Mousehold View Care Home - Avery Collection

28 Mousehold Lane, Norwich NR7 8HE
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9.9 39 Reviews
  • Mousehold View Care Home - Avery Collection, Norwich
Mousehold View of Artisan Care is located in Sprowston, Norwich and offers person-centred Residential Care, Dementia Care and Respite stays that can even be booked a year in advance!

The home offers a shared care experience with companion suites, designed for couples, siblings, or friends seeking a caring and supportive environment together.

Mousehold View features 77 spacious bedrooms – each with an en-suite bathroom and are furnished to an incredibly high standard - with specific Residential Care and bespoke Memory Care communities situated throughout the home.

Residents can rest assured that they will have 24/7 access to the support they need – bedrooms are equipped with a resident interaction nurse call and information system. Quality of life, however, is more than just the care residents receive. It is about enjoyment, engagement through tailored well-being programmes and comfort too!

Mousehold View has a dedicated Cinema that is perfect for those with a passion for films, a Café where residents can get to know each other over a cuppa and a slice of cake, and a Barbers/Salon too when a spot of pampering is the order of the day. Residents also have access to a luxurious Therapy Suite especially designed to support holistic programmes and the home's beautiful Terrace and landscaped Gardens.

Norwich City Centre, Mousehold Heath and the famous Norfolk Broads are also just a short distance away from the home. So, with the wonderful blend of history and the natural world right on the doorstep – Mousehold View ensures that residents can always make their own plans and enjoy life just the way they like it!
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 77 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1450 – £1595
  • Self-Funded Residential Dementia Care: £1475 – £1575
  • RESPITE Self-Funded Residential Care: from £1495
  • RESPITE Self-Funded Residential Dementia Care: from £1545

These prices are only a guideline, please contact Mousehold View Care Home - Avery Collection to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Starr Walker (Home Manager)

Local Authority / Social Services

Admission Criteria

  • An individual Pre-Admission care needs assessment is always completed by our Clinical Team prior to any admission to Mousehold View
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (71)
  • Couples/Companion Rooms (3)

Visiting

  • Please feel free to visit Mousehold View at any time - the door is always open!


    Visitors more than welcome to come along to the life enrichment programme of activities at Mousehold View and join loved ones as they participate too.


    Please do talk to the Well-being and Activities Coordinator if wishing to join excursions on the home Mini Bus and they will be happy to discuss this further.

Parking

  • Standard and Disabled car parking spaces available at the front of the home.

Mousehold View Care Home - Avery Collection Reviews (39)

9.9

Mousehold View Care Home - Avery Collection has a Review Score of 9.9 (9.902) out of 10, based on 39 reviews in the last 2 years.
Over all time Mousehold View Care Home - Avery Collection has 39 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Mousehold View Care Home - Avery Collection
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Total of 39, showing 1-20
Review from Pearl C (Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a resident here since March 2025. I have been made to feel very welcome and comfortable during this time. I have nothing but praise for my care and comfort during this time.
Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection

Thank you for your kind words, I am so glad you are enjoying your stay here in there home.

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Review from Alison K (Daughter of Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management, reception team, all seniors, carers, housekeeping team, wellbeing team and kitchen staff have all been fantastic. Nothing is too much trouble, they are so friendly and helpful. The care home is lovely, it is always clean and smells clean (the best care home I have been in - no smell
of urine). We can't thank every one enough for looking after Mum so well.
Reply from Starr Walker, Home manager at Mousehold View Care Home - Avery Collection

Thank you so much for kind words, I will pass your kind words on to the all the team. I am glad your Mum enjoyed her visit to the home.

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Review from R E (Resident) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Helpful and friendly staff.
I would come back here again.
Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection

Thank you so much for your kind review I am glad you enjoyed your stay and hope we will be able to welcome you to the home again.

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Review from J W (Friend of Resident) published on 30 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Experience of Mousehold View - Reception & helpfulness of staff. Quality of bath premises and service.
Atmosphere warm and friendly.
The premises very clean and well kept.
Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection

Thank you for your kind words, I will pass on your kind comments to the team I am glad you have found everyone warm and welcoming.

