Submit a Review for Windmill Lodge
Wilding's Lane, Lytham St Annes, FY8 3RJ
View full details of Windmill LodgeLatest Reviews for Windmill Lodge
16 January 2026
I find all the staff very kind and helpful. The entertainment is excellent and very good for the residents, it cheers them up and makes them feel happy. My husband is very happy even though he mentions coming home, he calls it a hotel. My only complaint is he is putting on too much weight.
16 January 2026
An excellent Christmas Party that Pat was clearly enjoying. The staff put a 100% effort, particularly to include the residents. A very happy occasion for all involved. Pat is very settled at Windmill Lodge and I am happy and content with the high level of care given to her. All the staff are
obviously committed to giving the residents as good as quality of life as possible.
16 January 2026
First class all round.
13 January 2026
My wife was the first 'service user' in 'TIDES' in June 2023. Since starting from scratch I have seen a steady improvement to today's very high standards in all areas. The current management team are very proactive in seeking out and fixing perceived areas of weakness. The care and nursing staff are
compassionate, caring and professional. I wouldn't want my wife to be anywhere else!
09 January 2026
Always a welcoming and clean environment. My aunt is happy here.
09 December 2025
My dad is very settled and happy at Windmill Lodge. He really likes his room and location of his room. He resides on the Wave Community. He loves the choice of food and treats such as cake and biscuits and puddings. The staff are fantastic, caring, kind, supportive and patient. If you have any
requests or issues and you speak to the staff they sort out ASAP. Assistant Manger Louise is so easy to approach and deals with any concerns you have. Seen lots of home one of the best. Very clean, great activities and day center.
29 September 2025
To the Management
I was very disappointed when you asked me to your office on 17th September 2025 when you realised I was immediately taking my wife away from Windmill Lodge. The first thing you said 'did I realise I had to pay a month's notice' rather than enquiring why. That sums up in my mind
exactly what Windmill Lodge's priority is, it is there for profit not for the benefit of the residents or their families. To emphasise this Windmill Lodge kept running out of pads therefore I had to privately purchase a stock of pull ups to preserve my wife's dignity and keep her clear of sores. Most days my wife's pull ups were taken by your staff for use on other residents because you had no stock. The Windmill Lodge building is fine but the management and service leaves a lot to be desired due, in my opinion, to overtight financial constraints imposed by the owners.
19 August 2025
My Mum couldn't have spent her final days in the most amazing place with the love and care from all staff. They are amazing people whom clearly are committed to make Windmill Lodge a 5 star care home and clearly deserve the 5 star rating. From the management team to the nursing staff nothing was
ever a problem that they couldn't sort out. Bright has been amazing whom nursed Mum mainly and always had time to chat and discuss her medical issues. The Deputy manager has been a rock to me and with her experience of nursing terminally ill people in her past roles to now in a management role she is a definite asset to the future and Windmill Lodge.
03 March 2025
Windmill Lodge Residential. This is run as a business to make profit, that is the bottom line. The management is uncaring and unprofessional. When you see behind the facade, it's a different story. The only positive we can mention are the carers who are employed. Would not recommend this place. The
Nolan Day Centre. Wonderful place, fantastic staff, would highly recommend.
09 January 2025
Overall, very good.
06 January 2025
Facilities very good.
Staff very friendly and helpful.
06 January 2025
After a very difficult 9 months at the start of 2024 with a lot of staff turnover and poor communication the lodge manager and the team are making great improvements and Mum is much more involved in activities which is so important for her. Please keep up all the good work.
06 January 2025
Nice and friendly staff.
Lovely room.
06 January 2025
When the resident arrived from hospital he was unable to communicate and feel himself and I was preparing for the worst. After a short time is able to speak again, eat independently and has a renewed vigour. This has been the result lf the dedication and professionalism of the staff, their excellent
care and dedication. I cannot thank them enough for their hard work.
02 December 2024
This day, at lunchtime, has been one of the best experiences I've had with my brother since Windmill Lodge opened last year. Residents were in the lounge having lunch and enjoying the social aspect of eating with other people. The chef's assistant helped to serve lunch which was good because it
relieved the care staff whilst they helped some residents. This needs to happen more often as it makes the place feel more like home for them all.
02 December 2024
Happy with most things.
05 November 2024
My mother was resident here until we lost her in September, had vascular dementia and was very frail. This nursing home "lost" a high value eternity ring and I was given assurances back in August that they were "looking into it" and that I would receive a response as a priority. 54 days later and I
nor Social Services have received any form of a response. They are in breach of Section 47 of the 2014 Care Act. My mum has now died and I have to explain to my daughter why an item of great personal sentimental value to her and my mother, cited as being bequeathed to her in my mother's will is missing. We have supplied them with photographs, a full insurance valuation and still no response. I am personally shocked by Athena's management's kick the can down the road approach to this matter. The management team seem unwilling to or unable to deal with a basic insurance claim. Probably best avoided if your elderly relatives have any high value personal effects. Or just avoid altogether.
27 September 2024
Went for a two-week respite. Left 4 days early. Awful, understaffed, food disgusting and cold. Please do not send your loved ones here, they leave them doing nothing but cry and try to break out. The older people were begging me to call their families - no games or entertainment.
09 August 2024
I like the place and has been good for my mother. Carers are good and caring. Nursing care could be improved. The place is very clean. This place is one of the better ones. Could do with more staff sometimes. Management was an issue changing all the time. Nursing is a bit slack at times.
09 August 2024
My husband has been coming to the home since its opening and we can't say how very pleased we are enough. Excellent care in wonderful and safe surroundings and good lunches too. Excellent, very many thanks, you are a life saver for us both.
