Submit a Review for Heathlands Care Home
2b Hatch Lane, Chingford, London, E4 6NF
View Full Details of Heathlands Care HomeLatest Reviews for Heathlands Care Home
02 September 2025
Our beloved friend recently passed away at Heathlands Care Home, and we are deeply grateful for the outstanding care they received. From the very beginning, the staff showed kindness, respect, and compassion, creating a warm and supportive environment that truly felt like home. We would especially like to thank the managers for their exceptional leadership and dedication. One of them cared for our friend with gentleness and professionalism, always offering patience and compassion. The other brought warmth and reassurance, ensuring that the home was well run and filled with dignity and kindness. Their support extended not only to our friend but also to us as family and friends during such a difficult time. The wider Heathlands team also went above and beyond to ensure our friend's final days were peaceful and dignified. The home is always clean, welcoming, and nurturing, with staff who treat residents as part of their own family. Although we are heartbroken by our loss.
27 June 2025
My dad was pretty new to heathlands before getting a room there on bluebell I was his carerfor 3 yrs but unfortunately I was told it would be best for him to have all round care my dad had a terrible time in and out of hospital with different infections and then a dementia diagnosis before joining heathlands so I was very worried about accepting a place I felt I was letting him down but he was given a lovely room to stay which was bright and sunny he was able to all his things from home to keep him company & for it to feel home which was lovely I got to know a few members of staff at heathlands & everyone of them was so lovely so helpful with any questions or concerns I had my father stayed with them for about 3-4 months before he passed away in hospital I can begin to tell you how happy & loved they made my dad feel while he was with them I saw a massive change in my dads spirt while he was there to describe it was just pure happiness and full of joy and laughter
13 June 2025
Heathlands Care Home took excellent care of my brother during the last few months of his life. Nursing & general care was excellent, delivered by friendly and caring staff. The management team gave me complete confidence in the consistently high standard of care being provided. The meals looked good & were tailored for residents needs overall I found the home a friendly & caring environment.
04 June 2025
Caring, understanding, compassionate and professional staff. Excellent management team. I know my mother, who has complex needs, is in good hands. She is settled and my family and I are very grateful.
27 May 2025
My father came to Heathland's after a month stay in hospital with fractured ribs and spinal fractures To be honest we didn't think he would make it out of hospital Now he is walking again, eating well and having one to one care. Quite amazing The owners are changing so we shall see what that brings Downsides- the help button hardly ever works and my requests for change of room so far haven't been acknowledged.
13 November 2024
My mum was transferred to Heathlands a few weeks before she died but the staff and management were brilliant. They were so kind, caring and could not do enough for us. My mum was treated with the utmost dignity and care. They were so patient with us as we have so many siblings. It was kept so clean, plenty of parking, refreshments for visitors too. Nothing we asked was ever too much.
26 September 2024
Although my husband was only in Heathlands Care Home for 3 weeks before he died, He was very happy there. All the staff, care nurses, carers, kitchen staff and the management were excellent to name but a few. They were all very sensitive to the needs of the patient and the family during visiting. The doctor seemed to come regularly (Thursdays) I believe was very nice. Plenty of parking and visiting was not tied to certain times although they preferred you not to visit during mealtime.
24 September 2024
Generally all quite good, sometimes outstanding, and sometimes not so good. Management has improved recently. This has led to an all-around general improvement in all areas, however, they have lost the best member of the entertainment staff and needs to be replaced.
28 June 2024
My Nan is so happy at Heathlands which she now refers to as her home. She has her own room, the team is consistent and Nan adores her keyworker and praises the other staff. She couldn't ask for better care everyone is so friendly, positive and meets Nan's care needs. There is a nurse on Nan's level at all times who meets Nan's medical needs booking her in with the relevant agencies ie audiologist and chiropodist. The home has fantastic choices of food. The activities team is led by a fantastic team leader, all are enthusiastic, caring and lovely making sure Nan has a great day, they do arts/crafts, coffee mornings and garden visits. The nursing home also arranged for the local day nursery to visit and Nan loved interacting with the children. They also have fun days including live singers for all the family to enjoy. There are regular family meetings and posters where you can keep up to date with what's going on. Nan gets her hair done every other week by a hairdresser who comes to the home.
