Yew Tree Care Centre

Yew Tree Avenue, Redcar TS10 4QG

Yew Tree Care Centre is situated in the scenic Tees Valley, countryside between the border of North Yorkshire and County Durham.

The home is within proximity of the seaside towns of Redcar and Saltburn-by-the-Sea.

The care home offers nursing care, residential care, dementia care and respite care.

The en-suite bedrooms are comfortably furnished and well equipped to create a pleasing environment for residents on either a short or long-term basis.

Highly skilled, experienced care workers support each resident, generating a calm atmosphere for those living with dementia.

With a well-tended garden, staff encourage residents to get green-fingered and many enjoy growing plants in the greenhouse or taking time out in the summerhouse when the weather is fine.

Everyone in a Mariposa Home is treated with the dignity, respect and compassion that you and your family would wish for.

Group: Mariposa

Person in charge: Helen Kilvington (Acting Manager)

Local Authority / Social Services: Redcar and Cleveland Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 76 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Admission Information: Ages 65+.

Single Rooms: 76

Rooms with ensuite WC: 76

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Yew Tree Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.4 (maximum of 10) for Yew Tree Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Yew Tree Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.397 for Yew Tree Care Centre is calculated as follows: ( (134 Excellents x 5) + (81 Goods x 4) + (11 Satisfactorys x 3) + (4 Poors x 2) + (7 Very Poors x 1) ) ÷ 237 Ratings = 4.397

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Yew Tree Care Centre is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 15.2 positive Reviews (76 registered maximum number of service users ÷ 5). 16 Reviews ÷ 15.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.4 Yew Tree Care Centre has a Review Score of 9.4 (9.397) from 20 Reviews


Average Ratings

  • Excellent
    13
  • Good
    6
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Yew Tree Care Centre?

  • Extremely LIKELY
    15
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Yew Tree Care Centre

  • Daughter of Resident/Service User
    13
  • Daughter-in-law of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

This is the most amazing care home with a wonderful dedicated team of staff caring for the residents. My Dad, who had dementia and was confined to bed, spent the last 3 months of his life receiving outstanding nursing care here. The staff were so kind to him and treated him like one of the family, the ratio of staff to residents is extremely high so Dad had the due care and personal attention he needed at all times. Dad was treated with dignity and kindness and was always well presented and I would not hesitate to recommend this home to other families or friends. A big thank you to all at Yew Tree Care Home from a very grateful relative!

How likely would you be to recommend Yew Tree Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

My mother was quite ill when she went to Yew Tree and sadly died a month later. During that time, the care she received was exceptional, nothing was too much trouble for the staff. My sisters and I were soon confident that the staff were knowledgeable about her condition, how it needed to be treated and did everything they could to make her comfortable, happy and safe. The staff really do care about the residents and their families too. Mum's last few days were very difficult but the staff treated her with dignity and ensured that she was pain free. They kept us informed about the treatment she received and went the extra mile to ensure that the family could stay with mum for as long as we needed to. Mum passed away peacefully with her family around her just as she had wanted and I can't thank the staff enough for their excellent care.

How likely would you be to recommend Yew Tree Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

I go to see my mum, she is well looked after by the staff. Her room is nice and large, the food looks good. Activities could be more available for the residents. Singalong will be good for them with dementia.

How likely would you be to recommend Yew Tree Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

My stay was very comfortable. Good staff, very friendly and good food.

How likely would you be to recommend Yew Tree Care Centre? Likely

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Average Rating:   4 out of 5

I think they do alright with my dad. I have no complaints what so ever.

How likely would you be to recommend Yew Tree Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

The care given to my father at Yew Tree Care Home is care given with love and dignity. They listen to what we want for my father and I have no cause for concern and know my father is looked after with dignity when we as a family are not with him. The carers always inform us if my father has any medical problems, or if he has had an unsettled night and that as a family we appreciate all that they do.

How likely would you be to recommend Yew Tree Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

I could not recommend this facility for looking after patients with Alzheimer's. My mother-in-law was unable to eat solid food for months and, unbelievably, a plate of solid food was left on her bedside table the day before she died when she was unconscious. She had no assistance with eating in the 7 months she was there, her teeth were lost and her personal hygiene needs were very hit and miss. Her teeth were not replaced for over 2 months, by which time she could not tolerate them. Non-qualified nursing staff were nice but totally inexperienced and some of the (few and far between) qualified nurses were defensive and unhelpful. They were also untruthful about my mother-in-law's fluid intake. Records of intake and hygiene routine were useless and inaccurate. My husband made suggestions about her care and this was taken with very bad grace by some of the staff. Some of the staff were very pleasant to talk to and made the right noises but were ineffective. Not a good care home for dementia sufferers.

How likely would you be to recommend Yew Tree Care Centre? Extremely Unlikely

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Average Rating:   1.8 out of 5

Louise Kerry, Regional Manager at Yew Tree Care Centre responded to this review on 23 Nov 2017:

We are sorry to hear that you feel we did not meet your expectations regarding the care of your relative. We always strive to ensure we deliver a high standard of person-centred care. Please be assured that we are continuously improving our services and do take your views seriously.

Had no problems so far. Mam is happy with her care. Thank you.

How likely would you be to recommend Yew Tree Care Centre? Neither Unlikely or Likely

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Average Rating:   4.4 out of 5

This care home is excellent. My wife is well looked after and I would highly recommend it.

