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Mousehold View Care Home - Avery Collection

28 Mousehold Lane, Norwich, Norfolk NR7 8HE
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Can't fault this place at all. It has everything Mum needs.Jenni O(Daughter of Resident/Service User)
Mousehold View Care Home - Avery Collection, Norwich
The care home has not only lived up to but exceeded our expectations.Christopher D(Son of Resident/Service User)
Mousehold View Care Home - Avery Collection, Norwich
Mousehold View Care Home - Avery Collection, Norwich

Mousehold View of Artisan Care is located in Sprowston, Norwich and offers person-centred Residential Care, Dementia Care and Respite stays that can even be booked a year in advance!

The home offers a shared care experience with companion suites, designed for couples, siblings, or friends seeking a caring and supportive environment together.

Mousehold View features 77 spacious bedrooms – each with an en-suite bathroom and are furnished to an incredibly high standard...  

Care Provided by Mousehold View Care Home - Avery Collection

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 77 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,550From £1,600
Residential Dementia CareFrom £1,600From £1,650

Contact Mousehold View Care Home - Avery Collection to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Starr Walker (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (71)
  • Couples/Companion Rooms (3)

Visiting

  • Please feel free to visit Mousehold View at any time - the door is always open! Visitors more than welcome to come along to the life enrichment programme of activities at Mousehold View and join loved ones as they participate too. Please do talk to the Well-being and Activities Coordinator if wishing to join excursions on the home Mini Bus and they will be happy to discuss this further.

Parking

  • Standard and Disabled car parking spaces available at the front of the home.

Mousehold View Care Home - Avery Collection Reviews (45)

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9.6

Mousehold View Care Home - Avery Collection has a Review Score of 9.6 (9.635) out of 10, based on 18 reviews in the last 2 years. Over all time Mousehold View Care Home - Avery Collection has 45 reviews.

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Showing 45 reviews matching selected criteria
Review from J N (Daughter of Resident) published on 14 July 2026 Submitted via Postal Card
Overall Experience

Mum was here for 3 weeks respite. The weekly cost was very expensive. Unfortunately mums meals which were delivered to her room were not served politely or put down gently on her tray, she found this a bit upsetting on several occasions she found that the toilet was not cleaned after her previous visit & she herself had mentioned this to the carers. A special thanks to alex for his kindness

Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection

Thank you for your feedback. We are pleased to hear that Alex's kindness made a positive difference to your mother's stay, and we will pass on your thanks. We are sorry to learn of your concerns regarding meal service and cleanliness, as this is not the standard we aim to provide. Your comments...  

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Review from J R (Son of Resident) published on 30 June 2026 Submitted via Postal Card
Overall Experience

It is like home from home for my father, who has settled in after an initial difficult transition, thanks to the staff that reassured us as a familly and for him to make him feel welcome and valued. The staff trhoughout his care have been kind, helpful and supportive from the caring staff catering staff and management team. They have all had time to help and disscuss his needs and any concerns we had. All have been patient and tolerant.

Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection

Thank you so much for your kind words, I am really glad Dad has settled in well and we as a team have been able to help you as a family feel confident in his placement

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Review from J R (Wife of Resident) published on 30 June 2026 Submitted via Postal Card
Overall Experience

My husband was admitted in January 26, very agitated + unwell, to date with the staff he is now very settled. I have to say all staff have been involved to make this possible and also to support myself and concerns - I would recommend this care home.

Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection

Thank you so much for your kind words, I'm really glad that your Husband has settled in well. I will pass on your kind words to the team.

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Review from A D (Brother of Resident) published on 22 December 2025 Submitted via Postal Card
Overall Experience

Seem to be professionally run. Staff always friendly and helpful. Residents seem to be well cared for.

Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection

Thank you for providing us with a review i am glad you are happy with the service provided.

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Review from S K (Grandson of Resident) published on 9 December 2025 Submitted via Postal Card
Overall Experience

After my grandads recent illness and respite stay at Mousehold View was clearly well needed. Tony is in great spirits and made new friends. Its good to see my grandad back to himself and socialising. All the staff have been lovely, nothing is ever a problem. Management are lovely kind and caring.

Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection

Thank you so much for your kind comments, I'm glad that he enjoyed his stay.

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Review from W C (Sister of Resident) published on 24 November 2025 Submitted via Postal Card
Overall Experience

I am very pleased with the care my sister has received. Her room is always kept clean and tidy, and the carers look after her in a kind and caring way. The activities etc, provided by the home are something for the residents to all enjoy. The dining room and food are more like a 5-star hotel, which she enjoys, plus, if they cannot manage to cut their food, there is always help at hand.

