Roseville Care Centre

Blair Avenue, Ingleby Barwick, Stockton-on-Tees TS17 5BL
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8.8 55 Reviews
  • Roseville Care Centre, Stockton-on-Tees
The outstanding design and internal features of this imposing Care Centre are only matched by the meticulous care and attention you will receive.

With five separate units, incorporating residential care (personal care) and with nursing registration, this really is a home for life.

The centre also offers care at a residential style for those living with a dementia or with related needs and there are extensive grounds and facilities.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 103 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

All private fee's will be discussed with individual person

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Julie Armstrong (Manager)

Local Authority / Social Services

Admission Criteria

  • Admissions from Local Authorities, CHC, Fast Track teams, Brokerage teams
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2010
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (103)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (54)

Visiting

  • No restriction to visiting however please can visitors come between 20.00 and 08.00 respectfully be aware of the needs of residents for sleep and rest

Parking

  • Parking available at location

Roseville Care Centre Reviews (55)

8.8

Roseville Care Centre has a Review Score of 8.8 (8.829) out of 10, based on 13 reviews in the last 2 years.
Over all time Roseville Care Centre has 55 reviews.

Overall Experience
  • 41
  • 11
  • 2
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Date Published
  • 55
  • 4
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  • 13
  • 42
Reviewer Connection to Roseville Care Centre
  • 29
  • 10
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
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  • 1
Total of 55, showing 41-55
Review from Maureen L (Daughter of Resident) published on 27 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum spent the last ten months of her life on the nursing unit at Roseville. Mum received the very best of care from every member of staff who engaged with her, and she was treated at all times with dignity and understanding.
I cannot fault any aspect of Roseville, it was always clean, friendly
and extremely welcoming, and when mum called it her home a couple of months before she passed away my sister and I knew we had made a good choice.
Reply from Paul Smith, Admin Manager at Roseville Care Centre

Thank you for your review. Reviews help us to understand customer needs and to improve our service.

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Review from Robert C (Partner of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff at all times showed a truly personal, respectful and loving approach to ensure my partner received the best quality of care. From nurses and carers to activity coordinators and cleaners every member of staff went above and beyond to ensure her quality of life was enhanced. I truly appreciated
the help and support given to my partner and myself over the past 18 months.
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Review from I S (Resident) assisted by family/friend published on 13 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care. Lovely staff, lots going on. Get my hair done weekly. Girls go shopping for me. Have a laugh and giggle with the staff and people on my floor. Enjoy bingo and coffee morning. Ove it here.
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Review from Helen I (Daughter of Resident) published on 8 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very caring and thoughtful of my mother's needs. The room although sparse is clean and tidy. Always staff available to help when needed.
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Review from Sue L (Daughter of Resident) published on 5 November 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum was nearly 98 years old when she moved into Roseville in May 2017. Although unhappy to leave her home, she always said that the staff were very good and that they looked after her very well. The staff supported her to remain as independent as possible and always treated her with respect. Laughter
was a major factor in maintaining Mum's spirits.
When Mum had a fall, the staff provided excellent care at the time and when she was subsequently admitted to hospital a member of staff accompanied her until I could be there and some also visited her while she was an inpatient. She returned to Roseville on a palliative care basis and was given the very best of kind and gentle care during the last days of her life.
No residential home is perfect but the managers and staff at Roseville do their very best to make life as happy and comfortable as possible for their residents. Their care for my mum at the end of her very long and happy life was the best that anyone could hope for.
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Review from D C (Daughter of Resident) published on 17 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find both facilities and staff to be of a high standard.
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Review from Denise P (Daughter of Resident) published on 16 October 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have been visiting Roseville from February 2017 until my mam passed away recently.
From our initial visit to her last days, we couldn't have been treated with more respect.
From the unit manager who was extremely helpful and always kept us to date with things; the carers who were always willing
to help, the kitchen staff, cleaners, and all staff have been kind, very courteous, very helpful, always respectful and compassionate.
The care mam received was exceptional and all the staff were brilliant with her. Would definitely recommend Roseville to anyone.
A huge thank you to all the staff from all the family.
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Review from P T (Grandson of Resident) published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent care centre. Management are very knowledgeable and supportive. All care staff are knowledgeable and professional in their approach. My grandad has improved dramatically since going into the home and for this my family and I are extremely grateful to everyone involved.
I would definitely
recommend this care centre.
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Review from Ian H (Son of Resident) published on 17 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Roseville Care Home is an outstanding care home for the simple and overriding reason - the staff and management genuinely care about the health and welfare of their residents. My mother was in Roseville Care home for four and a half years up until her death on 1st August 2018 aged 88. During that time
she was cared for in a way I could only wish for. I have bad experiences of other care homes with other elderly relatives and none have come close to matching the standards of Roseville. I recommend this provider to anyone who has family members or friends in need of good care.
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Review from Carolyn M (Daughter-in-law of Resident) published on 21 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been visiting this care home for over two years, nearly every day and cannot recommend this place highly enough. The staff are all lovely and nothing is too much trouble for them. We have peace of mind that my mother-in-law is well looked after. All the staff at all levels are brilliant! And
very professional.
Reply from Paul Smith, Admin Manager at Roseville Care Centre

Thank you for your kind comments. All comments reach our team's ears and every positive review reaches their hearts.

