Submit a Review for Hawkinge House
Hurricane Way, Hawkinge, Folkestone, CT18 7SS
View full details of Hawkinge HouseLatest Reviews for Hawkinge House
26 January 2026
My father was in the long term care for just under two years suffering from dementia. Dad was a very difficult person and sadly his dementia made him verbally and physically challenging. The management team and all the staff were so supportive our family throughout the whole journey. As one of the
family visited Dad every day we got to know the staff and they were always friendly and so compassionate even when Dad was so challenging. He had a great bright room the cleaning team worked tirelessly to keep the standards up. Dad always enjoyed his meals and as he declined the staff and I tried so many different options to get nutrients into dad. The entertainment team tried with dad but he was happy to be in his room with the TV but the team would still pop into see him On a personal note as Dad declined and we spent more time with him the compassion we were shown by all the staff was so touching.as Dad declined we were shown compassion and support the whole time. Thank you all
16 January 2026
Our Mum has been in Hawkinge House long term dementia care for a year now. Her care has been amazing from the start. The staff have taken the time to get to know us as a family and have welcomed us into the home with open arms. The time and effort the staff put into looking after all the residents
not just our mum is incredible.
Dementia progresses and takes on so many forms and the way the staff have adapted to our mums needs as her dementia has progressed is so touching and heartfelt. We as a family are always informed and updated on anything that may affect our mums health and wellbeing.
There are many activities which take place throughout the week from singing, karaoke, arts and crafts and sensory activities. Whichever activity is taking place the staff will always find a way of including everybody.
Our Dad goes in almost every day to spend time with mum and the staff have become extended family. Thank you all for your kindness it is so appreciated.
17 December 2025
Dad has been in long term care on the ground floor for almost nine months. He has a slow form of motor neurone disease and is 85 years old. Since moving into Hawkinge House, the staff have been extremely attentive and caring towards his needs. From the management & admin team, to the nurses,
frontline carers, entertainers, cleaners, chefs and maintenance crew, their experience, professionalism and friendliness towards residents, families and friends is second to none. With Dad's condition continuously worsening, the staff have been proactive in liaising with medical professionals and keeping us informed at every step. I am very pleased that Dad was welcomed into Hawkinge House and the transition was seamless. Although Dad cannot communicate like most residents there is always an underlying sense of friendship & community. We appreciate the hard work that goes into maintaining these standards from day to day and would like to thank the entire team for their ongoing efforts.
16 December 2025
I have always found the staff to be friendly and helpful. The standards of hygiene are very high, and I am always kept in touch with how my Uncle is doing. He is not the easiest of residents, but the staff always treat him with respect and dignity. I would highly recommend this home to others and
cannot speak highly enough of the staff.
03 September 2025
A frail small elderly lady of 98 years old with minimal sight, registered blind.The care staff handed her, full to the brim, large heavy mug of hot tea. A health & safety hazard. Not managing the weight & minimal hand & eye co-ordination. Fear of scalding herself. I was informed she was not eating
much. She will eat if given encouragement & minimal prompts & told the cooks do not poison residents. I reiterated, the cooks are not poisoning her. they are well qualified & stringent systems are in place . I gave her a banana, assured her it was fresh ,assisted her with hand & eye co-ordination, she ate it all. Training required. The lounge had 5 residents in who were enjoying communicating with each other & relatives . A Carer came in & switched the TV on. She did not ask any of them for permission. One lady said, "she can switch that off, we don't need that. Another said, I cannot hear you now. Not respecting residents wishes she sat & WATCHED the TV.
Some one has to be their voice.
28 January 2025
Whenever we visited my brother he was well cared for by cheerful, pleasant staff. Also my husband and I were treated with courtesy by the staff. We know he was safe, warm, well fed and cared for. Prior to going to the care home he lived alone, in a cold home unable to look after himself. He is in
the best possible place.
10 July 2024
My father respited in Hawkinge House's short-term care unit for 2 weeks.
Whilst he was there the care was excellent, staff were professional and extremely courteous.
Dad enjoyed his stay and wanted to stay longer.
In addition, it was a really simple process to get him accepted and comfortable.
19 March 2024
From the moment we walked into Hawkinge House we felt welcomed. All staff were very caring and helpful. My dad was very well looked after. Staff were very good at letting you know how things were going. Phone calls to let you know how things were going. Phone calls to let you know of any changes.
When my dad died, the phone calls were full of sympathy and what to do next. We could not fault the home.
14 May 2023
My husband has been in Hawkinge House since April last year. The staff are very friendly and professional most importantly listen to any of your concerns you have regarding your loved one. When my husband moved into Hawkinge House I was apprehensive but was put at ease straight away from the time I
went to view Hawkinge House to the time my husband moved in and a year later still feel the same. I am always involved regarding my husband's care and needs and it is so nice to see him happy. I have looked around many nursing homes and Hawkinge House in my opinion is outstanding from the manager to the nursing and care staff.
