Submit a Review for The Beeches Residential Care Home
Frankley Beeches Road, Northfield, Birmingham, B31 5NJ
View full details of The Beeches Residential Care HomeLatest Reviews for The Beeches Residential Care Home
29 January 2026
My mom became a resident at the Beeches in October 25. From the minute she arrived my Mom has been taken very good care of .
The staff are professional and friendly, always pleased to welcome you when you visit .
My Mom gets involved in numerous activities but also has a beautiful room where
she can spend time alone should she want to .
I have never seen my Mom eat so well , the food is lovely and a cup of tea and piece of cake is always on the side for visitors to help themselves .
Making a decision for a loved one to go into care is extremely difficult and upsetting but I am grateful every day that we found the Beeches for her , she's happy , healthy and settled !
09 December 2025
Above and beyond they have looked after my grandad at the sweet age of 97, nothing is to much trouble for these guys. Big thank to the staff especially Frankie, Jade,Rosemary and the chap who I don't know he's name apologies a big thank you guys for looking after grandad as I was so worried putting
him in here but couldn't of work out better also grandad is much happier many thanks for all the support.
26 November 2025
My Mother has Dementia and has been a resident of the Beeches since 2019. Her Dementia and her mobility have both deteriorated greatly in that time requiring a change in her care needs. The staff have met this challenge and are always lovely to Mum, they have become like family to her. I know that
when she was in hospital last year she became quite withdrawn and seemed really pleased to back at the Beeches.
Until a few months ago there was a lot of musical entertainment, dancing and exercises for the residents and although Mum cannot take part I think she enjoyed watching the other residents enjoying themselves. It would be good if these activities could be restored.
I would like to thank the staff for all they do for Mum, it is very much appreciated.
26 November 2025
I'm very happy with the care my mother receives at the Beeches, the staff are great and always keep me informed of any health issues she has. I always recommend the home when asked where and how my mom is.
11 November 2025
I would like to take this opportunity to thank all the team. Nothing is to much trouble and is a really fun place to be where residents feel they have another family. My Mum has been here over 2 years now and was the hardest decision the family had to make, through the help and support of this
home made everything so so much easier and mum soon settled in. Keep doing what your doing thank you xxxxx
5 star all the way
11 November 2025
My mom became a Beeches resident in May 2025. I have been so pleased with the level of care and sense of community at Beeches. Mom is so well looked after with so much kindness. Mom is involved in activities to keep her engaged and involved. Thank you Beeches team
10 November 2025
My great grandmother had been a resident at the care home for a couple of years, up until her sad death on 20th October.
Nan had dementia and sadly declined quite rapidly. The staff at the Beeches have always been incredible. They became like family to us and treated our wonderful Nan Win with
such care and compassion. They kept us updated on every aspect of Nan's care.
They were particularly wonderful during Nan's last couple of days. My Nan and Mum stayed overnight on one of the days just before Nan's passing and they could not have done enough. They made sure my Mom and Nan had food, drinks and a comfortable place to rest. They provided so much reassurance and support to us during the most difficult days. They are angels on earth and deserve all of the love and respect and thanks in the world. We simply don't have enough words to express our gratitude. Nan didn't recognise us at the end but she sure knew who her friends (the staff) were at the home and we cannot thank you enough.
17 October 2025
We looked at a fair few homes in roughly a 5 mile radius whilst looking for dad. The Beeches was the last one we viewed after not being too impressed with the previous ones.
It was an instant winner with both Frankie and Conner making us feel that this was the place for dad.
As soon as we walked
in you could feel that this was a place where people genuinely cared.
Dad always says that everyone is lovely and that he feels safe there. He really enjoys the food and takes part in the activities. 10/10.
16 October 2025
We had both my mum and dad at the beeches - mum for dementia care and dad in residential. Unfortunately my dad passed in January leaving mum there. As much as we know mum is safe, warm and well fed at the beeches, we feel that there are not enough activities for the dementia patients to keep them
occupied - more so for those with not severe dementia. We hoped there would be a little more on offer in way of distraction for her. I have mentioned this and been assured this will happen. My aunt stayed there fir a month as a resident whilst mum was getting over dad passing, and she also mentioned that there wasn't a lot of activities going go on for the dementia patients. Just hoping this resolves as the staff in the home are all so lovely and we are all made to feel welcome visiting g there. One BIG disappointment is the WiFi. Mum isn't able to FaceTime her family from her room due to the WiFi cutting her off. Again, we have spoken to the staff and hope this can be resolved soon!!
