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Thorley House

Hazelmere Gardens, Hindley, Wigan, Greater Manchester WN2 3QD
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Thorley House, Wigan
Thorley House, Wigan
Thorley House, Wigan

Thorley House is a vibrant home approximately one mile from Hindley town centre. The home has a dedicated care team and a well thought-out programme of daily activities, designed to reflect residents’ interests and wishes.

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Care Provided by Thorley House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,000From £1,100
Residential Dementia CareFrom £1,100From £1,100

Contact Thorley House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Melanie Makinson (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1997

Room Information

  • Single Rooms (40)
  • Single Rooms with ensuite Wet Room (2)

Thorley House Reviews (56)

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9.9

Thorley House has a Review Score of 9.9 (9.873) out of 10, based on 26 reviews in the last 2 years. Over all time Thorley House has 56 reviews.

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Review from K B (Son of Resident) published on 4 October 2021 Submitted via Postal Card
Overall Experience

All of the family are very satisfied with the care our Mum receives at Thorley House. We have no complaints at all and wouldn't like her to be anywhere else.

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Review from Diane J (Daughter of Resident) published on 30 June 2021 Submitted via Website
Overall Experience

Although I have submitted this review in regards to June 2021 it is also an ongoing compliment. The staff here are fantastic with the residents and nothing seems too much trouble for them. They are very supportive with families and their loved ones. They do their utmost to keep the residents occupied and regularly post reassuring proof of this on social media (consent gained beforehand). This has been very welcomed during recent times. A great big thank you to the manager and her staff. You’re all doing a great job!

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Review from Alan D (Son of Resident) published on 4 June 2021 Submitted via Postal Card
Overall Experience

Nothing is too much for all the carers and all of the office staff, my mother-in-law was a resident in the home a few years ago. She was looked after so well, never caught any harm there. Now it is my mother who is in the care home at the moment and my wife and myself are so pleased with the care that she and all the clients are getting.

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Review from Clare E (Daughter of Resident) published on 22 September 2020 Submitted via Website
Overall Experience

Local staff are personable and treat residents as individuals, with respect and dignity. Staff are really good at communication with families too. I cannot fault Thorley House and how they have cared for my Dad during his stay and in particular during the COVID-19 Pandemic.

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Review from Sophie C (Granddaughter of Resident) published on 10 August 2020 Submitted via Website
Overall Experience

Carers are lovely and extremely attentive and look after my grandma brilliantly. They treat her like she’s family. My grandma is settled in the care home and is happy there which is lovely to see. Communication with families could be improved slightly but with the introduction of the Facebook group, it is starting to. I’m extremely happy that my grandma is at Thorley House.

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Review from Lesley R (Granddaughter of Resident) published on 6 August 2020 Submitted via Website
Overall Experience

Thorley House is a fantastic home. The staff are so friendly, caring and have time for all the residents and their families. 10/10. We know our nan is happy and well cared for. Thank you, Thorley House.

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Review from Valerie G (Daughter of Resident) published on 15 July 2020 Submitted via Website
Overall Experience
Mum has been in Thorley House since December. We were unsure of mum going into a care home but the staff have been very caring and reassuring. It's a very homely environment and would recommend Thorley House to any family looking for a care home for their loved ones.

Thank you to all the staff.

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Review from Andrea D (Niece of Resident) published on 6 February 2020 Submitted via Postal Card
Overall Experience
My experience is that Thorley House is very homely, very caring and they treat people with dignity.
My aunt is in Thorley House and does not have dementia, so at times it can be difficult for her. She is only 78 and has mental health issues which deteriorates when she is not being cared for and at Thorley House, they treat her as an individual.

Very happy with her care.

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Review from Annette G (Niece of Resident) published on 19 September 2019 Submitted via Website
Overall Experience

When I was looking for a care home for my uncle there was only one place I would have wanted him to go in to. Thorley House gave him the best care anyone could have wished for in the last months of his life. He was treated with respect from day one and up to his last hours. The staff not only looked after him but also, us as a family, nothing was a trouble for them. The home is kept to a very high standard with cleanliness and very friendly. Our family would highly recommend this home for your loved ones. Once again thank you for your care and support that you showed to us and to my uncle, I know he would have appreciated it.

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Review from Steve G (Nephew of Resident) published on 30 April 2019 Submitted via Website
Overall Experience

The way my uncle was cared for here was brilliant. In addition to caring for my uncle, the compassion and support that all the staff provided to my family was outstanding at a very difficult time. I would highly recommend Thorley House to anyone who was looking for Residential Care for a loved one.

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Review from Sandra S (Daughter of Resident) published on 7 January 2019 Submitted via Website
Overall Experience

My dad was in Thorley House for about 8 months. From the day he went in until the day he passed away he was treated with the utmost respect, compassion and love. If my dad was still here he would tell you it was the best decision for him. The Manager and her team do a fantastic job. When we used to visit, no matter what time we went, the staff were always happy and helpful. In the last few days of my dad’s life the Manager and her team helped me cope with losing him and for that I will be eternally grateful. Thank you so much.

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Review from Karen W (Granddaughter of Resident) published on 1 January 2018 Submitted via Website
Overall Experience

The room is spacious and clean and the staff are always friendly when we visit. The food is of a good standard.

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Review from Marie C (Daughter of Resident) published on 1 January 2018 Submitted via Website
Overall Experience
It is never easy choosing a care home for your loved ones, as both my parents are now in them.
My Dad who is now 93 years old went into Thorley House April 2017, after having a bad fall in October 2016 breaking his femur, he can no longer stand now and has to be hoisted.
He absolutely love's it and tells me that it is more like a hotel because he is allowed to do what he wants and is very happy there.
All the Staff from top to bottom are excellent, very friendly and caring, always on hand to help should I need any advice or guidance and this has continued from day one, their standards have not dropped at all in any way, they cannot do enough for him or me.

Cannot fault Thorley House, if I could I would transfer my Mother there but her needs are far worse.

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Review from Ian C (Son of Resident) published on 20 November 2017 Submitted via Postal Card
Overall Experience
Thorley House is a well-managed care home which provided a safe home for my mother during a period of respite care. The staff were unfailingly warm and caring towards Mum and always welcomed contact from family members visiting or inquiring about her.

They were reassuring and considerate during some quite testing times and always able to provide good advice.

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Review from Chris W (Son of Resident) published on 29 June 2017 Submitted via Website
Overall Experience

Just a quick note to say 'thank you' to the staff at Thorley House Residential Care Home. Mum has been with you since September 2015 and has settled in well. I can only say that I have found all the staff to be caring and friendly, and go the extra distance to make Mum comfortable. Recently Mum celebrated her 90th birthday, staff kindly arranged a party with entertainment for her and friends also setting out the visitors lounge with her cards and refreshments for her visitors. Needless to say, Mum had a great time. Once again I can't stress enough how thankful both Mum and myself are to all the staff. Great service.

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Review from Ella P (Niece of Resident) published on 20 June 2017 Submitted via Postal Card
Overall Experience
I would like to express my gratitude to members of staff for their care towards my two aunties. These managers and carers go above and beyond to care for the elderly.
The care and quality of Thorley is excellent in every way.
Kindness, thoughtfulness, nothing is too much trouble.
I would recommend the care home to anyone.
They extended the lives of my two aunties.

One auntie always said it is like Buckingham Palace.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 December 2018
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

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