Windmill Lodge

Wilding's Lane, Lytham St Annes FY8 3RJ
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9.3 46 Reviews
  • Windmill Lodge, Lytham St Annes
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Care Provided by Windmill Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 100 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Our fees are subject to an assessment

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Local Authority / Social Services

Admission Information

  • Ages from 18 to 110

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2023
  • Number of floors: 4

Room Information

  • Single Rooms (98)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (98)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Whilst visiting hours are open the home politely ask that visitors do not come at mealtimes unless prior arrangement has been agreed with the Lodge Manager

Parking

  • There is onsite parking available for both residents and visitors. Additionally, there is street parking available - so finding a space shouldn't be a problem!

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Windmill Lodge Reviews (46)

9.3

Windmill Lodge has a Review Score of 9.3 (9.324) out of 10, based on 32 reviews in the last 2 years.
Over all time Windmill Lodge has 46 reviews.

Overall Experience
  • 32
  • 9
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  • 4
Date Published
  • 46
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  • 32
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Reviewer Connection to Windmill Lodge
  • 14
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  • 5
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Total of 46, showing 1-20
Review from Nick P (Husband of Resident) published on 29 September 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
To the Management
I was very disappointed when you asked me to your office on 17th September 2025 when you realised I was immediately taking my wife away from Windmill Lodge. The first thing you said 'did I realise I had to pay a month's notice' rather than enquiring why. That sums up in my mind exactly
what Windmill Lodge's priority is, it is there for profit not for the benefit of the residents or their families. To emphasise this Windmill Lodge kept running out of pads therefore I had to privately purchase a stock of pull ups to preserve my wife's dignity and keep her clear of sores. Most days my wife's pull ups were taken by your staff for use on other residents because you had no stock. The Windmill Lodge building is fine but the management and service leaves a lot to be desired due, in my opinion, to overtight financial constraints imposed by the owners.
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Review from Amanda S (Daughter of Resident) published on 19 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum couldn't have spent her final days in the most amazing place with the love and care from all staff. They are amazing people whom clearly are committed to make Windmill Lodge a 5 star care home and clearly deserve the 5 star rating. From the management team to the nursing staff nothing was ever
a problem that they couldn't sort out. Bright has been amazing whom nursed Mum mainly and always had time to chat and discuss her medical issues. The Deputy manager has been a rock to me and with her experience of nursing terminally ill people in her past roles to now in a management role she is a definite asset to the future and Windmill Lodge.
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Review from Sharon H (Daughter of Resident) published on 3 March 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Windmill Lodge Residential. This is run as a business to make profit, that is the bottom line. The management is uncaring and unprofessional. When you see behind the facade, it's a different story. The only positive we can mention are the carers who are employed. Would not recommend this place. The
Nolan Day Centre. Wonderful place, fantastic staff, would highly recommend.
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Review from S B (Sister of Resident) published on 9 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, very good.
Reply from Havina Matthews, Lodge Manager at Windmill Lodge
Thank you for your valuable feedback, we truly appreciate the time taken to share your feedback with us. Regards
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Review from Alan S (Husband of Resident) published on 6 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Facilities very good.
Staff very friendly and helpful.
Reply from Havina Matthews, Lodge Manager at Windmill Lodge
Thank you Alan for taking time to share your feedback with us. We truly value your support and are grateful for the time you took to share your feedback. Your kind words mean a lot to us and encourage…read more
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  • Safety / Security
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Review from Jo-Ann F (Daughter of Resident) published on 6 January 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
After a very difficult 9 months at the start of 2024 with a lot of staff turnover and poor communication the lodge manager and the team are making great improvements and Mum is much more involved in activities which is so important for her. Please keep up all the good work.
Reply from Havina Matthews, Lodge Manager at Windmill Lodge
Thank you Jo for your positive feedback, your kind words inspire us to continue to deliver the best service possible. Kind Regards.
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Review from D C (Daughter of Resident) published on 6 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nice and friendly staff.
Lovely room.
Reply from Havina Matthews, Lodge Manager at Windmill Lodge
Thank you for taking time to share your feedback with us. We truley appriciate your feedback, which helps us in providing high standard of service.
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Review from Andrew B (Cousin of Resident) published on 6 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When the resident arrived from hospital he was unable to communicate and feel himself and I was preparing for the worst. After a short time is able to speak again, eat independently and has a renewed vigour. This has been the result lf the dedication and professionalism of the staff, their excellent
care and dedication. I cannot thank them enough for their hard work.
Reply from Havina Matthews, Lodge Manager at Windmill Lodge
Thank you so much for your feedback. We are very grateful for you kind words. We are happy to hear that our efforts have made a positive impact. Your kind words motivate us to continue to improve…read more
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Review from Linda O (Sister of Resident) published on 2 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This day, at lunchtime, has been one of the best experiences I've had with my brother since Windmill Lodge opened last year. Residents were in the lounge having lunch and enjoying the social aspect of eating with other people. The chef's assistant helped to serve lunch which was good because it relieved
the care staff whilst they helped some residents. This needs to happen more often as it makes the place feel more like home for them all.
Reply from Havina Matthews, Lodge Manager at Windmill Lodge
I am greatful for your appreciation of care provided. It warms our hearts to know that our efforts have made a positive impact on your family. Your kind words motivate us to continiue to improve our…read more
