Thorley House

Hazelmere Gardens, Hindley, Wigan WN2 3QD
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9.9 53 Reviews
  • Thorley House, Wigan
Thorley House is a vibrant home approximately one mile from Hindley town centre. The home has a dedicated care team and a well thought-out programme of daily activities, designed to reflect residents’ interests and wishes.

Thorley is part of the award-winning CLS Group, a not-for-profit organisation dedicated to delivering innovative services and outstanding care to older people.
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Care Provided by Thorley House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1000
  • Self-Funded Residential Dementia Care: from £1100
  • RESPITE Self-Funded Residential Care: from £1100
  • RESPITE Self-Funded Residential Dementia Care: from £1100
The price(s) shown are provided by the care home. Contact Thorley House for full pricing details and T&Cs.

Contact Thorley House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Thorley House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Melanie Makinson (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1997

Room Information

  • Single Rooms (40)
  • Single Rooms with Ensuite Wet Room (2)

Thorley House Reviews (53)

9.9

Thorley House has a Review Score of 9.9 (9.885) out of 10, based on 23 reviews in the last 2 years.
Over all time Thorley House has 53 reviews.

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Review from Marie H (Daughter of Resident) published on 6 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I highly recommend this care home.
My mum meant the world to me and I needed that reassurance that she was going to get looked after, cared for in a way that she so much deserved and that is exactly what she received. We always found the staff very friendly, polite, helpful and supportive. The manager
was very professional and compassionate as were all of her team, the carers, cleaners, cooks, entertainment staff, they saw to my mums every need, were there at the press of a button, they would look in on her just to ask if she needed anything, a bit of company, nothing was to much trouble for them. Mum very sadly passed away in here and there was no better place that I would have preferred her to be, she was treated with respect and dignity they were amazing.
Reply from Rahi Joshi, Marketing Associate at Thorley HouseThank you so much for your heartfelt words. We are truly honoured to have cared for your mum and to know she felt supported and respected. Your kind feedback means a lot to our team.
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Review from Les D (Son of Resident) published on 2 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mam has been in Thorley House for nearly 12 months now and I can't praise the staff enough they have really looked after my mother and really taken care of her when she has been poorly the staff are nice and friendly and approachable
Reply from Rahi Joshi, Marketing Associate at Thorley HouseThank you for your kind words. We're so pleased to hear your mum is happy with her tailored care at Thorley House, and your appreciation means a lot.
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Review from Janet S (Daughter of Resident) published on 31 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise Thorley House Residential Care Home enough for the exceptional level of care and attention my mum and dad have received since September 2024. All the team/staff are truly amazing-kind, patient and incredibly dedicated. It's clear they genuinely care about the residents and go above and
beyond to make sure everyone feels safe, comfortable and valued.
The quality of care is outstanding. From tailored support for Mum and Dad's individual needs, everything is handled with professionalism and compassion. It's so reassuring to know that my parents are in such capable hands.
What really stands out is the emphasis on wellbeing. The activities, the social interactions and the attention to mental and emotional health are remarkable. The home and bedrooms are spotless and tidy. The team does such a fantastic job creating a warm, family-like environment. My parents are not just being cared for-they are thriving. I'm so grateful for everything they do for my family.
Reply from Rahi Joshi, Marketing Associate at Thorley HouseThank you for your kind feedback. We are happy to hear that your parents are happy and comfortable with the tailored care at Thorley House. Our team is dedicated to creating a supportive, caring, and engaging environment for our residents. Kind regards.
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Review from Denis W (Son of Resident) published on 26 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can't thank all the staff enough - loving, caring, professional, the best.
My mum was clean, well-fed, entertained and treated like family.
A huge thank you from me.
Reply from Rahi Joshi, Marketing Associate at Thorley HouseWe are grateful for your kind words and are here for you and your family. Thank you for entrusting us with your mother's care.
Kind regards.
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Review from Christine S (Daughter of Resident) published on 11 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is an end-of-life review. Mum was treated with dignity and compassion. Staff obviously care. Their treatment of me was above anything I expected. I stayed with Mum for the last eight days of her life. When I had to leave her someone stayed with her. I was given meals, the quality of which was excellent.
Everything was of an excellent standard.
Reply from Rahi Joshi, Marketing Associate at Thorley HouseWe are truly touched by your words. Providing a warm and homely environment for the residents is our utmost priority. We are delighted to hear that she has settled in so well. Thank you for taking the time to share your positive experience with us.
Kind regards,
Rahi.
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Review from J S (Regular Volunteer) published on 26 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When visiting Thorley House on a fortnightly basis with our PAT dog all the residents we meet are well looked after. The premises are spotless and the staff are kind and caring. Lots of activities are organised by their activity coordinator.
Reply from Rahi Joshi, Marketing Associate at Thorley HouseThank you for taking the time to leave a review. Your feedback is very much appreciated. I will ensure your comments are shared with the team.

