Care Homes Owned by The Prestige Group in Cleveland & Teesside

If there were more activities that would make it even better!

My mother-in-law was admitted to Yew Treeafter a long distressing hospital stay with suspected dementia. Although confused and worried, she was made to feel welcome and cared for and was given a lovely room. As visiting relatives (also confused and worried it must be said) we were also made to feel welcome and reassured whenever possible. Staff were friendly, respectful and caring. We didn't realise it but there was not long left and in the event of her death, staff were compassionate and empathetic. Care homes can get a bad name and sometimes staff too, but in this case I'd say this is one of the good ones. Particular mention to Martin, the manager of the dementia floor and also John, another manager who took the time to have full and frank discussions with us making us feel like we and our person really mattered.

As a family, we are extremely grateful for the care and support Mum receives at Merlin Manor.

Excellent in all aspects. Meals could be a bit better.

I would absolutely not recommend this home.

From the moment we entered Roseville we were greeted with a warm, welcoming and professional attitude led by Louisa and her team, we were making a very difficult decision and Louisa was caring and passionate every step of the way. We had a tour led by Natalie, every resident knew her and she knew them too which was lovely to see.

The way in which the whole team has communicated with us since the admission of Grandma has been phenomenal. At every point, anything we weren't sure of, was explained in detail. The care and time taken to help not only us as the family but Grandma as a resident has massively helped us deal with a very difficult transition from home care to care home care. I would highly recommend anyone who wants respite or full time care to call in and discuss your thoughts with the team.

Thank you to all the staff involved in Mum's care, we really appreciate everything you do.

Always a pleasure to see Yr happy faces

I would just like to say thank you to Kelly who is a Senior on primrose ward for all she has done with regards to my Mam's recent health problems. Kelly spotted the problem and dealt with it in a very professional manner and being very kind and supportive to my Mam. She also kept me informed of everything that was happening. Thankfully my Mam seems to be on the mend. Great work Kelly.

Good care home with a wonderful dedicated team. They have created a lovely environment for my mom. I can't thank them enough for the care and support they give my mom. The kitchen do a wonderful job with the meals and activities. Staff keep everyone engaged. Great home. Would recommend.

Margaret has settled in really well, the staff are lovely with her and always have a laugh with her.

I feel happy my mum is in a safe and caring establishment. I visit every day (apart from when on holiday) she is always in a clean bed, she usually refuses showers but the staff carefully wash her all over daily. Some staff have a natural knack of convincing mam to take a shower which is great. (Emma v Celia). The staff work hard but being a daily visitor (+ night time to) I feel the home needs more staff to cover basics. I'm always happy to spend time with mam, I see the staff engaging with her all the time. Sofia excellent at her job seniors always approachable & resolve any issues

Merlin Manor Care Home is a truly welcoming and friendly home. The staff are empathetic, caring and dedicated, and it's lovely to see residents happy, comfortable and so well cared for. Highly recommended.

First of all, all staff are fantastic. And I don't need to rate anything, my answers are in your questionnaires. What more can I say, except, thanks for having Barry as one of your patients. I am going on 86, so who knows I might be here myself one day.

In my experience I have found park ville care home,a wonderful and professional place with outstanding staff and management. Place that you can feel relaxed and secure knowing your loved ones will be cared for with love and respect.You can walk away feeling at ease and no worries that all is OK. I found the manager professional in all her dession making.Her dedication to her job is a 100%.

i cannot thank them enough for making his last few months comfortable and enjoyable.

The professionalism of the staff from the beginning to dad passing away was exceptional. Thanks everyone.

The home is always very clean & tidy.

My husband was taken into Sand Banks, Redcar on 13th June as an emergency patient. He received the very best care from the minute he arrived. His care was end of life and i can't thank all of the staff for their kindness shown to myself and my daughter at such a distressing time, i am so thankful that we were so lucky for ray to be cared for at Sand Banks every one went over and beyond for us all. Words could never say how thankful we are to everyone - Sarah, Milly, Julie, Emma, and others I dont remember their names

It's as simple as this...... I feel happy that my sister is getting cared for by good people, who care