Heathlands Care Home

2b Hatch Lane, Chingford, London E4 6NF
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9.2 75 Reviews
  • Heathlands Care Home, London
Heathlands Care Home is a modern, purpose-built nursing home in a residential area of Chingford.

Set within its own private landscaped garden, Heathlands has been carefully designed to offer all the advanced facilities of a modern care home while retaining a warm, relaxed and homely feel.

Heathlands offers nursing, short-term and palliative care, as well as secure and compassionate care for residents living with dementia. Each floor has its own dedicated team of nursing and care staff that are on hand 24/7. With a keyworker system, residents will always have a friendly and familiar face looking out for them.

The home has 84 spacious ensuite bedrooms that are spread over three floors. Each room is comfortably furnished and equipped with a TV, nurse-call system and an adjustable automatic bed. There is also plenty of space for wheelchairs, if required. Residents can personalise their room with their own pictures, photographs, accessories and small items of furniture, creating their own special home-from-home.

On every floor, there is a dining room and lounge where residents can gather for meals, group activities, socialise or sit quietly, if they prefer.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1650
  • Self-Funded Nursing Care: from £1650
  • Self-Funded Nursing Dementia Care: from £1650
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1650
  • RESPITE Self-Funded Nursing Care: from £1650
  • RESPITE Self-Funded Nursing Dementia Care: from £1650

Fees are dependent on the level of care required. Please contact the home directly for more information.

These prices are only a guideline, please contact Heathlands Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Gladys Danquah (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (84)
  • Single Rooms with Ensuite Wet Room (4)

Visiting

  • Visits for new admissions must be arranged by calling the care home at this time.

Parking

  • Free on-site parking is available.

Heathlands Care Home Reviews (75)

9.2

Heathlands Care Home has a Review Score of 9.2 (9.243) out of 10, based on 19 reviews in the last 2 years.
Over all time Heathlands Care Home has 75 reviews.

Overall Experience
  • 49
  • 23
  • 0
  • 1
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Date Published
  • 75
  • 5
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  • 19
  • 56
Reviewer Connection to Heathlands Care Home
  • 29
  • 10
  • 6
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  • 4
  • 4
  • 4
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 75, showing 61-75
Review from P D (Son of Resident) published on 14 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All of the staff are very caring, obviously some go the extra mile but, alas, this is what you find in all walks of life.
One criticism is there is no continuity of staff. I believe it is more beneficial for the resident and next of kin to have continuity, as they get used to the residents likes and
dislikes and from the next of kin point of view it is easier for them to keep you up to date. My understanding is they are working towards this goal. Having said all of this I would recommend this home.
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Review from Joyce C (Sister of Resident) published on 29 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister only spent three weeks in Heathlands before she died, but during that time she received excellent care. All staff, without exception, were so very kind, caring and treated her with dignity. When she passed away, everyone was so sympathetic and caring towards us, her family, and sensitive too.


We had to make a hasty decision for a nursing home for my sister but we could never have chosen a better one than Heathlands. Everyone was excellent and the care perfect.

