Submit a Review for Willowbrook House
St Arvans Crescent, St Mellons, Cardiff, CF3 0FD
View Full Details of Willowbrook HouseLatest Reviews for Willowbrook House
04 September 2025
Staff are very good with my sister. Thank you.
22 August 2025
I have found the care home to be homely, warm and friendly. The staff are the same, caring, considerate, professional and approachable. Car parking can be a real issue both in and outside of the home area. The resident seems to be relatively happy there; obviously, they would rather be at home, but are in a safe, caring environment.
22 August 2025
Willowbrook House is a wonderful care home, clean and well decorated and well laid out for residents and families to enjoy their time at the home. Since Mum arrived at the home she has been very well cared for, all staff are so kind and caring and it has helped both Mum and Dad (who visits everyday) to settle into the home. Staff are patient and understanding and do their utmost to keep them both happy. Food at the home is of a very high standard and Mum's room is exceptional with an ensuite bathroom which makes looking after her needs so much easier. The activities during the day are numerous and varied which help to make Mum's time at the home so much easier. The garden and lounge areas are great, the garden in particular is safe and sheltered and provides somewhere different to sit at all times of the day. We were very concerned when Mum entered the home, but we shouldn't have worried as she is so well looked after. Thanks to all the staff at Willowbrook.
12 August 2025
I have found since my wife has been a resident that the standard of care is exemplary. The staff are very helpful and friendly, and nothing is too much trouble for them. In addition to this the programme of activities is excellent and of the highest standard. I would have no hesitation in recommending this home to anyone who is interested. It is always kept spotlessly clean, and I find it a privilege to go there.
01 August 2025
My family and I are very happy with the care and attention mum is receiving here. Nice light airy room and the staff are all very kind and helpful. There are lots of great activities every day and she loves the food here so can't fault anything.
19 June 2025
My mum has been a resident for the past two years and I cannot praise the staff enough, my mum had dementia and the staff have been brilliant, my mum sadly passed away 4th June and the staff showed myself, my wife and my mum dignity and respect the last two days of her life, I would highly recommended Willowbrook House
28 June 2022
My Brother was discharged to Willowbrook House after 6 months in hospital at the start of the pandemic - I was, therefore, unable to visit him for a considerable time. He has mental health issues and I was concerned how he would settle in. I spoke to the staff and my brother regularly and once I was able to visit, under strict COVID guidelines, I was firstly impressed by the care and attention he received, he obviously loved it there. Secondly, I was really impressed with the home as a whole, there was no nasty smells normally associated with care homes and the place was spotless and well presented. All the staff are friendly and go out of their way to help. They have a wonderful well kept garden and a team of dedicated activities coordinators to keep them stimulated. I can't praise all the staff enough.
19 August 2019
From our initial enquiries to the moment mum entered the home following a hospital discharge, we have been welcomed by friendly, professional, knowledgeable and caring staff at all times. Although mum has advanced Alzheimer’s and is now wheelchair-bound, she has a much-improved quality of life. She has settled so well, responds to her carers and nurses, with a smile and feels reassured by the genuine kind and exemplary care she receives both day and night. Dad also in his 80s, visits daily and although not a resident, is also cared for while there and always made welcome. The home is bright, modern, smells fresh. All the residents are showered regularly and kept clean and well-groomed. The day rooms and gardens are beautiful. Regular and varied activities are organised by an energetic dedicated duo to entertain residents and visitors. Management and nurses always on hand and vigilant.
07 May 2019
In 18 months mum has been at home, there has been constant upgrading eg designated coffee room with coffee machine for residents and family get-togethers, major repairing of the quadrangle to improve accessibility for residents going outside in the sun and bedroom refurbished. All staff are friendly and create a welcoming atmosphere for residents and visitors - they have done their best to create a homely environment. Mum's sisters often say that if they need to go into a home, let it be Willowbrook.
06 March 2019
My mother has been a resident at Willowbrook House for the last four and a half years. The care she receives is exemplary. The building is clean and fresh, the reception is welcoming. The carers are always friendly to me and caring and compassionate towards my mother. I feel as though we are amongst friends when we visit, and that Mum is a personal friend of the carers and nurses, as well as a person in need of dementia care.
02 November 2018
I am very happy with the care my husband receives at Willowbrook. The staff are caring, attentive, kind and professional and my husband's needs are always met. The management are approachable, available and always willing to talk with me to address any concern I may have about my husband. The carers are outstanding and treat all residents with respect and huge understanding.
31 October 2018
This care home is absolutely wonderful, patients are well looked after, bathed, shaved, clean clothes on every day well fed. Rooms spotless no smells staff are very friendly and helpful. Nothing is too much trouble for them. You are made very welcome each time you visit this gives me peace of mind.
23 October 2018
I'm very happy with the care my mum receives here. The staff are so kind to her, they laugh with her, she is always clean and tidy and very well cared for. The staff genuinely care about the residents.
