Thorley House

Hazelmere Gardens, Hindley, Wigan WN2 3QD
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9.8 39 Reviews
  • Thorley House, Wigan
Thorley House is a vibrant home approximately one mile from Hindley town centre. The home has a dedicated care team and a well thought-out programme of daily activities, designed to reflect residents’ interests and wishes.

Thorley is part of the award-winning CLS Group, a not-for-profit organisation dedicated to delivering innovative services and outstanding care to older people.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Melanie Makinson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1997

Room Information

  • Single Rooms (40)
  • Single Rooms with Ensuite Wet Room (2)

Thorley House Reviews (39)

9.8

Thorley House has a Review Score of 9.8 (9.838) out of 10, based on 13 reviews in the last 2 years.
Over all time Thorley House has 39 reviews.

Overall Experience
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Total of 39, showing 1-20
Review from Rebecca L (Daughter of Resident) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff took great care of my mother during her time there. They were kind, patient, and genuinely attentive to her needs. The place was clean, well-run, and communication with the family was clear and consistent. It gave us peace of mind knowing she was safe and treated with respect. I'm grateful
for the care they provided.
Special thanks to the manager, who went out of her way to make sure Mum was comfortable and well looked after. She was approachable, compassionate, and clearly cared about the residents. It gave us peace of mind knowing Mum was safe and treated with respect. I'm grateful for the care they provided.
Reply from Rahi Joshi, Marketing Associate at Thorley House

Thank you for your heartfelt feedback. We're so pleased to hear that your mother was cared for and happy at Thorley House. It's truly our privilege to support our residents and their families with compassion and respect.

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Review from Cathryn D (Daughter of Resident) published on 17 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has just returned home from enjoying a respite visit. It was wonderful in every way. The home is immaculate and every member of staff so friendly and caring. Noting was too much trouble. She ate well and enjoyed making friends. She even went out on a boat trip. Everyone made my mum feel so welcome.
Her room was beautifully prepared, and she just relaxed from the very start. Before booking respite, we had visited around a dozen local homes, and this was her standout favourite. It lived up to all our expectations and she is looking forward to staying again.
Reply from Rahi Joshi, Marketing Associate at Thorley House

Thank you for your kind words. We're so pleased your mum had a wonderful respite stay at Thorley House. I will pass your kind sentiments onto the home team.

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Review from Richard L (Friend of Resident) published on 9 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's reassuring to know that my partner's mother is safe and extremely well looked after at Thorley House.
All the staff are very friendly and go out of their way to care for her.
We only have a positive outlook regarding her stay, well done to all.
Reply from Rahi Joshi, Marketing Associate at Thorley House

Thank you for your kind words. We're so pleased to hear that your relative is happy at Thorley House. Our team is dedicated to going the extra mile, and your positive feedback means a lot.

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Review from Cathy B (Daughter of Resident) published on 7 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a fabulous place to live. The manager, the deputy, and the rest of the wonderful team make this home an actual true home. The care team are always so happy and smiley. Nothing is too much trouble. The team adore my mum. There is so much stimulation due to the events lady. Whenever I visit the
residents and care assistants are together in the lovely lounges. There is a quiet space for those who prefer and the garden is beautiful.
The health and wellbeing of every person is at the top of everyone's agenda.
My mum has dementia and the wonderful team are so kind and patient. I left mum yesterday laughing and singing. I couldn't ask for more.
You are the best Thorley House.
Reply from Rahi Joshi, Marketing Associate at Thorley House

Thank you for such a warm review. We're thrilled to hear that Thorley House feels like home for your mum and that our team's care, kindness, and activities bring joy to her days- thank you for your trust and support!

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Review from Marie H (Daughter of Resident) published on 6 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I highly recommend this care home.
My mum meant the world to me and I needed that reassurance that she was going to get looked after, cared for in a way that she so much deserved and that is exactly what she received. We always found the staff very friendly, polite, helpful and supportive. The manager
was very professional and compassionate as were all of her team, the carers, cleaners, cooks, entertainment staff, they saw to my mums every need, were there at the press of a button, they would look in on her just to ask if she needed anything, a bit of company, nothing was to much trouble for them. Mum very sadly passed away in here and there was no better place that I would have preferred her to be, she was treated with respect and dignity they were amazing.
Reply from Rahi Joshi, Marketing Associate at Thorley House

Thank you so much for your heartfelt words. We are truly honoured to have cared for your mum and to know she felt supported and respected. Your kind feedback means a lot to our team.