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Review from M W (Friend of Resident) published on 10 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I came in to view Mouseholf view care home for their coffee morning. What a wonderful experience. Staff are very helpful and welcoming. The home is very clean and well maintained and all of the residents looked happy. Activity member of staff was very helpful and showed what they can do there.
Overall
a very lovely visit thank you.
Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection

Thank you for your lovely review, we have coffee mornings the first Tuesday of the month every month. We would love to see you come again.

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Review from J S (Niece of Resident) published on 17 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been in your home for 3 months now. The care she has received has been excellent by all members of staff, from the housekeeping to the management. Nothing is too much trouble and there is always someone to talk to if need be. The cleanliness, entertainment, food, laundry etc is comparable
with a 5 star hotel. Relatives are made to feel so welcome. We could not have picked a better place for my aunt to live.
Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection

Thank you so much for your kind words, I will share them with the team. It's so lovely to see so many visitors enjoying the caf. I am glad that you all feel welcome and that your auntie has settled in so well.

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Review from Adrian S (Nephew of Resident) published on 17 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming and attentive staff. Visiting is never a problem and residents and visitors are encouraged to stay and participate in any activities or juts to have a coffee and cake.
Any questions or concerns are dealt with efficiently and professionally by both the management and care staff.
My aunt
tells me she is very impressed by the standard of care and inclusion in activities she receives.
Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection

Thank you so much for your kind words, I am really glad that you feel so welcome and that your auntie has settled in so well.

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Review from M M (Daughter of Resident) published on 18 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the team at Mousehold View enough, they have all turned what could have been a very distressing time for myself and my father into an easy smooth transition into residential care for him.
From the moment I telephoned enquiring about short-notice respite care due to my own health issue
every member of staff from the manager, the Reception team, carers, housekeeping and every other member of staff I've encountered on my visits have been welcoming, approachable and genuinely friendly.
Dad's dementia had left him isolated due to not being able to engage with people easily, now he can have meals in a friendly social environment, and we can enjoy coffee and cake in a cafe setting without Dad experiencing anxiety by being in a busy public setting, his room is his safe place but he knows he can just open the door and he's not alone, someone will be around outside to greet him with a friendly hello or ask if he's ok.
I can leave after a visit knowing Dad's in safe caring hands. Thank you
Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection

Thank you so much for your kind words, I am glad that Dad has settled in so well. I will pass on your thanks to all the team here at Mousehold View Dad is a joy to have.

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Review from M R (Son of Resident) published on 14 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good care and support for my elderly father.
Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection

Thank you for your kind review, We always welcome any feedback.

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Review from A S (Daughter of Resident) published on 11 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely staff, always accommodating and welcoming to approach. My brother and I feel Mum is looked after really well and I can't fault the home, management or staff. We know if we have any concerns we can speak to any members of staff, they will always take concerns on board and reassure us.
Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection

Thank you so much for your kind words, I am glad you are happy with the support provided I will pass on your comments to the team.

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Review from D G (Daughter of Resident) published on 2 October 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The home is absolutely fabulous but it needs more staff. Dad was on the top floor but it felt as though he was out of sight, out of mind. His seat in his shower was broken and the bath on his floor was out of service most of his stay. Also the car park is very small but staff use it so there are not
enough spaces. The staff are wonderful but the top floor is lonely for residents and staff.
Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection

Thank you for taking the time to review the home, we appreciate all the feedback given. I am sorry that Dad felt lonely on his stay upstairs as the top floor has only recently opened there are only a few residents living up there presently however there is always a staff member available. We encourage all the residents to use all available facilities in the home as there are activities and more company on the other floors. As the top floor becomes fuller, we expect it will start to feel more lively. I have also confirmed with the maintenance operative on sight that the bath was only out of service for one day and his shower chair was safe to use so I can only apologise if this was not communicated to Dad. Thank you for your kind words about the staff I will certainly pass this on as we do have a wonderful team.

