
Wonderful caring team. Couldn't ask for more. Facilities are fantastic. Food was greatY T(Daughter-in-law of Resident/Service User)



Wonderful caring team. Couldn't ask for more. Facilities are fantastic. Food was greatY T(Daughter-in-law of Resident/Service User)



Waterhouse Manor is a welcoming care home in Ely, offering 24-hour residential and dementia support, as well as flexible respite stays and compassionate end-of-life care.
A dedicated and highly skilled team focus on creating a warm, supportive environment where residents and their families feel comfortable, valued, and well cared for. The home features a range of thoughtfully designed amenities, including a café, cinema room, and hair and beauty salon.
Residents enjoy stylish,...
Care Provided by Waterhouse Manor
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 66 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
care and support required by each individual. Premium rooms normally require an additional charge.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Waterhouse Manor for full pricing details and T&Cs.
Contact Waterhouse Manor to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Monika Gorna-Gal (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2024
- Number of floors: 2
Room Information
- Single Rooms (66)
- Single Rooms with ensuite Wet Room (66)
Parking
- Private car park, including disabled bays and electric car charging points.
Waterhouse Manor Reviews (39)
Waterhouse Manor has a Review Score of 9.9 (9.884) out of 10, based on 39 reviews in the last 2 years.
Over all time Waterhouse Manor has 39 reviews.
I was more than happy with the level of care, understanding and kindness shown to my mother during her respite stay. Mum loved her short stay and the wonderful staff. Mum is looking forward to her next stay.
Thank you for your wonderful review, i am so pleased your Mother enjoyed her respite stay with us and your happy with the care she received. We are looking forward to welcoming mum back to Waterhouse Manor and we are always here when you need us. Thank you.
Waterhouse Manor is a 5 Star Home Care Accommodation in Fordham, Cambridgeshire. The manager and staff are excellent for my sister. She loved everything about Waterhouse Manor on her first visit and wished she had decided care home living months ago because she felt the joy and peace as she walked in the door. The accommodation, food and care given is excellent and professional. The manager and the care team were very helpful in assisting with my sister's care based on what she needed after the medical exam and talking with her. She is excited each day and the manager has allowed her to bring books into the home and now she has her own corner for all her bird watching and roaming books outside her room for the resident to read. Overall, my sister is very happy, feels/looks great and safe because the staff has helped her with her social skills. Waterhouse Manor is an amazing place, with a wonderful staff that cares and a great place for my sister. Thanks Waterhouse Manor for saving my sister.
Thank you so much for leaving such a wonderful review, your kind words mean so much to the whole team at Waterhouse Manor. I am so pleased your sister has settled in so well and is so happy with the outstanding care she is receiving. Thank you
Although mum only stayed at Waterhouse Manor for a few weeks as she sadly passed away the care she received was excellent. The care she received was tailored to her specific needs and every member of staff she had contact with treated her with dignity and compassion. My family are so grateful for all the support we received at what was a very sad time.
Thank you for your lovely review and taking the time to do this at such a sad time for you and your family. From everyone at Danforth Care Homes we are sending you our sincere condolences and we are thinking of you and your family at this difficult time.
We have been particularly grateful for advice on how to help our relative to settle and feel at home. Also the sensitivity in realising our sadness in letting them go into residential care.
Thank you for your wonderful review, i am so pleased we have been able to support you on this journey of looking into care for your loved one. We are here to support you and your family and if there is anything we can support with please do not hesitate to reach out to us. Thank you.
Arriving at this home is like entering a 5-star hotel. The decor is beautiful and the home is very welcoming. All the staff are very welcoming. My auntie is very happy here and wants for nothing. The facilities are outstanding, every little detail has been thought of. When I visit there are always lots of smiles from staff and residents. I would recommend this beautiful home to anyone thinking of somewhere for their loved one. You certainly won't regret it.
Thank you for your wonderful review, I am so pleased your auntie has settled in so well at Waterhouse Manor and is enjoying the facilities. Thank you.
We are friends of an 89-year-old widow who has been in Waterhouse Manor since November 2024 having been living alone with day carers for a few years. We visit her regularly once a week and the overall improvement in her quality of life is very obvious in every respect. The home opened in 2024 so is new, well designed and appointed and with plenty of parking. All the staff we have encountered seem to be genuinely caring people and professional; they are very welcoming towards us. Our friend says the food is excellent. The home gets involved with the local community and various visits from local groups are arranged. Residents are also taken on short visits to a tea room at a local garden centre which our friend enjoys. She is very happy at Waterhouse Manor.
