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Waterhouse Manor

Soham Road, Fordham, Ely, Cambridgeshire CB7 5LB
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Wonderful caring team. Couldn't ask for more. Facilities are fantastic. Food was greatY T(Daughter-in-law of Resident/Service User)
Waterhouse Manor, Ely
Waterhouse Manor, Ely
Waterhouse Manor, Ely

Waterhouse Manor is a welcoming care home in Ely, offering 24-hour residential and dementia support, as well as flexible respite stays and compassionate end-of-life care.

A dedicated and highly skilled team focus on creating a warm, supportive environment where residents and their families feel comfortable, valued, and well cared for. The home features a range of thoughtfully designed amenities, including a café, cinema room, and hair and beauty salon.

Residents enjoy stylish,...  

Care Provided by Waterhouse Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,664From £1,872
Residential Dementia CareFrom £1,664From £1,872
Fees are subject to a pre-admission needs assessment which is required to fully understand the level of

care and support required by each individual. Premium rooms normally require an additional charge.

What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services

• WiFi internet access

Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply

an agreed hourly charge for this service.

Contact Waterhouse Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Monika Gorna-Gal (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (66)
  • Single Rooms with ensuite Wet Room (66)

Parking

  • Private car park, including disabled bays and electric car charging points.

Waterhouse Manor Reviews (39)

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9.9

Waterhouse Manor has a Review Score of 9.9 (9.884) out of 10, based on 39 reviews in the last 2 years. Over all time Waterhouse Manor has 39 reviews.

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Showing 39 reviews matching selected criteria
Review from Lauren T (Granddaughter of Resident) published on 22 January 2026 Submitted via Postal Card
Overall Experience

I cannot fault the care support and dignity shown to my nan by all the staff. Knowing nan is safe and all her needs are met, is such a relief to our family. The staff treat nan like she's their own nan which we love. I/we have every trust in the care Waterhouse Manor provides. Thank you all so much.

Reply from Jessica Ellis, General Manager at Waterhouse Manor

Thank you so much for your lovely review, I am so thankful to hear your trust and confidence in the team and this will be passed on to them all. thank you for your ongoing support, your nan is very much part of our family.

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Review from Shelley T (Daughter of Resident) published on 22 January 2026 Submitted via Postal Card
Overall Experience

We cannot fault Waterhouse Manor in everything and anything. We love the staff's attention to detail their care of everyone they obviously love their jobs and we get the feeling they like and care for the residents. When we've a problem however small its always been dealt with quickly with dignity ad with excellent results. The food seems to be very good - the only complaint is the tea is made too weak and too milky. Full fat milk should not be put in tea it defeats the object of mum drinking enough.

Reply from Jessica Ellis, General Manager at Waterhouse Manor

Thank you so much for such a lovely review, this will be passed on to the team. Semi skimmed milk is available and has been added as preference to your mothers care plans. Thank you for your ongoing support, it is appreciated.

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Review from Y T (Daughter-in-law of Resident) published on 28 October 2025 Submitted via Postal Card
Overall Experience

Wonderful caring team. Couldn't ask for more. Facilities are fantastic. Food was great. The atmosphere was more of warmth, fun and friendship. What a great place for when you are feeling vulnerable. Thanks to the great team in making my mother in law welcome.

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor

Thank you so much for your kind words! We're delighted to hear that your mother-in-law felt so welcome and cared for. Our team takes great pride in creating a warm, friendly environment where everyone feels supported and at home. We'll be sure to share your feedback with the whole team, it means a lot to them. We're so glad you had such a positive experience with us.

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Review from H K (Granddaughter of Resident) published on 28 October 2025 Submitted via Postal Card
Overall Experience

So very grateful for the care home for being accommodating. We managed to celebrate my grandad's 90th birthday - all the staff were so helpful and kind.

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor

Thank you so much for your lovely message! We're so pleased we could help make your grandad's 90th birthday a special celebration. It was a joy for our team to be part of such a wonderful milestone. Your kind words mean a lot to us, and we'll be sure to share them with all the staff.

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Review from Gillian S (Daughter of Resident) published on 16 October 2025 Submitted via Website
Overall Experience
My Mum has been a resident for 1 year now, being one of the first to move in. From our very first visit, I knew Mum would be well cared for and happy. The staff are all amazing, the care and patience with everyone is reassuring. Facilities, activities and special events make this an outstanding care home.
We are welcomed as one of the family whenever we visit. For Mum's 98th birthday last week they arranged for us to use one of the lounges, decorated with banners and provided an excellent afternoon tea, despite having a dog show and fete to organise the same day.

I cannot speak highly enough of all the staff at Waterhouse Manor, and would not hesitate to recommend the home for your loved one!

