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Care Homes Owned by The Prestige Group in Durham

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8.9 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by The Prestige Group in Durham

Only the locations & reviews in Durham for The Prestige Group are showing below.

View the details of all 9 locations (with 405 reviews) owned by The Prestige Group

The Prestige Group Locations in Durham (2)

 - Browse 2 Care Homes owned by The Prestige Group in Durham
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West Lodge Care Home
Peases West, Billy Row, Crook DL15 9SY 
8.3 2 reviews
West Lodge Care Home, Crook, Durham
"My husband had a bad experience in a different care home and refused to go into respite again. When we were offered West Lodge he was more…"   Read all 2 reviews
  • from £1,060 / week
  • 60 Rooms
Location Type Care Home

Welcome to West Lodge Care Home, a trusted residential care service with over 20 years of experience. For more than two decades, the home has been a valued part of the local community, providing ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
Middleton Manor Care Centre
Middleton St George, Darlington DL2 1TS 
7.7 39 reviews
Middleton Manor Care Centre, Darlington, Durham
"The care all staff showed to both my mum and dad was amazing. After mum passed, dad needed a lot of reassurance, they were so patient and…"   Read all 39 reviews
  • from £1,283 / week
  • 83 Rooms
Location Type Care Home

Middleton Manor Care Centre is located just outside Darlington, on the airport route and in scenic rural grounds. Run by Prestige Care Group, it can provide nursing care for a person living with ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care

The Prestige Group Reviews in Durham (41)

8.9

The Prestige Group has a Group Review Score of 8.9 (8.859) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to The Prestige Group must have a Review Score.

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Review of

Middleton Manor Care Centre

from Lynda Y (Daughter of Resident) published on 21 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care all staff showed to both my mum and dad was amazing. After mum passed, dad needed a lot of reassurance, they were so patient and kind.
Reply from Michelle Ffitch, Occupancy Manager at Middleton Manor Care CentreDear Lynda,
Thank you so much for your lovely words. It truly meant a great deal to all of us to care for your mum and in turn your dad, we are very honoured that we could support your family during such an emotional and difficult time.
We are deeply sorry for the loss of your mum. Knowing that our team was able to offer your dad the reassurance, patience and kindness he needed afterwards is incredibly important to us, and your feedback will be shared with the staff who cared for him.
Thank you again for taking the time to leave this review - it means more than you may realise.
With warmest regards,
The Team at Middleton Manor Care Home
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Review of

West Lodge Care Home

from J C (Wife of Resident) published on 2 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband had a bad experience in a different care home and refused to go into respite again. When we were offered West Lodge he was more than happy to go. He said it was like a 5-star hotel and the staff, food were all fantastic, and he wants to go again.
Reply from Amy Hatton, Clinical Deputy Manager at West Lodge Care HomeThank you so much for taking the time to leave a lovely review Janet. Please let us know if you need anything in the future. Amy
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Review of

West Lodge Care Home

from Andrea P (Daughter of Resident) published on 20 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My parents have received exceptional care at West Lodge. The food is excellent, the home is always clean, and well maintained, and the staff are consistently kind, attentive and professional. Most importantly my parents have been treated with genuine dignity and respect at all times. It has given our
family real peace of mind, and we are extremely grateful for the care provided. A big should out to Abby!
Reply from Amy Hatton, Clinical Deputy Manager at West Lodge Care HomeThank you so much for taking the time to post a review Andrea, I am happy to hear your mum and dad enjoyed their stay.
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Review of

Middleton Manor Care Centre

from N P (Daughter of Resident) published on 17 November 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Well yet another care home that is worse than disappointing! How come care homes don't show compassion in any way. My poor mam has dementia, which is bad enough, I go to visit my mam and she is covered in bruises all over her already frail body! And management don't like it when i challenge them about
these bruises.All accidents are unwitnessed, I may as well have let my mam loose on the streets than get them to so called take care of my mam. The managers treat the staff with utter disrespect too and your lucky if they last 6 months before another manager comes along to promise to sort the place out, yet it doesn't happen.Recently under yet another embargo, well doesn't that tell you something? They withhold medical charts, care notes and body maps from someone who legally has power of attorney, that would tell me that they clearly have something to hide after already not giving my mam the anti seizure medication she needs daily.Units are filthy, residents left unwashed.AVOID Middleton Manor
Reply from Lynn Maddison, Chief Operating Officer at Middleton Manor Care CentreWe are disappointed to hear that your Mum and you have had had a negative experience at Middleton Manor.
Living with Dementia is extremely difficult for the individual and their families and sadly explanations cannot always be provided when incidents occur, however when such incidents occur we work closely with families and safeguarding to investigate and learn lessons to reduce the risk of reoccurrence and provide reassurance.
I would like to acknowledge that whereby there have been some issues at Middleton Manor the newly appointed leadership team are working closely with the Local Authority and Safeguarding team to make and sustain improvements, and I am pleased to say that we are now seeing the impact of this work. I understand and take on board your concerns and I am sorry for any distress that may have been caused.
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Review of