I knew from my first visit to Waterhouse Manor when I was looking for respite care for my mum that it was going to be an amazing place. The staff are always kind, caring, hardworking and approachable nothing is too much trouble for them. The facilities are excellent; very clean, warm and bright. Mum was very anxious at first but with lots of support from the staff and other residents she has settled in well and is now a permanent resident. We as a family have always been kept informed of Mum's needs and have been made to feel very welcome when visiting her with mugs of tea and a tasty meal if we want to join Mum for Lunch. The activities vary each day and I have enjoyed joining in with some of them too. I don't worry about Mum as much now as I know she is safe, happy and extremely well cared for.
My husband has been attending Waterhouse Manor on Monday and Friday from the end of September 2024. He requires mainly social care. Memory and speech very limited. The care and stimulation he receives are outstanding. All his time there is very special. He receives constant help with joining in the many activities, enjoys all refreshments and nourishing meals. All the staff are amazing, thoughtful, kind and reassuring. We are always greeted with a smile.
Thank you for taking the time to leave such a fantastic review for Waterhouse Manor , The whole team pride themselves on delivering outstanding care, meaningful activities for all to enjoy and offering a warm and welcoming environment for all visitors and your review confirms the fantastic work they all do. Thank you.
She is welcomed by all the staff every day so she feels fully at ease and special in every way. The meals and refreshments she receives are all lovely and the staff all take every opportunity in making her stay as enjoyable and fully filled as can be. She finishes her day wishing she could stay longer with the staff all making a fuss of her and wishing her well till they see her again.
Thank you for your wonderful review, I am so pleased your mother has settled so well and enjoying our day care service at Waterhouse Manor. Thank you.
The care home initially accepted my mum, who suffers from Alzheimer's, for respite care with 3 days notice when a crisis occurred at home with my dad. They immediately addressed pressing issues with injuries, infections, hydration and nutrition while they assessed her future needs, accepting her as a permanent resident after 3 weeks. Since then she has healed and gained weight, engaged with others and been stimulated each day by activities and a very caring environment. The home is brand new and locally staffed and being one of the first few residents to enter the levels of care and attention she has received are above and beyond anything that could be delivered elsewhere. Communication from staff at the home is first class and we always feel welcome on visits where we can see she responds warmly to them and clearly trusts them. It's difficult to admit but this is the care environment my mum needed much earlier. We are very grateful for all they are doing for her.
Thank you for your wonderful review, I am so pleased we were able to support so quicky with getting Mum settled at Waterhouse Manor. It is so lovely to read how much Mum has improved since being in our care, and she is enjoying all the daily activities Waterhouse Manor offers.
I came to this care home in October. My niece pushed me around in my wheelchair and as I went from room to room I felt at peace and thought I would love to come here. The ladies who showed me round were so lovely and kind and explained all the questions I asked. I've been here now for over 3 months not for a moment have I regretted it. The care and attention I get is unbelievable, nothing is too much for them. (If I asked for the moon they would get it.) Food is excellent, well cooked and always delicious, our activities are well thought out and everyone is able to join in. I am always treated with great respect and always feel safe here.
Thank you for your fantastic review, it was a pleasure to meet you when I visited Waterhouse Manor recently and hear how well you have settled in. I am so pleased you are enjoying the food cooked by our wonderful chefs and the care your receiving is outstanding. Thank you.
The staff at Waterhouse have been amazing. I've not seen my Nan as engaged as she is now in years, they really know how to bring the best out of her. It's wonderful to see how interactive she is with some of the staff.
Thank you for your wonderful review. I am so pleased you have seen such an improvement in Nan since her she moved in to Water House Manor. Thank you.
I cannot speak highly enough of Waterhouse Manor, from viewing the home to moving in and every single day thereafter my auntie has been treated so well. The room my auntie has is amazing, it is perfect for her in her wheelchair, with plenty of room and designed and decorated to the highest standard. The staff, accommodation and the care is like a 5-star hotel. I cannot fault it in any way. She has loved it from day one and is just so happy there. She feels completely safe, valued and cared for. The laundry is done every day to a really high standard, anything that needs to be done by the maintenance man is done asap and always with jolly chatter and a smile. I cannot praise the staff highly enough, their kindness, caring, respect and professionalism is 100%. The food is amazing, such a high standard, my auntie looks so well and brighter since she has lived there, she loves being able to have her hair done. There is no home we feel that could be better for her, it is just perfect.