09 April 2023
Mum has been resident in this care home for two years now ( through the pandemic) Apart from the caring frontline staff and their senior staff for a diverse staff team that Mum loves - share has been well cared for and treated as an individual. I think the most influential positive factor for me is
that the care home followed the guidelines correctly during the pandemic; essential caregiver status was upheld and monitoring and safety was followed. Making sure that individuals for to see their loved ones (which accounts for more than words can say) and upholds the dignity and values of those with support needs. Hats off to Hawkinge House for respecting this need where the majority of care homes failed miserably and where people suffer. Want to add the new manager has my confidence in reviewing and making positive changes so far!
24 November 2022
My mum spent her final months at Hawkinge Care Home, following discharge from hospital. I cannot praise the staff at Hawkinge House highly enough, for the outstanding level of care, kindness and attention they have provided to both my mum and myself, during this time. The Staff at Hawkinge House are
professional, empathic, sincere and caring. Nothing is too much trouble. They all gave my mum their undivided attention and fully supported me through what has been an emotionally distressing and challenging time. The level of commitment from the staff, is outstanding. There is always someone on call to assist with anything. The standards are high. The meals varied and exceptional. There are snacks and drinks available all day. The home is spacious, clean and homely, with a warm and welcoming atmosphere. Residents are encouraged to make their suite into their own home, which we did. I looked at many nursing homes in the area and Hawkinge House stands out from them all!
20 July 2022
Lack of basic continuing care, falls way below the standard described and paid for. Many residents continually ignored. Respect and dignity lacking.
31 May 2022
Room is big but flooring is bad, needs new carpet. Needs more staff to look after the residents. Staff seem to be okay with residents but need to be more vigilant and aware of what the residents do. They are always friendly. Receptionist is friendly and informative. They do email well to keep family
informed. New residents must be aware of personal possession (rings, watches) can go missing. Maybe do not take them in.
29 June 2021
Thank you for taking my wife into your care. From day one I had to admit the security, cleanliness and attention my wife was given. For the first 14 days, I was allowed to talk to her every night. Since then I have visited every other day so the rest of the family and others. Though Hawkinge House
is 15 miles away I could not wish for a better place for my wife, she has never complained, she is getting lots of TLC and all her family thank you very much for your dedication to your work.
26 June 2020
I like my room at PAU (Proactive Assessment Unit) Hawkinge House because it is big and I can move around in my electric chair. I have made friends. I like the gardens. The food is ok. I am looked after. I have my meals when I want. I am listened too. I have support from other people. This is a nice
place. I am going shopping with staff and buy what I want, it is better now I have my scooter to get me about a lot more. My room has a fridge so I can put my drinks and snacks in there. I am here to be supported to get me home safely.
04 June 2020
There is no doubt that Hawkinge PAU (Proactive Assessment Unit) must surely be one of the best care homes in the country. A bold statement I know, but the level of care I received was amazing from the cleaners to ward managers. They were all extremely helpful and friendly.
The care staff is
extremely pleasant and the level of care they give is excellent. Their attention to detail is remarkable with all of them getting to know all my preferences from food to care and other quirks very quickly.
The unit recruitment program is certainly working well, finding friendly, caring, and competent staff could not have been easy. As an ex-company owner I know how difficult this is to achieve. The training program must be very good to achieve this level of care.
So, full marks all round for Hawkinge PAU and all staff and management on PAU.
Value for money is one area that I cannot comment on as I was there as an NHS patient.
15 November 2019
My mum moved into Hawkinge House in July 2019 suffering with Vascular Dementia.
The care my mother received was second to none. Her suite was large and clean and presented a warm homely feel. Staff were fabulous. Always willing to help and often going above the call of duty to cater for my mother's
needs. Sadly in early November, my mother's dementia had progressed to end of life stage. Staff at Hawkinge House made my mum comfortable and developed a unique and warm bond with her during her final weeks.
I come from a large family (my mother had ten of us) and we were all able to visit Mum at any time of day. I often visited as late as 3am. Mums final days were made comfortable and dignified, her family kept a vigil around Mum's bed and the staff kept us in food and drink and never once got tired of offering whatever assistance was needed. Excellent beyond words.
27 March 2019
My husband has received the very highest standard of care and comfort since arriving at Hawkinge House 14 months ago. The staff have done everything to make my husband feel safe and secure at all times.
The kindness shown to all of the residents is outstanding, there is always a hand to hold for
those who need it. A true home from home.
04 December 2018
My mother has lived in Hawkinge House for five years now and is very settled. The staff go to great lengths to keep her interested in life, for example entering one of her poems in a competition. I think the care she receives is outstanding. I like the way the staff know me too and keep me
informed.