Reply from Jessica Ellis, General Manager at Waterhouse Manor

Thank you so much for your lovely review, this will be shared with the team. Your support is very much appreciated.

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Review from Penny R (Respite Resident) published on 9 October 2025 Submitted via Website
Overall Experience

I am a friend of somebody who comes a couple of times a year to be able to see her relatives and friends. Every time we /I am made so welcome by everybody who obviously all care so much about all the people who are in permanently or in for respite. Nothing seems to be too much trouble. Perhaps I should be putting my name down now!!!

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor

Thank you so much for your kind words! It truly means a lot to us to hear that you feel so welcome each time you visit. We take great pride in creating a caring and supportive environment for both our residents and their families and friends.

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Review from Michael C (Son of Resident) published on 3 October 2025 Submitted via Website
Overall Experience

I had a good feeling as soon as I walked into the care home. Ben on the front desk was welcoming and helpful. After viewing the facilities I thought my Dad would like to be here and be well looked after. He has now been a resident for almost a month and he seems happy and content with his new home. The process involved a good deal of stress, however Sorcha answered all questions and provided great reassurance. In the limited time I have had to visit all of the staff have been friendly and attentive to our needs. Dan was super helpful with sorting practical jobs in Dad's room.

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor

Thank you so much for your kind and thoughtful words. We're truly pleased to hear that you had a positive first impression and that your Dad is settling in well and feeling happy in his new home, that's exactly what we strive for.We'll be sure to pass on your appreciation to Ben, Sorcha, Dan, and...  

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Review from D H (Son of Resident) published on 1 October 2025 Submitted via Website
Overall Experience

I can only offer positives to the care and attention given to my father at Waterhouse Manor, and communicate any concerns in good time. From my observations, the staff always treat the residents with excellent care and attention.

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor

Thank you so much for your kind words and thoughtful feedback. We're truly grateful to hear that your experience with Waterhouse Manor has been so positive. It means a great deal to us that you feel your father is receiving excellent care and attention, and we appreciate you recognising the...  

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Review from W P (Respite Resident) published on 4 September 2025 Submitted via Postal Card
Overall Experience

The staff were most kind and caring. Nothing was too much trouble. Sometimes messages did not get passed on.

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor

Thank you for your review and feedback. I will ensure your kind words about the team are shared with them. Thank you

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Review from Eve C (Wife of Resident) published on 19 August 2025 Submitted via Postal Card
Overall Experience

I was impressed with the rooms and en suite etc. Ate there twice, unfortunately same day of the week, so same meal, but it was enjoyable. Not sure of any activities, never witnessed any. Collected him today after a 2-week stay, and the staff had packed up all his belongings. When I got home, unpacked, I had half the clothes which were not his! I don't know much of what is missing, as I did not make a list when I took him to the care home.

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Review from Krystal H (Regular Volunteer) published on 2 July 2025 Submitted via Website
Overall Experience
We were invited to visit Waterhouse Manor with our alpacas for an Alpaca experience for the residents.

As always, the event was very well organised and coordinated. We were greeted with a smile and offered a drink straight away. The residents who we met during the experience were all very happy and full of cheer! We had a lovely afternoon meeting everyone and thank you for inviting us to spend some time with you. Its a really lovely place to visit, clean, well kept and all the staff who we met were very kind, caring and professional.

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor

Thank you for your wonderful review. Thank you for visiting with your Alpaca's, the residents really enjoyed the event and are really looking forward to seeing you all again soon

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Review from E B (Daughter of Resident) published on 30 June 2025 Submitted via Website
Overall Experience

Dad has been at Waterhouse Manor 4 months now and things just get better and better. The staff are all amazing, caring, happy and cheerful and always willing to engage with family visiting. I am always made to feel very welcome and I love that I can visit my dad at any time - there is nothing hidden. The activities staff work hard to give residents a huge variety of activities and entertainment - and they are all supported and encouraged to participate at whatever level they are able. A weekly exercise group has recently started - which I feel is really important and beneficial for the wellbeing of my dad and for other residents. Waterhouse Manor is so much more than just another care home- it is something lovely and positive. I look forward to visiting my dad here and I'm glad we choose Waterhouse Manor.

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Review from Rosalind R (Sister of Resident) published on 19 June 2025 Submitted via Website
Overall Experience
The carers couldn't be kinder to my brother, and he couldn't be happier living in his new home. I feel so blessed to find him such a lovely place to live. He loves the food and the company; he was having a lonely time before moving to Waterhouse Manor.

For me, it is such a relief that he is now safe

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor

Thank you for your wonderful review. I am so pleased your brother is so happy living at Waterhouse Manor. It is great to hear you are now reassured that he is receiving outstanding care and he is safe. Thank you.

