Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

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Latest Reviews for Park Lane House

stars
stars 18 August 2025
The home looked after my aunt for 4 years,and if it wasn't for there care after several set backs we would have lost her sooner. The care they gave her in her final weeks in January was the best you could ask for, and made our final days easier. There was not one member of staff who did not come in to see her on her final days. Thank you everyone at Park Lane.
Review from Irene D (Niece of Resident/Service User)
stars
stars 24 July 2018
Wouldn’t recommend this home as my dad was told he must leave immediately. We had no carers set up for my dad's care.
Review from Tracey R (Daughter of Resident/Service User)
stars
stars 02 November 2016
Very pleased with the care my friend has at Park Lane House Care Home. After being in two previous homes, I no longer fear for her safety here. She is well cared for, and her room and bathroom are spotlessly clean and fresh. The staff are all very caring and understanding of the situation of the residents, it is very well managed. My friend has been in Park Lane House Care Home since the beginning of the year and looks forward to every meal which is another bonus.
Review from Angela J (Friend of Resident/Service User)