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Review from J B (Daughter of Resident) published on 6 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a difficult period of decline in health and memory, my mum made her own decision to give it a go in Thorley house .
She moved in at the end of September 2024 , initially for respite and now remains as a resident.
It's so reassuring to know that your relative is not only being cared for , but
treated with respect and dignity.
It's clear to see that each resident is treated as an individual with differing wants and needs, and the activities coordinated by a lovely
member of staff, are fully inclusive, offering the residents choices to participate or not.
The rooms and communal areas are spotless, and all levels of staff are ready to stop and chat with the residents, and visitors alike.
A big thank you to all the senior care staff (in particular a few specific members of staff) who are so proactive in trying to manage mums health condition, as are all other members of staff far too many to mention individually.
You all do a wonderful job, and make a difficult decision much easier
Reply from Rahi Joshi, Marketing Associate at Thorley House

Thank you for your thoughtful and kind words. We're so pleased to hear your mum has settled in well at Thorley House. We are grateful for your kind words. Kind regards.

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Review from Les D (Son of Resident) published on 2 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mam has been in Thorley House for nearly 12 months now and I can't praise the staff enough they have really looked after my mother and really taken care of her when she has been poorly the staff are nice and friendly and approachable
Reply from Rahi Joshi, Marketing Associate at Thorley House

Thank you for your kind words. We're so pleased to hear your mum is happy with her tailored care at Thorley House, and your appreciation means a lot.

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Review from Janet S (Daughter of Resident) published on 31 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise Thorley House Residential Care Home enough for the exceptional level of care and attention my mum and dad have received since September 2024. All the team/staff are truly amazing-kind, patient and incredibly dedicated. It's clear they genuinely care about the residents and go above and
beyond to make sure everyone feels safe, comfortable and valued.
The quality of care is outstanding. From tailored support for Mum and Dad's individual needs, everything is handled with professionalism and compassion. It's so reassuring to know that my parents are in such capable hands.
What really stands out is the emphasis on wellbeing. The activities, the social interactions and the attention to mental and emotional health are remarkable. The home and bedrooms are spotless and tidy. The team does such a fantastic job creating a warm, family-like environment. My parents are not just being cared for-they are thriving. I'm so grateful for everything they do for my family.
Reply from Rahi Joshi, Marketing Associate at Thorley House

Thank you for your kind feedback. We are happy to hear that your parents are happy and comfortable with the tailored care at Thorley House. Our team is dedicated to creating a supportive, caring, and engaging environment for our residents. Kind regards.

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Review from Denis W (Son of Resident) published on 26 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can't thank all the staff enough - loving, caring, professional, the best.
My mum was clean, well-fed, entertained and treated like family.
A huge thank you from me.
Reply from Rahi Joshi, Marketing Associate at Thorley House

We are grateful for your kind words and are here for you and your family. Thank you for entrusting us with your mother's care.
Kind regards.

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Review from Christine S (Daughter of Resident) published on 11 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is an end-of-life review. Mum was treated with dignity and compassion. Staff obviously care. Their treatment of me was above anything I expected. I stayed with Mum for the last eight days of her life. When I had to leave her someone stayed with her. I was given meals, the quality of which was excellent.
Everything was of an excellent standard.
Reply from Rahi Joshi, Marketing Associate at Thorley House

We are truly touched by your words. Providing a warm and homely environment for the residents is our utmost priority. We are delighted to hear that she has settled in so well. Thank you for taking the time to share your positive experience with us.
Kind regards,
Rahi.

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Review from J S (Regular Volunteer) published on 26 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When visiting Thorley House on a fortnightly basis with our PAT dog all the residents we meet are well looked after. The premises are spotless and the staff are kind and caring. Lots of activities are organised by their activity coordinator.
Reply from Rahi Joshi, Marketing Associate at Thorley House

Thank you for taking the time to leave a review. Your feedback is very much appreciated. I will ensure your comments are shared with the team.


Kind regards

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Review from M T (Daughter of Resident) published on 15 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and respect given to my mum are amazing. She is happy and content, she has a good rapport with the staff. We as a family are content and settled as my mum is well cared for.
Reply from Rahi Joshi, Marketing Associate at Thorley House

Thank you for your kind words. Your feedback is very much appreciated and we are delighted to know your mum is doing well with us, we ensure to maintain high care standards at all times. I will forward your kind sentiments to the home team.


Kind regards

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Review from L K (Daughter-in-law of Resident) published on 29 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been a resident at Thorley House for just over a year. We can not thank the Manager and the staff enough for the way they treat mum, she is always well dressed, clean and smiling when we visit, she has made a good group of friends and they are always chatting or doing activities
when we arrive. I think her quality of life has greatly improved since moving to Thorley House she loves her food and has put well-needed weight on since arriving. I would not hesitate to recommend Thorley House to anyone who is thinking of respite or long-term care for themselves or a family member.
Reply from Rahi Joshi, Marketing Associate at Thorley House

We truly appreciate your kind words about Thorley House. Creating a joyful and compassionate atmosphere for our residents and visitors is our top priority. Thank you for noticing the efforts of our staff; your kind words mean a lot.