Kind regards
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Review from M T (Daughter of Resident) published on 15 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and respect given to my mum are amazing. She is happy and content, she has a good rapport with the staff. We as a family are content and settled as my mum is well cared for.
Reply from Rahi Joshi, Marketing Associate at Thorley HouseThank you for your kind words. Your feedback is very much appreciated and we are delighted to know your mum is doing well with us, we ensure to maintain high care standards at all times. I will forward your kind sentiments to the home team.

Kind regards
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Review from L K (Daughter-in-law of Resident) published on 29 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been a resident at Thorley House for just over a year. We can not thank the Manager and the staff enough for the way they treat mum, she is always well dressed, clean and smiling when we visit, she has made a good group of friends and they are always chatting or doing activities
when we arrive. I think her quality of life has greatly improved since moving to Thorley House she loves her food and has put well-needed weight on since arriving. I would not hesitate to recommend Thorley House to anyone who is thinking of respite or long-term care for themselves or a family member.
Reply from Rahi Joshi, Marketing Associate at Thorley HouseWe truly appreciate your kind words about Thorley House. Creating a joyful and compassionate atmosphere for our residents and visitors is our top priority. Thank you for noticing the efforts of our staff; your kind words mean a lot.

Kind regards,
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Review from J C (Son of Resident) published on 18 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad went into Thorley House as he wasn’t in the best of health or condition, since being in there his recovery and appearance is there to see.
The staff/management and the cleaners, are all very very pleasant and welcoming when you visit. It is clean and fresh throughout.
Dad loves it in there,
you can see how much patience all the staff have with the people that reside there. Always have a smile and kind words.
The help they have given to Dad is exceptional and I can only thank them for a wonderful and excellent job they do caring for all.
Reply from Rahi Joshi, Marketing Associate at Thorley HouseThank you for sharing your heartfelt feedback about your dad's experience at Thorley House. We're delighted to hear about his remarkable recovery since being with us. It's a testament to the tailored care provided by our staff.
Kind regards.
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Review from K L (Daughter of Resident) published on 18 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has lived at Thorley House since November 2008, so that in itself shows the care he receives. My dad prefers his own company, and this is respected by all staff; they always let him know what's happening within the home so he can participate should he choose to. Quite a few members of staff are
still there from when he first went to live at Thorley, again a testament to the long-standing members of the staff team. The past few years have been a difficult time for residents and relatives; I thank everyone for the care they delivered then and continue to deliver. The home is always clean, thanks to the domestic team. The cooks do their utmost to cater for different tastes and offer a variety of meals. Dad is more of a night owl, and this is respected by the night staff team. If he wants something to eat, drink or just chat; they do this for him. Management is approachable and will address any concerns you may have, and nothing is too much trouble for anyone and often go above and beyond.
Reply from Rahi Joshi, Marketing Associate at Thorley HouseIt is our pleasure to care for your father and we ensure to maintain the best care possible at all times. We appreciate your kindness and support, I will pass your kind words to the home team.

