
The staff are so welcoming, caring and professionalM C(Son of Resident/Service User)

Activity staff do a great job of keeping residents entertainedJoan M(Daughter of Resident/Service User)

The rooms are very clean, decorated and furnished to a high standardIan P(Nephew of Resident/Service User)

The staff are so welcoming, caring and professionalM C(Son of Resident/Service User)

Activity staff do a great job of keeping residents entertainedJoan M(Daughter of Resident/Service User)

The rooms are very clean, decorated and furnished to a high standardIan P(Nephew of Resident/Service User)

In this superbly situated 77 room, large and spacious care centre, with wonderful, open access, very large gardens, where every need is the staff's pleasure.
Offering residential type care (personal care) and nursing care for people of 60+ including on their own floor, services dedicated to those living with dementia or related condition, will have a large en-suite facility with separate dining and living areas.
All en-suite accommodation on the ground...
Care Provided by Sand Banks Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 77 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Nursing and palliative dementia nursing is now available
The price(s) shown are provided by the care home. Contact Sand Banks Care Centre for full pricing details and T&Cs.
Contact Sand Banks Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- The Prestige Group
- Private Owned
Person in charge
- Sarah Hay(Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2015
- Last Refurbishment: 2021
- Number of floors: 3
Room Information
- Single Rooms (77)
- Single Rooms with ensuite Wet Room (77)
Visiting
- Visiting is unrestricted for families and direct friends of residents, however, the home does ask that if visiting late evenings or early morning, please be considerate for the residents that live in the home
Parking
- The Care Centre has parking to the Front of the building and the rear of the building
Sand Banks Care Centre Reviews (93)
Sand Banks Care Centre has a Review Score of 9.1 (9.133) out of 10, based on 9 reviews in the last 2 years.
Over all time Sand Banks Care Centre has 93 reviews.
I appreciate the care and concern the staff show for my dad; he appears to be well looked after.
Many thanks for taking the time to leave us a positive review during these difficult times. Rest assured, we will endeavour to continue to do all we can for our residents and their families.
The staff are amazing at what they do to make sure the residents feel happy and safe in this care home. I'm very pleased wy the care which my mother gets.
Many thanks for taking the time to leave us a positive review during these difficult times. The staff will be buoyed by your kind words, I am certain, and we will endeavour to continue to do all we can for our residents and their families.
Since Mam arrived at Sand Banks, she has blossomed. She seems to enjoy life again. The staff do an excellent job with activities all day, and Mam joins in with everything she wants to.
Many thanks for taking the time to leave us a positive review during these difficult times. We will endeavour to continue to do all we can for our residents and their families, and our team will be pleased to hear of the difference they are making to you.
I am very happy with the care that my dad receives at Sand Banks Care home, particularly from the wellbeing team who continuously go above and beyond their duty in keeping families in touch with their loved ones. I would not hesitate to recommend Sand Banks to anybody.
Thank you for taking the time for leaving us a positive review during a difficult time. The team will be buoyed by your kind words and will continue to do its utmost to keep residents connected to their families.
My grandad loves this care home. He made friends quickly, and the staff are always lovely.
Thank you for taking the time to leave us a positive review. We are delighted to hear of your grandad's experience, and we will do our upmost to ensure this continues. Please do not hesitate to contact our team if we can do anything further.
My nanna has been a resident since September 2020 and has received outstanding care during this time, she is well looked after and the staff are excellent; they are also more than happy to go that extra mile. Big shout out to the wellbeing team too, who are fantastic with their everyday activities with everybody and their FaceTimes to keep us in touch with our loved ones. They are fantastic. Thank you so much to all of you.
Many thanks for your kind words and positive review during a difficult time for all. We will continue to do our utmost to support our residents and their families and for them to remain connected.
My husband was only in the care home from Friday the 16th to Tuesday the 20th when he passed away. He had been transferred from the hospital as palliative care, but we could see he was going down. The care he and I were given was second to none. My son is a doctor, and he was most impressed. I cannot answer about the activities as he was too ill or the values fo money as he was NHS funded, and I have no idea on fees.
I am very sorry to hear of your recent loss but thank you immensely for taking the time out of your day during what will be a very, very difficult time to leave us a positive review. The team will be pleased to hear that their efforts have gone some way in providing comfort during this time to your family.
Mum’s been a resident since September and seems to have settled well. All staff have been brilliant, always show kindness, and are very helpful at answering any questions when one of us ring daily to check on Mum. A big shout out also to the well-being team, they treat everyone like one of their own and go above and beyond. Thank you.
Many thanks for your lovely review, which will cheer our team, who are doing their utmost during a difficult time to ensure all residents remain connected to their families and engaged in activities.
My brother and his wife both resided at Sand Banks. Unfortunately, my sister-in-law recently passed away, and I have been very concerned about my brother. I want to first thank your wonderful caregivers for the incredible care of them both. I'm really impressed with the way they have nurtured my brother, and I see him on Facebook, dancing and singing. He looks so happy it's a joy to behold. Also, I see the many activities available to everyone. I often wish I could be there joining in but since I live in Canada this is the next best thing to being there. Thank you. You are the best.
I am sorry to hear of yours and your brother's loss. It's been a difficult time for all, but we will continue to do our utmost to keep our residents, including your brother, happy and connected to their loved ones. Thank you for your lovely review also.
I can see the difference you all have made to my mother in the short time she has been in residence. Before she went into Sand Banks she had been through a traumatic time and at 92 hard to bear. I have not been inside Sand Banks as I Live in Cornwall and unable to visit at this difficult time but through your Facebook page, I can visualise where my Mam is and what she has been up to throughout the day. Your staff give their all to the residents. The FaceTime links are great which gives me one to one with my Mam. I look forward to when I can visit in person.
