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Care Homes Owned by The Prestige Group in Cleveland & Teesside

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8.8 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by The Prestige Group in Cleveland & Teesside

Only the locations & reviews in Cleveland & Teesside for The Prestige Group are showing below.

View the details of all 9 locations (with 402 reviews) owned by The Prestige Group

The Prestige Group Locations in Cleveland & Teesside (6)

 - Browse 6 Care Homes owned by The Prestige Group in Cleveland & Teesside
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Merlin Manor Care Centre
Merlin Way, Hartlepool TS26 0BF 
9.7 105 reviews
Merlin Manor Care Centre, Hartlepool, Cleveland & Teesside
"From the day mum moved to Merlin Manor she has been given the greatest respect and care as if she was the staff's own family. Recently her…"   Read all 105 reviews
  • 94 Rooms
Location Type Care Home

Merlin Manor Care Centre is located in Hartlepool and offers residential care as well as nursing care. This purpose built care home offers personalised care in a modern environment and operates on ... Read more about Merlin Manor Care Centre

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care
Sand Banks Care Centre
33-37 Kirkleatham Street, Coatham, Redcar TS10 1QH 
9.5 91 reviews
Sand Banks Care Centre, Redcar, Cleveland & Teesside
"Mum has been at Sand Banks Care Centre since Feb 2025. From the first visit & meeting, we had a good feeling about the place. The staff are…"   Read all 91 reviews
  • 77 Rooms
Location Type Care Home

In this superbly situated 77 room, large and spacious care centre, with wonderful, open access, very large gardens, where every need is the staff's pleasure. Offering residential type care ... Read more about Sand Banks Care Centre

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care
Yewtree Grange Care Centre
Yewtree Avenue, Redcar TS10 4QN 
9.4 6 reviews
Yewtree Grange Care Centre, Redcar, Cleveland & Teesside
"I am very satisfied with the care Joe is given at Yew Tree. He has progressed since he moved there in June and walks up and down with his…"   Read all 6 reviews
  • 25 Rooms
Location Type Care Home

Yewtree Grange Care Centre in Redcar cares for people with compassion and respect. Trained, friendly staff support people with their individual care needs. Staff treat residents with dignity and ... Read more about Yewtree Grange Care Centre

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • Mental Health Care
Parkville Care Centre
Walpole Street, Middlesbrough TS1 4HA 
9.0 41 reviews
Parkville Care Centre, Middlesbrough, Cleveland & Teesside
"Care staff are friendly, can't do enough to help, management are so friendly and door is always open and available to talk. Diamond Unit is…"   Read all 41 reviews
  • from £1,127 / week
  • 94 Rooms
Location Type Care Home

Parkville Care Centre is a ninety-four bedroom care centre located in Middlesborough, that combines a comfortable and charming setting with the skills of professional and dedicated nurses and carers. ... Read more about Parkville Care Centre

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability Care
  • Mental Health Care
Yew Tree Care Centre
Yew Tree Avenue, Redcar TS10 4QG 
8.8 61 reviews
Yew Tree Care Centre, Redcar, Cleveland & Teesside
"My dad has been cared for in Yew Tree Grange and Yew Tree Care Home for aprx 15 months. Dad has been well cared for since moving to Yew…"   Read all 61 reviews
  • from £1,459 / week
  • 76 Rooms
Location Type Care Home

Yew Tree Care Centre is situated in the scenic Tees Valley countryside between the border of North Yorkshire and County Durham. The home is within proximity of the seaside towns of Redcar and ... Read more about Yew Tree Care Centre

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care
Roseville Care Centre
Blair Avenue, Ingleby Barwick, Stockton-on-Tees TS17 5BL 
8.4 59 reviews
Roseville Care Centre, Stockton-on-Tees, Cleveland & Teesside
"Our Mother was in Roseville for the most part of 13 years. She passed away in January aged 96. During that time she has generally received…"   Read all 59 reviews
  • 103 Rooms
Location Type Care Home

The Care Centre combines exceptional architectural design with carefully considered interiors, creating a welcoming and comfortable environment for all residents. Every aspect of the home has been ... Read more about Roseville Care Centre

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Mental Health Care

The Prestige Group Reviews in Cleveland & Teesside (363)

8.8

The Prestige Group has a Group Review Score of 8.8 (8.815) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to The Prestige Group must have a Review Score.

