Roseville Care Centre

Blair Avenue, Ingleby Barwick, Stockton-on-Tees TS17 5BL
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8.6 59 Reviews
  • Roseville Care Centre, Stockton-on-Tees
The Care Centre combines exceptional architectural design with carefully considered interiors, creating a welcoming and comfortable environment for all residents. Every aspect of the home has been thoughtfully designed to support the wellbeing, safety, and dignity of those living here, while maintaining a warm, homely atmosphere.

The centre is structured into four distinct units, each tailored to meet different levels of care. These include residential care (personal care) and nursing-registered services, ensuring that residents can receive the exact support they require throughout their time at the home. This flexibility allows the centre to truly be a “home for life,” supporting residents as their needs evolve.

In addition, the centre offers specialist residential-style care for individuals living with dementia or related conditions, with dedicated support designed to promote independence, engagement, and quality of life. The home is set within extensive, landscaped grounds, providing safe outdoor spaces for relaxation, social activities, and gentle exercise. Residents also benefit from a range of on-site facilities, carefully curated to enrich daily living and enhance well being.
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Care Provided by Roseville Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 103 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

All private fee's will be discussed with individual person

Contact Roseville Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Roseville Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Mark Mounter (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2010
  • Last Refurbishment: 2026
  • Number of floors: 3

Room Information

  • Single Rooms (102)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (54)

Visiting

  • The home recognises the importance of maintaining close relationships and therefore places no restriction on visits from residents’ family members and close friends. Visitors are welcome at any time; however, to ensure the comfort, privacy, and well being of all residents, the home respectfully asks that those visiting during late evening or early morning hours do so quietly and with consideration for others living within the home.

Parking

  • Parking available at location

Roseville Care Centre Reviews (59)

8.6

Roseville Care Centre has a Review Score of 8.6 (8.619) out of 10, based on 14 reviews in the last 2 years.
Over all time Roseville Care Centre has 59 reviews.

