
The staff were very efficient, kind and above all, he was treated with respect.Phillip W(Son of Resident/Service User)

The home is a safe, comfortable environment to live in and feel as if you are in your own home.Alison P(Daughter of Resident/Service User)

Whilst at Heathlands, mum was treated with utmost care and kindness.Susan I(Mother of Resident/Service User)

The staff were very efficient, kind and above all, he was treated with respect.Phillip W(Son of Resident/Service User)

The home is a safe, comfortable environment to live in and feel as if you are in your own home.Alison P(Daughter of Resident/Service User)

Whilst at Heathlands, mum was treated with utmost care and kindness.Susan I(Mother of Resident/Service User)

Heathlands Care Home is a modern, purpose-built nursing home in a residential area of Chingford.
Set within its own private landscaped garden, Heathlands has been carefully designed to offer all the advanced facilities of a modern care home while retaining a warm, relaxed and homely feel.
Heathlands offers nursing, short-term and palliative care, as well as secure and compassionate care for residents living with dementia. Each floor has its own dedicated...
Care Provided by Heathlands Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 84 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Available for permanent, self-funding residents only, with a strictly limited number of rooms – Enquire today... When It’s Gone, It’s Gone!
Fees are dependent on the level of care required. Please contact the home directly for more information.
The price(s) shown are provided by the care home. Contact Heathlands Care Home for full pricing details and T&Cs.
Contact Heathlands Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care Concern Group Ltd
- Private Owned
Person in charge
- Gladys Danquah(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (84)
- Single Rooms with ensuite Wet Room (4)
Visiting
- Visits for new admissions must be arranged by calling the care home at this time.
Parking
- Free on-site parking is available.
Heathlands Care Home Reviews (81)
Heathlands Care Home has a Review Score of 9.5 (9.461) out of 10, based on 14 reviews in the last 2 years.
Over all time Heathlands Care Home has 81 reviews.
I have found this is a very good care home. I have visited regularly over the past 10 years.
My mother had been a resident at Heathlands for 15 months up to her recent demise. Whilst at Heathlands, mum was treated with utmost care and kindness. It was a huge relief to the family to know that she was respected as an individual whilst giving us huge piece of mind knowing that she was safe and sound. We are all grateful for all that was done for mum from the chef, care teams, nurses, activity team to the management.
Amazing care home overall and 5 stars from me.
Modern, purpose built nursing home. All staff helpful and courteous. Great care and kindness shown to my mother at all times. She was always, at 98, very peaceful and relaxed. This home is far superior to other homes we have visited. Mother was NHS funded.
My husband was only in the home for 3 weeks prior to his demise. He was well looked after by the staff and he was kept very comfortable at the end. Thank you to the management and staff for looking after him so well.
My mother wasn't in Heathlands for very long as she was there for palliative care. The staff did everything they could to make her comfortable and to try to get her to eat and drink. Everyone who worked there was nice to me too.
One criticism is there is no continuity of staff. I believe it is more beneficial for the resident and next of kin to have continuity, as they get used to the residents likes and dislikes and from the next of kin point of view it is easier for them to keep you up to date. My understanding is they are working towards this goal. Having said all of this I would recommend this home.
My sister only spent three weeks in Heathlands before she died, but during that time she received excellent care. All staff, without exception, were so very kind, caring and treated her with dignity. When she passed away, everyone was so sympathetic and caring towards us, her family, and sensitive too.
We had to make a hasty decision for a nursing home for my sister but we could never have chosen a better one than Heathlands. Everyone was excellent and the care perfect.
I have been looking after my wife at home for a number of years. Unfortunately, I was losing my way and so my wife went into Heathlands Care Home for a couple of weeks respite. During the two weeks, I realised how much better off she was in Heathlands. The premises are light and airy and user-friendly. The food is excellent. The majority of staff are terrific ie thoughtful, caring and friendly (although at times they are rushed off their feet). My wife is transferred from bed to chair on a daily basis and taken to the lounge. This arrangement, I was unable to replicate at home.
