Thorley House

Hazelmere Gardens, Hindley, Wigan WN2 3QD

Thorley House is a vibrant home approximately one mile from Hindley town centre. The home has a dedicated care team and a well thought-out programme of daily activities, designed to reflect residents’ interests and wishes.

Thorley is part of the award-winning CLS Group, a not-for-profit organisation dedicated to delivering innovative services and outstanding care to older people.

Group: Minster Care Group

Person in charge: Melanie Makinson (Home Manager)

Local Authority / Social Services: Wigan Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Old Age • Younger Adults

Admission Information: Ages 55+.

Single Rooms: 40

Rooms with ensuite WC: 2

Facilities & Services: Day Care • Respite Care • Convalescent Care • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Thorley House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.2 (maximum of 10) for Thorley House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Thorley House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.586 for Thorley House is calculated as follows: ( (37 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 58 Ratings = 4.586

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.625 Points relating to the number of positive Reviews for Thorley House is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 5 Reviews ÷ 8 Target = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 Thorley House has a Review Score of 9.2 (9.211) from 5 Reviews


Average Ratings

  • Excellent
    3
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Thorley House?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Thorley House

  • Son of Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Niece of Resident/Service User
    1

It is never easy choosing a care home for your loved ones, as both my parents are now in them.
My Dad who is now 93 years old went into Thorley House April 2017, after having a bad fall in October 2016 breaking his femur, he can no longer stand now and has to be hoisted.
He absolutely love's it and tells me that it is more like a hotel because he is allowed to do what he wants and is very happy there.
All the Staff from top to bottom are excellent, very friendly and caring, always on hand to help should I need any advice or guidance and this has continued from day one, their standards have not dropped at all in any way, they cannot do enough for him or me.
Cannot fault Thorley House, if I could I would transfer my Mother there but her needs are far worse.

How likely would you be to recommend Thorley House? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

The room is spacious and clean and the staff are always friendly when we visit. The food is of a good standard.

How likely would you be to recommend Thorley House? Extremely Likely

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Average Rating:   4.2 out of 5

Thorley House is a well-managed care home which provided a safe home for my mother during a period of respite care. The staff were unfailingly warm and caring towards Mum and always welcomed contact from family members visiting or inquiring about her.
They were reassuring and considerate during some quite testing times and always able to provide good advice.

How likely would you be to recommend Thorley House? Extremely Likely

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Average Rating:   3.8 out of 5

Just a quick note to say 'thank you' to the staff at Thorley House Residential Care Home. Mum has been with you since September 2015 and has settled in well. I can only say that I have found all the staff to be caring and friendly, and go the extra distance to make Mum comfortable. Recently Mum celebrated her 90th birthday, staff kindly arranged a party with entertainment for her and friends also setting out the visitors lounge with her cards and refreshments for her visitors. Needless to say, Mum had a great time. Once again I can't stress enough how thankful both Mum and myself are to all the staff. Great service.

How likely would you be to recommend Thorley House? Extremely Likely

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Average Rating:   4.8 out of 5

I would like to express my gratitude to members of staff for their care towards my two aunties. These managers and carers go above and beyond to care for the elderly.
The care and quality of Thorley is excellent in every way.
Kindness, thoughtfulness, nothing is too much trouble.
I would recommend the care home to anyone.
They extended the lives of my two aunties.
One auntie always said it is like Buckingham Palace.

How likely would you be to recommend Thorley House? Extremely Likely

Overall Standard

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Average Rating:   5 out of 5

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