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Review of

Sand Banks Care Centre

from Teresa M (Niece of Resident) published on 24 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Extremely friendly atmosphere. Nice and warm. Super helpful staff.
Reply from Mandy Hurst, Head of Operations at Sand Banks Care CentreThank you for taking the time to submit a review, we appreciate this. It is pleasing to hear you feel the home has a friendly atmosphere and staff are helpful. We use these reviews to support Sarah and the team to improve the quality within the home and ensure your loved one is well cared for.
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Review of

Parkville Care Centre

from T C (Relative of Resident) published on 24 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Went to Parkville to visit my husband's cousin. When we arrived we were at door a staff member answered very friendly and smiling. She showed us to cousin's room and asked if we would like a cup of tea or coffee, so polite. Our cousin was so happy, he told us he loves living here, he loves the staff.
Went to the manager's office to ask how he was doing, and they were great, door was open, and they invited us straight in and were so happy and polite.
Reply from Mandy Hurst, Head of Operations at Parkville Care CentreThank you for taking the time to submit your excellent review. We are happy to know you are made to feel welcome in the and that staff are friendly. Kelly and her team provide excellent care and this review will support them to continue to make people welcome in the home and strive for excellent care.
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Review of

Parkville Care Centre

from M C (Cousin of Resident) published on 24 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care staff are friendly, can't do enough to help, management are so friendly and door is always open and available to talk. Diamond Unit is lovely, residents liked to talk to me when I visited my cousin.
Reply from Mandy Hurst, Head of Operations at Parkville Care CentreThank you for taking the time to post a review about Parkville care Home. We really value the feedback and helps to support feedback regarding the quality of the services provided.
It is pleasing to hear you are made to feel welcome when visiting the home. Kelly and her team will continue to provide high quality care for everyone.
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Review of

Merlin Manor Care Centre

from Leslie T (Son of Resident) published on 23 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother has been a resident here for over two years and I must say we a very pleased with the care she has received
Any issues are delt with promptly and the care is a very high standard
I would recommend this home to anyone
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Review of

Merlin Manor Care Centre

from Carole S (Daughter of Resident) published on 23 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the day mum moved to Merlin Manor she has been given the greatest respect and care as if she was the staff's own family. Recently her health deteriorated and the support and what I can only describe as love was shown to mum and myself was amazing.
The attention and support she was given at a
time when she was at the most vulnerable time of her life showed no bounds. Anything she needed was provided in no time; taking care of her needs and wishes. Staff working in care homes rarely get the recognition they deserve for the hard work and effort they put in when caring for residents. I have the greatest respect for team Merlin and would like to say a massive thank you to them for their care and support.
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Review of

Roseville Care Centre

from David R (Son of Resident) published on 17 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Mother was in Roseville for the most part of 13 years. She passed away in January aged 96. During that time she has generally received excellent care. During her final weeks, that care has been exceptional. The very genuine carers, domestic staff, cleaners & maintenance personnel were wonderful
to both my mam & the family who kept a 24/7 vigil by her bedside. We can not thank the Roseville team enough for making, what is always a very difficult time, as bearable as possible.
Reply from mark mounter, operation manager at Roseville Care CentreThank you so much for this lovely review, i will share with the team and thank you again it means a lot to us all. thank you Mark
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Review of