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Review from Michael L (Husband of Resident) published on 23 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been looking after my wife at home for a number of years. Unfortunately, I was losing my way and so my wife went into Heathlands Care Home for a couple of weeks respite. During the two weeks, I realised how much better off she was in Heathlands. The premises are light and airy and user-friendly.
The food is excellent. The majority of staff are terrific ie thoughtful, caring and friendly (although at times they are rushed off their feet). My wife is transferred from bed to chair on a daily basis and taken to the lounge. This arrangement, I was unable to replicate at home.
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Review from Patricia D (Daughter of Resident) published on 7 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was admitted to Heathlands Care Home in January 2017 for Palliative care. On his arrival, I asked him his opinion of the home and he said that he liked it very much. His room was very clean and tidy. All the time he was there, the staff treated him with kindness and dignity and nothing was
too much trouble when he needed attention. The food was very good and freshly cooked on the premises. The staff on duty the night my father passed away were very attentive and supportive to both my father and I, as they kept checking on both of us at regular intervals.There were safeguarding issues regarding my son. The Manager made sure that my father was safe at all times, only allowing my son to visit when she was on site. The manager supported me during this distressing time and long after my father passed away. I am glad the last weeks of my father's life were spent in Heathlands and I would strongly recommend the home, as the Manager and her team are dedicated, professionals.
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Review from David D (Son-in-law of Resident) published on 26 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father in law was admitted to the care home in January 2017. At first, I was a bit apprehensive about him going there. When I visited and was shown around by the Assistant Manager I was very pleased that he was there.
I asked my father if he liked it and he said he liked it very much. The staff
and management team were very helpful, knowledgeable and extremely professional. Nothing was too much trouble for them when I approached them to ask questions about my father.
There is a lovely garden and a roof terrace where the residents can sit in the warmer summer months. The food and care were exceptional, the home was very clean and tidy. I would like to thank all the staff for the care, respect and dignity in which they showed my father. I would also like to thank the Manager for the support and help she gave me and my father in law during the last days of his life.
Heathlands is definitely a 5 Star care home and I would definitely recommend it.
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Review from Gina G (Daughter of Resident) published on 9 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Heathlands Care Home is a clean, calm and welcoming nursing home. The manager and assistant ensure the smooth running of the home and deal with any concerns the residents/relatives may have with genuine interest and professionalism. The carers and nurses attending to my mother are always cheerful, helpful
and carry out their work with care, compassion and respect. Management, carers, nurses and other teams on the premises all go above and beyond the call of duty. Mother is very happy there.
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Review from Debbie S (Daughter of Resident) published on 16 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother and I viewed this home in January 2017. My father was residing in Kent and due to ill health, he needed a nursing home, as we both live in London, we looked for a home close to us.
The manager and assistant manager were approachable, caring and understanding of our concerns, my father was
reluctant to go into a home, as were we. But it's been an eye-opener, all needs and care have been met, from admission in February to date.
The carers are patient, calm, helpful, caring and cheerful.
We couldn't be happier, our minds are at rest knowing our father is content in his home
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Review from John D (Resident) assisted by family/friend published on 9 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Where ever I go I tell people how good it is, I didn't want to go in a nursing home but I am really happy.
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Review from Ronald H (Resident) published on 24 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers were superlative.
For the most part very helpful and very responsive at all times.
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Review from M P (Power of Attorney of Resident) published on 27 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Wonderful approach to clients with a holistic attitude.
Sensitive to clients needs.
Attentive and helpful.
The client was satisfied likes her home.
Both the shift coordinator and domestic were professional and sensitive.
Nice atmosphere.
The client is sensitive and needs TLC, and this is evident
from my visit.
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Review from SB (Friend of Resident) published on 4 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Heathlands Care Home was suggested to us when it was necessary for my friend to be discharged from Hospital. From the onset, our experience was good. The home is bright and welcoming and our initial meeting was very reassuring. It was apparent that our friend was to be treated with care and compassion
and her individual likes and dislikes, as far as we knew then, was to be respected. She settled very quickly, her room was always clean. Sadly, she wasn't able to enjoy the garden, but she enjoyed having her hair washed and set and the activities group always included us as visitors. We were always greeted by name and the fondness and love for our friend was very apparent. She enjoyed her meals and infinite patience was displayed feeding her. Her dignity was always respected.
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Review from Christine M (Friend of Resident) published on 8 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the staff and management friendly and helpful, the cleanliness was excellent and the food was of a good standard. The rooms were pleasant but some could do with new carpets. I found that the staff treated residents with dignity and respect.
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Review from James O (Friend of Resident) published on 20 July 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
On Saturday 16th July 2016, I attended an event at Heathlands Care Home for the Queens Birthday. The staff were extremely welcoming and the hospitality was outstanding. Heathlands really made all of us feel at home and we cannot wait for the next event. My cousin is a resident here and is treated highly
with dignity and respect and I would recommend this home to anyone.
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Review from Shelly K (Cousin of Resident) published on 18 May 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I actually visited heathlands for the first time as my cousin was admitted in the last week, The atmosphere was so friendly I could not ask for any thing more! The home is extremely clean and their is great support for residents, also relatives. There is such a fantastic welcome I couldn't ask for
more.
The staff really seem happy so much so that I wouldn't mind a job there myself! Fantastic vibrant home I would definitely recommend Heathlands.
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Review from Deborah D (Daughter of Resident) published on 19 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was admitted to Heathlands on Thursday 4/2/16 for end of life care as a result of Cancer. Prior to admission I had taken my mother to have a look around and to make sure that she was happy for my father to go there as she had been his carer for many years. Both Mum and I fell in love as soon
as we arrived. The premises was spotless the staff caring, kind compassionate and most of all they looked happy they smiled when they spoke and made us very welcome we knew instantly that Dad was going to be in safe hands. Dad's care was 5*in all aspects of his care. When the end came on 16/2/16 the whole family were allowed to be there and we spent Dads last 24hrs constantly at his side. We could not have asked for better treatment we were able to see him pass away with dignity. The staff although there to check on Dad went out of their way to make sure that we were fed and watered in order that we could stay with Dad that meant a great deal to the whole family.
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Current Review Score: 9.2 (9.243)

Overview of Review Score

The Review Score of 9.2 (9.243) out of 10 for Heathlands Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.243 for Heathlands Care Home is calculated as follows: ( (115 Excellents x 5) + (66 Goods x 4) + (11 Satisfactorys x 3) + (14 Poors x 2) + (8 Very Poors x 1) ) ÷ 214 Ratings = 4.243
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Heathlands Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 84 registered maximum number of service users is 16.8, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Apr 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 15 Sep 2025

Respite, Residential, Nursing, Dementia, Pallative

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Awards / Recognitions (0)

Meet the Team (1)

Gladys

Gladys Danquah

Job Title: Registered Manager Joined: 2024

Gladys joined Heathlands Care Home as a home manager in March 2024. She is an experienced nurse who has worked at a senior level in both hospital and care home settings in the London and Essex areas for the last 20 years.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heathlands Care Home to verify any information. View our terms and conditions. Heathlands Care Home has an Enhanced Service - more info.