Parkville Care Centre

Walpole Street, Middlesbrough TS1 4HA
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8.8 37 Reviews
  • Parkville Care Centre, Middlesbrough
Parkville Care Centre is a ninety-four bedroom care centre located in Middlesborough, that combines a comfortable and charming setting with the skills of professional and dedicated nurses and carers.

The centre now boasts the prestige groups 1st Auguste community. A 37-bed specialist nursing community for people living with dementia or related illness requiring nursing type care and treatment in a purpose-built setting.

The centre also offers both residential and residential dementia caring across two separate floors in the larger main building

The whole centre has benefited from a substantial £75k input of finances specifically designed to lift the entire Parkville environment and which has also been used to completely redesign, to specific evidence-based criteria, the modern, safe and inclusive nursing centre

The nursing unit has RGN and RMN clinical leads both day and nights.

The Care Centre is further benefiting from a partnership with 'Oomph', the activities and occupations charity and the community and the residential setting now have a Tovertafel magic table, a mobile snoezelen centre and the latest Sentes bathing experience.

With full wi-fi availability and FUSION care plan systems this is the care centre for all needs

The new wellbeing - coordinators are now in place and a menu using the Caroline Walker Trust guidelines, the centre is benefiting from a new direction under the expert leadership of the new CQC registered manager.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 94 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

All fees will be discussed with prospective residents/families on show around

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Mark Mounter (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • Pre-admission assessment required
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1996
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (94)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (94)

Visiting

  • Visiting is unrestricted for families and direct friends of residents, however, the home do ask that if visiting late evenings or early morning, please make allowances for those older residents who may be sleeping or unwell and follow Parkville's policy on visiting children and pets (They must be accompanied at all times)

Parking

  • Car parking is fully provided however on busy occasions and events this can be restrictive, however ample free parking is available opposite, behind and around the main entrance to the care centre

Parkville Care Centre Reviews (37)

8.8

Parkville Care Centre has a Review Score of 8.8 (8.769) out of 10, based on 8 reviews in the last 2 years.
Over all time Parkville Care Centre has 37 reviews.

Overall Experience
  • 25
  • 11
  • 0
  • 0
  • 1
Date Published
  • 37
  • 1
  • 6
  • 8
  • 29
Reviewer Connection to Parkville Care Centre
  • 13
  • 5
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 37, showing 21-37
Review from Harry T (Friend of Resident) published on 20 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
An elderly friend was in this care home, and I can't praise it enough. The lovely manager and all her staff were amazing and showed my friend the greatest amount of dignity, respect and care that anyone could have asked for. All the staff are a credit to the manager, and all I can say on behalf of myself
and my wife is a massive 'Thank You' for everything you did for him.
Reply from Paul Smith, Admin Manager at Parkville Care Centre

Thank you for your review. All reviews constantly help us to evaluate and improve our services.

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Review from M M (Resident) published on 29 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find Parkville Care Centre to be very welcoming. The staff are absolutely brilliant. I have yet to see one member of staff uncaring. They always are willing to help anyone in any way. It is also a happy place to be. One can enjoy activities with the staff and the other residents and I feel safe which
means a lot, also knowing I can go to any of the staff at any time if I need anything.
Reply from Paul Smith, Admin Manager at Parkville Care Centre

Thank you for your review. All reviews help us to improve our offer.

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Review from Laura L (Daughter of Resident) published on 24 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home, management and all the staff are amazing and nothing is too much for them. I am so glad my dad is in here and wouldn't want him anywhere else.
Reply from Paul Smith, Admin Manager at Parkville Care Centre

Thank you for your review. All reviews, good or less so, assist us to improve our services.

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Review from N S (Daughter of Resident) published on 24 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad has been in Parkville for nearly three months and his care has been second to none especially from certain members of staff (they know who they are).
Reply from paul smith, Admin Manager at Parkville Care Centre

Thank you so much for your positive views - all reviews help us to improve our service and make our staff feel even more appreciated. Paul.

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Review from Margaret B (Resident) published on 24 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've been here for 6 years and I've always been treated with dignity.
I think that the home is lovely. I come and go as I like and I feel supported.
Reply from paul smith, Admin Manager at Parkville Care Centre

Thank you so much for your positive views - all reviews help us to improve our service and make our staff feel even more appreciated. Paul.

