. From my point of view Mother is in the best place possible. Excellent. 10 out of 10!!!I A(Son of Resident/Service User)
. From my point of view Mother is in the best place possible. Excellent. 10 out of 10!!!I A(Son of Resident/Service User)
Merlin Manor Care Centre is located in Hartlepool and offers residential care as well as nursing care.
This purpose built care home offers personalised care in a modern environment and operates on the ethos that every resident is unique.
It has lovely outdoor areas and spectacular views.
All the bedrooms have wet rooms and residents can socialise in the lounge diner. The home even has a salon and a nail bar so residents...
Merlin Manor Care Centre is located in Hartlepool and offers residential care as well as nursing care.
This purpose built care home offers personalised care in a modern environment and operates on the ethos that every resident is unique.
It has lovely outdoor areas and spectacular views.
All the bedrooms have wet rooms and residents can socialise in the lounge diner. The home even has a salon and a nail bar so residents can get a pamper when needed.
Staff are highly trained and the dignity of the residents is at the heart of their care.
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Care Provided by Merlin Manor Care Centre
Primary Care Categories
Older Person Care
Dementia
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Length of Stay
Permanent Care
Respite Care
Care Types Provided
Residential Care
Nursing Care
Dementia Residential Care
Dementia Nursing Care
For a maximum of 94 Service Users
Dementia Care Types
Mild Dementia
Moderate Dementia
Advanced/Complex Dementia
Other Care Provided
Parkinson's Disease
Stroke
Palliative / End of Life Care
COPD/Pulmonary Disease
Acquired Brain Injury (ABI)
Facilities
Own Furniture if required
Pet Friendly (or by arrangement)
Close to Local shops
Near Public Transport
Minibus or other transport
Lift
Wheelchair Access
Gardens
Phone Point in own room
Television point in own room
Residents Internet Access
Funding & Fees
Weekly Charges per Person
Type of care
Permanent
Respite
Residential Care
From £1,312
From £1,312
Residential Dementia Care
From £1,378
From £1,378
Nursing Care
From £1,404
From £1,404
Nursing Dementia Care
From £1,443
From £1,443
Contact Merlin Manor Care Centre to confirm what's included and get a personalised quote:
All private fees will be discussed with prospective residents
The price(s) shown are provided by the care home. Contact Merlin Manor Care Centre for full pricing details and T&Cs.
Funding Types Accepted
Self-Funding (Private)
Local Authority with Top-up
Local Authority
NHS Continuing Healthcare (CHC)
Support you may be entitled to
If you choose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Tours
Onsite Tours of Merlin Manor Care CentreUsually available on Mon, Tue, Wed, Thu, Fri, Sat, Sun(between 9:00 AM to 4:00 PM)Show arounds do not need to be booked, we are happy for new prospective residents and families come to the care home and look around - our teams within our care centres would be happy to show you around and take details which are required
Remote Tours of Merlin Manor Care CentreUsually available on Mon, Tue, Wed, Thu, Fri, Sat, Sun(between 9:00 AM to 4:00 PM)We can complete virtual show arounds via teams / Skype, but we would ask for these to be booked in to allow us to set up the requirements of a virtual show around
Merlin Manor Care Centre has a Review Score of 9.8 (9.846) out of 10, based on 57 reviews in the last 2 years. Over all time Merlin Manor Care Centre has 114 reviews.
Review from S D (Granddaughter of Resident) published on 29 January 2026 Submitted via Postal Review Card•
Overall Experience
I have found that since my nana has been in Merlin Manor, the care and the staff have improved significantly.
The staff are always helpful, pleasant and professional.
I have found that since my nana has been in Merlin Manor, the care and the staff have improved significantly.
The staff are always helpful, pleasant and professional.
↩Reply from Mandy Hurst, Head of Operations at Merlin Manor Care Centre
Thank you for taking the time to leave a review about the care of your relative at Merlin Manor. We are happy that you feel the care provided is professional and pleasant We will continue to strive to provide the highest quality of care and support to our residents and staff.
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Review from V A (Daughter of Resident) published on 29 January 2026 Submitted via Postal Review Card•
Overall Experience
The care received is excellent, most members of the team (those I have met) feel like family members and go above and beyond for my mum.
When mum first arrived, it took time for me to accept the situation, however I was supported and considered as important too. The senior team are brilliant, the...
The care received is excellent, most members of the team (those I have met) feel like family members and go above and beyond for my mum.
When mum first arrived, it took time for me to accept the situation, however I was supported and considered as important too. The senior team are brilliant, the care staff carrying out day to day care look after her every need and keep us informed. They are funny, kind and accepting of mum.
