Submit a Review for Waterhouse Manor
Soham Road, Fordham, Ely, CB7 5LB
View Full Details of Waterhouse ManorLatest Reviews for Waterhouse Manor
04 November 2025
From the initial phone call to enquire about my Mum becoming a resident at Waterhouse, the visits with Mum, and her staying there, we are very impressed with everything. The staff are wonderful, I'm so impressed with their attention to detail, how they approach and care for every resident. There was a problem with a resident one day and it was handled in a very good, calm, patient and soothing way. We really like that all the staff know each resident, not just by name but what their personality is and their needs. The home itself is extremely well set out with separate lounges and dining rooms so that if someone wants to be alone they can usually sit quietly but not have to go to their room, which are stunning. My Mum is usually reserved and quiet, never putting herself forward, but she seems to be mixing really well with the other residents and staff, she's slowly 'coming out of her shell' which we really love. Knowing Mum is safe and very well cared for gives us peace of mind.
28 October 2025
Wonderful caring team. Couldn't ask for more. Facilities are fantastic. Food was great. The atmosphere was more of warmth, fun and friendship. What a great place for when you are feeling vulnerable. Thanks to the great team in making my mother in law welcome.
28 October 2025
So very grateful for the care home for being accommodating. We managed to celebrate my grandad's 90th birthday - all the staff were so helpful and kind.
16 October 2025
My Mum has been a resident for 1 year now, being one of the first to move in. From our very first visit, I knew Mum would be well cared for and happy. The staff are all amazing, the care and patience with everyone is reassuring. Facilities, activities and special events make this an outstanding care home. We are welcomed as one of the family whenever we visit. For Mum's 98th birthday last week they arranged for us to use one of the lounges, decorated with banners and provided an excellent afternoon tea, despite having a dog show and fete to organise the same day. I cannot speak highly enough of all the staff at Waterhouse Manor, and would not hesitate to recommend the home for your loved one!
09 October 2025
I am a friend of somebody who comes a couple of times a year to be able to see her relatives and friends. Every time we /I am made so welcome by everybody who obviously all care so much about all the people who are in permanently or in for respite. Nothing seems to be too much trouble. Perhaps I should be putting my name down now!!!
03 October 2025
I had a good feeling as soon as I walked into the care home. Ben on the front desk was welcoming and helpful. After viewing the facilities I thought my Dad would like to be here and be well looked after. He has now been a resident for almost a month and he seems happy and content with his new home. The process involved a good deal of stress, however Sorcha answered all questions and provided great reassurance. In the limited time I have had to visit all of the staff have been friendly and attentive to our needs. Dan was super helpful with sorting practical jobs in Dad's room.
01 October 2025
I can only offer positives to the care and attention given to my father at Waterhouse Manor, and communicate any concerns in good time. From my observations, the staff always treat the residents with excellent care and attention.
04 September 2025
The staff were most kind and caring. Nothing was too much trouble. Sometimes messages did not get passed on.
19 August 2025
I was impressed with the rooms and en suite etc. Ate there twice, unfortunately same day of the week, so same meal, but it was enjoyable. Not sure of any activities, never witnessed any. Collected him today after a 2-week stay, and the staff had packed up all his belongings. When I got home, unpacked, I had half the clothes which were not his! I don't know much of what is missing, as I did not make a list when I took him to the care home.
02 July 2025
We were invited to visit Waterhouse Manor with our alpacas for an Alpaca experience for the residents. As always, the event was very well organised and coordinated. We were greeted with a smile and offered a drink straight away. The residents who we met during the experience were all very happy and full of cheer! We had a lovely afternoon meeting everyone and thank you for inviting us to spend some time with you. Its a really lovely place to visit, clean, well kept and all the staff who we met were very kind, caring and professional.
30 June 2025
Dad has been at Waterhouse Manor 4 months now and things just get better and better. The staff are all amazing, caring, happy and cheerful and always willing to engage with family visiting. I am always made to feel very welcome and I love that I can visit my dad at any time - there is nothing hidden. The activities staff work hard to give residents a huge variety of activities and entertainment - and they are all supported and encouraged to participate at whatever level they are able. A weekly exercise group has recently started - which I feel is really important and beneficial for the wellbeing of my dad and for other residents. Waterhouse Manor is so much more than just another care home- it is something lovely and positive. I look forward to visiting my dad here and I'm glad we choose Waterhouse Manor.
19 June 2025
The carers couldn't be kinder to my brother, and he couldn't be happier living in his new home. I feel so blessed to find him such a lovely place to live. He loves the food and the company; he was having a lonely time before moving to Waterhouse Manor. For me, it is such a relief that he is now safe
16 June 2025
My mother recently had a two-week respite stay and thoroughly enjoyed herself during this time. Communication to arrange the stay was excellent and I felt able to ask any questions and make requests with confidence. The home is clean, modern and comfortable and everyone is very welcoming. Mum commented on the lovely staff, who could not do enough for her, and the interesting activities. She felt well cared for and safe, and said she would happily have another stay in the future.
