Sand Banks Care Centre

33-37 Kirkleatham Street, Coatham, Redcar TS10 1QH
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9.6 89 Reviews
  • Sand Banks Care Centre, Redcar
In this superbly situated 77 room, large and spacious care centre, with wonderful, open access, very large gardens, where every need is the staff's pleasure.

Offering residential type care (personal care) and nursing care for people of 60+ including on their own floor, services dedicated to those living with dementia or related condition, will have a large en-suite facility with separate dining and living areas.

All en-suite accommodation on the ground floor rooms open directly onto the gardens, and with delicious and plentiful home cooked meals and a partnership with the Oomph charity assisting in the design of meaningful activities will be delighted with both the facilities and the care staff provide.

Registered manager Denise has built a very strong local reputation and was the manager of the 2015 end of life care home of the year winner.

Please feel free to call in for a cuppa and chat - there is an open door policy so come in and see us.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 77 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

For residents who may receive full or partial LA funding top-up arrangements are available. Our top-up scheduling is available on request
Nursing and palliative dementia nursing is now available

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Leanne Manson (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Private, fully funded or part funded RCBC and surrounding Auth. A pre-admission assessment is provided
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2015
  • Last Refurbishment: 2021
  • Number of floors: 3

Room Information

  • Single Rooms (77)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (77)

Visiting

  • There is no restriction on visiting however it is requested that visitors come between 20.00 and 08.00 to be respectful of the needs of residents for adequate sleep and rest

Parking

  • The Care Centre has parking to the Front of the building and the rear of the building

Sand Banks Care Centre Reviews (89)

9.6

Sand Banks Care Centre has a Review Score of 9.6 (9.640) out of 10, based on 10 reviews in the last 2 years.
Over all time Sand Banks Care Centre has 89 reviews.

Overall Experience
  • 77
  • 11
  • 1
  • 0
  • 0
Date Published
  • 89
  • 3
  • 3
  • 10
  • 79
Reviewer Connection to Sand Banks Care Centre
  • 31
  • 18
  • 6
  • 4
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 89, showing 81-89
Review from L L (Niece of Resident) published on 21 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our family member was very settled even in such sad circumstances. The support of the two activity staff alleviated apprehension and stress surrounding our relative attending her sister's funeral, allowing her to pay her respects which wouldn't have been possible otherwise due to her ill health. The
staff members integrated very well with family members and friends at the funeral, showing respect and compassion. They were seamless handling her over to family members without any embarrassment, as other guests were unaware of the circumstances. They were friendly, professional and allowed our family member to make her own decisions with support. Staff members deserve a high level of praise, they were amazing.
Reply from Paul Smith, Admin Manager at Sand Banks Care Centre

Thank you. Every response allows us to make our care offer better.

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Review from Paul T (Resident) published on 19 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was extremely happy, lovely clean home, all the staff are lovely.
Reply from Paul Smith, Admin Manager at Sand Banks Care Centre

Thank you, all responses assist us to improve our service.

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Review from Stewart P (Son of Resident) published on 13 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff - office, nursing and cleaning were always polite cheerful and very helpful. This care home was very welcoming and friendly.
It was a pleasure to go and see my father in this environment.
He had enjoyed his short stay in this home.
Thank you for all you have done for my father and all the
help you have given me.
Reply from Paul Smith, Admin Manager at Sand Banks Care Centre

Thank you for your review, all comments assist us to improve our service.

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Review from Fiona C (Daughter of Resident) published on 21 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When my mum first came to the home there were some ongoing issues, I have always tried to work with the home to resolve any relating to mum's care and I can say that the home have always listened and responded very positively to any concerns. The staff are wonderful, they are caring, compassionate and
very professional. They have supported and continue to support myself and my family through what has been and continues to be a very difficult time for us. I don't know how we would have coped without them. They deserve the highest praise and recognition for the wonderful work they do 24/7.
Reply from Paul Smith, Admin Manager at Sand Banks Care Centre

Thank you for your review. Each review helps us make our service more responsive, and our overall performance, more tailored and personalised. Paul

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Review from William G (Husband of Resident) published on 9 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff have been particularly helpful, especially the senior on duty.
Reply from Paul Smith, Admin Manager at Sand Banks Care Centre

Thank you. All reviews assist us to improve our services.

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Review from Martin C (Son of Resident) published on 2 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has improved a lot during his stay at Sand Banks Care Centre. The staff have been great.
Reply from Paul Smith, Admin Manager at Sand Banks Care Centre

Thank you. All comments keep our teams motivated and our morale high.

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Review from Sharon E (Daughter of Resident) published on 22 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad recently moved to Sand Banks in Redcar.
The level of care I have seen in the past weeks has been outstanding. Nothing is too much trouble. Staff are lovely and treat him with dignity and respect.
He is so much improved and happy. He likes the food and place is spotlessly clean.
Thanks to all
concerned.
Reply from Paul Smith, Admin Manager at Sand Banks Care Centre

We appreciate your comments very much. Paul

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Review from Joyce M (Sister of Resident) published on 13 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has improved greatly since he came to Sand Banks. The staff have been very good with him. He is eating well and which he would not do before he came here and I would recommend Sand Banks to everybody.
Reply from paul smith, Admin Manager at Sand Banks Care Centre

Thank you for your positive review

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Review from Geraldine G (Wife of Resident) published on 7 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are extremely kind and caring. My husband has been in since Sandbanks opened. He started in respite care and is now a permanent resident. All of his needs are being met by staff. He has deteriorated mentally and physically over time and staff have helped both himself and me to cope with these
changes.
Reply from Paul Smith, Admin Manager at Sand Banks Care Centre

Thank you.

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Current Review Score: 9.6 (9.640)

Overview of Review Score

The Review Score of 9.6 (9.640) out of 10 for Sand Banks Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.991 for Sand Banks Care Centre is calculated as follows: ( (115 Excellents x 5) + (1 Goods x 4) ) ÷ 116 Ratings = 4.991
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.649 Points relating to the number of positive Reviews for Sand Banks Care Centre is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4. 10 Positive Reviews ÷ 15.4 = 0.649
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

No image found

Sarah Hay

Job Title: Clinical Deputy Manager Joined: 2015

I started training at Teesside university and have now been qualified for 23years. I have worked in care for most of my career and for the last 7 years, I have worked within Care Home Settings. I have worked in Hospitals, GP surgeries and Care Homes.
I enjoy nursing as no 2 days are the same and I am able to build up holistic relationships with residents and families within our care home.


Sarah our clinical deputy is the female on the left-hand side

Leanne

Leanne Manson

Job Title: Care Home Manager Joined: 2005

I started my career in care 17 years ago, starting off as a care assistant in the community before Joining the care home setting completing a range of roles including senior care and deputy manager before achieving my goal as home manager. I have completed NVQ 2&3 and a degree level 5 In health and social care.


I have a passion for care and am dedicated to upholding our reputation as an inclusive care provider that delivered Kind, person-centred care.
I believe that being warm-hearted with a friendly sincere approach leaves a positive impact on others. In my spare time, I enjoy spending quality time with my family and friends.


(Leanne is female on the righthand side)

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