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Hazelmere Gardens, Hindley, Wigan, WN2 3QD
View Full Details of Thorley HouseLatest Reviews for Thorley House
26 June 2025
The staff took great care of my mother during her time there. They were kind, patient, and genuinely attentive to her needs. The place was clean, well-run, and communication with the family was clear and consistent. It gave us peace of mind knowing she was safe and treated with respect. I'm grateful for the care they provided. Special thanks to the manager, who went out of her way to make sure Mum was comfortable and well looked after. She was approachable, compassionate, and clearly cared about the residents. It gave us peace of mind knowing Mum was safe and treated with respect. I'm grateful for the care they provided.
17 June 2025
My mum has just returned home from enjoying a respite visit. It was wonderful in every way. The home is immaculate and every member of staff so friendly and caring. Noting was too much trouble. She ate well and enjoyed making friends. She even went out on a boat trip. Everyone made my mum feel so welcome. Her room was beautifully prepared, and she just relaxed from the very start. Before booking respite, we had visited around a dozen local homes, and this was her standout favourite. It lived up to all our expectations and she is looking forward to staying again.
09 May 2025
It's reassuring to know that my partner's mother is safe and extremely well looked after at Thorley House. All the staff are very friendly and go out of their way to care for her. We only have a positive outlook regarding her stay, well done to all.
07 May 2025
This is a fabulous place to live. The manager, the deputy, and the rest of the wonderful team make this home an actual true home. The care team are always so happy and smiley. Nothing is too much trouble. The team adore my mum. There is so much stimulation due to the events lady. Whenever I visit the residents and care assistants are together in the lovely lounges. There is a quiet space for those who prefer and the garden is beautiful. The health and wellbeing of every person is at the top of everyone's agenda. My mum has dementia and the wonderful team are so kind and patient. I left mum yesterday laughing and singing. I couldn't ask for more. You are the best Thorley House.
06 May 2025
I highly recommend this care home. My mum meant the world to me and I needed that reassurance that she was going to get looked after, cared for in a way that she so much deserved and that is exactly what she received. We always found the staff very friendly, polite, helpful and supportive. The manager was very professional and compassionate as were all of her team, the carers, cleaners, cooks, entertainment staff, they saw to my mums every need, were there at the press of a button, they would look in on her just to ask if she needed anything, a bit of company, nothing was to much trouble for them. Mum very sadly passed away in here and there was no better place that I would have preferred her to be, she was treated with respect and dignity they were amazing.
06 May 2025
After a difficult period of decline in health and memory, my mum made her own decision to give it a go in Thorley house . She moved in at the end of September 2024 , initially for respite and now remains as a resident. It's so reassuring to know that your relative is not only being cared for , but treated with respect and dignity. It's clear to see that each resident is treated as an individual with differing wants and needs, and the activities coordinated by a lovely member of staff, are fully inclusive, offering the residents choices to participate or not. The rooms and communal areas are spotless, and all levels of staff are ready to stop and chat with the residents, and visitors alike. A big thank you to all the senior care staff (in particular a few specific members of staff) who are so proactive in trying to manage mums health condition, as are all other members of staff far too many to mention individually. You all do a wonderful job, and make a difficult decision much easier
02 May 2025
My mam has been in Thorley House for nearly 12 months now and I can't praise the staff enough they have really looked after my mother and really taken care of her when she has been poorly the staff are nice and friendly and approachable
31 December 2024
I cannot praise Thorley House Residential Care Home enough for the exceptional level of care and attention my mum and dad have received since September 2024. All the team/staff are truly amazing-kind, patient and incredibly dedicated. It's clear they genuinely care about the residents and go above and beyond to make sure everyone feels safe, comfortable and valued. The quality of care is outstanding. From tailored support for Mum and Dad's individual needs, everything is handled with professionalism and compassion. It's so reassuring to know that my parents are in such capable hands. What really stands out is the emphasis on wellbeing. The activities, the social interactions and the attention to mental and emotional health are remarkable. The home and bedrooms are spotless and tidy. The team does such a fantastic job creating a warm, family-like environment. My parents are not just being cared for-they are thriving. I'm so grateful for everything they do for my family.
