Mousehold View Care Home - Avery Collection

The home is absolutely fabulous but it needs more staff. Dad was on the top floor but it felt as though he was out of sight, out of mind. His seat in his shower was broken and the bath on his floor was out of service most of his stay. Also the car park is very small but staff use it so there are not enough spaces. The staff are wonderful but the top floor is lonely for residents and staff.

Unfortunately, the service has slipped recently since the change of management. Seven staff were laid off for no apparent reason, and some of those were excellent. There used to be a very warm welcome, but now it does not feel as welcoming at all. The activities seem to have also reduced in number.

We have experienced many care homes over our 15 years of looking after older family members and Mousehold View is in a league of its own. Yes, the building and decor are stunning but the standard of care and sincere affection the staff have for their residents is really the beating heart at the centre of it all. An absolute gem!

My fortnight's stay was to aid my recovery from a major operation and in this it succeeded admirably. The facilities were excellent and there was always a very helpful member of staff available when needed. I would be happy to stay here on a permanent basis if that becomes necessary.

Thank you all again, what a wonderful team you are and you should all feel so proud.

My mum came to Mousehold View for 9 days of respite care whilst we had a holiday. Her care was first class and all the staff went out of their way to make her feel welcome and relaxed. Nothing was too much trouble. Her room was beautiful, spacious and with en-suite facilities. My family visited daily and we were made to feel very welcome too and were offered drinks. They spoke very highly of her care and reported that my mum was having a brilliant time. She was encouraged to interact with the other residents and take part in the various activities and was very happy and relaxed. When we collected her she said she didn't really want to go home so she obviously enjoyed her stay. Thank you so much to all the staff for their wonderful care. It was so good to be able to go away in the knowledge that she was well looked after and happy.

The staff were all willing to help if required and dealt with any enquiry, which provided a good atmosphere. My stay was short, but I left with many happy memories of Mousehold View Care Home.

On one warmer day, she was able to sit in the garden, which is spacious and quiet. Thank you to the customer service manager and all the team.

Mousehold will be first on my list if I need respite care again.

This was my Mother’s first time in respite care and the whole family including Mum approached the stay with trepidation. By the time Mum left 3 weeks later the best reference possible was that she looked forward to another visit. Even my wife and I thought about checking in! The food was the only slightly disappointing aspect but we hear the chef has ‘moved on’, which shows the management is on top of everything and doesn’t hesitate to improve things when needed. I don’t hesitate to recommend Mousehold and other neighbours from Mum’s village have also become guests.

At very short notice the staff were able to get all paperwork completed for my mother to have a respite stay while I went on holiday. All the staff were so caring to myself and my mother, which gave me confidence that she would be in safe, loving and caring hands while I was away. She loved the room she had, joined in many group activities even visited the in-house hairdresser and the refreshments she shared with her visitors all contributed to an enjoyable stay. The food was enjoyed greatly by my mother at every meal and often had seconds. I will be recommending Mousehold View Care Home to others.

It gives me very great pleasure to write a review of Mousehold View Care Home. My wife spent two weeks in respite care in the home after a period in hospital and the effect on her confidence and psychological well-being was truly profound. She came home extremely well-motivated and able to cope with everyday life with increased enthusiasm. From every aspect this care home is of the highest calibre. All facilities are of impressive standards in design and hygiene and create a very attractive, caring atmosphere. The organisational side is reassuringly efficient: each member of the administrative staff is instantly communicable, friendly and knowledgeable. The personal care staff were equally of a very high standard: they were all warm and friendly, extremely competent and of good humour. Their relationships with residents created a really pleasant atmosphere and the activities arranged for residents were varied and stimulating. I am extremely grateful.

It's truly clear that Mousehold View has a dedicated and caring team, and we're incredibly grateful for the excellent care they provided Dad. Thank you all again.

Without exception every single member of the team that I have met at Mousehold View is delightful and has helped the family deal with what was a distressing and difficult time in Mum’s life. The quality of care is wonderful, as are the surroundings. The thought that has gone into providing a caring atmosphere is notable and nothing is too much trouble. Thank you Mousehold View team for taking such good care of Mum in this next step of her journey in life.

My father moved into Mousehold View on the 23rd of December 2023 following a brief stay in hospital. I cannot thank the friendly, efficient, professional team at Mousehold enough. From the organising of Dad's move from hospital to the continued care and organising of his day-to-day care since then. The home is excellent, beautiful rooms, the food is amazing, dad loves meal times. He has a beautiful room with a view of the road where he likes to sit and watch people go by. My mother spent respite here too which was superb. Our family cannot thank the staff enough.

Thank you everyone at this beautiful care home.

After a short spell in hospital, it was decided by the family that Mum could no longer cope with looking after Dad who has dementia, so as a family, we started looking at care homes. Dad had always been adamant that he wouldn't go into a home, but he's been at Mousehold View for a few weeks now, and he is loving it there. He's more alert and 'with it' and gets involved with activities, and now calls it his home. The quality of the rooms and facilities are fantastic, bright, clean and spacious, it's a new build, designed for purpose, and it shows. The staff are a delight, they cannot do enough for the residents and us visitors, they really seem to enjoy their jobs and working there, and nothing seems to be too much effort, which reflects in the contentment of the residents, and for our family, it's a huge relief that dad is happy and well cared for. Mum has just been in for a week's respite care also and thoroughly enjoyed being looked after for a change. Thank you all.

Could not be happier, thanks to all.

Thank you for all your help and support, our mum truly enjoyed her stay and the homemade cakes!

My mum stayed at Mousehold View for 2 weeks and enjoyed her stay. I was really impressed with everything about it. I couldn’t find any fault with anything, it’s like a 5-star hotel, an amazing place, and now my mum is back home she says it’s the place she would live full time when needs to be, thank for everything.