Kind regards,
Rahi.
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Review from Elaine B (Daughter-in-law of Resident) published on 13 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thorley House care home is a lovely place to stay in and visit. Every care is taken to make sure the residents are well and truly looked after and visitors also. The staff are exceptional; it's like a home from home.
The entertainment is second to none also and has lots of variety.
I would highly
recommend Thorley House to anyone who is looking for a safe and friendly place for their relative.
Reply from Rahi Joshi, Marketing Associate at Thorley HouseThank you for sharing your thoughts with us. We are delighted to know your loved one is happy and comfortable with us. We always work hard to support our users with the best care possible. I will ensure your kind words are passed on to the team.
Kind regards,
Rahi.
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Review from Nikki M (Great-Niece of Resident) published on 13 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cannot fault the home at all!
Defo five stars from us all as a family.
All staff are welcoming and lovely.
The home itself has a warm, homely feeling to it.
Thank you so much to all the staff who work hard to care for the residents.
Reply from Rahi Joshi, Marketing Associate at Thorley HouseThank you for taking the time to leave a review. It's lovely to hear you are happy with the home and the care. Your feedback is very much appreciated. I will ensure your comments are shared with the team.
Kind Regards,
Rahi.
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Review from Elizabeth G (Daughter of Resident) published on 13 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is in Thorley House, and I can't praise the staff high enough who care for my mum. She is well looked after and cared for. The home is well-kept and clean, and the food is freshly cooked every day. The staff are in regular contact if they need anything for Mum or any medical treatment. I would
highly recommend Thorley House to care for your loved one.
Reply from Rahi Joshi, Marketing Associate at Thorley HouseIt is a pleasure to care for your mum and we will ensure to maintain the best care possible at all times. Thank you for sharing your experience and I will pass your kind words to the home team.
Kind regards,
Rahi.
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Review from Mary H (Daughter of Resident) published on 31 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Thorley House now for a number of years. She has always been shown the utmost kindness and given second to none care and support. I have great respect for all the staff in the everyday care for my mother. I would not hesitate to recommend Thorley House to anyone. Furthermore,
my mother is very happy there and that is a great comfort to me and all her family.
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Review from A A (Son of Resident) published on 1 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum stayed at Thorley House for two weeks of respite care. Her overall experience was a positive one, and she spoke extremely highly of all the staff who attended to her everyday needs. Her problems with low vision and poor mobility were catered for, and she was always treated with dignity and respect.
I would have no hesitation in my mum staying at Thorley House as and when needed in the future.
Reply from Rahi Joshi, Marketing Associate at Thorley HouseThank you for sharing your thoughts with us. We are happy to know that your mum was comfortable and satisfied with the care provided. Our team's hard work is always to maintain our users' care standards as high as possible. Your feedback will be passed on to the home team.
Kind regards.
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Review from Kathryn W (Daughter of Resident) published on 9 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since Dad moved in late last summer, he has been in a better frame of mind. He was very apprehensive in making the decision to move into a home but says he made the right decision. It has been difficult with all the lockdowns and Covid but hopefully, it is starting to improve so we can see him more
often. It is a wonderful place and the staff are amazing. Thank you.
Reply from Rahi Joshi, Marketing Associate at Thorley HouseDear Kathryn, thank you for sharing your thoughts with us. We are happy to hear your Dad is well-cared for, and we strive to maintain our high-care standards for our residents. I will be sure to pass your kind words on to the team. Best Regards, Rahi.
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Review from S B (Brother of Resident) published on 26 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been at Thorley House since 2018. They have looked after him very well, and the staff and management are great, who I have got to know. They do a brilliant job, especially over the Covid outbreak, when I know they had staff shortages and lost some residents - very sad. A big thank you
to the manager and the staff.
Reply from Melanie Makinson, Home Manager at Thorley HouseThank you for the review, it means a lot to all the staff for your feedback.
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Review from K B (Son of Resident) published on 4 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the family are very satisfied with the care our Mum receives at Thorley House. We have no complaints at all and wouldn't like her to be anywhere else.
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Review from Diane J (Daughter of Resident) published on 30 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although I have submitted this review in regards to June 2021 it is also an ongoing compliment. The staff here are fantastic with the residents and nothing seems too much trouble for them. They are very supportive with families and their loved ones. They do their utmost to keep the residents occupied
and regularly post reassuring proof of this on social media (consent gained beforehand). This has been very welcomed during recent times. A great big thank you to the manager and her staff. You’re all doing a great job!
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Review from Alan D (Son of Resident) published on 4 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Nothing is too much for all the carers and all of the office staff, my mother-in-law was a resident in the home a few years ago. She was looked after so well, never caught any harm there. Now it is my mother who is in the care home at the moment and my wife and myself are so pleased with the care that
she and all the clients are getting.
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Current Review Score: 9.9 (9.885)

Overview of Review Score

The Review Score of 9.9 (9.885) out of 10 for Thorley House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.885 for Thorley House is calculated as follows: ( (243 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 270 Ratings = 4.885
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Thorley House is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Dec 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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