26 February 2024
Can't thank all the staff enough - loving, caring, professional, the best. My mum was clean, well-fed, entertained and treated like family. A huge thank you from me.
11 January 2024
This is an end-of-life review. Mum was treated with dignity and compassion. Staff obviously care. Their treatment of me was above anything I expected. I stayed with Mum for the last eight days of her life. When I had to leave her someone stayed with her. I was given meals, the quality of which was excellent. Everything was of an excellent standard.
26 December 2023
When visiting Thorley House on a fortnightly basis with our PAT dog all the residents we meet are well looked after. The premises are spotless and the staff are kind and caring. Lots of activities are organised by their activity coordinator.
15 December 2023
The care and respect given to my mum are amazing. She is happy and content, she has a good rapport with the staff. We as a family are content and settled as my mum is well cared for.
29 November 2023
My mother-in-law has been a resident at Thorley House for just over a year. We can not thank the Manager and the staff enough for the way they treat mum, she is always well dressed, clean and smiling when we visit, she has made a good group of friends and they are always chatting or doing activities when we arrive. I think her quality of life has greatly improved since moving to Thorley House she loves her food and has put well-needed weight on since arriving. I would not hesitate to recommend Thorley House to anyone who is thinking of respite or long-term care for themselves or a family member.
18 May 2023
My dad went into Thorley House as he wasn’t in the best of health or condition, since being in there his recovery and appearance is there to see. The staff/management and the cleaners, are all very very pleasant and welcoming when you visit. It is clean and fresh throughout. Dad loves it in there, you can see how much patience all the staff have with the people that reside there. Always have a smile and kind words. The help they have given to Dad is exceptional and I can only thank them for a wonderful and excellent job they do caring for all.
18 April 2023
My dad has lived at Thorley House since November 2008, so that in itself shows the care he receives. My dad prefers his own company, and this is respected by all staff; they always let him know what's happening within the home so he can participate should he choose to. Quite a few members of staff are still there from when he first went to live at Thorley, again a testament to the long-standing members of the staff team. The past few years have been a difficult time for residents and relatives; I thank everyone for the care they delivered then and continue to deliver. The home is always clean, thanks to the domestic team. The cooks do their utmost to cater for different tastes and offer a variety of meals. Dad is more of a night owl, and this is respected by the night staff team. If he wants something to eat, drink or just chat; they do this for him. Management is approachable and will address any concerns you may have, and nothing is too much trouble for anyone and often go above and beyond.
13 April 2023
Thorley House care home is a lovely place to stay in and visit. Every care is taken to make sure the residents are well and truly looked after and visitors also. The staff are exceptional; it's like a home from home. The entertainment is second to none also and has lots of variety. I would highly recommend Thorley House to anyone who is looking for a safe and friendly place for their relative.
13 April 2023
Cannot fault the home at all! Defo five stars from us all as a family. All staff are welcoming and lovely. The home itself has a warm, homely feeling to it. Thank you so much to all the staff who work hard to care for the residents.
13 April 2023
My mum is in Thorley House, and I can't praise the staff high enough who care for my mum. She is well looked after and cared for. The home is well-kept and clean, and the food is freshly cooked every day. The staff are in regular contact if they need anything for Mum or any medical treatment. I would highly recommend Thorley House to care for your loved one.
31 March 2023
My mother has been a resident at Thorley House now for a number of years. She has always been shown the utmost kindness and given second to none care and support. I have great respect for all the staff in the everyday care for my mother. I would not hesitate to recommend Thorley House to anyone. Furthermore, my mother is very happy there and that is a great comfort to me and all her family.
01 July 2022
My mum stayed at Thorley House for two weeks of respite care. Her overall experience was a positive one, and she spoke extremely highly of all the staff who attended to her everyday needs. Her problems with low vision and poor mobility were catered for, and she was always treated with dignity and respect. I would have no hesitation in my mum staying at Thorley House as and when needed in the future.
