Yew Tree Care Centre

My mother-in-law was admitted to Yew Treeafter a long distressing hospital stay with suspected dementia. Although confused and worried, she was made to feel welcome and cared for and was given a lovely room. As visiting relatives (also confused and worried it must be said) we were also made to feel welcome and reassured whenever possible. Staff were friendly, respectful and caring. We didn't realise it but there was not long left and in the event of her death, staff were compassionate and empathetic. Care homes can get a bad name and sometimes staff too, but in this case I'd say this is one of the good ones. Particular mention to Martin, the manager of the dementia floor and also John, another manager who took the time to have full and frank discussions with us making us feel like we and our person really mattered.

Excellent in all aspects. Meals could be a bit better.

First of all, all staff are fantastic. And I don't need to rate anything, my answers are in your questionnaires. What more can I say, except, thanks for having Barry as one of your patients. I am going on 86, so who knows I might be here myself one day.

The home is always very clean & tidy.

In 2023 my mam received excellent care in Yew Tree. Earlier in the year it was identified that my dad needed the same nursing care, and Yew Tree was our first choice to provide this care. Since moving in my dad is very happy with his care. The management team, nurses, carers, cleaners and the kitchen team have provided excellent care on a daily basis. I would recommend Yew Tree to any family looking for nursing care. A big thank you and well done to everyone at Yew Tree.

My dad has been cared for in Yew Tree Grange and Yew Tree Care Home for aprx 15 months. Dad has been well cared for since moving to Yew Tree Care Home. He is treated with kindness and compassion and all staff are competent and caring.

Very friendly, welcoming home. Everyone has helped to settle mam in quickly. Nothing is too much trouble for everyone. Very caring staff. If we, as family, want to discuss anything, everyone is happy to listen and help.

Inside the care home is lovely, looks the part, but the staff need more training, especially when it comes to dealing with medication, lack of knowledge, need training with administering medication, don't read mar charts correctly, which leads to patients been short dosed of medication, management rude, on experience with dealing with this care home ide give it a 0,

I have visited my next of kin relative on many occasions. Always, she is well dressed, cheery and seems to be content. The staff are all really caring and kind, I can't fault this care home at all. We feel so lucky to have a loved one here.

I recently visited Yew Tree Care Home and my experience was incredibly positive. From arriving to drop my nanna off, I felt a warm and welcoming atmosphere. The staff here are exceptional. Each staff member I encountered was not only professional but also lovely. I would like the senior care assistant to be recognised for how excellent she was. She took the time to get to know my nanna and her individual needs, making her feel valued and respected. It was heartwarming to witness how comfortable she made my nanna feel. For anyone looking for a care home for themselves or a loved one, Yew Tree Care Home stands out as a nurturing and supportive environment. I would highly recommend it to anyone looking for a place where care, community, and compassion come together seamlessly.

From the first day my mam entered Yew Tree, I, as a visitor, was made to feel welcome, like part of the Yew Tree family. The care and support that Mam received was extended to me and my family. Nothing was too much trouble. All staff members always had cheery smiles and a good morning/afternoon and how are you today?. I was always kept informed of Mam's progress and any questions were answered to the best of their knowledge and ability, whenever a GP/social worker/nurse attended to Mam, staff always contacted me to let me know the outcome. The management team were always available if I had any queries. I felt the door was always open any time if I had any concerns. Mam was always treated with dignity and respect, which again was also shown to me and my family. As a disabled person myself, I found the facilities excellent. Mam's room was large enough to house some of her own furniture and there was a lounge/dining room close to Mam's room where staff were on hand to warm up food and drink in the microwave. Mam was bedridden through her stay and she still enjoyed the visits from the pet dogs on Thursdays. I never had any concerns about Mam's welfare or safety and would very gilly recommend Yew Tree Care Centre to anyone.

After regular visits, established, always a friendly welcome and pleasant chats with staff.

All the staff are amazing, honestly can't praise them enough.

I have found all the staff very approachable and nothing is too much trouble. They have kept me well informed of issues relating to the resident.

Thank you all once again.

The staff are friendly and helpful always. Very welcoming and helped my dad settle when he moved from another home recently. Dad's room is like a little home, and he is allowed enough independence to make him feel comfortable. Excellent really.

The care of my father-in-law was truly first class. All of the staff on the first floor nursing wing are fantastic and a credit to the care home and brand. During my father-in-law's short four month stay, right up until his passing, his needs were met with dignity, respect, compassion and true dedication. I cannot thank the staff enough for their support during his last day and final hours and also the support they provided to his family throughout. Thank you all so much.

Yew Tree Care Home has been an excellent stay for my aunt, treated with care and dignity. Food is good, rooms kept clean. She is always dressed in her own clothing and, whilst she was able, was helped to choose what to wear. I took personal bedding in, which was always on her bed. Safety checks were regularly carried out, and activities encouraged, whilst she was able to take part.

My dad has been in Yew Tree since March 2022! He’s been on all three floors, he now is on nursing dementia. This floor is amazing, all the staff are hard-working and efficient in all areas of their jobs! Caring above and beyond.

This place felt comfortable the moment I walked in with my mother. All the staff are lovely and work so hard to make it like a home from home for my mother. It’s always clean and the cleaners are so lovely and nothing is too much for them. The staff go beyond what they have to do and I can not fault them at all. I would recommend this home as a friendly, family place. I know my mother is well cared for and happy. All I can say is thank you from the bottom of my heart.