16 June 2025
After living and the losing her sister-in-law, my aunt had to find a care home. She was welcomed with open arms into this caring and supportive home. My aunt was very nervous, as she likes routine, and had never been in a home before. She has settled in well and is happy. This care home in Fordham, is beautiful, friendly and there is always lots going on. The staff are amazing, always putting the residents first.
19 May 2025
Clean, friendly and welcoming. Although a care home it gave the appearance of a hotel. The staff were amazing and caring to everyone. My dad was only in for respite but was very well looked after. The food was abit mixed somedays better than others. My dad didnt have dementia but how the staff were with those residents i wouldn't hesitate to put a family member in Waterhouse Manor as the staff were remarkable, patient and caring
06 May 2025
My wife has continued to receive nothing but the very best in daily care at this wonderful home. All visitors are made to feel very welcome and precise attention to individual needs remains as outstanding as ever. The variety of activities on offer are outstanding and all are carefully chosen to include residents in sessions which are both stimulating and encourage their participation and involvement at a level with which they are comfortable. Relevant information on my wife's well-being is always readily available. Now with warmer weather here a few short trips out to meet up with close friends and family have proved to be a welcome and worthwhile addition to the usual care home routines.
30 April 2025
Mum has been at Waterhouse Manor since January. The home is stunning and very clean. All staff are friendly, caring and professional. Mum has quite complex needs. all of which are being met. Nothing is too much trouble and as a family we feel listened to and made to feel welcome whenever we visit.
14 April 2025
My family and myself really were so happy that my wife was receiving such professional care and kindness from all at WaterHouse Manor. Also, all of us in my wife's family were given so much support during a rather difficult time. Thank you to all at Waterside Manor for looking after my wife so well. Please don't change anything that you do.
07 April 2025
My mum is doing 4 weeks of respite. We did 2 weeks for a start, but she's doing so well she is doing another 2 weeks. She is building up her confidence after being in hospital. She is cared for so well and nothing is too much trouble. Daily updates on how well Mum is doing or any concerns. Always made very welcome.
07 April 2025
I was more than happy with the level of care, understanding and kindness shown to my mother during her respite stay. Mum loved her short stay and the wonderful staff. Mum is looking forward to her next stay.
Latest Reviews for Waterhouse Manor
04 November 2025
From the initial phone call to enquire about my Mum becoming a resident at Waterhouse, the visits with Mum, and her staying there, we are very impressed with everything. The staff are wonderful, I'm so impressed with their attention to detail, how they approach and care for every resident. There was a problem with a resident one day and it was handled in a very good, calm, patient and soothing way. We really like that all the staff know each resident, not just by name but what their personality is and their needs. The home itself is extremely well set out with separate lounges and dining rooms so that if someone wants to be alone they can usually sit quietly but not have to go to their room, which are stunning. My Mum is usually reserved and quiet, never putting herself forward, but she seems to be mixing really well with the other residents and staff, she's slowly 'coming out of her shell' which we really love. Knowing Mum is safe and very well cared for gives us peace of mind.
28 October 2025
Wonderful caring team. Couldn't ask for more. Facilities are fantastic. Food was great. The atmosphere was more of warmth, fun and friendship. What a great place for when you are feeling vulnerable. Thanks to the great team in making my mother in law welcome.
28 October 2025
So very grateful for the care home for being accommodating. We managed to celebrate my grandad's 90th birthday - all the staff were so helpful and kind.
16 October 2025
My Mum has been a resident for 1 year now, being one of the first to move in. From our very first visit, I knew Mum would be well cared for and happy. The staff are all amazing, the care and patience with everyone is reassuring. Facilities, activities and special events make this an outstanding care home. We are welcomed as one of the family whenever we visit. For Mum's 98th birthday last week they arranged for us to use one of the lounges, decorated with banners and provided an excellent afternoon tea, despite having a dog show and fete to organise the same day. I cannot speak highly enough of all the staff at Waterhouse Manor, and would not hesitate to recommend the home for your loved one!
09 October 2025
I am a friend of somebody who comes a couple of times a year to be able to see her relatives and friends. Every time we /I am made so welcome by everybody who obviously all care so much about all the people who are in permanently or in for respite. Nothing seems to be too much trouble. Perhaps I should be putting my name down now!!!
03 October 2025
I had a good feeling as soon as I walked into the care home. Ben on the front desk was welcoming and helpful. After viewing the facilities I thought my Dad would like to be here and be well looked after. He has now been a resident for almost a month and he seems happy and content with his new home. The process involved a good deal of stress, however Sorcha answered all questions and provided great reassurance. In the limited time I have had to visit all of the staff have been friendly and attentive to our needs. Dan was super helpful with sorting practical jobs in Dad's room.
