Willowbrook House

St Arvans Crescent, St Mellons, Cardiff CF3 0FD
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8.5 13 Reviews
  • Willowbrook House, Cardiff
Willowbrook house is a family run and owned organisation. They pride themselves on their open and transparent policy to the care they provide.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • For a maximum of 110 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Amos Nursing Homes Ltd

Person in charge

  • Anna Dowers (Care home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (110)
  • Single Rooms with Ensuite Wet Room (110)

Visiting

  • visiting hours flexible

Parking

  • car parking available

Willowbrook House Reviews (13)

8.5

Willowbrook House has a Review Score of 8.5 (8.549) out of 10, based on 6 reviews in the last 2 years.
Over all time Willowbrook House has 13 reviews.

Overall Experience
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Reviewer Connection to Willowbrook House
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Total of 13, showing 1-13
Review from Josephine W (Sister of Resident) published on 4 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very good with my sister. Thank you.
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Review from John N (Friend of Resident) published on 22 August 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have found the care home to be homely, warm and friendly.
The staff are the same, caring, considerate, professional and approachable.
Car parking can be a real issue both in and outside of the home area.
The resident seems to be relatively happy there; obviously, they would rather be at home,
but are in a safe, caring environment.
Reply from Lea Rev, clinical lead at Willowbrook House

Thank you for your kind words about our staff and the home. We take pride to hear that you find the team caring and friendly- it really means a lot to us to know that your experience has been positive. We also appreciate your feedback regarding the parking. We understand that finding a space can be difficult and we are sorry for any inconvenience this may cause. Due to the layout and location of the home, we unfortunately do not have capacity to expand our car park. However, we do encourage visitors to make use of nearby on street parking and to consider coming at times of the day when the car park is less busy. Our team are always happy to advise on suitable visiting times or nearby parking options. Your visits and feedback are very important to us, and we truly appreciate your understanding.

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Review from Paul J (Son of Resident) published on 22 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Willowbrook House is a wonderful care home, clean and well decorated and well laid out for residents and families to enjoy their time at the home. Since Mum arrived at the home she has been very well cared for, all staff are so kind and caring and it has helped both Mum and Dad (who visits everyday)
to settle into the home. Staff are patient and understanding and do their utmost to keep them both happy.


Food at the home is of a very high standard and Mum's room is exceptional with an ensuite bathroom which makes looking after her needs so much easier. The activities during the day are numerous and varied which help to make Mum's time at the home so much easier. The garden and lounge areas are great, the garden in particular is safe and sheltered and provides somewhere different to sit at all times of the day. We were very concerned when Mum entered the home, but we shouldn't have worried as she is so well looked after. Thanks to all the staff at Willowbrook.

Reply from Lea Rev, clinical lead at Willowbrook House

Providing a warm, homely environment where residents and their families feel at ease is at the heart of everything we do, thus hearing a very positive feedback like this validates our motto 'Care is in our nature'. We understand that initial concerns of moving into a care home and are delighted that your experience has reassured you that your mother is well looked after. It means a great deal to us to also know that families feel welcome and supported.

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Review from Andries G (Husband of Resident) published on 12 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found since my wife has been a resident that the standard of care is exemplary. The staff are very helpful and friendly, and nothing is too much trouble for them. In addition to this the programme of activities is excellent and of the highest standard. I would have no hesitation in recommending
this home to anyone who is interested. It is always kept spotlessly clean, and I find it a privilege to go there.
Reply from Lea Rev, clinical lead at Willowbrook House

Thank you so much for taking the time to leave such a warm and encouraging review. It's wonderful to know that our staff's hard work, from our care team to activity coordinators and domestics, is making a positive impact. Your feedback means a great deal to our whole team and inspires us to keep making each day meaningful.

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Review from Angela M (Daughter of Resident) published on 1 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and I are very happy with the care and attention mum is receiving here. Nice light airy room and the staff are all very kind and helpful. There are lots of great activities every day and she loves the food here so can't fault anything.
Reply from Lea Rev, clinical lead at Willowbrook House

Thank you for leaving your review. It is gratifying to know that your family feels happy and reassured with the care provided in Willowbrook House. We truly value your feedback and will share your comments with the team who will be delighted to hear them.

