Yew Tree Care Centre, Redcar, Cleveland & Teesside
Yew Tree Care Centre, Redcar, Cleveland & Teesside
Yew Tree Care Centre, Redcar, Cleveland & Teesside

Yew Tree Care Centre, in Cleveland, is a seventy-six bedroom centre, all en-suite, that has many extensive features dedicated to providing the elderly and vulnerable with a fulfilling lifestyle.

Carers are available 24/7 and residents enjoy the use of a summer house, landscaped grounds, a hairdressing salon and a coffee shop.

Loved ones are made to feel welcome upon visiting, with activities and nutritious mealtimes a core part of the daily service.

Group: Executive Care Group

Person in charge: Tracey Godfrey (Manager)

Local Authority / Social Services: Redcar and Cleveland Borough Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 76 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 76

Rooms with ensuite WC: 76

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate EMI Unit • Own GP if required • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Yew Tree Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.8 Yew Tree Care Centre has a Review Score of 7.8 (7.817)

The Review Score of 7.8 (maximum of 10) for Yew Tree Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Yew Tree Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.435 for Yew Tree Care Centre is calculated as follows: ( (10 Excellents x 5) + (13 Goods x 4) ) ÷ 23 Ratings = 4.435

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 3.382 Points relating to the number of positive Reviews for Yew Tree Care Centre is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 15.2 positive Reviews (76 registered maximum number of service users ÷ 5). 2 Reviews ÷ 15.2 Target = 0.132

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    1
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Yew Tree Care Centre?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Yew Tree Care Centre

  • Daughter of Resident/Service User
    2

My mother has received dementia nursing care in the home for just over one year now. I've been visiting when I can (long journey) and I am always impressed by the staff who work here. Though mum is in the late stages of dementia and is not able to say very many words, they manage to communicate well with her, understand her sense of humour (which is amazingly still intact) and make her laugh and smile. They seem to be patient and kind in the way they look after her various needs. I'm very grateful for the affection and consideration they show as I know their work is both physically and mentally demanding. Despite often meeting resistance from mum (as she doesn't like to be moved, though it is necessary), they manage to cajole and soothe her into cooperating. The staff are also very considerate towards relatives, making them feel welcome, assisting them and taking time to discuss aspects of care. Just wanted to say a huge thank you to them for making a difficult time more bearable.

How likely would you be to recommend Yew Tree Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

Mam is in the late stages of dementia and had been in her previous home for 4 years so it was a huge decision moving her to Yew Tree's Dementia Care Unit in December 2015. I have to say, it was the best decision I made. In just over two months the change in her is amazing. She is much more content, much more alert and using vocabulary I thought was long gone. Mam is proof that the environment along with person centred care is so very important in dementia care. A huge thank you to the very special team of staff on the Dementia Care Unit.

How likely would you be to recommend Yew Tree Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Tracey Godfrey, Home Manager at Yew Tree Care Centre responded to this review on 06 Apr 2016:

Thank you for taking the time to leave this review, we are so pleased to hear that Yew Tree Care Centre has been beneficial for your family. Our dedicated team aim to build rapport with every individual resident through spending time with them and it is great that your mother’s level of communication has improved since living with us. We hope that your family continue to feel supported and that your mother stays comfortable at Yew Tree.

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Awards / Recognitions

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Job Vacancies

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Care Home Idol 2016

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