Waterhouse Manor

Soham Road, Fordham, Ely CB7 5LB
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9.9 39 Reviews
  • Waterhouse Manor, Ely
Waterhouse Manor is a welcoming care home in Ely, offering 24-hour residential and dementia support, as well as flexible respite stays and compassionate end-of-life care.

A dedicated and highly skilled team focus on creating a warm, supportive environment where residents and their families feel comfortable, valued, and well cared for. The home features a range of thoughtfully designed amenities, including a café, cinema room, and hair and beauty salon.

Residents enjoy stylish, comfortable bedrooms, each with a private en-suite bathroom, alongside beautifully landscaped gardens that provide a peaceful setting for relaxation and quality time with loved ones.

Surrounded by the picturesque Cambridgeshire countryside, Waterhouse Manor benefits from a vibrant activities programme, with a dedicated team organising regular social events, activities, and outings to enrich daily life.
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Care Provided by Waterhouse Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1585
  • Self-Funded Residential Dementia Care: from £1585
  • RESPITE Self-Funded Residential Care: from £1585
  • RESPITE Self-Funded Residential Dementia Care: from £1585

Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
care and support required by each individual. Premium rooms normally require an additional charge.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Waterhouse Manor to find out the exact price for your requirements.

Contact Waterhouse Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Waterhouse Manor to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jessica Ellis (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Parking

  • Private car park, including disabled bays and electric car charging points.

Waterhouse Manor Reviews (39)

9.9

Waterhouse Manor has a Review Score of 9.9 (9.884) out of 10, based on 39 reviews in the last 2 years.
Over all time Waterhouse Manor has 39 reviews.

