Roseville Care Centre

My dad has been a resident at Roseville for 2 years, although we had some teething problems at first (to be expected) his care from the cooks up to the management is very good. Any problems are solved if possible and the management, carers, and nurses are fully approachable and help in any way they can. Recently I had help from a senior nurse to tell my dad of a family death. She was fantastic.

I would like to thank all the staff who contributed to my mam's care at Roseville.

I can't recommend Roseville Care Centre enough. Twice they have built my nana up from an unhealthy place. She had a fall and within a short time they got her back to her normal self. They are professional, considerate and they truly care. She loves the activities, such as singing and crafts, and all of the interaction between everyone. I know she's in the best place now and I would recommend it to anyone. I'm so grateful for all of the care and support from all of the staff at Roseville Care Centre.

My aunt is very happy at Roseville. She enjoys the activities and loves the staff: 'the staff are smashing'!

My mother was living a very isolated life and not eating properly, until my fabulous niece found this home near to her house. She became active, was eating better and overall, was much happier. She recently had a fall, which led to her getting a hip replacement and spending several days in hospital. This left her physically and mentally exhausted and in pain. Once she was back at the home though, they used their magic again and brought her back to her old self before her fall. I can’t say enough good things about this home and when I visited recently, I was very impressed with what I saw. I wish I lived closer, but the staff at this home have taken a lot of worry off me.

Since coming here I have been treated with kindness and respect at all times. It's a lovely place and the staff are all friendly and everyone is happy.

Well done team Roseville, keep up the marvelous work. A very appreciative family member.

The Manager and Deputy, keep up the good work, you are doing amazing.

From initial contact with Roseville Care Centre, I have been totally impressed with the overall quality of care, planning and teamwork. The care home manager is very visible and approachable, with excellent insight in management of my mum and the care support needed. The entire care team work together, are very well trained and knowledgable. I am so happy we have Mum in this home; every point of her care is professional. The nurse's team are truly patient and polite, and I couldn't recommend or thank them enough for their overall approach - fantastic! 10/10.

The staff treated and cared for my mum with love, care and affection. Nothing was too much trouble. The atmosphere in the care centre was very friendly and relaxing and if you had any worries, the staff were always there to help. This is a lovely care centre. My mum was on the 1st floor and the staff were marvellous with her.

Cannot praise everybody enough for how they looked after my mum.

Service and care exceptional. I cannot believe that they have done more for my wife in one week than her past care home did in eleven months. My wife is much calmer and happier due to the staff being calm and caring towards her.

This is the most caring environment we could have hoped for. The staff went above and beyond and our mum loved them all not an easy task. We are so grateful to know she spent her last weeks happy and cared for.

Excellent. Staff are lovely, really taken care of.

Excellent care home, although Mam was only there for a short time the care she received was amazing. Mam loved them all and we are all so grateful that her time in Roseville was a great experience, not only for Mam but the family and the support I received was amazing. She had just started to settle and was looking forward to her time getting to know everyone. Unfortunately, she did not get to experience all the facilities and activities.

The home is very welcoming and caring. Nothing is too much trouble. All staff go that extra mile and I'm very impressed with the way they are taking care of my father.

Great home, treat with dignity and respect. Clean environment and lovely staff.

The staff in residential dementia care were fabulous, very professional and made my father in law feel at home. He really enjoyed his time doing different activities and especially the friend he made, one of the residents, he did a lot of chatting and activities with. My father in law contracted Covid from the hospital, he was sent home to Roseville on end of life. The staff were so caring especially his carers.

My dad was taken to Roseville Care Centre in June 2020. The staff have been excellent with my dad and up to the end of life showed care and compassion to myself and my family at this very difficult time. Due to Covid restrictions obviously, we would have like to visit more but unable to do this. Thanks to all the staff as all were brilliant.

On the whole, 95% of the staff were fantastic. I do feel that more training is required when dealing with patients with specific needs who do not have dementia (ie) Parkinsons and their hallucinations. Agency staff were not satisfactory overall. This is meant as constructive criticism, not a complaint. I repeat that 95% of the staff were fantastic.