Windmill Lodge

Wilding's Lane, Lytham St Annes FY8 3RJ
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9.0 52 Reviews
  • Windmill Lodge, Lytham St Annes
Windmill Lodge is a modern, purpose-built care setting offering residential, dementia and nursing care in a warm and supportive environment.

Situated in Lytham St Annes, the lodge provides a safe, welcoming place where residents receive personalised care and support, helping them feel comfortable, relaxed, and truly at home.

Windmill Lodge also features a dedicated Day Centre for individuals who are not yet ready for full-time residential care but would benefit from additional support, social interaction, and companionship.

The team at Windmill Lodge is carefully selected for their professionalism, kindness and genuine compassion. Their commitment helps foster a calm, friendly atmosphere where residents feel valued, respected, and at ease.

In addition, Windmill Lodge offers respite care for stays of up to four weeks for those requiring residential or nursing care. Respite guests enjoy full access to all facilities, activities, and care services, ensuring a comfortable and fully supported stay.
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Care Provided by Windmill Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 205 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1280
  • Self-Funded Residential Dementia Care: from £1340
  • Self-Funded Nursing Care: from £1535
  • Self-Funded Nursing Dementia Care: from £1610
  • RESPITE Self-Funded Residential Care: from £1280
  • RESPITE Self-Funded Residential Dementia Care: from £1340
  • RESPITE Self-Funded Nursing Care: from £1535
  • RESPITE Self-Funded Nursing Dementia Care: from £1610

Our fees are subject to an assessment

These prices are only a guideline, please contact Windmill Lodge to find out the exact price for your requirements.

Contact Windmill Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Windmill Lodge to confirm what's included and get a personalised quote:

Good to Know

Person in Charge

  • Louise Dixon (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2023
  • Number of floors: 4

Room Information

  • Single Rooms (203)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (203)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Whilst visiting hours are open the home politely ask that visitors do not come at mealtimes unless prior arrangement has been agreed with the Lodge Manager

Parking

  • There is onsite parking available for both residents and visitors. Additionally, there is street parking available - so finding a space shouldn't be a problem!

Windmill Lodge Reviews (52)

9.0

Windmill Lodge has a Review Score of 9.0 (9.009) out of 10, based on 34 reviews in the last 2 years.
Over all time Windmill Lodge has 52 reviews.

Overall Experience
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Date Published
  • 52
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Reviewer Connection to Windmill Lodge
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Total of 52, showing 1-20
Review from Jo-Ann F (Daughter of Resident) published on 26 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
After a very difficult start which saw a very high degree of staff turnover and very poor communication from the home things over the past few months have definitely settled down with the current management in place clearly trying to improve communication with family members and the experience of residents
overall. In particular we have really noticed a great improvement in the events which are being organised for the residents and Mum has really benefited from being involved particularly with the musical events which she really enjoys and which are so beneficial for her with advanced dementia. It was Mum's birthday in February and the staff really made a huge effort decorating the Tides community lounge with birthday banners and balloons and the kitchen made a fantastic birthday cake for Mum. Please keep up this good work!
Reply from Blake Duckworth, Interim Manager at Windmill LodgeHi Jo-Ann,

Thank you for your kind words about the team and it is great to hear that you can see the improvements taking place. I will be sure to pass the feedback onto the team.
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Review from S H (Husband of Resident) published on 26 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been treated with dignity and care by all the staff I have met.
Although she has many needs the patience and respect she receives is excellent. I have every confidence that her needs are being met on a daily basis.
Reply from Blake Duckworth, Interim Manager at Windmill LodgeHi S,

We are truly grateful for your feedback and this is lovely to hear that you feel this way about the staff. I will be sure to pass on your kind words to the team for their praise. Thank you
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Review from Suzanne P (Daughter of Resident) published on 26 March 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Record keeping of the residents needs to be enhanced and monitored much more closely - without the evidence, this can be difficult to support CHC. Food options are excellent, and my Mum is well cared for. Albert the nurse, is excellent and has been super helpful over the last 8 months.
Reply from Blake Duckworth, Interim Manager at Windmill LodgeHi Suzanne,

Thank you for your feedback this is truly appreciated and we will pass on your kind comments to Albert.
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Review from Victor B (Son of Resident) published on 17 March 2026 Submitted via Website • Report
Overall Experience 2.0 out of 5
I have just received a notification that our fees are going up by what appears to be over 20%. I have written to them a number of times for clarification and to date I have not had a response.


I would be very careful in investing in their services.

Reply from Blake Duckworth, Interim Manager at Windmill LodgeHi Victor

Thank you for your review and we appreciate that receiving notification of any weekly fee increases can be concerning. We would welcome the opportunity to discuss this with you at a suitable time and to be able to provide some clarity on our charges.