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Total of 39, showing 1-20
Review from Lauren T (Granddaughter of Resident) published on 22 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault the care support and dignity shown to my nan by all the staff. Knowing nan is safe and all her needs are met, is such a relief to our family. The staff treat nan like she's their own nan which we love. I/we have every trust in the care Waterhouse Manor provides. Thank you all so much.
Reply from Jessica Ellis, General Manager at Waterhouse ManorThank you so much for your lovely review, I am so thankful to hear your trust and confidence in the team and this will be passed on to them all. thank you for your ongoing support, your nan is very much part of our family.
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Review from Shelley T (Daughter of Resident) published on 22 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We cannot fault Waterhouse Manor in everything and anything. We love the staff's attention to detail their care of everyone they obviously love their jobs and we get the feeling they like and care for the residents. When we've a problem however small its always been dealt with quickly with dignity ad
with excellent results. The food seems to be very good - the only complaint is the tea is made too weak and too milky. Full fat milk should not be put in tea it defeats the object of mum drinking enough.
Reply from Jessica Ellis, General Manager at Waterhouse ManorThank you so much for such a lovely review, this will be passed on to the team. Semi skimmed milk is available and has been added as preference to your mothers care plans. Thank you for your ongoing support, it is appreciated.
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Review from Y T (Daughter-in-law of Resident) published on 28 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful caring team. Couldn't ask for more. Facilities are fantastic. Food was great. The atmosphere was more of warmth, fun and friendship. What a great place for when you are feeling vulnerable. Thanks to the great team in making my mother in law welcome.
Reply from Amy Batchelor, Customer Relations Manager at Waterhouse ManorThank you so much for your kind words! We're delighted to hear that your mother-in-law felt so welcome and cared for. Our team takes great pride in creating a warm, friendly environment where everyone feels supported and at home. We'll be sure to share your feedback with the whole team, it means a lot to them. We're so glad you had such a positive experience with us.
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Review from H K (Granddaughter of Resident) published on 28 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So very grateful for the care home for being accommodating. We managed to celebrate my grandad's 90th birthday - all the staff were so helpful and kind.
Reply from Amy Batchelor, Customer Relations Manager at Waterhouse ManorThank you so much for your lovely message! We're so pleased we could help make your grandad's 90th birthday a special celebration. It was a joy for our team to be part of such a wonderful milestone. Your kind words mean a lot to us, and we'll be sure to share them with all the staff.
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Review from Gillian S (Daughter of Resident) published on 16 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has been a resident for 1 year now, being one of the first to move in. From our very first visit, I knew Mum would be well cared for and happy. The staff are all amazing, the care and patience with everyone is reassuring. Facilities, activities and special events make this an outstanding care
home.
We are welcomed as one of the family whenever we visit. For Mum's 98th birthday last week they arranged for us to use one of the lounges, decorated with banners and provided an excellent afternoon tea, despite having a dog show and fete to organise the same day.
I cannot speak highly enough of all the staff at Waterhouse Manor, and would not hesitate to recommend the home for your loved one!
Reply from Jessica Ellis, General Manager at Waterhouse ManorThank you so much for your lovely review, this will be shared with the team. Your support is very much appreciated.
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Review from Penny R (Respite Resident) published on 9 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a friend of somebody who comes a couple of times a year to be able to see her relatives and friends. Every time we /I am made so welcome by everybody who obviously all care so much about all the people who are in permanently or in for respite. Nothing seems to be too much trouble. Perhaps I should
be putting my name down now!!!
Reply from Amy Batchelor, Customer Relations Manager at Waterhouse ManorThank you so much for your kind words! It truly means a lot to us to hear that you feel so welcome each time you visit. We take great pride in creating a caring and supportive environment for both our residents and their families and friends.
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Review from Michael C (Son of Resident) published on 3 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had a good feeling as soon as I walked into the care home. Ben on the front desk was welcoming and helpful. After viewing the facilities I thought my Dad would like to be here and be well looked after. He has now been a resident for almost a month and he seems happy and content with his new home.
The process involved a good deal of stress, however Sorcha answered all questions and provided great reassurance. In the limited time I have had to visit all of the staff have been friendly and attentive to our needs. Dan was super helpful with sorting practical jobs in Dad's room.
Reply from Amy Batchelor, Customer Relations Manager at Waterhouse ManorThank you so much for your kind and thoughtful words. We're truly pleased to hear that you had a positive first impression and that your Dad is settling in well and feeling happy in his new home, that's exactly what we strive for.We'll be sure to pass on your appreciation to Ben, Sorcha, Dan, and the rest of the team. It means a lot to know that their support made a difference during what we understand can be a very emotional time.
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Review from D H (Son of Resident) published on 1 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can only offer positives to the care and attention given to my father at Waterhouse Manor, and communicate any concerns in good time. From my observations, the staff always treat the residents with excellent care and attention.
Reply from Amy Batchelor, Customer Relations Manager at Waterhouse ManorThank you so much for your kind words and thoughtful feedback. We're truly grateful to hear that your experience with Waterhouse Manor has been so positive. It means a great deal to us that you feel your father is receiving excellent care and attention, and we appreciate you recognising the dedication of our staff. Open and timely communication is something we value deeply, so we're glad to hear this has been your experience as well. Thank you again for your trust and support
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Review from W P (Respite Resident) published on 4 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff were most kind and caring. Nothing was too much trouble. Sometimes messages did not get passed on.
Reply from Amy Batchelor, Customer Relations Manager at Waterhouse ManorThank you for your review and feedback. I will ensure your kind words about the team are shared with them. Thank you
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Review from Eve C (Wife of Resident) published on 19 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was impressed with the rooms and en suite etc. Ate there twice, unfortunately same day of the week, so same meal, but it was enjoyable. Not sure of any activities, never witnessed any. Collected him today after a 2-week stay, and the staff had packed up all his belongings. When I got home, unpacked,
I had half the clothes which were not his! I don't know much of what is missing, as I did not make a list when I took him to the care home.
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Review from Krystal H (Regular Volunteer) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were invited to visit Waterhouse Manor with our alpacas for an Alpaca experience for the residents.
As always, the event was very well organised and coordinated. We were greeted with a smile and offered a drink straight away. The residents who we met during the experience were all very happy and
