What types of Care is Heathlands Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Heathlands Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Heathlands Care Home to the centre of London?

10.3 mile(s) as the crow flies, distance by road may be significantly further.

Heathlands Care Home, 2b Hatch Lane, Chingford, London E4 6NF

Review from N N (Daughter of Resident) published on 10 December 2025 Submitted via Website • Report

Overall Experience

My father has been receiving the highest level of care. He has been peaceful and joining in with the activities. If the care staff feel he may be unwell they immediately call in the GP if they think its necessary.
I am over all very happy with the care he is receiving.

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Review from Amanda B (Daughter of Resident) published on 10 November 2025 Submitted via Website • Report

Overall Experience

I would like to praise the Activities Coordinator Tammy and the staff who brought my Dad to the activity for organising a visit from the local fire fighters to attend the home to see him.
My Dad never attends activities as he prefers his own space and can be very grumpy when doing an activity, so

to see him enjoying hearing from the fire fighters and trying on their uniforms in the photos that were taken of him has been the highlight of our day, it brought back some lovely memories for my Dad who in his younger years was a firefighter himself, Unfortunately due to dementia these memories are fading fast so to see him so happy and engaging was magical.
The staff at the home work tirelessly to care for our loved ones and do not get the recognition they so truly deserve, and I am forever grateful for this special treat for my Dad and it really does feel like you are family when they do special events like this

Reply from Gladys Danquah, Registered Manager at Heathlands Care Home

Dear Amanda,
Thank you so much for taking the time to share such a heartfelt review. We are truly delighted to hear how much your dad enjoyed the visit from the local firefighters. It was a very…read more

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Review from Alison C (Daughter of Resident) published on 25 September 2025 Submitted via Website • Report

Overall Experience

Lovely homely feel. Very caring and knowledgeable staff. Admin assistance very good and knowledgeable. Had a lovely walk round and enjoyed the interaction between staff and residents. Enjoyed seeing the whole home

Reply from Gladys Danquah, Registered Manager at Heathlands Care Home

Thank you for sharing your thoughtful comments following the visit from Heathlands Care Home. It's lovely to hear such positive reflections on the atmosphere and the team here.We truly appreciate the…read more

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Review from K K (Friend of Resident) published on 2 September 2025 Submitted via Website • Report

Overall Experience

Our beloved friend recently passed away at Heathlands Care Home, and we are deeply grateful for the outstanding care they received. From the very beginning, the staff showed kindness, respect, and compassion, creating a warm and supportive environment that truly felt like home.
We would especially

like to thank the managers for their exceptional leadership and dedication. One of them cared for our friend with gentleness and professionalism, always offering patience and compassion. The other brought warmth and reassurance, ensuring that the home was well run and filled with dignity and kindness. Their support extended not only to our friend but also to us as family and friends during such a difficult time.
The wider Heathlands team also went above and beyond to ensure our friend's final days were peaceful and dignified. The home is always clean, welcoming, and nurturing, with staff who treat residents as part of their own family.
Although we are heartbroken by our loss.

Reply from Gladys Danquah, Home Manager at Heathlands Care Home

Thank you so much for your touching words and for taking the time to share your experience. We are deeply sorry for your loss and send our heartfelt condolences to you, your family, and friends.It…read more

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Review from F F (Daughter of Resident) published on 27 June 2025 Submitted via Website • Report

Overall Experience

My dad was pretty new to heathlands before getting a room there on bluebell I was his carerfor 3 yrs but unfortunately I was told it would be best for him to have all round care my dad had a terrible time in and out of hospital with different infections and then a dementia diagnosis before joining heathlands

so I was very worried about accepting a place I felt I was letting him down but he was given a lovely room to stay which was bright and sunny he was able to all his things from home to keep him company & for it to feel home which was lovely I got to know a few members of staff at heathlands & everyone of them was so lovely so helpful with any questions or concerns I had my father stayed with them for about 3-4 months before he passed away in hospital I can begin to tell you how happy & loved they made my dad feel while he was with them I saw a massive change in my dads spirt while he was there to describe it was just pure happiness and full of joy and laughter

Reply from Gladys Danquah, Home Manager at Heathlands Care Home

Thank you so much for your kind and heartfelt review. Your words mean a lot to all of us at Heathlands. We are truly grateful that you felt joy, laughter, and comfort during your time with us, and…read more

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Review from Les W (Brother of Resident) published on 13 June 2025 Submitted via Postal Card • Report

Overall Experience

Heathlands Care Home took excellent care of my brother during the last few months of his life. Nursing & general care was excellent, delivered by friendly and caring staff.
The management team gave me complete confidence in the consistently high standard of care being provided.
The meals looked

good & were tailored for residents needs overall I found the home a friendly & caring environment.

Reply from Gladys Danquah, Home Manager at Heathlands Care Home

Thank you so much for your kind words and for taking the time to share your experience. We're so pleased to hear that your brother received the care and support he needed during his time with us.It…read more

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Review from D S (Son of Resident) published on 4 June 2025 Submitted via Website • Report

Overall Experience

Caring, understanding, compassionate and professional staff. Excellent management team.
I know my mother, who has complex needs, is in good hands. She is settled and my family and I are very grateful.

