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Care Homes Owned by The Prestige Group in Cleveland & Teesside

9.2 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by The Prestige Group in Cleveland & Teesside

Only the locations & reviews in Cleveland & Teesside for The Prestige Group are showing below.

View the details of all 7 locations (with 347 reviews) owned by The Prestige Group

The Prestige Group Locations in Cleveland & Teesside (6)

 
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6 Care Homes owned by The Prestige Group in Cleveland & Teesside
Merlin Manor Care Centre

Merlin Way, Hartlepool TS26 0BF 

9.7 70 reviews
"My mother has been in Merlin Manor since January 2023. She passed on25th March 2025. I can't fault the staff. She has been cared for with…"   Read all 70 reviews
Location Type Care Home

Merlin Manor Care Centre is located in Hartlepool and offers residential care as well as nursing care. This purpose built care home offers personalised care in a modern environment and operates on the ethos that every resident is unique. It has… Read more about Merlin Manor Care Centre

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 94 Rooms
Yew Tree Care Centre

Yew Tree Avenue, Redcar TS10 4QG 

9.7 58 reviews
"I have visited my next of kin relative on many occasions. Always, she is well dressed, cheery and seems to be content. The staff are all…"   Read all 58 reviews
Location Type Care Home

Yew Tree Care Centre is situated in the scenic Tees Valley countryside between the border of North Yorkshire and County Durham. The home is within proximity of the seaside towns of Redcar and Saltburn-by-the-Sea. The care home offers nursing care,… Read more about Yew Tree Care Centre

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 76 Rooms
Sand Banks Care Centre

33-37 Kirkleatham Street, Coatham, Redcar TS10 1QH 

9.6 88 reviews
"All of the staff who were involved in the care went above and beyond my expectations in the care of my uncle. They were friendly and…"   Read all 88 reviews
Location Type Care Home

In this superbly situated 77 room, large and spacious care centre, with wonderful, open access, very large gardens, where every need is the staff's pleasure. Offering residential type care (personal care) and nursing care for people of 60+ including… Read more about Sand Banks Care Centre

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 77 Rooms
Yewtree Grange Care Centre

Yewtree Avenue, Redcar TS10 4QN 

9.1 4 reviews
"We are very fortunate that my brother-in-law has been found a place in Yewtree Grange. My first visit, October this year, I was very…"   Read all 4 reviews
Location Type Care Home

Yewtree Grange Care Centre in Redcar cares for people with compassion and respect. Trained, friendly staff support people with their individual care needs. Staff treat residents with dignity and respect. Social activities are organised for… Read more about Yewtree Grange Care Centre

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Detention under Mental Health Act
  • Visual / Hearing Impairment
  • 25 Rooms
Parkville Care Centre

Walpole Street, Middlesbrough TS1 4HA 

9.0 36 reviews
"My mum has recently moved to Parkville. After losing a lot of faith in care settings due to a previous very bad experience I'm blown away.…"   Read all 36 reviews
Location Type Care Home

Parkville Care Centre is a ninety-four bedroom care centre located in Middlesborough, that combines a comfortable and charming setting with the skills of professional and dedicated nurses and carers. The centre now boasts the prestige groups 1st… Read more about Parkville Care Centre

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability / Autism
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Detention under Mental Health Act
  • Visual / Hearing Impairment
  • 94 Rooms
Roseville Care Centre

Blair Avenue, Ingleby Barwick, Stockton-on-Tees TS17 5BL 

8.6 54 reviews
"My mother's room has recently been decorated and we are very pleased with it - it looks lovely. Thank you to all involved in this process…"   Read all 54 reviews
Location Type Care Home

The outstanding design and internal features of this imposing Care Centre are only matched by the meticulous care and attention you will receive. With five separate units, incorporating residential care (personal care) and with nursing registration,… Read more about Roseville Care Centre

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 103 Rooms

The Prestige Group Reviews in Cleveland & Teesside (310)

9.2
The Prestige Group has a Group Review Score of 9.2 (9.210) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to The Prestige Group must have a Review Score.

