Heathlands Care Home

Some carers are horrible and shout at the residents with severe Alzheimer’s and I've seen many go unfed at supper time whilst visiting and had to say they need feeding. Agency nurses do the bulk of nursing and are mostly useless, not adhering to the MAR chart, meds not crushed despite being put by GP. This went on for two years till my dad's death.

I am only talking about one floor of Heathlands but I know there are lots of complaints at the moment.

The rooms are homely and comfortable. The communal spaces are very welcoming.

My wife has been at Heathlands for 1 year. The staff are very caring and friendly, my wife has dementia and her care is very challenging, I am so grateful to all the staff at Heathlands for caring for all of my wife's needs. The food is very good and always on time, which my wife enjoys. The rooms are clean and tidy. I cannot find words to thank the management and staff enough for looking after my wife.

The staff are friendly and approachable. The home is very clean. Visiting times are very flexible. GP attends weekly and hairdresser appointments every other week. The entrainment staff are very enthusiastic and caring about my mum's needs, and that includes all staff.

At the present moment I have no complaints, I marked the food and drink as a three star as Mum has liquidated meals and thicker in drinks. Activities I put as don’t know as my mum can’t really get involved too much.

Some of the staff are lazy and extremely unhelpful. If you complain you get ignored by the staff, the management does not respond to complaints and in some cases as mine and another family in the home, they evict vulnerable elderly people if you make a genuine complaint. No quilt on a 93 year old lady's bed in the middle of December. An untaken tablet found on the bed. Showered once in a month. Pad not changed regularly so every time you go in, your relative is walking around in a smelly pad. Do not pick up on health issues, like water infections. Are always short staffed and the corridors are empty a lot of the time. The lounge was taken away on one side of the building. The room was left open and not watched. Easy target for falls. Food put in front of the resident and then moved. If not eaten, little or no encouragement to eat. Activities are very minimal. They do not treat the residents with dignity and seem to forget they are people. Please rethink before you put your loved ones here.

Both the rooms and the food in the house are great, tailored to the needs of residents. I highly recommend looking at this home.

A team of hard-working staff. The caregivers have a professional attitude all round. I have great respect for the wonderful team of nurses and extended care team for all of their efforts to take care of the patients. They have a five-star communication portal to get an understanding of the patients' day, with a daily report and tracking of the patients' activities and their wellbeing. Thank you to the team.

Since my dad has been at the home he is very happy, I love the way the staff treat my dad and look after him, they are always polite and helpful as well as caring towards him. I've been there on a number of different occasions and have found that all the staff are lovely and caring people.

My husband has been at the Heathlands Care Home since December 2021. He has Parkinson’s and Bipolar which has proved a very difficult combination to care for. I have been very pleased with the care my husband has received during this time. He has a good-sized room with basic furniture. The room also has its own toilet and sink. We have been able to put up pictures and curtains and generally make it more homely for him. The staff are helpful, friendly and caring, and they have helped my husband settle well. His general health has improved a lot since he arrived in December. The nursing staff manage my husband's health well, informing me of any medical assessments or needs. My husband enjoys the activities that happen on a daily basis, especially if it is listening to music or armchair exercises. I am able to help my husband with his evening meal in his room and the food is always generous in size and varied. The office staff are very helpful and friendly. I would highly recommend Heathlands Care Home.

Her food seems good too.

Our elderly aunt had a nasty fall and moved from rehabilitation into Heathlands Nursing Home in July this year. The manager was very supportive and helpful. The transition was really smooth and she has settled quickly into her new surroundings. Our aunt has a good-sized room with its own toilet and is very well looked after. The staff are lovely. All of our aunt’s clothes are beautifully laundered and the food is great too. Our aunt is thriving there and thinks of it as her home. All of her complex medical needs are being well managed by the home along with the weekly visit from the GP. Recently, the optician visited the home and my aunt was helped to have an eye test and choose new glasses. Overall, we are very pleased with Heathlands as a home for our aunt.

I am very satisfied with the care provided to my mother at Heathlands. The staff are very caring and she has been well looked after during the 3 years she has lived there. I have been especially grateful that she has been at Heathlands during the past 18 months especially when visiting was not possible. Knowing that the staff engage well with Mum and she is being well cared for has made a big difference to us. If I have any concerns they are always addressed straight away and whenever I leave I feel grateful that she is there being looked after.

The catering is very good, providing an excellent choice of menu.

All the staff are brilliant and very kind and caring even down to the fabulous cleaning staff. They all care about the residents as if they are family. I would strongly recommend Heathlands to any family.

Thank you all so much.

Kind, attentive, caring staff. Nice rooms and common areas. Large outdoor areas. Easy parking. Flexible visiting - even during Covid 19 restrictions.

On the first visit we were shown around the home without any appointment which was good - we saw it as it is. From then on it was always a friendly and welcoming atmosphere from all levels of staff from reception onwards. The cleaners and carers were always around and nurses made time to speak to us even though they were busy in their office or doing their rounds. Rooms were good and corridors were always clean with windows open, a pleasant aroma every time. I am confident that we chose the best.

We found the staff very approachable and helpful, they took great care of our Aunt during her stay there. The staff were very caring and kept us informed of her health and care. Thanking you kindly.