Latest Reviews for Windmill Lodge
16 January 2026
I find all the staff very kind and helpful. The entertainment is excellent and very good for the residents, it cheers them up and makes them feel happy. My husband is very happy even though he mentions coming home, he calls it a hotel. My only complaint is he is putting on too much weight.
16 January 2026
An excellent Christmas Party that Pat was clearly enjoying. The staff put a 100% effort, particularly to include the residents. A very happy occasion for all involved. Pat is very settled at Windmill Lodge and I am happy and content with the high level of care given to her. All the staff are
obviously committed to giving the residents as good as quality of life as possible.
16 January 2026
First class all round.
13 January 2026
My wife was the first 'service user' in 'TIDES' in June 2023. Since starting from scratch I have seen a steady improvement to today's very high standards in all areas. The current management team are very proactive in seeking out and fixing perceived areas of weakness. The care and nursing staff are
compassionate, caring and professional. I wouldn't want my wife to be anywhere else!
09 January 2026
Always a welcoming and clean environment. My aunt is happy here.
09 December 2025
My dad is very settled and happy at Windmill Lodge. He really likes his room and location of his room. He resides on the Wave Community. He loves the choice of food and treats such as cake and biscuits and puddings. The staff are fantastic, caring, kind, supportive and patient. If you have any
requests or issues and you speak to the staff they sort out ASAP. Assistant Manger Louise is so easy to approach and deals with any concerns you have. Seen lots of home one of the best. Very clean, great activities and day center.
29 September 2025
To the Management
I was very disappointed when you asked me to your office on 17th September 2025 when you realised I was immediately taking my wife away from Windmill Lodge. The first thing you said 'did I realise I had to pay a month's notice' rather than enquiring why. That sums up in my mind
exactly what Windmill Lodge's priority is, it is there for profit not for the benefit of the residents or their families. To emphasise this Windmill Lodge kept running out of pads therefore I had to privately purchase a stock of pull ups to preserve my wife's dignity and keep her clear of sores. Most days my wife's pull ups were taken by your staff for use on other residents because you had no stock. The Windmill Lodge building is fine but the management and service leaves a lot to be desired due, in my opinion, to overtight financial constraints imposed by the owners.
19 August 2025
My Mum couldn't have spent her final days in the most amazing place with the love and care from all staff. They are amazing people whom clearly are committed to make Windmill Lodge a 5 star care home and clearly deserve the 5 star rating. From the management team to the nursing staff nothing was
ever a problem that they couldn't sort out. Bright has been amazing whom nursed Mum mainly and always had time to chat and discuss her medical issues. The Deputy manager has been a rock to me and with her experience of nursing terminally ill people in her past roles to now in a management role she is a definite asset to the future and Windmill Lodge.
03 March 2025
Windmill Lodge Residential. This is run as a business to make profit, that is the bottom line. The management is uncaring and unprofessional. When you see behind the facade, it's a different story. The only positive we can mention are the carers who are employed. Would not recommend this place. The
Nolan Day Centre. Wonderful place, fantastic staff, would highly recommend.
09 January 2025
Overall, very good.
06 January 2025
Facilities very good.
Staff very friendly and helpful.
06 January 2025
After a very difficult 9 months at the start of 2024 with a lot of staff turnover and poor communication the lodge manager and the team are making great improvements and Mum is much more involved in activities which is so important for her. Please keep up all the good work.
06 January 2025
Nice and friendly staff.
Lovely room.
06 January 2025
When the resident arrived from hospital he was unable to communicate and feel himself and I was preparing for the worst. After a short time is able to speak again, eat independently and has a renewed vigour. This has been the result lf the dedication and professionalism of the staff, their excellent
care and dedication. I cannot thank them enough for their hard work.
02 December 2024
This day, at lunchtime, has been one of the best experiences I've had with my brother since Windmill Lodge opened last year. Residents were in the lounge having lunch and enjoying the social aspect of eating with other people. The chef's assistant helped to serve lunch which was good because it
relieved the care staff whilst they helped some residents. This needs to happen more often as it makes the place feel more like home for them all.
02 December 2024
Happy with most things.
05 November 2024
My mother was resident here until we lost her in September, had vascular dementia and was very frail. This nursing home "lost" a high value eternity ring and I was given assurances back in August that they were "looking into it" and that I would receive a response as a priority. 54 days later and I
nor Social Services have received any form of a response. They are in breach of Section 47 of the 2014 Care Act. My mum has now died and I have to explain to my daughter why an item of great personal sentimental value to her and my mother, cited as being bequeathed to her in my mother's will is missing. We have supplied them with photographs, a full insurance valuation and still no response. I am personally shocked by Athena's management's kick the can down the road approach to this matter. The management team seem unwilling to or unable to deal with a basic insurance claim. Probably best avoided if your elderly relatives have any high value personal effects. Or just avoid altogether.
27 September 2024
Went for a two-week respite. Left 4 days early. Awful, understaffed, food disgusting and cold. Please do not send your loved ones here, they leave them doing nothing but cry and try to break out. The older people were begging me to call their families - no games or entertainment.
09 August 2024
I like the place and has been good for my mother. Carers are good and caring. Nursing care could be improved. The place is very clean. This place is one of the better ones. Could do with more staff sometimes. Management was an issue changing all the time. Nursing is a bit slack at times.
09 August 2024
My husband has been coming to the home since its opening and we can't say how very pleased we are enough. Excellent care in wonderful and safe surroundings and good lunches too. Excellent, very many thanks, you are a life saver for us both.