Thorley House

Hazelmere Gardens, Hindley, Wigan WN2 3QD
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9.9 53 Reviews
  • Thorley House, Wigan
Thorley House is a vibrant home approximately one mile from Hindley town centre. The home has a dedicated care team and a well thought-out programme of daily activities, designed to reflect residents’ interests and wishes.

Thorley is part of the award-winning CLS Group, a not-for-profit organisation dedicated to delivering innovative services and outstanding care to older people.
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Care Provided by Thorley House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1000
  • Self-Funded Residential Dementia Care: from £1100
  • RESPITE Self-Funded Residential Care: from £1100
  • RESPITE Self-Funded Residential Dementia Care: from £1100
The price(s) shown are provided by the care home. Contact Thorley House for full pricing details and T&Cs.

Contact Thorley House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Thorley House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Melanie Makinson (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1997

Room Information

  • Single Rooms (40)
  • Single Rooms with Ensuite Wet Room (2)

Thorley House Reviews (53)

9.9

Thorley House has a Review Score of 9.9 (9.885) out of 10, based on 23 reviews in the last 2 years.
Over all time Thorley House has 53 reviews.

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Review from Jacquelyn G (Daughter of Resident) published on 22 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad became a resident at Thorley in May 2025 until Oct 2025. He had Alzheimer's.
The staff could not have been kinder to my dad or indeed to us. They showed great care and really tried to individualise that care for my dad. They got to know his likes and dislikes and tailored activities accordingly.
They
were also quick to know when medical advice was needed.
We will always be grateful to the team at Thorley, led by Mel and Toni, who really helped our family at a very difficult time and treated our dad with great respect, love and professionalism
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Review from Justin T (Son-in-law of Resident) published on 22 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mike was treated wonderfully by all the staff.
His mobility and mood improved markedly during his stay. His ability to undertake activities improved.
The staff all engaged him and interacted regularly.
I cannot praise them enough
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Review from S H (Granddaughter of Resident) published on 12 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan has been in Thorley house coming up to 3 years! She has dementia so some days are worse than others but all staff treat her with respect and nothing is ever too much! The support she and us as a family have had with her is incredible and makes us think more we chose the perfect home for her!
All
staff are always on hand to help even if its to make her smile or prompt her to engage!
Cant reccomond enough..
Any queries management always have ther doors open! We have happy Nan thanks to thorley & there staff :)
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Review from A T (Daughter of Resident) published on 9 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are amazing . Mum has needed nursing care on a few occasions and prompt treatment has always been provided.
The activities are brilliant. We've recently attended the bingo. Mum loves it and gets all serious haha
Nothing is too much trouble for staff.
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Review from Ian W (Son-in-law of Resident) published on 3 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law has always had the best of care at Thorley, have had some difficult times over the last couple of years but the team have supported us very well, nothing is too much trouble. Thank you Mel and the team for all you do,
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Review from Cathy B (Daughter of Resident) published on 26 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My review is not just for April it is for the last 2 years my mum has been living at Thorley House.
She will be 90 in June and has vascular dementia and altzeimers. Mum came back to life in so many ways when she became a resident. There are not enough adjectives to describe this wonderful place and
its outstanding management and staff. All the staff fuss mum so much and adore her. There are activities at least 5 days a week which are so unique and centred around stimulation and fun. The grounds are beautiful. The communication from the team about mums welfare is fantastic. I was called to let me know mum had a cough and the doctor had been called but it was nothing to worry about. It is so valuable being kept informed by the team it just shows mum is important to them and so am I.
The staff are all so smiley and jolly and nothing is too much trouble. Its the team that make it a home and not just somewhere to live. Thank you all. Cathy
Reply from Rahi Joshi, Marketing Associate at Thorley HouseThank you so much, Cathy, for your incredibly heartfelt and touching review of Thorley House. We are so pleased to hear that your mum has flourished during her time with us and that she feels so loved, supported, and valued within the home. Providing compassionate, person-centred dementia care in a warm, happy, and engaging environment is at the heart of everything we do.Your comments about the kindness, positivity, and genuine care shown by our team will be greatly appreciated by everyone at Thorley House.
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Review from Clive T (Son of Resident) published on 19 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear mother has been in Thorley house for a long time now and I have nothing but praise for all the staff who are all incredibly caring and professional. It gives me peace of mind to know she is getting the care that she deserves. Thanks to all the staff you are amazing.
Regards
Clive & Julie
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Review from Colin B (Son of Resident) published on 19 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
To everyone at Thorley House,


Thank you feels far too small for the kindness, patience, dignity and care that all the team at Thorley House have shown Mum over the past three years.