Reply from Starr Walker, Home manager at Mousehold View Care Home - Avery Collection

Thank you so much for your kind words. I am really glad your sister is enjoying her time here. I will pass on your kind words to the team.

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Review from Pearl C (Resident / Service User) published on 27 August 2025 Submitted via Postal Card
Overall Experience

I have been a resident here since March 2025. I have been made to feel very welcome and comfortable during this time. I have nothing but praise for my care and comfort during this time.

Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection

Thank you for your kind words, I am so glad you are enjoying your stay here in there home.

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Review from Alison K (Daughter of Resident) published on 26 August 2025 Submitted via Postal Card
Overall Experience

The management, reception team, all seniors, carers, housekeeping team, wellbeing team and kitchen staff have all been fantastic. Nothing is too much trouble, they are so friendly and helpful. The care home is lovely, it is always clean and smells clean (the best care home I have been in - no smell of urine). We can't thank every one enough for looking after Mum so well.

Reply from Starr Walker, Home manager at Mousehold View Care Home - Avery Collection

Thank you so much for kind words, I will pass your kind words on to the all the team. I am glad your Mum enjoyed her visit to the home.

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Review from R E (Resident / Service User) published on 8 May 2025 Submitted via Postal Card
Overall Experience
Helpful and friendly staff.

I would come back here again.

Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection

Thank you so much for your kind review I am glad you enjoyed your stay and hope we will be able to welcome you to the home again.

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Review from J W (Friend of Resident) published on 30 April 2025 Submitted via Postal Card
Overall Experience
Experience of Mousehold View - Reception & helpfulness of staff. Quality of bath premises and service.
Atmosphere warm and friendly.

The premises very clean and well kept.

Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection

Thank you for your kind words, I will pass on your kind comments to the team I am glad you have found everyone warm and welcoming.

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Review from M W (Friend of Resident) published on 10 April 2025 Submitted via Website
Overall Experience
I came in to view Mouseholf view care home for their coffee morning. What a wonderful experience. Staff are very helpful and welcoming. The home is very clean and well maintained and all of the residents looked happy. Activity member of staff was very helpful and showed what they can do there.

Overall a very lovely visit thank you.

Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection

Thank you for your lovely review, we have coffee mornings the first Tuesday of the month every month. We would love to see you come again.

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Review from J S (Niece of Resident) published on 17 December 2024 Submitted via Postal Card
Overall Experience

My aunt has been in your home for 3 months now. The care she has received has been excellent by all members of staff, from the housekeeping to the management. Nothing is too much trouble and there is always someone to talk to if need be. The cleanliness, entertainment, food, laundry etc is comparable with a 5 star hotel. Relatives are made to feel so welcome. We could not have picked a better place for my aunt to live.

Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection

Thank you so much for your kind words, I will share them with the team. It's so lovely to see so many visitors enjoying the caf. I am glad that you all feel welcome and that your auntie has settled in so well.

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Review from Adrian S (Nephew of Resident) published on 17 December 2024 Submitted via Postal Card
Overall Experience
Very welcoming and attentive staff. Visiting is never a problem and residents and visitors are encouraged to stay and participate in any activities or juts to have a coffee and cake.
Any questions or concerns are dealt with efficiently and professionally by both the management and care staff.

My aunt tells me she is very impressed by the standard of care and inclusion in activities she receives.

Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection

Thank you so much for your kind words, I am really glad that you feel so welcome and that your auntie has settled in so well.

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Review from M M (Daughter of Resident) published on 18 October 2024 Submitted via Website
Overall Experience
I cannot praise the team at Mousehold View enough, they have all turned what could have been a very distressing time for myself and my father into an easy smooth transition into residential care for him.
From the moment I telephoned enquiring about short-notice respite care due to my own health issue every member of staff from the manager, the Reception team, carers, housekeeping and every other member of staff I've encountered on my visits have been welcoming, approachable and genuinely friendly.
Dad's dementia had left him isolated due to not being able to engage with people easily, now he can have meals in a friendly social environment, and we can enjoy coffee and cake in a cafe setting without Dad experiencing anxiety by being in a busy public setting, his room is his safe place but he knows he can just open the door and he's not alone, someone will be around outside to greet him with a friendly hello or ask if he's ok.

