Waterhouse Manor

Soham Road, Fordham, Ely CB7 5LB
Review Us
9.9 30 Reviews
  • Waterhouse Manor, Ely
Waterhouse Manor, a distinguished care home nestled in the charming village of Fordham. Opened in the Summer of 2024, the home provides exceptional 24-hour dementia, residential, and respite care. Conveniently situated near Chippenham, Newmarket, Mildenhall, and Cambridge, the location blends serene countryside living with easy access to urban amenities. At Waterhouse Manor, the team pledge to create a nurturing and friendly atmosphere tailored to meet each resident's unique needs, ensuring a sense of home and community.

Show Waterhouse Manor on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1585
  • Self-Funded Residential Dementia Care: from £1585
  • RESPITE Self-Funded Residential Care: from £1585
  • RESPITE Self-Funded Residential Dementia Care: from £1585

At Danforth Care Homes, One Inclusive Fee Covers It All


Choosing the right care home for yourself or a loved one is a big decision, and we’re here to make it simpler. At Danforth Care Homes, we pride ourselves on offering one inclusive fee across all our homes. This means no unexpected costs or additional fees—ever.


Here’s what’s included:


All Levels of Care: Whether needs change over time, our comprehensive care ensures residents always receive the right level of support.


Accommodation: A comfortable, private room to call home.


Nutritious Meals: Delicious, chef-prepared meals tailored to residents' preferences and dietary needs.


Lifestyle Activities: Daily activities and events organized by our dedicated in-house lifestyle team, designed to engage, entertain, and enrich.


Weekly Services: Visits from a professional hairdresser and chiropodist are part of our commitment to residents’ well-being.


Our all-inclusive approach ensures peace of mind for residents and their families, so they can focus on what truly matters—quality time together.

These prices are only a guideline, please contact Waterhouse Manor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jessica Ellis (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (66)
  • Single Rooms with ensuite Wet Room (66)

Parking

  • Private car park, including disabled bays and electric car charging points.

Waterhouse Manor Reviews (30)

Total of 30, showing 1-20
9.9

Waterhouse Manor has a Review Score of 9.9 (9.904) out of 10, based on 30 reviews in the last 2 years. Over all time Waterhouse Manor has 30 reviews.

Overall Experience

  • 29
  • 1
  • 0
  • 0
  • 0

Date Published

30
14
30
30
0

Review from Krystal H (Regular Volunteer) published on 2 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were invited to visit Waterhouse Manor with our alpacas for an Alpaca experience for the residents.
As always, the event was very well organised and coordinated. We were greeted with a smile and offered a drink straight away. The residents who we met during the experience were all very happy and
full of cheer! We had a lovely afternoon meeting everyone and thank you for inviting us to spend some time with you. Its a really lovely place to visit, clean, well kept and all the staff who we met were very kind, caring and professional.

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor

Thank you for your wonderful review. Thank you for visiting with your Alpaca's, the residents really enjoyed the event and are really looking forward to seeing you all again soon

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E B (Daughter of Resident) published on 30 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Waterhouse Manor 4 months now and things just get better and better. The staff are all amazing, caring, happy and cheerful and always willing to engage with family visiting. I am always made to feel very welcome and I love that I can visit my dad at any time - there is nothing hidden.
The activities staff work hard to give residents a huge variety of activities and entertainment - and they are all supported and encouraged to participate at whatever level they are able. A weekly exercise group has recently started - which I feel is really important and beneficial for the wellbeing of my dad and for other residents. Waterhouse Manor is so much more than just another care home- it is something lovely and positive. I look forward to visiting my dad here and I'm glad we choose Waterhouse Manor.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rosalind R (Sister of Resident) published on 19 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers couldn't be kinder to my brother, and he couldn't be happier living in his new home. I feel so blessed to find him such a lovely place to live. He loves the food and the company; he was having a lonely time before moving to Waterhouse Manor.
For me, it is such a relief that he is now safe

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor

Thank you for your wonderful review. I am so pleased your brother is so happy living at Waterhouse Manor. It is great to hear you are now reassured that he is receiving outstanding care and he is safe. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D H (Daughter of Resident) published on 16 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently had a two-week respite stay and thoroughly enjoyed herself during this time. Communication to arrange the stay was excellent and I felt able to ask any questions and make requests with confidence. The home is clean, modern and comfortable and everyone is very welcoming. Mum commented
on the lovely staff, who could not do enough for her, and the interesting activities. She felt well cared for and safe, and said she would happily have another stay in the future.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Niece of Resident) published on 16 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After living and the losing her sister-in-law, my aunt had to find a care home. She was welcomed with open arms into this caring and supportive home. My aunt was very nervous, as she likes routine, and had never been in a home before. She has settled in well and is happy. This care home in Fordham,
is beautiful, friendly and there is always lots going on. The staff are amazing, always putting the residents first.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S H (Daughter of Resident) published on 19 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean, friendly and welcoming.
Although a care home it gave the appearance of a hotel.
The staff were amazing and caring to everyone.
My dad was only in for respite but was very well looked after.
The food was abit mixed somedays better than others.
My dad didnt have dementia but how the staff
were with those residents i wouldn't hesitate to put a family member in Waterhouse Manor as the staff were remarkable, patient and caring

