Mousehold View Care Home - Avery Collection

Lovely place, and lovely surroundings for mum. Although she is still in a grieving state and generally finding life hard at the moment I do absolutely think she is in the best place she could be. The staff that look after her (memory floor) are always very attentive and good with her.

Stayed here for 2 weeks for respite and found every thing excellent staff were very friendly and professional. The home was very clean and felt more like a Hotel with carers than a care home and went home feeling a lot better than when I arrived.

Mum was here for 3 weeks respite. The weekly cost was very expensive. Unfortunately mums meals which were delivered to her room were not served politely or put down gently on her tray, she found this a bit upsetting on several occasions she found that the toilet was not cleaned after her previous visit & she herself had mentioned this to the carers. A special thanks to alex for his kindness

It is like home from home for my father, who has settled in after an initial difficult transition, thanks to the staff that reassured us as a familly and for him to make him feel welcome and valued. The staff trhoughout his care have been kind, helpful and supportive from the caring staff catering staff and management team. They have all had time to help and disscuss his needs and any concerns we had. All have been patient and tolerant.

My husband was admitted in January 26, very agitated + unwell, to date with the staff he is now very settled. I have to say all staff have been involved to make this possible and also to support myself and concerns - I would recommend this care home.

Seem to be professionally run. Staff always friendly and helpful. Residents seem to be well cared for.

After my grandads recent illness and respite stay at Mousehold View was clearly well needed. Tony is in great spirits and made new friends. Its good to see my grandad back to himself and socialising. All the staff have been lovely, nothing is ever a problem. Management are lovely kind and caring.

I am very pleased with the care my sister has received. Her room is always kept clean and tidy, and the carers look after her in a kind and caring way. The activities etc, provided by the home are something for the residents to all enjoy. The dining room and food are more like a 5-star hotel, which she enjoys, plus, if they cannot manage to cut their food, there is always help at hand.

I have been a resident here since March 2025. I have been made to feel very welcome and comfortable during this time. I have nothing but praise for my care and comfort during this time.

The management, reception team, all seniors, carers, housekeeping team, wellbeing team and kitchen staff have all been fantastic. Nothing is too much trouble, they are so friendly and helpful. The care home is lovely, it is always clean and smells clean (the best care home I have been in - no smell of urine). We can't thank every one enough for looking after Mum so well.

I would come back here again.

The premises very clean and well kept.

Overall a very lovely visit thank you.

My aunt has been in your home for 3 months now. The care she has received has been excellent by all members of staff, from the housekeeping to the management. Nothing is too much trouble and there is always someone to talk to if need be. The cleanliness, entertainment, food, laundry etc is comparable with a 5 star hotel. Relatives are made to feel so welcome. We could not have picked a better place for my aunt to live.

My aunt tells me she is very impressed by the standard of care and inclusion in activities she receives.

I can leave after a visit knowing Dad's in safe caring hands. Thank you

Good care and support for my elderly father.

Lovely staff, always accommodating and welcoming to approach. My brother and I feel Mum is looked after really well and I can't fault the home, management or staff. We know if we have any concerns we can speak to any members of staff, they will always take concerns on board and reassure us.

The home is absolutely fabulous but it needs more staff. Dad was on the top floor but it felt as though he was out of sight, out of mind. His seat in his shower was broken and the bath on his floor was out of service most of his stay. Also the car park is very small but staff use it so there are not enough spaces. The staff are wonderful but the top floor is lonely for residents and staff.

Unfortunately, the service has slipped recently since the change of management. Seven staff were laid off for no apparent reason, and some of those were excellent. There used to be a very warm welcome, but now it does not feel as welcoming at all. The activities seem to have also reduced in number.