
The staff were very efficient, kind and above all, he was treated with respect.Phillip W(Son of Resident/Service User)

The home is a safe, comfortable environment to live in and feel as if you are in your own home.Alison P(Daughter of Resident/Service User)

Whilst at Heathlands, mum was treated with utmost care and kindness.Susan I(Mother of Resident/Service User)

The staff were very efficient, kind and above all, he was treated with respect.Phillip W(Son of Resident/Service User)

The home is a safe, comfortable environment to live in and feel as if you are in your own home.Alison P(Daughter of Resident/Service User)

Whilst at Heathlands, mum was treated with utmost care and kindness.Susan I(Mother of Resident/Service User)

Heathlands Care Home is a modern, purpose-built nursing home in a residential area of Chingford.
Set within its own private landscaped garden, Heathlands has been carefully designed to offer all the advanced facilities of a modern care home while retaining a warm, relaxed and homely feel.
Heathlands offers nursing, short-term and palliative care, as well as secure and compassionate care for residents living with dementia. Each floor has its own dedicated...
Care Provided by Heathlands Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 84 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Available for permanent, self-funding residents only, with a strictly limited number of rooms – Enquire today... When It’s Gone, It’s Gone!
Fees are dependent on the level of care required. Please contact the home directly for more information.
The price(s) shown are provided by the care home. Contact Heathlands Care Home for full pricing details and T&Cs.
Contact Heathlands Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care Concern Group Ltd
- Private Owned
Person in charge
- Gladys Danquah(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (84)
- Single Rooms with ensuite Wet Room (4)
Visiting
- Visits for new admissions must be arranged by calling the care home at this time.
Parking
- Free on-site parking is available.
Heathlands Care Home Reviews (81)
Heathlands Care Home has a Review Score of 9.5 (9.461) out of 10, based on 14 reviews in the last 2 years.
Over all time Heathlands Care Home has 81 reviews.
My father was a resident for six years and always expressed how he loved the place and the staff. He enjoyed joining in with all the activities and outings. The food was good, as evidenced by ourselves attending garden parties and Christmas dinners. The care was excellent throughout the six years, and during his end of life care, both he and I were treated with the utmost respect and dignity by the manager and all of his team.
Dear Ian, many thanks for your kind words. We are so pleased that you are satisfied with your father’s care throughout the six years he was with us, and especially at the end of his life. It was a pleasure and a privilege to care for him. We remember how much he enjoyed the activities and all the...
From my first visit, I knew it was where I wanted Mum to be. It was very clean with none of the 'care home smells' I had experienced at other homes. The manager was, and continued to be, very approachable and supportive.
The care team were always happy, joking with Mum and sitting having a cup of tea with her, she was always called by her name and talked to quietly and calmly.
The personal care she received was outstanding, always being clean and wearing clean clothes with her hair brushed, and being made comfortable.
At all times she was treated with kindness and dignity.
Many thanks for your kind review. It was a privilege to care for your mum and we are so pleased that you felt satisfied with how we looked after her, especially at the end of her life. She was a lovely lady with a fantastic sense of humour who always enjoyed a joke! She is much missed here at Heathlands. We all wish you and your family all the best for the future.
I placed my mother for a respite and she was well taken care of. When I called her every day, she constantly expressed to me the tender care that she was experiencing. I would place my mother here again. The manager took the time to speak to me in the depth of what my mother's needs were, and they will be met. He and his staff never disappoint me. A real nice place that takes a professional, caring attitude.
Many thanks for your kind review. We’re delighted that you feel so satisfied with your mother’s care and that you feel that you were kept fully informed about your mother’s needs and treatment. We enjoyed looking after her while she was here and miss her now that she’s gone home. She is welcome for respite care here at any time!
My mother came into the care home on 21st April 2020 straight from the hospital. It was an extremely challenging time and not only did the manager and staff find time for my worries and concerns, they went above and beyond what we could have expected. I have full time cared for my mother in the past so completely understand the problems that arise with COVID-19.
