 2 car parks
Merlin Manor Care Centre Reviews (113)
Merlin Manor Care Centre has a Review Score of 9.8 (9.845) out of 10, based on 56 reviews in the last 2 years.
Over all time Merlin Manor Care Centre has 113 reviews.
Very pleased with Merlin Manor Care Home staff do their best when they can and how they can, cleaners are so nice and always helpful and the staff also are willing to listen to anything you ask them.
Thank you for this review and lovely comments, we will ensure that these are discussed with the staff teams.
On a plus point some of the staff were great, others young and appeared to not really care!
The home manager needs to get to grips with her care home and do more floor visits and speak to the families. Would not recommend.
Thank you for your review and sorry for your loss, we are sorry to hear that you had inconsistent experiences within the service, we take all our reviews seriously and will look into this review.
I cannot express enough gratitude for the exceptional care and support provided to my Dad at Merlin Manor Care Home during his final weeks receiving palliative care. From the moment I walked in, I was greeted with warmth and compassion. The staff went above and beyond to ensure my Dad's comfort and well-being, treating him with the utmost dignity and respect. The facilities are impeccable, and the atmosphere is welcoming. The dedication and professionalism of the staff shone through in every interaction. There was one particular nurse who I can't thank enough- her care and compassion in that last week with regular phone calls was just so very kind- at the time I was 300 miles away so to have those regular updates meant the world to me. The manager and her deputy manager also helped me navigate a bit of a difficult family situation without judgment so for that I am so grateful. A very thoughtful touch that they attended his funeral too- that meant a lot to me. Thank You.
Thank you very much for the lovely comments and it is great to see that the care home and team have supported yourself. I will pass this information over to home to share with the staff team.
I went to see a friend and found Merlin Manor to be a lovely place. My sister and myself got help finding the floor we needed, took the lift and the carers took us straight to our friend's room. We found it a lovely room with everything she needed all at hand. The toilet and shower room had everything to help with all situations. The staff all seemed very helpful and the whole place was lovely and clean, with no smell at all and I thought that remarkable.
Thank you for this lovely review, it is great to see that your friend is settled into the home and that you are all happy with the care and support. I will ensure that this information is shared with the team.
I moved from a different home to Merlin Manor, the staff are all lovely, and take care of me very well.
Thank you for your lovely comments, I am really pleased to see that you have settled and are receiving a good standard of care. I will ensure that this information is passed onto the team within merlin manor.
Merlin Manor is the most efficient and caring home I have ever seen, the staff are so loving and caring, my auntie's needs are met with dignity and respect. Also lovely decorated, cleaning is to the highest of standards.
Thank you so much for this lovely review, it is great to see that your auntie's needs are fully met within the care home. I will share these lovely comments with the teams within the care home.
The home is very clean and tidy and the staff are very caring and helpful and always there to answer any questions.
Thank you for your lovely comment, it is great to see that you and your family are happy with the care and support received at Merlin Manor. I will ensure that these comments are passed to the team within the care home.
The staff are extremely friendly and supportive. I feel happy that my mother-in-law is being looked after so well. The atmosphere here is so comfortable and welcoming. The whole place deserves a medal for the good work they all do.
The staff are so caring and attentive. All needs are met to a high level. Welcoming and comfortable surroundings.
My husband spent two weeks in respite prior to coming into Merlin Manor Care Centre in April this year and without a doubt, there has been a vast improvement, throughout all areas, since the new manager arrived. There does, on occasion, feel as though they are understaffed, also when outside agencies are involved with a resident their specific instructions are not passed on to all carers, e.g. use of equipment. However, I would have no hesitation in recommending Merlin Manor as a residential/care/nursing home.
Thank you very much for this lovely review, these comments help us to improve the care and support in which we provide to our residents and the service in which we deliver.
My brother-in-law has just come into this lovely home. He has settled really well. It's as though he's been here for a long time. The staff are amazing. The food is lovely. The manager is very approachable and helpful in every way. We, as a family, cannot fault anything at all. I can't fault the home at all. The manager is a gem.
Thank you for your lovely review. It is great to see that your brother-in-law is settling in at Merlin Manor. Our residents are the centre of everything in which we do. I will share these comments with the staff team.
The facilities are also lovely, the fact the rooms are en-suite makes a big difference. Also, the cleaners are always working away and the fact residents can have food and drink all the time is helpful. 10/10.
Thank you for this lovely review, it is great to see that yourself and your relatives have received an excellent experience and you are all happy. I will share this information with the staff team at Merlin Manor.
Mum is in for assessment and was very against being in a care home. All the team have gone out of their way to ensure the stay has been easy. Every team member is very upbeat and approachable. All the team take time to talk and look for work rather than the passive staff I have seen elsewhere.
Thank you for taking the time to leave us a review, reviews are really important as this helps us to improve and make any changes which are needed. I am really happy that you and your loved one is receiving a high level of care and support. I will ensure that these lovely comments are shared with our amazing staff team within the care home.
From the time we pulled up with my mum-in-law, we were welcomed by friendly staff.
Thank you for your review and I really happy to see that you are happy with the care and support in which your loved one and family are receiving.
The staff here are fantastic, they will go out of their way to make your loved one feel cared for. The staff will always listen to your concerns (if you have any). The cleanest, friendliest and most caring care home I have experienced to date.
