Care Home Owned by The Prestige Group in Durham

worse. Making sure that the correct people are looking after our most vulnerable people should be priority. Anyone who is reading this will know putting your nearest and dearest into care is one of the hardest decisions to make and when you feel your unable to come home and be happy that the care is to an acceptable level then something is very wrong. But my advice would be to find another care home because the difference has been outstanding.

of the facility no end and the current team are the most caring set of people we as a family could ever of wished for.

she coped with the situation very well.
Eventually she was moved to a completely different section of the building as we were told general nursing should not be mixed with EMI residents. We didn't want her to move to become isolated which is what happened. Then old management left.
This is when the real problems started and it became extremely worrying, my sister wasn't getting proper nursing care at all. Medication errors/delays. Lack of any care compassion and understanding resulting in my sister becoming very unwell. Lack of strong leadership.
My sisters last few months in this care home and the things we have witnessed has been utterly shocking.

her tea and coffee. The staff were friendly to us and answered any questions fully. My mother was there for six months. During her final days, she was accompanied around the clock and I was phoned whenever there was a change in her condition.
We did not select this home, she was sent there by the hospital, but we think she was very lucky. There were sufficient staff with sufficient time to care for the residents. The staff were also very kind to me, especially towards the end.

carers or management and they are dealt with in a timely manner.
It is very reassuring for me to know that my mother is cared for and in good hands.

been addressed promptly. I must add that one of the staff at Auguste is amazing! I just wish all care homes had staff like her! She is our go-to person should we need anything with regards to my mam, and this carer will tell us how it exactly is! No pussyfooting around which we'd rather it was that way. The care home is clean and tidy and my mam's bedroom is always clean. The majority of the staff are accommodating and will speak upon arrival and will answer any questions asked. I believe my mam deserves to be in a care home that will do everything it can to help her with her illness and allow her to be comfortable there as if she was in her own home and Auguste does that.

tell staff that people were hanging out of their beds. Role onto January, an altercation between my grandad and another resident, ended up with my grandfather being hit and falling to the ground breaking his hip, unfortunately passed away days later, had staff intervened when this altercation began our loved one would still be here. Now we are planning his funeral. That being said, the clinical lead is supportive, caring and has a passion to the care sector. Shame about the rest of the management team.

and kindly took the time to explain some of the care strategies which had already helped Mum to settle and which they expected would continue to support her needs. Being at a distance from an elderly parent is not easy but knowing she is at Auguste, which is a different calibre to the average home, gives us peace of mind that she is now in the best place for her.

staff appeared well versed and knowledgeable in the specialism that Auguste has, and we both came away relieved and happy in the knowledge Mam was in excellent, caring hands.

and peaceful.

were invaluable. I'm deeply grateful for the comfort and care they provided during this difficult time.

Care Centre - we know they our friend is in good caring hands.

have supported me and the family.