Overall Experience
  • 44
  • 12
  • 2
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  • 0
Date Published
  • 59
  • 7
  • 9
  • 14
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Reviewer Connection to Roseville Care Centre
  • 30
  • 12
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 59, showing 21-40
Review from David H (Son of Resident) published on 21 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was living a very isolated life and not eating properly, until my fabulous niece found this home near to her house. She became active, was eating better and overall, was much happier. She recently had a fall, which led to her getting a hip replacement and spending several days in hospital.
This left her physically and mentally exhausted and in pain. Once she was back at the home though, they used their magic again and brought her back to her old self before her fall. I can’t say enough good things about this home and when I visited recently, I was very impressed with what I saw. I wish I lived closer, but the staff at this home have taken a lot of worry off me.
Reply from Kevin Robinson-Husband, Group Operations Manager at Roseville Care CentreThank you for your lovely comments, I will pass these on to the care home staff. It is great to see that the staff team have been so supportive and have been able to support your loved to achieve progression in her health needs.
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Review from A H (Resident) assisted by family/friend published on 18 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since coming here I have been treated with kindness and respect at all times. It's a lovely place and the staff are all friendly and everyone is happy.
Reply from Kevin Robinson-Husband, Group Operations Manager at Roseville Care CentreThank you for your review and comments, We will ensure that these are discussed with the staff teams and we will continue to provide a high standard of care and support to our residents.
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Review from Lindsey N (Daughter of Resident) published on 23 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Definitely the right choice after many months of heartache the family has endured selecting the right home for our loved one. Roseville Care Centre, from initial rest bite to now full residency has been just wonderful. Their compassion, kindness and support have been greatly appreciated by all the family.
The staff are true diamonds. Nothing is ever too much trouble. They have created a loving warm environment and should be very proud of what they have achieved.
I’ll second the management comments as all senior managers and staff are very professional and approachable.
Well done team Roseville, keep up the marvelous work. A very appreciative family member.
Reply from Kevin Robinson-Husband, Group Operations Manager at Roseville Care CentreI would like to say thank you for your lovely comments, I have shared these comments with the home manager and these will shared with our staff teams. We will continue to provide a high standard of care to all our residents. Your comment is greatly appreciated.
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Review from M H (Daughter of Resident) published on 28 October 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father has resided in Roseville for several months now. I have witnessed many changes in the past few months.
Within the month of August/September management changed yet again.
I must say that the new management structure is very good. Two new young managers, very approachable, very professional,
wanting to change issues within the building to suit that of the residents, a massive plus from me.
The Manager and Deputy, keep up the good work, you are doing amazing.
Reply from Kevin Robinson-Husband, Operational Support Manager at Roseville Care CentreThank you for your review, I have passed this onto the management and team at Roseville, we will continue to provide a high standard of care and continue to progress the care home.
Many Thanks
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Review from Tracy P (Daughter of Resident) published on 5 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From initial contact with Roseville Care Centre, I have been totally impressed with the overall quality of care, planning and teamwork. The care home manager is very visible and approachable, with excellent insight in management of my mum and the care support needed. The entire care team work together,
are very well trained and knowledgable. I am so happy we have Mum in this home; every point of her care is professional. The nurse's team are truly patient and polite, and I couldn't recommend or thank them enough for their overall approach - fantastic! 10/10.
Reply from Beverley Stubbs, Manager at Roseville Care CentreIt's really good for my staff to hear how families feel we are supporting them at a difficult time of transition into a care home for their loved ones.
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Review from L D (Daughter of Resident) published on 9 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff treated and cared for my mum with love, care and affection. Nothing was too much trouble. The atmosphere in the care centre was very friendly and relaxing and if you had any worries, the staff were always there to help. This is a lovely care centre. My mum was on the 1st floor and the staff
were marvellous with her.
Reply from Beverley Stubbs, Manager at Roseville Care CentreIt is always nice to hear positive feedback that our residents are supported well when we are caring for them.
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Review from Melanie S (Daughter of Resident) published on 22 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Exceptionally professional, caring and friendly staff.
Cannot praise everybody enough for how they looked after my mum.
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Review from M M (Husband of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Service and care exceptional. I cannot believe that they have done more for my wife in one week than her past care home did in eleven months. My wife is much calmer and happier due to the staff being calm and caring towards her.
Reply from Avnish Bhakta, Managing Director at Roseville Care CentreMany thanks for your positive review and kind words. We will do our utmost to keep your wife settled and happy, as well as connected to her loved ones, during a difficult time for all.
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Review from Christine B (Daughter-in-law of Resident) published on 10 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the most caring environment we could have hoped for. The staff went above and beyond and our mum loved them all not an easy task. We are so grateful to know she spent her last weeks happy and cared for.
Reply from Avnish Bhakta, Managing Director at Roseville Care CentreMany thanks for taking the time to leave us a lovely review, during what will be a really difficult time for you. We are saddened to hear of your loss but at least thankful that our team at Roseville were able to impact your mum and her loved ones in a positive way. We hope you continue to keep safe during these difficult times and circumstances.
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Review from J B (Son of Resident) published on 5 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent. Staff are lovely, really taken care of.
Reply from Avnish Bhakta, Managing Director at Roseville Care CentreThank you for taking the time out of your day to leave us a positive review. The staff will be happy to hear of your compliment.
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Review from Sarah S (Daughter of Resident) published on 23 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home, although Mam was only there for a short time the care she received was amazing. Mam loved them all and we are all so grateful that her time in Roseville was a great experience, not only for Mam but the family and the support I received was amazing. She had just started to settle
and was looking forward to her time getting to know everyone. Unfortunately, she did not get to experience all the facilities and activities.