Thank you for your wonderful review and your kind words regarding the care your auntie is receiving at Waterhouse Manor. Thank you for your fantastic feedback about the staff especially regarding our maintenance man, I will ensure your feedback is shared with him. I am so pleased you have seen such an improvement in your Auntie since living at Waterhouse Manor. Thank you.
My father-in-law recently moved into Waterhouse Manor. We looked round several different care homes but really liked this one. We found all the staff really friendly and caring from the moment we looked round. Nothing is too much trouble and all the staff work really well as a team. It has a very homely feel and as a family, we are always made to feel welcome when we visit. The facilities are excellent and there are lots of fun activities for the residents to join in with if they want to. The home is kept very clean. We feel very comforted that my father-in-law is being cared for and looked after in such a wonderful place.
Thank you for your wonderful review, I am so pleased your Father-in-law has settled in so well at Waterhouse Manor and he is enjoying the facilities and activities on offer to him. It's great to hear as a family you are reassured knowing he is being well cared for. Thank you for your kind words...
The team were there on hand to take my father (who had arrived from hospital) and have him freshly washed and changed before meeting the residents there. Timing was perfect as we had arrived for lunch. We were sat at a table together. The care staff couldn't do enough to accommodate for Dad and myself. The food was lovely as was the freshly made latte. Walking through the corridors you had plenty of space, certainly enough for two-way traffic. The bedroom doors were more like posh house front doors with lovely golden door numbers in them. Where it really came into its own, was the highest standard set for the bedroom. All the furnishings and bed linen looked so nice. I really don't think they could have made it look more welcoming and homely.
Thank you for your wonderful review, it is so lovely to hear your father has settled in so well and as a family you are happy with the care, love and attention your father has been given, The team at Waterhouse Manor pride themselves on delivering outstanding care and your review confirms the fantastic work they all do. Thank you.
She was treated with compassion and dignity and settled in much more easily than I had expected. Her medical needs were addressed promptly and she is doing really well, and is now staying as a permanent resident.
The home is beautiful and the staff are friendly, approachable and kind. The food is very good and it's great that it is possible for family members to join Mum for a meal.
Even with it being winter, there are lots of activities available and all the residents look engaged with life and happy.
Thank you for your lovely review, I am so pleased the team at Waterhouse Manor were able to support you as a family in finding care for your mother due to her rapid deterioration. I am glad you are all enjoying the freshly cooked food by our wonderful chef and Mum is enjoying the activities Waterhouse Manor has on daily. Thank you.
From first stepping foot in the care home, was welcomed and felt at ease, staff are extremely friendly and cannot do enough for you. The building is immaculate and has a lovely feel. The care given to my mum is wonderful, she was very anxious going but after her first day was very much at ease with the personal touch given, with all staff remembering her name and making her feel very special. My mum has been made to feel safe and most importantly when collecting her, has a lovely smile on her face. So for that a massive thank you to all the staff.
Thank you for your fantastic review and kind words about the team at Waterhouse Manor. I am so pleased Mum has settled so well and is smiling, that is so important to us. Thank you.
I have just spent two weeks staying at Waterhouse Manor Care Home Fordham in Cambridgeshire. During this period I have had the most wonderful care from an amazing team of people, without exception they are kind, supportive and caring. I was most comfortable and very well looked after during my stay. I have nothing but praise for everyone with whom I came in contact during my stay. Waterhouse Manor is a very special place.
Thank you for your wonderful review and kind words about the team at Waterhouse Manor. I am so pleased you enjoyed your respite stay with us and were well cared for and importantly comfortable. We will look forward to seeing you again. Thank you.
I spent two weeks of respite care at Waterhouse Manor. I was anxious about going but felt very welcomed as soon as I went in. Everyone was so friendly and caring. The accommodation, food and care I received was excellent. Chef most obliging to my needs. I felt safe and well looked after at all times. In view of the fact, that there were so few residents the activities provided were very good. I look forward to returning.
Thank you for your wonderful review, I am so pleased you settled well and enjoyed your respite stay with us. We will look forward to welcoming you back again soon.
Bed Vacancies
Please contact us for latest vacancies.
News (42) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Waterhouse Manor.
Accreditations
There are no accreditations posted yet for Waterhouse Manor.
Meet the Team (1)

The team and I consider it a huge privilege to care for older people and are proud that their families trust us to care for them.
This is a lovely, friendly and happy home, with a great family atmosphere. We look forward to welcoming you here soon.
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