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mervyn C (Husband of Resident) published on 6 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has continued to receive nothing but the very best in daily care at this wonderful home. All visitors are made to feel very welcome and precise attention to individual needs remains as outstanding as ever. The variety of activities on offer are outstanding and all are carefully chosen to include
residents in sessions which are both stimulating and encourage their participation and involvement at a level with which they are comfortable. Relevant information on my wife's well-being is always readily available. Now with warmer weather here a few short trips out to meet up with close friends and family have proved to be a welcome and worthwhile addition to the usual care home routines.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison M (Daughter of Resident) published on 30 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Waterhouse Manor since January. The home is stunning and very clean. All staff are friendly, caring and professional. Mum has quite complex needs. all of which are being met. Nothing is too much trouble and as a family we feel listened to and made to feel welcome whenever we visit.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D C (Husband of Resident) published on 14 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and myself really were so happy that my wife was receiving such professional care and kindness from all at WaterHouse Manor. Also, all of us in my wife's family were given so much support during a rather difficult time. Thank you to all at Waterside Manor for looking after my wife so well.
Please don't change anything that you do.

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor

Thank you so much for your lovely review, i am so pleased you were happy with the level of care your wife received. Please do not hesitate to contact us if there is anything we can do to support you and your family due to this difficult time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M S (Daughter of Resident) published on 7 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is doing 4 weeks of respite. We did 2 weeks for a start, but she's doing so well she is doing another 2 weeks. She is building up her confidence after being in hospital. She is cared for so well and nothing is too much trouble. Daily updates on how well Mum is doing or any concerns. Always made
very welcome.

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor

Thank you for your lovely review, i am so pleased mum has settled in so well at Waterhouse Manor and her confidence is building after her hospital stay. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G M (Son of Resident) published on 7 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was more than happy with the level of care, understanding and kindness shown to my mother during her respite stay. Mum loved her short stay and the wonderful staff. Mum is looking forward to her next stay.

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor

Thank you for your wonderful review, i am so pleased your Mother enjoyed her respite stay with us and your happy with the care she received. We are looking forward to welcoming mum back to Waterhouse Manor and we are always here when you need us. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Thelma G (Sister of Resident) published on 7 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Waterhouse Manor is a 5 Star Home Care Accommodation in Fordham, Cambridgeshire. The manager and staff are excellent for my sister. She loved everything about Waterhouse Manor on her first visit and wished she had decided care home living months ago because she felt the joy and peace as she walked in
the door. The accommodation, food and care given is excellent and professional. The manager and the care team were very helpful in assisting with my sister's care based on what she needed after the medical exam and talking with her. She is excited each day and the manager has allowed her to bring books into the home and now she has her own corner for all her bird watching and roaming books outside her room for the resident to read. Overall, my sister is very happy, feels/looks great and safe because the staff has helped her with her social skills. Waterhouse Manor is an amazing place, with a wonderful staff that cares and a great place for my sister. Thanks Waterhouse Manor for saving my sister.

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor

Thank you so much for leaving such a wonderful review, your kind words mean so much to the whole team at Waterhouse Manor. I am so pleased your sister has settled in so well and is so happy with the outstanding care she is receiving. Thank you

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gwen G (Daughter of Resident) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although mum only stayed at Waterhouse Manor for a few weeks as she sadly passed away the care she received was excellent. The care she received was tailored to her specific needs and every member of staff she had contact with treated her with dignity and compassion. My family are so grateful for all
the support we received at what was a very sad time.

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor

Thank you for your lovely review and taking the time to do this at such a sad time for you and your family. From everyone at Danforth Care Homes we are sending you our sincere condolences and we are thinking of you and your family at this difficult time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J W (Relative of Resident) published on 20 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been particularly grateful for advice on how to help our relative to settle and feel at home. Also the sensitivity in realising our sadness in letting them go into residential care.

