
The staff were very efficient, kind and above all, he was treated with respect.Phillip W(Son of Resident/Service User)

The home is a safe, comfortable environment to live in and feel as if you are in your own home.Alison P(Daughter of Resident/Service User)

Whilst at Heathlands, mum was treated with utmost care and kindness.Susan I(Mother of Resident/Service User)

The staff were very efficient, kind and above all, he was treated with respect.Phillip W(Son of Resident/Service User)

The home is a safe, comfortable environment to live in and feel as if you are in your own home.Alison P(Daughter of Resident/Service User)

Whilst at Heathlands, mum was treated with utmost care and kindness.Susan I(Mother of Resident/Service User)

Heathlands Care Home is a modern, purpose-built nursing home in a residential area of Chingford.
Set within its own private landscaped garden, Heathlands has been carefully designed to offer all the advanced facilities of a modern care home while retaining a warm, relaxed and homely feel.
Heathlands offers nursing, short-term and palliative care, as well as secure and compassionate care for residents living with dementia. Each floor has its own dedicated...
Care Provided by Heathlands Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 84 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Available for permanent, self-funding residents only, with a strictly limited number of rooms – Enquire today... When It’s Gone, It’s Gone!
Fees are dependent on the level of care required. Please contact the home directly for more information.
The price(s) shown are provided by the care home. Contact Heathlands Care Home for full pricing details and T&Cs.
Contact Heathlands Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care Concern Group Ltd
- Private Owned
Person in charge
- Gladys Danquah(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (84)
- Single Rooms with ensuite Wet Room (4)
Visiting
- Visits for new admissions must be arranged by calling the care home at this time.
Parking
- Free on-site parking is available.
Heathlands Care Home Reviews (81)
Heathlands Care Home has a Review Score of 9.5 (9.461) out of 10, based on 14 reviews in the last 2 years.
Over all time Heathlands Care Home has 81 reviews.
Activities by team poor, they do not adhere to the activity schedule, hoodwinking management. Food indistinguishable as to what meal it is, the cheapest ingredients used. Inadequate changing of residents, smelling, crying out in distress, no regular pattern of changing, it’s just as and when which doesn’t work as carers off on breaks/sat on phones. When meant to lock away items of great value, missing from residents' rooms and nothing done to rectify it.
Some carers are horrible and shout at the residents with severe Alzheimer’s and I've seen many go unfed at supper time whilst visiting and had to say they need feeding. Agency nurses do the bulk of nursing and are mostly useless, not adhering to the MAR chart, meds not crushed despite being put by GP. This went on for two years till my dad's death.
Dear Denise,as you may be aware, I have only very recently taken over as home manager. Being new in the role, my immediate focus is on ensuring that all our residents receive person-centred care that is totally tailored to their individual needs. We welcome feedback from our resident's families,...
Management are rubbish and will not deal with any complaints.
Residents not showered regularly and therefore end up with infections that could be avoided.
Lots of safeguarding issues.
1-2 Carers that are rough with the residents to the point they have had an investigation but still allowed to work with vulnerable people.
Lots of temporary staff, not enough permanent staff.
Food is awful.
The home has really gone downhill since we first arrived, and I was even told by the social worker that she wouldn't recommend my family member to come back after a hospital stay due to neglect and safeguarding issues.
The sad thing is there are about 8 careers that are amazing and very caring and if the whole home was like this and had a decent manager it could be turned around but all the good careers are leaving.
I am only talking about one floor of Heathlands but I know there are lots of complaints at the moment.
As you may be aware, I have very recently taken over as registered manager and was not at the home when your aunt was there. My team and I are already addressing the issues that you have highlighted in your review. However, if you have any specific concerns about your aunt’s care, and you and your...
The rooms are homely and comfortable. The communal spaces are very welcoming.
My wife has been at Heathlands for 1 year. The staff are very caring and friendly, my wife has dementia and her care is very challenging, I am so grateful to all the staff at Heathlands for caring for all of my wife's needs. The food is very good and always on time, which my wife enjoys. The rooms are clean and tidy. I cannot find words to thank the management and staff enough for looking after my wife.
The staff are friendly and approachable. The home is very clean. Visiting times are very flexible. GP attends weekly and hairdresser appointments every other week. The entrainment staff are very enthusiastic and caring about my mum's needs, and that includes all staff.
At the present moment I have no complaints, I marked the food and drink as a three star as Mum has liquidated meals and thicker in drinks. Activities I put as don’t know as my mum can’t really get involved too much.
Some of the staff are lazy and extremely unhelpful. If you complain you get ignored by the staff, the management does not respond to complaints and in some cases as mine and another family in the home, they evict vulnerable elderly people if you make a genuine complaint. No quilt on a 93 year old lady's bed in the middle of December. An untaken tablet found on the bed. Showered once in a month. Pad not changed regularly so every time you go in, your relative is walking around in a smelly pad. Do not pick up on health issues, like water infections. Are always short staffed and the corridors are empty a lot of the time. The lounge was taken away on one side of the building. The room was left open and not watched. Easy target for falls. Food put in front of the resident and then moved. If not eaten, little or no encouragement to eat. Activities are very minimal. They do not treat the residents with dignity and seem to forget they are people. Please rethink before you put your loved ones here.
I am given to understand that Heathlands had various meetings with you while your relative was at the home regarding the issues you have raised, and it’s regrettable that in the end we had to serve notice on your relative’s placement. As you will remember from our communication with you...
Both the rooms and the food in the house are great, tailored to the needs of residents. I highly recommend looking at this home.
A team of hard-working staff. The caregivers have a professional attitude all round. I have great respect for the wonderful team of nurses and extended care team for all of their efforts to take care of the patients. They have a five-star communication portal to get an understanding of the patients' day, with a daily report and tracking of the patients' activities and their wellbeing. Thank you to the team.