As Mum's Alzheimer's progressed, knowing she was surrounded by such compassionate and dedicated people brought enormous

comfort to our family. You treated her not simply as a resident, but as a person - with warmth, humour, respect and genuine affection - and we will always be grateful for that.


Although Mum has now moved to a nursing home, Thorley House will always hold a special place in our hearts. Thank you for every cup of coffee, every reassuring word, every smile, every moment of patience, and for the care and support you gave Mum each and every day.

Reply from Rahi Joshi, Marketing Associate at Thorley HouseThank you so much for your kind and heartfelt words. Supporting residents and their families with compassion, dignity, warmth, and respect is at the heart of everything we do, and your message means more to our team.
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Review from Joanne B (Daughter of Resident) published on 18 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Thorley house since September 2024, and although at times she can present as a little changeable due to her illness, the staff treat her with dignity and respect at all times, with an excellent awareness of her individual needs.
They are always proactive with any healthcare issues
and I trust them implicitly.
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Review from Susan C (Daughter of Resident) published on 16 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has recently celebrated her 100th birthday in Thorley House and the staff went above and beyond to make this a wonderful day for her. Mum has been in Thorley House for almost six years and I feel so confident that she is getting the best care possible. The home and rooms are always spotlessly
clean and the staff are friendly and helpful. I can't ask for more for my amazing Mum.x
Reply from Rahi Joshi, Marketing Associate at Thorley HouseThank you so much for sharing such a heartfelt review.At Thorley House, we are committed to delivering high-quality, person-centred care in a warm and supportive environment. Your kind words will mean so much to our team.

