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Mousehold View Care Home - Avery Collection

28 Mousehold Lane, Norwich, Norfolk NR7 8HE
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Can't fault this place at all. It has everything Mum needs.Jenni O(Daughter of Resident/Service User)
Mousehold View Care Home - Avery Collection, Norwich
The care home has not only lived up to but exceeded our expectations.Christopher D(Son of Resident/Service User)
Mousehold View Care Home - Avery Collection, Norwich
Mousehold View Care Home - Avery Collection, Norwich

Mousehold View of Artisan Care is located in Sprowston, Norwich and offers person-centred Residential Care, Dementia Care and Respite stays that can even be booked a year in advance!

The home offers a shared care experience with companion suites, designed for couples, siblings, or friends seeking a caring and supportive environment together.

Mousehold View features 77 spacious bedrooms – each with an en-suite bathroom and are furnished to an incredibly high standard...  

Care Provided by Mousehold View Care Home - Avery Collection

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 77 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,550From £1,600
Residential Dementia CareFrom £1,600From £1,650

Contact Mousehold View Care Home - Avery Collection to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Starr Walker (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (71)
  • Couples/Companion Rooms (3)

Visiting

  • Please feel free to visit Mousehold View at any time - the door is always open! Visitors more than welcome to come along to the life enrichment programme of activities at Mousehold View and join loved ones as they participate too. Please do talk to the Well-being and Activities Coordinator if wishing to join excursions on the home Mini Bus and they will be happy to discuss this further.

Parking

  • Standard and Disabled car parking spaces available at the front of the home.

Mousehold View Care Home - Avery Collection Reviews (45)

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9.6

Mousehold View Care Home - Avery Collection has a Review Score of 9.6 (9.635) out of 10, based on 18 reviews in the last 2 years. Over all time Mousehold View Care Home - Avery Collection has 45 reviews.

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Showing 45 reviews matching selected criteria
Review from Jenni O (Daughter of Resident) published on 22 November 2023 Submitted via Website
Overall Experience

Mousehold View is a beautiful, welcoming place, tastefully furnished with so many facilities. Mum is really comfy in her room. She has been reassured by the lovely, professional, understanding staff when she feels nervous. Mum is slowly coming out of her shell and has been encouraged to participate in all the activities. She has started to eat again, even putting on weight. Rob the chef cooks really tasty, nourishing meals and serves them in a lovely restaurant. Family with small grandsons love the visits to the craft room. Can't fault this place at all. It has everything Mum needs.

Reply from Nigel Reeve, Home Manager at Mousehold View Care Home - Avery Collection

Thank you so much for your amazing feedback and great review about our beautiful home and our facilities at Mousehold View. Feedback such as this means the absolute world to all of our staff and it is delightful to see how much Mum is settling, engaging with other residents, enjoying our home menus...  

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Review from Pat C (Sister-in-law of Resident) published on 20 November 2023 Submitted via Website
Overall Experience
We have just returned from a week of well-needed rest, while we have been away we have entrusted the health and welfare of my brother-in-law to Mousehold View Care Home.
Having spoken to my brother-in-law each day, we knew he was happy and when we picked him up he said he could not have been looked after any better, in fact, that the staff had looked after him like a brother, high praise indeed.
The home is just that, lovely furnishings set in small room settings that resemble a home. Everything has been thought of for the convenience of the residents, there is an activity coordinator and a dedicated room for the activities. A wonderful cinema room. The dining room would put many hotel dining rooms to shame.
The staff are welcoming and very friendly but very professional when dealing with any of the residents or their relatives.

When we need another break, the Mousehold View will be the first place we will approach for the care of our brother-in-law. An extremely well-run home.

Reply from Nigel Reeve, Home Manager at Mousehold View Care Home - Avery Collection

Wow! Thank you so, so much for your outstanding review about our home and your brother-in-law's experience during his stay with us. Your kind words about our team and the care that we provide really do mean the world to us all. Delighted to hear that he will come for another respite break and we look forward to welcoming you all again at Mousehold View very soon!

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Review from P B (Respite Resident) published on 20 November 2023 Submitted via Website
Overall Experience
Excellent service. Delicious meals. Very helpful and friendly staff. I was very comfortable throughout my stay.
I would always be happy to stay there again should the occasion arise.
My husband also joined me on my second week. He also was made to feel very welcome and comfortable and his restful stay.

We were able, on a nice day, to sit in the very pleasant garden.

Reply from Nigel Reeve, Home Manager at Mousehold View Care Home - Avery Collection

Thank you so much for your kind words and lovely feedback about our home, our staff, meals, home gardens and the service that you received during your stay with us. I will be sure to share your review with our team and we look forward to welcoming you and your husband at Mousehold View again soon!

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Review from Jean C (Wife of Resident) published on 13 November 2023 Submitted via Website
Overall Experience

My husband spent seven days in the home and I have to say he was very well looked after by all the staff who were lovely. The manager and his team made him feel very welcome and he enjoyed the food while he was there. He enjoyed the arts and crafts and brought a picture home he had painted of a butterfly. Would definitely recommend and would take him there again for respite care.

Reply from Nigel Reeve, Home Manager at Mousehold View Care Home - Avery Collection

Thank you so much for your amazing feedback about the care that your husband received during his stay with us at Mousehold View. I will be sure to pass on your kind words to our team and am so pleased to hear that he enjoyed our home food and life enrichment activities too! We all look forward to welcoming you at Mousehold View soon and thank you, once again, for your great review!

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Review from Valerie B (Respite Resident) published on 2 November 2023 Submitted via Website
Overall Experience
My husband has just stayed at Mousehold View Care Home - Avery Collection

for nine days respite. He had an amazing time and was happy and healthy when I collected him. He took part in many varied activities and enjoyed them all. The home is beautiful and the manager and staff professional whilst also being welcoming and friendly. Would highly recommend.

Reply from Dan Amis, Customer Service Manager at Mousehold View Care Home - Avery Collection

Thank you so much for your amazing review about our home team and your husband's respite stay. It was an absolute pleasure to have him stay with us and to hear that you were happy with the care that he received too. Thank you again for coming along to our casino night too and we all look forward to welcoming you both again soon at Mousehold View!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (7) & Events (0)

News
  • 20 Mar 2025

    Avery Healthcare is proud to announce that Mousehold View Care Home in Norwich has been selected for inclusion in the 2025 edition of Knight Frank’s Luxury Care Home Guide, which...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

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Awards / Recognitions (13)

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