Latest Reviews for Thorley House
26 June 2025
The staff took great care of my mother during her time there. They were kind, patient, and genuinely attentive to her needs. The place was clean, well-run, and communication with the family was clear and consistent. It gave us peace of mind knowing she was safe and treated with respect. I'm grateful for the care they provided. Special thanks to the manager, who went out of her way to make sure Mum was comfortable and well looked after. She was approachable, compassionate, and clearly cared about the residents. It gave us peace of mind knowing Mum was safe and treated with respect. I'm grateful for the care they provided.
17 June 2025
My mum has just returned home from enjoying a respite visit. It was wonderful in every way. The home is immaculate and every member of staff so friendly and caring. Noting was too much trouble. She ate well and enjoyed making friends. She even went out on a boat trip. Everyone made my mum feel so welcome. Her room was beautifully prepared, and she just relaxed from the very start. Before booking respite, we had visited around a dozen local homes, and this was her standout favourite. It lived up to all our expectations and she is looking forward to staying again.
09 May 2025
It's reassuring to know that my partner's mother is safe and extremely well looked after at Thorley House. All the staff are very friendly and go out of their way to care for her. We only have a positive outlook regarding her stay, well done to all.
07 May 2025
This is a fabulous place to live. The manager, the deputy, and the rest of the wonderful team make this home an actual true home. The care team are always so happy and smiley. Nothing is too much trouble. The team adore my mum. There is so much stimulation due to the events lady. Whenever I visit the residents and care assistants are together in the lovely lounges. There is a quiet space for those who prefer and the garden is beautiful. The health and wellbeing of every person is at the top of everyone's agenda. My mum has dementia and the wonderful team are so kind and patient. I left mum yesterday laughing and singing. I couldn't ask for more. You are the best Thorley House.
06 May 2025
I highly recommend this care home. My mum meant the world to me and I needed that reassurance that she was going to get looked after, cared for in a way that she so much deserved and that is exactly what she received. We always found the staff very friendly, polite, helpful and supportive. The manager was very professional and compassionate as were all of her team, the carers, cleaners, cooks, entertainment staff, they saw to my mums every need, were there at the press of a button, they would look in on her just to ask if she needed anything, a bit of company, nothing was to much trouble for them. Mum very sadly passed away in here and there was no better place that I would have preferred her to be, she was treated with respect and dignity they were amazing.
06 May 2025
After a difficult period of decline in health and memory, my mum made her own decision to give it a go in Thorley house . She moved in at the end of September 2024 , initially for respite and now remains as a resident. It's so reassuring to know that your relative is not only being cared for , but treated with respect and dignity. It's clear to see that each resident is treated as an individual with differing wants and needs, and the activities coordinated by a lovely member of staff, are fully inclusive, offering the residents choices to participate or not. The rooms and communal areas are spotless, and all levels of staff are ready to stop and chat with the residents, and visitors alike. A big thank you to all the senior care staff (in particular a few specific members of staff) who are so proactive in trying to manage mums health condition, as are all other members of staff far too many to mention individually. You all do a wonderful job, and make a difficult decision much easier
02 May 2025
My mam has been in Thorley House for nearly 12 months now and I can't praise the staff enough they have really looked after my mother and really taken care of her when she has been poorly the staff are nice and friendly and approachable
31 December 2024
I cannot praise Thorley House Residential Care Home enough for the exceptional level of care and attention my mum and dad have received since September 2024. All the team/staff are truly amazing-kind, patient and incredibly dedicated. It's clear they genuinely care about the residents and go above and beyond to make sure everyone feels safe, comfortable and valued. The quality of care is outstanding. From tailored support for Mum and Dad's individual needs, everything is handled with professionalism and compassion. It's so reassuring to know that my parents are in such capable hands. What really stands out is the emphasis on wellbeing. The activities, the social interactions and the attention to mental and emotional health are remarkable. The home and bedrooms are spotless and tidy. The team does such a fantastic job creating a warm, family-like environment. My parents are not just being cared for-they are thriving. I'm so grateful for everything they do for my family.
