The staff were very efficient, kind and above all, he was treated with respect.Phillip W(Son of Resident/Service User)
The home is a safe, comfortable environment to live in and feel as if you are in your own home.Alison P(Daughter of Resident/Service User)
Whilst at Heathlands, mum was treated with utmost care and kindness.Susan I(Mother of Resident/Service User)
The staff were very efficient, kind and above all, he was treated with respect.Phillip W(Son of Resident/Service User)
The home is a safe, comfortable environment to live in and feel as if you are in your own home.Alison P(Daughter of Resident/Service User)
Whilst at Heathlands, mum was treated with utmost care and kindness.Susan I(Mother of Resident/Service User)
Heathlands Care Home is a modern, purpose-built nursing home in a residential area of Chingford.
Set within its own private landscaped garden, Heathlands has been carefully designed to offer all the advanced facilities of a modern care home while retaining a warm, relaxed and homely feel.
Heathlands offers nursing, short-term and palliative care, as well as secure and compassionate care for residents living with dementia. Each floor has its own dedicated...
Heathlands Care Home is a modern, purpose-built nursing home in a residential area of Chingford.
Set within its own private landscaped garden, Heathlands has been carefully designed to offer all the advanced facilities of a modern care home while retaining a warm, relaxed and homely feel.
Heathlands offers nursing, short-term and palliative care, as well as secure and compassionate care for residents living with dementia. Each floor has its own dedicated team of nursing and care staff that are on hand 24/7. With a keyworker system, residents will always have a friendly and familiar face looking out for them.
The home has 84 spacious ensuite bedrooms that are spread over three floors. Each room is comfortably furnished and equipped with a TV, nurse-call system and an adjustable automatic bed. There is also plenty of space for wheelchairs, if required. Residents can personalise their room with their own pictures, photographs, accessories and small items of furniture, creating their own special home-from-home.
On every floor, there is a dining room and lounge where residents can gather for meals, group activities, socialise or sit quietly, if they prefer.
Contact Heathlands Care Home to confirm what's included and get a personalised quote:
Fees are dependent on the level of care required. Please contact the home directly for more information.
The price(s) shown are provided by the care home. Contact Heathlands Care Home for full pricing details and T&Cs.
Heathlands Care Home has a Review Score of 9.4 (9.390) out of 10, based on 12 reviews in the last 2 years.
Over all time Heathlands Care Home has 81 reviews.
I visited to see the alpacas which was amazing. The staff were incredibly helpful and friendly. The residents were well looked after and able to properly engage with the activity. It was a great experience.
I visited to see the alpacas which was amazing. The staff were incredibly helpful and friendly. The residents were well looked after and able to properly engage with the activity. It was a great experience.
I will be sure to share your kind words with the team, who will be delighted to hear that...
Dear SSKind regards,
Ronja is amazing.
Ronja is amazing.
Gladys Danquah
My 91 year old husband went into the home for end of life care. We already had a positive view, knowing a previous resident, so were happy for George to go there. Throughout his stay we found staff were very caring, kind and attentive to his needs. The home struck us as being well managed and...
My 91 year old husband went into the home for end of life care. We already had a positive view, knowing a previous resident, so were happy for George to go there. Throughout his stay we found staff were very caring, kind and attentive to his needs. The home struck us as being well managed and communication with family was very good. It made George's last days comfortable and peaceful. This was a great comfort to our family.
We are truly grateful for your kind words about our team. Ensuring that...
Dear Norma,Warm regards,
I am over all very happy with the care he is receiving.
I am over all very happy with the care he is receiving.
Our team is...
Dear NickieWarm regards,
My Dad never attends activities as he prefers his own space and can be very grumpy when doing an activity, so...
The staff at the home work tirelessly to care for our loved ones and do not get the recognition they so truly deserve, and I am forever grateful for this special treat for my Dad and it really does feel like you are family when they do special events like this
Thank you so much for taking the time to share such a heartfelt review. We are truly delighted to hear how much your dad enjoyed the visit from the local firefighters. It was a very special moment for all of us to see his face light up and to witness him reminiscing about his years of...
Dear Amanda,Gladys Danquah
Lovely homely feel. Very caring and knowledgeable staff. Admin assistance very good and knowledgeable. Had a lovely walk round and enjoyed the interaction between staff and residents. Enjoyed seeing the whole home
Lovely homely feel. Very caring and knowledgeable staff. Admin assistance very good and knowledgeable. Had a lovely walk round and enjoyed the interaction between staff and residents. Enjoyed seeing the whole home
Thank you for sharing your thoughtful comments following the visit from Heathlands Care Home. It's lovely to hear such positive reflections on the atmosphere and the team here.We truly appreciate the kind words about our staff being caring, knowledgeable, and engaging. It's encouraging to know that...
