Yew Tree Care Centre

Yew Tree Avenue, Redcar TS10 4QG
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9.6 58 Reviews
  • Yew Tree Care Centre, Redcar
Yew Tree Care Centre is situated in the scenic Tees Valley countryside between the border of North Yorkshire and County Durham.

The home is within proximity of the seaside towns of Redcar and Saltburn-by-the-Sea.

The care home offers nursing care, residential care, dementia care and respite care.

The en-suite bedrooms are comfortably furnished and well equipped to create a pleasing environment for residents on either a short or long-term basis.

Highly skilled, experienced nursing and care workers support each resident, generating a calm atmosphere for those living with dementia.

With a well-tended, secure garden, staff encourage residents to get green-fingered and many enjoy growing plants in the greenhouse or taking time out in the summerhouse when the weather is fine.

All residents in a Prestige care centre facility is treated with the dignity, respect and compassion.
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Care Provided by Yew Tree Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 76 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Helen Wood (Peripatetic Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2010
  • Last Refurbishment: 2012
  • Number of floors: 3

Room Information

  • Single Rooms (76)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (76)

Visiting

  • Yewtree Care Centre has no visiting restrictions

Parking

  • The care centre has adequate rear car parking spaces

Yew Tree Care Centre Reviews (58)

9.6

Yew Tree Care Centre has a Review Score of 9.6 (9.633) out of 10, based on 10 reviews in the last 2 years.
Over all time Yew Tree Care Centre has 58 reviews.

Overall Experience
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Reviewer Connection to Yew Tree Care Centre
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Total of 58, showing 21-40
Review from Mark C (Son of Resident) published on 4 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In all, Yew Tree Care Home is a fantastic place. My dad was treated with so much compassion throughout his time there. His words to me were "I can't fault the place". For me personally, it was such a pleasure to visit, very clean and welcoming, even from the car park. The staff are absolutely fantastic,
fun and friendly. Which makes it better, knowing Dad was in great hands. Thank you.
Reply from Avnish Bhakta, Managing Director at Yew Tree Care Centre
Thank you for taking the time to leave us a positive review. It's been a difficult time for all but our residents and their families in particular. Our team does its utmost to keep families connected…read more
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Review from E H (Niece of Resident) published on 20 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Yew Tree are fabulous and look after my uncle to a very high standard of care. They keep me informed of his progress as not been able to visit due to Covid restrictions. More recently visits to the visiting pod have been very welcome and appreciated by myself and my uncle seems to enjoy
the visits too.
Reply from Avnish Bhakta, Managing Director at Yew Tree Care Centre
Many thanks for your kind words and positive review. We will continue to do our utmost to try to keep families connected to their loved ones during this difficult time for all.
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Review from M J (Son of Resident) published on 18 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Yew Tree has enabled me to visit my father after 10 months without a face to face meeting in a safe and secure environment. The care team, activities organiser and 'handyman' have all gone that extra mile, particularly important at Christmas time. The activities team have also proactively contacted
family members when video call slots are available, ensuring contact with residents is maintained. Well done, thanks and keep up the fabulous work you are all doing!
Reply from Avnish Bhakta, Managing Director at Yew Tree Care Centre
Thank you for taking the time to leave us a positive review and your kind words. The team will be delighted to hear their efforts to facilitate visiting between residents and their family are…read more
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Review from Debbie D (Daughter of Resident) published on 20 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone looked after my mother extremely well, and I know she appreciated everything they did for her, as did the family. Always showed us kindness and very helpful. Thank you.
Reply from Avnish Bhakta, Managing Director at Yew Tree Care Centre
Many thank for your kind words. We will continue to do our utmost to continue the standards you have highlighted above during what has been and continues to be, a difficult time for residents,…read more
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Review from G G (Relative of Resident) published on 2 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All members of the staff were extremely kind, caring and professional while looking after my relative.
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Review from J P (Wife of Resident) published on 24 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was in Yew Tree Care Centre for the last six days of his life. The staff looked after him so very well. They also looked after our daughters and myself. Excellent care and kindness from all staff. The support was wonderful. Thank you.
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Review from P W (Son of Resident) published on 20 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother, who recently passes away spent her last days at Yew Tree Care Centre. I can only rate; Yew Tree Care Centre and its staff as first-class. The level of medical and physical nursing was exemplary. The care for my mother's mental wellbeing was outstanding - you could not ask for better. The
staff were helpful, cheerful and friendly at all times. Even though she was living out her final days, her dignity was respected, and she was made to feel special. The home manager was very impressive, updated us regularly and supported us throughout.
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Review from N J (Daughter of Resident) published on 11 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Yew Tree Care Home has been exceptional in it's care for my dad, who was on end of life. They treated all the family with compassion, empathy and sensitivity. All the staff were professional and at the same time very caring. I cannot say enough good things about the home. Special thanks to the manager
and three certain ladies - I'm sorry I didn't know everyone's names.
Reply from Paul Smith, Admin Manager at Yew Tree Care Centre
Thank you for your review. All reviews help to reward our teams and to assist us to better our services.
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Review from Sue P (Daughter of Resident) published on 26 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring and attentive staff. Rooms clean and fresh. Attention to personal hygiene.
Reply from Paul Smith, Admin Manager at Yew Tree Care Centre
Thank you for your review. All reviews assist us in improving the services we offer.
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Review from Mary E S (Friend of Resident) published on 29 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff extremely helpful and just nice people. I have tried the dinners with my friends and they are lovely. My friend is very settled at Yew Tree.
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Review from Peter B (Husband of Resident) published on 29 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been in here 3 1/2 years and she is treated with dignity and respect nothing is too much trouble for the staff who work extremely hard.
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Review from Pauline P (Daughter of Resident) published on 29 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Quite settled - quite happy.
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Review from Katrina J (Daughter of Resident) published on 8 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found this home to be pleasant, clean and friendly staff.
The management is excellent and will listen to you.
Reply from paul smith, Admin Manager at Yew Tree Care Centre
Thank you for your review. All reviews help us to improve our services and encourage our teams.
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Review from D B (Husband of Resident) published on 4 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Clean, well equipped, staff friendly and efficient, helping new residents to settle and feel happy.
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Review from P M (Wife of Resident) published on 8 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience overall has been very good. I cannot fault the staff who have been very kind and understanding which is a good help. My only complaint really is about desserts for my husband, the main meals are fine.
My husband is diabetic type 2 but they always give him diabetic foods (desserts) which
he dislikes. He is able to eat normal desserts but only ONCE a day. Last time he was in he was having sweet stuff twice a day which was too much and he had a hypo.
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Review from James G (Son of Resident) published on 7 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was a resident here for over 5 years. In all that time he was well looked after, kept safe and treated with dignity at all times.
The staff are very caring and provide great 24-hour care as the night team are just as dedicated as their daytime colleagues.
Nursing provision is excellent as
is the work by the care assistants.
The place is always kept very clean and the housekeeping team are to be congratulated for this.
Whilst he was there the level of communication was excellent and they were always respectful and understanding.
Sadly he died a few weeks ago and the team could not have dealt with it better.