25 June 2024
The transfer from hospital to Heathlands was handled very efficiently and professionally. The care was overall good. The food was very good with a good choice. The care of my uncle's clothes was excellent. The home was very clean and the majority of the staff were friendly and caring. My only complaint was when my uncle died I didn't feel the bereavement care for us as a family was very good.
21 June 2024
My mum spent her last six months under the care of Heathlands and we were extremely happy with the way she was looked after here. The staff always made time for a chat with her and were always very kind. Family members who visited her also voiced the same opinions about the home and staff. Her room and laundry were always extremely clean and the cleaning/laundry staff members always made time to chat to my mum too. My mum always said that she had made the right decision about moving into this home and she was very happy here.
18 June 2024
From the day she entered Heathlands staff went out of their way to make my mum feel welcome. Her bedroom was a good size, and she was able to personalise it with family photos and items to make it more homely. The level of care I witnessed was exceptional. The staff were attentive, and professional, treated my mum with dignity, and put her needs at the centre of every interaction with her. Some of the individual carers are brilliant, exactly the sort of people I wanted to care for Mum. I was welcomed every day as a visitor, and every staff member from the minute I walked into the home greeted me with a smile, and all showed an interest in Mum. I was very impressed with the way in which families are kept up to date. I had remote access to Mum's care plan and was able to see the current state of her wellbeing. Discussions with the nurses were always professional and realistic. I would certainly recommend Heathlands.
09 May 2024
I am very pleased with my mum's care. Her health has actually improved since being in hospital! However, she feels the ‘personal touch’ from carers drops a little at weekends when contract staff come in. It is also not ideal that some of her room is used to store boxes of medication materials.
08 May 2024
Overall my dad is very well cared for by staff who show him compassion and attend to his needs. My dad enjoys the activities in particular singing. The home offers extra facilities including a hairdresser and foot care.
25 March 2024
It's a shame as this nursing home has potential, let down by head office and certain staff as some lazy carers with the amazing decent carers leaving or picking the slack up for the terrible ones. Activities by team poor, they do not adhere to the activity schedule, hoodwinking management. Food indistinguishable as to what meal it is, the cheapest ingredients used. Inadequate changing of residents, smelling, crying out in distress, no regular pattern of changing, it’s just as and when which doesn’t work as carers off on breaks/sat on phones. When meant to lock away items of great value, missing from residents' rooms and nothing done to rectify it. Some carers are horrible and shout at the residents with severe Alzheimer’s and I've seen many go unfed at supper time whilst visiting and had to say they need feeding. Agency nurses do the bulk of nursing and are mostly useless, not adhering to the MAR chart, meds not crushed despite being put by GP. This went on for two years till my dad's death.
12 March 2024
Definitely not worth the fees that they charge. Management are rubbish and will not deal with any complaints. Residents not showered regularly and therefore end up with infections that could be avoided. Lots of safeguarding issues. 1-2 Carers that are rough with the residents to the point they have had an investigation but still allowed to work with vulnerable people. Lots of temporary staff, not enough permanent staff. Food is awful. The home has really gone downhill since we first arrived, and I was even told by the social worker that she wouldn't recommend my family member to come back after a hospital stay due to neglect and safeguarding issues. The sad thing is there are about 8 careers that are amazing and very caring and if the whole home was like this and had a decent manager it could be turned around but all the good careers are leaving. I am only talking about one floor of Heathlands but I know there are lots of complaints at the moment.
14 December 2023
Excellent care is given to my dad. All the staff are very friendly always ready to help. My dad is happy in this environment as it doesn’t feel too clinical. The rooms are homely and comfortable. The communal spaces are very welcoming.
13 December 2023
My wife has been at Heathlands for 1 year. The staff are very caring and friendly, my wife has dementia and her care is very challenging, I am so grateful to all the staff at Heathlands for caring for all of my wife's needs. The food is very good and always on time, which my wife enjoys. The rooms are clean and tidy. I cannot find words to thank the management and staff enough for looking after my wife.
12 December 2023
The staff are friendly and approachable. The home is very clean. Visiting times are very flexible. GP attends weekly and hairdresser appointments every other week. The entrainment staff are very enthusiastic and caring about my mum's needs, and that includes all staff.
28 August 2023
At the present moment I have no complaints, I marked the food and drink as a three star as Mum has liquidated meals and thicker in drinks. Activities I put as don’t know as my mum can’t really get involved too much.
