Care Homes Owned by The Prestige Group in Cleveland & Teesside

Merlin Manor Care Home is a truly welcoming and friendly home. The staff are empathetic, caring and dedicated, and it's lovely to see residents happy, comfortable and so well cared for. Highly recommended.

First of all, all staff are fantastic. And I don't need to rate anything, my answers are in your questionnaires. What more can I say, except, thanks for having Barry as one of your patients. I am going on 86, so who knows I might be here myself one day.

In my experience I have found park ville care home,a wonderful and professional place with outstanding staff and management. Place that you can feel relaxed and secure knowing your loved ones will be cared for with love and respect.You can walk away feeling at ease and no worries that all is OK. I found the manager professional in all her dession making.Her dedication to her job is a 100%.

i cannot thank them enough for making his last few months comfortable and enjoyable.

The professionalism of the staff from the beginning to dad passing away was exceptional. Thanks everyone.

The home is always very clean & tidy.

My husband was taken into Sand Banks, Redcar on 13th June as an emergency patient. He received the very best care from the minute he arrived. His care was end of life and i can't thank all of the staff for their kindness shown to myself and my daughter at such a distressing time, i am so thankful that we were so lucky for ray to be cared for at Sand Banks every one went over and beyond for us all. Words could never say how thankful we are to everyone - Sarah, Milly, Julie, Emma, and others I dont remember their names

It's as simple as this...... I feel happy that my sister is getting cared for by good people, who care

My mother has only been at Merlin Manor for a few months, but we are already seeing a big improvement in her overall health and wellbeing. She always tells us that the staff are lovely and very kind. They made a real fuss of her on her 93rd birthday, which made her feel very special. A first-class care home, I would have no hesitation in recommending Merlin Manor. A big thank you from all of our family.

They have also been such a huge support not just for Grandad, but us as a family. I would recommend Merlin Manor to anybody looking for their loved one. I have zero concerns and know that my Grandad is loved and looked after and has the best possible care.

Since my dad came here three weeks ago, I have noticed how happy and settled he is. The staff are brilliant, nothing is too much for them. My dad joins in with all the activities and enjoys them. I really enjoy my visits here and would recommend this home to anyone.

We have found the nursing care to be excellent. The staff are lovely and very friendly. Any issues are dealt with discreetly and professionally. A good choice and would highly recommend.

Both of my in laws are now residing and being cared for here. My mother in law has been in nursing care since October 25 and her care has allowed her to improve following discharge from hospital. Carers annd nursing staff are friendly and listen and act upon any concerns we have . Her great grandson on seeing her improvement said ' they have fixed her ' . When her husband needed to move into residential care it was a relief to us that they had a room available for him. There have been good days and bad days along the way but we know that the home is committed to supporting them and us in managing their needs . The home management iare approachable and really know about the needs of residents and strive to ensure that very high standards are maintained. It is pleasing to see high levels of commitment and compassion amongst the whole team involved in providing the care individuals need.

The staff at this care home go above and beyond day after day. They go the extra mile for not only residents but their families too! The care home manager Mark is a credit to his profession and nothing is ever too much trouble for him. After having several relatives in this home. I would not recommend anywhere else. Great home, great care, great nursing. Exceptional management. Thank you.

I was very worried prior to my wife's admission to this care facility. Fortunately, these have been very much unfounded. The staff are, without exception, very caring and compassionate towards all residents, not just to my wife. For what has been a very distressing time for me, the care towards my wife has been very reassuring. Thank you.

Extremely friendly atmosphere. Nice and warm. Super helpful staff.

Went to Parkville to visit my husband's cousin. When we arrived we were at door a staff member answered very friendly and smiling. She showed us to cousin's room and asked if we would like a cup of tea or coffee, so polite. Our cousin was so happy, he told us he loves living here, he loves the staff. Went to the manager's office to ask how he was doing, and they were great, door was open, and they invited us straight in and were so happy and polite.

Care staff are friendly, can't do enough to help, management are so friendly and door is always open and available to talk. Diamond Unit is lovely, residents liked to talk to me when I visited my cousin.

I would recommend this home to anyone

The attention and support she was given at a time when she was at the most vulnerable time of her life showed no bounds. Anything she needed was provided in no time; taking care of her needs and wishes. Staff working in care homes rarely get the recognition they deserve for the hard work and effort they put in when caring for residents. I have the greatest respect for team Merlin and would like to say a massive thank you to them for their care and support.