Reply from Gladys Danquah, Home Manager at Heathlands Care Home

Thank you so much for your kind words and for the five-star review. We're truly glad to know you and your family are happy and that your mum feels well cared for.Your support means a great deal to us…read more

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Review from S W (Daughter of Resident) published on 27 May 2025 Submitted via Website • Report

Overall Experience

My father came to Heathland's after a month stay in hospital with fractured ribs and spinal fractures
To be honest we didn't think he would make it out of hospital
Now he is walking again, eating well and having one to one care. Quite amazing
The owners are changing so we shall see what that brings
Downsides-

the help button hardly ever works and my requests for change of room so far haven't been acknowledged.

Reply from Gladys Danquah, Home Manager at Heathlands Care Home

Thank you for taking the time to share feedback regarding your experience with Heathlands. We truly value & appreciate your comments as they help us to continuously improve the care & service we…read more

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Review from Donna W (Daughter of Resident) published on 13 November 2024 Submitted via Website • Report

Overall Experience

My mum was transferred to Heathlands a few weeks before she died but the staff and management were brilliant. They were so kind, caring and could not do enough for us. My mum was treated with the utmost dignity and care. They were so patient with us as we have so many siblings. It was kept so clean,

plenty of parking, refreshments for visitors too. Nothing we asked was ever too much.

Reply from Gladys Danquah, Home Manager at Heathlands Care Home

Thank you so much for your heartfelt message. We are truly grateful for your kind words about the care your mother received at Heathlands. Our team is dedicated to providing compassionate and…read more

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Review from Mary P (Wife of Resident) published on 26 September 2024 Submitted via Website • Report

Overall Experience

Although my husband was only in Heathlands Care Home for 3 weeks before he died, He was very happy there.
All the staff, care nurses, carers, kitchen staff and the management were excellent to name but a few.
They were all very sensitive to the needs of the patient and the family during visiting.
The

doctor seemed to come regularly (Thursdays) I believe was very nice.
Plenty of parking and visiting was not tied to certain times although they preferred you not to visit during mealtime.

Reply from Gladys Danquah, Home Manager at Heathlands Care Home

Thank you for your kind words and appreciation regarding the care that your husband received at Heathlands Care Home. We are deeply honoured that you chose our home for his end-of-life journey, and it…read more

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Review from Brian C (Husband of Resident) published on 24 September 2024 Submitted via Website • Report

Overall Experience

Generally all quite good, sometimes outstanding, and sometimes not so good. Management has improved recently. This has led to an all-around general improvement in all areas, however, they have lost the best member of the entertainment staff and needs to be replaced.

Reply from Gladys Danquah, Home Manager at Heathlands Care Home

Thank you for your feedback. We appreciate your recognition of the improvements in management and the overall enhancement in all areas. As you say, our head of activities decided to move on after…read more

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Review from Danielle D (Granddaughter of Resident) published on 28 June 2024 Submitted via Website • Report

Overall Experience

My Nan is so happy at Heathlands which she now refers to as her home. She has her own room, the team is consistent and Nan adores her keyworker and praises the other staff. She couldn't ask for better care everyone is so friendly, positive and meets Nan's care needs. There is a nurse on Nan's level

at all times who meets Nan's medical needs booking her in with the relevant agencies ie audiologist and chiropodist. The home has fantastic choices of food. The activities team is led by a fantastic team leader, all are enthusiastic, caring and lovely making sure Nan has a great day, they do arts/crafts, coffee mornings and garden visits. The nursing home also arranged for the local day nursery to visit and Nan loved interacting with the children. They also have fun days including live singers for all the family to enjoy. There are regular family meetings and posters where you can keep up to date with what's going on. Nan gets her hair done every other week by a hairdresser who comes to the home.

Reply from Gladys Danquah, Home Manager at Heathlands Care Home

Dear Danielle, thank you for taking the time to write such a lovely review of our home. We have an amazing team that works hard to provide the best care and support for residents and their families.…read more

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Review from N S (Niece of Resident) published on 25 June 2024 Submitted via Postal Card • Report

Overall Experience

The transfer from hospital to Heathlands was handled very efficiently and professionally.
The care was overall good. The food was very good with a good choice. The care of my uncle's clothes was excellent. The home was very clean and the majority of the staff were friendly and caring. My only complaint

was when my uncle died I didn't feel the bereavement care for us as a family was very good.

Reply from Gladys Danquah, Home Manager at Heathlands Care Home

Thank you so much for your heartfelt feedback and comments, which mean such a lot to the team. We are very grateful that you chose our home for your relative's care. He was such a lovely person, and…read more

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Review from J K (Daughter of Resident) published on 21 June 2024 Submitted via Website • Report

Overall Experience

My mum spent her last six months under the care of Heathlands and we were extremely happy with the way she was looked after here. The staff always made time for a chat with her and were always very kind. Family members who visited her also voiced the same opinions about the home and staff. Her room

and laundry were always extremely clean and the cleaning/laundry staff members always made time to chat to my mum too. My mum always said that she had made the right decision about moving into this home and she was very happy here.

