Submit a Review for Thorley House
Hazelmere Gardens, Hindley, Wigan, WN2 3QD
View full details of Thorley HouseLatest Reviews for Thorley House
22 June 2026
My dad became a resident at Thorley in May 2025 until Oct 2025. He had Alzheimer's.
The staff could not have been kinder to my dad or indeed to us. They showed great care and really tried to individualise that care for my dad. They got to know his likes and dislikes and tailored activities
accordingly.
They were also quick to know when medical advice was needed.
We will always be grateful to the team at Thorley, led by Mel and Toni, who really helped our family at a very difficult time and treated our dad with great respect, love and professionalism
22 June 2026
Mike was treated wonderfully by all the staff.
His mobility and mood improved markedly during his stay. His ability to undertake activities improved.
The staff all engaged him and interacted regularly.
I cannot praise them enough
12 June 2026
My nan has been in Thorley house coming up to 3 years! She has dementia so some days are worse than others but all staff treat her with respect and nothing is ever too much! The support she and us as a family have had with her is incredible and makes us think more we chose the perfect home for her!
All staff are always on hand to help even if its to make her smile or prompt her to engage!
Cant reccomond enough..
Any queries management always have ther doors open! We have happy Nan thanks to thorley & there staff :)
09 June 2026
The staff are amazing . Mum has needed nursing care on a few occasions and prompt treatment has always been provided.
The activities are brilliant. We've recently attended the bingo. Mum loves it and gets all serious haha
Nothing is too much trouble for staff.
03 June 2026
My mother in law has always had the best of care at Thorley, have had some difficult times over the last couple of years but the team have supported us very well, nothing is too much trouble. Thank you Mel and the team for all you do,
26 May 2026
My review is not just for April it is for the last 2 years my mum has been living at Thorley House.
She will be 90 in June and has vascular dementia and altzeimers. Mum came back to life in so many ways when she became a resident. There are not enough adjectives to describe this wonderful place
and its outstanding management and staff. All the staff fuss mum so much and adore her. There are activities at least 5 days a week which are so unique and centred around stimulation and fun. The grounds are beautiful. The communication from the team about mums welfare is fantastic. I was called to let me know mum had a cough and the doctor had been called but it was nothing to worry about. It is so valuable being kept informed by the team it just shows mum is important to them and so am I.
The staff are all so smiley and jolly and nothing is too much trouble. Its the team that make it a home and not just somewhere to live. Thank you all. Cathy
19 May 2026
My dear mother has been in Thorley house for a long time now and I have nothing but praise for all the staff who are all incredibly caring and professional. It gives me peace of mind to know she is getting the care that she deserves. Thanks to all the staff you are amazing.
Regards
Clive & Julie
19 May 2026
To everyone at Thorley House,
Thank you feels far too small for the kindness, patience, dignity and care that all the team at Thorley House have shown Mum over the past three years.
As Mum's Alzheimer's progressed, knowing she was surrounded by such compassionate and dedicated people brought
enormous comfort to our family. You treated her not simply as a resident, but as a person - with warmth, humour, respect and genuine affection - and we will always be grateful for that.
Although Mum has now moved to a nursing home, Thorley House will always hold a special place in our hearts. Thank you for every cup of coffee, every reassuring word, every smile, every moment of patience, and for the care and support you gave Mum each and every day.
18 May 2026
My mum has been at Thorley house since September 2024, and although at times she can present as a little changeable due to her illness, the staff treat her with dignity and respect at all times, with an excellent awareness of her individual needs.
They are always proactive with any healthcare
issues and I trust them implicitly.
16 March 2026
My Mum has recently celebrated her 100th birthday in Thorley House and the staff went above and beyond to make this a wonderful day for her. Mum has been in Thorley House for almost six years and I feel so confident that she is getting the best care possible. The home and rooms are always spotlessly
clean and the staff are friendly and helpful. I can't ask for more for my amazing Mum.x
30 January 2026
My mum Audrey resided at Thorley house from Feb 25 to Jan 26 when she sadly passed.
Thorley House have shown nothing but kindness and support to my mum and myself during her time there.
The staff have been wonderful, warm and caring
Nothing is to much trouble for the staff
The cleanliness of
the home is 5 star it's spotless and homely and very great full that my mum spent her last 11 months there
28 January 2026
I visited my friend without an appointment, along with another friend. The staff were very pleasant with us. Although she was in the lounge with other residents we took her back to her bedroom for a personal conversation. The bedroom was very clean and tidy our friend was brought mid morning coffee
and biscuits. We were offered a drink when we were leaving an activities member of staff came to speak with our friend. Lovely experience.
20 January 2026
The close staff I deal with are very supportive of my mums changing needs and considerate with how to deal with her.
At times I do ring a lot to check on her and ir.is.never too.much trouble for them to take time to discuss and check on her.
Very grateful for the.work they do .. thank you
12 January 2026
I go to see my auntie ever week. I find that she is very happy and contented and all her needs are seen to. And when I do visit her she's looking well, looked after when you go to Thorley House the welcome from the staff is very friendly and will take the time to talk to you.