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Review from Kevin P (Son of Resident) published on 19 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident for the past two years and I cannot praise the staff enough, my mum had dementia and the staff have been brilliant, my mum sadly passed away 4th June and the staff showed myself, my wife and my mum dignity and respect the last two days of her life, I would highly recommended
Willowbrook House
Reply from Lea Rev, clinical lead at Willowbrook House

Thank you so much for your kind words and positive feedback. Our team works hard to provide the highest standard of care and comfort to our residents and knowing that this is appreciated means a lot to us

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Review from G C (Sister of Resident) published on 28 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Brother was discharged to Willowbrook House after 6 months in hospital at the start of the pandemic - I was, therefore, unable to visit him for a considerable time. He has mental health issues and I was concerned how he would settle in. I spoke to the staff and my brother regularly and once I was
able to visit, under strict COVID guidelines, I was firstly impressed by the care and attention he received, he obviously loved it there. Secondly, I was really impressed with the home as a whole, there was no nasty smells normally associated with care homes and the place was spotless and well presented. All the staff are friendly and go out of their way to help. They have a wonderful well kept garden and a team of dedicated activities coordinators to keep them stimulated. I can't praise all the staff enough.
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Review from Jeanette P (Daughter of Resident) published on 19 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
From our initial enquiries to the moment mum entered the home following a hospital discharge, we have been welcomed by friendly, professional, knowledgeable and caring staff at all times. Although mum has advanced Alzheimer’s and is now wheelchair-bound, she has a much-improved quality of life. She
has settled so well, responds to her carers and nurses, with a smile and feels reassured by the genuine kind and exemplary care she receives both day and night. Dad also in his 80s, visits daily and although not a resident, is also cared for while there and always made welcome. The home is bright, modern, smells fresh. All the residents are showered regularly and kept clean and well-groomed. The day rooms and gardens are beautiful. Regular and varied activities are organised by an energetic dedicated duo to entertain residents and visitors. Management and nurses always on hand and vigilant.
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Review from Michael S (Son of Resident) published on 7 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
In 18 months mum has been at home, there has been constant upgrading eg
designated coffee room with coffee machine for residents and family get-togethers, major repairing of the quadrangle to improve accessibility for residents going outside in the sun and bedroom refurbished.
All staff are friendly
and create a welcoming atmosphere for residents and visitors - they have done their best to create a homely environment. Mum's sisters often say that if they need to go into a home, let it be Willowbrook.
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Review from Barbara L (Daughter of Resident) published on 6 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Willowbrook House for the last four and a half years. The care she receives is exemplary. The building is clean and fresh, the reception is welcoming. The carers are always friendly to me and caring and compassionate towards my mother. I feel as though we are amongst
friends when we visit, and that Mum is a personal friend of the carers and nurses, as well as a person in need of dementia care.
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Review from Vivienne M (Wife of Resident) published on 2 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care my husband receives at Willowbrook. The staff are caring, attentive, kind and professional and my husband's needs are always met. The management are approachable, available and always willing to talk with me to address any concern I may have about my husband. The carers
are outstanding and treat all residents with respect and huge understanding.
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Review from Gladys B (Partner of Resident) published on 31 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is absolutely wonderful, patients are well looked after, bathed, shaved, clean clothes on every day well fed.
Rooms spotless no smells staff are very friendly and helpful. Nothing is too much trouble for them. You are made very welcome each time you visit this gives me peace of mind.
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Review from Beverley L (Daughter of Resident) published on 23 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very happy with the care my mum receives here. The staff are so kind to her, they laugh with her, she is always clean and tidy and very well cared for. The staff genuinely care about the residents.
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Current Review Score: 8.5 (8.549)

Overview of Review Score

The Review Score of 8.5 (8.549) out of 10 for Willowbrook House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.9 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.676 for Willowbrook House is calculated as follows: ( (48 Excellents x 5) + (23 Goods x 4) ) ÷ 71 Ratings = 4.676
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.873 Points relating to the number of positive Reviews for Willowbrook House is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 110 registered maximum number of service users is 22. 6 Positive Reviews ÷ 22 = 0.273
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Willowbrook House

What types of Care is Willowbrook House registered for?

Older Person Care, Dementia & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Willowbrook House have?

There are 110 Single Rooms.

What are the Facilities & Services at Willowbrook House?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Willowbrook House to the centre of Cardiff?

4.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willowbrook House to verify any information. View our terms and conditions. Willowbrook House has an Enhanced Service - more info.