Latest Reviews for Heathlands Care Home
02 September 2025
Our beloved friend recently passed away at Heathlands Care Home, and we are deeply grateful for the outstanding care they received. From the very beginning, the staff showed kindness, respect, and compassion, creating a warm and supportive environment that truly felt like home. We would especially like to thank the managers for their exceptional leadership and dedication. One of them cared for our friend with gentleness and professionalism, always offering patience and compassion. The other brought warmth and reassurance, ensuring that the home was well run and filled with dignity and kindness. Their support extended not only to our friend but also to us as family and friends during such a difficult time. The wider Heathlands team also went above and beyond to ensure our friend's final days were peaceful and dignified. The home is always clean, welcoming, and nurturing, with staff who treat residents as part of their own family. Although we are heartbroken by our loss.
27 June 2025
My dad was pretty new to heathlands before getting a room there on bluebell I was his carerfor 3 yrs but unfortunately I was told it would be best for him to have all round care my dad had a terrible time in and out of hospital with different infections and then a dementia diagnosis before joining heathlands so I was very worried about accepting a place I felt I was letting him down but he was given a lovely room to stay which was bright and sunny he was able to all his things from home to keep him company & for it to feel home which was lovely I got to know a few members of staff at heathlands & everyone of them was so lovely so helpful with any questions or concerns I had my father stayed with them for about 3-4 months before he passed away in hospital I can begin to tell you how happy & loved they made my dad feel while he was with them I saw a massive change in my dads spirt while he was there to describe it was just pure happiness and full of joy and laughter
13 June 2025
Heathlands Care Home took excellent care of my brother during the last few months of his life. Nursing & general care was excellent, delivered by friendly and caring staff. The management team gave me complete confidence in the consistently high standard of care being provided. The meals looked good & were tailored for residents needs overall I found the home a friendly & caring environment.
04 June 2025
Caring, understanding, compassionate and professional staff. Excellent management team. I know my mother, who has complex needs, is in good hands. She is settled and my family and I are very grateful.
27 May 2025
My father came to Heathland's after a month stay in hospital with fractured ribs and spinal fractures To be honest we didn't think he would make it out of hospital Now he is walking again, eating well and having one to one care. Quite amazing The owners are changing so we shall see what that brings Downsides- the help button hardly ever works and my requests for change of room so far haven't been acknowledged.
13 November 2024
My mum was transferred to Heathlands a few weeks before she died but the staff and management were brilliant. They were so kind, caring and could not do enough for us. My mum was treated with the utmost dignity and care. They were so patient with us as we have so many siblings. It was kept so clean, plenty of parking, refreshments for visitors too. Nothing we asked was ever too much.
26 September 2024
Although my husband was only in Heathlands Care Home for 3 weeks before he died, He was very happy there. All the staff, care nurses, carers, kitchen staff and the management were excellent to name but a few. They were all very sensitive to the needs of the patient and the family during visiting. The doctor seemed to come regularly (Thursdays) I believe was very nice. Plenty of parking and visiting was not tied to certain times although they preferred you not to visit during mealtime.
24 September 2024
Generally all quite good, sometimes outstanding, and sometimes not so good. Management has improved recently. This has led to an all-around general improvement in all areas, however, they have lost the best member of the entertainment staff and needs to be replaced.
28 June 2024
My Nan is so happy at Heathlands which she now refers to as her home. She has her own room, the team is consistent and Nan adores her keyworker and praises the other staff. She couldn't ask for better care everyone is so friendly, positive and meets Nan's care needs. There is a nurse on Nan's level at all times who meets Nan's medical needs booking her in with the relevant agencies ie audiologist and chiropodist. The home has fantastic choices of food. The activities team is led by a fantastic team leader, all are enthusiastic, caring and lovely making sure Nan has a great day, they do arts/crafts, coffee mornings and garden visits. The nursing home also arranged for the local day nursery to visit and Nan loved interacting with the children. They also have fun days including live singers for all the family to enjoy. There are regular family meetings and posters where you can keep up to date with what's going on. Nan gets her hair done every other week by a hairdresser who comes to the home.