full of cheer! We had a lovely afternoon meeting everyone and thank you for inviting us to spend some time with you. Its a really lovely place to visit, clean, well kept and all the staff who we met were very kind, caring and professional.
Reply from Amy Batchelor, Customer Relations Manager at Waterhouse ManorThank you for your wonderful review. Thank you for visiting with your Alpaca's, the residents really enjoyed the event and are really looking forward to seeing you all again soon
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Review from E B (Daughter of Resident) published on 30 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been at Waterhouse Manor 4 months now and things just get better and better. The staff are all amazing, caring, happy and cheerful and always willing to engage with family visiting. I am always made to feel very welcome and I love that I can visit my dad at any time - there is nothing hidden.
The activities staff work hard to give residents a huge variety of activities and entertainment - and they are all supported and encouraged to participate at whatever level they are able. A weekly exercise group has recently started - which I feel is really important and beneficial for the wellbeing of my dad and for other residents. Waterhouse Manor is so much more than just another care home- it is something lovely and positive. I look forward to visiting my dad here and I'm glad we choose Waterhouse Manor.
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Review from Rosalind R (Sister of Resident) published on 19 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers couldn't be kinder to my brother, and he couldn't be happier living in his new home. I feel so blessed to find him such a lovely place to live. He loves the food and the company; he was having a lonely time before moving to Waterhouse Manor.
For me, it is such a relief that he is now safe
Reply from Amy Batchelor, Customer Relations Manager at Waterhouse ManorThank you for your wonderful review. I am so pleased your brother is so happy living at Waterhouse Manor. It is great to hear you are now reassured that he is receiving outstanding care and he is safe. Thank you.
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Review from D H (Daughter of Resident) published on 16 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother recently had a two-week respite stay and thoroughly enjoyed herself during this time. Communication to arrange the stay was excellent and I felt able to ask any questions and make requests with confidence. The home is clean, modern and comfortable and everyone is very welcoming. Mum commented
on the lovely staff, who could not do enough for her, and the interesting activities. She felt well cared for and safe, and said she would happily have another stay in the future.
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Review from J S (Niece of Resident) published on 16 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After living and the losing her sister-in-law, my aunt had to find a care home. She was welcomed with open arms into this caring and supportive home. My aunt was very nervous, as she likes routine, and had never been in a home before. She has settled in well and is happy. This care home in Fordham,
is beautiful, friendly and there is always lots going on. The staff are amazing, always putting the residents first.
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Review from S H (Daughter of Resident) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Clean, friendly and welcoming.
Although a care home it gave the appearance of a hotel.
The staff were amazing and caring to everyone.
My dad was only in for respite but was very well looked after.
The food was abit mixed somedays better than others.
My dad didnt have dementia but how the staff
were with those residents i wouldn't hesitate to put a family member in Waterhouse Manor as the staff were remarkable, patient and caring
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Review from Mervyn C (Husband of Resident) published on 6 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has continued to receive nothing but the very best in daily care at this wonderful home. All visitors are made to feel very welcome and precise attention to individual needs remains as outstanding as ever. The variety of activities on offer are outstanding and all are carefully chosen to include
residents in sessions which are both stimulating and encourage their participation and involvement at a level with which they are comfortable. Relevant information on my wife's well-being is always readily available. Now with warmer weather here a few short trips out to meet up with close friends and family have proved to be a welcome and worthwhile addition to the usual care home routines.
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Review from Alison M (Daughter of Resident) published on 30 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Waterhouse Manor since January. The home is stunning and very clean. All staff are friendly, caring and professional. Mum has quite complex needs. all of which are being met. Nothing is too much trouble and as a family we feel listened to and made to feel welcome whenever we visit.
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Review from D C (Husband of Resident) published on 14 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and myself really were so happy that my wife was receiving such professional care and kindness from all at WaterHouse Manor. Also, all of us in my wife's family were given so much support during a rather difficult time. Thank you to all at Waterside Manor for looking after my wife so well.
Please don't change anything that you do.
Reply from Amy Batchelor, Customer Relations Manager at Waterhouse ManorThank you so much for your lovely review, i am so pleased you were happy with the level of care your wife received. Please do not hesitate to contact us if there is anything we can do to support you and your family due to this difficult time.
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Review from M S (Daughter of Resident) published on 7 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is doing 4 weeks of respite. We did 2 weeks for a start, but she's doing so well she is doing another 2 weeks. She is building up her confidence after being in hospital. She is cared for so well and nothing is too much trouble. Daily updates on how well Mum is doing or any concerns. Always made
very welcome.
Reply from Amy Batchelor, Customer Relations Manager at Waterhouse ManorThank you for your lovely review, i am so pleased mum has settled in so well at Waterhouse Manor and her confidence is building after her hospital stay. Thank you.
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Current Review Score: 9.9 (9.884)

Overview of Review Score

The Review Score of 9.9 (9.884) out of 10 for Waterhouse Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.884 for Waterhouse Manor is calculated as follows: ( (406 Excellents x 5) + (45 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 455 Ratings = 4.884
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Waterhouse Manor is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 39 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (101)

Meet the Team (1)

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Jessica Ellis

Job Title: Home Manager Joined: 2025

Jessica Ellis has dedicated over 12 years to a career in care, beginning as a senior carer and progressing to Home Manager. For the past five years, she has successfully managed two homes within the same company, with particular expertise and passion for dementia care. Committed to delivering quality, person-centred care, Jessica is excited to lead Waterhouse Manor as a commissioning home, supporting residents and staff to grow and thrive together.


Outside of work, Jessica is a proud mum of three children aged between 4 and 12. While family life keeps her busy, she enjoys reading and watching crime series in her spare moments.

Frequently Asked Questions about Waterhouse Manor

What types of Care is Waterhouse Manor registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Waterhouse Manor have?

There are 66 Single Rooms.

What are the Facilities & Services at Waterhouse Manor?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Waterhouse Manor to the centre of Ely?

7.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Waterhouse Manor to verify any information. View our terms and conditions. Waterhouse Manor has an Enhanced Service - more info.