My brother has been resident in Heathlands only since 14 July 2020. I visited him in his room on 15 July and again yesterday on 5 August in the lounge and garden for one hour. On both occasions, I was properly kitted out with PPE. COVID-19 has severely restricted visits, so I cannot comment on all the options below. In my short and limited experience, I have found everyone and everything to be extremely reassuring. All the staff I have met have been professional, caring and friendly. Given his condition, my brother is mostly content. On the phone, and in person, I have been given kind and unhurried attention to discuss any concerns. I know my brother is in an excellent place.
My son was on palliative care when admitted. He was well looked after, although, his various disabilities made care very difficult. The staff and management were excellent, very supportive and proactive, and I thank them sincerely. I certainly would recommend the home without reservation.
We as a family visited, and spent hours with mum, every day, we joined in with everything. The care and compassion she received was just outstanding. They will be our friends always.
The staff are kind, caring, helpful and above all, fun.
Everyone is so kind and genuine in the work you felt and witnessed their care and commitment.
I will be forever grateful mu mum was cared for in Heathlands Care Home.
It's simple - If my wife or myself needed to go into a care home we would both opt for Heathlands, Chingford for all the reasons below. Thank you all.
My mother is well cared for and the carers and nurses on her unit really put my mind at ease when I'm not there.
Whilst visiting my Mum, regularly I see how attentive the carers are and they know Mum's favourite things, Mum can be very difficult at times but the carers especially a regular few who Mum really likes.
This home in the last 12 months has been well led and makes such a difference.
I can approach them anytime and things are dealt with very promptly.
I don't think you could ask for anything more. I would most certainly recommend Heathlands.
My very good friend arrived at Heathlands in July 2017 and stayed there until he passed away in January 2019. At first, there were lots of staff changes and temporary staff but the new director worked very hard at improving the services. The caring staff have been superb and very supportive of both my friend and myself, including in the last few weeks. And I know that my friend has been happy there. A big food lover, he loved his meals there and even gained weight and the food still looked appetising even when it needed to be pureed. The whole home, including the rooms, always smelled clean and fresh. My only disappointment was regarding activities. They seemed good for mobile residents but not so great for those with mobility problems. And I wish my friend had been taken outside from time to time to a nearby park or even just to the garden. So some improvements still need to be made but I would nevertheless recommend this place as a lovely home to be in.
My mother came to the care home in September 2018. Since being at Heathlands her appetite had improved and she became more alert and happier. When I first came to the home on my mother's admission, I was pleasantly welcomed and greeted by the deputy manager and everything was explained to me and I was able to ask questions about my mums care. The place smelt lovely and was and is very clean. My mother is well known to the staff on her floor and they have a good rapport with each other. I would definitely recommend this care home.
We also have a nine-year-old son who has also been welcomed with open arms. Heathland, in my opinion, is a fantastic, great staff who are very caring and nothing is too much trouble. Food is great and very delicious. Rooms are very comfortable and homely.
We have found this excellent home for my sister in all respects. She is content and happy here.
My Dad was a resident at Heathlands after a direct transfer from the hospital. Knowing that your Dad is going to die is the hardest thing to comprehend. However, meeting a member of staff who reassured us that Dad will be in good hands, well she was true to her word. Cannot express my gratitude to her, all sister and the nurses, even the chef were amazing. God bless such an amazing care home.
The home is a safe, comfortable environment to live in and feel as if you are in your own home.
From the day my dad arrived, I have found all the staff very helpful and friendly. Clothes are always clean and fresh smelling. The entertainment is always good. Just wish they could help trying or encouraging him to walk each day with a frame. Overall I have no complaints.
Good accommodation, coupled with attentive staff and friendly staff. A good choice of food is available and the entertainment in the day room is fully enjoyed by my aunt.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 April 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
3 Bed Vacancies
Posted: 01 July 2026Respite, Residential, Nursing, Dementia, Pallative
News (0) & Events (0)
There are no news items for Heathlands Care Home.
There are no upcoming events for Heathlands Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Heathlands Care Home.
Meet the Team (5)

Gladys joined Heathlands Care Home as a home manager in March 2024. She is an experienced nurse who has worked at a senior level in both hospital and care home settings in the London and Essex areas for the last 20 years.

Registered Nurse at Heathlands.

Registered Nurse at Heathlands.

Assistant Practitioner at Heathlands.

Activity Co-ordinator at Heathlands.
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