How likely would you be to recommend Yew Tree Care Centre? Extremely Likely

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Average Rating:   4.7 out of 5

We are very happy with Yew Tree Care Centre. We did a lot of research before putting my uncle here. All staff are lovely and caring. Any problems are sorted quickly.

How likely would you be to recommend Yew Tree Care Centre? Likely

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Average Rating:   4.6 out of 5

Having a parent needing nursing care is devastating for the family especially when living far away. I cannot recommend this home enough. The staff treat my Mam with respect, care and best of all give her cuddles. In all honesty, my Mam is the happiest she has been in 20years, on returning from an outing she will beam and say I’m home.
Thank you from the bottom of my heart for taking such good care.
After visiting for the weekend and feeling distraught at leaving her I know she will be well cared for and happy with her additional family, Yew Tree.
Thank you.

How likely would you be to recommend Yew Tree Care Centre? Extremely Likely

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Average Rating:   4.5 out of 5

I find this care home very caring and friendly. Had both my parents there. Sadly dad died in January and the staff could not be more attentive towards us.
My mum is still there, has been for 3 years and in her words, she loves her home and that’s how she’s made to feel.

So big thanks to all staff there for making us feel at home.

How likely would you be to recommend Yew Tree Care Centre? Extremely Likely

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Average Rating:   4.5 out of 5

My grandad has been in the home as a resident since February. He has made relationships with staff members who he now classes as his family. The girls are extremely lovely, always rushed off their feet and happy to accommodate residents and their family's needs. My grandad is settled and calls Yew Tree his home. After a stroke scare and a few days in hospital, he was so pleased to be back in his home to Yew Tree. When care workers were moved around to different floors, grandad was gutted about one worker in particular but situations changed and she's now back on dementia. He's thrilled and says she's like his daughter. Their relationship is lovely.

How likely would you be to recommend Yew Tree Care Centre? Extremely Likely

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Average Rating:   4.4 out of 5

I would definitely recommend this home, the staff are all extremely kind and helpful.

They have helped putting mam in a home easier. Myself and my family are very thankful for all the care/support/friendship they give to both mam and us.

How likely would you be to recommend Yew Tree Care Centre? Extremely Likely

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Average Rating:   4.6 out of 5

I have no issues at all. The home is brilliant with my father. The staff are great and he has a rapport with them all especially the carers. The senior manager could be better as we are ignored by her.

How likely would you be to recommend Yew Tree Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

I find this home and standard of care to be very good and would recommend it to other people and family members.

How likely would you be to recommend Yew Tree Care Centre? Extremely Likely

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Average Rating:   4 out of 5

Overall excellent.

How likely would you be to recommend Yew Tree Care Centre? Extremely Likely

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Average Rating:   3.9 out of 5

My father's stroke left him paralysed with dysphasia and nursing needs. The decision where to place him was a worry but I had heard good reports about Yew Tree. The CQC rating a few years ago gave some concern but after reading the report I found it was due to a lack of staff training and this has now been addressed.
The rooms are adequate, the corridors are wide and clear from clutter, the communal areas are bright, spacious and tidy with modern kitchen areas and the food is varied and fresh. The staff engage with residents and encourage them to join in activities if able, they also take them on short outings when possible. My father has been a resident for 4 months and I'm happy with the way he is treated and cared for. He sometimes becomes frustrated and verbally aggressive, both to family and staff, the staff have got to know him, his routine, his likes and dislikes and they deal with his outbursts extremely well. We remain confident that we made the right choice.

How likely would you be to recommend Yew Tree Care Centre? Likely

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Average Rating:   4.6 out of 5

My mother has received dementia nursing care in the home for just over one year now. I've been visiting when I can (long journey) and I am always impressed by the staff who work here. Though mum is in the late stages of dementia and is not able to say very many words, they manage to communicate well with her, understand her sense of humour (which is amazingly still intact) and make her laugh and smile. They seem to be patient and kind in the way they look after her various needs. I'm very grateful for the affection and consideration they show as I know their work is both physically and mentally demanding. Despite often meeting resistance from mum (as she doesn't like to be moved, though it is necessary), they manage to cajole and soothe her into cooperating. The staff are also very considerate towards relatives, making them feel welcome, assisting them and taking time to discuss aspects of care. Just wanted to say a huge thank you to them for making a difficult time more bearable.

How likely would you be to recommend Yew Tree Care Centre? Extremely Likely

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Average Rating:   4.3 out of 5

Mam is in the late stages of dementia and had been in her previous home for 4 years so it was a huge decision moving her to Yew Tree's Dementia Care Unit in December 2015. I have to say, it was the best decision I made. In just over two months the change in her is amazing. She is much more content, much more alert and using vocabulary I thought was long gone. Mam is proof that the environment along with person centred care is so very important in dementia care. A huge thank you to the very special team of staff on the Dementia Care Unit.

How likely would you be to recommend Yew Tree Care Centre? Extremely Likely

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Average Rating:   4.6 out of 5

Tracey Godfrey, Home Manager at Yew Tree Care Centre responded to this review on 06 Apr 2016:

Thank you for taking the time to leave this review, we are so pleased to hear that Yew Tree Care Centre has been beneficial for your family. Our dedicated team aim to build rapport with every individual resident through spending time with them and it is great that your mother’s level of communication has improved since living with us. We hope that your family continue to feel supported and that your mother stays comfortable at Yew Tree.

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Bed Vacancies

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Awards / Recognitions

February 2018

Top 20 Mid-size Care Home Groups 2018

Recipient: Mariposa

Date: Thursday 01 Feb 2018

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