Parkville Care Centre

from Julie B (Daughter of Resident) published on 16 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caroline, the activities lad,y is amazing. She knows all the residents and their families and friends. She always includes us in her daily activities. I sometimes feel she is putting so much effort for nothing as she sometimes gets no interaction from the residents. This doesn't deter Caroline though,
she is always upbeat. I was visiting my mum just before Christmas and we all had to pick an elf's name. What a laugh we had. I used to be a catering manager for a large care provider and went to 103 of our homes. I've never met anyone as enthusiastic as Caroline. She's a ray of sunshine.
Reply from Lynn Maddison, Chief Operating Officer at Parkville Care CentreI would like to take the opportunity to thank you for taking the time to complete this review for our home. Here at Prestige we believe that life for our residents should be full, active and fun and it is special people like Caroline who make this possible. We listen to all feedback, and where we can improve we strive to do so. I would appreciate it if you could reach out to the Home Manager to explore what we can do to improve our service further.
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Review of

Merlin Manor Care Centre

from Stuart L (Son-in-law of Resident) published on 4 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father in law has been here about six months now. Everything about this facility is positive in my opinion:


Staff - Kind, Patient, Friendly and Understanding.
Facilities and Building - Welcoming and inviting to visitors and family members alike.
Food and Dining Areas - Excellent, Comfortable,

Well laid out.
Bedrooms and Living Areas - Comfortable and as much like home as you could possibly expect.
Entertainment and Social Activities - Excellent.


My mother in law has recently joined her husband (On a different floor as she has different needs) and she is settling in really well. I honestly can't say anything bad about Merlin Manor and it's always a pleasure to visit and see how happy my relatives are in there.

Reply from Lynn Maddison, Chief Operating Officer at Merlin Manor Care CentreThank you for taking the time to complete this review for Merlin Manor. Carole and her team strive to create a home from home feeling and your review shows how well they achieve that feeling. I am pleased that you Mother in law and her husband are happy living at Merlin Manor, and our team will continue to strive to maintain this. If there is anything that you feel that we can do better, please reach out to Carole with suggestions. I will ensure that our team are made aware of this lovely review.
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Review of

Merlin Manor Care Centre

from B P (Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think the overall experience of the whole its service is marvelous it is good value for money, security is marvelous, nothing too much for them its clean and tidy in always good do you anything you want is no trouble. The overall cleanliness is absolutely high standard, and you are treated with dignity.
Reply from Mandy Hurst, Head of Operations at Merlin Manor Care CentreThank you for taking the time to review the care you are receiving in the care home. We really appreciate your feedback and this helps us to improve the quality of care and support your receive.
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Review of

Merlin Manor Care Centre

from Marion W (Daughter of Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just sitting with the residents enjoying the children's group.
A room of smiling faces, children and residents!
Reply from Mandy Hurst, Head of Operations at Merlin Manor Care CentreThank you for taking the time to complete a review of the home we greatly appreciate this and allows us opportunity to make improvements to our services.
It is lovely to hear your loved one is enjoying life in the home.
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Review of

Merlin Manor Care Centre

from Gladys W (Wife of Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very upset that my husband had to go into a home but we couldn't have picked a better one, he has settled well (due to the staff) which I am very grateful for.
Reply from Mandy Hurst, Head of Operations at Merlin Manor Care CentreThank you for taking the time to complete a review of the service, we really appreciate the feedback and supports us with any improvements. I am pleased to know your husband has settled and you are happy with him being in the home. Carole and the team continue to provide excellent care and support.
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Review of

Merlin Manor Care Centre

from Julie H (Daughter of Resident) published on 30 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has settled really well since arriving in the home. Due to the amazing staff! It has put our family's mind at ease tremendously.
Reply from Mandy Hurst, head of Operations at Merlin Manor Care CentreThank you for taking the time to provide a review of our service, we really appreciate the feedback provided. We are pleased to hear your dad has settled well and you are happy with the amazing care provided. The team provide excellent support guided by Carole's leadership.
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Review of

Merlin Manor Care Centre

from Margaret T (Daughter of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the care given to my mother in law. She is always treat with respect and dignity at all times.
We are always kept informed of any changes.
The manager is always very approachable and is an excellent manager.
Reply from Mandy Hurst, head of Operations at Merlin Manor Care CentreThank you for taking the time to complete this review we really appreciate the feedback on our homes. I am pleased that you are happy with the care and support your mum in law is receiving. As a team we endeavour to provide good quality care and Carole and her team provide excellent support.
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Review of