14 October 2025
I flew out from USA to be with my mom and my family after my father passed. I spent a lot of time with mom in the home and I must say that I really missed it when I left to go back home. The care staff were wonderful, the manager is very responsive when addressed and the place itself is lovely and
homey. The only complaint I may have is the food, it wasn't very appetizing and my mom often will complain. I realize in an institution like the beeches that they have to please many people and not all will like the food, but it could be improved upon. Other than that and the terrible WiFi connectivity which severely restricts my ability to communicate with my mom, I have only good things left to say.
11 September 2025
The home is amazing. Spotlessly clean. Great food. The carers are some of the best people I have ever met. Kind, considerate and loving towards my mother. Myself and my family are welcomed into the home as family members. I don't know how to thank them for the care and love they give to my mother.
11 August 2025
For over two years, this was dad's "home" for dementia care-unfortunately, not a good experience. On arrival, no one greeted us or handled discharge papers. After 90 minutes, we went to his room ourselves. It was filthy, with an unmade bed and belongings from the previous resident. No apologies, no
management, and we had to clean and settle him ourselves. This lack of care continued. After a fall, dad was hospitalized for over 3 weeks. We gave notice, yet the home never checked in-not even a well-wish. The only prompt response was the final bill. With Sanctuary Care, you're just a transaction. Staff showed minimal interest in residents; dad had 4 regular visitors-many residents had none. The new manager is trying hard, but it's unclear if she's supported. If we had POA earlier, we'd have moved him long ago. Thankfully, dad's now in a far better facility where he's truly cared for. We do not recommend The Beeches for dementia care.
27 May 2025
In February 2024, our mom moved into the Beeches Care Home. Mom was very anxious, disoriented upon moving in, but the care, compassion and patience shown to her was overwhelmingly supportive, to both Mom and family. Mom is very happy now. More recently, Mom broke her hip, which meant it looked like
she couldn't return. However, after numerous phone calls, with very supportive new manager and Deputy Manager, they pulled up all resources, Mom returned and Mom has come on leaps and bounds. Excellent care team. Thank you.
23 May 2025
Both my parents moved to The Beeches in February of this year after living in the same house for over 60 years. Due to Dads dementia and Moms disability they were not safe at home. The staff and management helped in more ways than one , not only with the emotional and physical transition for them
moving in but also the emotional support for both my sister and i , as we were wracked with guilt at having to make this decision. I can not praise the staff enough from cooks , cleaners , maintenance , office staff , carer's and managers. My Mom and Dad are now safe , very well fed ( food delicious ), cared for and more importantly are made to feel part of an extended family where they are valued and loved .
23 May 2025
They care my relative was given was above and beyond I can not thank every member of staff in every department for all the hard work the beeches has improved so much and I feel this home needs the recognition it deserves
19 May 2025
I don't feel having dogs in the home is acceptable off leads. Having a phobia of dogs myself I feel it unnerving. The food is awful, too much fried food and not enough fresh veg. Lack of fresh fruit offered. The cornbeef hash that was served was far too salty and was too hot to eat. Also why is my
mom being woke up at 6:00 am to be given medication? The medication only needs to be given 1 hour before breakfast.
25 February 2025
Since my husband has been at The Beeches he has been well looked after. The staff are welcoming and happy to help including management and all other staff. I enjoy visiting my husband and speaking to the staff who now call me by my first name which makes me feel good.
21 February 2025
My mum came to The Beeches in November for respite care following the passing of my father. Although the beginning was difficult and emotionally challenging she has since settled in wonderfully. The staff have been incredibly empathetic and caring, making both Mom and family feel welcome and
supported.
21 February 2025
I have visited The Beeches for over two years and I would like to thank every member of staff for making me so welcome. Day in day out staff are caring, friendly, welcoming and sort out any problems. I have moved in myself recently and my room is lovely, some furniture from home to complement other
furniture. Lots of love, care and TLC to me and family. Thank you stars.