↩Reply from Mandy Hurst, Head of Operations at Merlin Manor Care Centre
Thank you for taking the time to leave a review about home. We are pleased that you feel that your mum is receiving excellent care and the team are going above and beyond. We continue to strive to provide high quality care for your mum and other residents.
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Review from P L (Son-in-law of Resident) published on 22 January 2026 Submitted via Postal Review Card•
Overall Experience
I visit the home occasionally and it always appears to be a nice friendly environment and Tony seems to be content. Food looks good and the layout of the home is good. His room is quite good and he seems happy with it.
I visit the home occasionally and it always appears to be a nice friendly environment and Tony seems to be content. Food looks good and the layout of the home is good. His room is quite good and he seems happy with it.
↩Reply from Lynn Maddison, Operations Manager at Merlin Manor Care Centre
I would like to thank you for taking the time to review our care home and we take feedback very seriously and use it as an opportunity to improve our home further. I am happy that you feel that our home is friendly and your friend is content, but I would like to take the opportunity for you to...
I would like to thank you for taking the time to review our care home and we take feedback very seriously and use it as an opportunity to improve our home further. I am happy that you feel that our home is friendly and your friend is content, but I would like to take the opportunity for you to reach out to the Home Manager to provide more detailed feedback as to how the areas where we have not met your expectations can be further improved so that we can achieve excellence.
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Review from R L (Daughter of Resident) published on 22 January 2026 Submitted via Postal Review Card•
Overall Experience
Merlin Manor is a lovely, spacious care home. My dad is very happy in Merlin Manor, he loves the food and the staff. The staff are all friendly, caring and professional. They take really good care of my dad. Carol, who runs the care home, is very approachable and is very involved with the residents...
Merlin Manor is a lovely, spacious care home. My dad is very happy in Merlin Manor, he loves the food and the staff. The staff are all friendly, caring and professional. They take really good care of my dad. Carol, who runs the care home, is very approachable and is very involved with the residents and their care.
↩Reply from Lynn Maddison, Operations Manager at Merlin Manor Care Centre
I would like to take this opportunity to thank you for taking the time to complete this review as your feedback is very important to us. I am pleased to find that that your Dad is very happy in our home and that he is enjoying spending time with our exceptional team. We pride ourselves on the team that we have created and the exceptional leadership by Carol.
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Review from B H (Daughter of Resident) published on 22 January 2026 Submitted via Postal Review Card•
Overall Experience
Care home in general is very good but do need to have more communication with family as sometimes thing are said that is not needed to say, and be more informative about there health and things that may need doing regarding health care. On the whole v. good but can be made better, + improvement...
Care home in general is very good but do need to have more communication with family as sometimes thing are said that is not needed to say, and be more informative about there health and things that may need doing regarding health care. On the whole v. good but can be made better, + improvement made. The staff are v. good as this is a big care home and a lot to do with the staff they have got working.
↩Reply from Lynn Maddison, Chief Operating Officer at Merlin Manor Care Centre
I would like to thank you for taking the time to review our care home and we take feedback very seriously and use it as an opportunity to improve our home further. I am happy that you feel that our home is overall very good, but would like to take the opportunity for you to reach out to the Home...
I would like to thank you for taking the time to review our care home and we take feedback very seriously and use it as an opportunity to improve our home further. I am happy that you feel that our home is overall very good, but would like to take the opportunity for you to reach out to the Home Manager to provide more detailed feedback as to how the areas where we have not met your expectations can be further improved so that we can achieve excellence.
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Review from Anita W (Wife of Resident) published on 15 January 2026 Submitted via Postal Review Card•
Overall Experience
Merlin Manor is a very bright, modern nursing home, it has a very relaxed feel and the staff are friendly and always happy to help, the food is good and always varied, Tony always enjoys and clears his plate. Everywhere is kept clean and tidy. Tony enjoys joining in my fun things that are going on
Merlin Manor is a very bright, modern nursing home, it has a very relaxed feel and the staff are friendly and always happy to help, the food is good and always varied, Tony always enjoys and clears his plate. Everywhere is kept clean and tidy. Tony enjoys joining in my fun things that are going on
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Review from S R (Son of Resident) published on 14 January 2026 Submitted via Postal Review Card•
Overall Experience
Having tried two previous care home within the Hartlepool area, my mother's placement at Merlin Manor has proven to be by far the best choice. The care and support she has received has been of a really high standard with the staff and management always willing to go the extra mile, whatever our...
Having tried two previous care home within the Hartlepool area, my mother's placement at Merlin Manor has proven to be by far the best choice. The care and support she has received has been of a really high standard with the staff and management always willing to go the extra mile, whatever our requests. In our experience the entertainment is really good and helps so much with my mother too. A special mention to Josh, who is one of the seniors.
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Review from I A (Son of Resident) published on 8 January 2026 Submitted via Postal Review Card•
Overall Experience
Staff are excellent, just like a family (Margo's words). Margo loves the singers and activities that are provided. Staff attend to the residents all day and provide a lovely atmosphere (again Margo's words). From my point of view Mother is in the best place possible. Excellent. 10 out of 10!!!
Staff are excellent, just like a family (Margo's words). Margo loves the singers and activities that are provided. Staff attend to the residents all day and provide a lovely atmosphere (again Margo's words). From my point of view Mother is in the best place possible. Excellent. 10 out of 10!!!
↩Reply from Lynn Maddison, Operations Manager at Merlin Manor Care Centre
I would like to thank you for taking the time to complete this review for Merlin manor, and I am really happy that Margo loves the entertainers. We are really proud of the team at Merlin Manor and will ensure this review is shared with them. If there is anything that you feel we can do better, we would love to hear from you.
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Review from T G (Daughter of Resident) published on 2 January 2026 Submitted via Postal Review Card•
Overall Experience
Celebrating Mam's 80th Birthday with Merlin staff was such a lovely day, they made a fuss of her and enjoyed her 80th birthday with her. Very kind caring staff
Keep up the great work Team Merlin.
Celebrating Mam's 80th Birthday with Merlin staff was such a lovely day, they made a fuss of her and enjoyed her 80th birthday with her. Very kind caring staff
Keep up the great work Team Merlin.
↩Reply from Lynn Maddison, Chief Operating Officer at Merlin Manor Care Centre
I would like to take this opportunity to thank you for completing this review for Merlin Manor. Celebrating special events with your loved ones is extremely important, and I am happy that our dedicated team supported you with this. The memories that event such as this make are priceless, and are what make Merlin a special place.
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Review from Wendy R (Daughter of Resident) published on 31 December 2025 Submitted via Website•
Overall Experience
Merlin manor is AMAZING , it's clean , friendly and staff care about residents . The Christmas activities are above and beyond everything as a family we would expect . Manager , deputy and seniors on the ground floor who I deal with on a daily basis are always helpful and very alert to any medical...
Merlin manor is AMAZING , it's clean , friendly and staff care about residents . The Christmas activities are above and beyond everything as a family we would expect . Manager , deputy and seniors on the ground floor who I deal with on a daily basis are always helpful and very alert to any medical needs required . The place itself
Looks lovely and is always clean too so hats off to all the staff from management to carers and cleaners great place.
↩Reply from Lynn Maddison, Chief Operating Officer at Merlin Manor Care Centre
Dear Wendy, thank you so much for taking the time to complete this review. Merlin Manor is a very special place and the Residents well being, wishes and choices are at the very centre of everything that we do.
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Review from P G (Son of Resident) published on 25 December 2025 Submitted via Postal Review Card•
Overall Experience
All the staff are very helpful and kind and you can see all residents are happy from their excellent care. I would highly recommend Merlin Manor Care Centre.
All the staff are very helpful and kind and you can see all residents are happy from their excellent care. I would highly recommend Merlin Manor Care Centre.
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Review from Karen J (Daughter of Resident) published on 18 December 2025 Submitted via Postal Review Card•
Overall Experience
I think all of the staff who work at Merlin Manor are very kind and caring.
If ever there's a problem that needs sorting one of the staff will help you.
I think all of the staff who work at Merlin Manor are very kind and caring.
If ever there's a problem that needs sorting one of the staff will help you.
↩Reply from Lynn Maddison, Operations Manager at Merlin Manor Care Centre
We would like to thank you for taking the time to complete a review for our Home. Our team pride themselves on the kind and compassionate care that they deliver and your feedback is much appreciated. If there is anything that our team can do to elevate the experience further, please reach out and let us know.
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Review from Elizabeth P (Daughter of Resident) published on 18 December 2025 Submitted via Postal Review Card•
Overall Experience
Some staff have got to know mam really well however, some it would seem mainly night staff are having problems in communication with her. She often sleeps in her day clothes for 2 to 3 days at a time as she refuses to let them help her. Maybe a different approach would be helpful. She does not...
Some staff have got to know mam really well however, some it would seem mainly night staff are having problems in communication with her. She often sleeps in her day clothes for 2 to 3 days at a time as she refuses to let them help her. Maybe a different approach would be helpful. She does not join in in any activities offered iI believe this is due to them being held on the ground floor. She feels lost as she does not recognise where she is or the other residents. Also, activities don't often happen as advertised, and also appears to be targeted at the same residents each time. I have had to report to staff problems with finding medication in her pockets or on the floor of her room. Staff have listened and reported back in staff meetings so hopefully this is now resolved.
Her regular day staff have got to know her well and know how to deal with her. They take time to calm her down when she is distressed. Sometimes as simple as making her a cup of tea and sitting with her for 10 minutes.
↩Reply from Lynn Maddison, Chief Operating Officer at Merlin Manor Care Centre
Thank you for taking the time to complete a review. We are disappointed to learn that there have been occasions where standards have fallen below those we expect to be delivered. We would appreciate it if you could reach out to the Leadership team to discuss your Mothers care plan so that we can...
Thank you for taking the time to complete a review. We are disappointed to learn that there have been occasions where standards have fallen below those we expect to be delivered. We would appreciate it if you could reach out to the Leadership team to discuss your Mothers care plan so that we can ensure it is tailored to meet her needs in a person centred way. This will support all staff to deliver consistent high standards of care.
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Review from Susan S (Friend of Resident) published on 18 December 2025 Submitted via Postal Review Card•
Overall Experience
I visit my friend weekly , the home is comfortable , clean and inviting. The food is excellent with plenty of choice . The staff are very pleasant & kindly .
I visit my friend weekly , the home is comfortable , clean and inviting. The food is excellent with plenty of choice . The staff are very pleasant & kindly .
↩Reply from Lynn Maddison, Chief Operating Officer at Merlin Manor Care Centre
Thank you for taking the time to complete a review, and we are happy to learn that your friend is having a good experience at Merlin Manor. If there is anything that you think that we can do to improve our service further, please reach out and discuss this with our team.
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Review from Julia G (Daughter of Resident) published on 10 December 2025 Submitted via Postal Review Card•
Overall Experience
Mam is happy. Staff are very friendly. Personal cleanliness not as good as I would like (teeth and fingernails). Food is good. Mam has been here 3 - 4 months and staff still learning about her.
Mam is happy. Staff are very friendly. Personal cleanliness not as good as I would like (teeth and fingernails). Food is good. Mam has been here 3 - 4 months and staff still learning about her.
↩Reply from Lynn Maddison, Chief Operating Officer at Merlin Manor Care Centre
We would like to take this opportunity to thank you for taking the time to complete a review for our home. To help us to develop our service further, we would really appreciate it if you could reach out and speak to the Home Manager with suggestions as to how we can develop our service to provide even better outcomes for your Mam.
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Review from T A (Friend of Resident) published on 9 December 2025 Submitted via Postal Review Card•
Overall Experience
What a happy home. Happy staff, residents. Always has a homely feeling, and all events are well documented. Clean and tidy home.
What a happy home. Happy staff, residents. Always has a homely feeling, and all events are well documented. Clean and tidy home.
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Review from Anne-Marie C (Daughter of Resident) published on 3 December 2025 Submitted via Postal Review Card•
Overall Experience
The management and staff are friendly and help my parent when needed. The home is always clean and always a member of staff about if needed to ask a question. My parent loved playing the bingo.
The management and staff are friendly and help my parent when needed. The home is always clean and always a member of staff about if needed to ask a question. My parent loved playing the bingo.
↩Reply from Lynn Maddison, Operations Manager at Merlin Manor Care Centre
Thank you so much for this positive review, we are really happy that you are having a good experience living here at Merlin Manor. If there is anything we can do to make your time with us even better, please reach out to the Home Manager and share your thoughts and suggestions.
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Review from R C (Resident / Service User) published on 3 December 2025 Submitted via Postal Review Card•
Overall Experience
The home is a lovely place to live.Everyone is friendly.the staff come if I need anything. The staff listing to me if I need to talk and need help with anything. I like it when they play bingo and when they have a fair on.
The home is a lovely place to live.Everyone is friendly.the staff come if I need anything. The staff listing to me if I need to talk and need help with anything. I like it when they play bingo and when they have a fair on.
↩Reply from Lynn Maddison, Chief Operating Officer at Merlin Manor Care Centre
Thank you for taking the time to share your lovely feedback for our home, we are very proud of the team. Where we have not met the five stars, we would really appreciate it if you could speak with us to share your thoughts of how we can do better, to make your experience the best it can be.
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Review from Fiona R (Daughter of Resident) published on 12 November 2025 Submitted via Postal Review Card•
Overall Experience
We absolutely love mam in this home. We like the fact that the holidays always have a theme. Always friendly staff look after mam really well. I like the fact mam is dressed every day she always looks tidy. The food looks appetising its always clean and tidy. Mams room is clean, tidy and plenty of...
We absolutely love mam in this home. We like the fact that the holidays always have a theme. Always friendly staff look after mam really well. I like the fact mam is dressed every day she always looks tidy. The food looks appetising its always clean and tidy. Mams room is clean, tidy and plenty of room.
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Review from Clare M (Daughter of Resident) published on 12 November 2025 Submitted via Postal Review Card•
Overall Experience
Very friendly staff, always there when you need them. Keeps us up to date on everything that happened. Always plenty of activities for the residents to do, very clean place, rooms are spacious. Food always looks nice, mam is looked after really well, and I appreciate everything they do for her....
Very friendly staff, always there when you need them. Keeps us up to date on everything that happened. Always plenty of activities for the residents to do, very clean place, rooms are spacious. Food always looks nice, mam is looked after really well, and I appreciate everything they do for her. Thanks so much for all your hard work in a very difficult job you do.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 May 2026
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeRequires improvement
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
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Upcoming Events
There are no upcoming events for Merlin Manor Care Centre.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Merlin Manor Care Centre.
Accreditations
There are no accreditations posted yet for Merlin Manor Care Centre.
Meet the Team (2)
Rukiha HussainJob Title Deputy Manager
I left School in 2005 and started Hartlepool College of Further Education, I was studying BTEC 1st Diploma in Caring and then went on to study for...
I left School in 2005 and started Hartlepool College of Further Education, I was studying BTEC 1st Diploma in Caring and then went on to study for the BTEC National Diploma in Health. I started my career at the age of 17, I started working as an Out of Hours Medical Receptionist for Northern Doctors Urgent Care, Whilst I was studying at Teesside University doing Adult Nursing, unfortunately, after 2 years due to ill health, I could not finish my Nursing degree. However, I was awarded with a Higher Education Certificate in Health and Social Care. I then started working for Carewatch as a Carer home care. It was from a very young age that I knew whatever path I chose it would be Care, I always knew that helping others gave me great satisfaction.
I worked at Carewatch for one year. After Carewatch I got the post of Senior Carer at Lindisfarne Care Home, I worked at Lindisfarne for 8 years, I felt I learnt a lot whilst working at Lindisfarne and knew that I had found a job that I love and enjoy, I was always wanting to learn more and climb the ladder, I then went on to study the Level 5 Leadership and Management in Adult Care Diploma and whilst doing so I was offered the Deputy Managers Position at Lindisfarne, I worked as Deputy Manager and Acting Manager June 2021 to February 2022 this was a great achievement for me, I felt all my hard work was finally paying off.
I love working in care and making a difference. In February 2022 I decided to seek other employment and went on to work as a Senior Support Worker with Voyage Care in Hartlepool, I thoroughly enjoyed my role but always felt something was missing. I then applied for the role of Deputy Manager at Merlin Manor Care Centre to which I was successful, I am extremely excited to be working for such an amazing company that strives to provide person-centred care but also supports its staff.
I am looking forward to progressing my career within Prestige and Merlin Manor and feel that I am learning lots of new information, I am extremely grateful that I can make a difference in someone’s life, I believe this is so important and so valuable. I work in care because I care, every day is different, and every day is rewarding.
Carole GibsonJob Title Care Home Manager
I have worked in the care sector for over 35 years and started my path to care as a housekeeper and then felt that I would make a caring care...
I have worked in the care sector for over 35 years and started my path to care as a housekeeper and then felt that I would make a caring care assistant as I enjoyed the interaction I got when I was a housekeeper and always wanted to do more for the residents so that started my journey to care.
I always said that by the time I was 40 years, I would like to be a manager as I was a single parent I could not commit to the job role of a manager until my youngest son left school, and lucky enough I was already a Deputy in a care home in Easington Colliery for 5 years, my son then left school and I then became the manager of Ashwood Park.
I have managed care homes for 25 years now. These have been Nursing homes, Residential homes with Dementia.
Each home has been different but very rewarding and at times challenging.
I have my NVQ level 2,3,4 in care.
RMA
D32/D33 Care assessor.
I feel that I am a professional care home manager with over 25 years of experience in the role of a care home manager and dedicated to continually improving the service provided to the care home that I manage.
I aim to provide and improve care for our residents and facilitate an ideal environment for staff, friends and family too.
I believe in mentoring with purpose and understand that strong working relationships create great teams and produce exceptional results.
I feel my greatest strengths are firstly my strong commitment to providing professional service, and outstanding care.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Merlin Manor Care Centre to verify any information. View our terms and conditions. Merlin Manor Care Centre has an Enhanced Service -what an Enhanced Service includes.
