Mousehold View Care Home - Avery Collection

28 Mousehold Lane, Norwich NR7 8HE
Review Us
9.9 42 Reviews
  • Mousehold View Care Home - Avery Collection, Norwich
Mousehold View of Artisan Care is located in Sprowston, Norwich and offers person-centred Residential Care, Dementia Care and Respite stays that can even be booked a year in advance!

The home offers a shared care experience with companion suites, designed for couples, siblings, or friends seeking a caring and supportive environment together.

Mousehold View features 77 spacious bedrooms – each with an en-suite bathroom and are furnished to an incredibly high standard - with specific Residential Care and bespoke Memory Care communities situated throughout the home.

Residents can rest assured that they will have 24/7 access to the support they need – bedrooms are equipped with a resident interaction nurse call and information system. Quality of life, however, is more than just the care residents receive. It is about enjoyment, engagement through tailored well-being programmes and comfort too!

Mousehold View has a dedicated Cinema that is perfect for those with a passion for films, a Café where residents can get to know each other over a cuppa and a slice of cake, and a Barbers/Salon too when a spot of pampering is the order of the day. Residents also have access to a luxurious Therapy Suite especially designed to support holistic programmes and the home's beautiful Terrace and landscaped Gardens.

Norwich City Centre, Mousehold Heath and the famous Norfolk Broads are also just a short distance away from the home. So, with the wonderful blend of history and the natural world right on the doorstep – Mousehold View ensures that residents can always make their own plans and enjoy life just the way they like it!
Show Mousehold View Care Home - Avery Collection on the Map

Care Provided by Mousehold View Care Home - Avery Collection

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 77 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1450 – £1595
  • Self-Funded Residential Dementia Care: £1475 – £1575
  • RESPITE Self-Funded Residential Care: from £1495
  • RESPITE Self-Funded Residential Dementia Care: from £1545

These prices are only a guideline, please contact Mousehold View Care Home - Avery Collection to find out the exact price for your requirements.

Contact Mousehold View Care Home - Avery Collection to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Mousehold View Care Home - Avery Collection to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Starr Walker (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (71)
  • Couples/Companion Rooms (3)

Visiting

  • Please feel free to visit Mousehold View at any time - the door is always open!


    Visitors more than welcome to come along to the life enrichment programme of activities at Mousehold View and join loved ones as they participate too.


    Please do talk to the Well-being and Activities Coordinator if wishing to join excursions on the home Mini Bus and they will be happy to discuss this further.

Parking

  • Standard and Disabled car parking spaces available at the front of the home.

Mousehold View Care Home - Avery Collection Reviews (42)

9.9

Mousehold View Care Home - Avery Collection has a Review Score of 9.9 (9.881) out of 10, based on 32 reviews in the last 2 years.
Over all time Mousehold View Care Home - Avery Collection has 42 reviews.

Overall Experience
  • 39
  • 2
  • 1
  • 0
  • 0
Date Published
  • 42
  • 5
  • 8
  • 32
  • 10
Reviewer Connection to Mousehold View Care Home - Avery Collection
  • 15
  • 6
  • 5
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 42, showing 41-42
Review from Jean C (Wife of Resident) published on 13 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband spent seven days in the home and I have to say he was very well looked after by all the staff who were lovely. The manager and his team made him feel very welcome and he enjoyed the food while he was there. He enjoyed the arts and crafts and brought a picture home he had painted of a butterfly.
Would definitely recommend and would take him there again for respite care.
Reply from Nigel Reeve, Home Manager at Mousehold View Care Home - Avery CollectionThank you so much for your amazing feedback about the care that your husband received during his stay with us at Mousehold View. I will be sure to pass on your kind words to our team and am so pleased to hear that he enjoyed our home food and life enrichment activities too! We all look forward to welcoming you at Mousehold View soon and thank you, once again, for your great review!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Valerie B (Respite Resident) published on 2 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has just stayed at Mousehold View Care Home - Avery Collection
for nine days respite. He had an amazing time and was happy and healthy when I collected him. He took part in many varied activities and enjoyed them all. The home is beautiful and the manager and staff professional whilst also
being welcoming and friendly. Would highly recommend.
Reply from Dan Amis, Customer Service Manager at Mousehold View Care Home - Avery CollectionThank you so much for your amazing review about our home team and your husband's respite stay. It was an absolute pleasure to have him stay with us and to hear that you were happy with the care that he received too. Thank you again for coming along to our casino night too and we all look forward to welcoming you both again soon at Mousehold View!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for Mousehold View Care Home - Avery Collection is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.881 for Mousehold View Care Home - Avery Collection is calculated as follows: ( (343 Excellents x 5) + (24 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 377 Ratings = 4.881
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mousehold View Care Home - Avery Collection is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 77 registered maximum number of service users is 15.4, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (12)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mousehold View Care Home - Avery Collection to verify any information. View our terms and conditions. Mousehold View Care Home - Avery Collection has an Enhanced Service - more info.