Thank you for sharing your thoughtful comments following the visit from Heathlands Care Home. It's lovely to hear such positive reflections on the atmosphere and the team here.We truly appreciate the kind words about our staff being caring, knowledgeable, and engaging. It's encouraging to know that the environment felt welcoming and that the interactions between staff and residents were noticed and valued.I've noted your feedback and will ensure it's shared with the wider team. We're committed to maintaining high standards of care and creating a space where residents feel safe, respected, and supported.Warm regards,Gladys DanquahRegistered Manage
We would especially...
Although we are heartbroken by our loss.
Thank you so much for your touching words and for taking the time to share your experience. We are deeply sorry for your loss and send our heartfelt condolences to you, your family, and friends.It means so much to all of us at Heathlands to know that the care, kindness, and support we provided...
Thank you so much for your touching words and for taking the time to share your experience. We are deeply sorry for your loss and send our heartfelt condolences to you, your family, and friends.It means so much to all of us at Heathlands to know that the care, kindness, and support we provided brought comfort during such a difficult time. We strive to create a home filled with dignity, respect, and compassion, and your feedback reassures us that we are achieving what matters most.Your appreciation for our managers and wider team will be shared with everyone at Heathlands. They will be truly moved to know their dedication and warmth made a difference to your beloved friend and to those closest to them.Thank you once again for your kind words and trust in us it is an honour to have been part of your friend's journey.With warm regardsHome Manager
My dad was pretty new to heathlands before getting a room there on bluebell I was his carerfor 3 yrs but unfortunately I was told it would be best for him to have all round care my dad had a terrible time in and out of hospital with different infections and then a dementia diagnosis before joining...
My dad was pretty new to heathlands before getting a room there on bluebell I was his carerfor 3 yrs but unfortunately I was told it would be best for him to have all round care my dad had a terrible time in and out of hospital with different infections and then a dementia diagnosis before joining heathlands so I was very worried about accepting a place I felt I was letting him down but he was given a lovely room to stay which was bright and sunny he was able to all his things from home to keep him company & for it to feel home which was lovely I got to know a few members of staff at heathlands & everyone of them was so lovely so helpful with any questions or concerns I had my father stayed with them for about 3-4 months before he passed away in hospital I can begin to tell you how happy & loved they made my dad feel while he was with them I saw a massive change in my dads spirt while he was there to describe it was just pure happiness and full of joy and laughter
Thank you so much for your kind and heartfelt review. Your words mean a lot to all of us at Heathlands. We are truly grateful that you felt joy, laughter, and comfort during your time with us, and that your father received the care he deserved.It was a privilege to be part of your journey, and we will always remember the smiles you brought to our home.Kind Regards Home Manager
The meals looked...
The meals looked good & were tailored for residents needs overall I found the home a friendly & caring environment.
Thank you so much for your kind words and for taking the time to share your experience. We're so pleased to hear that your brother received the care and support he needed during his time with us.It means a great deal to our team to know that you felt confident in the care provided, and that you...
Thank you so much for your kind words and for taking the time to share your experience. We're so pleased to hear that your brother received the care and support he needed during his time with us.It means a great deal to our team to know that you felt confident in the care provided, and that you found the home to be friendly and caring. We always aim to meet each resident's needs with compassion and dignity.Your feedback is truly appreciated and will be shared with the team.Warm regards.
I know my mother, who has complex needs, is in good hands. She is settled and my family and I are very grateful.
I know my mother, who has complex needs, is in good hands. She is settled and my family and I are very grateful.
Thank you so much for your kind words and for the five-star review. We're truly glad to know you and your family are happy and that your mum feels well cared for.Your support means a great deal to us it's through working together that we achieve the best for our residents. We'll be sure to share...
Thank you so much for your kind words and for the five-star review. We're truly glad to know you and your family are happy and that your mum feels well cared for.Your support means a great deal to us it's through working together that we achieve the best for our residents. We'll be sure to share your lovely feedback with the team; it will mean so much to them.Thank you again for your trust and continued support. We remain committed to providing the best care possible.Kind regards, Home Manager
The owners are changing so we shall see what that...
Downsides- the help button hardly ever works and my requests for change of room so far haven't been acknowledged.
Thank you for taking the time to share feedback regarding your experience with Heathlands. We truly value & appreciate your comments as they help us to continuously improve the care & service we provide. We apologise for the delay in responding to your request for a room change as we are looking...