Dear Sevgi, thank you for your kind feedback, and for working with our team to ensure that your loved one receives the best possible care and support. We’re so happy to have you both as part of our Heathlands' family. I will pass on your comments to the team, who will be very happy to receive them.
Since my dad has been at the home he is very happy, I love the way the staff treat my dad and look after him, they are always polite and helpful as well as caring towards him. I've been there on a number of different occasions and have found that all the staff are lovely and caring people.
Dear Lawrence, thank you for your kind feedback, and for working with our team to ensure that your loved one receives the best possible care and support. We’re so happy to have you both as part of our Heathlands' family. I will pass on your comments to the team, who will be very happy to receive them.
My husband has been at the Heathlands Care Home since December 2021. He has Parkinson’s and Bipolar which has proved a very difficult combination to care for. I have been very pleased with the care my husband has received during this time. He has a good-sized room with basic furniture. The room also has its own toilet and sink. We have been able to put up pictures and curtains and generally make it more homely for him. The staff are helpful, friendly and caring, and they have helped my husband settle well. His general health has improved a lot since he arrived in December. The nursing staff manage my husband's health well, informing me of any medical assessments or needs. My husband enjoys the activities that happen on a daily basis, especially if it is listening to music or armchair exercises. I am able to help my husband with his evening meal in his room and the food is always generous in size and varied. The office staff are very helpful and friendly. I would highly recommend Heathlands Care Home.
Dear Michelle, thank you for taking the time to write such a lovely review of our home. We have an amazing team that works hard to provide the best care and support for residents and their families. So it really is pleasing to receive such positive and encouraging feedback. Your relative is such a...
The staff are all very friendly.
Her food seems good too.
Our elderly aunt had a nasty fall and moved from rehabilitation into Heathlands Nursing Home in July this year. The manager was very supportive and helpful. The transition was really smooth and she has settled quickly into her new surroundings. Our aunt has a good-sized room with its own toilet and is very well looked after. The staff are lovely. All of our aunt’s clothes are beautifully laundered and the food is great too. Our aunt is thriving there and thinks of it as her home. All of her complex medical needs are being well managed by the home along with the weekly visit from the GP. Recently, the optician visited the home and my aunt was helped to have an eye test and choose new glasses. Overall, we are very pleased with Heathlands as a home for our aunt.
I am very satisfied with the care provided to my mother at Heathlands. The staff are very caring and she has been well looked after during the 3 years she has lived there. I have been especially grateful that she has been at Heathlands during the past 18 months especially when visiting was not possible. Knowing that the staff engage well with Mum and she is being well cared for has made a big difference to us. If I have any concerns they are always addressed straight away and whenever I leave I feel grateful that she is there being looked after.
Dear Carol, thank you for your kind feedback, and for working with our team to ensure that your loved one receives the best possible care and support. We’re so happy to have you both as part of our Heathland family. I will pass on your comments to the team, who will be very happy to receive them.
The management and staff are very courteous, friendly and helpful.
The carers and nurses looking after my wife are very considerate and care for all the patients in a professional way and are amazing in the way they go about with their tasks.
The catering is very good, providing an excellent choice of menu.
Dear Simon, many thanks for your kind review. We are so pleased that you feel our home is warm, friendly and welcoming, as well as clean and tidy. Staff work hard to provide a comfortable home-from-home for your loved one (and our other residents), giving them all the care and attention that they so deserve!
All the staff are brilliant and very kind and caring even down to the fabulous cleaning staff. They all care about the residents as if they are family. I would strongly recommend Heathlands to any family.
Dear Helen, many thanks for your kind review. We are so pleased that you feel our home is warm, friendly and welcoming, as well as clean and tidy. Staff work hard to provide a comfortable home-from-home for your loved one (and our other residents), giving them all the care and attention that they so deserve!
Thank you all so much.
Kind, attentive, caring staff. Nice rooms and common areas. Large outdoor areas. Easy parking. Flexible visiting - even during Covid 19 restrictions.
On the first visit we were shown around the home without any appointment which was good - we saw it as it is. From then on it was always a friendly and welcoming atmosphere from all levels of staff from reception onwards. The cleaners and carers were always around and nurses made time to speak to us even though they were busy in their office or doing their rounds. Rooms were good and corridors were always clean with windows open, a pleasant aroma every time. I am confident that we chose the best.
Dear Sheila, many thanks for your kind review. We are so pleased that you feel our home is warm, friendly and welcoming, as well as clean and tidy. Staff work hard to provide a comfortable home-from-home for your loved one (and our other residents), giving them all the care and attention that they so deserve!
We found the staff very approachable and helpful, they took great care of our Aunt during her stay there. The staff were very caring and kept us informed of her health and care. Thanking you kindly.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 April 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
3 Bed Vacancies
Posted: 01 July 2026Respite, Residential, Nursing, Dementia, Pallative
News (0) & Events (0)
There are no news items for Heathlands Care Home.
There are no upcoming events for Heathlands Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Heathlands Care Home.
Meet the Team (5)

Gladys joined Heathlands Care Home as a home manager in March 2024. She is an experienced nurse who has worked at a senior level in both hospital and care home settings in the London and Essex areas for the last 20 years.

Registered Nurse at Heathlands.

Registered Nurse at Heathlands.

Assistant Practitioner at Heathlands.

Activity Co-ordinator at Heathlands.
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