Middleton Manor Care Centre

from A N (Son of Resident) published on 12 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very happy with the original management team but on my recent visit saw that the new team have made many improvements. The level of cleanliness has definitely gone up to a very high level - both in the communal areas and in my mother's room. All of the staff are still just the most amazing bunch
of people - upbeat and friendly, considerate and caring. It is tremendously reassuring knowing that mum is in a safe secure caring environment which is now being managed by a strong senior team who have upped general standards, and hopefully all of the staff are also now enjoying an improved workingenvironment. Their efforts are greatly appreciated by all my family.
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Review of

Middleton Manor Care Centre

from M T (Son-in-law of Resident) published on 3 June 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mother in law's care in her last few months at Middleton Manor before my wife made the decision to find her mum a more suitable home was unacceptable.
My wife was keeping her mum at this care home in hope it would sort through it's major issues but after months of being patient it was getting much
worse. Making sure that the correct people are looking after our most vulnerable people should be priority. Anyone who is reading this will know putting your nearest and dearest into care is one of the hardest decisions to make and when you feel your unable to come home and be happy that the care is to an acceptable level then something is very wrong. But my advice would be to find another care home because the difference has been outstanding.
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Review of

Middleton Manor Care Centre

from M F (Son of Resident) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent her final months of her life at Middleton Manor (17 months). During her last days the home provided mam with the utmost care and welcomed and facilitated our family whilst visiting. The staff were no less than amazing. The new management have improved the general running and functioning
of the facility no end and the current team are the most caring set of people we as a family could ever of wished for.
Reply from Rachel Cullen, Operations Manager at Middleton Manor Care CentreThank you so much for your positive feedback. I will share this with the team at Middleton Manor.
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Review of

Middleton Manor Care Centre

from A R (Sister of Resident) published on 19 May 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
My sister was a resident at this care home for just over two years, we were told it was a general nursing unit which was what she needed.
The unit started to slowly get more residents, but mostly EMI residents who could be quite troublesome and my sister is bed bound unable to defend herself, however
she coped with the situation very well.
Eventually she was moved to a completely different section of the building as we were told general nursing should not be mixed with EMI residents. We didn't want her to move to become isolated which is what happened. Then old management left.
This is when the real problems started and it became extremely worrying, my sister wasn't getting proper nursing care at all. Medication errors/delays. Lack of any care compassion and understanding resulting in my sister becoming very unwell. Lack of strong leadership.
My sisters last few months in this care home and the things we have witnessed has been utterly shocking.
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Review of

Middleton Manor Care Centre

from J T (Daughter of Resident) published on 19 May 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Mum was a resident for just over two years at Middleton manor mostly happy times, however The past two months have been nothing short of horrific.
We did try to work through issues but they become extremely worrying to say the least.
Mum is in a new home and it's so nice to see her laughing again.
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Review of

Middleton Manor Care Centre

from N T (Son of Resident) published on 10 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good.
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Review of

Middleton Manor Care Centre

from Sarah C (Daughter of Resident) published on 11 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was treated with warmth and respect by all the staff. Any medical needs or health issues were dealt with promptly and professionally. All the rooms were kept clean. She was a fussy eater but always complimentary about the meals and snacks in this care home. Staff quickly learned how she preferred
her tea and coffee. The staff were friendly to us and answered any questions fully. My mother was there for six months. During her final days, she was accompanied around the clock and I was phoned whenever there was a change in her condition.
We did not select this home, she was sent there by the hospital, but we think she was very lucky. There were sufficient staff with sufficient time to care for the residents. The staff were also very kind to me, especially towards the end.
Reply from Kevin Robinson-Husband, Group Operations Manager at Middleton Manor Care CentreThank you for taking the time to complete a review. It is lovely to see that your mum and yourselves were treated with dignity and respect and the support given to you and your mum during the time spent at Middleton Manor. We will pass this lovely review on to the team within the home.
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Review of

Middleton Manor Care Centre

from S J (Daughter of Resident) published on 12 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff at the care home are very caring and approachable. They tend to all client's needs.
Clients are always well-presented and appear happy in their environment.
Food is appropriate for the clients and dietary needs are catered for.
If my mother has any extra needs or if I have concerns I can approach
carers or management and they are dealt with in a timely manner.
It is very reassuring for me to know that my mother is cared for and in good hands.
Reply from Kevin Robinson-Husband, Group Operations Manager at Middleton Manor Care CentreThank you for your review, it is great to see that you are happy within the service and your mum's care and support needs are fully met. We will share these comments with the staff team within the service.
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Review of