Thank you for your lovely review, and we are pleased to hear you are seeing a positive difference in your mother from afar. It's been a difficult time for all, but we will continue to do our utmost to keep our residents happy and connected to their loved ones. We look forward to the end of this pandemic so that we can have you visit soon.
Since this Covid 19 outbreak, I have found the staff to be very caring of the residents more so because we can't be. We get regular updates on their health and asked to bring things to the reception that the residents require e.g. new clothes especially trousers. There is a well-organised FaceTime which is lovely to see their faces light up when they see you. They are kept occupied with the many activities and crafts that are organised every day by the wellness team and show us pictures and videos of them. Overall she is clean and tidy and looks well. Thank you.
Thank you for your lovely review. It's been a difficult time for all, but we will continue to do our utmost to keep our residents happy and connected to their loved ones. We look forward to the end of this pandemic so that we can have visitors back soon for our residents.
Good variety of food for residents. Visitors are always welcome to tea and biscuits when the tea trolley comes around. The gardens are outstanding. A bbq would go down well. Pets welcome.
Thank you for taking the time to leave us a positive review. We look forward to welcoming you back to the tea trolley round soon we hope but, in the meantime, please continue to keep safe during the current pandemic.
We would definitely recommend Sand Banks Care Centre, it is lovely, light and airy and always spotless. My mother-in-law has been on there for nearly two years. All the staff are fantastic, senior carers, care assistants, cleaners, kitchen, wellbeing staff, handymen, and anyone I’ve missed. They haven’t had a manager for a while but we have had dealings with the stand-in manager and the deputy manager and all the staff we have had the pleasure of meeting have been caring, considerate and empathetic, especially over this tough COVID-19 experience. That has made us all sit up and think. Without our regular FaceTime calls it would have been unbearable, for that we have to thank the team and also to thank them for all the things they do over and above what’s expected. It would be good if management could send out regular emails keeping all relatives updated, but to be fair the Sand Banks Facebook does a great job keeping us informed on most things.
Thank you for taking the time out of your day to leave a positive review and your kind words. The team will be delighted to hear of the difference they are making to families and their loved ones during these difficult times. We will continue to do our utmost to keep you connected via FaceTime and our Facebook page; in the meantime, please keep safe.
The staff have been amazing throughout COVID with keeping in contact and FaceTime. Mum is looked after and talks about the staff. I would highly recommend Sand Banks Care Centre and appreciate the staff go above and beyond to keep my mum happy. They deserve recognition tenfold.
Many thanks for your positive review and kind words. Please continue to keep safe and we will do our utmost to keep you and your mum in touch and well looked after.
My father has been a resident of Sand Banks Care Centre since July 2018 and has received good care throughout. The staff are very friendly and always go the extra mile to ensure the residents are cared for and entertained. The rooms are very spacious and all areas of the home are kept very clean. The Facebook page which is regularly maintained by the superb activity coordinators has been so helpful in keeping us informed, especially during the Covid-19 outbreak. I would not hesitate to recommend the care centre to others.
Thank you for taking the time to leave such positive feedback; it will cheer the team very much. Please continue to keep safe during this time and we will do our best to keep you in touch with your father of course.
Nana has been here a short time but seems to have settled in really well and seem very happy. Her health has improved already and she seems more like her normal self. The accommodation is immaculate and the grounds are lovely. The staff are friendly and helpful.
Thank you for your positive feedback. Please do let us know if we can be of any help during these difficult times and we will endeavour to do our best to ensure the best possible care for your Nana.
Well cared for - no complaints.
Thank you for taking the time to leave us a positive review. Please let us know if we can be of any help during this difficult time and we will do our utmost to keep you in touch with your wife.
First-class.
Thanks for your positive review and please continue to keep safe during this difficult time.
Excellent.
Thanks for your positive review and please continue to keep safe during this difficult time.
I feel that management should be much more transparent and have better communication with the resident's family. Often we hear about things by accident, such as the present home visits, whereas a simple email or text message, informing us of the appointment system would have been appreciated. The results of tests are also not communicated.
Many thanks for your generally positive review. This is a particularly tough time for residents and their families, as well as our team, who have never had to face anything of this nature previously. Your constructive criticism will certainly prove helpful and be taken on board as a good learning experience.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 February 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Sand Banks Care Centre.
There are no upcoming events for Sand Banks Care Centre.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Sand Banks Care Centre.
Accreditations
There are no accreditations posted yet for Sand Banks Care Centre.
Meet the Team (2)

I enjoy nursing as no 2 days are the same and I am able to build up holistic relationships with residents and families within our care home.
Sarah our clinical deputy is the female on the left-hand side

I started my career in care 17 years ago, starting off as a care assistant in the community before Joining the care home setting completing a range of roles including senior care and deputy manager before achieving my goal as home manager. I have completed NVQ 2&3 and a degree level 5 In health and social care.
I have a passion for care and am dedicated to upholding our reputation as an inclusive care provider that delivered Kind, person-centred care.I believe that being warm-hearted with a friendly sincere approach leaves a positive impact on others. In my spare time, I enjoy spending quality time with my family and friends.
(Leanne is female on the righthand side)
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sand Banks Care Centre to verify any information. View our terms and conditions. Sand Banks Care Centre has an Enhanced Service -more info.