Thorley House

Hazelmere Gardens, Hindley, Wigan WN2 3QD
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9.8 39 Reviews
  • Thorley House, Wigan
Thorley House is a vibrant home approximately one mile from Hindley town centre. The home has a dedicated care team and a well thought-out programme of daily activities, designed to reflect residents’ interests and wishes.

Thorley is part of the award-winning CLS Group, a not-for-profit organisation dedicated to delivering innovative services and outstanding care to older people.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Day Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £850
  • Self-Funded Residential Dementia Care: from £900
  • RESPITE Self-Funded Residential Care: from £900
  • RESPITE Self-Funded Residential Dementia Care: from £1000

These prices are only a guideline, please contact Thorley House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Melanie Makinson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1997

Room Information

  • Single Rooms (40)
  • Single Rooms with ensuite Wet Room (2)

Thorley House Reviews (39)

Total of 39, showing 21-39
9.8

Thorley House has a Review Score of 9.8 (9.838) out of 10, based on 13 reviews in the last 2 years. Over all time Thorley House has 39 reviews.

Overall Experience

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Review from Kathryn W (Daughter of Resident) published on 9 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Dad moved in late last summer, he has been in a better frame of mind. He was very apprehensive in making the decision to move into a home but says he made the right decision. It has been difficult with all the lockdowns and Covid but hopefully, it is starting to improve so we can see him more
often. It is a wonderful place and the staff are amazing. Thank you.

Reply from Rahi Joshi, Marketing Associate at Thorley House

Dear Kathryn, thank you for sharing your thoughts with us. We are happy to hear your Dad is well-cared for, and we strive to maintain our high-care standards for our residents. I will be sure to pass your kind words on to the team. Best Regards, Rahi.

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Review from S B (Brother of Resident) published on 26 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been at Thorley House since 2018. They have looked after him very well, and the staff and management are great, who I have got to know. They do a brilliant job, especially over the Covid outbreak, when I know they had staff shortages and lost some residents - very sad. A big thank you
to the manager and the staff.

Reply from Melanie Makinson, Home Manager at Thorley House

Thank you for the review, it means a lot to all the staff for your feedback.

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Review from K B (Son of Resident) published on 4 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the family are very satisfied with the care our Mum receives at Thorley House. We have no complaints at all and wouldn't like her to be anywhere else.

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Review from Diane J (Daughter of Resident) published on 30 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although I have submitted this review in regards to June 2021 it is also an ongoing compliment. The staff here are fantastic with the residents and nothing seems too much trouble for them. They are very supportive with families and their loved ones. They do their utmost to keep the residents occupied
and regularly post reassuring proof of this on social media (consent gained beforehand). This has been very welcomed during recent times. A great big thank you to the manager and her staff. You’re all doing a great job!

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Review from Alan D (Son of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing is too much for all the carers and all of the office staff, my mother-in-law was a resident in the home a few years ago. She was looked after so well, never caught any harm there. Now it is my mother who is in the care home at the moment and my wife and myself are so pleased with the care that
she and all the clients are getting.

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Review from Susan C (Daughter of Resident) published on 28 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum who is 95 years old went into Thorley House in August 2020. It was a difficult time for anyone with a family member needing care but Thorley House stuck to the rules and yet went out of their way to try and maintain family contact. Once the regulations eased and after having a negative covid
test I was able to go inside the home to spend some time with mum but yesterday, 12th May 2021, I was finally able to take mum out for a few hours and it was a wonderful day for both of us. I asked mum how she felt about being in Thorley House and she was full of praise for it. She said she was content and the staff were all good to her and they worked very hard, she said the home was spotlessly clean and the food was very good. As her daughter, this made me so happy to know. It's never an easy decision when someone you love has to go into care but knowing mum is being well cared for and is content is all I could hope and pray for. Thank you to the Manager and all the staff for all you do.

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Review from Clare E (Daughter of Resident) published on 22 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Local staff are personable and treat residents as individuals, with respect and dignity. Staff are really good at communication with families too. I cannot fault Thorley House and how they have cared for my Dad during his stay and in particular during the COVID-19 Pandemic.

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Review from Sophie C (Granddaughter of Resident) published on 10 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are lovely and extremely attentive and look after my grandma brilliantly. They treat her like she’s family. My grandma is settled in the care home and is happy there which is lovely to see. Communication with families could be improved slightly but with the introduction of the Facebook group,
it is starting to. I’m extremely happy that my grandma is at Thorley House.