Kind regards
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Review from Pat M (Wife of Resident) published on 16 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find all the staff very kind and helpful. The entertainment is excellent and very good for the residents, it cheers them up and makes them feel happy. My husband is very happy even though he mentions coming home, he calls it a hotel. My only complaint is he is putting on too much weight.
Reply from Blake Duckworth, Clinical Support Manager at Windmill LodgeWe are pleased to hear that you thoroughly enjoy the entertainment put on by the lodge and that your husband feels the lodge is like a hotel. We strive to deliver the best care and put on some good entertainment. Thank you for your review
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Review from Gary T (Husband of Resident) published on 16 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
An excellent Christmas Party that Pat was clearly enjoying. The staff put a 100% effort, particularly to include the residents. A very happy occasion for all involved. Pat is very settled at Windmill Lodge and I am happy and content with the high level of care given to her. All the staff are obviously
committed to giving the residents as good as quality of life as possible.
Reply from Blake Duckworth, Clinical Support Manager at Windmill LodgeMany thanks for this lovely feedback. The team work hard to be able to put on special events like this so that you can enjoy them with your wife. I am glad you got to enjoy the day with your wife and we are so please that your wife is settled with us. Thank you once again
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Review from Robert O (Brother-in-law of Resident) published on 16 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First class all round.
Reply from Blake Duckworth, Clinical Support Manager at Windmill LodgeHi Robert,
Thank you so much for your feedback. We are so please you feel this way
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Review from D C (Husband of Resident) published on 13 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was the first 'service user' in 'TIDES' in June 2023. Since starting from scratch I have seen a steady improvement to today's very high standards in all areas. The current management team are very proactive in seeking out and fixing perceived areas of weakness. The care and nursing staff are
compassionate, caring and professional. I wouldn't want my wife to be anywhere else!
Reply from Blake Duckworth, Clinical Support Manager at Windmill LodgeGood afternoon Nobby,

