Willowbrook House

St Arvans Crescent, St Mellons, Cardiff CF3 0FD
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9.3 20 Reviews
  • Willowbrook House, Cardiff
Willowbrook house is a family run and owned organisation. They pride themselves on their open and transparent policy to the care they provide.
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Care Provided by Willowbrook House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 110 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Contact Willowbrook House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Willowbrook House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Owner

  • Amos Nursing Homes Ltd

Person in Charge

  • Anna Dowers (Care home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (110)
  • Single Rooms with Ensuite Wet Room (110)

Visiting

  • visiting hours flexible

Parking

  • car parking available

Willowbrook House Reviews (20)

9.3

Willowbrook House has a Review Score of 9.3 (9.312) out of 10, based on 13 reviews in the last 2 years.
Over all time Willowbrook House has 20 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Willowbrook House
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Total of 20, showing 1-20
Review from Carole B (Niece of Resident) published on 24 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with care of my uncle
Reply from Lea Rev, clinical lead at Willowbrook House
Thank you for taking the time to share your positive experience with us. We're so pleased to hear that you are happy with the care of you Uncle. Your satisfaction is our top priority, and your review…read more
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Review from A D (Daughter of Resident) published on 3 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care and staff at the home was so worried about my mum coming into a care home, but she has settled in amazingly, regained some quality of life again and joins in activities when she wants to and is always smiling.
Reply from Lea Rev, clinical lead at Willowbrook House
Thank you for taking the time to share your feedback. Your thoughts helps us to continue improving our service and we appreciate your trust in our team
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Review from B H (Daughter of Resident) published on 26 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Without exception, all staff treat my mother kindly and with dignity. I also appreciate the way they listen and speak to me. My mother's bathroom and bed are always cleaned, and her room is usually very clean too. To improve, I would appreciate an extra member of staff per shift, as there is regularly
nobody able to respond promptly to a toilet call, as they are so busy elsewhere. This could also allow them more time at meal times to support feeding. Suggestion: have a tick chart in her room for quick reading, to ensure care plans are actually fully adhered to, and create opportunities for those not cognitively impaired to be sociable and entertained.
Reply from Lea Rev, clinical lead at Willowbrook House
Thank you for your feedback. We will take this on board and look at ways we can improve.
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Review from Ruth M (Daughter of Resident) published on 22 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As soon as we viewed Willowbrook House, we knew it was the perfect place for my father to go to to be looked after. It has a bright, happy & busy environment with such genuine, caring & compassionate staff. They couldn't do more for my father and also support us.
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Review from D B (Daughter of Resident) published on 19 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff are very caring and efficiently interact with residents and are caring and friendly.
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Review from K R (Daughter of Resident) published on 19 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely care home, staff are amazing, they have looked after my dad in a way that we could not have done. They know Dad better than family since dementia has taken him. The building is well planned out and perfect as a care facility, and all staff, from maintenance to carers and admin, are always friendly
and ready to help.
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Review from J F (Mother of Resident) published on 19 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother who is 97 years old, has suffered with her health and capacity since having a few strokes and other problems. She has been in Willowbrook Care Home since April 2025 and has been taken care of and treated with compassion; all the staff have been fantastic, including the activity staff, office
and maintenance staff.
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Review from Josephine W (Sister of Resident) published on 4 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very good with my sister. Thank you.
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Review from John N (Friend of Resident) published on 22 August 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have found the care home to be homely, warm and friendly.
The staff are the same, caring, considerate, professional and approachable.
Car parking can be a real issue both in and outside of the home area.
The resident seems to be relatively happy there; obviously, they would rather be at home,
but are in a safe, caring environment.
Reply from Lea Rev, clinical lead at Willowbrook House
Thank you for your kind words about our staff and the home. We take pride to hear that you find the team caring and friendly- it really means a lot to us to know that your experience has been…read more
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Review from Paul J (Son of Resident) published on 22 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Willowbrook House is a wonderful care home, clean and well decorated and well laid out for residents and families to enjoy their time at the home. Since Mum arrived at the home she has been very well cared for, all staff are so kind and caring and it has helped both Mum and Dad (who visits everyday)
to settle into the home. Staff are patient and understanding and do their utmost to keep them both happy.


Food at the home is of a very high standard and Mum's room is exceptional with an ensuite bathroom which makes looking after her needs so much easier. The activities during the day are numerous and varied which help to make Mum's time at the home so much easier. The garden and lounge areas are great, the garden in particular is safe and sheltered and provides somewhere different to sit at all times of the day. We were very concerned when Mum entered the home, but we shouldn't have worried as she is so well looked after. Thanks to all the staff at Willowbrook.