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Review from John O (Brother of Resident) published on 19 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the care and facilities extremely satisfactory. I would recommend Parkville home to anyone in need of care and attendance.
Reply from paul smith, Admin Manager at Parkville Care Centre

Thank you so much for your positive views - all reviews help us to improve our service and make our staff feel even more appreciated. Paul

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Review from Emma T (Niece of Resident) published on 28 February 2019 Submitted via Website • Report
Overall Experience 1.0 out of 5
My uncle’s experience of Parkville was very poor. The restrictions of this review site do not allow me to go into detail however I would encourage people to research the home thoroughly, including CQC reports, before deciding if this home is the right one for their vulnerable relatives.
Reply from Paul Smith, Admin Manager at Parkville Care Centre

Thank you. All reviews allow us to improve our services. In the spirit of openness and fairness, we have published this submitted review. it is highly unreflective of other views expressed however where our service does not meet expectation it is our intention to always say sorry and to do better next time. We are sorry, Emma, our service on this occasion did not meet your expectation

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Review from Barbara E (Daughter of Resident) published on 3 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find that my mother is well looked after respected and cared for, she says meals are good and satisfying. The rooms are bright and cheerful and comfortable. The activities are good and entertaining.
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Review from Mary F (Resident) published on 2 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Content with overall attention.
Reply from Paul Smith, Admin Manager at Parkville Care Centre

Thank you, all responses assist us to improve our service.

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Review from Edna F (Wife of Resident) published on 19 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was recommended for my husband to go to Parkville Care Centre for his respite, hopefully leading up to full time. Up to this moment in time, I would not like him to go anywhere else.
In the past, we have tried a few places and not any of them comes close to the detail of what this home does. Look
after your staff and you will have a happy place for people to come to.
Reply from Paul Smith, Admin Manager at Parkville Care Centre

Thank you, all responses assist us to improve our service.

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  • Care / Support
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  • Treated with Dignity
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Review from S N (Daughter of Resident) published on 19 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very good, attentive and kind.
Place is always clean, tidy and attractive.
Staff always ready to explain if you have any concerns, very patient with all residents, friendly atmosphere.
Reply from Paul Smith, Admin Manager at Parkville Care Centre

Thank you, all responses assist us to improve our service.

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Review from Patricia W (Daughter of Resident) published on 19 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are friendly and helpful, the activities lady is very jolly and always doing things with the residents.
Reply from Paul Smith, Admin Manager at Parkville Care Centre

Thank you, all responses assist us to improve our service.

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  • Treated with Dignity
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Review from Terence M (Resident) published on 19 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of this care home. Firstly, everyone in the care home treats you with courtesy and there is often fun and laughter throughout. You can talk to staff in confidence, knowing what you say will not be open to all and sundry. The home is very clean and the laundry is washed and ironed. Meals
are wholesome and there is plenty of choice. Management are easy to get on with and approachable at all times. I would recommend the home to anyone.
Reply from Paul Smith, Admin Manager at Parkville Care Centre

Thank you, all responses assist us to improve our service.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
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Review from Frederick B (Resident) published on 19 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good atmosphere. Easy to relate to staff. Help excepted by staff when needed.
Reply from Paul Smith, Admin Manager at Parkville Care Centre

Thank you, all responses assist us to improve our service.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
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Review from Debra L (Daughter of Resident) published on 19 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are amazing, they tend to all my father's needs and nothing is too much trouble.
My dad is always clean and well dressed. The food is excellent and I cannot fault the place. I would recommend it to anyone.
Reply from Paul Smith, Admin Manager at Parkville Care Centre

Thank you, all responses assist us to improve our service.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
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Review from Colin B (Husband of Resident) published on 18 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having visited a number of dementia nursing establishments in the area, it was with a feeling of great relief when we found Parkville Care Centre.
Everything about the centre is five star from the individually designed bedrooms and colour coordination to the level of care exercised by qualified nursing
and care staff.
I would have no hesitation in recommending the centre for your loved one from my experience.
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Review from David W (Husband of Resident) published on 18 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have seen some care homes but nothing can get near this one. I think it is the best on Teeside.
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Current Review Score: 8.8 (8.769)

Overview of Review Score

The Review Score of 8.8 (8.769) out of 10 for Parkville Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.2 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.543 for Parkville Care Centre is calculated as follows: ( (63 Excellents x 5) + (21 Goods x 4) + (8 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 94 Ratings = 4.543
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.226 Points relating to the number of positive Reviews for Parkville Care Centre is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 94 registered maximum number of service users is 18.8. 8 Positive Reviews ÷ 18.8 = 0.426
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 May 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Mark

Mark Mounter

Job Title: Care Home Manager Joined: 2024

I have over two decades of dedicated service in the NHS and private sector I am excited to bring my extensive experience, compassionate leadership, and innovative approach to Parkville Care Centre My career has been driven by a steadfast commitment to providing the highest standards of care, fostering a supportive environment for both residents and staff, and continually improving the quality of life for those in my care.


Throughout my 20+ years, I have worked in different areas, each with unique challenges and opportunities. My leadership style is rooted in empathy, transparency, and a hands-on approach, ensuring that every resident receives personalized care tailored to their specific needs. I believe in creating a home-like atmosphere where residents feel valued, respected, and part of a community and this leadership style coupled with the values of prestige care can only be an asset.


I have a proven track record of maintaining and exceeding regulatory standards, achieving excellent ratings from regulatory bodies. My attention to detail and commitment to best practices have ensured that the homes under my management are recognized for their quality care and compliance. As a nurse myself I wish to enrich the staffing team to promote excellent standards for our residents.

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