25 June 2024
The transfer from hospital to Heathlands was handled very efficiently and professionally. The care was overall good. The food was very good with a good choice. The care of my uncle's clothes was excellent. The home was very clean and the majority of the staff were friendly and caring. My only complaint was when my uncle died I didn't feel the bereavement care for us as a family was very good.
21 June 2024
My mum spent her last six months under the care of Heathlands and we were extremely happy with the way she was looked after here. The staff always made time for a chat with her and were always very kind. Family members who visited her also voiced the same opinions about the home and staff. Her room and laundry were always extremely clean and the cleaning/laundry staff members always made time to chat to my mum too. My mum always said that she had made the right decision about moving into this home and she was very happy here.
18 June 2024
From the day she entered Heathlands staff went out of their way to make my mum feel welcome. Her bedroom was a good size, and she was able to personalise it with family photos and items to make it more homely. The level of care I witnessed was exceptional. The staff were attentive, and professional, treated my mum with dignity, and put her needs at the centre of every interaction with her. Some of the individual carers are brilliant, exactly the sort of people I wanted to care for Mum. I was welcomed every day as a visitor, and every staff member from the minute I walked into the home greeted me with a smile, and all showed an interest in Mum. I was very impressed with the way in which families are kept up to date. I had remote access to Mum's care plan and was able to see the current state of her wellbeing. Discussions with the nurses were always professional and realistic. I would certainly recommend Heathlands.
09 May 2024
I am very pleased with my mum's care. Her health has actually improved since being in hospital! However, she feels the ‘personal touch’ from carers drops a little at weekends when contract staff come in. It is also not ideal that some of her room is used to store boxes of medication materials.
08 May 2024
Overall my dad is very well cared for by staff who show him compassion and attend to his needs. My dad enjoys the activities in particular singing. The home offers extra facilities including a hairdresser and foot care.
25 March 2024
It's a shame as this nursing home has potential, let down by head office and certain staff as some lazy carers with the amazing decent carers leaving or picking the slack up for the terrible ones. Activities by team poor, they do not adhere to the activity schedule, hoodwinking management. Food indistinguishable as to what meal it is, the cheapest ingredients used. Inadequate changing of residents, smelling, crying out in distress, no regular pattern of changing, it’s just as and when which doesn’t work as carers off on breaks/sat on phones. When meant to lock away items of great value, missing from residents' rooms and nothing done to rectify it. Some carers are horrible and shout at the residents with severe Alzheimer’s and I've seen many go unfed at supper time whilst visiting and had to say they need feeding. Agency nurses do the bulk of nursing and are mostly useless, not adhering to the MAR chart, meds not crushed despite being put by GP. This went on for two years till my dad's death.
12 March 2024
Definitely not worth the fees that they charge. Management are rubbish and will not deal with any complaints. Residents not showered regularly and therefore end up with infections that could be avoided. Lots of safeguarding issues. 1-2 Carers that are rough with the residents to the point they have had an investigation but still allowed to work with vulnerable people. Lots of temporary staff, not enough permanent staff. Food is awful. The home has really gone downhill since we first arrived, and I was even told by the social worker that she wouldn't recommend my family member to come back after a hospital stay due to neglect and safeguarding issues. The sad thing is there are about 8 careers that are amazing and very caring and if the whole home was like this and had a decent manager it could be turned around but all the good careers are leaving. I am only talking about one floor of Heathlands but I know there are lots of complaints at the moment.
14 December 2023
Excellent care is given to my dad. All the staff are very friendly always ready to help. My dad is happy in this environment as it doesn’t feel too clinical. The rooms are homely and comfortable. The communal spaces are very welcoming.
13 December 2023
My wife has been at Heathlands for 1 year. The staff are very caring and friendly, my wife has dementia and her care is very challenging, I am so grateful to all the staff at Heathlands for caring for all of my wife's needs. The food is very good and always on time, which my wife enjoys. The rooms are clean and tidy. I cannot find words to thank the management and staff enough for looking after my wife.
12 December 2023
The staff are friendly and approachable. The home is very clean. Visiting times are very flexible. GP attends weekly and hairdresser appointments every other week. The entrainment staff are very enthusiastic and caring about my mum's needs, and that includes all staff.
28 August 2023
At the present moment I have no complaints, I marked the food and drink as a three star as Mum has liquidated meals and thicker in drinks. Activities I put as don’t know as my mum can’t really get involved too much.