Sand Banks Care Centre

Thank you to all the staff involved in Mum's care, we really appreciate everything you do.

Always a pleasure to see Yr happy faces

Good care home with a wonderful dedicated team. They have created a lovely environment for my mom. I can't thank them enough for the care and support they give my mom. The kitchen do a wonderful job with the meals and activities. Staff keep everyone engaged. Great home. Would recommend.

Margaret has settled in really well, the staff are lovely with her and always have a laugh with her.

I feel happy my mum is in a safe and caring establishment. I visit every day (apart from when on holiday) she is always in a clean bed, she usually refuses showers but the staff carefully wash her all over daily. Some staff have a natural knack of convincing mam to take a shower which is great. (Emma v Celia). The staff work hard but being a daily visitor (+ night time to) I feel the home needs more staff to cover basics. I'm always happy to spend time with mam, I see the staff engaging with her all the time. Sofia excellent at her job seniors always approachable & resolve any issues

My husband was taken into Sand Banks, Redcar on 13th June as an emergency patient. He received the very best care from the minute he arrived. His care was end of life and i can't thank all of the staff for their kindness shown to myself and my daughter at such a distressing time, i am so thankful that we were so lucky for ray to be cared for at Sand Banks every one went over and beyond for us all. Words could never say how thankful we are to everyone - Sarah, Milly, Julie, Emma, and others I dont remember their names

I was very worried prior to my wife's admission to this care facility. Fortunately, these have been very much unfounded. The staff are, without exception, very caring and compassionate towards all residents, not just to my wife. For what has been a very distressing time for me, the care towards my wife has been very reassuring. Thank you.

Extremely friendly atmosphere. Nice and warm. Super helpful staff.

I feel this is an excellent care home-I looked round multiple homes and was struck by the fact that the residents looked secure and content and the staff were not stressed. The staff are very skilled, person centred and handle challenging behaviour from residents protecting their dignity and quickly diffusing with kindness. They have been amazing with my mum in the dementia unit-for the first time in so long my mum has enjoyed herself and been happy doing activities and chatting to staff! Staff are persistent with GPs in getting residents looked at and very aware in changes of behaviour or any symptoms that need to be addressed. They are patient, friendly and empathetic to the residents and families, I have visited all hours and the care is always great. The home itself is lovely but its the staff who make it so wonderful, I am so grateful to them for looking after my mum and making her smile again.

From the moment that he was admitted to Sandbanks, he was treated with care, compassion and dignity. The staff on the floor where he was cared for always went above their duties to help and this applies to the management team aswell. We were always kept in the loop as to the care and condition and when he passed away his passing was in comfort and dignity. A wonderful place with wonderful staff.

All of the staff who were involved in the care went above and beyond my expectations in the care of my uncle. They were friendly and explained the changes in the care as the illness progressed. When he passed away they treat him with dignity and were very compassionate to the family. we couldn't fault them at all.

I can't believe the change in my mum since coming to you. Initially, it was for two weeks of respite care. My mum loved it so much she decided to stay! The difference in her is just amazing she is a changed woman, she looks years younger and is happy and smiling. The staff are amazing and enable her to take part in the activities she loves for example gardening, cooking and crafting. She has made friends with other residents and is having the time of her life. An added bonus is being able to see what she is doing thanks to the home's social media page. The family can't thank you enough.

She was taken from us far too soon, but I will be forever grateful for your part in easing her passing with dignity and love.

Amazing care home, clean and tidy. Staff are extremely supportive with both family and residents, helping to put our minds at ease. Plenty of activities for residents, as well as a spacious garden with pond and seating etc., can't praise them enough, especially the management team.

Mum has only been in Sandbanks a short time but my family and I are more than happy with the care Mum has received. All the staff we have come into contact with have been professional and caring. My mum is end of life but we can see she is settled and well cared for.

My Father-in-law has only been in the Mowlam suite for less than 2 weeks but my husband and I are both very impressed with the service provided. I have visited many care homes through work and my own parents both ended their days in care homes so I do have knowledge of this area of care. The staff at Sandbanks are very caring and very professional. My father-in-law tells me that he is very well looked after. I was particularly impressed with the speed with which a UTI was picked up and antibiotics administered. There was a very similar situation in the hospital recently but it took about 5 days from deciding to test to start on medication. Keep up the excellent work.

The staff are all so very kind. My brother is dying and they have eased the pain and reassure all my family with their kindness support and empathy. This home is by far the best care home and I have myself worked in nursing homes for 23 years. They not only support my brother but all my family and have shown kindness above and beyond expectations. Taking care of my parents too at such a heartbreaking and difficult time.

A-star-plus experience.

My Dad was warmly greeted by name at the main door. As a family, we were quire anxious about how he would settle. All the staff were friendly and reassuring, just what we all needed.

Please keep up your excellent work - all of you.