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Review from Lesley R (Granddaughter of Resident) published on 6 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thorley House is a fantastic home. The staff are so friendly, caring and have time for all the residents and their families. 10/10. We know our nan is happy and well cared for. Thank you, Thorley House.

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Review from Valerie G (Daughter of Resident) published on 15 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Thorley House since December. We were unsure of mum going into a care home but the staff have been very caring and reassuring. It's a very homely environment and would recommend Thorley House to any family looking for a care home for their loved ones.
Thank you to all the staff.

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Review from Andrea D (Niece of Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience is that Thorley House is very homely, very caring and they treat people with dignity.
My aunt is in Thorley House and does not have dementia, so at times it can be difficult for her. She is only 78 and has mental health issues which deteriorates when she is not being cared for and at
Thorley House, they treat her as an individual.
Very happy with her care.

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Review from Annette G (Niece of Resident) published on 19 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I was looking for a care home for my uncle there was only one place I would have wanted him to go in to. Thorley House gave him the best care anyone could have wished for in the last months of his life. He was treated with respect from day one and up to his last hours. The staff not only looked
after him but also, us as a family, nothing was a trouble for them. The home is kept to a very high standard with cleanliness and very friendly. Our family would highly recommend this home for your loved ones. Once again thank you for your care and support that you showed to us and to my uncle, I know he would have appreciated it.

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Review from Steve G (Nephew of Resident) published on 30 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The way my uncle was cared for here was brilliant. In addition to caring for my uncle, the compassion and support that all the staff provided to my family was outstanding at a very difficult time. I would highly recommend Thorley House to anyone who was looking for Residential Care for a loved one.

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Review from Sandra S (Daughter of Resident) published on 7 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in Thorley House for about 8 months. From the day he went in until the day he passed away he was treated with the utmost respect, compassion and love. If my dad was still here he would tell you it was the best decision for him. The Manager and her team do a fantastic job. When we used to
visit, no matter what time we went, the staff were always happy and helpful. In the last few days of my dad’s life the Manager and her team helped me cope with losing him and for that I will be eternally grateful. Thank you so much.

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Review from Marie C (Daughter of Resident) published on 1 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is never easy choosing a care home for your loved ones, as both my parents are now in them.
My Dad who is now 93 years old went into Thorley House April 2017, after having a bad fall in October 2016 breaking his femur, he can no longer stand now and has to be hoisted.
He absolutely love's it and
tells me that it is more like a hotel because he is allowed to do what he wants and is very happy there.
All the Staff from top to bottom are excellent, very friendly and caring, always on hand to help should I need any advice or guidance and this has continued from day one, their standards have not dropped at all in any way, they cannot do enough for him or me.
Cannot fault Thorley House, if I could I would transfer my Mother there but her needs are far worse.

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Review from Karen W (Granddaughter of Resident) published on 1 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The room is spacious and clean and the staff are always friendly when we visit. The food is of a good standard.

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Review from Ian C (Son of Resident) published on 20 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Thorley House is a well-managed care home which provided a safe home for my mother during a period of respite care. The staff were unfailingly warm and caring towards Mum and always welcomed contact from family members visiting or inquiring about her.
They were reassuring and considerate during some
quite testing times and always able to provide good advice.

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Review from Chris W (Son of Resident) published on 29 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just a quick note to say 'thank you' to the staff at Thorley House Residential Care Home. Mum has been with you since September 2015 and has settled in well. I can only say that I have found all the staff to be caring and friendly, and go the extra distance to make Mum comfortable. Recently Mum celebrated
her 90th birthday, staff kindly arranged a party with entertainment for her and friends also setting out the visitors lounge with her cards and refreshments for her visitors. Needless to say, Mum had a great time. Once again I can't stress enough how thankful both Mum and myself are to all the staff. Great service.

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Review from Ella P (Niece of Resident) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my gratitude to members of staff for their care towards my two aunties. These managers and carers go above and beyond to care for the elderly.
The care and quality of Thorley is excellent in every way.
Kindness, thoughtfulness, nothing is too much trouble.
I would recommend
the care home to anyone.
They extended the lives of my two aunties.
One auntie always said it is like Buckingham Palace.

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Current Review Score: 9.8 (9.838)

Overview of Review Score

The Review Score of 9.8 (9.838) out of 10 for Thorley House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.838 for Thorley House is calculated as follows: ( (131 Excellents x 5) + (22 Goods x 4) + (1 Poors x 2) ) ÷ 154 Ratings = 4.838

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Thorley House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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