West Lodge Care Home

Peases West, Billy Row, Crook DL15 9SY
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8.1 1 Review
  • West Lodge Care Home, Crook
Welcome to West Lodge Care Home, a trusted residential care service with over 20 years of experience. For more than two decades, the home has been a valued part of the local community, providing high-quality residential care for older adults and individuals with physical disabilities. Now operating under the experienced management of Prestige Care Group, West Lodge continues to uphold strong standards of professionalism, safety and compassion.

The home offers 60 modern en-suite bedrooms, each thoughtfully designed to promote comfort, convenience and independence. A range of welcoming communal spaces encourages both relaxation and social interaction. Residents can enjoy three attractive lounge areas with scenic countryside views, a bright and spacious conservatory, and a dedicated dining room. On-site facilities also include well-equipped clinical rooms to support medical needs, a professional hair salon and lift access to all floors, ensuring ease of movement throughout the building.

Set within beautifully maintained grounds, West Lodge Care Home provides a peaceful and picturesque setting. Expansive lawns, woodland areas and accessible patio spaces offer residents the opportunity to enjoy the outdoors in comfort and safety.

The home is located in the friendly village of Billy Row, where local amenities such as a post office, general store, pub and church are situated around the village green. The nearby market town of Crook is less than two miles away, and regular bus services connect the area to Bishop Auckland, Weardale, Darlington, Durham and Newcastle, making visits from family and friends convenient.

West Lodge Care Home is registered to support adults aged 65 and over, individuals with physical disabilities and those requiring residential care. Families and visitors often remark on the warm, calm and homely atmosphere that defines the service. Those seeking a supportive and comforting environment for themselves or a loved one are warmly invited to arrange a visit and experience the home first-hand.
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Care Provided by West Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 60 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £903 – £905
  • RESPITE Self-Funded Residential Care: £903 – £905

These prices are only a guideline, please contact West Lodge Care Home to find out the exact price for your requirements.

Contact West Lodge Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact West Lodge Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Amy Hatton (Home Manager )

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2009
  • Number of floors: 3

Room Information

  • Single Rooms (60)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (60)

Parking

  • Parking Onsite

West Lodge Care Home Reviews (1)

8.1

West Lodge Care Home has a Review Score of 8.1 (8.083) out of 10, based on 1 reviews in the last 2 years.
Over all time West Lodge Care Home has 1 review.

Overall Experience
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Review from Andrea P (Daughter of Resident) published on 20 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents have received exceptional care at West Lodge. The food is excellent, the home is always clean, and well maintained, and the staff are consistently kind, attentive and professional. Most importantly my parents have been treated with genuine dignity and respect at all times. It has given our
family real peace of mind, and we are extremely grateful for the care provided. A big should out to Abby!
Reply from Amy Hatton, Clinical Deputy Manager at West Lodge Care HomeThank you so much for taking the time to post a review Andrea, I am happy to hear your mum and dad enjoyed their stay.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.1 (8.083)

Overview of Review Score

The Review Score of 8.1 (8.083) out of 10 for West Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for West Lodge Care Home is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.083 Points relating to the number of positive Reviews for West Lodge Care Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 1 Positive Reviews ÷ 12 = 0.083
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Jan 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about West Lodge Care Home

What types of Care is West Lodge Care Home registered for?

Older Person Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does West Lodge Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at West Lodge Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is West Lodge Care Home to the centre of Crook?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact West Lodge Care Home to verify any information. View our terms and conditions. West Lodge Care Home has an Enhanced Service - more info.