Sand Banks Care Centre

33-37 Kirkleatham Street, Coatham, Redcar TS10 1QH
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9.6 89 Reviews
  • Sand Banks Care Centre, Redcar
In this superbly situated 77 room, large and spacious care centre, with wonderful, open access, very large gardens, where every need is the staff's pleasure.

Offering residential type care (personal care) and nursing care for people of 60+ including on their own floor, services dedicated to those living with dementia or related condition, will have a large en-suite facility with separate dining and living areas.

All en-suite accommodation on the ground floor rooms open directly onto the gardens, and with delicious and plentiful home cooked meals and a partnership with the Oomph charity assisting in the design of meaningful activities will be delighted with both the facilities and the care staff provide.

Registered manager Denise has built a very strong local reputation and was the manager of the 2015 end of life care home of the year winner.

Please feel free to call in for a cuppa and chat - there is an open door policy so come in and see us.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 77 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

For residents who may receive full or partial LA funding top-up arrangements are available. Our top-up scheduling is available on request
Nursing and palliative dementia nursing is now available

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Leanne Manson (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Private, fully funded or part funded RCBC and surrounding Auth. A pre-admission assessment is provided
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2015
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (77)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (77)

Visiting

  • There is no restriction on visiting however it is requested that visitors come between 20.00 and 08.00 to be respectful of the needs of residents for adequate sleep and rest

Parking

  • The Care Centre has parking to the Front of the building and the rear of the building

Sand Banks Care Centre Reviews (89)

9.6

Sand Banks Care Centre has a Review Score of 9.6 (9.640) out of 10, based on 10 reviews in the last 2 years.
Over all time Sand Banks Care Centre has 89 reviews.

Overall Experience
  • 77
  • 11
  • 1
  • 0
  • 0
Date Published
  • 89
  • 3
  • 3
  • 10
  • 79
Reviewer Connection to Sand Banks Care Centre
  • 31
  • 18
  • 6
  • 4
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 89, showing 41-60
Review from Sara M (Granddaughter of Resident) published on 18 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandad loves this care home. He made friends quickly, and the staff are always lovely.
Reply from Avnish Bhakta, Managing Director at Sand Banks Care Centre

Thank you for taking the time to leave us a positive review. We are delighted to hear of your grandad's experience, and we will do our upmost to ensure this continues. Please do not hesitate to contact our team if we can do anything further.

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Review from Matthew D (Grandson of Resident) published on 4 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nanna has been a resident since September 2020 and has received outstanding care during this time, she is well looked after and the staff are excellent; they are also more than happy to go that extra mile. Big shout out to the wellbeing team too, who are fantastic with their everyday activities with
everybody and their FaceTimes to keep us in touch with our loved ones. They are fantastic. Thank you so much to all of you.
Reply from Avnish Bhakta, Managing Director at Sand Banks Care Centre

Many thanks for your kind words and positive review during a difficult time for all. We will continue to do our utmost to support our residents and their families and for them to remain connected.

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Review from C W (Wife of Resident) published on 12 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was only in the care home from Friday the 16th to Tuesday the 20th when he passed away. He had been transferred from the hospital as palliative care, but we could see he was going down. The care he and I were given was second to none. My son is a doctor, and he was most impressed. I cannot
answer about the activities as he was too ill or the values fo money as he was NHS funded, and I have no idea on fees.
Reply from Avnish Bhakta, Managing Director at Sand Banks Care Centre

I am very sorry to hear of your recent loss but thank you immensely for taking the time out of your day during what will be a very, very difficult time to leave us a positive review. The team will be pleased to hear that their efforts have gone some way in providing comfort during this time to your family.

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Review from Deb D (Daughter of Resident) published on 28 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum’s been a resident since September and seems to have settled well. All staff have been brilliant, always show kindness, and are very helpful at answering any questions when one of us ring daily to check on Mum. A big shout out also to the well-being team, they treat everyone like one of their own
and go above and beyond. Thank you.
Reply from Avnish Bhakta, Managing Director at Sand Banks Care Centre

Many thanks for your lovely review, which will cheer our team, who are doing their utmost during a difficult time to ensure all residents remain connected to their families and engaged in activities.

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Review from Audrey C (Brother of Resident) published on 27 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother and his wife both resided at Sand Banks. Unfortunately, my sister-in-law recently passed away, and I have been very concerned about my brother. I want to first thank your wonderful caregivers for the incredible care of them both. I'm really impressed with the way they have nurtured my brother,
and I see him on Facebook, dancing and singing. He looks so happy it's a joy to behold. Also, I see the many activities available to everyone. I often wish I could be there joining in but since I live in Canada this is the next best thing to being there. Thank you. You are the best.
Reply from Avnish Bhakta, Managing Director at Sand Banks Care Centre

I am sorry to hear of yours and your brother's loss. It's been a difficult time for all, but we will continue to do our utmost to keep our residents, including your brother, happy and connected to their loved ones. Thank you for your lovely review also.

