
The rooms are bright and cheerful and comfortable.Barbara E(Daughter of Resident/Service User)

The staff are amazing, they tend to all my father's needs and nothing is too much troubleDebra L(Daughter of Resident/Service User)

we have tried a few places and not any of them comes close to the detail of what this home doesEdna F(Wife of Resident/Service User)

The rooms are bright and cheerful and comfortable.Barbara E(Daughter of Resident/Service User)

The staff are amazing, they tend to all my father's needs and nothing is too much troubleDebra L(Daughter of Resident/Service User)

we have tried a few places and not any of them comes close to the detail of what this home doesEdna F(Wife of Resident/Service User)

Parkville Care Centre is a ninety-four bedroom care centre located in Middlesborough, that combines a comfortable and charming setting with the skills of professional and dedicated nurses and carers.
The centre now boasts the prestige groups 1st Auguste community. A 37-bed specialist nursing community for people living with dementia or related illness requiring nursing type care and treatment in a purpose-built setting.
The centre also offers both residential and residential...
Care Provided by Parkville Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 94 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
All fees will be discussed with prospective residents/families on show around
The price(s) shown are provided by the care home. Contact Parkville Care Centre for full pricing details and T&Cs.
Contact Parkville Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- The Prestige Group
- Private Owned
Person in charge
- Kelly Parry (Registered Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1996
- Last Refurbishment: 2026
- Number of floors: 2
Room Information
- Single Rooms (94)
- Single Rooms with ensuite Wet Room (94)
Visiting
- Visiting is unrestricted for families and direct friends of residents, however, the home does ask that if visiting late evenings or early morning, please be considerate for the residents that live in the home
Parking
- Car parking is fully provided however on busy occasions and events this can be restrictive, however ample free parking is available opposite, behind and around the main entrance to the care centre
Parkville Care Centre Reviews (42)
Parkville Care Centre has a Review Score of 9.0 (8.980) out of 10, based on 12 reviews in the last 2 years.
Over all time Parkville Care Centre has 42 reviews.
In my experience I have found park ville care home,a wonderful and professional place with outstanding staff and management. Place that you can feel relaxed and secure knowing your loved ones will be cared for with love and respect.You can walk away feeling at ease and no worries that all is OK. I found the manager professional in all her dession making.Her dedication to her job is a 100%.
Went to Parkville to visit my husband's cousin. When we arrived we were at door a staff member answered very friendly and smiling. She showed us to cousin's room and asked if we would like a cup of tea or coffee, so polite. Our cousin was so happy, he told us he loves living here, he loves the staff. Went to the manager's office to ask how he was doing, and they were great, door was open, and they invited us straight in and were so happy and polite.
Thank you for taking the time to submit your excellent review. We are happy to know you are made to feel welcome in the and that staff are friendly. Kelly and her team provide excellent care and this review will support them to continue to make people welcome in the home and strive for excellent care.
Care staff are friendly, can't do enough to help, management are so friendly and door is always open and available to talk. Diamond Unit is lovely, residents liked to talk to me when I visited my cousin.
It is pleasing to hear you are made to feel welcome when visiting the home. Kelly and her team will continue to provide high quality care for everyone.
Caroline, the activities lad,y is amazing. She knows all the residents and their families and friends. She always includes us in her daily activities. I sometimes feel she is putting so much effort for nothing as she sometimes gets no interaction from the residents. This doesn't deter Caroline though, she is always upbeat. I was visiting my mum just before Christmas and we all had to pick an elf's name. What a laugh we had. I used to be a catering manager for a large care provider and went to 103 of our homes. I've never met anyone as enthusiastic as Caroline. She's a ray of sunshine.
I would like to take the opportunity to thank you for taking the time to complete this review for our home. Here at Prestige we believe that life for our residents should be full, active and fun and it is special people like Caroline who make this possible. We listen to all feedback, and where we...
I have been visiting Barbara for some time now, and have found that both the staff and atmosphere of the building are very good. They have helped Barbara maintain good health. She has been happy.
A good care home my husband is always treat with dignity and respect the staff have always made us feel very welcome and give us our privacy when visiting.the careworkers and nursing staff are really good even the domestic workers are really friendly.
We would like to thank you for taking the time to complete a review for our home. We are very proud of the team and the care they deliver, and strive to improve based on feedback from others. If you would like to reach out to the leadership team to discuss areas where you think we can improve, we would appreciate your time.
Provided emotional support and companionship, helping reduce isolation and improve wellbeing.
Maintained a clean, safe, and comfortable living environment.
Worked with families and healthcare professionals to ensure care plans were followed.
Demonstrated patience, empathy, and strong communication while supporting clients with dignity and respect.
The staff are professional, friendly and attentive to nanna, the living environment is clean enough and it feels safe. The food quality is lacking and the portions are small though.
My mum has now been in this care home for 7 months and I am so happy she has settled in really well now. The care she is receiving is really good, and all the carers and nursing staff are so good with her. If we have any problems the management are always there to help. The only concern is maybe the food choice menu which could be improved.
Thank you so much for the fantastic feedback which will be shared with all staff. Thank you.
Both of my grandmothers have lived here at Parkville, one who unfortunately passed away here in 2008. I am very happy with the care my grandma is receiving, she has settled in really well and the care team and management are always there and happy to help.
Thank you so much for the excellent feedback and we will look at your points raised. Thank you again.
My mother-in-law has been here for 7 months and I am very pleased with the way she has been looked after. The care is good, the place is clean and the staff and management are very friendly. The only thing that could be better is the food that is provided.
Thank you so much for this amazing review. Thank you.
My mum has recently moved to Parkville. After losing a lot of faith in care settings due to a previous very bad experience I'm blown away. After just a short time already Parkville has given me my mum back. Parkville has ticked every box, the staff are incredibly attentive and treat my mum with the utmost respect and care, going above and beyond to ensure her comfort and happiness, there is a whole home approach from all levels of staff. Person centred care is practiced which is making every day feel meaningful. The home itself is very clean and gives me a very welcoming, supporting family environment. The choice of meals is fantastic. I feel completely at ease knowing my mum is in a safe, supporting environment. The management team are always approachable and open to feedback. Thank you Parkville Team.
Thank you for the feedback. It is lovely to hear that you are having such a positive experience with Parkville. I will share your lovely comments with the team at Parkville.
The staff are very friendly and helpful every time I come. Residents are well looked after and you can see they are all cared for well. Carers have a good relationship with residents so you know your friends and family are well looked after.
Thank you for this review, this will be shared with the staff and we are thankful for your time.
Fully deserved 5-star rating.
Thank you for your lovely feedback; it is great to see the care and support your mum and family received was to a high standard. I will share these lovely comments with the team.
Came to visit my sister and it is quite easy to take her to the garden in a wheelchair and the lift is good to use. The staff are friendly and helpful and polite.
Thank you for your review, it is great to see that the staff are supportive and friendly and that you are able to access the gardens with your sister and enjoy this time. We will share these comments with the staff teams.
Lovely care home, friendly staff and very helpful. My mum is happy and settled.
Thank you for the review, it is lovely to see that your mum is happy and settled. We will share these reviews and comments with the staff teams.
Generally good care. Dad entered Parkville in January 2023 and over the first few months some settling in was needed. The garden in the Sapphire unit needs tlc with fag butt clean up etc. but is improving. More staff in the Sapphire unit will help the lovely staff cope better. Laundry should be a bit better and things go missing regularly. However, feel secure that Dad is looked after and has dignity in his care now.
Thank you for the review, Richard. We will continue to work on the areas which have been discussed to ensure that we are always striving for the best standards of care within the service. I will share these comments with the team within the care home.
Place very clean. Staff were friendly and helpful, couldn't do enough for the residents. Always had a smile on their faces. Plenty of entertainment to keep the residents occupied. Only downside the food is not great, but still tried to please you with another choice.
Thank you for your lovely comments, we will ensure that these are shared with the staff team and we review the comments around the food to progress within this area.
It was my mother who stayed in the home. Staff were lovely, very helpful. The home was very clean and tidy. The staff always had a smile on their faces. The entertainment kept the residents occupied and happy. Only problem: the food was monotonous, not much variation, but they still went out of the way to accommodate you if you wanted something else.
Thank you for your lovely comments, I will ensure that these comments are discussed with the staff teams and we will discuss also with the kitchen as comments help us to progress.
His hygiene and personal care were excellent, as was the home. This home has a very high standard and I would recommend it to anyone.
Thank you for the excellent feedback. I will pass on your heart felt comments to the staff team. We were so sorry for the loss of your beloved husband who was a lovely gentleman.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 30 May 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Parkville Care Centre.
There are no upcoming events for Parkville Care Centre.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Parkville Care Centre.
Accreditations
There are no accreditations posted yet for Parkville Care Centre.
Meet the Team (1)