Middleton Manor Care Centre

from Laura H (Daughter of Resident) published on 24 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam has been a resident of Auguste just over a year now, this is her 3rd care home! Due to no fault of her own. We moved our mam due to lack of care all we want is for our mam cared for and how we would look after her, if that's possible! We have addressed any issues we have had and they have all
been addressed promptly. I must add that one of the staff at Auguste is amazing! I just wish all care homes had staff like her! She is our go-to person should we need anything with regards to my mam, and this carer will tell us how it exactly is! No pussyfooting around which we'd rather it was that way. The care home is clean and tidy and my mam's bedroom is always clean. The majority of the staff are accommodating and will speak upon arrival and will answer any questions asked. I believe my mam deserves to be in a care home that will do everything it can to help her with her illness and allow her to be comfortable there as if she was in her own home and Auguste does that.
Reply from Beverley Stubbs, Manager at Middleton Manor Care CentreFirst of all thank you for taking the time to express your experience of Auguste, Happy that it has been a positive experience for yourself and mam.
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Review of

Middleton Manor Care Centre

from Wendy K (Wife of Resident) published on 23 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband spent his final two weeks at this care facility and his care was exceptional. A member of staff even returned when off duty to offer comfort and support.
Reply from Kevin Robinson-Husband, Group Operations Manager at Middleton Manor Care CentreThank you for this lovely review, lovely to see yourself and your husband received a high level of care from the team at Auguste. We will share these comments with the staff team and we send our condolences to you and your family.
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Review of

Middleton Manor Care Centre

from N Y (Granddaughter of Resident) published on 29 January 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
My grandad was admitted to this nursing home in November, visited Xmas day, no activities, staff on their personal phones (personal phone cases visible - not pcs devices!) no music, no Xmas atmosphere, no staff spending time with residents, residents struggling to eat their Xmas chocolates. I had to
tell staff that people were hanging out of their beds. Role onto January, an altercation between my grandad and another resident, ended up with my grandfather being hit and falling to the ground breaking his hip, unfortunately passed away days later, had staff intervened when this altercation began our loved one would still be here. Now we are planning his funeral. That being said, the clinical lead is supportive, caring and has a passion to the care sector. Shame about the rest of the management team.
Reply from Kevin Robinson-Husband, Group Operations Manager at Middleton Manor Care CentreThank you for your review, I am sorry to hear about your experience, thank you for bringing these issues to our attention we will review this information in which you have shared.
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Review of

Middleton Manor Care Centre

from Iain N (Son of Resident) published on 16 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam has been moved to Auguste Nursing Home from a care home
I visited today to see her with my brother.
I can only say how delighted we were with the home, staff and how settled my mam was. The staff spent time with us too explaining what was happening and what they were working on with Mam.
The
staff appeared well versed and knowledgeable in the specialism that Auguste has, and we both came away relieved and happy in the knowledge Mam was in excellent, caring hands.
Reply from Beverley Stubbs, Manager at Middleton Manor Care CentreThank you for taking the time to write and inform us how you felt on your first visit to Auguste, it's important for us that people feel supported.
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Review of

Middleton Manor Care Centre

from Elizabeth O (Friend of Resident) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience visiting my friend (long-term friend) has been very positive, very welcoming by office and care staff. They are friendly and chatty. My friend says how nice and kind they are to her too.
Reply from Beverley Stubbs, Manager at Middleton Manor Care CentreIt's nice to hear that you feel welcomed when you visit Auguste Communities Care Centre.
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Review of

Middleton Manor Care Centre

from B R (Daughter of Resident) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came to Auguste Communities Care Centre on 21/9/23, therefore, has only been in for six days. She has settled very well. All the staff are helpful, pleasant and reassuring to Mum and family. Her room has a lovely view to the front so she can see people coming and going. The gardens are pretty
and peaceful.
Reply from Beverley Stubbs, Manager at Middleton Manor Care CentreThank you for taking the time to let us know that you feel Mum is settling in well.
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Review of

Middleton Manor Care Centre

from Rosie K (Wife of Resident) published on 19 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The nursing home's care for my husband, who battled dementia and ultimately passed, was truly exceptional. The staff's kindness and support created a compassionate environment that eased his journey. Their expertise in handling dementia-related challenges and their inclusion of our family in decision-making
were invaluable. I'm deeply grateful for the comfort and care they provided during this difficult time.
Reply from Beverley Stubbs, Manager at Middleton Manor Care CentreThank you for such lovely comments and that you felt well supported at such a hard time for you and your family.
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Review of

Middleton Manor Care Centre

from M E (Friend of Resident) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visited an elderly friend with whom we have been friends for over 40 years. She was quite poorly so wasn't able to communicate with us. Absolutely all the staff we were involved with - reception, gardener, cleaner, and carer were so supportive, helpful and efficient. Well done team Auguste Communities
Care Centre - we know they our friend is in good caring hands.
Reply from Beverley Stubbs, Manager at Middleton Manor Care CentreThank you for the feedback on your visit to Auguste Communities Care Centre will pass on to my staff.
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