Thank you so much for a lovely review and I am so please you can see the progress being made by the whole team. We strive on delivering great care to your wife. Your feedback is very much appreciated.
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Review from Amanda C (Wife of Resident) published on 9 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always a welcoming and clean environment. My aunt is happy here.
Reply from Blake Duckworth, Clinical Support Manager at Windmill LodgeThank you for your lovely review Amanda. We are pleased to hear that your aunt is happy with us and we strive to give everyone a warm welcome. Many thanks again.
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Review from Karen M (Daughter of Resident) published on 9 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad is very settled and happy at Windmill Lodge. He really likes his room and location of his room. He resides on the Wave Community. He loves the choice of food and treats such as cake and biscuits and puddings. The staff are fantastic, caring, kind, supportive and patient. If you have any requests
or issues and you speak to the staff they sort out ASAP. Assistant Manger Louise is so easy to approach and deals with any concerns you have. Seen lots of home one of the best. Very clean, great activities and day center.
Reply from Management Team, Management Team at Windmill LodgeThank you for your lovely review and it is our absolute pleasure to support your dad. We take great pleasure in providing home-baked meals and treats that your dad enjoys and your kind comments about our teams is most appreciated.
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Review from Nick P (Husband of Resident) published on 29 September 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
To the Management
I was very disappointed when you asked me to your office on 17th September 2025 when you realised I was immediately taking my wife away from Windmill Lodge. The first thing you said 'did I realise I had to pay a month's notice' rather than enquiring why. That sums up in my mind exactly
what Windmill Lodge's priority is, it is there for profit not for the benefit of the residents or their families. To emphasise this Windmill Lodge kept running out of pads therefore I had to privately purchase a stock of pull ups to preserve my wife's dignity and keep her clear of sores. Most days my wife's pull ups were taken by your staff for use on other residents because you had no stock. The Windmill Lodge building is fine but the management and service leaves a lot to be desired due, in my opinion, to overtight financial constraints imposed by the owners.
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Review from Amanda S (Daughter of Resident) published on 19 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum couldn't have spent her final days in the most amazing place with the love and care from all staff. They are amazing people whom clearly are committed to make Windmill Lodge a 5 star care home and clearly deserve the 5 star rating. From the management team to the nursing staff nothing was ever
a problem that they couldn't sort out. Bright has been amazing whom nursed Mum mainly and always had time to chat and discuss her medical issues. The Deputy manager has been a rock to me and with her experience of nursing terminally ill people in her past roles to now in a management role she is a definite asset to the future and Windmill Lodge.
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Review from Sharon H (Daughter of Resident) published on 3 March 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Windmill Lodge Residential. This is run as a business to make profit, that is the bottom line. The management is uncaring and unprofessional. When you see behind the facade, it's a different story. The only positive we can mention are the carers who are employed. Would not recommend this place. The
Nolan Day Centre. Wonderful place, fantastic staff, would highly recommend.
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Review from S B (Sister of Resident) published on 9 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, very good.
Reply from Havina Matthews, Lodge Manager at Windmill LodgeThank you for your valuable feedback, we truly appreciate the time taken to share your feedback with us. Regards
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Review from Alan S (Husband of Resident) published on 6 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Facilities very good.
Staff very friendly and helpful.
Reply from Havina Matthews, Lodge Manager at Windmill LodgeThank you Alan for taking time to share your feedback with us. We truly value your support and are grateful for the time you took to share your feedback. Your kind words mean a lot to us and encourage our team to keep delivering the best care possible.
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Review from D C (Daughter of Resident) published on 6 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nice and friendly staff.
Lovely room.
Reply from Havina Matthews, Lodge Manager at Windmill LodgeThank you for taking time to share your feedback with us. We truley appriciate your feedback, which helps us in providing high standard of service.
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Review from Andrew B (Cousin of Resident) published on 6 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When the resident arrived from hospital he was unable to communicate and feel himself and I was preparing for the worst. After a short time is able to speak again, eat independently and has a renewed vigour. This has been the result lf the dedication and professionalism of the staff, their excellent
care and dedication. I cannot thank them enough for their hard work.
Reply from Havina Matthews, Lodge Manager at Windmill LodgeThank you so much for your feedback. We are very grateful for you kind words. We are happy to hear that our efforts have made a positive impact. Your kind words motivate us to continue to improve more in delivering ha igh standard of care.
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Review from Linda O (Sister of Resident) published on 2 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This day, at lunchtime, has been one of the best experiences I've had with my brother since Windmill Lodge opened last year. Residents were in the lounge having lunch and enjoying the social aspect of eating with other people. The chef's assistant helped to serve lunch which was good because it relieved
the care staff whilst they helped some residents. This needs to happen more often as it makes the place feel more like home for them all.
Reply from Havina Matthews, Lodge Manager at Windmill LodgeI am greatful for your appreciation of care provided. It warms our hearts to know that our efforts have made a positive impact on your family. Your kind words motivate us to continiue to improve our standards of care.
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Review from Julie T (Daughter of Resident) published on 2 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy with most things.
Reply from Havina Matthews, Lodge Manager at Windmill LodgeWe truly appriciate your feedback, and thank you so much for your time to share your feedback, it motivates us to continiue delivering a great experience. Regards
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Review from David M (Son of Resident) published on 5 November 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mother was resident here until we lost her in September, had vascular dementia and was very frail. This nursing home "lost" a high value eternity ring and I was given assurances back in August that they were "looking into it" and that I would receive a response as a priority. 54 days later and I
nor Social Services have received any form of a response. They are in breach of Section 47 of the 2014 Care Act. My mum has now died and I have to explain to my daughter why an item of great personal sentimental value to her and my mother, cited as being bequeathed to her in my mother's will is missing. We have supplied them with photographs, a full insurance valuation and still no response. I am personally shocked by Athena's management's kick the can down the road approach to this matter. The management team seem unwilling to or unable to deal with a basic insurance claim. Probably best avoided if your elderly relatives have any high value personal effects. Or just avoid altogether.
Reply from Matthew Bell, Regional Operations Manager at Windmill LodgeWe are sorry that it appears your mothers ring was lost. We do ask that valuable items are not brought into the home and that they are insured if they are. It is regrettable that very small, but very valuable items, such as rings, can be mislaid or lost all too easily. We have not acted in breach in section 47 of the Care Act and have not obstructed the local authority at all. We do, however, accept that our response to your reporting the loss was not as prompt or helpful as it ought to have been and we apologise for that. We have made a payment to your late mothers estate for the cost of a replacement ring.
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Current Review Score: 9.0 (9.009)

Overview of Review Score

The Review Score of 9.0 (9.009) out of 10 for Windmill Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 34 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.302 for Windmill Lodge is calculated as follows: ( (239 Excellents x 5) + (90 Goods x 4) + (27 Satisfactorys x 3) + (11 Poors x 2) + (24 Very Poors x 1) ) ÷ 391 Ratings = 4.302
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.707 Points relating to the number of positive Reviews for Windmill Lodge is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 205 registered maximum number of service users is 41. 29 Positive Reviews ÷ 41 = 0.707
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 08 Mar 2026

Please contact Windmill Lodge to find out more.

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Awards / Recognitions (0)

Meet the Team (1)

Hannah

Hannah Jepson

Job Title: Admissions Nurse Joined: 2024

Hello, my name is Hannah. I am the admissions nurse based at Windmill Lodge, Lytham St. Anne's.


My role is to support families from their enquiry stage, assessment process, through to admission of their loved ones, whether that is for respite or a more permanent residency. As part of this role, I also work with Professionals who can help relatives through the process and ensure a smooth and stress-free transition.


The rewarding nature of the role allows me to help relatives and loved ones through the most challenging decision they may take in relation to a loved one, and then see their loved one flourish here.

Frequently Asked Questions about Windmill Lodge

What types of Care is Windmill Lodge registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Windmill Lodge have?

There are 203 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Windmill Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Windmill Lodge to the centre of Lytham St Annes?

1.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Windmill Lodge to verify any information. View our terms and conditions. Windmill Lodge has an Enhanced Service - more info.