Merlin Manor Care Centre

from Paul T (Son of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I couldn't ask for a better home for my mother. The staff and facilities are all first class. Merlin Manor is a wonderful place.
Reply from Mandy Hurst, head of Operations at Merlin Manor Care CentreI would like to take this opportunity to thank you for taking the time to complete this review as your feedback is very important to us. I am pleased to find that that you are very happy with the care provided. We pride ourselves on the team that we have created and the exceptional leadership by Carole.
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Review of

Roseville Care Centre

from Teresa Y (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care has been exceptional since my mam went onto palliative care. Nothing is too much. They have talked us through every process with a lot of patience and care and the care mam has recieved has never been too much. They have also looked after the family making sure we are comfortable in Moms room
as shes reaching end of life.
Reply from mark mounter, operation manager at Roseville Care CentreHello and thank you so much for this amazing feedback, this truly means the world to all of the staff here at Roseville thank you.
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Review of

Merlin Manor Care Centre

from C M (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Myself and my family are very happy with the care our mother is receiving in Merlin Manor. She is also very happy to be here and is content with her care, the staff and the food. We have no worries about our mother since she moved into Merlin Manor.
Reply from Mandy Hurst, head of Operations at Merlin Manor Care CentreI would like to take this opportunity to thank you for taking the time to complete this review as your feedback is very important to us. I am pleased to find that that your mother is very happy in our home and that she is enjoying the care and support from the staff team. We pride ourselves on the team that we have created and the exceptional leadership by Carole.
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Review of

Merlin Manor Care Centre

from Geoffrey W (Son-in-law of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum in law Agnes is having so much more social interaction since she moved into Merlin Manor. Today she has been to the cafe for coffee and cake. Yesterday she spent the morning dancing to music and the afternoon enjoying watching the under 4s playing including her very own great granddaughter. She
seems very content.
Reply from Mandy Hurst, head of Operations at Merlin Manor Care CentreI would like to take this opportunity to thank you for taking the time to complete this review as your feedback is very important to us. I am pleased to find that that your mum in law is very happy in our home and she is enjoying the social opportunities. We pride ourselves on the team that we have created and the exceptional leadership by Carole.
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Review of

Merlin Manor Care Centre

from S D (Granddaughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found that since my nana has been in Merlin Manor, the care and the staff have improved significantly.
The staff are always helpful, pleasant and professional.
Reply from Mandy Hurst, Head of Operations at Merlin Manor Care CentreThank you for taking the time to leave a review about the care of your relative at Merlin Manor. We are happy that you feel the care provided is professional and pleasant We will continue to strive to provide the highest quality of care and support to our residents and staff.
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Review of

Merlin Manor Care Centre

from V A (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care received is excellent, most members of the team (those I have met) feel like family members and go above and beyond for my mum.
When mum first arrived, it took time for me to accept the situation, however I was supported and considered as important too. The senior team are brilliant, the
care staff carrying out day to day care look after her every need and keep us informed. They are funny, kind and accepting of mum.
Reply from Mandy Hurst, Head of Operations at Merlin Manor Care CentreThank you for taking the time to leave a review about home. We are pleased that you feel that your mum is receiving excellent care and the team are going above and beyond. We continue to strive to provide high quality care for your mum and other residents.
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Review of

Roseville Care Centre

from P R (Son of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sam is part of the domestic staff but she goes above and beyond the call of her duties to bring love, care and attentive. She has known my mother for many years and always takes time to chat and cheer her up in any spare moment of her busy day. Mam's room is always spotless as well. So thank you Sam
and God bless you for your loving kindness.
Reply from mark mounter, operation manager at Roseville Care CentreThank you so much for such amazing feedback, i will ensure Sam knows about this review. thank you again it means so much.
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Awards / Recognitions (0)

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