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Review from J S (Niece of Resident) published on 16 June 2025 Submitted via Website
Overall Experience

After living and the losing her sister-in-law, my aunt had to find a care home. She was welcomed with open arms into this caring and supportive home. My aunt was very nervous, as she likes routine, and had never been in a home before. She has settled in well and is happy. This care home in Fordham, is beautiful, friendly and there is always lots going on. The staff are amazing, always putting the residents first.

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Review from D H (Daughter of Resident) published on 16 June 2025 Submitted via Website
Overall Experience

My mother recently had a two-week respite stay and thoroughly enjoyed herself during this time. Communication to arrange the stay was excellent and I felt able to ask any questions and make requests with confidence. The home is clean, modern and comfortable and everyone is very welcoming. Mum commented on the lovely staff, who could not do enough for her, and the interesting activities. She felt well cared for and safe, and said she would happily have another stay in the future.

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Review from S H (Daughter of Resident) published on 19 May 2025 Submitted via Website
Overall Experience
Clean, friendly and welcoming.
Although a care home it gave the appearance of a hotel.
The staff were amazing and caring to everyone.
My dad was only in for respite but was very well looked after.
The food was abit mixed somedays better than others.

My dad didnt have dementia but how the staff were with those residents i wouldn't hesitate to put a family member in Waterhouse Manor as the staff were remarkable, patient and caring

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Review from Mervyn C (Husband of Resident) published on 6 May 2025 Submitted via Website
Overall Experience

My wife has continued to receive nothing but the very best in daily care at this wonderful home. All visitors are made to feel very welcome and precise attention to individual needs remains as outstanding as ever. The variety of activities on offer are outstanding and all are carefully chosen to include residents in sessions which are both stimulating and encourage their participation and involvement at a level with which they are comfortable. Relevant information on my wife's well-being is always readily available. Now with warmer weather here a few short trips out to meet up with close friends and family have proved to be a welcome and worthwhile addition to the usual care home routines.

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Review from Alison M (Daughter of Resident) published on 30 April 2025 Submitted via Website
Overall Experience

Mum has been at Waterhouse Manor since January. The home is stunning and very clean. All staff are friendly, caring and professional. Mum has quite complex needs. all of which are being met. Nothing is too much trouble and as a family we feel listened to and made to feel welcome whenever we visit.

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Review from D C (Husband of Resident) published on 14 April 2025 Submitted via Postal Card
Overall Experience

My family and myself really were so happy that my wife was receiving such professional care and kindness from all at WaterHouse Manor. Also, all of us in my wife's family were given so much support during a rather difficult time. Thank you to all at Waterside Manor for looking after my wife so well. Please don't change anything that you do.

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor

Thank you so much for your lovely review, i am so pleased you were happy with the level of care your wife received. Please do not hesitate to contact us if there is anything we can do to support you and your family due to this difficult time.

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Review from M S (Daughter of Resident) published on 7 April 2025 Submitted via Postal Card
Overall Experience

My mum is doing 4 weeks of respite. We did 2 weeks for a start, but she's doing so well she is doing another 2 weeks. She is building up her confidence after being in hospital. She is cared for so well and nothing is too much trouble. Daily updates on how well Mum is doing or any concerns. Always made very welcome.

Reply from Amy Batchelor, Customer Relations Manager at Waterhouse Manor

Thank you for your lovely review, i am so pleased mum has settled in so well at Waterhouse Manor and her confidence is building after her hospital stay. Thank you.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (42) & Events (0)

News
  • 29 May 2026

    Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...

  • 29 May 2026

    Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...

  • 29 May 2026

    Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...

Upcoming Events

There are no upcoming events for Waterhouse Manor.

Awards / Recognitions (117)

  • 23 Jul 2026Recipient: Care UK
  • 13 Jul 2026Recipient: Care UK
  • 26 Jun 2026Recipient: Care UK

Accreditations

There are no accreditations posted yet for Waterhouse Manor.

Meet the Team (1)

Monika Gorna-Gal
Monika Gorna-GalJob Title:Home Manager

The team and I consider it a huge privilege to care for older people and are proud that their families trust us to care for them.

This is a lovely, friendly and happy home, with a great family atmosphere. We look forward to welcoming you here soon.

Frequently Asked Questions about Waterhouse Manor

What types of Care is Waterhouse Manor registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Waterhouse Manor have?

There are 66 Single Rooms.

What are the Facilities & Services at Waterhouse Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Waterhouse Manor to the centre of Ely?

7.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Waterhouse Manor to verify any information. View our terms and conditions. Waterhouse Manor has an Enhanced Service -more info.