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Review from S H (Daughter-in-law of Resident) published on 9 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Unfortunately, the service has slipped recently since the change of management. Seven staff were laid off for no apparent reason, and some of those were excellent. There used to be a very warm welcome, but now it does not feel as welcoming at all. The activities seem to have also reduced in number.
Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection

Thank you for taking the time to provide us with a review, we take all feedback very seriously. Unfortunately, some of the staff have made the personal decision to leave the business however we have now recruited some wonderful and experienced staff into these positions. I do appreciate that it can be disheartening when staff that you have grown familiar with are no longer at the home. I hope that once you get to know the new staff that you start to feel more welcome again as we strive for a homely welcoming environment. Activity planners are provided to all residents weekly and we aim to provide a varied planner each week we have now recruited a new head of wellbeing and will welcome resident and relative feedback when she starts. If you would like to arrange a meeting to discuss any of this any further please do contact us at the home alternatively you can always ask to speak with me when you are next here.

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Review from Lucy A (Daughter of Resident) published on 25 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Mousehold View were absolutely tireless in ensuring my dad enjoyed a comfortable, happy respite and recovery period with them after being very ill in hospital. Their sincerity, attention to detail and genuine warmth were so evident and we found that in every staff member we met. We were
made to feel as welcome as my dad on our visits enjoying coffee, cake and chats with him and the staff in that gorgeous environment.
Under their care, Dad made an excellent recovery and has been able to adjust to his new home so well. He felt safe, respected, cared for and understood.
We have experienced many care homes over our 15 years of looking after older family members and Mousehold View is in a league of its own. Yes, the building and decor are stunning but the standard of care and sincere affection the staff have for their residents is really the beating heart at the centre of it all. An absolute gem!
Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection

Wow! Thank you for your glowing review about our home team and the care that we provide. Your feedback really does mean so much to all of us here at Mousehold View. Thank you so much!

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Review from C B (Respite Resident) published on 25 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My fortnight's stay was to aid my recovery from a major operation and in this it succeeded admirably. The facilities were excellent and there was always a very helpful member of staff available when needed. I would be happy to stay here on a permanent basis if that becomes necessary.
Reply from Starr Walker, Home Manager at Mousehold View Care Home - Avery Collection

Thank you so much for your kind words and great feedback about your experience at Mousehold View. It was a real pleasure to have you stay with us and we look forward to welcoming you again soon should you need us!

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Review from P A (Daughter of Resident) published on 3 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum stayed for respite and was originally booked in for the week but this was extended for another week, as Mum was really happy during her stay and is already asking when is she going back. Knowing that mum was so well cared for, was a huge relief to us also.
The whole care team and staff were all
so lovely, caring and considerate and made mum and family who visited, very welcome. Tea/coffee was offered and honestly, nothing was too much trouble.
Thank you all again, what a wonderful team you are and you should all feel so proud.
Reply from Claire Barnard, Deputy Manager at Mousehold View Care Home - Avery Collection

Thank you so much for your glowing review about Mousehold View and your kind words about your Mum's experience during her stay. It was an absolute pleasure to have Mum stay with us and we look forward to welcoming her again soon!

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Review from Val W (Daughter of Resident) published on 24 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum came to Mousehold View for 9 days of respite care whilst we had a holiday. Her care was first class and all the staff went out of their way to make her feel welcome and relaxed. Nothing was too much trouble. Her room was beautiful, spacious and with en-suite facilities. My family visited daily
and we were made to feel very welcome too and were offered drinks. They spoke very highly of her care and reported that my mum was having a brilliant time. She was encouraged to interact with the other residents and take part in the various activities and was very happy and relaxed. When we collected her she said she didn't really want to go home so she obviously enjoyed her stay. Thank you so much to all the staff for their wonderful care. It was so good to be able to go away in the knowledge that she was well looked after and happy.
Reply from Claire Barnard, Deputy Manager at Mousehold View Care Home - Avery Collection

Thank you so much for taking the time to leave such amazing feedback about your Mum's experience at Mousehold View. Will be sure to pass on your kind words to the team and we all look forward to Mum and your family at the home again soon!