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Review from Cathy T (Daughter of Resident) published on 27 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can see the difference you all have made to my mother in the short time she has been in residence. Before she went into Sand Banks she had been through a traumatic time and at 92 hard to bear. I have not been inside Sand Banks as I Live in Cornwall and unable to visit at this difficult time but through
your Facebook page, I can visualise where my Mam is and what she has been up to throughout the day. Your staff give their all to the residents. The FaceTime links are great which gives me one to one with my Mam. I look forward to when I can visit in person.
Reply from Avnish Bhakta, Managing Director at Sand Banks Care Centre

Thank you for your lovely review, and we are pleased to hear you are seeing a positive difference in your mother from afar. It's been a difficult time for all, but we will continue to do our utmost to keep our residents happy and connected to their loved ones. We look forward to the end of this pandemic so that we can have you visit soon.

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Review from Susan L (Daughter of Resident) published on 27 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since this Covid 19 outbreak, I have found the staff to be very caring of the residents more so because we can't be. We get regular updates on their health and asked to bring things to the reception that the residents require e.g. new clothes especially trousers. There is a well-organised FaceTime which
is lovely to see their faces light up when they see you. They are kept occupied with the many activities and crafts that are organised every day by the wellness team and show us pictures and videos of them. Overall she is clean and tidy and looks well. Thank you.
Reply from Avnish Bhakta, Managing Director at Sand Banks Care Centre

Thank you for your lovely review. It's been a difficult time for all, but we will continue to do our utmost to keep our residents happy and connected to their loved ones. We look forward to the end of this pandemic so that we can have visitors back soon for our residents.

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Review from Donna C (Niece of Resident) published on 25 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have always found Sand Banks to be extremely clean and tidy at all times. The rooms are spotless. Beds are fresh and tidy. The staff are always friendly and helpful, and very polite.
Good variety of food for residents. Visitors are always welcome to tea and biscuits when the tea trolley comes around.
The gardens are outstanding. A bbq would go down well. Pets welcome.
Reply from Margaret Roe, Senior Operations Manager at Sand Banks Care Centre

Thank you for taking the time to leave us a positive review. We look forward to welcoming you back to the tea trolley round soon we hope but, in the meantime, please continue to keep safe during the current pandemic.

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Review from Rob B (Son-in-law of Resident) published on 22 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We would definitely recommend Sand Banks Care Centre, it is lovely, light and airy and always spotless. My mother-in-law has been on there for nearly two years. All the staff are fantastic, senior carers, care assistants, cleaners, kitchen, wellbeing staff, handymen, and anyone I’ve missed. They haven’t
had a manager for a while but we have had dealings with the stand-in manager and the deputy manager and all the staff we have had the pleasure of meeting have been caring, considerate and empathetic, especially over this tough COVID-19 experience. That has made us all sit up and think. Without our regular FaceTime calls it would have been unbearable, for that we have to thank the team and also to thank them for all the things they do over and above what’s expected. It would be good if management could send out regular emails keeping all relatives updated, but to be fair the Sand Banks Facebook does a great job keeping us informed on most things.
Reply from Margaret Roe, Senior Operations Manager at Sand Banks Care Centre

Thank you for taking the time out of your day to leave a positive review and your kind words. The team will be delighted to hear of the difference they are making to families and their loved ones during these difficult times. We will continue to do our utmost to keep you connected via FaceTime and our Facebook page; in the meantime, please keep safe.

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Review from Jackie H (Daughter of Resident) published on 22 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff have been amazing throughout COVID with keeping in contact and FaceTime. Mum is looked after and talks about the staff. I would highly recommend Sand Banks Care Centre and appreciate the staff go above and beyond to keep my mum happy. They deserve recognition tenfold.
Reply from Margaret Roe, Senior Operations Manager at Sand Banks Care Centre

Many thanks for your positive review and kind words. Please continue to keep safe and we will do our utmost to keep you and your mum in touch and well looked after.

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Review from Susan W (Daughter of Resident) published on 16 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident of Sand Banks Care Centre since July 2018 and has received good care throughout. The staff are very friendly and always go the extra mile to ensure the residents are cared for and entertained. The rooms are very spacious and all areas of the home are kept very clean. The
Facebook page which is regularly maintained by the superb activity coordinators has been so helpful in keeping us informed, especially during the Covid-19 outbreak. I would not hesitate to recommend the care centre to others.
Reply from Margaret Roe, Senior Operations Manager at Sand Banks Care Centre

Thank you for taking the time to leave such positive feedback; it will cheer the team very much. Please continue to keep safe during this time and we will do our best to keep you in touch with your father of course.

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Review from J C (Sister-in-law of Resident) published on 16 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent.
Reply from Margaret Roe, Senior Operations Manager at Sand Banks Care Centre

Thanks for your positive review and please continue to keep safe during this difficult time.

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Review from M C (Brother-in-law of Resident) published on 16 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First-class.
Reply from Margaret Roe, Senior Operations Manager at Sand Banks Care Centre

Thanks for your positive review and please continue to keep safe during this difficult time.

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Review from M N (Husband of Resident) published on 16 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well cared for - no complaints.
Reply from Margaret Roe, Senior Operations Manager at Sand Banks Care Centre

Thank you for taking the time to leave us a positive review. Please let us know if we can be of any help during this difficult time and we will do our utmost to keep you in touch with your wife.