Latest Reviews for Willowbrook House
04 September 2025
Staff are very good with my sister. Thank you.
22 August 2025
I have found the care home to be homely, warm and friendly. The staff are the same, caring, considerate, professional and approachable. Car parking can be a real issue both in and outside of the home area. The resident seems to be relatively happy there; obviously, they would rather be at home, but are in a safe, caring environment.
22 August 2025
Willowbrook House is a wonderful care home, clean and well decorated and well laid out for residents and families to enjoy their time at the home. Since Mum arrived at the home she has been very well cared for, all staff are so kind and caring and it has helped both Mum and Dad (who visits everyday) to settle into the home. Staff are patient and understanding and do their utmost to keep them both happy. Food at the home is of a very high standard and Mum's room is exceptional with an ensuite bathroom which makes looking after her needs so much easier. The activities during the day are numerous and varied which help to make Mum's time at the home so much easier. The garden and lounge areas are great, the garden in particular is safe and sheltered and provides somewhere different to sit at all times of the day. We were very concerned when Mum entered the home, but we shouldn't have worried as she is so well looked after. Thanks to all the staff at Willowbrook.
12 August 2025
I have found since my wife has been a resident that the standard of care is exemplary. The staff are very helpful and friendly, and nothing is too much trouble for them. In addition to this the programme of activities is excellent and of the highest standard. I would have no hesitation in recommending this home to anyone who is interested. It is always kept spotlessly clean, and I find it a privilege to go there.
01 August 2025
My family and I are very happy with the care and attention mum is receiving here. Nice light airy room and the staff are all very kind and helpful. There are lots of great activities every day and she loves the food here so can't fault anything.
19 June 2025
My mum has been a resident for the past two years and I cannot praise the staff enough, my mum had dementia and the staff have been brilliant, my mum sadly passed away 4th June and the staff showed myself, my wife and my mum dignity and respect the last two days of her life, I would highly recommended Willowbrook House
28 June 2022
My Brother was discharged to Willowbrook House after 6 months in hospital at the start of the pandemic - I was, therefore, unable to visit him for a considerable time. He has mental health issues and I was concerned how he would settle in. I spoke to the staff and my brother regularly and once I was able to visit, under strict COVID guidelines, I was firstly impressed by the care and attention he received, he obviously loved it there. Secondly, I was really impressed with the home as a whole, there was no nasty smells normally associated with care homes and the place was spotless and well presented. All the staff are friendly and go out of their way to help. They have a wonderful well kept garden and a team of dedicated activities coordinators to keep them stimulated. I can't praise all the staff enough.
19 August 2019
From our initial enquiries to the moment mum entered the home following a hospital discharge, we have been welcomed by friendly, professional, knowledgeable and caring staff at all times. Although mum has advanced Alzheimer’s and is now wheelchair-bound, she has a much-improved quality of life. She has settled so well, responds to her carers and nurses, with a smile and feels reassured by the genuine kind and exemplary care she receives both day and night. Dad also in his 80s, visits daily and although not a resident, is also cared for while there and always made welcome. The home is bright, modern, smells fresh. All the residents are showered regularly and kept clean and well-groomed. The day rooms and gardens are beautiful. Regular and varied activities are organised by an energetic dedicated duo to entertain residents and visitors. Management and nurses always on hand and vigilant.
07 May 2019
In 18 months mum has been at home, there has been constant upgrading eg designated coffee room with coffee machine for residents and family get-togethers, major repairing of the quadrangle to improve accessibility for residents going outside in the sun and bedroom refurbished. All staff are friendly and create a welcoming atmosphere for residents and visitors - they have done their best to create a homely environment. Mum's sisters often say that if they need to go into a home, let it be Willowbrook.
06 March 2019
My mother has been a resident at Willowbrook House for the last four and a half years. The care she receives is exemplary. The building is clean and fresh, the reception is welcoming. The carers are always friendly to me and caring and compassionate towards my mother. I feel as though we are amongst friends when we visit, and that Mum is a personal friend of the carers and nurses, as well as a person in need of dementia care.
02 November 2018
I am very happy with the care my husband receives at Willowbrook. The staff are caring, attentive, kind and professional and my husband's needs are always met. The management are approachable, available and always willing to talk with me to address any concern I may have about my husband. The carers are outstanding and treat all residents with respect and huge understanding.
31 October 2018
This care home is absolutely wonderful, patients are well looked after, bathed, shaved, clean clothes on every day well fed. Rooms spotless no smells staff are very friendly and helpful. Nothing is too much trouble for them. You are made very welcome each time you visit this gives me peace of mind.
23 October 2018
I'm very happy with the care my mum receives here. The staff are so kind to her, they laugh with her, she is always clean and tidy and very well cared for. The staff genuinely care about the residents.