Warm regards,
Thorley House Team
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Review from Susan K (Daughter of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum Audrey resided at Thorley house from Feb 25 to Jan 26 when she sadly passed.
Thorley House have shown nothing but kindness and support to my mum and myself during her time there.
The staff have been wonderful, warm and caring
Nothing is to much trouble for the staff
The cleanliness of the
home is 5 star it's spotless and homely and very great full that my mum spent her last 11 months there
Reply from Rahi Joshi, Marketing Associate at Thorley HouseThank you for your heartfelt review. We're so sorry for your loss and are honoured that your mum spent her time with us at Thorley House. It means so much to hear that you felt supported and cared for, and we'll be sure to share your kind words with our team.
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Review from Anne P (Friend of Resident) published on 28 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my friend without an appointment, along with another friend. The staff were very pleasant with us. Although she was in the lounge with other residents we took her back to her bedroom for a personal conversation. The bedroom was very clean and tidy our friend was brought mid morning coffee
and biscuits. We were offered a drink when we were leaving an activities member of staff came to speak with our friend. Lovely experience.
Reply from Rahi Joshi, Marketing Associate at Thorley HouseThank you for sharing your experience. We are delighted to know your loved one is comfortable with the tailored care at Thorley House.
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Review from J W (Daughter of Resident) published on 20 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The close staff I deal with are very supportive of my mums changing needs and considerate with how to deal with her.
At times I do ring a lot to check on her and ir.is.never too.much trouble for them to take time to discuss and check on her.
Very grateful for the.work they do .. thank you
Reply from Rahi Joshi, Marketing Associate at Thorley HouseThank you for sharing your kind feedback. We strive to provide person-centred care for all our residents, recognising and respecting their individual needs. Thank you for entrusting us with your mum's care.
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Review from Sandra R (Niece of Resident) published on 12 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I go to see my auntie ever week. I find that she is very happy and contented and all her needs are seen to. And when I do visit her she's looking well, looked after when you go to Thorley House the welcome from the staff is very friendly and will take the time to talk to you.
Reply from Rahi Joshi, Marketing Associate at Thorley HouseThank you for your feedback regarding Thorley House. We are glad to know that you feel welcomed by our team during your visits. We appreciate you taking the time to share your experience.
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Review from D T (Niece of Resident) published on 5 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hello, my auntie is a residence at Thornley house we've had nothing more than five star treatment. All the staff are very friendly and very welcoming. We feel like we are entering her home every time we go and visit her
she is having a lovely time there lots of activities and stuff to do every day
we have never seen her smile and laugh so much, she's more active and so happy. Can't recommend Thornley House and all the staff anymore. They have changed my auntie's life and can't thank them enough.
Reply from Rahi Joshi, Marketing Associate at Thorley HouseThank you so much for your kind words. We're truly delighted to hear that your auntie is happy and settled at Thornley House. Your appreciation will be shared with the staff-they'll be incredibly happy to hear this.
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Review from Tony R (Great-Nephew of Resident) published on 22 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My great auntie used to live 200 miles away and spent most of her days in bed in her own flat, we could only visit a few times a year due to distance so she had no one really only carers who went in for half hour 3 times a day, she had a fall a few months ago and we was told she hadn't long left and
needed round the clock care especially with being late 90s, we decided to move her to Thorley House which is local for family and wow what a difference, she is living again and is very happy, I can't recommend this care home enough and all the staff are doing a great job they have activities in the day and trips out and my great auntie is more mobile and happier than ever which is a massive relief to the small family she has, we are kept updated with photos and videos on social media which is great to see so thank you very much Thorley House and keep doing what you're doing
Reply from Rahi Joshi, Marketing Associate at Thorley HouseThank you for your wonderful feedback. We're delighted to hear that your great auntie is happy with her tailored care at Thorley House. Our team is committed to providing compassionate care, engaging daily activities and a supportive care home environment where residents can stay active and connected with their families. I will pass your kind sentiments to the home team.
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Review from Sandra S (Wife of Resident) published on 24 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has vascular dementia, and went into thorley house for a weeks respite, he couldn't have gone anywhere better, he was excellently cared for from start to finish, all of the staff treated him and family with the utmost respect and compassion, nothing was too much trouble, and my hubby came
home looking relaxed and happy, and I had a mini break away, and came back totally refreshed and relaxed knowing that he was being excellently cared for , thank you so much thorley house
Reply from Rahi Joshi, Marketing Associate at Thorley HouseThank you for your lovely review. We're so pleased to hear that your husband was happy with the respite care at Thorley House. Our team is committed to providing compassionate dementia care while also giving families peace of mind and the chance to rest and recharge. Your kind words mean a lot to us.
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Review from Rebecca L (Daughter of Resident) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff took great care of my mother during her time there. They were kind, patient, and genuinely attentive to her needs. The place was clean, well-run, and communication with the family was clear and consistent. It gave us peace of mind knowing she was safe and treated with respect. I'm grateful
for the care they provided.
Special thanks to the manager, who went out of her way to make sure Mum was comfortable and well looked after. She was approachable, compassionate, and clearly cared about the residents. It gave us peace of mind knowing Mum was safe and treated with respect. I'm grateful for the care they provided.
Reply from Rahi Joshi, Marketing Associate at Thorley HouseThank you for your heartfelt feedback. We're so pleased to hear that your mother was cared for and happy at Thorley House. It's truly our privilege to support our residents and their families with compassion and respect.
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Review from Cathryn D (Daughter of Resident) published on 17 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has just returned home from enjoying a respite visit. It was wonderful in every way. The home is immaculate and every member of staff so friendly and caring. Noting was too much trouble. She ate well and enjoyed making friends. She even went out on a boat trip. Everyone made my mum feel so welcome.
Her room was beautifully prepared, and she just relaxed from the very start. Before booking respite, we had visited around a dozen local homes, and this was her standout favourite. It lived up to all our expectations and she is looking forward to staying again.
Reply from Rahi Joshi, Marketing Associate at Thorley HouseThank you for your kind words. We're so pleased your mum had a wonderful respite stay at Thorley House. I will pass your kind sentiments onto the home team.
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Review from Richard L (Friend of Resident) published on 9 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's reassuring to know that my partner's mother is safe and extremely well looked after at Thorley House.
All the staff are very friendly and go out of their way to care for her.
We only have a positive outlook regarding her stay, well done to all.
Reply from Rahi Joshi, Marketing Associate at Thorley HouseThank you for your kind words. We're so pleased to hear that your relative is happy at Thorley House. Our team is dedicated to going the extra mile, and your positive feedback means a lot.
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Current Review Score: 9.9 (9.885)

Overview of Review Score

The Review Score of 9.9 (9.885) out of 10 for Thorley House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.885 for Thorley House is calculated as follows: ( (243 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 270 Ratings = 4.885
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Thorley House is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Dec 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Thorley House

What types of Care is Thorley House registered for?

Older Person Care, Dementia & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Thorley House have?

There are 40 Single Rooms.

What are the Facilities & Services at Thorley House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Thorley House to the centre of Wigan?

2.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Thorley House to verify any information. View our terms and conditions. Thorley House has an Enhanced Service - more info.