Kind regards,

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Review from J C (Son of Resident) published on 18 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad went into Thorley House as he wasn’t in the best of health or condition, since being in there his recovery and appearance is there to see.
The staff/management and the cleaners, are all very very pleasant and welcoming when you visit. It is clean and fresh throughout.
Dad loves it in there,
you can see how much patience all the staff have with the people that reside there. Always have a smile and kind words.
The help they have given to Dad is exceptional and I can only thank them for a wonderful and excellent job they do caring for all.
Reply from Rahi Joshi, Marketing Associate at Thorley House

Thank you for sharing your heartfelt feedback about your dad's experience at Thorley House. We're delighted to hear about his remarkable recovery since being with us. It's a testament to the tailored care provided by our staff.
Kind regards.

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Review from K L (Daughter of Resident) published on 18 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has lived at Thorley House since November 2008, so that in itself shows the care he receives. My dad prefers his own company, and this is respected by all staff; they always let him know what's happening within the home so he can participate should he choose to. Quite a few members of staff are
still there from when he first went to live at Thorley, again a testament to the long-standing members of the staff team. The past few years have been a difficult time for residents and relatives; I thank everyone for the care they delivered then and continue to deliver. The home is always clean, thanks to the domestic team. The cooks do their utmost to cater for different tastes and offer a variety of meals. Dad is more of a night owl, and this is respected by the night staff team. If he wants something to eat, drink or just chat; they do this for him. Management is approachable and will address any concerns you may have, and nothing is too much trouble for anyone and often go above and beyond.
Reply from Rahi Joshi, Marketing Associate at Thorley House

It is our pleasure to care for your father and we ensure to maintain the best care possible at all times. We appreciate your kindness and support, I will pass your kind words to the home team.


Kind regards,
Rahi.

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Review from Elaine B (Daughter-in-law of Resident) published on 13 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thorley House care home is a lovely place to stay in and visit. Every care is taken to make sure the residents are well and truly looked after and visitors also. The staff are exceptional; it's like a home from home.
The entertainment is second to none also and has lots of variety.
I would highly
recommend Thorley House to anyone who is looking for a safe and friendly place for their relative.
Reply from Rahi Joshi, Marketing Associate at Thorley House

Thank you for sharing your thoughts with us. We are delighted to know your loved one is happy and comfortable with us. We always work hard to support our users with the best care possible. I will ensure your kind words are passed on to the team.
Kind regards,
Rahi.

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Review from Nikki M (Great-Niece of Resident) published on 13 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cannot fault the home at all!
Defo five stars from us all as a family.
All staff are welcoming and lovely.
The home itself has a warm, homely feeling to it.
Thank you so much to all the staff who work hard to care for the residents.
Reply from Rahi Joshi, Marketing Associate at Thorley House

Thank you for taking the time to leave a review. It's lovely to hear you are happy with the home and the care. Your feedback is very much appreciated. I will ensure your comments are shared with the team.
Kind Regards,
Rahi.

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Review from Elizabeth G (Daughter of Resident) published on 13 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is in Thorley House, and I can't praise the staff high enough who care for my mum. She is well looked after and cared for. The home is well-kept and clean, and the food is freshly cooked every day. The staff are in regular contact if they need anything for Mum or any medical treatment. I would
highly recommend Thorley House to care for your loved one.
Reply from Rahi Joshi, Marketing Associate at Thorley House

It is a pleasure to care for your mum and we will ensure to maintain the best care possible at all times. Thank you for sharing your experience and I will pass your kind words to the home team.
Kind regards,
Rahi.

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Review from Mary H (Daughter of Resident) published on 31 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Thorley House now for a number of years. She has always been shown the utmost kindness and given second to none care and support. I have great respect for all the staff in the everyday care for my mother. I would not hesitate to recommend Thorley House to anyone. Furthermore,
my mother is very happy there and that is a great comfort to me and all her family.
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Review from A A (Son of Resident) published on 1 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum stayed at Thorley House for two weeks of respite care. Her overall experience was a positive one, and she spoke extremely highly of all the staff who attended to her everyday needs. Her problems with low vision and poor mobility were catered for, and she was always treated with dignity and respect.
I would have no hesitation in my mum staying at Thorley House as and when needed in the future.
Reply from Rahi Joshi, Marketing Associate at Thorley House

Thank you for sharing your thoughts with us. We are happy to know that your mum was comfortable and satisfied with the care provided. Our team's hard work is always to maintain our users' care standards as high as possible. Your feedback will be passed on to the home team.
Kind regards.

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Current Review Score: 9.8 (9.838)

Overview of Review Score

The Review Score of 9.8 (9.838) out of 10 for Thorley House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.838 for Thorley House is calculated as follows: ( (131 Excellents x 5) + (22 Goods x 4) + (1 Poors x 2) ) ÷ 154 Ratings = 4.838
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Thorley House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Dec 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Thorley House

What types of Care is Thorley House registered for?

Older Person Care, Dementia & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Thorley House have?

There are 40 Single Rooms.

What are the Facilities & Services at Thorley House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Thorley House to the centre of Wigan?

2.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Thorley House to verify any information. View our terms and conditions. Thorley House has an Enhanced Service - more info.