Thank you for taking the time to share feedback regarding your experience with Heathlands. We truly value & appreciate your comments as they help us to continuously improve the care & service we provide. We apologise for the delay in responding to your request for a room change as we are looking for a room near the nursing station to ensure a smooth and comfortable transition, we want to make sure the move only happens once. We have identified one that needs a bit of refurb. We are also grateful for your kind words about the care your father received upon his transfer from the hospital and your recognition of our dedicated team. Your concern regarding the change in ownership is completely understandable. At present we do not anticipate any changes that would affect the quality of care or service and we remain committed to maintaining our high standards. Thank you once again for your thoughtful feedback and continued support. Kind Regards - Home Manager
My mum was transferred to Heathlands a few weeks before she died but the staff and management were brilliant. They were so kind, caring and could not do enough for us. My mum was treated with the utmost dignity and care. They were so patient with us as we have so many siblings. It was kept so...
My mum was transferred to Heathlands a few weeks before she died but the staff and management were brilliant. They were so kind, caring and could not do enough for us. My mum was treated with the utmost dignity and care. They were so patient with us as we have so many siblings. It was kept so clean, plenty of parking, refreshments for visitors too. Nothing we asked was ever too much.
Thank you so much for your heartfelt message. We are truly grateful for your kind words about the care your mother received at Heathlands. Our team is dedicated to providing compassionate and dignified care, and it's wonderful to hear that you felt supported during this challenging time. We strive...
Thank you so much for your heartfelt message. We are truly grateful for your kind words about the care your mother received at Heathlands. Our team is dedicated to providing compassionate and dignified care, and it's wonderful to hear that you felt supported during this challenging time. We strive to create a welcoming environment for both residents and their families, and your feedback reassures us that we are on the right path. If there's anything more we can do for you or your family, please don't hesitate to reach out. Warm regards
They were all very sensitive to the needs of the patient and the family during...
Plenty of parking and visiting was not tied to certain times although they preferred you not to visit during mealtime.
Thank you for your kind words and appreciation regarding the care that your husband received at Heathlands Care Home. We are deeply honoured that you chose our home for his end-of-life journey, and it was our privilege to provide him with comfort and support. We are glad to hear that he was happy...
Thank you for your kind words and appreciation regarding the care that your husband received at Heathlands Care Home. We are deeply honoured that you chose our home for his end-of-life journey, and it was our privilege to provide him with comfort and support. We are glad to hear that he was happy and that our staff, including the nurses, carers, kitchen staff and management, were able to meet both his and your family's needs with sensitivity and dedication. We also appreciate your feedback on the doctor's regular visits and the convenience of our parking and visiting arrangements. Your thoughtful review means a lot to us and will be shared with our team. Thank you once again for your kind words and, once again, please accept our condolences on your loss.
Generally all quite good, sometimes outstanding, and sometimes not so good. Management has improved recently. This has led to an all-around general improvement in all areas, however, they have lost the best member of the entertainment staff and needs to be replaced.
Generally all quite good, sometimes outstanding, and sometimes not so good. Management has improved recently. This has led to an all-around general improvement in all areas, however, they have lost the best member of the entertainment staff and needs to be replaced.
Thank you for your feedback. We appreciate your recognition of the improvements in management and the overall enhancement in all areas. As you say, our head of activities decided to move on after being with the home for several years. However, we are currently in the process of recruiting a...
Thank you for your feedback. We appreciate your recognition of the improvements in management and the overall enhancement in all areas. As you say, our head of activities decided to move on after being with the home for several years. However, we are currently in the process of recruiting a replacement and wish to ensure that our programme of activities and entertainment remains as varied as possible, and continues to meet our residents' needs and expectations. Thank you for your understanding and continued support.
My Nan is so happy at Heathlands which she now refers to as her home. She has her own room, the team is consistent and Nan adores her keyworker and praises the other staff. She couldn't ask for better care everyone is so friendly, positive and meets Nan's care needs. There is a nurse on Nan's level...
My Nan is so happy at Heathlands which she now refers to as her home. She has her own room, the team is consistent and Nan adores her keyworker and praises the other staff. She couldn't ask for better care everyone is so friendly, positive and meets Nan's care needs. There is a nurse on Nan's level at all times who meets Nan's medical needs booking her in with the relevant agencies ie audiologist and chiropodist. The home has fantastic choices of food. The activities team is led by a fantastic team leader, all are enthusiastic, caring and lovely making sure Nan has a great day, they do arts/crafts, coffee mornings and garden visits. The nursing home also arranged for the local day nursery to visit and Nan loved interacting with the children. They also have fun days including live singers for all the family to enjoy. There are regular family meetings and posters where you can keep up to date with what's going on. Nan gets her hair done every other week by a hairdresser who comes to the home.
Dear Danielle, thank you for taking the time to write such a lovely review of our home. We have an amazing team that works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. Your relative is such a...
Dear Danielle, thank you for taking the time to write such a lovely review of our home. We have an amazing team that works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. Your relative is such a pleasure to look after and is very much loved here at Heathlands Care Home. We look forward to seeing you and your family again when you next visit.
