Windmill Lodge

The staff are very friendly and very quick to respond to needs and requests. I believe we have a new chef - the food seems to have improved in the last few weeks - it was not bad before but is now more adventurous and better presented. Reception is very friendly and after just a few months I am known by almost all of the staff and greeted on arrival every morning by all.

James was admitted quickly and is being well looked after. Having only been here a week and with his various problems he is still settling in. I can't comment on treatment when I am not here and James can't explain properly due to his condition. When I am here I see the staff being very attentive and caring, including the activities staff who try to get James involved. I am also learning about how things work at the lodge myself.

Have seen a drop in standards recently. There appears to be a shortage of staff, very often in Skylark there are no staff in the lounge or only one. The staff we see are very friendly and approachable. The activities have improved since the new members joined the team, and there appears to be a varied range.

My mother-in -law has only been here for a short time but I've been very impressed so far. It's a lovely modern building , beautifully furnished. The care staff are wonderful on the Tides community (shout out for April and Glenda) they can't do enough for her, especially Albert the nurse, she loves him. Even though its a very big place the way it's set out in the individual communities it feels more homely. Activities are varied and Scott the activity guy is really friendly and always happy to spend time with the residents. I would highly recommend

Very pleased with the efficiency of the management assessing my cousin in hospital. The speed they sorted it out his discharge into Windmill. I felt the deputy manager who came was empathetic, knowledgeable, and very caring, and listened and assessed my cousin's needs. She and the staff have been very caring and helpful.

I am not very happy with the meals John doesn't like foreign food etc. Chinese Turkish Indian anythink salty or chilli or lots of herbs I think the soups are made from powder I couldn't eat any of them John always pulls a face. People of there age want simple food easy to eat maybe a nice ommelet casseroles cottage pie sherpherds pie chicken fish pie (good fish) not fish fingers chicken bites overcooked veg

My wife was one of the first to move into Windmills Lodge and she has now been there over 3 years. As with any new operation, WL has had a learning curve to climb but some things were there from the get go! Care, support, a warm friendly environment that feels safe have always been there. In particular, the staff have been excellent in their primary role of care for the residents. I wouldn't want my wife to be anywhere else. Well done WL x

Exceptional place, kind, professional staff and most importantly caring. Louise has been utterly amazing with the help and care we have received. Very good communication and quick to respond, she has made a very difficult time much easier. The facilities are very good, large modern rooms and beautiful outside space. I can't recommend this Windmill Lodge enough.

In the last 4 weeks wml has been turned around. Staff seem more happy, relaxed and enjoying their work. The entertainment is more varied and the cove lounge has "come back" to life. The new manager is very approachable, friendly and has an open door. This is very assuring for relatives and residents alike. I look forward to being part of the future for my brother in wml care home

I am very grateful for the care and support the staff provided to my sister. Throughout her time there, she was treated with genuine kindness, dignity, warmth and respect. The team worked with a high level of professionalism, while also showing real compassion and humanity in everything they did.

After a very difficult start which saw a very high degree of staff turnover and very poor communication from the home things over the past few months have definitely settled down with the current management in place clearly trying to improve communication with family members and the experience of residents overall. In particular we have really noticed a great improvement in the events which are being organised for the residents and Mum has really benefited from being involved particularly with the musical events which she really enjoys and which are so beneficial for her with advanced dementia. It was Mum's birthday in February and the staff really made a huge effort decorating the Tides community lounge with birthday banners and balloons and the kitchen made a fantastic birthday cake for Mum. Please keep up this good work!

Although she has many needs the patience and respect she receives is excellent. I have every confidence that her needs are being met on a daily basis.

Record keeping of the residents needs to be enhanced and monitored much more closely - without the evidence, this can be difficult to support CHC. Food options are excellent, and my Mum is well cared for. Albert the nurse, is excellent and has been super helpful over the last 8 months.

I have just received a notification that our fees are going up by what appears to be over 20%. I have written to them a number of times for clarification and to date I have not had a response.

I would be very careful in investing in their services.

I find all the staff very kind and helpful. The entertainment is excellent and very good for the residents, it cheers them up and makes them feel happy. My husband is very happy even though he mentions coming home, he calls it a hotel. My only complaint is he is putting on too much weight.

An excellent Christmas Party that Pat was clearly enjoying. The staff put a 100% effort, particularly to include the residents. A very happy occasion for all involved. Pat is very settled at Windmill Lodge and I am happy and content with the high level of care given to her. All the staff are obviously committed to giving the residents as good as quality of life as possible.

First class all round.

Always a welcoming and clean environment. My aunt is happy here.

My dad is very settled and happy at Windmill Lodge. He really likes his room and location of his room. He resides on the Wave Community. He loves the choice of food and treats such as cake and biscuits and puddings. The staff are fantastic, caring, kind, supportive and patient. If you have any requests or issues and you speak to the staff they sort out ASAP. Assistant Manger Louise is so easy to approach and deals with any concerns you have. Seen lots of home one of the best. Very clean, great activities and day center.

I was very disappointed when you asked me to your office on 17th September 2025 when you realised I was immediately taking my wife away from Windmill Lodge. The first thing you said 'did I realise I had to pay a month's notice' rather than enquiring why. That sums up in my mind exactly what Windmill Lodge's priority is, it is there for profit not for the benefit of the residents or their families. To emphasise this Windmill Lodge kept running out of pads therefore I had to privately purchase a stock of pull ups to preserve my wife's dignity and keep her clear of sores. Most days my wife's pull ups were taken by your staff for use on other residents because you had no stock. The Windmill Lodge building is fine but the management and service leaves a lot to be desired due, in my opinion, to overtight financial constraints imposed by the owners.