Latest Reviews for Hawkinge House
26 January 2026
My father was in the long term care for just under two years suffering from dementia. Dad was a very difficult person and sadly his dementia made him verbally and physically challenging. The management team and all the staff were so supportive our family throughout the whole journey. As one of the
family visited Dad every day we got to know the staff and they were always friendly and so compassionate even when Dad was so challenging. He had a great bright room the cleaning team worked tirelessly to keep the standards up. Dad always enjoyed his meals and as he declined the staff and I tried so many different options to get nutrients into dad. The entertainment team tried with dad but he was happy to be in his room with the TV but the team would still pop into see him On a personal note as Dad declined and we spent more time with him the compassion we were shown by all the staff was so touching.as Dad declined we were shown compassion and support the whole time. Thank you all
16 January 2026
Our Mum has been in Hawkinge House long term dementia care for a year now. Her care has been amazing from the start. The staff have taken the time to get to know us as a family and have welcomed us into the home with open arms. The time and effort the staff put into looking after all the residents
not just our mum is incredible.
Dementia progresses and takes on so many forms and the way the staff have adapted to our mums needs as her dementia has progressed is so touching and heartfelt. We as a family are always informed and updated on anything that may affect our mums health and wellbeing.
There are many activities which take place throughout the week from singing, karaoke, arts and crafts and sensory activities. Whichever activity is taking place the staff will always find a way of including everybody.
Our Dad goes in almost every day to spend time with mum and the staff have become extended family. Thank you all for your kindness it is so appreciated.
17 December 2025
Dad has been in long term care on the ground floor for almost nine months. He has a slow form of motor neurone disease and is 85 years old. Since moving into Hawkinge House, the staff have been extremely attentive and caring towards his needs. From the management & admin team, to the nurses,
frontline carers, entertainers, cleaners, chefs and maintenance crew, their experience, professionalism and friendliness towards residents, families and friends is second to none. With Dad's condition continuously worsening, the staff have been proactive in liaising with medical professionals and keeping us informed at every step. I am very pleased that Dad was welcomed into Hawkinge House and the transition was seamless. Although Dad cannot communicate like most residents there is always an underlying sense of friendship & community. We appreciate the hard work that goes into maintaining these standards from day to day and would like to thank the entire team for their ongoing efforts.
16 December 2025
I have always found the staff to be friendly and helpful. The standards of hygiene are very high, and I am always kept in touch with how my Uncle is doing. He is not the easiest of residents, but the staff always treat him with respect and dignity. I would highly recommend this home to others and
cannot speak highly enough of the staff.
03 September 2025
A frail small elderly lady of 98 years old with minimal sight, registered blind.The care staff handed her, full to the brim, large heavy mug of hot tea. A health & safety hazard. Not managing the weight & minimal hand & eye co-ordination. Fear of scalding herself. I was informed she was not eating
much. She will eat if given encouragement & minimal prompts & told the cooks do not poison residents. I reiterated, the cooks are not poisoning her. they are well qualified & stringent systems are in place . I gave her a banana, assured her it was fresh ,assisted her with hand & eye co-ordination, she ate it all. Training required. The lounge had 5 residents in who were enjoying communicating with each other & relatives . A Carer came in & switched the TV on. She did not ask any of them for permission. One lady said, "she can switch that off, we don't need that. Another said, I cannot hear you now. Not respecting residents wishes she sat & WATCHED the TV.
Some one has to be their voice.
28 January 2025
Whenever we visited my brother he was well cared for by cheerful, pleasant staff. Also my husband and I were treated with courtesy by the staff. We know he was safe, warm, well fed and cared for. Prior to going to the care home he lived alone, in a cold home unable to look after himself. He is in
the best possible place.
10 July 2024
My father respited in Hawkinge House's short-term care unit for 2 weeks.
Whilst he was there the care was excellent, staff were professional and extremely courteous.
Dad enjoyed his stay and wanted to stay longer.
In addition, it was a really simple process to get him accepted and comfortable.
19 March 2024
From the moment we walked into Hawkinge House we felt welcomed. All staff were very caring and helpful. My dad was very well looked after. Staff were very good at letting you know how things were going. Phone calls to let you know how things were going. Phone calls to let you know of any changes.
When my dad died, the phone calls were full of sympathy and what to do next. We could not fault the home.
14 May 2023
My husband has been in Hawkinge House since April last year. The staff are very friendly and professional most importantly listen to any of your concerns you have regarding your loved one. When my husband moved into Hawkinge House I was apprehensive but was put at ease straight away from the time I
went to view Hawkinge House to the time my husband moved in and a year later still feel the same. I am always involved regarding my husband's care and needs and it is so nice to see him happy. I have looked around many nursing homes and Hawkinge House in my opinion is outstanding from the manager to the nursing and care staff.
