Sand Banks Care Centre

Over these last few months, as a family, we have seen a huge change in the home since the new manager has taken over - Sand Banks has become a happy and safe place to call home.

I feel that I cannot give a true account of my experience due to Covid. Visits were not allowed. Regular phone calls have been most helpful.

Mum has been in Sand Banks since September 2020. Although due to Covid, we've not been allowed in to visits, the staff, particularly the welfare team, have been doing regular FaceTimes with the family. We call to check on Mum every day, and the staff are always able to update us and are always pleasant and complimentary about her.

Everyone is always pleasant and very helpful.

I appreciate the care and concern the staff show for my dad; he appears to be well looked after.

The staff are amazing at what they do to make sure the residents feel happy and safe in this care home. I'm very pleased wy the care which my mother gets.

Since Mam arrived at Sand Banks, she has blossomed. She seems to enjoy life again. The staff do an excellent job with activities all day, and Mam joins in with everything she wants to.

I am very happy with the care that my dad receives at Sand Banks Care home, particularly from the wellbeing team who continuously go above and beyond their duty in keeping families in touch with their loved ones. I would not hesitate to recommend Sand Banks to anybody.

My grandad loves this care home. He made friends quickly, and the staff are always lovely.

My nanna has been a resident since September 2020 and has received outstanding care during this time, she is well looked after and the staff are excellent; they are also more than happy to go that extra mile. Big shout out to the wellbeing team too, who are fantastic with their everyday activities with everybody and their FaceTimes to keep us in touch with our loved ones. They are fantastic. Thank you so much to all of you.

My husband was only in the care home from Friday the 16th to Tuesday the 20th when he passed away. He had been transferred from the hospital as palliative care, but we could see he was going down. The care he and I were given was second to none. My son is a doctor, and he was most impressed. I cannot answer about the activities as he was too ill or the values fo money as he was NHS funded, and I have no idea on fees.

Mum’s been a resident since September and seems to have settled well. All staff have been brilliant, always show kindness, and are very helpful at answering any questions when one of us ring daily to check on Mum. A big shout out also to the well-being team, they treat everyone like one of their own and go above and beyond. Thank you.

My brother and his wife both resided at Sand Banks. Unfortunately, my sister-in-law recently passed away, and I have been very concerned about my brother. I want to first thank your wonderful caregivers for the incredible care of them both. I'm really impressed with the way they have nurtured my brother, and I see him on Facebook, dancing and singing. He looks so happy it's a joy to behold. Also, I see the many activities available to everyone. I often wish I could be there joining in but since I live in Canada this is the next best thing to being there. Thank you. You are the best.

I can see the difference you all have made to my mother in the short time she has been in residence. Before she went into Sand Banks she had been through a traumatic time and at 92 hard to bear. I have not been inside Sand Banks as I Live in Cornwall and unable to visit at this difficult time but through your Facebook page, I can visualise where my Mam is and what she has been up to throughout the day. Your staff give their all to the residents. The FaceTime links are great which gives me one to one with my Mam. I look forward to when I can visit in person.

Since this Covid 19 outbreak, I have found the staff to be very caring of the residents more so because we can't be. We get regular updates on their health and asked to bring things to the reception that the residents require e.g. new clothes especially trousers. There is a well-organised FaceTime which is lovely to see their faces light up when they see you. They are kept occupied with the many activities and crafts that are organised every day by the wellness team and show us pictures and videos of them. Overall she is clean and tidy and looks well. Thank you.

Good variety of food for residents. Visitors are always welcome to tea and biscuits when the tea trolley comes around. The gardens are outstanding. A bbq would go down well. Pets welcome.

We would definitely recommend Sand Banks Care Centre, it is lovely, light and airy and always spotless. My mother-in-law has been on there for nearly two years. All the staff are fantastic, senior carers, care assistants, cleaners, kitchen, wellbeing staff, handymen, and anyone I’ve missed. They haven’t had a manager for a while but we have had dealings with the stand-in manager and the deputy manager and all the staff we have had the pleasure of meeting have been caring, considerate and empathetic, especially over this tough COVID-19 experience. That has made us all sit up and think. Without our regular FaceTime calls it would have been unbearable, for that we have to thank the team and also to thank them for all the things they do over and above what’s expected. It would be good if management could send out regular emails keeping all relatives updated, but to be fair the Sand Banks Facebook does a great job keeping us informed on most things.

The staff have been amazing throughout COVID with keeping in contact and FaceTime. Mum is looked after and talks about the staff. I would highly recommend Sand Banks Care Centre and appreciate the staff go above and beyond to keep my mum happy. They deserve recognition tenfold.

My father has been a resident of Sand Banks Care Centre since July 2018 and has received good care throughout. The staff are very friendly and always go the extra mile to ensure the residents are cared for and entertained. The rooms are very spacious and all areas of the home are kept very clean. The Facebook page which is regularly maintained by the superb activity coordinators has been so helpful in keeping us informed, especially during the Covid-19 outbreak. I would not hesitate to recommend the care centre to others.

Nana has been here a short time but seems to have settled in really well and seem very happy. Her health has improved already and she seems more like her normal self. The accommodation is immaculate and the grounds are lovely. The staff are friendly and helpful.