The care was overall good. The food was very good with a good choice. The care of my uncle's clothes was excellent. The home was very clean and the majority of the staff were friendly and caring. My only...
The care was overall good. The food was very good with a good choice. The care of my uncle's clothes was excellent. The home was very clean and the majority of the staff were friendly and caring. My only complaint was when my uncle died I didn't feel the bereavement care for us as a family was very good.
Thank you so much for your heartfelt feedback and comments, which mean such a lot to the team. We are very grateful that you chose our home for your relative's care. He was such a lovely person, and it was our pleasure to welcome him to our family and look after him. As you can imagine, we miss him...
Thank you so much for your heartfelt feedback and comments, which mean such a lot to the team. We are very grateful that you chose our home for your relative's care. He was such a lovely person, and it was our pleasure to welcome him to our family and look after him. As you can imagine, we miss him very much. Please accept, once again, our condolences on your loss. Kind Regards Gladys Danquah Home Manager
My mum spent her last six months under the care of Heathlands and we were extremely happy with the way she was looked after here. The staff always made time for a chat with her and were always very kind. Family members who visited her also voiced the same opinions about the home and staff. Her room...
My mum spent her last six months under the care of Heathlands and we were extremely happy with the way she was looked after here. The staff always made time for a chat with her and were always very kind. Family members who visited her also voiced the same opinions about the home and staff. Her room and laundry were always extremely clean and the cleaning/laundry staff members always made time to chat to my mum too. My mum always said that she had made the right decision about moving into this home and she was very happy here.
Thank you very much for your review. The team and I are delighted that you were happy with your loved one's care. We have fond memories of her joining in activities at the home, especially she loved bringing happiness and smiles, she loved having a good old talk and conversation and loved our...
Thank you very much for your review. The team and I are delighted that you were happy with your loved one's care. We have fond memories of her joining in activities at the home, especially she loved bringing happiness and smiles, she loved having a good old talk and conversation and loved our pamper mornings she was certainly a big personality and is very much missed by staff and other residents. We would like to offer you and your family our sincere condolences, and our very best wishes for the future.
From the day she entered Heathlands staff went out of their way to make my mum feel welcome. Her bedroom was a good size, and she was able to personalise it with family photos and items to make it more homely. The level of care I witnessed was exceptional. The staff were attentive, and...
I was welcomed every day as a visitor, and every staff member from the minute I walked into the home greeted me with a smile, and all showed an interest in Mum. I was very impressed with the way in which families are kept up to date. I had remote access to Mum's care plan and was able to see the current state of her wellbeing. Discussions with the nurses were always professional and realistic. I would certainly recommend Heathlands.
Thank you so much for your heartfelt feedback and comments, which mean such a lot to the team. We are very grateful that you chose our home for your relative's care. She was such a lovely person and it was our pleasure to welcome her to our family and look after her. As you can imagine, we miss her very much. Please accept, once again, our condolences on your loss.
It is also not ideal that some of her room is used to store boxes of medication materials.
It is also not ideal that some of her room is used to store boxes of medication materials.
The home offers extra facilities including a hairdresser and foot care.
The home offers extra facilities including a hairdresser and foot care.
Many thanks for your kind review. We are so pleased that you feel our home is warm, friendly and welcoming, as well as clean and tidy. Staff work hard to provide a comfortable home-from-home for your loved one (and our other residents), giving them all the care and attention that they so deserve! Kind Regards Gladys Danquah Home Manager Heathlands Care Home
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
To discuss your care needs in more detail, please do get in touch.
There are no news items for Heathlands Care Home.
There are no upcoming events for Heathlands Care Home.
There are currently no awards/recognitions posted yet for Heathlands Care Home.
There are no accreditations posted yet for Heathlands Care Home.
Gladys joined Heathlands Care Home as a home manager in March 2024. She is an experienced nurse who has worked at a senior level in both hospital and care home settings in the London and Essex areas for the last 20 years.
Registered Nurse at Heathlands.
Registered Nurse at Heathlands.
Assistant Practitioner at Heathlands.
Activity Co-ordinator at Heathlands.
The care home lists weekly fees per person from £1,650 for residential care (respite from £1,815), from £1,650 for residential dementia care (respite from £1,815), from £1,650 for nursing care (respite from £1,815) and from £1,650 for nursing dementia care (respite from £1,815). Funding accepted: Self-Funding (Private), Local Authority with Top-up, Local Authority, NHS Continuing Healthcare (CHC).
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
There are 84 Single Rooms.
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.
10.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heathlands Care Home to verify any information. View our terms and conditions. Heathlands Care Home has an Enhanced Service -what an Enhanced Service includes.