They all helped comfort our family through many distressing times.

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Review from Lynne B (Daughter of Resident) published on 9 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Even from outside Yewtree looked inviting, not disappointed with light, modern, clean, airy interior, would not have thought was in a Care Home. The manager got Mam a bed at short notice, Nursing staff are exceptional, explained all aspects of meds and changes in care, listened to my concerns and prompted
GP to review care as her condition changed. Great continuity of care across shifts. Care assistants brilliant, cheerful, encouraging and thoughtful, including doing all the small things that make a difference. A genuine feeling from every member of staff that they really do care, and in practice it made a difficult 3 months for me much more bearable, knowing Mam was in the best hands I could have wished for. All the staff were so supportive, but professional. In my experience, the care provided by this home has to be about as good as it gets. Thank you all so very much.
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Review from Mark G (Partner of Resident) published on 12 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I immediately noticed the high standards and excellent facilities of the care centre and its aesthetic qualities. I particularly like the bright and cheerful decor with high quality photographs of the local environment. The staff seem very dedicated to the residents and highly respectful of their needs
and individualities. The overall atmosphere is one of peace and freedom.
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Review from Pat M (Respite Resident) published on 16 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This was the first time we had used Yew Tree Care home. I was very impressed with everything and would certainly have my husband back here again. The very friendly staff helped as well as everything else, they were so caring and helped to make my husbands stay quite enjoyable.
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Review from Maureen W (Daughter of Resident) published on 3 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the most amazing care home with a wonderful dedicated team of staff caring for the residents. My Dad, who had dementia and was confined to bed, spent the last 3 months of his life receiving outstanding nursing care here. The staff were so kind to him and treated him like one of the family, the
ratio of staff to residents is extremely high so Dad had the due care and personal attention he needed at all times. Dad was treated with dignity and kindness and was always well presented and I would not hesitate to recommend this home to other families or friends. A big thank you to all at Yew Tree Care Home from a very grateful relative!
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Current Review Score: 9.6 (9.633)

Overview of Review Score

The Review Score of 9.6 (9.633) out of 10 for Yew Tree Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.975 for Yew Tree Care Centre is calculated as follows: ( (115 Excellents x 5) + (3 Goods x 4) ) ÷ 118 Ratings = 4.975
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.658 Points relating to the number of positive Reviews for Yew Tree Care Centre is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2. 10 Positive Reviews ÷ 15.2 = 0.658
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Helen

Helen Wood

Job Title: Site Service Manager Joined: 2021

I have worked in the care sector for over 20 years working my way up from care assistant, senior, Deputy manager, Home Manager then up to a regional manager. I have worked with different levels of care from residential to Mental Health and have completed all the relevant training to go alongside this. I have completed my level 5 in management and enjoy being a manager as this enables me to manage and support the team to deliver a high level of care to the service users.

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