Reply from Avnish Bhakta, Managing Director at Roseville Care CentreThank you for taking the time to leave us positive feedback during a difficult time for you. The team will be pleased to hear that they were able to leave such a good impression in a short time.
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Review from Dawn R (Daughter of Resident) published on 30 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very welcoming and caring. Nothing is too much trouble. All staff go that extra mile and I'm very impressed with the way they are taking care of my father.
Reply from Avnish Bhakta, Managing Director at Roseville Care CentreThank you for taking the time to leave us a positive review. Your kind words are most welcome during this difficult time for all and our team will continue to do its utmost to keep families connected to their loved ones and our residents.
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Review from A W (Daughter of Resident) published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great home, treat with dignity and respect. Clean environment and lovely staff.
Reply from Avnish Bhakta, Managing Director at Roseville Care CentreThank you for your positive review and kind words during a difficult time for all. Please do continue to stay connected with our team and we will do our utmost to help in any way that we can.
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Review from Deborah R (Daughter-in-law of Resident) published on 19 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff in residential dementia care were fabulous, very professional and made my father in law feel at home. He really enjoyed his time doing different activities and especially the friend he made, one of the residents, he did a lot of chatting and activities with. My father in law contracted Covid
from the hospital, he was sent home to Roseville on end of life. The staff were so caring especially his carers.
Reply from Avnish Bhakta, Managing Director at Roseville Care CentreMany thanks for taking the time to leave us a review and for your kind words during what will be a difficult time for you and your family. It will please the staff to hear of the difference they make on a continuous basis to our residents, whatever the individual circumstance.
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Review from Susan S (Daughter of Resident) published on 18 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was taken to Roseville Care Centre in June 2020. The staff have been excellent with my dad and up to the end of life showed care and compassion to myself and my family at this very difficult time. Due to Covid restrictions obviously, we would have like to visit more but unable to do this. Thanks
to all the staff as all were brilliant.
Reply from Avnish Bhakta, Managing Director at Roseville Care CentreThank you for taking the time to leave us a kind review during a very difficult time for you personally. The team will be buoyed by your positive comments so it is very much appreciated.
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Review from Alison C (Daughter of Resident) published on 4 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole, 95% of the staff were fantastic. I do feel that more training is required when dealing with patients with specific needs who do not have dementia (ie) Parkinsons and their hallucinations. Agency staff were not satisfactory overall. This is meant as constructive criticism, not a complaint.
I repeat that 95% of the staff were fantastic.
Reply from Avnish Bhakta, Managing Director at Roseville Care CentreMany thanks for your kind words and positive review during a difficult time for all. We will continue to do our utmost to support our residents and their families and welcome your constructive criticism, from which we can identify areas of improvement. I am certain our Senior Operations team will take that on board to see how we may improve upon that aspect of our care.
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Review from E C (Daughter of Resident) published on 19 November 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care my father received from all staff, especially on the nursing unit was outstanding. Staff showed respect, love and excellent care throughout the seven years of residence. This was especially so during Fathers final days. Staff were compassionate and sympathetic to us as a family leading up to
and during Fathers passing. I cannot thank the staff enough for their care to my father and family during very difficult times.
Reply from Avnish Bhakta, Managing Director at Roseville Care CentreWe are very sorry to hear of your loss but thank you for your positive review and kind words during what will be a very difficult time for you. The team will be pleased to hear that they have been able to make a difference over the last seven years to your father and his family. We hope you continue to keep safe during the current pandemic.
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Review from Alison D (Daughter of Resident) published on 7 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident in the care home for over 2 years now as he suffers from dementia. From the moment he arrived the care he has received from every member of staff has been excellent. He is treated with respect and his carers treat him like he is family. His every need is met with kindness
and consideration. He is very content which reassures us as a family. The management of the home is excellent especially now through the current difficult times.
Reply from Margaret Roe, Senior Operations Manager at Roseville Care CentreMany thanks for taking the time out of your busy day to leave our team such a positive and kind review. They will be pleased to hear their efforts have resulted in a wonderful experience for your father, yourself and other family members.
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Review from Kate I (Daughter of Resident) published on 21 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very professional and caring team. The team are working in very difficult times, but nothing seems to be any trouble to them in the care they give to the residents. My Mum needs nursing care and the detail and attention Mum is receiving are excellent. I feel well informed about Mum's progress and needs.
Thank you all for your dedication and care.
Reply from Margaret Roe, Senior Operations Manager at Roseville Care CentreThank you for your positive review and kind words during a difficult time for our residents, families and team alike. Please continue to keep safe and contact us should you need anything at all - we will do our utmost to try to assist.
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Review from L M (Daughter of Resident) published on 5 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault any of the care and facilities at Roseville despite my mother being reluctant to in, they have persevered and made her most welcome. They have gone above and beyond to make her so comfortable as possible especially in her final days. All the family have been here for the last few days
and they can't do enough for us. Tea, coffee, food, extra chairs, literally nothing has been too much despite their workload. The staff are exceptional, dressing up and always cheerful. It is a wonderful atmosphere even in the darkest of times.
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Current Review Score: 8.6 (8.619)

Overview of Review Score

The Review Score of 8.6 (8.619) out of 10 for Roseville Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.310 for Roseville Care Centre is calculated as follows: ( (106 Excellents x 5) + (27 Goods x 4) + (22 Satisfactorys x 3) + (7 Poors x 2) + (6 Very Poors x 1) ) ÷ 168 Ratings = 4.31
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.309 Points relating to the number of positive Reviews for Roseville Care Centre is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 3.775
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 103 registered maximum number of service users is 20.6. 11 Positive Reviews ÷ 20.6 = 0.534
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Jul 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Meet the Team (0)

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