Thorley House

Hazelmere Gardens, Hindley, Wigan WN2 3QD
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9.8 46 Reviews
  • Thorley House, Wigan
Thorley House is a vibrant home approximately one mile from Hindley town centre. The home has a dedicated care team and a well thought-out programme of daily activities, designed to reflect residents’ interests and wishes.

Thorley is part of the award-winning CLS Group, a not-for-profit organisation dedicated to delivering innovative services and outstanding care to older people.
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Care Provided by Thorley House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £850 – £1200
  • Self-Funded Residential Dementia Care: £900 – £1200

These prices are only a guideline, please contact Thorley House to find out the exact price for your requirements.

Contact Thorley House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Thorley House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Melanie Makinson (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1997

Room Information

  • Single Rooms (40)
  • Single Rooms with Ensuite Wet Room (2)

Thorley House Reviews (46)

9.8

Thorley House has a Review Score of 9.8 (9.760) out of 10, based on 16 reviews in the last 2 years.
Over all time Thorley House has 46 reviews.

Overall Experience
  • 39
  • 7
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Date Published
  • 46
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  • 16
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Reviewer Connection to Thorley House
  • 20
  • 8
  • 5
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 46, showing 41-46
Review from Sandra S (Daughter of Resident) published on 7 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was in Thorley House for about 8 months. From the day he went in until the day he passed away he was treated with the utmost respect, compassion and love. If my dad was still here he would tell you it was the best decision for him. The Manager and her team do a fantastic job. When we used to
visit, no matter what time we went, the staff were always happy and helpful. In the last few days of my dad’s life the Manager and her team helped me cope with losing him and for that I will be eternally grateful. Thank you so much.
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Review from Marie C (Daughter of Resident) published on 1 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is never easy choosing a care home for your loved ones, as both my parents are now in them.
My Dad who is now 93 years old went into Thorley House April 2017, after having a bad fall in October 2016 breaking his femur, he can no longer stand now and has to be hoisted.
He absolutely love's it and
tells me that it is more like a hotel because he is allowed to do what he wants and is very happy there.
All the Staff from top to bottom are excellent, very friendly and caring, always on hand to help should I need any advice or guidance and this has continued from day one, their standards have not dropped at all in any way, they cannot do enough for him or me.
Cannot fault Thorley House, if I could I would transfer my Mother there but her needs are far worse.
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Review from Karen W (Granddaughter of Resident) published on 1 January 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
The room is spacious and clean and the staff are always friendly when we visit. The food is of a good standard.
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Review from Ian C (Son of Resident) published on 20 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Thorley House is a well-managed care home which provided a safe home for my mother during a period of respite care. The staff were unfailingly warm and caring towards Mum and always welcomed contact from family members visiting or inquiring about her.
They were reassuring and considerate during some
quite testing times and always able to provide good advice.
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Review from Chris W (Son of Resident) published on 29 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just a quick note to say 'thank you' to the staff at Thorley House Residential Care Home. Mum has been with you since September 2015 and has settled in well. I can only say that I have found all the staff to be caring and friendly, and go the extra distance to make Mum comfortable. Recently Mum celebrated
her 90th birthday, staff kindly arranged a party with entertainment for her and friends also setting out the visitors lounge with her cards and refreshments for her visitors. Needless to say, Mum had a great time. Once again I can't stress enough how thankful both Mum and myself are to all the staff. Great service.
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Review from Ella P (Niece of Resident) published on 20 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to express my gratitude to members of staff for their care towards my two aunties. These managers and carers go above and beyond to care for the elderly.
The care and quality of Thorley is excellent in every way.
Kindness, thoughtfulness, nothing is too much trouble.
I would recommend
the care home to anyone.
They extended the lives of my two aunties.
One auntie always said it is like Buckingham Palace.
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Current Review Score: 9.8 (9.760)

Overview of Review Score

The Review Score of 9.8 (9.760) out of 10 for Thorley House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.860 for Thorley House is calculated as follows: ( (163 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 186 Ratings = 4.86
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Thorley House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Dec 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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