I can leave after a visit knowing Dad's in safe caring hands. Thank you

Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection

Thank you so much for your kind words, I am glad that Dad has settled in so well. I will pass on your thanks to all the team here at Mousehold View Dad is a joy to have.

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Review from M R (Son of Resident) published on 14 October 2024 Submitted via Postal Card
Overall Experience

Good care and support for my elderly father.

Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection

Thank you for your kind review, We always welcome any feedback.

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Review from A S (Daughter of Resident) published on 11 October 2024 Submitted via Website
Overall Experience

Lovely staff, always accommodating and welcoming to approach. My brother and I feel Mum is looked after really well and I can't fault the home, management or staff. We know if we have any concerns we can speak to any members of staff, they will always take concerns on board and reassure us.

Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection

Thank you so much for your kind words, I am glad you are happy with the support provided I will pass on your comments to the team.

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Review from D G (Daughter of Resident) published on 2 October 2024 Submitted via Postal Card
Overall Experience

The home is absolutely fabulous but it needs more staff. Dad was on the top floor but it felt as though he was out of sight, out of mind. His seat in his shower was broken and the bath on his floor was out of service most of his stay. Also the car park is very small but staff use it so there are not enough spaces. The staff are wonderful but the top floor is lonely for residents and staff.

Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection

Thank you for taking the time to review the home, we appreciate all the feedback given. I am sorry that Dad felt lonely on his stay upstairs as the top floor has only recently opened there are only a few residents living up there presently however there is always a staff member available. We...  

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Review from S H (Daughter-in-law of Resident) published on 9 September 2024 Submitted via Website
Overall Experience

Unfortunately, the service has slipped recently since the change of management. Seven staff were laid off for no apparent reason, and some of those were excellent. There used to be a very warm welcome, but now it does not feel as welcoming at all. The activities seem to have also reduced in number.

Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection

Thank you for taking the time to provide us with a review, we take all feedback very seriously. Unfortunately, some of the staff have made the personal decision to leave the business however we have now recruited some wonderful and experienced staff into these positions. I do appreciate that it can...  

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Review from Lucy A (Daughter of Resident) published on 25 July 2024 Submitted via Website
Overall Experience
The staff at Mousehold View were absolutely tireless in ensuring my dad enjoyed a comfortable, happy respite and recovery period with them after being very ill in hospital. Their sincerity, attention to detail and genuine warmth were so evident and we found that in every staff member we met. We were made to feel as welcome as my dad on our visits enjoying coffee, cake and chats with him and the staff in that gorgeous environment.
Under their care, Dad made an excellent recovery and has been able to adjust to his new home so well. He felt safe, respected, cared for and understood.

We have experienced many care homes over our 15 years of looking after older family members and Mousehold View is in a league of its own. Yes, the building and decor are stunning but the standard of care and sincere affection the staff have for their residents is really the beating heart at the centre of it all. An absolute gem!

Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection

Wow! Thank you for your glowing review about our home team and the care that we provide. Your feedback really does mean so much to all of us here at Mousehold View. Thank you so much!

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Review from C B (Respite Resident) published on 25 July 2024 Submitted via Website
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My fortnight's stay was to aid my recovery from a major operation and in this it succeeded admirably. The facilities were excellent and there was always a very helpful member of staff available when needed. I would be happy to stay here on a permanent basis if that becomes necessary.

Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection

Thank you so much for your kind words and great feedback about your experience at Mousehold View. It was a real pleasure to have you stay with us and we look forward to welcoming you again soon should you need us!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (7) & Events (0)

News
  • 20 Mar 2025

    Avery Healthcare is proud to announce that Mousehold View Care Home in Norwich has been selected for inclusion in the 2025 edition of Knight Frank’s Luxury Care Home Guide, which...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

Upcoming Events

There are no upcoming events for Mousehold View Care Home - Avery Collection.

Awards / Recognitions (13)

Accreditations

There are no accreditations posted yet for Mousehold View Care Home - Avery Collection.

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Frequently Asked Questions about Mousehold View Care Home - Avery Collection

What types of Care is Mousehold View Care Home - Avery Collection registered for?

Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Mousehold View Care Home - Avery Collection have?

There are 71 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Mousehold View Care Home - Avery Collection?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Mousehold View Care Home - Avery Collection to the centre of Norwich?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mousehold View Care Home - Avery Collection to verify any information. View our terms and conditions. Mousehold View Care Home - Avery Collection has an Enhanced Service -more info.