01 October 2025
I can only offer positives to the care and attention given to my father at Waterhouse Manor, and communicate any concerns in good time. From my observations, the staff always treat the residents with excellent care and attention.
04 September 2025
The staff were most kind and caring. Nothing was too much trouble. Sometimes messages did not get passed on.
19 August 2025
I was impressed with the rooms and en suite etc. Ate there twice, unfortunately same day of the week, so same meal, but it was enjoyable. Not sure of any activities, never witnessed any. Collected him today after a 2-week stay, and the staff had packed up all his belongings. When I got home, unpacked, I had half the clothes which were not his! I don't know much of what is missing, as I did not make a list when I took him to the care home.
02 July 2025
We were invited to visit Waterhouse Manor with our alpacas for an Alpaca experience for the residents. As always, the event was very well organised and coordinated. We were greeted with a smile and offered a drink straight away. The residents who we met during the experience were all very happy and full of cheer! We had a lovely afternoon meeting everyone and thank you for inviting us to spend some time with you. Its a really lovely place to visit, clean, well kept and all the staff who we met were very kind, caring and professional.
30 June 2025
Dad has been at Waterhouse Manor 4 months now and things just get better and better. The staff are all amazing, caring, happy and cheerful and always willing to engage with family visiting. I am always made to feel very welcome and I love that I can visit my dad at any time - there is nothing hidden. The activities staff work hard to give residents a huge variety of activities and entertainment - and they are all supported and encouraged to participate at whatever level they are able. A weekly exercise group has recently started - which I feel is really important and beneficial for the wellbeing of my dad and for other residents. Waterhouse Manor is so much more than just another care home- it is something lovely and positive. I look forward to visiting my dad here and I'm glad we choose Waterhouse Manor.
19 June 2025
The carers couldn't be kinder to my brother, and he couldn't be happier living in his new home. I feel so blessed to find him such a lovely place to live. He loves the food and the company; he was having a lonely time before moving to Waterhouse Manor. For me, it is such a relief that he is now safe
16 June 2025
My mother recently had a two-week respite stay and thoroughly enjoyed herself during this time. Communication to arrange the stay was excellent and I felt able to ask any questions and make requests with confidence. The home is clean, modern and comfortable and everyone is very welcoming. Mum commented on the lovely staff, who could not do enough for her, and the interesting activities. She felt well cared for and safe, and said she would happily have another stay in the future.
16 June 2025
After living and the losing her sister-in-law, my aunt had to find a care home. She was welcomed with open arms into this caring and supportive home. My aunt was very nervous, as she likes routine, and had never been in a home before. She has settled in well and is happy. This care home in Fordham, is beautiful, friendly and there is always lots going on. The staff are amazing, always putting the residents first.
19 May 2025
Clean, friendly and welcoming. Although a care home it gave the appearance of a hotel. The staff were amazing and caring to everyone. My dad was only in for respite but was very well looked after. The food was abit mixed somedays better than others. My dad didnt have dementia but how the staff were with those residents i wouldn't hesitate to put a family member in Waterhouse Manor as the staff were remarkable, patient and caring
06 May 2025
My wife has continued to receive nothing but the very best in daily care at this wonderful home. All visitors are made to feel very welcome and precise attention to individual needs remains as outstanding as ever. The variety of activities on offer are outstanding and all are carefully chosen to include residents in sessions which are both stimulating and encourage their participation and involvement at a level with which they are comfortable. Relevant information on my wife's well-being is always readily available. Now with warmer weather here a few short trips out to meet up with close friends and family have proved to be a welcome and worthwhile addition to the usual care home routines.
30 April 2025
Mum has been at Waterhouse Manor since January. The home is stunning and very clean. All staff are friendly, caring and professional. Mum has quite complex needs. all of which are being met. Nothing is too much trouble and as a family we feel listened to and made to feel welcome whenever we visit.
14 April 2025
My family and myself really were so happy that my wife was receiving such professional care and kindness from all at WaterHouse Manor. Also, all of us in my wife's family were given so much support during a rather difficult time. Thank you to all at Waterside Manor for looking after my wife so well. Please don't change anything that you do.
07 April 2025
My mum is doing 4 weeks of respite. We did 2 weeks for a start, but she's doing so well she is doing another 2 weeks. She is building up her confidence after being in hospital. She is cared for so well and nothing is too much trouble. Daily updates on how well Mum is doing or any concerns. Always made very welcome.
07 April 2025
I was more than happy with the level of care, understanding and kindness shown to my mother during her respite stay. Mum loved her short stay and the wonderful staff. Mum is looking forward to her next stay.