The Prestige Group in Cleveland & Teesside | 6 Care Homes

Review of
Merlin Manor Care Centre
from J F (Husband of Resident) published on 31 October 2025 Submitted via Postal Card • Report

Overall Experience

All the staff really care about the welfare of the residents. The activities team bring in a variety of entertainers to stimulate and entertain the residents. The building facilities are well-maintained and clean. I am happy that my wife is a resident in this home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Roseville Care Centre
from E R (Brother of Resident) published on 30 September 2025 Submitted via Postal Card • Report

Overall Experience

I have found staff at Roseville to be caring, very hard working and genuinely dedicated to making life comfortable and enjoyable for residents. The social activities/entertainment team are wonderful. The facilities are excellent and cleanliness is good.
The staff/care assistants/cleaners/maintenance

really go the extra mile.
All round excellent place to stay.

Reply from Julie Armstrong, Home Manager at Roseville Care Centre

Thank you for taking the time to complete this review

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Parkville Care Centre
from G M (Civil Partner of Resident) published on 25 September 2025 Submitted via Website • Report

Overall Experience

Assisted elderly and vulnerable clients with daily living activities including personal care, meal preparation, and medication reminders.
      Provided emotional support and companionship, helping reduce isolation and improve wellbeing.
      Maintained a clean, safe, and comfortable living environment.
      Worked

with families and healthcare professionals to ensure care plans were followed.
Demonstrated patience, empathy, and strong communication while supporting clients with dignity and respect.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Roseville Care Centre
from C M (Daughter of Resident) published on 22 September 2025 Submitted via Postal Card • Report

Overall Experience

My experience over the past 5 1/2 years has always remained the same: amazing care home in all aspects. Currently, my dad is in nursing care, and the staff could not be more amazing. Their care, compassion, empathy and ability to care for my dad are very much appreciated. Thank you.

Reply from Julie Armstrong, Home Manager at Roseville Care Centre

Thank you for taking the time to complete this review

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Merlin Manor Care Centre
from Marjorie H (Daughter of Resident) published on 5 September 2025 Submitted via Postal Card • Report

Overall Experience

The home is very good, staff are exceptional. Very helpful and caring. They deal with problems if you have any, promptly.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Merlin Manor Care Centre
from A G (Daughter of Resident) published on 5 September 2025 Submitted via Postal Card • Report

Overall Experience

I would recommend this home, my mum is cared for and looked after well. Staff are all friendly and very helpful.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Merlin Manor Care Centre
from Brenda F (Daughter of Resident) published on 4 September 2025 Submitted via Postal Card • Report

Overall Experience

I have found all the staff to be very caring towards their residents. Nothing has been too much trouble for them.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Sand Banks Care Centre
from Cathrine F (Daughter of Resident) published on 29 August 2025 Submitted via Website • Report

Overall Experience

I feel this is an excellent care home-I looked round multiple homes and was struck by the fact that the residents looked secure and content and the staff were not stressed. The staff are very skilled, person centred and handle challenging behaviour from residents protecting their dignity and quickly

diffusing with kindness. They have been amazing with my mum in the dementia unit-for the first time in so long my mum has enjoyed herself and been happy doing activities and chatting to staff! Staff are persistent with GPs in getting residents looked at and very aware in changes of behaviour or any symptoms that need to be addressed. They are patient, friendly and empathetic to the residents and families, I have visited all hours and the care is always great. The home itself is lovely but its the staff who make it so wonderful, I am so grateful to them for looking after my mum and making her smile again.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Merlin Manor Care Centre
from R A (Niece of Resident) published on 29 August 2025 Submitted via Postal Card • Report

Overall Experience

We are really pleased with the care my uncle is receiving in Merlin Manor. The building and resident rooms/bathrooms are spotless. The care delivered is exceptional, my uncle is really pleased with the staff, they are lovely, nothing is too much trouble. Probably one of the nicest care homes I've visited

(I'm a retired social worker), everything is 100%!

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Roseville Care Centre
from Ann K (Resident) published on 27 August 2025 Submitted via Postal Card • Report

Overall Experience

Well looked after. Workers are kind and look after you. Food good.

