Roseville Care Centre

From the moment we entered Roseville we were greeted with a warm, welcoming and professional attitude led by Louisa and her team, we were making a very difficult decision and Louisa was caring and passionate every step of the way. We had a tour led by Natalie, every resident knew her and she knew them too which was lovely to see.

The way in which the whole team has communicated with us since the admission of Grandma has been phenomenal. At every point, anything we weren't sure of, was explained in detail. The care and time taken to help not only us as the family but Grandma as a resident has massively helped us deal with a very difficult transition from home care to care home care. I would highly recommend anyone who wants respite or full time care to call in and discuss your thoughts with the team.

I would just like to say thank you to Kelly who is a Senior on primrose ward for all she has done with regards to my Mam's recent health problems. Kelly spotted the problem and dealt with it in a very professional manner and being very kind and supportive to my Mam. She also kept me informed of everything that was happening. Thankfully my Mam seems to be on the mend. Great work Kelly.

We have found the nursing care to be excellent. The staff are lovely and very friendly. Any issues are dealt with discreetly and professionally. A good choice and would highly recommend.

The staff at this care home go above and beyond day after day. They go the extra mile for not only residents but their families too! The care home manager Mark is a credit to his profession and nothing is ever too much trouble for him. After having several relatives in this home. I would not recommend anywhere else. Great home, great care, great nursing. Exceptional management. Thank you.

Our Mother was in Roseville for the most part of 13 years. She passed away in January aged 96. During that time she has generally received excellent care. During her final weeks, that care has been exceptional. The very genuine carers, domestic staff, cleaners & maintenance personnel were wonderful to both my mam & the family who kept a 24/7 vigil by her bedside. We can not thank the Roseville team enough for making, what is always a very difficult time, as bearable as possible.

The care has been exceptional since my mam went onto palliative care. Nothing is too much. They have talked us through every process with a lot of patience and care and the care mam has recieved has never been too much. They have also looked after the family making sure we are comfortable in Moms room as shes reaching end of life.

Sam is part of the domestic staff but she goes above and beyond the call of her duties to bring love, care and attentive. She has known my mother for many years and always takes time to chat and cheer her up in any spare moment of her busy day. Mam's room is always spotless as well. So thank you Sam and God bless you for your loving kindness.

My brother was a resident in Rosevilee Care Centre for 8-10 months in 2025, prior to him passing away at the end of the year. He built up an amazing rapport with his immediate team of carers. He loved them and they loved him. The level of care was excellent. They were friendly, approachable and informative. My brother was very happy considering his situation and we were happy with his care. He was treated with dignity right up to the end.

If I had the choice again I would never send anyone I love to this place. Although some staff are really good, a lot of staff simply don't care, are not trained properly, and can't speak English in a way some elderly people can understand. There are also not enough staff, my poor mum with bowel cancer regularly has to wait ages for the toilet. Food is disgusting and on top of what we pay we have to take food in. The list is endless - not enough space!

My experience over the past 5 1/2 years has always remained the same: amazing care home in all aspects. Currently, my dad is in nursing care, and the staff could not be more amazing. Their care, compassion, empathy and ability to care for my dad are very much appreciated. Thank you.

Well looked after. Workers are kind and look after you. Food good.

Those of the staff are friendly and happy to see you.

Management are less than adequate when approached with issued and only offer a verbal apology with no real results in action. Do they have "quality" polices in place?

My mum has been living at Roseville for almost two years. In this time, she has been looked after by the home carers with dignity, care and respect. My wife and I live in Calgary Canada, and we try to visit the UK as regularly as possible. The support provided by your staff gives us the comfort knowing that she is safe and cared for. Mum has always been an active member of the community and was very outgoing. The staff, in particular the activity coordinator, at Roseville are absolutely awesome. She has a great relationship with her and we can see the mutual respect both ways. We are very fortunate to have weekly video calls where we and our kids (her grandkids) can catch up with events at Roseville. In addition to this we also have access to the photos shared on your social media page. Overall we are very pleased with the level of service and the positive atmosphere at the care home.

All staff pulled together to make this an easy time for her and we are very grateful.

We would like to thank every staff member on ground floor who supported Mam during her stay at Roseville. Times were challenging but staff never faltered and respected Mam's wishes right through to the end. Mam was treated with dignity and respect at all times and all staff tried their very best to provide the best support they could which at times wasn't easy. The support for our families was outstanding. RIP Mam.

My wife has been in Roseville Care Centre since October 2021. During this time, she has had first-class care, formerly in dementia care and now in the 24-hour nursing wing. It is a home-from-home. I visit her daily and couldn't ask for anything better. Big thank you to all of the staff and management.

My beloved mum came into the care at Roseville in July 2023 and the holistic care she has received has been completely outstanding. The staff are excellent at their job, which they evidently take extremely seriously to provide the utmost level of care- they treat residents with dignity, understanding, patience, and knowledge and from what I have personally seen they genuinely care, having gone above and beyond to make my mum’s transition into nursing care as smooth as can be. Thank you from the bottom of my heart to Roseville - we, as a family, truly appreciate the difference you have made.

I have no hesitation in highly recommending Roseville.

My Mam's been in Roseville care home since October 2023 and I can honestly say she's come on leaps and bounds since she's been there. She was very poorly and is in the nursing ward, the staff there have been amazing and supportive, nothing is too much trouble for them. I couldn't have asked for a better place for my Mam to be in. Thank you, Roseville.