Thank you so much for the lovely comments within your review, I am really pleased that you have experienced an excellent service, as this is always our goal to achieve. We will ensure that these comments are shared with our staff teams within the home.
In the afternoon, her family joined Mam and the residents on her floor for the singing led by one of your great activity coordinators. Mam sang along to all of the songs - we lost count of the number! The activity coordinators put on a really good show.
For the visitors who hadn’t been to a care home before, it wasn’t what they were expecting. It was fun for all there.
It is very reassuring to know that my mam is being looked after by people as dedicated as the activity coordinators and carers at Merlin Manor Care Centre.
Thank you so much for these lovely comments, it is excellent to see that standards of care delivered to yourselves and you mam meet the required expectations and it is great to see that everyone got involved in making your mams 90th Birthday so special. I will indeed ensure that this excellent comment is shared with the staff team within Merlin Manor.
Thank you all.
Thank you for your lovely comments, it is lovely to see what you think of the care and support yourself and your husband received at Merlin Manor. I will share these lovely comments with the team at Merlin Manor.
Lovely staff, very friendly and caring.
Thank you for the comment, we are really pleased that the care and support in which you and your grandma are receiving are to the highest standards. I will share these comments with the staff teams.
Merlin Manor is modern, the decor is beautiful and the staff are stars. Always a smile and a friendly word for the people in their care and for visiting relatives.
Thank you for the review; it is great to see that the care and support you received were exceptional, and great to see that the team were supportive and friendly. I will share your comments with the team.
In recent weeks, my gran has been on the end-of-life pathway, during this time the manager and staff within the home have gone above and beyond what would be expected. My sister and I have stayed in my gran's room for the last eighteen days day/night. Staff couldn't have been more supportive or accommodating. The care my gran has received has not only been first-class in professionalism but also treated with dignity and love. The staff and manager have cared for her as if she is one of their own family members which we will always be grateful for and find comfort in.
Thank you so much for your positive review, it is excellent to see that the care and support in which your gran and your family received were to the best standards. It is great to see that you all felt like one big family. I will take these positive and excellent reviews back to the care home team as this helps us to continue to develop the care in which we deliver.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 May 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Merlin Manor Care Centre.
There are no upcoming events for Merlin Manor Care Centre.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Merlin Manor Care Centre.
Accreditations
There are no accreditations posted yet for Merlin Manor Care Centre.
Meet the Team (2)

I left School in 2005 and started Hartlepool College of Further Education, I was studying BTEC 1st Diploma in Caring and then went on to study for the BTEC National Diploma in Health. I started my career at the age of 17, I started working as an Out of Hours Medical Receptionist for Northern Doctors Urgent Care, Whilst I was studying at Teesside University doing Adult Nursing, unfortunately, after 2 years due to ill health, I could not finish my Nursing degree. However, I was awarded with a Higher Education Certificate in Health and Social Care. I then started working for Carewatch as a Carer home care. It was from a very young age that I knew whatever path I chose it would be Care, I always knew that helping others gave me great satisfaction.
I worked at Carewatch for one year. After Carewatch I got the post of Senior Carer at Lindisfarne Care Home, I worked at Lindisfarne for 8 years, I felt I learnt a lot whilst working at Lindisfarne and knew that I had found a job that I love and enjoy, I was always wanting to learn more and climb the ladder, I then went on to study the Level 5 Leadership and Management in Adult Care Diploma and whilst doing so I was offered the Deputy Managers Position at Lindisfarne, I worked as Deputy Manager and Acting Manager June 2021 to February 2022 this was a great achievement for me, I felt all my hard work was finally paying off.
I love working in care and making a difference. In February 2022 I decided to seek other employment and went on to work as a Senior Support Worker with Voyage Care in Hartlepool, I thoroughly enjoyed my role but always felt something was missing. I then applied for the role of Deputy Manager at Merlin Manor Care Centre to which I was successful, I am extremely excited to be working for such an amazing company that strives to provide person-centred care but also supports its staff.
I am looking forward to progressing my career within Prestige and Merlin Manor and feel that I am learning lots of new information, I am extremely grateful that I can make a difference in someone’s life, I believe this is so important and so valuable. I work in care because I care, every day is different, and every day is rewarding.

I have worked in the care sector for over 35 years and started my path to care as a housekeeper and then felt that I would make a caring care assistant as I enjoyed the interaction I got when I was a housekeeper and always wanted to do more for the residents so that started my journey to care.
I always said that by the time I was 40 years, I would like to be a manager as I was a single parent I could not commit to the job role of a manager until my youngest son left school, and lucky enough I was already a Deputy in a care home in Easington Colliery for 5 years, my son then left school and I then became the manager of Ashwood Park.
I have managed care homes for 25 years now. These have been Nursing homes, Residential homes with Dementia.
Each home has been different but very rewarding and at times challenging.
I have my NVQ level 2,3,4 in care.RMA
D32/D33 Care assessor.
I feel that I am a professional care home manager with over 25 years of experience in the role of a care home manager and dedicated to continually improving the service provided to the care home that I manage.
I aim to provide and improve care for our residents and facilitate an ideal environment for staff, friends and family too.
I believe in mentoring with purpose and understand that strong working relationships create great teams and produce exceptional results.
I feel my greatest strengths are firstly my strong commitment to providing professional service, and outstanding care.
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