Roseville Care Centre

Blair Avenue, Ingleby Barwick, Stockton-on-Tees TS17 5BL
Review Us
8.6 59 Reviews
  • Roseville Care Centre, Stockton-on-Tees
The Care Centre combines exceptional architectural design with carefully considered interiors, creating a welcoming and comfortable environment for all residents. Every aspect of the home has been thoughtfully designed to support the wellbeing, safety, and dignity of those living here, while maintaining a warm, homely atmosphere.

The centre is structured into four distinct units, each tailored to meet different levels of care. These include residential care (personal care) and nursing-registered services, ensuring that residents can receive the exact support they require throughout their time at the home. This flexibility allows the centre to truly be a “home for life,” supporting residents as their needs evolve.

In addition, the centre offers specialist residential-style care for individuals living with dementia or related conditions, with dedicated support designed to promote independence, engagement, and quality of life. The home is set within extensive, landscaped grounds, providing safe outdoor spaces for relaxation, social activities, and gentle exercise. Residents also benefit from a range of on-site facilities, carefully curated to enrich daily living and enhance well being.
Show Roseville Care Centre on the Map

Care Provided by Roseville Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 103 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

All private fee's will be discussed with individual person

Contact Roseville Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Roseville Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Mark Mounter (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2010
  • Last Refurbishment: 2026
  • Number of floors: 3

Room Information

  • Single Rooms (102)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (54)

Visiting

  • The home recognises the importance of maintaining close relationships and therefore places no restriction on visits from residents’ family members and close friends. Visitors are welcome at any time; however, to ensure the comfort, privacy, and well being of all residents, the home respectfully asks that those visiting during late evening or early morning hours do so quietly and with consideration for others living within the home.

Parking

  • Parking available at location

Roseville Care Centre Reviews (59)

8.6

Roseville Care Centre has a Review Score of 8.6 (8.619) out of 10, based on 14 reviews in the last 2 years.
Over all time Roseville Care Centre has 59 reviews.