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Review from Daphne W (Respite Resident) published on 30 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were all willing to help if required and dealt with any enquiry, which provided a good atmosphere. My stay was short, but I left with many happy memories of Mousehold View Care Home.
Reply from Claire Barnard, Deputy Manager at Mousehold View Care Home - Avery Collection

Thank you so much for taking the time to leave such great feedback about your experience staying with us at Mousehold View and our staff too! Will be sure to pass on your kind words to the team and look forward to welcoming you again soon when you would like to come for another respite break!

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Review from Kerry B (Daughter of Resident) published on 30 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother spent 2 weeks at Mousehold View for respite after a fall.
The 2 weeks were perfect for her to rest and recover.
The staff are all kind, welcoming and patient.
She much enjoyed the luxury of being able to use a bath again.
She also was delighted with the massage.
The cafe area is light
and pleasant, with tea, coffee and cake readily available.
On one warmer day, she was able to sit in the garden, which is spacious and quiet. Thank you to the customer service manager and all the team.
Reply from Claire Barnard, Deputy Manager at Mousehold View Care Home - Avery Collection

Thank you so much for your glowing review and kind words about Mousehold View and the care that we provide. I will be sure to pass on your thanks and wishes to our team and we look forward to welcoming you and Mum again at Mousehold View should you need us!

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Review from Barbara P (Respite Resident) published on 4 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I spent 3 weeks in respite care recently when my carer (my daughter) went to Australia on holiday. I was very fortunate as Mousehold View had recently opened in Norwich. I was taken to see the accommodation and was very impressed and decided it was where I would like to be looked after. I now know that
I made a very good choice. The house was beautifully and tastefully furnished, the bathrooms were all I could ever ask for. In addition to en suite there were separate showers/bathrooms for people with ’special needs’ or who needed help with bathing.
Day-to-day living there was a joy. The staff were, without exception, caring, cheerful and helpful. If I rang my bell anytime, day or night, a member of staff would come to see what I needed, even a cup of tea and biscuits at 3 am.
Mousehold will be first on my list if I need respite care again.
Reply from Nigel Reeve, Home Manager at Mousehold View Care Home - Avery Collection

Thank you so much for taking the time to leave such an amazing review about your experience at Mousehold View and the care that we provide. I will be sure to share your lovely feedback with our home team and we look forward to welcoming you again soon for your next stay!

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Review from C P (Son of Resident) published on 4 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This was my Mother’s first time in respite care and the whole family including Mum approached the stay with trepidation. By the time Mum left 3 weeks later the best reference possible was that she looked forward to another visit. Even my wife and I thought about checking in! The food was the only slightly
disappointing aspect but we hear the chef has ‘moved on’, which shows the management is on top of everything and doesn’t hesitate to improve things when needed. I don’t hesitate to recommend Mousehold and other neighbours from Mum’s village have also become guests.
Reply from Nigel Reeve, Home Manager at Mousehold View Care Home - Avery Collection

Thank you for taking the time to share your invaluable feedback with us about your Mother's stay at Mousehold View. It was an absolute pleasure to have her stay with us and I and all of the team look forward to welcoming you all again at Mousehold View in the future too!

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Current Review Score: 9.9 (9.902)

Overview of Review Score

The Review Score of 9.9 (9.902) out of 10 for Mousehold View Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.902 for Mousehold View Care Home - Avery Collection is calculated as follows: ( (425 Excellents x 5) + (24 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 459 Ratings = 4.902
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mousehold View Care Home - Avery Collection is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 38 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (0)

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Frequently Asked Questions about Mousehold View Care Home - Avery Collection

What types of Care is Mousehold View Care Home - Avery Collection registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Mousehold View Care Home - Avery Collection have?

There are 71 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Mousehold View Care Home - Avery Collection?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Mousehold View Care Home - Avery Collection to the centre of Norwich?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mousehold View Care Home - Avery Collection to verify any information. View our terms and conditions. Mousehold View Care Home - Avery Collection has an Enhanced Service - more info.