18 February 2025
Very friendly. Always happy. Always going the extra mile to help. Considerate.
Latest Reviews for The Beeches Residential Care Home
29 January 2026
My mom became a resident at the Beeches in October 25. From the minute she arrived my Mom has been taken very good care of .
The staff are professional and friendly, always pleased to welcome you when you visit .
My Mom gets involved in numerous activities but also has a beautiful room where
she can spend time alone should she want to .
I have never seen my Mom eat so well , the food is lovely and a cup of tea and piece of cake is always on the side for visitors to help themselves .
Making a decision for a loved one to go into care is extremely difficult and upsetting but I am grateful every day that we found the Beeches for her , she's happy , healthy and settled !
09 December 2025
Above and beyond they have looked after my grandad at the sweet age of 97, nothing is to much trouble for these guys. Big thank to the staff especially Frankie, Jade,Rosemary and the chap who I don't know he's name apologies a big thank you guys for looking after grandad as I was so worried putting
him in here but couldn't of work out better also grandad is much happier many thanks for all the support.
26 November 2025
My Mother has Dementia and has been a resident of the Beeches since 2019. Her Dementia and her mobility have both deteriorated greatly in that time requiring a change in her care needs. The staff have met this challenge and are always lovely to Mum, they have become like family to her. I know that
when she was in hospital last year she became quite withdrawn and seemed really pleased to back at the Beeches.
Until a few months ago there was a lot of musical entertainment, dancing and exercises for the residents and although Mum cannot take part I think she enjoyed watching the other residents enjoying themselves. It would be good if these activities could be restored.
I would like to thank the staff for all they do for Mum, it is very much appreciated.
26 November 2025
I'm very happy with the care my mother receives at the Beeches, the staff are great and always keep me informed of any health issues she has. I always recommend the home when asked where and how my mom is.
11 November 2025
I would like to take this opportunity to thank all the team. Nothing is to much trouble and is a really fun place to be where residents feel they have another family. My Mum has been here over 2 years now and was the hardest decision the family had to make, through the help and support of this
home made everything so so much easier and mum soon settled in. Keep doing what your doing thank you xxxxx
5 star all the way
11 November 2025
My mom became a Beeches resident in May 2025. I have been so pleased with the level of care and sense of community at Beeches. Mom is so well looked after with so much kindness. Mom is involved in activities to keep her engaged and involved. Thank you Beeches team
10 November 2025
My great grandmother had been a resident at the care home for a couple of years, up until her sad death on 20th October.
Nan had dementia and sadly declined quite rapidly. The staff at the Beeches have always been incredible. They became like family to us and treated our wonderful Nan Win with
such care and compassion. They kept us updated on every aspect of Nan's care.
They were particularly wonderful during Nan's last couple of days. My Nan and Mum stayed overnight on one of the days just before Nan's passing and they could not have done enough. They made sure my Mom and Nan had food, drinks and a comfortable place to rest. They provided so much reassurance and support to us during the most difficult days. They are angels on earth and deserve all of the love and respect and thanks in the world. We simply don't have enough words to express our gratitude. Nan didn't recognise us at the end but she sure knew who her friends (the staff) were at the home and we cannot thank you enough.
17 October 2025
We looked at a fair few homes in roughly a 5 mile radius whilst looking for dad. The Beeches was the last one we viewed after not being too impressed with the previous ones.
It was an instant winner with both Frankie and Conner making us feel that this was the place for dad.
As soon as we walked
in you could feel that this was a place where people genuinely cared.
Dad always says that everyone is lovely and that he feels safe there. He really enjoys the food and takes part in the activities. 10/10.
16 October 2025
We had both my mum and dad at the beeches - mum for dementia care and dad in residential. Unfortunately my dad passed in January leaving mum there. As much as we know mum is safe, warm and well fed at the beeches, we feel that there are not enough activities for the dementia patients to keep them
occupied - more so for those with not severe dementia. We hoped there would be a little more on offer in way of distraction for her. I have mentioned this and been assured this will happen. My aunt stayed there fir a month as a resident whilst mum was getting over dad passing, and she also mentioned that there wasn't a lot of activities going go on for the dementia patients. Just hoping this resolves as the staff in the home are all so lovely and we are all made to feel welcome visiting g there. One BIG disappointment is the WiFi. Mum isn't able to FaceTime her family from her room due to the WiFi cutting her off. Again, we have spoken to the staff and hope this can be resolved soon!!
