Heathlands Care Home

My father was a resident for six years and always expressed how he loved the place and the staff. He enjoyed joining in with all the activities and outings. The food was good, as evidenced by ourselves attending garden parties and Christmas dinners. The care was excellent throughout the six years, and during his end of life care, both he and I were treated with the utmost respect and dignity by the manager and all of his team.

At all times she was treated with kindness and dignity.

I placed my mother for a respite and she was well taken care of. When I called her every day, she constantly expressed to me the tender care that she was experiencing. I would place my mother here again. The manager took the time to speak to me in the depth of what my mother's needs were, and they will be met. He and his staff never disappoint me. A real nice place that takes a professional, caring attitude.

My mother came into the care home on 21st April 2020 straight from the hospital. It was an extremely challenging time and not only did the manager and staff find time for my worries and concerns, they went above and beyond what we could have expected. I have full time cared for my mother in the past so completely understand the problems that arise with COVID-19.

My brother has been resident in Heathlands only since 14 July 2020. I visited him in his room on 15 July and again yesterday on 5 August in the lounge and garden for one hour. On both occasions, I was properly kitted out with PPE. COVID-19 has severely restricted visits, so I cannot comment on all the options below. In my short and limited experience, I have found everyone and everything to be extremely reassuring. All the staff I have met have been professional, caring and friendly. Given his condition, my brother is mostly content. On the phone, and in person, I have been given kind and unhurried attention to discuss any concerns. I know my brother is in an excellent place.

My son was on palliative care when admitted. He was well looked after, although, his various disabilities made care very difficult. The staff and management were excellent, very supportive and proactive, and I thank them sincerely. I certainly would recommend the home without reservation.

We as a family visited, and spent hours with mum, every day, we joined in with everything. The care and compassion she received was just outstanding. They will be our friends always.

The staff are kind, caring, helpful and above all, fun.

I will be forever grateful mu mum was cared for in Heathlands Care Home.

It's simple - If my wife or myself needed to go into a care home we would both opt for Heathlands, Chingford for all the reasons below. Thank you all.

I can approach them anytime and things are dealt with very promptly.

I don't think you could ask for anything more. I would most certainly recommend Heathlands.

My very good friend arrived at Heathlands in July 2017 and stayed there until he passed away in January 2019. At first, there were lots of staff changes and temporary staff but the new director worked very hard at improving the services. The caring staff have been superb and very supportive of both my friend and myself, including in the last few weeks. And I know that my friend has been happy there. A big food lover, he loved his meals there and even gained weight and the food still looked appetising even when it needed to be pureed. The whole home, including the rooms, always smelled clean and fresh. My only disappointment was regarding activities. They seemed good for mobile residents but not so great for those with mobility problems. And I wish my friend had been taken outside from time to time to a nearby park or even just to the garden. So some improvements still need to be made but I would nevertheless recommend this place as a lovely home to be in.

My mother came to the care home in September 2018. Since being at Heathlands her appetite had improved and she became more alert and happier. When I first came to the home on my mother's admission, I was pleasantly welcomed and greeted by the deputy manager and everything was explained to me and I was able to ask questions about my mums care. The place smelt lovely and was and is very clean. My mother is well known to the staff on her floor and they have a good rapport with each other. I would definitely recommend this care home.

We also have a nine-year-old son who has also been welcomed with open arms. Heathland, in my opinion, is a fantastic, great staff who are very caring and nothing is too much trouble. Food is great and very delicious. Rooms are very comfortable and homely.

We have found this excellent home for my sister in all respects. She is content and happy here.

My Dad was a resident at Heathlands after a direct transfer from the hospital. Knowing that your Dad is going to die is the hardest thing to comprehend. However, meeting a member of staff who reassured us that Dad will be in good hands, well she was true to her word. Cannot express my gratitude to her, all sister and the nurses, even the chef were amazing. God bless such an amazing care home.

The home is a safe, comfortable environment to live in and feel as if you are in your own home.

From the day my dad arrived, I have found all the staff very helpful and friendly. Clothes are always clean and fresh smelling. The entertainment is always good. Just wish they could help trying or encouraging him to walk each day with a frame. Overall I have no complaints.

Good accommodation, coupled with attentive staff and friendly staff. A good choice of food is available and the entertainment in the day room is fully enjoyed by my aunt.