Overall Experience
  • 44
  • 12
  • 2
  • 1
  • 0
Date Published
  • 59
  • 7
  • 9
  • 14
  • 45
Reviewer Connection to Roseville Care Centre
  • 30
  • 12
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 59, showing 41-59
Review from Ian H (Son of Resident) published on 29 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to the home because of medical issues related to vascular dementia, it was a very challenging time for all family members. Roseville provided a reassuringly high level of care via dedicated staff who were well trained in both elderly care and in particular dementia care. All the staff
were friendly and welcoming to all visitors. My mother's room was comfortable and homely. Sadly my mother's health gradually deteriorated because of the dementia, but the staff explored every avenue to ensure she was comfortable. I would like to express our thanks to all the wonderful staff. Roseville is an excellent Care Home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from June R (Sister of Resident) published on 14 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care given to my sister on the dementia ward. When she was on the nursing ward the care and dignity she was shown was exceptional. I wish to express my heartfelt thanks to all the staff
Reply from paul smith, Admin Manager at Roseville Care CentreThank you for your review. All reviews good or others help us to improve our services
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stephen M (Son of Resident) published on 19 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We would like to take this opportunity to thank all the staff who cared for Mum. They were amazing and so compassionate and caring, giving the family so much support at this sad time.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Martin H (Son of Resident) published on 13 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my mother was only with Roseville for 9 months, her care was outstanding. The staff always went above and beyond their roles. I always felt that they took a personal interest and care in my mother. I could never thank them enough, right up until Mum passed away. Even the Manager took great
interest in her. I feel lucky that I chose this care home for Mum.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Maureen L (Daughter of Resident) published on 27 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum spent the last ten months of her life on the nursing unit at Roseville. Mum received the very best of care from every member of staff who engaged with her, and she was treated at all times with dignity and understanding.
I cannot fault any aspect of Roseville, it was always clean, friendly
and extremely welcoming, and when mum called it her home a couple of months before she passed away my sister and I knew we had made a good choice.
Reply from Paul Smith, Admin Manager at Roseville Care CentreThank you for your review. Reviews help us to understand customer needs and to improve our service.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Robert C (Partner of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff at all times showed a truly personal, respectful and loving approach to ensure my partner received the best quality of care. From nurses and carers to activity coordinators and cleaners every member of staff went above and beyond to ensure her quality of life was enhanced. I truly appreciated
the help and support given to my partner and myself over the past 18 months.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from I S (Resident) assisted by family/friend published on 13 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care. Lovely staff, lots going on. Get my hair done weekly. Girls go shopping for me. Have a laugh and giggle with the staff and people on my floor. Enjoy bingo and coffee morning. Ove it here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Helen I (Daughter of Resident) published on 8 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very caring and thoughtful of my mother's needs. The room although sparse is clean and tidy. Always staff available to help when needed.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sue L (Daughter of Resident) published on 5 November 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum was nearly 98 years old when she moved into Roseville in May 2017. Although unhappy to leave her home, she always said that the staff were very good and that they looked after her very well. The staff supported her to remain as independent as possible and always treated her with respect. Laughter
was a major factor in maintaining Mum's spirits.
When Mum had a fall, the staff provided excellent care at the time and when she was subsequently admitted to hospital a member of staff accompanied her until I could be there and some also visited her while she was an inpatient. She returned to Roseville on a palliative care basis and was given the very best of kind and gentle care during the last days of her life.
No residential home is perfect but the managers and staff at Roseville do their very best to make life as happy and comfortable as possible for their residents. Their care for my mum at the end of her very long and happy life was the best that anyone could hope for.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D C (Daughter of Resident) published on 17 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find both facilities and staff to be of a high standard.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Denise P (Daughter of Resident) published on 16 October 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have been visiting Roseville from February 2017 until my mam passed away recently.
From our initial visit to her last days, we couldn't have been treated with more respect.
From the unit manager who was extremely helpful and always kept us to date with things; the carers who were always willing
to help, the kitchen staff, cleaners, and all staff have been kind, very courteous, very helpful, always respectful and compassionate.
The care mam received was exceptional and all the staff were brilliant with her. Would definitely recommend Roseville to anyone.
A huge thank you to all the staff from all the family.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P T (Grandson of Resident) published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent care centre. Management are very knowledgeable and supportive. All care staff are knowledgeable and professional in their approach. My grandad has improved dramatically since going into the home and for this my family and I are extremely grateful to everyone involved.
I would definitely
recommend this care centre.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ian H (Son of Resident) published on 17 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Roseville Care Home is an outstanding care home for the simple and overriding reason - the staff and management genuinely care about the health and welfare of their residents. My mother was in Roseville Care home for four and a half years up until her death on 1st August 2018 aged 88. During that time
she was cared for in a way I could only wish for. I have bad experiences of other care homes with other elderly relatives and none have come close to matching the standards of Roseville. I recommend this provider to anyone who has family members or friends in need of good care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carolyn M (Daughter-in-law of Resident) published on 21 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been visiting this care home for over two years, nearly every day and cannot recommend this place highly enough. The staff are all lovely and nothing is too much trouble for them. We have peace of mind that my mother-in-law is well looked after. All the staff at all levels are brilliant! And
very professional.
Reply from Paul Smith, Admin Manager at Roseville Care CentreThank you for your kind comments. All comments reach our team's ears and every positive review reaches their hearts.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Janet F (Daughter of Resident) published on 21 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Roseville since December 2017. She is happy and safe and thinks the food is excellent. I have noticed that my mum is reluctant to get involved in some of the activities but I think she thinks that some are a bit monotonous - and boring. She likes to be quite active and enjoys light
exercise. The staff are friendly and mum thinks they are great.
Reply from Paul Smith, Admin Manager at Roseville Care CentreThank you for your opinion. Every opinion matters dearly to us and helps us improve.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Graeme T (Son of Resident) published on 21 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent all round care, staff are fantastic and facilities too. Am happy knowing my mam is getting the best possible care.
Reply from Paul Smith, Admin Manager at Roseville Care CentreThank you. Every review assists us to make our service better.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ruth W (Wife of Resident) published on 20 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Could not fault the care my husband received while at Roseville. All staff excellent and management very approachable.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Janet R (Son of Resident) published on 13 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother and father are residents here, they receive the best of care. Staff are attentive to their needs.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pamela C (Daughter of Resident) published on 13 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has received excellent care. The staff have always been kind and caring and are very approachable.
I have been kept updated on Mum's welfare and been promptly informed when she has had a fall.
The home is very welcoming, very clean and tidy and no smell!
Mum's room is clean and tidy and Mum always
says she enjoys the food. Drinks and biscuits are on hand throughout the day.
The activities provided keep residents engaged and stimulated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.6 (8.619)

Overview of Review Score

The Review Score of 8.6 (8.619) out of 10 for Roseville Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.310 for Roseville Care Centre is calculated as follows: ( (106 Excellents x 5) + (27 Goods x 4) + (22 Satisfactorys x 3) + (7 Poors x 2) + (6 Very Poors x 1) ) ÷ 168 Ratings = 4.31
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.309 Points relating to the number of positive Reviews for Roseville Care Centre is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 3.775
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 103 registered maximum number of service users is 20.6. 11 Positive Reviews ÷ 20.6 = 0.534
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Jul 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Roseville Care Centre to verify any information. View our terms and conditions. Roseville Care Centre has an Enhanced Service - more info.