Willowbrook House

Willowbrook is a wonderful place. Staff are so caring and it is run like clockwork. The place is super clean and the provision is wonderful in all aspects. Do not hesitate to ensure your loved one's future to Willowbrook. One of our best decisions.

My mother has settled in the carehome she is happy and content. care staff are always friendly and approachable

Overall impressed with the care home and staff.

My mother was a resident here for just under a year. The care she received was excellent. Every member of staff that interacted with her from the receptionist, entertainment staff, and housekeeping as well as the carers and nursing staff were exceptional. I would definitely recommend Willowbrook House to anyone considering it.

My father has been in the home a few weeks,all the staff have been very kind and caring making his move a lot smoother than i thought, he is happy and contented the room he is in is very clean and bright, he enjoys the food and likes rhe staff that look after him, the home is a lovely and the daily activities are enjoyed by all the residents that attend them

Dad was a proud man and he was shown dignity throughout.

Father was cared for at Willowbrook for 3 years. Staff were caring, kind, professional and supportive. His room was always clean as was rest of nursing home. Communication was good. A range of activities was held on a weekly basis and he was encouraged to join in.

A very nice clean home. Lots of things going on for residents. Unfortunately my wife is bedbound and cannot take part in the many functions available. She is very well looked after, warm, clean bedding everyday, lovely food if she so wishes and near to nurses desk. For visiting new restrictions, however sometimes lack of parking spaces.

Very happy with care of my uncle

Very happy with the care and staff at the home was so worried about my mum coming into a care home, but she has settled in amazingly, regained some quality of life again and joins in activities when she wants to and is always smiling.

Without exception, all staff treat my mother kindly and with dignity. I also appreciate the way they listen and speak to me. My mother's bathroom and bed are always cleaned, and her room is usually very clean too. To improve, I would appreciate an extra member of staff per shift, as there is regularly nobody able to respond promptly to a toilet call, as they are so busy elsewhere. This could also allow them more time at meal times to support feeding. Suggestion: have a tick chart in her room for quick reading, to ensure care plans are actually fully adhered to, and create opportunities for those not cognitively impaired to be sociable and entertained.

As soon as we viewed Willowbrook House, we knew it was the perfect place for my father to go to to be looked after. It has a bright, happy & busy environment with such genuine, caring & compassionate staff. They couldn't do more for my father and also support us.

My mother who is 97 years old, has suffered with her health and capacity since having a few strokes and other problems. She has been in Willowbrook Care Home since April 2025 and has been taken care of and treated with compassion; all the staff have been fantastic, including the activity staff, office and maintenance staff.

Lovely care home, staff are amazing, they have looked after my dad in a way that we could not have done. They know Dad better than family since dementia has taken him. The building is well planned out and perfect as a care facility, and all staff, from maintenance to carers and admin, are always friendly and ready to help.

I find the staff are very caring and efficiently interact with residents and are caring and friendly.

Staff are very good with my sister. Thank you.

The resident seems to be relatively happy there; obviously, they would rather be at home, but are in a safe, caring environment.

Willowbrook House is a wonderful care home, clean and well decorated and well laid out for residents and families to enjoy their time at the home. Since Mum arrived at the home she has been very well cared for, all staff are so kind and caring and it has helped both Mum and Dad (who visits everyday) to settle into the home. Staff are patient and understanding and do their utmost to keep them both happy.

Food at the home is of a very high standard and Mum's room is exceptional with an ensuite bathroom which makes looking after her needs so much easier. The activities during the day are numerous and varied which help to make Mum's time at the home so much easier. The garden and lounge areas are great, the garden in particular is safe and sheltered and provides somewhere different to sit at all times of the day. We were very concerned when Mum entered the home, but we shouldn't have worried as she is so well looked after. Thanks to all the staff at Willowbrook.

I have found since my wife has been a resident that the standard of care is exemplary. The staff are very helpful and friendly, and nothing is too much trouble for them. In addition to this the programme of activities is excellent and of the highest standard. I would have no hesitation in recommending this home to anyone who is interested. It is always kept spotlessly clean, and I find it a privilege to go there.

My family and I are very happy with the care and attention mum is receiving here. Nice light airy room and the staff are all very kind and helpful. There are lots of great activities every day and she loves the food here so can't fault anything.

My mum has been a resident for the past two years and I cannot praise the staff enough, my mum had dementia and the staff have been brilliant, my mum sadly passed away 4th June and the staff showed myself, my wife and my mum dignity and respect the last two days of her life, I would highly recommended Willowbrook House