Hawkinge House

Hurricane Way, Hawkinge, Folkestone CT18 7SS
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8.1 16 Reviews
  • Hawkinge House, Folkestone
Hawkinge House, in Dover, is a 115-capacity care home from the portfolio of Graham Care that specialises in a wide range of nursing requirements, while also offering day care to the local community.

While pursuing quality and consistent standards of healthcare, Hawkinge House carers also look to maintain a pleasant social and living environment where residents feel they have their independence respected and are able to pursue personal freedoms.

Health and nutrition are crucial to the well-being of residents, with all efforts made to ensure a satisfying food menu and programme of activities.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 146 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Tara Peacock (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages from 30 to 100

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (146)
  • Single Rooms with Ensuite Wet Room (146)

Visiting

  • Visitors are welcome at any time. All the home asks is that visitors sign in at reception

Parking

  • On-site Parking available

Hawkinge House Reviews (16)

8.1

Hawkinge House has a Review Score of 8.1 (8.057) out of 10, based on 5 reviews in the last 2 years.
Over all time Hawkinge House has 16 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hawkinge House
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Total of 16, showing 1-16
Review from Kathy G (Friend of Resident) published on 3 September 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
A frail small elderly lady of 98 years old with minimal sight, registered blind.The care staff handed her, full to the brim, large heavy mug of hot tea. A health & safety hazard. Not managing the weight & minimal hand & eye co-ordination. Fear of scalding herself. I was informed she was not eating
much. She will eat if given encouragement & minimal prompts & told the cooks do not poison residents. I reiterated, the cooks are not poisoning her. they are well qualified & stringent systems are in place . I gave her a banana, assured her it was fresh ,assisted her with hand & eye co-ordination, she ate it all. Training required. The lounge had 5 residents in who were enjoying communicating with each other & relatives . A Carer came in & switched the TV on. She did not ask any of them for permission. One lady said, "she can switch that off, we don't need that. Another said, I cannot hear you now. Not respecting residents wishes she sat & WATCHED the TV.
Some one has to be their voice.
Reply from Tara Peacock, Registered Manager at Hawkinge House

Thank you for your review, the issues you have raised have been passed on to the relevant manager who would be happy to discuss these with you further.

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Review from Katherine M (Sister of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Whenever we visited my brother he was well cared for by cheerful, pleasant staff. Also my husband and I were treated with courtesy by the staff. We know he was safe, warm, well fed and cared for. Prior to going to the care home he lived alone, in a cold home unable to look after himself. He is in the
best possible place.
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Review from H G (Daughter of Resident) published on 31 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are welcoming and management is visible and aware of family members and needs. Lots of activities if wanted. Food is good and the team work hard to make a hard time easier for residents and families. Constantly being cleaned and tidy.
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Review from Matt D (Son of Resident) published on 10 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father respited in Hawkinge House's short-term care unit for 2 weeks.
Whilst he was there the care was excellent, staff were professional and extremely courteous.
Dad enjoyed his stay and wanted to stay longer.
In addition, it was a really simple process to get him accepted and comfortable.
Reply from Sara Roby, Admin at Hawkinge House

Many thanks for the review of Hawkinge House Nursing Home.

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Review from S G (Daughter of Resident) published on 19 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment we walked into Hawkinge House we felt welcomed. All staff were very caring and helpful. My dad was very well looked after. Staff were very good at letting you know how things were going. Phone calls to let you know how things were going. Phone calls to let you know of any changes. When
my dad died, the phone calls were full of sympathy and what to do next. We could not fault the home.
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Review from Hilary R (Wife of Resident) published on 14 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been in Hawkinge House since April last year. The staff are very friendly and professional most importantly listen to any of your concerns you have regarding your loved one. When my husband moved into Hawkinge House I was apprehensive but was put at ease straight away from the time I
went to view Hawkinge House to the time my husband moved in and a year later still feel the same. I am always involved regarding my husband's care and needs and it is so nice to see him happy. I have looked around many nursing homes and Hawkinge House in my opinion is outstanding from the manager to the nursing and care staff.
Reply from shelly watson, Manager at Hawkinge House

Thank you so much for your positive feedback, I will ensure this is shared with the care staff and the rest of the team.

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Review from S S (Daughter of Resident) published on 9 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been resident in this care home for two years now ( through the pandemic) Apart from the caring frontline staff and their senior staff for a diverse staff team that Mum loves - share has been well cared for and treated as an individual. I think the most influential positive factor for me is
that the care home followed the guidelines correctly during the pandemic; essential caregiver status was upheld and monitoring and safety was followed. Making sure that individuals for to see their loved ones (which accounts for more than words can say) and upholds the dignity and values of those with support needs. Hats off to Hawkinge House for respecting this need where the majority of care homes failed miserably and where people suffer. Want to add the new manager has my confidence in reviewing and making positive changes so far!
Reply from Sarah Morris, Registered Manager at Hawkinge House

Thank you for your positive review, we are pleased that we was able to follow guidelines and still ensure there was a relationship with loved ones. We are always striving to improve with changes we are making and strive to deliver a quality standard of care. Thank you for choosing Hawkinge House for your loved one to reside.

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Review from Jenny G (Daughter of Resident) published on 24 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum spent her final months at Hawkinge Care Home, following discharge from hospital. I cannot praise the staff at Hawkinge House highly enough, for the outstanding level of care, kindness and attention they have provided to both my mum and myself, during this time. The Staff at Hawkinge House are
professional, empathic, sincere and caring. Nothing is too much trouble. They all gave my mum their undivided attention and fully supported me through what has been an emotionally distressing and challenging time. The level of commitment from the staff, is outstanding. There is always someone on call to assist with anything. The standards are high. The meals varied and exceptional. There are snacks and drinks available all day. The home is spacious, clean and homely, with a warm and welcoming atmosphere. Residents are encouraged to make their suite into their own home, which we did. I looked at many nursing homes in the area and Hawkinge House stands out from them all!
Reply from Sarah Morris, Registered Manager at Hawkinge House

Thank you for your positive review. At Hawkinge House we endeavour to deliver quality care. Thank you for choosing us to care for your loved one.