Reply from Lea Rev, clinical lead at Willowbrook House
Providing a warm, homely environment where residents and their families feel at ease is at the heart of everything we do, thus hearing a very positive feedback like this validates our motto 'Care is…read more
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Review from Andries G (Husband of Resident) published on 12 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found since my wife has been a resident that the standard of care is exemplary. The staff are very helpful and friendly, and nothing is too much trouble for them. In addition to this the programme of activities is excellent and of the highest standard. I would have no hesitation in recommending
this home to anyone who is interested. It is always kept spotlessly clean, and I find it a privilege to go there.
Reply from Lea Rev, clinical lead at Willowbrook House
Thank you so much for taking the time to leave such a warm and encouraging review. It's wonderful to know that our staff's hard work, from our care team to activity coordinators and domestics, is…read more
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Review from Angela M (Daughter of Resident) published on 1 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and I are very happy with the care and attention mum is receiving here. Nice light airy room and the staff are all very kind and helpful. There are lots of great activities every day and she loves the food here so can't fault anything.
Reply from Lea Rev, clinical lead at Willowbrook House
Thank you for leaving your review. It is gratifying to know that your family feels happy and reassured with the care provided in Willowbrook House. We truly value your feedback and will share your…read more
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Review from Kevin P (Son of Resident) published on 19 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident for the past two years and I cannot praise the staff enough, my mum had dementia and the staff have been brilliant, my mum sadly passed away 4th June and the staff showed myself, my wife and my mum dignity and respect the last two days of her life, I would highly recommended
Willowbrook House
Reply from Lea Rev, clinical lead at Willowbrook House
Thank you so much for your kind words and positive feedback. Our team works hard to provide the highest standard of care and comfort to our residents and knowing that this is appreciated means a lot…read more
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Review from G C (Sister of Resident) published on 28 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Brother was discharged to Willowbrook House after 6 months in hospital at the start of the pandemic - I was, therefore, unable to visit him for a considerable time. He has mental health issues and I was concerned how he would settle in. I spoke to the staff and my brother regularly and once I was
able to visit, under strict COVID guidelines, I was firstly impressed by the care and attention he received, he obviously loved it there. Secondly, I was really impressed with the home as a whole, there was no nasty smells normally associated with care homes and the place was spotless and well presented. All the staff are friendly and go out of their way to help. They have a wonderful well kept garden and a team of dedicated activities coordinators to keep them stimulated. I can't praise all the staff enough.
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Review from Jeanette P (Daughter of Resident) published on 19 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
From our initial enquiries to the moment mum entered the home following a hospital discharge, we have been welcomed by friendly, professional, knowledgeable and caring staff at all times. Although mum has advanced Alzheimer’s and is now wheelchair-bound, she has a much-improved quality of life. She
has settled so well, responds to her carers and nurses, with a smile and feels reassured by the genuine kind and exemplary care she receives both day and night. Dad also in his 80s, visits daily and although not a resident, is also cared for while there and always made welcome. The home is bright, modern, smells fresh. All the residents are showered regularly and kept clean and well-groomed. The day rooms and gardens are beautiful. Regular and varied activities are organised by an energetic dedicated duo to entertain residents and visitors. Management and nurses always on hand and vigilant.
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Review from Michael S (Son of Resident) published on 7 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
In 18 months mum has been at home, there has been constant upgrading eg
designated coffee room with coffee machine for residents and family get-togethers, major repairing of the quadrangle to improve accessibility for residents going outside in the sun and bedroom refurbished.
All staff are friendly
and create a welcoming atmosphere for residents and visitors - they have done their best to create a homely environment. Mum's sisters often say that if they need to go into a home, let it be Willowbrook.
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Review from Barbara L (Daughter of Resident) published on 6 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Willowbrook House for the last four and a half years. The care she receives is exemplary. The building is clean and fresh, the reception is welcoming. The carers are always friendly to me and caring and compassionate towards my mother. I feel as though we are amongst
friends when we visit, and that Mum is a personal friend of the carers and nurses, as well as a person in need of dementia care.
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Review from Vivienne M (Wife of Resident) published on 2 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care my husband receives at Willowbrook. The staff are caring, attentive, kind and professional and my husband's needs are always met. The management are approachable, available and always willing to talk with me to address any concern I may have about my husband. The carers
are outstanding and treat all residents with respect and huge understanding.
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Review from Gladys B (Partner of Resident) published on 31 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is absolutely wonderful, patients are well looked after, bathed, shaved, clean clothes on every day well fed.
Rooms spotless no smells staff are very friendly and helpful. Nothing is too much trouble for them. You are made very welcome each time you visit this gives me peace of mind.
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Review from Beverley L (Daughter of Resident) published on 23 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very happy with the care my mum receives here. The staff are so kind to her, they laugh with her, she is always clean and tidy and very well cared for. The staff genuinely care about the residents.
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Current Review Score: 9.3 (9.312)

Overview of Review Score

The Review Score of 9.3 (9.312) out of 10 for Willowbrook House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.721 for Willowbrook House is calculated as follows: ( (116 Excellents x 5) + (34 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 154 Ratings = 4.721
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.591 Points relating to the number of positive Reviews for Willowbrook House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 110 registered maximum number of service users is 22. 13 Positive Reviews ÷ 22 = 0.591
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Willowbrook House

What types of Care is Willowbrook House registered for?

Older Person Care, Dementia & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Willowbrook House have?

There are 110 Single Rooms.

What are the Facilities & Services at Willowbrook House?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Willowbrook House to the centre of Cardiff?

4.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willowbrook House to verify any information. View our terms and conditions. Willowbrook House has an Enhanced Service - more info.