09 April 2023
Mum has been resident in this care home for two years now ( through the pandemic) Apart from the caring frontline staff and their senior staff for a diverse staff team that Mum loves - share has been well cared for and treated as an individual. I think the most influential positive factor for me is
that the care home followed the guidelines correctly during the pandemic; essential caregiver status was upheld and monitoring and safety was followed. Making sure that individuals for to see their loved ones (which accounts for more than words can say) and upholds the dignity and values of those with support needs. Hats off to Hawkinge House for respecting this need where the majority of care homes failed miserably and where people suffer. Want to add the new manager has my confidence in reviewing and making positive changes so far!
24 November 2022
My mum spent her final months at Hawkinge Care Home, following discharge from hospital. I cannot praise the staff at Hawkinge House highly enough, for the outstanding level of care, kindness and attention they have provided to both my mum and myself, during this time. The Staff at Hawkinge House are
professional, empathic, sincere and caring. Nothing is too much trouble. They all gave my mum their undivided attention and fully supported me through what has been an emotionally distressing and challenging time. The level of commitment from the staff, is outstanding. There is always someone on call to assist with anything. The standards are high. The meals varied and exceptional. There are snacks and drinks available all day. The home is spacious, clean and homely, with a warm and welcoming atmosphere. Residents are encouraged to make their suite into their own home, which we did. I looked at many nursing homes in the area and Hawkinge House stands out from them all!
20 July 2022
Lack of basic continuing care, falls way below the standard described and paid for. Many residents continually ignored. Respect and dignity lacking.
31 May 2022
Room is big but flooring is bad, needs new carpet. Needs more staff to look after the residents. Staff seem to be okay with residents but need to be more vigilant and aware of what the residents do. They are always friendly. Receptionist is friendly and informative. They do email well to keep family
informed. New residents must be aware of personal possession (rings, watches) can go missing. Maybe do not take them in.
29 June 2021
Thank you for taking my wife into your care. From day one I had to admit the security, cleanliness and attention my wife was given. For the first 14 days, I was allowed to talk to her every night. Since then I have visited every other day so the rest of the family and others. Though Hawkinge House
is 15 miles away I could not wish for a better place for my wife, she has never complained, she is getting lots of TLC and all her family thank you very much for your dedication to your work.
26 June 2020
I like my room at PAU (Proactive Assessment Unit) Hawkinge House because it is big and I can move around in my electric chair. I have made friends. I like the gardens. The food is ok. I am looked after. I have my meals when I want. I am listened too. I have support from other people. This is a nice
place. I am going shopping with staff and buy what I want, it is better now I have my scooter to get me about a lot more. My room has a fridge so I can put my drinks and snacks in there. I am here to be supported to get me home safely.
04 June 2020
There is no doubt that Hawkinge PAU (Proactive Assessment Unit) must surely be one of the best care homes in the country. A bold statement I know, but the level of care I received was amazing from the cleaners to ward managers. They were all extremely helpful and friendly.
The care staff is
extremely pleasant and the level of care they give is excellent. Their attention to detail is remarkable with all of them getting to know all my preferences from food to care and other quirks very quickly.
The unit recruitment program is certainly working well, finding friendly, caring, and competent staff could not have been easy. As an ex-company owner I know how difficult this is to achieve. The training program must be very good to achieve this level of care.
So, full marks all round for Hawkinge PAU and all staff and management on PAU.
Value for money is one area that I cannot comment on as I was there as an NHS patient.
15 November 2019
My mum moved into Hawkinge House in July 2019 suffering with Vascular Dementia.
The care my mother received was second to none. Her suite was large and clean and presented a warm homely feel. Staff were fabulous. Always willing to help and often going above the call of duty to cater for my mother's
needs. Sadly in early November, my mother's dementia had progressed to end of life stage. Staff at Hawkinge House made my mum comfortable and developed a unique and warm bond with her during her final weeks.
I come from a large family (my mother had ten of us) and we were all able to visit Mum at any time of day. I often visited as late as 3am. Mums final days were made comfortable and dignified, her family kept a vigil around Mum's bed and the staff kept us in food and drink and never once got tired of offering whatever assistance was needed. Excellent beyond words.
27 March 2019
My husband has received the very highest standard of care and comfort since arriving at Hawkinge House 14 months ago. The staff have done everything to make my husband feel safe and secure at all times.
The kindness shown to all of the residents is outstanding, there is always a hand to hold for
those who need it. A true home from home.
04 December 2018
My mother has lived in Hawkinge House for five years now and is very settled. The staff go to great lengths to keep her interested in life, for example entering one of her poems in a competition. I think the care she receives is outstanding. I like the way the staff know me too and keep me
informed.