I have over two decades of dedicated service in the NHS and private sector I am excited to bring my extensive experience, compassionate leadership, and innovative approach to Parkville Care Centre My career has been driven by a steadfast commitment to providing the highest standards of care, fostering a supportive environment for both residents and staff, and continually improving the quality of life for those in my care.
Throughout my 20+ years, I have worked in different areas, each with unique challenges and opportunities. My leadership style is rooted in empathy, transparency, and a hands-on approach, ensuring that every resident receives personalized care tailored to their specific needs. I believe in creating a home-like atmosphere where residents feel valued, respected, and part of a community and this leadership style coupled with the values of prestige care can only be an asset.
I have a proven track record of maintaining and exceeding regulatory standards, achieving excellent ratings from regulatory bodies. My attention to detail and commitment to best practices have ensured that the homes under my management are recognized for their quality care and compliance. As a nurse myself I wish to enrich the staffing team to promote excellent standards for our residents.
Frequently Asked Questions about Parkville Care Centre
What types of Care is Parkville Care Centre registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Parkville Care Centre have?
There are 94 Single Rooms.
What are the Facilities & Services at Parkville Care Centre?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Parkville Care Centre to the centre of Middlesbrough?
0.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Parkville Care Centre to verify any information. View our terms and conditions. Parkville Care Centre has an Enhanced Service -more info.