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Review from Julie T (Daughter of Resident) published on 2 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy with most things.
Reply from Havina Matthews, Lodge Manager at Windmill Lodge
We truly appriciate your feedback, and thank you so much for your time to share your feedback, it motivates us to continiue delivering a great experience. Regards
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Review from G T (Husband of Resident) published on 27 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and I are very happy with the care and attention extended to my wife. The care staff are excellent. No problems at all.
Reply from Havina Matthews, Lodge Manager at Windmill Lodge
Thank you so much for your kind words and for being so thoughtful to take time to share your feedback. Your support means a lot to us!
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Review from David M (Son of Resident) published on 5 November 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mother was resident here until we lost her in September, had vascular dementia and was very frail. This nursing home "lost" a high value eternity ring and I was given assurances back in August that they were "looking into it" and that I would receive a response as a priority. 54 days later and I
nor Social Services have received any form of a response. They are in breach of Section 47 of the 2014 Care Act. My mum has now died and I have to explain to my daughter why an item of great personal sentimental value to her and my mother, cited as being bequeathed to her in my mother's will is missing. We have supplied them with photographs, a full insurance valuation and still no response. I am personally shocked by Athena's management's kick the can down the road approach to this matter. The management team seem unwilling to or unable to deal with a basic insurance claim. Probably best avoided if your elderly relatives have any high value personal effects. Or just avoid altogether.
Reply from Matthew Bell, Regional Operations Manager at Windmill Lodge
We are sorry that it appears your mothers ring was lost. We do ask that valuable items are not brought into the home and that they are insured if they are. It is regrettable that very small, but very…read more
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Review from M M (Respite Resident) published on 27 September 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Went for a two-week respite. Left 4 days early. Awful, understaffed, food disgusting and cold. Please do not send your loved ones here, they leave them doing nothing but cry and try to break out. The older people were begging me to call their families - no games or entertainment.
Reply from Matthew Bell, Regional Operations Manager at Windmill Lodge
We are sorry that our food was not entirely to your taste and that the options you chose were not properly communicated to the kitchen. e did note that you spent much of the day out of the Lodge, so…read more
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Review from Chris M (Son of Resident) published on 9 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I like the place and has been good for my mother. Carers are good and caring. Nursing care could be improved. The place is very clean. This place is one of the better ones. Could do with more staff sometimes. Management was an issue changing all the time. Nursing is a bit slack at times.
Reply from Havina Mathew, Lodge Manager at Windmill Lodge
Thank you for taking time to share your feedback with us. We as a home are committed to making the necessary improvements in our service we will be reviewing our nursing care to ensure we provide…read more
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Review from A B (Wife of Resident) published on 9 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been coming to the home since its opening and we can't say how very pleased we are enough. Excellent care in wonderful and safe surroundings and good lunches too. Excellent, very many thanks, you are a life saver for us both.
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Review from M H (Son-in-law of Resident) published on 8 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very warm and professional.
Reply from Marketing Team, Marketing at Windmill Lodge
We are pleased to hear you are happy with everything at Windmill Lodge. Thank you for your kind words and for taking the time to leave us a review.
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Review from Dawn Y (Daughter of Resident) published on 8 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was hesitant at first bringing Mum to the daycare centre, but I needn't have been. Mum loves coming and has made new friends. She is kept active and thoroughly enjoys the daily activities. The staff look after the daycare centre members very well, they adapt to everyone's needs. I don't know how the
staff think up the different activities they do.
I would have no hesitation in recommending the daycare centre to anyone.
Reply from Marketing Team, Marketing at Windmill Lodge
Thank you so much for leaving such a kind review. We are pleased to hear your mother is enjoying her time when visiting The Nolan Day Care Centre. Our staff try their hardest to make sure, every…read more
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Review from B L (Wife of Resident) published on 8 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Day Centre is so welcoming with a calm and friendly atmosphere at all times. Activities are inventive and something available to suit everyone. The staff are always approachable if there is a problem. I have total confidence in this Day Centre.
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Review from R P (Husband of Resident) published on 8 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has attended for over 6 weeks and I and she have found the staff to be first-class in attention and activities for those attending.
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Review from A B (Daughter of Resident) published on 8 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad joined The Nolan Day Centre in April 2024, he had quite a poorly stage for about 12 months, but once on the mend Dad wanted to go out but wasn't up to anything too energetic and really enjoys his time at The Nolan Day Centre. He enjoys the company, entertainment and activities, it really has helped
with his dementia. Everybody is really friendly and happy he enjoys his lunch out.
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Current Review Score: 9.3 (9.324)

Overview of Review Score

The Review Score of 9.3 (9.324) out of 10 for Windmill Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.324 for Windmill Lodge is calculated as follows: ( (232 Excellents x 5) + (76 Goods x 4) + (27 Satisfactorys x 3) + (10 Poors x 2) + (22 Very Poors x 1) ) ÷ 367 Ratings = 4.324
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Windmill Lodge is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Mar 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Windmill Lodge

What types of Care is Windmill Lodge registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Windmill Lodge have?

There are 98 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Windmill Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Windmill Lodge to the centre of Lytham St Annes?

1.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Windmill Lodge to verify any information. View our terms and conditions. Windmill Lodge has an Basic Service - more info.