Reply from Julie Armstrong, Home Manager at Roseville Care Centre

Thank you for your for taking the time to compete the review

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Merlin Manor Care Centre
from Ann M (Wife of Resident) published on 21 August 2025 Submitted via Postal Card • Report

Overall Experience

My husband has been in Merlin Manor for just over a year and has been treated with care and dignity. The carers are excellent, nothing is too much trouble, always helpful and kind to my husband and to all his family.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Merlin Manor Care Centre
from Julie B (Daughter of Resident) published on 18 August 2025 Submitted via Postal Card • Report

Overall Experience

My dad is on floor 2. I can't fault the staff for the care they give to my dad. They show so much care towards his needs and his temperament. We appreciate everything you do for him everyday.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Roseville Care Centre
from Susan K (Daughter of Resident) published on 29 May 2025 Submitted via Postal Card • Report

Overall Experience

Issues began with a high turnover of regular staff. Sometimes staff talking among themselves whilst jobs need to be done.
Food doesn't really meet mams needs, she has a bland diet, but for the money she is paying for the good is appalling, most times its cold and repetitive. Some of the carers give

mam her drink but they give it too fast, so it spills down her chin sometimes the bed us half down when feeding. When mam falls they don't get picked up straight away, sometimes they say she slipped when she fell.
Those of the staff are friendly and happy to see you.

Reply from Julie Armstrong, Home Manager at Roseville Care Centre

Thank you for shearing your feedback. We truly sorry to hear that your experience with our care home has not met with your expectations. Providing compassionate, high- quality care is something we…read more

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Merlin Manor Care Centre
from B T (Daughter of Resident) published on 1 May 2025 Submitted via Postal Card • Report

Overall Experience

My mother has been in Merlin Manor since January 2023. She passed on25th March 2025. I can't fault the staff. She has been cared for with love, dignity + respect. The staff couldn't do enough for her and us as a family making mums last day as easy as possible.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Roseville Care Centre
from S C (Sister of Resident) published on 17 April 2025 Submitted via Postal Card • Report

Overall Experience

While most of the carers are 'caring and professional' in their daily duties, some are not and seem to show no interest in the personal needs of residents.
Management are less than adequate when approached with issued and only offer a verbal apology with no real results in action. Do they have "quality"

polices in place?

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Roseville Care Centre
from Karen F (Daughter of Resident) published on 4 April 2025 Submitted via Website • Report

Overall Experience

Very poor, some carers wonderful but others not trained and couldn't care less. Many complaints made but things just get repeated like left to mess beds because carers "too busy" awful meals, having to wait ages for a drink, hoist breaking down mid lift to toilet, poor hygiene from some staff who "don't

do gloves" the list goes on.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Sand Banks Care Centre
from F B (Relative of Resident) published on 4 April 2025 Submitted via Postal Card • Report

Overall Experience

From the moment that he was admitted to Sandbanks, he was treated with care, compassion and dignity. The staff on the floor where he was cared for always went above their duties to help and this applies to the management team aswell. We were always kept in the loop as to the care and condition and when

he passed away his passing was in comfort and dignity. A wonderful place with wonderful staff.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Sand Banks Care Centre
from A B (Niece of Resident) published on 31 March 2025 Submitted via Postal Card • Report

Overall Experience

All of the staff who were involved in the care went above and beyond my expectations in the care of my uncle. They were friendly and explained the changes in the care as the illness progressed. When he passed away they treat him with dignity and were very compassionate to the family. we couldn't fault

them at all.

Reply from Leanne Manson, Manager at Sand Banks Care Centre

Thank you for your kind words it is much appreciated

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Merlin Manor Care Centre
from M T (Daughter-in-law of Resident) published on 27 March 2025 Submitted via Postal Card • Report

Overall Experience

Since my mother-in-law became a resident at Merlin Manor I have always been very happy with her care. All members of staff have treat her with dignity and respect. Everything we have asked for has been given. Especially if we have had a special occasion e.g. this week our family was here from a different

part of the country and a table was set out specially for us to have lunch with her. It was great. The manager gives her all to residents and families. 10/10.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Merlin Manor Care Centre
from L T (Son of Resident) published on 27 March 2025 Submitted via Postal Card • Report

Overall Experience

Since my mother has been in Merlin Manor care home I have been extremely impressed with the care and service provided!
I have no issues with this care home and would recommend to anyone.
The manager of this home has done a wonderful job and should be recognised.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Care Homes Owned by The Prestige Group in Cleveland & Teesside

The Prestige Group Locations in Cleveland & Teesside (6)

The Prestige Group Reviews in Cleveland & Teesside (320)

Merlin Manor Care Centre

Roseville Care Centre

Parkville Care Centre

Roseville Care Centre

Merlin Manor Care Centre

Merlin Manor Care Centre

Merlin Manor Care Centre

Sand Banks Care Centre

Merlin Manor Care Centre

Roseville Care Centre

Merlin Manor Care Centre

Merlin Manor Care Centre

Roseville Care Centre

Merlin Manor Care Centre

Roseville Care Centre

Roseville Care Centre

Sand Banks Care Centre

Sand Banks Care Centre

Merlin Manor Care Centre

Merlin Manor Care Centre

Awards / Recognitions (0)

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers