Submit a Review for Mousehold View Care Home - Avery Collection
28 Mousehold Lane, Norwich, NR7 8HE
View Full Details of Mousehold View Care Home - Avery CollectionLatest Reviews for Mousehold View Care Home - Avery Collection
22 December 2025
Seem to be professionally run. Staff always friendly and helpful. Residents seem to be well cared for.
09 December 2025
After my grandads recent illness and respite stay at Mousehold View was clearly well needed. Tony is in great spirits and made new friends. Its good to see my grandad back to himself and socialising. All the staff have been lovely, nothing is ever a problem. Management are lovely kind and caring.
24 November 2025
I am very pleased with the care my sister has received. Her room is always kept clean and tidy, and the carers look after her in a kind and caring way. The activities etc, provided by the home are something for the residents to all enjoy. The dining room and food are more like a 5-star hotel, which she enjoys, plus, if they cannot manage to cut their food, there is always help at hand.
27 August 2025
I have been a resident here since March 2025. I have been made to feel very welcome and comfortable during this time. I have nothing but praise for my care and comfort during this time.
26 August 2025
The management, reception team, all seniors, carers, housekeeping team, wellbeing team and kitchen staff have all been fantastic. Nothing is too much trouble, they are so friendly and helpful. The care home is lovely, it is always clean and smells clean (the best care home I have been in - no smell of urine). We can't thank every one enough for looking after Mum so well.
08 May 2025
Helpful and friendly staff. I would come back here again.
30 April 2025
Experience of Mousehold View - Reception & helpfulness of staff. Quality of bath premises and service. Atmosphere warm and friendly. The premises very clean and well kept.
10 April 2025
I came in to view Mouseholf view care home for their coffee morning. What a wonderful experience. Staff are very helpful and welcoming. The home is very clean and well maintained and all of the residents looked happy. Activity member of staff was very helpful and showed what they can do there. Overall a very lovely visit thank you.
17 December 2024
My aunt has been in your home for 3 months now. The care she has received has been excellent by all members of staff, from the housekeeping to the management. Nothing is too much trouble and there is always someone to talk to if need be. The cleanliness, entertainment, food, laundry etc is comparable with a 5 star hotel. Relatives are made to feel so welcome. We could not have picked a better place for my aunt to live.
17 December 2024
Very welcoming and attentive staff. Visiting is never a problem and residents and visitors are encouraged to stay and participate in any activities or juts to have a coffee and cake. Any questions or concerns are dealt with efficiently and professionally by both the management and care staff. My aunt tells me she is very impressed by the standard of care and inclusion in activities she receives.
18 October 2024
I cannot praise the team at Mousehold View enough, they have all turned what could have been a very distressing time for myself and my father into an easy smooth transition into residential care for him. From the moment I telephoned enquiring about short-notice respite care due to my own health issue every member of staff from the manager, the Reception team, carers, housekeeping and every other member of staff I've encountered on my visits have been welcoming, approachable and genuinely friendly. Dad's dementia had left him isolated due to not being able to engage with people easily, now he can have meals in a friendly social environment, and we can enjoy coffee and cake in a cafe setting without Dad experiencing anxiety by being in a busy public setting, his room is his safe place but he knows he can just open the door and he's not alone, someone will be around outside to greet him with a friendly hello or ask if he's ok. I can leave after a visit knowing Dad's in safe caring hands. Thank you
14 October 2024
Good care and support for my elderly father.
11 October 2024
Lovely staff, always accommodating and welcoming to approach. My brother and I feel Mum is looked after really well and I can't fault the home, management or staff. We know if we have any concerns we can speak to any members of staff, they will always take concerns on board and reassure us.
02 October 2024
The home is absolutely fabulous but it needs more staff. Dad was on the top floor but it felt as though he was out of sight, out of mind. His seat in his shower was broken and the bath on his floor was out of service most of his stay. Also the car park is very small but staff use it so there are not enough spaces. The staff are wonderful but the top floor is lonely for residents and staff.
09 September 2024
Unfortunately, the service has slipped recently since the change of management. Seven staff were laid off for no apparent reason, and some of those were excellent. There used to be a very warm welcome, but now it does not feel as welcoming at all. The activities seem to have also reduced in number.
25 July 2024
The staff at Mousehold View were absolutely tireless in ensuring my dad enjoyed a comfortable, happy respite and recovery period with them after being very ill in hospital. Their sincerity, attention to detail and genuine warmth were so evident and we found that in every staff member we met. We were made to feel as welcome as my dad on our visits enjoying coffee, cake and chats with him and the staff in that gorgeous environment. Under their care, Dad made an excellent recovery and has been able to adjust to his new home so well. He felt safe, respected, cared for and understood. We have experienced many care homes over our 15 years of looking after older family members and Mousehold View is in a league of its own. Yes, the building and decor are stunning but the standard of care and sincere affection the staff have for their residents is really the beating heart at the centre of it all. An absolute gem!
25 July 2024
My fortnight's stay was to aid my recovery from a major operation and in this it succeeded admirably. The facilities were excellent and there was always a very helpful member of staff available when needed. I would be happy to stay here on a permanent basis if that becomes necessary.
03 July 2024
Mum stayed for respite and was originally booked in for the week but this was extended for another week, as Mum was really happy during her stay and is already asking when is she going back. Knowing that mum was so well cared for, was a huge relief to us also. The whole care team and staff were all so lovely, caring and considerate and made mum and family who visited, very welcome. Tea/coffee was offered and honestly, nothing was too much trouble. Thank you all again, what a wonderful team you are and you should all feel so proud.
24 May 2024
My mum came to Mousehold View for 9 days of respite care whilst we had a holiday. Her care was first class and all the staff went out of their way to make her feel welcome and relaxed. Nothing was too much trouble. Her room was beautiful, spacious and with en-suite facilities. My family visited daily and we were made to feel very welcome too and were offered drinks. They spoke very highly of her care and reported that my mum was having a brilliant time. She was encouraged to interact with the other residents and take part in the various activities and was very happy and relaxed. When we collected her she said she didn't really want to go home so she obviously enjoyed her stay. Thank you so much to all the staff for their wonderful care. It was so good to be able to go away in the knowledge that she was well looked after and happy.
30 April 2024
The staff were all willing to help if required and dealt with any enquiry, which provided a good atmosphere. My stay was short, but I left with many happy memories of Mousehold View Care Home.
Latest Reviews for Mousehold View Care Home - Avery Collection
22 December 2025
Seem to be professionally run. Staff always friendly and helpful. Residents seem to be well cared for.
09 December 2025
After my grandads recent illness and respite stay at Mousehold View was clearly well needed. Tony is in great spirits and made new friends. Its good to see my grandad back to himself and socialising. All the staff have been lovely, nothing is ever a problem. Management are lovely kind and caring.
24 November 2025
I am very pleased with the care my sister has received. Her room is always kept clean and tidy, and the carers look after her in a kind and caring way. The activities etc, provided by the home are something for the residents to all enjoy. The dining room and food are more like a 5-star hotel, which she enjoys, plus, if they cannot manage to cut their food, there is always help at hand.
27 August 2025
I have been a resident here since March 2025. I have been made to feel very welcome and comfortable during this time. I have nothing but praise for my care and comfort during this time.
26 August 2025
The management, reception team, all seniors, carers, housekeeping team, wellbeing team and kitchen staff have all been fantastic. Nothing is too much trouble, they are so friendly and helpful. The care home is lovely, it is always clean and smells clean (the best care home I have been in - no smell of urine). We can't thank every one enough for looking after Mum so well.
08 May 2025
Helpful and friendly staff. I would come back here again.
30 April 2025
Experience of Mousehold View - Reception & helpfulness of staff. Quality of bath premises and service. Atmosphere warm and friendly. The premises very clean and well kept.
10 April 2025
I came in to view Mouseholf view care home for their coffee morning. What a wonderful experience. Staff are very helpful and welcoming. The home is very clean and well maintained and all of the residents looked happy. Activity member of staff was very helpful and showed what they can do there. Overall a very lovely visit thank you.
17 December 2024
My aunt has been in your home for 3 months now. The care she has received has been excellent by all members of staff, from the housekeeping to the management. Nothing is too much trouble and there is always someone to talk to if need be. The cleanliness, entertainment, food, laundry etc is comparable with a 5 star hotel. Relatives are made to feel so welcome. We could not have picked a better place for my aunt to live.