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Review from J B (Son of Resident) published on 16 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nana has been here a short time but seems to have settled in really well and seem very happy. Her health has improved already and she seems more like her normal self. The accommodation is immaculate and the grounds are lovely. The staff are friendly and helpful.
Reply from Margaret Roe, Senior Operations Manager at Sand Banks Care Centre

Thank you for your positive feedback. Please do let us know if we can be of any help during these difficult times and we will endeavour to do our best to ensure the best possible care for your Nana.

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Review from G H (Daughter-in-law of Resident) published on 12 September 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I feel that management should be much more transparent and have better communication with the resident's family. Often we hear about things by accident, such as the present home visits, whereas a simple email or text message, informing us of the appointment system would have been appreciated. The results
of tests are also not communicated.
Reply from Margaret Roe, Senior Operations Manager at Sand Banks Care Centre

Many thanks for your generally positive review. This is a particularly tough time for residents and their families, as well as our team, who have never had to face anything of this nature previously. Your constructive criticism will certainly prove helpful and be taken on board as a good learning experience.

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Review from P S (Daughter of Resident) published on 1 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Sand Banks is a beautiful well run home. The building is light and airy, and resident's rooms excellent. The staff is helpful and caring and the daily activities are excellent. Best home in Redcar.
Reply from Margaret Roe, Senior Operations Manager at Sand Banks Care Centre

Many thanks for your lovely review, which will provide a boost to our dedicated team. Please continue to keep safe in the meantime during these difficult times.

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Review from Joanne W (Daughter of Resident) published on 25 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been in a number of care homes over the past 4 1/2 years and Sandbanks is by far the best in every way. I know he is being well cared for by trusted and 100% committed, professional carers. The activities coordinators are particularly outstanding and work tirelessly to bring joy and enrichment
to the residents. The staff are very approachable and empathetic. Thank you to the whole team for outstanding work.
Reply from Margaret Roe, Senior Operations Manager at Sand Banks Care Centre

Thank you for taking time out of what I'm sure is a busy day to leave such a lovely review. Your review will mean a lot to our team who are working very hard, as always, to try to ensure residents still have the very best care and contact with family during these difficult times.

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Review from Adele L (Daughter of Resident) published on 18 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since March Sand Banks has been in lockdown. As you will appreciate a worrying time for relatives of residents.
From day 1 the staff have been marvellous. They have gone above and beyond on their care.
We are able to speak daily to our relatives via mobile phones. Sometimes via facetime.
We are
able to talk to the Nursing staff if needed.
The whole experience eased our worries and lessened the pressure.
The entertainment staff have helped with keeping the residents entertained.
They have given the gentlemen and ladies makeovers.
There has certainly been no neglect at all.
The staff have even shown respect by lining up outside when a residents cortege has passed by.
All in all l for one am thankful that as a family we chose Sandbanks for my Mam.
THANKYOU
Reply from Margaret Roe, Senior Operations Manager at Sand Banks Care Centre

Thank you for taking the time out of your busy day to leave such a lengthy, positive review. Our team will be delighted to hear directly the difference they are making during this difficult time for all.

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Review from J J (Granddaughter of Resident) published on 11 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given on the dementia unit is excellent would highly recommend it! They always offer activities and adapt to each individual's needs. The staff is always friendly and professional and the care home itself is clean and bright.
Reply from Margaret Roe, Senior Operations Manager at Sand Banks Care Centre

Thank you for taking the time to tell us of your positive experience with our care team and environment; the team will be delighted to hear of their positive influence on another resident and their family. In the meantime, please continue to stay safe.

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Current Review Score: 9.6 (9.640)

Overview of Review Score

The Review Score of 9.6 (9.640) out of 10 for Sand Banks Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.991 for Sand Banks Care Centre is calculated as follows: ( (115 Excellents x 5) + (1 Goods x 4) ) ÷ 116 Ratings = 4.991
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.649 Points relating to the number of positive Reviews for Sand Banks Care Centre is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4. 10 Positive Reviews ÷ 15.4 = 0.649
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

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Sarah Hay

Job Title: Clinical Deputy Manager Joined: 2015

I started training at Teesside university and have now been qualified for 23years. I have worked in care for most of my career and for the last 7 years, I have worked within Care Home Settings. I have worked in Hospitals, GP surgeries and Care Homes.
I enjoy nursing as no 2 days are the same and I am able to build up holistic relationships with residents and families within our care home.


Sarah our clinical deputy is the female on the left-hand side

Leanne

Leanne Manson

Job Title: Care Home Manager Joined: 2005

I started my career in care 17 years ago, starting off as a care assistant in the community before Joining the care home setting completing a range of roles including senior care and deputy manager before achieving my goal as home manager. I have completed NVQ 2&3 and a degree level 5 In health and social care.


I have a passion for care and am dedicated to upholding our reputation as an inclusive care provider that delivered Kind, person-centred care.
I believe that being warm-hearted with a friendly sincere approach leaves a positive impact on others. In my spare time, I enjoy spending quality time with my family and friends.


(Leanne is female on the righthand side)

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