26 February 2024
Can't thank all the staff enough - loving, caring, professional, the best. My mum was clean, well-fed, entertained and treated like family. A huge thank you from me.
11 January 2024
This is an end-of-life review. Mum was treated with dignity and compassion. Staff obviously care. Their treatment of me was above anything I expected. I stayed with Mum for the last eight days of her life. When I had to leave her someone stayed with her. I was given meals, the quality of which was excellent. Everything was of an excellent standard.
26 December 2023
When visiting Thorley House on a fortnightly basis with our PAT dog all the residents we meet are well looked after. The premises are spotless and the staff are kind and caring. Lots of activities are organised by their activity coordinator.
15 December 2023
The care and respect given to my mum are amazing. She is happy and content, she has a good rapport with the staff. We as a family are content and settled as my mum is well cared for.
29 November 2023
My mother-in-law has been a resident at Thorley House for just over a year. We can not thank the Manager and the staff enough for the way they treat mum, she is always well dressed, clean and smiling when we visit, she has made a good group of friends and they are always chatting or doing activities when we arrive. I think her quality of life has greatly improved since moving to Thorley House she loves her food and has put well-needed weight on since arriving. I would not hesitate to recommend Thorley House to anyone who is thinking of respite or long-term care for themselves or a family member.
18 May 2023
My dad went into Thorley House as he wasn’t in the best of health or condition, since being in there his recovery and appearance is there to see. The staff/management and the cleaners, are all very very pleasant and welcoming when you visit. It is clean and fresh throughout. Dad loves it in there, you can see how much patience all the staff have with the people that reside there. Always have a smile and kind words. The help they have given to Dad is exceptional and I can only thank them for a wonderful and excellent job they do caring for all.
18 April 2023
My dad has lived at Thorley House since November 2008, so that in itself shows the care he receives. My dad prefers his own company, and this is respected by all staff; they always let him know what's happening within the home so he can participate should he choose to. Quite a few members of staff are still there from when he first went to live at Thorley, again a testament to the long-standing members of the staff team. The past few years have been a difficult time for residents and relatives; I thank everyone for the care they delivered then and continue to deliver. The home is always clean, thanks to the domestic team. The cooks do their utmost to cater for different tastes and offer a variety of meals. Dad is more of a night owl, and this is respected by the night staff team. If he wants something to eat, drink or just chat; they do this for him. Management is approachable and will address any concerns you may have, and nothing is too much trouble for anyone and often go above and beyond.
13 April 2023
Thorley House care home is a lovely place to stay in and visit. Every care is taken to make sure the residents are well and truly looked after and visitors also. The staff are exceptional; it's like a home from home. The entertainment is second to none also and has lots of variety. I would highly recommend Thorley House to anyone who is looking for a safe and friendly place for their relative.
13 April 2023
Cannot fault the home at all! Defo five stars from us all as a family. All staff are welcoming and lovely. The home itself has a warm, homely feeling to it. Thank you so much to all the staff who work hard to care for the residents.
13 April 2023
My mum is in Thorley House, and I can't praise the staff high enough who care for my mum. She is well looked after and cared for. The home is well-kept and clean, and the food is freshly cooked every day. The staff are in regular contact if they need anything for Mum or any medical treatment. I would highly recommend Thorley House to care for your loved one.
31 March 2023
My mother has been a resident at Thorley House now for a number of years. She has always been shown the utmost kindness and given second to none care and support. I have great respect for all the staff in the everyday care for my mother. I would not hesitate to recommend Thorley House to anyone. Furthermore, my mother is very happy there and that is a great comfort to me and all her family.
01 July 2022
My mum stayed at Thorley House for two weeks of respite care. Her overall experience was a positive one, and she spoke extremely highly of all the staff who attended to her everyday needs. Her problems with low vision and poor mobility were catered for, and she was always treated with dignity and respect. I would have no hesitation in my mum staying at Thorley House as and when needed in the future.