Overall Experience

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Review of

Roseville Care Centre

from Susan K (Daughter of Resident) published on 29 May 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Issues began with a high turnover of regular staff. Sometimes staff talking among themselves whilst jobs need to be done.
Food doesn't really meet mams needs, she has a bland diet, but for the money she is paying for the good is appalling, most times its cold and repetitive. Some of the carers give
mam her drink but they give it too fast, so it spills down her chin sometimes the bed us half down when feeding. When mam falls they don't get picked up straight away, sometimes they say she slipped when she fell.
Those of the staff are friendly and happy to see you.

Reply from Julie Armstrong, Home Manager at Roseville Care Centre

Thank you for shearing your feedback. We truly sorry to hear that your experience with our care home has not met with your expectations. Providing compassionate, high- quality care is something we take seriously, and its clear we fell short in your case. We'd appreciate the opportunity to learn more about what happened so we can address it directly and ensure it doesn't happen again. Your experience matter to us and we're committed to doing better.

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Review of

Merlin Manor Care Centre

from B T (Daughter of Resident) published on 1 May 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Merlin Manor since January 2023. She passed on25th March 2025. I can't fault the staff. She has been cared for with love, dignity + respect. The staff couldn't do enough for her and us as a family making mums last day as easy as possible.

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Review of

Roseville Care Centre

from S C (Sister of Resident) published on 17 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

While most of the carers are 'caring and professional' in their daily duties, some are not and seem to show no interest in the personal needs of residents.
Management are less than adequate when approached with issued and only offer a verbal apology with no real results in action. Do they have "quality"
polices in place?

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Review of

Roseville Care Centre

from Karen F (Daughter of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Very poor, some carers wonderful but others not trained and couldn't care less. Many complaints made but things just get repeated like left to mess beds because carers "too busy" awful meals, having to wait ages for a drink, hoist breaking down mid lift to toilet, poor hygiene from some staff who "don't
do gloves" the list goes on.

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Review of

Sand Banks Care Centre

from F B (Relative of Resident) published on 4 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment that he was admitted to Sandbanks, he was treated with care, compassion and dignity. The staff on the floor where he was cared for always went above their duties to help and this applies to the management team aswell. We were always kept in the loop as to the care and condition and when
he passed away his passing was in comfort and dignity. A wonderful place with wonderful staff.

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Review of

Sand Banks Care Centre

from A B (Niece of Resident) published on 31 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff who were involved in the care went above and beyond my expectations in the care of my uncle. They were friendly and explained the changes in the care as the illness progressed. When he passed away they treat him with dignity and were very compassionate to the family. we couldn't fault
them at all.

Reply from Leanne Manson, Manager at Sand Banks Care Centre

Thank you for your kind words it is much appreciated

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Review of

Merlin Manor Care Centre

from M T (Daughter-in-law of Resident) published on 27 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother-in-law became a resident at Merlin Manor I have always been very happy with her care. All members of staff have treat her with dignity and respect. Everything we have asked for has been given. Especially if we have had a special occasion e.g. this week our family was here from a different
part of the country and a table was set out specially for us to have lunch with her. It was great. The manager gives her all to residents and families. 10/10.

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Review of

Merlin Manor Care Centre

from L T (Son of Resident) published on 27 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother has been in Merlin Manor care home I have been extremely impressed with the care and service provided!
I have no issues with this care home and would recommend to anyone.
The manager of this home has done a wonderful job and should be recognised.

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Review of

Merlin Manor Care Centre

from J R (Friend of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In summary, Merlin Manor has become my second home, it's a place of joy and peace with such friendly and professional staff whose care and compassion know no bounds. It means so much to see such a wonderful environment for my best friend (a resident) whose home it has become. Thank you Merlin Manor.

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Review of

Parkville Care Centre

from L W (Granddaughter of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are professional, friendly and attentive to nanna, the living environment is clean enough and it feels safe. The food quality is lacking and the portions are small though.

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Review of

Merlin Manor Care Centre

from A J (Son of Resident) published on 4 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff go over and above. The care is excellent.

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Review of

Yew Tree Care Centre

from D M (Cousin of Resident) published on 25 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my next of kin relative on many occasions. Always, she is well dressed, cheery and seems to be content. The staff are all really caring and kind, I can't fault this care home at all. We feel so lucky to have a loved one here.

Reply from Helen Wood, Peripatetic Home Manager at Yew Tree Care Centre

Thank you for the lovely feedback I will share it with the team.