05 January 2026
Hello, my auntie is a residence at Thornley house we've had nothing more than five star treatment. All the staff are very friendly and very welcoming. We feel like we are entering her home every time we go and visit her
she is having a lovely time there lots of activities and stuff to do every day
we have never seen her smile and laugh so much, she's more active and so happy. Can't recommend Thornley House and all the staff anymore. They have changed my auntie's life and can't thank them enough.
22 December 2025
My great auntie used to live 200 miles away and spent most of her days in bed in her own flat, we could only visit a few times a year due to distance so she had no one really only carers who went in for half hour 3 times a day, she had a fall a few months ago and we was told she hadn't long left and
needed round the clock care especially with being late 90s, we decided to move her to Thorley House which is local for family and wow what a difference, she is living again and is very happy, I can't recommend this care home enough and all the staff are doing a great job they have activities in the day and trips out and my great auntie is more mobile and happier than ever which is a massive relief to the small family she has, we are kept updated with photos and videos on social media which is great to see so thank you very much Thorley House and keep doing what you're doing
24 November 2025
My husband has vascular dementia, and went into thorley house for a weeks respite, he couldn't have gone anywhere better, he was excellently cared for from start to finish, all of the staff treated him and family with the utmost respect and compassion, nothing was too much trouble, and my hubby
came home looking relaxed and happy, and I had a mini break away, and came back totally refreshed and relaxed knowing that he was being excellently cared for , thank you so much thorley house
26 June 2025
The staff took great care of my mother during her time there. They were kind, patient, and genuinely attentive to her needs. The place was clean, well-run, and communication with the family was clear and consistent. It gave us peace of mind knowing she was safe and treated with respect. I'm grateful
for the care they provided.
Special thanks to the manager, who went out of her way to make sure Mum was comfortable and well looked after. She was approachable, compassionate, and clearly cared about the residents. It gave us peace of mind knowing Mum was safe and treated with respect. I'm grateful for the care they provided.
17 June 2025
My mum has just returned home from enjoying a respite visit. It was wonderful in every way. The home is immaculate and every member of staff so friendly and caring. Noting was too much trouble. She ate well and enjoyed making friends. She even went out on a boat trip. Everyone made my mum feel so
welcome. Her room was beautifully prepared, and she just relaxed from the very start. Before booking respite, we had visited around a dozen local homes, and this was her standout favourite. It lived up to all our expectations and she is looking forward to staying again.
09 May 2025
It's reassuring to know that my partner's mother is safe and extremely well looked after at Thorley House.
All the staff are very friendly and go out of their way to care for her.
We only have a positive outlook regarding her stay, well done to all.
Latest Reviews for Thorley House
22 June 2026
My dad became a resident at Thorley in May 2025 until Oct 2025. He had Alzheimer's.
The staff could not have been kinder to my dad or indeed to us. They showed great care and really tried to individualise that care for my dad. They got to know his likes and dislikes and tailored activities
accordingly.
They were also quick to know when medical advice was needed.
We will always be grateful to the team at Thorley, led by Mel and Toni, who really helped our family at a very difficult time and treated our dad with great respect, love and professionalism
22 June 2026
Mike was treated wonderfully by all the staff.
His mobility and mood improved markedly during his stay. His ability to undertake activities improved.
The staff all engaged him and interacted regularly.
I cannot praise them enough
12 June 2026
My nan has been in Thorley house coming up to 3 years! She has dementia so some days are worse than others but all staff treat her with respect and nothing is ever too much! The support she and us as a family have had with her is incredible and makes us think more we chose the perfect home for her!
All staff are always on hand to help even if its to make her smile or prompt her to engage!
Cant reccomond enough..
Any queries management always have ther doors open! We have happy Nan thanks to thorley & there staff :)
09 June 2026
The staff are amazing . Mum has needed nursing care on a few occasions and prompt treatment has always been provided.
The activities are brilliant. We've recently attended the bingo. Mum loves it and gets all serious haha
Nothing is too much trouble for staff.
03 June 2026
My mother in law has always had the best of care at Thorley, have had some difficult times over the last couple of years but the team have supported us very well, nothing is too much trouble. Thank you Mel and the team for all you do,
26 May 2026
My review is not just for April it is for the last 2 years my mum has been living at Thorley House.
She will be 90 in June and has vascular dementia and altzeimers. Mum came back to life in so many ways when she became a resident. There are not enough adjectives to describe this wonderful place
and its outstanding management and staff. All the staff fuss mum so much and adore her. There are activities at least 5 days a week which are so unique and centred around stimulation and fun. The grounds are beautiful. The communication from the team about mums welfare is fantastic. I was called to let me know mum had a cough and the doctor had been called but it was nothing to worry about. It is so valuable being kept informed by the team it just shows mum is important to them and so am I.
The staff are all so smiley and jolly and nothing is too much trouble. Its the team that make it a home and not just somewhere to live. Thank you all. Cathy
19 May 2026
My dear mother has been in Thorley house for a long time now and I have nothing but praise for all the staff who are all incredibly caring and professional. It gives me peace of mind to know she is getting the care that she deserves. Thanks to all the staff you are amazing.
