Care Homes Owned by The Prestige Group

If there were more activities that would make it even better!

My mother-in-law was admitted to Yew Treeafter a long distressing hospital stay with suspected dementia. Although confused and worried, she was made to feel welcome and cared for and was given a lovely room. As visiting relatives (also confused and worried it must be said) we were also made to feel welcome and reassured whenever possible. Staff were friendly, respectful and caring. We didn't realise it but there was not long left and in the event of her death, staff were compassionate and empathetic. Care homes can get a bad name and sometimes staff too, but in this case I'd say this is one of the good ones. Particular mention to Martin, the manager of the dementia floor and also John, another manager who took the time to have full and frank discussions with us making us feel like we and our person really mattered.

The beautiful accommodation set up allowed personalisation. The food is outstanding and freshly cooked..laundry well organised, resident enrichment is getting better every day. I actually now know the names and roles of those who are caring. Each and every member of staff have done their utmost best in his transition, and I can't speak highly enough of them. He's so much happier!. A move to RIVERDALE was definitely the right decision!

As a family, we are extremely grateful for the care and support Mum receives at Merlin Manor.

Excellent in all aspects. Meals could be a bit better.

I would absolutely not recommend this home.

From the moment we entered Roseville we were greeted with a warm, welcoming and professional attitude led by Louisa and her team, we were making a very difficult decision and Louisa was caring and passionate every step of the way. We had a tour led by Natalie, every resident knew her and she knew them too which was lovely to see.

The way in which the whole team has communicated with us since the admission of Grandma has been phenomenal. At every point, anything we weren't sure of, was explained in detail. The care and time taken to help not only us as the family but Grandma as a resident has massively helped us deal with a very difficult transition from home care to care home care. I would highly recommend anyone who wants respite or full time care to call in and discuss your thoughts with the team.

Thank you to all the staff involved in Mum's care, we really appreciate everything you do.

Always a pleasure to see Yr happy faces

I would just like to say thank you to Kelly who is a Senior on primrose ward for all she has done with regards to my Mam's recent health problems. Kelly spotted the problem and dealt with it in a very professional manner and being very kind and supportive to my Mam. She also kept me informed of everything that was happening. Thankfully my Mam seems to be on the mend. Great work Kelly.

Good care home with a wonderful dedicated team. They have created a lovely environment for my mom. I can't thank them enough for the care and support they give my mom. The kitchen do a wonderful job with the meals and activities. Staff keep everyone engaged. Great home. Would recommend.

Margaret has settled in really well, the staff are lovely with her and always have a laugh with her.

I feel happy my mum is in a safe and caring establishment. I visit every day (apart from when on holiday) she is always in a clean bed, she usually refuses showers but the staff carefully wash her all over daily. Some staff have a natural knack of convincing mam to take a shower which is great. (Emma v Celia). The staff work hard but being a daily visitor (+ night time to) I feel the home needs more staff to cover basics. I'm always happy to spend time with mam, I see the staff engaging with her all the time. Sofia excellent at her job seniors always approachable & resolve any issues

ask for more and are happy that she is receiving the first class level of care she needs .

Merlin Manor Care Home is a truly welcoming and friendly home. The staff are empathetic, caring and dedicated, and it's lovely to see residents happy, comfortable and so well cared for. Highly recommended.

First of all, all staff are fantastic. And I don't need to rate anything, my answers are in your questionnaires. What more can I say, except, thanks for having Barry as one of your patients. I am going on 86, so who knows I might be here myself one day.

Being faced with having to put a loved one into a Care home is not only upsetting, its terrifying.

When mum had a fall and broke her hip, we needed to find a care home for dad at very short notice. I visited Riverdale Manor and met Clare, I was very impressed with everything I saw. We knew it would be a very traumatic move for dad, but Clare and the staff did everything they could to make the transition as easy as it could be for him. Not only was Dad well looked after, the whole family were made very welcome. They took time to talk to Dad and find out what his likes and dislikes were, even going as far as playing country music for him while he had a bath. Knowing he was so well looked after give us huge peace of mind.

Sadly, Dad's time at Riverdale wasn't too long but he was treated with dignity and respect right up until the very end and again the whole family were supported, especially when the staff laid on a beautiful high tea and planted an apple tree in Dad's memory.

In my experience I have found park ville care home,a wonderful and professional place with outstanding staff and management. Place that you can feel relaxed and secure knowing your loved ones will be cared for with love and respect.You can walk away feeling at ease and no worries that all is OK. I found the manager professional in all her dession making.Her dedication to her job is a 100%.

A huge thank you to Clare and team for your passion and commitment.

i cannot thank them enough for making his last few months comfortable and enjoyable.