Heathlands Care Home

Thank you so much for your touching words and for taking the time to share your experience. We are deeply sorry for your loss and send our heartfelt condolences to you, your family, and friends.It means so much to all of us at Heathlands to know that the care, kindness, and support we provided brought comfort during such a difficult time. We strive to create a home filled with dignity, respect, and compassion, and your feedback reassures us that we are achieving what matters most.Your appreciation for our managers and wider team will be shared with everyone at Heathlands. They will be truly moved to know their dedication and warmth made a difference to your beloved friend and to those closest to them.Thank you once again for your kind words and trust in us it is an honour to have been part of your friend's journey.With warm regardsHome Manager

Thank you so much for your kind and heartfelt review. Your words mean a lot to all of us at Heathlands. We are truly grateful that you felt joy, laughter, and comfort during your time with us, and that your father received the care he deserved.It was a privilege to be part of your journey, and we will always remember the smiles you brought to our home.Kind Regards Home Manager

Thank you so much for your kind words and for taking the time to share your experience. We're so pleased to hear that your brother received the care and support he needed during his time with us.It means a great deal to our team to know that you felt confident in the care provided, and that you found the home to be friendly and caring. We always aim to meet each resident's needs with compassion and dignity.Your feedback is truly appreciated and will be shared with the team.Warm regards.

Thank you for taking the time to share feedback regarding your experience with Heathlands. We truly value & appreciate your comments as they help us to continuously improve the care & service we provide. We apologise for the delay in responding to your request for a room change as we are looking for a room near the nursing station to ensure a smooth and comfortable transition, we want to make sure the move only happens once. We have identified one that needs a bit of refurb. We are also grateful for your kind words about the care your father received upon his transfer from the hospital and your recognition of our dedicated team. Your concern regarding the change in ownership is completely understandable. At present we do not anticipate any changes that would affect the quality of care or service and we remain committed to maintaining our high standards. Thank you once again for your thoughtful feedback and continued support. Kind Regards - Home Manager

Thank you so much for your heartfelt message. We are truly grateful for your kind words about the care your mother received at Heathlands. Our team is dedicated to providing compassionate and dignified care, and it's wonderful to hear that you felt supported during this challenging time. We strive to create a welcoming environment for both residents and their families, and your feedback reassures us that we are on the right path. If there's anything more we can do for you or your family, please don't hesitate to reach out. Warm regards

Thank you for your kind words and appreciation regarding the care that your husband received at Heathlands Care Home. We are deeply honoured that you chose our home for his end-of-life journey, and it was our privilege to provide him with comfort and support. We are glad to hear that he was happy and that our staff, including the nurses, carers, kitchen staff and management, were able to meet both his and your family's needs with sensitivity and dedication. We also appreciate your feedback on the doctor's regular visits and the convenience of our parking and visiting arrangements. Your thoughtful review means a lot to us and will be shared with our team. Thank you once again for your kind words and, once again, please accept our condolences on your loss.

Dear Danielle, thank you for taking the time to write such a lovely review of our home. We have an amazing team that works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. Your relative is such a pleasure to look after and is very much loved here at Heathlands Care Home. We look forward to seeing you and your family again when you next visit.

Thank you so much for your heartfelt feedback and comments, which mean such a lot to the team. We are very grateful that you chose our home for your relative's care. He was such a lovely person, and it was our pleasure to welcome him to our family and look after him. As you can imagine, we miss him very much. Please accept, once again, our condolences on your loss. Kind Regards Gladys Danquah Home Manager

Thank you very much for your review. The team and I are delighted that you were happy with your loved one's care. We have fond memories of her joining in activities at the home, especially she loved bringing happiness and smiles, she loved having a good old talk and conversation and loved our pamper mornings she was certainly a big personality and is very much missed by staff and other residents. We would like to offer you and your family our sincere condolences, and our very best wishes for the future.

Thank you so much for your heartfelt feedback and comments, which mean such a lot to the team. We are very grateful that you chose our home for your relative's care. She was such a lovely person and it was our pleasure to welcome her to our family and look after her. As you can imagine, we miss her very much. Please accept, once again, our condolences on your loss.

Dear Denise,as you may be aware, I have only very recently taken over as home manager. Being new in the role, my immediate focus is on ensuring that all our residents receive person-centred care that is totally tailored to their individual needs. We welcome feedback from our resident's families, and work closely with them and our professional colleagues to ensure that our care is the best it can be. If you would like to meet with me for further discussion or to make a complaint, please contact me at Heathlands Care Home. You can also talk in confidence to our quality team on 07810 487150 and email them via quality@canfordhealthcare.co.uk. Once again, we would like to offer our sincere condolences on the loss of your father.

As you may be aware, I have very recently taken over as registered manager and was not at the home when your aunt was there. My team and I are already addressing the issues that you have highlighted in your review. However, if you have any specific concerns about your aunt’s care, and you and your family wish to meet with me or make a complaint, please contact me at Heathlands Care Home. You can also talk in confidence to our quality team on 07810 487150 and email them via quality@canfordhealthcare.co.uk.