Mousehold View Care Home - Avery Collection

Of all the Care Homes I've visited across the UK, Mousehold is by far the best I've seen. Upon visiting, first impressions count and I gauge a Care Home on whether there is a 'smell'. There isn't. In a way, it could be compared to a Boutique Hotel. The staff are very professional, friendly, helpful, and attentive. We chose to pay a bit more for a larger room with doors out on to the patio and garden. This is worth the extra money for the mental wellbeing alone. The home isn't run like a prison, and residents can come and go as they please. There are activities and trips out nearly every day. I only have one negative comment, and that is minor in the whole scheme of things, but for the money we are paying, the standard of food could be improved. Overall, I am very impressed.

We are eternally grateful for staff facilitating immediate re-admission from hospital when it was clear he was approaching the end. An outstanding level of dignity was shown to him in those last few days, and they enabled me to stay by his side 24/7 for a week, ensuring I had food and offering a spare room. I would like to extend particular thanks to Taylor, and to Vicky, whose remarkable compassion made such a difference, including after Grandad had passed. Thank you all!

Lovely place, and lovely surroundings for mum. Although she is still in a grieving state and generally finding life hard at the moment I do absolutely think she is in the best place she could be. The staff that look after her (memory floor) are always very attentive and good with her.

Stayed here for 2 weeks for respite and found every thing excellent staff were very friendly and professional. The home was very clean and felt more like a Hotel with carers than a care home and went home feeling a lot better than when I arrived.

Mum was here for 3 weeks respite. The weekly cost was very expensive. Unfortunately mums meals which were delivered to her room were not served politely or put down gently on her tray, she found this a bit upsetting on several occasions she found that the toilet was not cleaned after her previous visit & she herself had mentioned this to the carers. A special thanks to alex for his kindness

It is like home from home for my father, who has settled in after an initial difficult transition, thanks to the staff that reassured us as a familly and for him to make him feel welcome and valued. The staff trhoughout his care have been kind, helpful and supportive from the caring staff catering staff and management team. They have all had time to help and disscuss his needs and any concerns we had. All have been patient and tolerant.

My husband was admitted in January 26, very agitated + unwell, to date with the staff he is now very settled. I have to say all staff have been involved to make this possible and also to support myself and concerns - I would recommend this care home.

Seem to be professionally run. Staff always friendly and helpful. Residents seem to be well cared for.

After my grandads recent illness and respite stay at Mousehold View was clearly well needed. Tony is in great spirits and made new friends. Its good to see my grandad back to himself and socialising. All the staff have been lovely, nothing is ever a problem. Management are lovely kind and caring.

I am very pleased with the care my sister has received. Her room is always kept clean and tidy, and the carers look after her in a kind and caring way. The activities etc, provided by the home are something for the residents to all enjoy. The dining room and food are more like a 5-star hotel, which she enjoys, plus, if they cannot manage to cut their food, there is always help at hand.

I have been a resident here since March 2025. I have been made to feel very welcome and comfortable during this time. I have nothing but praise for my care and comfort during this time.

The management, reception team, all seniors, carers, housekeeping team, wellbeing team and kitchen staff have all been fantastic. Nothing is too much trouble, they are so friendly and helpful. The care home is lovely, it is always clean and smells clean (the best care home I have been in - no smell of urine). We can't thank every one enough for looking after Mum so well.

I would come back here again.

The premises very clean and well kept.

Overall a very lovely visit thank you.

My aunt has been in your home for 3 months now. The care she has received has been excellent by all members of staff, from the housekeeping to the management. Nothing is too much trouble and there is always someone to talk to if need be. The cleanliness, entertainment, food, laundry etc is comparable with a 5 star hotel. Relatives are made to feel so welcome. We could not have picked a better place for my aunt to live.

My aunt tells me she is very impressed by the standard of care and inclusion in activities she receives.

I can leave after a visit knowing Dad's in safe caring hands. Thank you

Good care and support for my elderly father.

Lovely staff, always accommodating and welcoming to approach. My brother and I feel Mum is looked after really well and I can't fault the home, management or staff. We know if we have any concerns we can speak to any members of staff, they will always take concerns on board and reassure us.