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Review from Janet F (Daughter of Resident) published on 21 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Roseville since December 2017. She is happy and safe and thinks the food is excellent. I have noticed that my mum is reluctant to get involved in some of the activities but I think she thinks that some are a bit monotonous - and boring. She likes to be quite active and enjoys light
exercise. The staff are friendly and mum thinks they are great.
Reply from Paul Smith, Admin Manager at Roseville Care Centre

Thank you for your opinion. Every opinion matters dearly to us and helps us improve.

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Review from Graeme T (Son of Resident) published on 21 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent all round care, staff are fantastic and facilities too. Am happy knowing my mam is getting the best possible care.
Reply from Paul Smith, Admin Manager at Roseville Care Centre

Thank you. Every review assists us to make our service better.

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Review from Ruth W (Wife of Resident) published on 20 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Could not fault the care my husband received while at Roseville. All staff excellent and management very approachable.
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Review from Janet R (Son of Resident) published on 13 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother and father are residents here, they receive the best of care. Staff are attentive to their needs.
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Review from Pamela C (Daughter of Resident) published on 13 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has received excellent care. The staff have always been kind and caring and are very approachable.
I have been kept updated on Mum's welfare and been promptly informed when she has had a fall.
The home is very welcoming, very clean and tidy and no smell!
Mum's room is clean and tidy and Mum always
says she enjoys the food. Drinks and biscuits are on hand throughout the day.
The activities provided keep residents engaged and stimulated.
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Current Review Score: 8.8 (8.829)

Overview of Review Score

The Review Score of 8.8 (8.829) out of 10 for Roseville Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.344 for Roseville Care Centre is calculated as follows: ( (101 Excellents x 5) + (21 Goods x 4) + (19 Satisfactorys x 3) + (10 Poors x 2) + (3 Very Poors x 1) ) ÷ 154 Ratings = 4.344
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.485 Points relating to the number of positive Reviews for Roseville Care Centre is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 103 registered maximum number of service users is 20.6. 10 Positive Reviews ÷ 20.6 = 0.485
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Jul 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

Kelly

Kelly Nicholson

Job Title: Care Home Manager Joined: 2023

I have 32 years’ experience working in health and social care, I have completed various of training courses and succeed to my current career.
I have been a registered manager for 20 years
Managing Services and supporting Individuals with Learning Disability Mental Health Elderly and Dementia.
In 2005 I gained my Registered Managers Award.
I am extremely passionate about my role and thrive to ensure the people we are supporting receive the highest standard of care.

Joanne

Joanne Sewell

Job Title: Deputy Home Manager Joined: 2012

I started my career path working in a solicitors at the age of 18 as office junior then in accounts after many years I decided I wanted to change career so went on to do home care, I had heard about Roseville as I had a friend who was a previous employer so applied as care assistant I started as a care assistant and eventually worked my way to a sensor, then asked to move on to the dementia Suite as senior after a couple of years working as senior I was promoted to unit manager I progressed my knowledge by doing as much training as I could. I completed my level 3 then went into do my level 5 as well as chaps after a while I moved back onto ground floor as unit manager and worked hard to gain a good bond with staff and residents. It has also been my desire to continue to develop in my career and I have recently been promoted to Deputy Home Manager at Roseville.

Stephanie

Stephanie Mohan

Job Title: Clinical Lead Deputy Joined: 2024

I have always had a passion for nursing and have over 18years experience working in the care sector both private and NHS. I first started out working as a domiciliary support worker, then worked as a care assistant in a nursing home to which I then decided I wanted to complete my general nursing degree. I then went on to work in an acute setting working with dementia and elderly care patients as a health care assistant whilst completing my nursing degree. When qualified as a nurse I began working on a busy admissions unit caring for unwell adults with acute and chronic conditions, to then A&E, working my way up to clinical sister managing life threatening, acute and chronic illness’s. I have lots of skills which I have gained during my time as a nurse and completed several courses such as reading ECG’s, advanced life support, clinical skills and leadership and management. It was then I decided that I wanted to enhance my knowledge and skills and take on a more managerial role working as a clinical lead in a care home setting.
I am very passionate about my role and always strive to ensure that the residents/patients in my care receive the highest level of care and support. I also feel that it is essential to include families, gain trust and build good relationships so that person centered care can be achieved at its best.

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