Regards
Clive & Julie
19 May 2026
To everyone at Thorley House,
Thank you feels far too small for the kindness, patience, dignity and care that all the team at Thorley House have shown Mum over the past three years.
As Mum's Alzheimer's progressed, knowing she was surrounded by such compassionate and dedicated people brought
enormous comfort to our family. You treated her not simply as a resident, but as a person - with warmth, humour, respect and genuine affection - and we will always be grateful for that.
Although Mum has now moved to a nursing home, Thorley House will always hold a special place in our hearts. Thank you for every cup of coffee, every reassuring word, every smile, every moment of patience, and for the care and support you gave Mum each and every day.
18 May 2026
My mum has been at Thorley house since September 2024, and although at times she can present as a little changeable due to her illness, the staff treat her with dignity and respect at all times, with an excellent awareness of her individual needs.
They are always proactive with any healthcare
issues and I trust them implicitly.
16 March 2026
My Mum has recently celebrated her 100th birthday in Thorley House and the staff went above and beyond to make this a wonderful day for her. Mum has been in Thorley House for almost six years and I feel so confident that she is getting the best care possible. The home and rooms are always spotlessly
clean and the staff are friendly and helpful. I can't ask for more for my amazing Mum.x
30 January 2026
My mum Audrey resided at Thorley house from Feb 25 to Jan 26 when she sadly passed.
Thorley House have shown nothing but kindness and support to my mum and myself during her time there.
The staff have been wonderful, warm and caring
Nothing is to much trouble for the staff
The cleanliness of
the home is 5 star it's spotless and homely and very great full that my mum spent her last 11 months there
28 January 2026
I visited my friend without an appointment, along with another friend. The staff were very pleasant with us. Although she was in the lounge with other residents we took her back to her bedroom for a personal conversation. The bedroom was very clean and tidy our friend was brought mid morning coffee
and biscuits. We were offered a drink when we were leaving an activities member of staff came to speak with our friend. Lovely experience.
20 January 2026
The close staff I deal with are very supportive of my mums changing needs and considerate with how to deal with her.
At times I do ring a lot to check on her and ir.is.never too.much trouble for them to take time to discuss and check on her.
Very grateful for the.work they do .. thank you
12 January 2026
I go to see my auntie ever week. I find that she is very happy and contented and all her needs are seen to. And when I do visit her she's looking well, looked after when you go to Thorley House the welcome from the staff is very friendly and will take the time to talk to you.
05 January 2026
Hello, my auntie is a residence at Thornley house we've had nothing more than five star treatment. All the staff are very friendly and very welcoming. We feel like we are entering her home every time we go and visit her
she is having a lovely time there lots of activities and stuff to do every day
we have never seen her smile and laugh so much, she's more active and so happy. Can't recommend Thornley House and all the staff anymore. They have changed my auntie's life and can't thank them enough.
22 December 2025
My great auntie used to live 200 miles away and spent most of her days in bed in her own flat, we could only visit a few times a year due to distance so she had no one really only carers who went in for half hour 3 times a day, she had a fall a few months ago and we was told she hadn't long left and
needed round the clock care especially with being late 90s, we decided to move her to Thorley House which is local for family and wow what a difference, she is living again and is very happy, I can't recommend this care home enough and all the staff are doing a great job they have activities in the day and trips out and my great auntie is more mobile and happier than ever which is a massive relief to the small family she has, we are kept updated with photos and videos on social media which is great to see so thank you very much Thorley House and keep doing what you're doing
24 November 2025
My husband has vascular dementia, and went into thorley house for a weeks respite, he couldn't have gone anywhere better, he was excellently cared for from start to finish, all of the staff treated him and family with the utmost respect and compassion, nothing was too much trouble, and my hubby
came home looking relaxed and happy, and I had a mini break away, and came back totally refreshed and relaxed knowing that he was being excellently cared for , thank you so much thorley house
26 June 2025
The staff took great care of my mother during her time there. They were kind, patient, and genuinely attentive to her needs. The place was clean, well-run, and communication with the family was clear and consistent. It gave us peace of mind knowing she was safe and treated with respect. I'm grateful
for the care they provided.
Special thanks to the manager, who went out of her way to make sure Mum was comfortable and well looked after. She was approachable, compassionate, and clearly cared about the residents. It gave us peace of mind knowing Mum was safe and treated with respect. I'm grateful for the care they provided.
17 June 2025
My mum has just returned home from enjoying a respite visit. It was wonderful in every way. The home is immaculate and every member of staff so friendly and caring. Noting was too much trouble. She ate well and enjoyed making friends. She even went out on a boat trip. Everyone made my mum feel so
welcome. Her room was beautifully prepared, and she just relaxed from the very start. Before booking respite, we had visited around a dozen local homes, and this was her standout favourite. It lived up to all our expectations and she is looking forward to staying again.
09 May 2025
It's reassuring to know that my partner's mother is safe and extremely well looked after at Thorley House.
All the staff are very friendly and go out of their way to care for her.
We only have a positive outlook regarding her stay, well done to all.