Reply from Gladys Danquah, Home Manager at Heathlands Care Home

Thank you very much for your review. The team and I are delighted that you were happy with your loved one's care. We have fond memories of her joining in activities at the home, especially she loved…read more

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Review from Michelle R (Daughter of Resident) published on 18 June 2024 Submitted via Website • Report

Overall Experience

From the day she entered Heathlands staff went out of their way to make my mum feel welcome. Her bedroom was a good size, and she was able to personalise it with family photos and items to make it more homely. The level of care I witnessed was exceptional. The staff were attentive, and professional,

treated my mum with dignity, and put her needs at the centre of every interaction with her. Some of the individual carers are brilliant, exactly the sort of people I wanted to care for Mum.
I was welcomed every day as a visitor, and every staff member from the minute I walked into the home greeted me with a smile, and all showed an interest in Mum. I was very impressed with the way in which families are kept up to date. I had remote access to Mum's care plan and was able to see the current state of her wellbeing. Discussions with the nurses were always professional and realistic. I would certainly recommend Heathlands.

Reply from Gladys Danquah, Home Manager at Heathlands Care Home

Thank you so much for your heartfelt feedback and comments, which mean such a lot to the team. We are very grateful that you chose our home for your relative's care. She was such a lovely person and…read more

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Review from C T (Son of Resident) published on 9 May 2024 Submitted via Website • Report

Overall Experience

I am very pleased with my mum's care. Her health has actually improved since being in hospital! However, she feels the ‘personal touch’ from carers drops a little at weekends when contract staff come in.
It is also not ideal that some of her room is used to store boxes of medication materials.

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Review from D H (Daughter of Resident) published on 8 May 2024 Submitted via Website • Report

Overall Experience

Overall my dad is very well cared for by staff who show him compassion and attend to his needs.
My dad enjoys the activities in particular singing.
The home offers extra facilities including a hairdresser and foot care.

Reply from Gladys Danquah, Home Manager at Heathlands Care Home

Many thanks for your kind review. We are so pleased that you feel our home is warm, friendly and welcoming, as well as clean and tidy. Staff work hard to provide a comfortable home-from-home for your…read more

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Review from Denise C (Daughter of Resident) published on 25 March 2024 Submitted via Website • Report

Overall Experience

It's a shame as this nursing home has potential, let down by head office and certain staff as some lazy carers with the amazing decent carers leaving or picking the slack up for the terrible ones.
Activities by team poor, they do not adhere to the activity schedule, hoodwinking management. Food indistinguishable

as to what meal it is, the cheapest ingredients used. Inadequate changing of residents, smelling, crying out in distress, no regular pattern of changing, it’s just as and when which doesn’t work as carers off on breaks/sat on phones. When meant to lock away items of great value, missing from residents' rooms and nothing done to rectify it.
Some carers are horrible and shout at the residents with severe Alzheimer’s and I've seen many go unfed at supper time whilst visiting and had to say they need feeding. Agency nurses do the bulk of nursing and are mostly useless, not adhering to the MAR chart, meds not crushed despite being put by GP. This went on for two years till my dad's death.

Reply from Gladys Danquah, Home Manager at Heathlands Care Home

Dear Denise,as you may be aware, I have only very recently taken over as home manager. Being new in the role, my immediate focus is on ensuring that all our residents receive person-centred care that…read more

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Review from K D (Niece of Resident) published on 12 March 2024 Submitted via Website • Report

Overall Experience

Definitely not worth the fees that they charge.
Management are rubbish and will not deal with any complaints.
Residents not showered regularly and therefore end up with infections that could be avoided.
Lots of safeguarding issues.
1-2 Carers that are rough with the residents to the point they have

had an investigation but still allowed to work with vulnerable people.
Lots of temporary staff, not enough permanent staff.
Food is awful.
The home has really gone downhill since we first arrived, and I was even told by the social worker that she wouldn't recommend my family member to come back after a hospital stay due to neglect and safeguarding issues.
The sad thing is there are about 8 careers that are amazing and very caring and if the whole home was like this and had a decent manager it could be turned around but all the good careers are leaving.
I am only talking about one floor of Heathlands but I know there are lots of complaints at the moment.

Reply from Gladys Danquah, Home Manager at Heathlands Care Home

As you may be aware, I have very recently taken over as registered manager and was not at the home when your aunt was there. My team and I are already addressing the issues that you have highlighted…read more

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Review from Michelle G (Daughter of Resident) published on 14 December 2023 Submitted via Website • Report

Overall Experience

Excellent care is given to my dad. All the staff are very friendly always ready to help. My dad is happy in this environment as it doesn’t feel too clinical.
The rooms are homely and comfortable. The communal spaces are very welcoming.