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Review from R W (Friend of Resident) published on 20 July 2022 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
Lack of basic continuing care, falls way below the standard described and paid for. Many residents continually ignored. Respect and dignity lacking.
Reply from Sara Roby, Admin at Hawkinge House

Thank you for your review, I would very much like to discuss this with you so that we are able to investigate your concerns. We value everyone's opinions and we understand that having your loved one in a care home can be very stressful, particularly in the early days. I would be grateful if you could contact me at Hawkinge House to discuss your concerns.
Kind regards,
Hawkinge House 01303 890100

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Review from G W (Husband of Resident) published on 31 May 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Room is big but flooring is bad, needs new carpet. Needs more staff to look after the residents. Staff seem to be okay with residents but need to be more vigilant and aware of what the residents do. They are always friendly. Receptionist is friendly and informative. They do email well to keep family
informed. New residents must be aware of personal possession (rings, watches) can go missing. Maybe do not take them in.
Reply from Ernie Graham, Director at Hawkinge House

Many thanks for your feedback and for the positive comments on the staff. We have already ordered new flooring but it has been badly delayed due to current supply issues.

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Review from Kenneth M (Husband of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for taking my wife into your care. From day one I had to admit the security, cleanliness and attention my wife was given. For the first 14 days, I was allowed to talk to her every night. Since then I have visited every other day so the rest of the family and others. Though Hawkinge House is
15 miles away I could not wish for a better place for my wife, she has never complained, she is getting lots of TLC and all her family thank you very much for your dedication to your work.
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Review from Ron A (Respite Resident) published on 26 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I like my room at PAU (Proactive Assessment Unit) Hawkinge House because it is big and I can move around in my electric chair. I have made friends. I like the gardens. The food is ok. I am looked after. I have my meals when I want. I am listened too. I have support from other people. This is a nice
place. I am going shopping with staff and buy what I want, it is better now I have my scooter to get me about a lot more. My room has a fridge so I can put my drinks and snacks in there. I am here to be supported to get me home safely.
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Review from Brian S (Resident) published on 4 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
There is no doubt that Hawkinge PAU (Proactive Assessment Unit) must surely be one of the best care homes in the country. A bold statement I know, but the level of care I received was amazing from the cleaners to ward managers. They were all extremely helpful and friendly.
The care staff is extremely
pleasant and the level of care they give is excellent. Their attention to detail is remarkable with all of them getting to know all my preferences from food to care and other quirks very quickly.
The unit recruitment program is certainly working well, finding friendly, caring, and competent staff could not have been easy. As an ex-company owner I know how difficult this is to achieve. The training program must be very good to achieve this level of care.
So, full marks all round for Hawkinge PAU and all staff and management on PAU.
Value for money is one area that I cannot comment on as I was there as an NHS patient.
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Review from Geoff S (Son of Resident) published on 15 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Hawkinge House in July 2019 suffering with Vascular Dementia.
The care my mother received was second to none. Her suite was large and clean and presented a warm homely feel. Staff were fabulous. Always willing to help and often going above the call of duty to cater for my mother's
needs. Sadly in early November, my mother's dementia had progressed to end of life stage. Staff at Hawkinge House made my mum comfortable and developed a unique and warm bond with her during her final weeks.
I come from a large family (my mother had ten of us) and we were all able to visit Mum at any time of day. I often visited as late as 3am. Mums final days were made comfortable and dignified, her family kept a vigil around Mum's bed and the staff kept us in food and drink and never once got tired of offering whatever assistance was needed. Excellent beyond words.
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Review from Janet L (Wife of Resident) published on 27 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has received the very highest standard of care and comfort since arriving at Hawkinge House 14 months ago. The staff have done everything to make my husband feel safe and secure at all times.


The kindness shown to all of the residents is outstanding, there is always a hand to hold for

those who need it. A true home from home.
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Review from Eleanor B (Daughter of Resident) published on 4 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has lived in Hawkinge House for five years now and is very settled. The staff go to great lengths to keep her interested in life, for example entering one of her poems in a competition. I think the care she receives is outstanding. I like the way the staff know me too and keep me informed.
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Current Review Score: 8.1 (8.057)

Overview of Review Score

The Review Score of 8.1 (8.057) out of 10 for Hawkinge House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.545 for Hawkinge House is calculated as follows: ( (33 Excellents x 5) + (19 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 55 Ratings = 4.545
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.512 Points relating to the number of positive Reviews for Hawkinge House is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 146 registered maximum number of service users is 29.2. 4 Positive Reviews ÷ 29.2 = 0.137
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Apr 2022

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

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Syam Mohan

Job Title: Deputy Manager Joined: 2013

Qualifications: Bachelor of Science in Nursing. Registered Nurse (Adult)
Responsibilities: As a deputy manager, I am responsible for assisting in the day-to-day running of the Home, helping to lead a cohesive team of caring and ancillary staff to provide continued quality care to all residents.

Frequently Asked Questions about Hawkinge House

What types of Care is Hawkinge House registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hawkinge House have?

There are 146 Single Rooms.

What are the Facilities & Services at Hawkinge House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hawkinge House to the centre of Folkestone?

2.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hawkinge House to verify any information. View our terms and conditions. Hawkinge House has an Enhanced Service - more info.