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor

Thank you for your wonderful review, i am so pleased we have been able to support you on this journey of looking into care for your loved one. We are here to support you and your family and if there is anything we can support with please do not hesitate to reach out to us. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Candy K (Niece of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Arriving at this home is like entering a 5-star hotel. The decor is beautiful and the home is very welcoming. All the staff are very welcoming. My auntie is very happy here and wants for nothing. The facilities are outstanding, every little detail has been thought of. When I visit there are always lots
of smiles from staff and residents. I would recommend this beautiful home to anyone thinking of somewhere for their loved one. You certainly won't regret it.

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor

Thank you for your wonderful review, I am so pleased your auntie has settled in so well at Waterhouse Manor and is enjoying the facilities. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Donald M (Friend of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are friends of an 89-year-old widow who has been in Waterhouse Manor since November 2024 having been living alone with day carers for a few years. We visit her regularly once a week and the overall improvement in her quality of life is very obvious in every respect. The home opened in 2024 so is
new, well designed and appointed and with plenty of parking. All the staff we have encountered seem to be genuinely caring people and professional; they are very welcoming towards us. Our friend says the food is excellent. The home gets involved with the local community and various visits from local groups are arranged. Residents are also taken on short visits to a tea room at a local garden centre which our friend enjoys. She is very happy at Waterhouse Manor.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Angela S (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I knew from my first visit to Waterhouse Manor when I was looking for respite care for my mum that it was going to be an amazing place. The staff are always kind, caring, hardworking and approachable nothing is too much trouble for them. The facilities are excellent; very clean, warm and bright. Mum
was very anxious at first but with lots of support from the staff and other residents she has settled in well and is now a permanent resident. We as a family have always been kept informed of Mum's needs and have been made to feel very welcome when visiting her with mugs of tea and a tasty meal if we want to join Mum for Lunch. The activities vary each day and I have enjoyed joining in with some of them too. I don't worry about Mum as much now as I know she is safe, happy and extremely well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M T (Wife of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been attending Waterhouse Manor on Monday and Friday from the end of September 2024. He requires mainly social care. Memory and speech very limited. The care and stimulation he receives are outstanding. All his time there is very special. He receives constant help with joining in the
many activities, enjoys all refreshments and nourishing meals. All the staff are amazing, thoughtful, kind and reassuring. We are always greeted with a smile.

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor

Thank you for taking the time to leave such a fantastic review for Waterhouse Manor , The whole team pride themselves on delivering outstanding care, meaningful activities for all to enjoy and offering a warm and welcoming environment for all visitors and your review confirms the fantastic work they all do. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gary S (Son of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been attending Waterhouse Manor Care home for 3 months now on a day visitor basis.
She is welcomed by all the staff every day so she feels fully at ease and special in every way. The meals and refreshments she receives are all lovely and the staff all take every opportunity in making
her stay as enjoyable and fully filled as can be. She finishes her day wishing she could stay longer with the staff all making a fuss of her and wishing her well till they see her again.

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor

Thank you for your wonderful review, I am so pleased your mother has settled so well and enjoying our day care service at Waterhouse Manor. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicholas C (Son of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home initially accepted my mum, who suffers from Alzheimer's, for respite care with 3 days notice when a crisis occurred at home with my dad. They immediately addressed pressing issues with injuries, infections, hydration and nutrition while they assessed her future needs, accepting her as
a permanent resident after 3 weeks. Since then she has healed and gained weight, engaged with others and been stimulated each day by activities and a very caring environment. The home is brand new and locally staffed and being one of the first few residents to enter the levels of care and attention she has received are above and beyond anything that could be delivered elsewhere. Communication from staff at the home is first class and we always feel welcome on visits where we can see she responds warmly to them and clearly trusts them. It's difficult to admit but this is the care environment my mum needed much earlier. We are very grateful for all they are doing for her.

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor

Thank you for your wonderful review, I am so pleased we were able to support so quicky with getting Mum settled at Waterhouse Manor. It is so lovely to read how much Mum has improved since being in our care, and she is enjoying all the daily activities Waterhouse Manor offers.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.904)

Overview of Review Score

The Review Score of 9.9 (9.904) out of 10 for Waterhouse Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.904 for Waterhouse Manor is calculated as follows: ( (324 Excellents x 5) + (28 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 355 Ratings = 4.904

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Waterhouse Manor is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (1)

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Waterhouse Manor

What types of Care is Waterhouse Manor registered for?

Older Person Care, Dementia, Eating Disorders, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Waterhouse Manor have?

There are 66 Single Rooms.

What are the Facilities & Services at Waterhouse Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Waterhouse Manor to the centre of Ely?

7.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Waterhouse Manor to verify any information. View our terms and conditions. Waterhouse Manor has an Enhanced Service - more info.