My father was admitted to Heathlands Care Home in January 2017 for Palliative care. On his arrival, I asked him his opinion of the home and he said that he liked it very much. His room was very clean and tidy. All the time he was there, the staff treated him with kindness and dignity and nothing was too much trouble when he needed attention. The food was very good and freshly cooked on the premises. The staff on duty the night my father passed away were very attentive and supportive to both my father and I, as they kept checking on both of us at regular intervals.There were safeguarding issues regarding my son. The Manager made sure that my father was safe at all times, only allowing my son to visit when she was on site. The manager supported me during this distressing time and long after my father passed away. I am glad the last weeks of my father's life were spent in Heathlands and I would strongly recommend the home, as the Manager and her team are dedicated, professionals.
I asked my father if he liked it and he said he liked it very much. The staff and management team were very helpful, knowledgeable and extremely professional. Nothing was too much trouble for them when I approached them to ask questions about my father.
There is a lovely garden and a roof terrace where the residents can sit in the warmer summer months. The food and care were exceptional, the home was very clean and tidy. I would like to thank all the staff for the care, respect and dignity in which they showed my father. I would also like to thank the Manager for the support and help she gave me and my father in law during the last days of his life.
Heathlands is definitely a 5 Star care home and I would definitely recommend it.
Heathlands Care Home is a clean, calm and welcoming nursing home. The manager and assistant ensure the smooth running of the home and deal with any concerns the residents/relatives may have with genuine interest and professionalism. The carers and nurses attending to my mother are always cheerful, helpful and carry out their work with care, compassion and respect. Management, carers, nurses and other teams on the premises all go above and beyond the call of duty. Mother is very happy there.
The manager and assistant manager were approachable, caring and understanding of our concerns, my father was reluctant to go into a home, as were we. But it's been an eye-opener, all needs and care have been met, from admission in February to date.
The carers are patient, calm, helpful, caring and cheerful.
We couldn't be happier, our minds are at rest knowing our father is content in his home
Where ever I go I tell people how good it is, I didn't want to go in a nursing home but I am really happy.
For the most part very helpful and very responsive at all times.
Sensitive to clients needs.
Attentive and helpful.
The client was satisfied likes her home.
Both the shift coordinator and domestic were professional and sensitive.
Nice atmosphere.
The client is sensitive and needs TLC, and this is evident from my visit.
Heathlands Care Home was suggested to us when it was necessary for my friend to be discharged from Hospital. From the onset, our experience was good. The home is bright and welcoming and our initial meeting was very reassuring. It was apparent that our friend was to be treated with care and compassion and her individual likes and dislikes, as far as we knew then, was to be respected. She settled very quickly, her room was always clean. Sadly, she wasn't able to enjoy the garden, but she enjoyed having her hair washed and set and the activities group always included us as visitors. We were always greeted by name and the fondness and love for our friend was very apparent. She enjoyed her meals and infinite patience was displayed feeding her. Her dignity was always respected.
I found the staff and management friendly and helpful, the cleanliness was excellent and the food was of a good standard. The rooms were pleasant but some could do with new carpets. I found that the staff treated residents with dignity and respect.
On Saturday 16th July 2016, I attended an event at Heathlands Care Home for the Queens Birthday. The staff were extremely welcoming and the hospitality was outstanding. Heathlands really made all of us feel at home and we cannot wait for the next event. My cousin is a resident here and is treated highly with dignity and respect and I would recommend this home to anyone.
The staff really seem happy so much so that I wouldn't mind a job there myself! Fantastic vibrant home I would definitely recommend Heathlands.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 April 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
3 Bed Vacancies
Posted: 01 July 2026Respite, Residential, Nursing, Dementia, Pallative
News (0) & Events (0)
There are no news items for Heathlands Care Home.
There are no upcoming events for Heathlands Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Heathlands Care Home.
Meet the Team (5)

Gladys joined Heathlands Care Home as a home manager in March 2024. She is an experienced nurse who has worked at a senior level in both hospital and care home settings in the London and Essex areas for the last 20 years.

Registered Nurse at Heathlands.

Registered Nurse at Heathlands.

Assistant Practitioner at Heathlands.

Activity Co-ordinator at Heathlands.
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