17 December 2024
Very welcoming and attentive staff. Visiting is never a problem and residents and visitors are encouraged to stay and participate in any activities or juts to have a coffee and cake. Any questions or concerns are dealt with efficiently and professionally by both the management and care staff. My aunt tells me she is very impressed by the standard of care and inclusion in activities she receives.
18 October 2024
I cannot praise the team at Mousehold View enough, they have all turned what could have been a very distressing time for myself and my father into an easy smooth transition into residential care for him. From the moment I telephoned enquiring about short-notice respite care due to my own health issue every member of staff from the manager, the Reception team, carers, housekeeping and every other member of staff I've encountered on my visits have been welcoming, approachable and genuinely friendly. Dad's dementia had left him isolated due to not being able to engage with people easily, now he can have meals in a friendly social environment, and we can enjoy coffee and cake in a cafe setting without Dad experiencing anxiety by being in a busy public setting, his room is his safe place but he knows he can just open the door and he's not alone, someone will be around outside to greet him with a friendly hello or ask if he's ok. I can leave after a visit knowing Dad's in safe caring hands. Thank you
14 October 2024
Good care and support for my elderly father.
11 October 2024
Lovely staff, always accommodating and welcoming to approach. My brother and I feel Mum is looked after really well and I can't fault the home, management or staff. We know if we have any concerns we can speak to any members of staff, they will always take concerns on board and reassure us.
02 October 2024
The home is absolutely fabulous but it needs more staff. Dad was on the top floor but it felt as though he was out of sight, out of mind. His seat in his shower was broken and the bath on his floor was out of service most of his stay. Also the car park is very small but staff use it so there are not enough spaces. The staff are wonderful but the top floor is lonely for residents and staff.
09 September 2024
Unfortunately, the service has slipped recently since the change of management. Seven staff were laid off for no apparent reason, and some of those were excellent. There used to be a very warm welcome, but now it does not feel as welcoming at all. The activities seem to have also reduced in number.
25 July 2024
The staff at Mousehold View were absolutely tireless in ensuring my dad enjoyed a comfortable, happy respite and recovery period with them after being very ill in hospital. Their sincerity, attention to detail and genuine warmth were so evident and we found that in every staff member we met. We were made to feel as welcome as my dad on our visits enjoying coffee, cake and chats with him and the staff in that gorgeous environment. Under their care, Dad made an excellent recovery and has been able to adjust to his new home so well. He felt safe, respected, cared for and understood. We have experienced many care homes over our 15 years of looking after older family members and Mousehold View is in a league of its own. Yes, the building and decor are stunning but the standard of care and sincere affection the staff have for their residents is really the beating heart at the centre of it all. An absolute gem!
25 July 2024
My fortnight's stay was to aid my recovery from a major operation and in this it succeeded admirably. The facilities were excellent and there was always a very helpful member of staff available when needed. I would be happy to stay here on a permanent basis if that becomes necessary.
03 July 2024
Mum stayed for respite and was originally booked in for the week but this was extended for another week, as Mum was really happy during her stay and is already asking when is she going back. Knowing that mum was so well cared for, was a huge relief to us also. The whole care team and staff were all so lovely, caring and considerate and made mum and family who visited, very welcome. Tea/coffee was offered and honestly, nothing was too much trouble. Thank you all again, what a wonderful team you are and you should all feel so proud.
24 May 2024
My mum came to Mousehold View for 9 days of respite care whilst we had a holiday. Her care was first class and all the staff went out of their way to make her feel welcome and relaxed. Nothing was too much trouble. Her room was beautiful, spacious and with en-suite facilities. My family visited daily and we were made to feel very welcome too and were offered drinks. They spoke very highly of her care and reported that my mum was having a brilliant time. She was encouraged to interact with the other residents and take part in the various activities and was very happy and relaxed. When we collected her she said she didn't really want to go home so she obviously enjoyed her stay. Thank you so much to all the staff for their wonderful care. It was so good to be able to go away in the knowledge that she was well looked after and happy.
30 April 2024
The staff were all willing to help if required and dealt with any enquiry, which provided a good atmosphere. My stay was short, but I left with many happy memories of Mousehold View Care Home.