14 October 2025
I flew out from USA to be with my mom and my family after my father passed. I spent a lot of time with mom in the home and I must say that I really missed it when I left to go back home. The care staff were wonderful, the manager is very responsive when addressed and the place itself is lovely and
homey. The only complaint I may have is the food, it wasn't very appetizing and my mom often will complain. I realize in an institution like the beeches that they have to please many people and not all will like the food, but it could be improved upon. Other than that and the terrible WiFi connectivity which severely restricts my ability to communicate with my mom, I have only good things left to say.
11 September 2025
The home is amazing. Spotlessly clean. Great food. The carers are some of the best people I have ever met. Kind, considerate and loving towards my mother. Myself and my family are welcomed into the home as family members. I don't know how to thank them for the care and love they give to my mother.
11 August 2025
For over two years, this was dad's "home" for dementia care-unfortunately, not a good experience. On arrival, no one greeted us or handled discharge papers. After 90 minutes, we went to his room ourselves. It was filthy, with an unmade bed and belongings from the previous resident. No apologies, no
management, and we had to clean and settle him ourselves. This lack of care continued. After a fall, dad was hospitalized for over 3 weeks. We gave notice, yet the home never checked in-not even a well-wish. The only prompt response was the final bill. With Sanctuary Care, you're just a transaction. Staff showed minimal interest in residents; dad had 4 regular visitors-many residents had none. The new manager is trying hard, but it's unclear if she's supported. If we had POA earlier, we'd have moved him long ago. Thankfully, dad's now in a far better facility where he's truly cared for. We do not recommend The Beeches for dementia care.
27 May 2025
In February 2024, our mom moved into the Beeches Care Home. Mom was very anxious, disoriented upon moving in, but the care, compassion and patience shown to her was overwhelmingly supportive, to both Mom and family. Mom is very happy now. More recently, Mom broke her hip, which meant it looked like
she couldn't return. However, after numerous phone calls, with very supportive new manager and Deputy Manager, they pulled up all resources, Mom returned and Mom has come on leaps and bounds. Excellent care team. Thank you.
23 May 2025
Both my parents moved to The Beeches in February of this year after living in the same house for over 60 years. Due to Dads dementia and Moms disability they were not safe at home. The staff and management helped in more ways than one , not only with the emotional and physical transition for them
moving in but also the emotional support for both my sister and i , as we were wracked with guilt at having to make this decision. I can not praise the staff enough from cooks , cleaners , maintenance , office staff , carer's and managers. My Mom and Dad are now safe , very well fed ( food delicious ), cared for and more importantly are made to feel part of an extended family where they are valued and loved .
23 May 2025
They care my relative was given was above and beyond I can not thank every member of staff in every department for all the hard work the beeches has improved so much and I feel this home needs the recognition it deserves
19 May 2025
I don't feel having dogs in the home is acceptable off leads. Having a phobia of dogs myself I feel it unnerving. The food is awful, too much fried food and not enough fresh veg. Lack of fresh fruit offered. The cornbeef hash that was served was far too salty and was too hot to eat. Also why is my
mom being woke up at 6:00 am to be given medication? The medication only needs to be given 1 hour before breakfast.
25 February 2025
Since my husband has been at The Beeches he has been well looked after. The staff are welcoming and happy to help including management and all other staff. I enjoy visiting my husband and speaking to the staff who now call me by my first name which makes me feel good.
21 February 2025
My mum came to The Beeches in November for respite care following the passing of my father. Although the beginning was difficult and emotionally challenging she has since settled in wonderfully. The staff have been incredibly empathetic and caring, making both Mom and family feel welcome and
supported.
21 February 2025
I have visited The Beeches for over two years and I would like to thank every member of staff for making me so welcome. Day in day out staff are caring, friendly, welcoming and sort out any problems. I have moved in myself recently and my room is lovely, some furniture from home to complement other
furniture. Lots of love, care and TLC to me and family. Thank you stars.
18 February 2025
Very friendly. Always happy. Always going the extra mile to help. Considerate.