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Review of

Merlin Manor Care Centre

from R L (Son of Resident) published on 7 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was a little unsure what to expect when Mam moved to Merlin Manor but I have to say she is so happy and well cared for. She stays in her room a lot and it is so cosy with lots of her own belongings around her. It is very clean and bright and the staff are very good and make sure she has everything
she needs.

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Review of

Merlin Manor Care Centre

from A A (Daughter of Resident) published on 6 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam is very well cared for, the staff are kind and welcoming, they know what my mam likes and dislikes and they spend time with her chatting and signing.
There is always a member of staff (carers, nurse domestic or members of the kitchen staff) who will say hello to her and hold her hand. Thank
you Merlin Manor.

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Review of

Parkville Care Centre

from Christine B (Daughter of Resident) published on 3 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has now been in this care home for 7 months and I am so happy she has settled in really well now. The care she is receiving is really good, and all the carers and nursing staff are so good with her. If we have any problems the management are always there to help. The only concern is maybe the
food choice menu which could be improved.

Reply from Allison Carrel, Home Manager at Parkville Care Centre

Thank you so much for the fantastic feedback which will be shared with all staff. Thank you.

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Review of

Parkville Care Centre

from A B (Grandson of Resident) published on 3 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my grandmothers have lived here at Parkville, one who unfortunately passed away here in 2008. I am very happy with the care my grandma is receiving, she has settled in really well and the care team and management are always there and happy to help.

Reply from Allison Carrel, Home Manager at Parkville Care Centre

Thank you so much for the excellent feedback and we will look at your points raised. Thank you again.

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Review of

Parkville Care Centre

from Michael B (Son-in-law of Resident) published on 3 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been here for 7 months and I am very pleased with the way she has been looked after. The care is good, the place is clean and the staff and management are very friendly. The only thing that could be better is the food that is provided.

Reply from Allison Carrel, Home Manager at Parkville Care Centre

Thank you so much for this amazing review. Thank you.

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Review of

Parkville Care Centre

from Lauren B (Daughter of Resident) published on 3 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has recently moved to Parkville. After losing a lot of faith in care settings due to a previous very bad experience I'm blown away. After just a short time already Parkville has given me my mum back. Parkville has ticked every box, the staff are incredibly attentive and treat my mum with the
utmost respect and care, going above and beyond to ensure her comfort and happiness, there is a whole home approach from all levels of staff. Person centred care is practiced which is making every day feel meaningful. The home itself is very clean and gives me a very welcoming, supporting family environment. The choice of meals is fantastic. I feel completely at ease knowing my mum is in a safe, supporting environment. The management team are always approachable and open to feedback. Thank you Parkville Team.

Reply from Rachel Cullen, Operations Manager at Parkville Care Centre

Thank you for the feedback. It is lovely to hear that you are having such a positive experience with Parkville. I will share your lovely comments with the team at Parkville.

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Review of

Merlin Manor Care Centre

from Alison C (Daughter of Resident) published on 7 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot write a review which exemplifies the dedication and pure resilience of the management team at Merlin Manor that have fought for my mam for over a month to receive the care she needs. I could never thank them enough for everything they have done, not only for her but the emotional support and
excellent communication they have demonstrated to me and my family. Thank you also to the love, care and dedication of staff - don't know if I can name names but they know who they are. You have taken my mam into your family and love her like she is your own mam. I will never be able to thank you all enough.

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Review of

Yew Tree Care Centre

from L W (Granddaughter of Resident) published on 12 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently visited Yew Tree Care Home and my experience was incredibly positive. From arriving to drop my nanna off, I felt a warm and welcoming atmosphere. The staff here are exceptional. Each staff member I encountered was not only professional but also lovely. I would like the senior care assistant
to be recognised for how excellent she was. She took the time to get to know my nanna and her individual needs, making her feel valued and respected. It was heartwarming to witness how comfortable she made my nanna feel. For anyone looking for a care home for themselves or a loved one, Yew Tree Care Home stands out as a nurturing and supportive environment. I would highly recommend it to anyone looking for a place where care, community, and compassion come together seamlessly.

Reply from Helen Wood, Peripatetic Home Manager at Yew Tree Care Centre

Thank you for these lovely comments, I will feed back to the team.

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