Submit a Review for Madelayne Court NI
Nursery Avenue, Portstewart, BT55 7LG
View full details of Madelayne Court NILatest Reviews for Madelayne Court NI
28 August 2025
I had respite care. No welcome (guide), just taken to room. No info on mealtimes, activity times, how to get help, etc. Missed 1 1/2 days meds, had UTI, specimen testing offered, not followed up, despite asking. Daughter had to get antibiotics from GP. Lack of phone service shocking. I like to
contact friends, unable to call out or receive calls. Felt totally cut off. Unacceptable, when paying 1000 pounds/week. Meals average. Breakfast porridge. Never any fresh fruit. Asked for some and got tinned orange segments. Dinner hit and miss. Steak pie unrecognisable, hard pork chops. (A lady at my table couldn't cut the pork chop/ not helped by any staff member.) I am very sociable. Not much stimulation there. Found out on day 10 about activity sheet. Have to pick up at office. With my immobility, not feasible. On hot night, I asked for cold water. Told none available. No jugs in room, no ice. Never got any water. That night staff person didn't have a caring bone in her body.
09 April 2025
My aunt has been in Madelayne Court for a few months and the staff really take time to get to know her and care for her needs.
11 July 2024
The lack of coverage for phones and internet is shocking. We are cut off from our usual daily contact. Mum would have been in contact daily via email, video calls, apps etc. all seems to be gone. Not too much to ask for given the weekly rates.
The staff are really lovely on the whole. Younger ones
may need more training from what I have heard from Mum.
12 December 2023
My granny is a resident and she is very happy here. The manager is really helpful and approachable. The staff are very friendly. The room is nice and spacious and always very clean. My granny loves the crafts and painting activities and is always well entertained. She loves the wee dog that comes in
on Wednesdays.
29 November 2023
My family member receives the best care and attention that we could wish for. She is very happy in her surroundings, she enjoys plenty of interaction and engagement from the staff team who are fantastic.
04 April 2023
I am extremely happy with the level of service mum receives. She is so happy, and the staff are so kind and caring to mum, so much so that she is content when I can't visit. She says she feels at home with the staff. Overall the service, standards etc are first class, staff are the greatest asset.
17 August 2022
This home is very friendly to my wife and family. All staff makes sure that we are welcome as long as you follow rules I do my hands before I leave my car and take my mask with me. I do my test at home before I leave home and show it if asked for. I would recommend this home to everybody.
24 February 2022
The standard of care from carer’s, nurses and even domestic assistants on the dementia unit is excellent.
Mum has been a resident there for almost 2 years and I am very thankful for the way she has been cared for.
17 June 2021
During COVID the staff were very good at keeping residents safe and were always very flexible in facilitating pod visitations which meant a lot to relatives and friends. Staff are always helpful and friendly which is an asset to the business and a help for relatives and friends.
03 March 2021
This review applies mostly to the residential floor and I have little experience of the other floors. The staff are friendly and there is a very low turnover. They take the greatest care of the residents and are concerned for their welfare. I am always kept up to date with any problems, which are
very few, and these are dealt with quickly. If I have any queries these are answered. Of course, I can't ignore Covid, and during this time the staff have worked tirelessly to ensure that their residents have been cared for.
19 February 2021
Despite the lockdowns and restrictions for visiting staff have been excellent at keeping us in touch with how my mother is healthwise and letting us see and talk to her using Facetime etc. Under very difficult conditions, they are doing a fantastic job.
18 February 2021
Lockdown has been very difficult for residents, their families and staff. My father tested positive for Covid19 and became very poorly. The staff were incredible caring for my father and trying to keep his spirits up when I couldn't visit. My father is a little improved now, however, when he forgot
how to use his phone a member of staff took the time to teach him how to use it again so that we can be in touch. Such kindness has been really appreciated by me and our family.
10 June 2020
Difficult times for users, their families, and staff. Mum is in great spirits and I can only put that down to the level of care and attention given by the staff, and the management. Roll on getting our days in, and out, with mum but till then, keep up the good work Madelayne Court NI.
20 January 2020
Great staff and very good care.
04 November 2019
Madelayne Court is a good nursing home and my wife is very happy here. The standard of care is very good and the staff go that bit extra to make sure her needs are met.
14 November 2018
Last week my husband and I (who live in England) visited my mother in Madelayne Court. We found all staff friendly, helpful and pleasant.
I did not realise that wheelchair taxis had to be booked in advance by the family, and the management went to some trouble to telephone and book a taxi on our
behalf.
The maintenance man was very helpful in discussing the repair of my mother's private wheelchair.
During the Annual Review, the attending nurse was supportive and pleasant.
And I particularly liked the visitors' toilet - welcoming with perfume, hand cream, flowers and pictures.
28 December 2017
I find Madelayne Court to be pretty average in all aspects. Not the friendliest of places, as it used to be.
14 December 2017
Mum has been a resident for two years. We have found the home very welcoming and her room and conditions have always appeared clean and fresh. Plenty of activities are offered and are very varied.
11 December 2017
My mother was admitted to this home in April. This was a very distressing time for my sister and myself but the transition went smoothly due to the input from the team members in Madelayne Court. On entering the home you notice immediately the warm, caring environment and plenty of interaction
taking place between staff and residents.
My sister and I expect a high standard of care for our mother. My mother is very well cared for. Thank you to all.
12 January 2017
We would like to take this opportunity to thank all the staff including the kitchen staff. For the love, care and attention that my mum received during her time there. Unfortunately, mum passed away on the 7th January 2017.
We can honestly say that every one of the staff who looked after her gave
110%. Even at the very end your love and care were not only for her but us as well.
We can not praise Madelayne Court enough.
Latest Reviews for Madelayne Court NI
28 August 2025
I had respite care. No welcome (guide), just taken to room. No info on mealtimes, activity times, how to get help, etc. Missed 1 1/2 days meds, had UTI, specimen testing offered, not followed up, despite asking. Daughter had to get antibiotics from GP. Lack of phone service shocking. I like to
contact friends, unable to call out or receive calls. Felt totally cut off. Unacceptable, when paying 1000 pounds/week. Meals average. Breakfast porridge. Never any fresh fruit. Asked for some and got tinned orange segments. Dinner hit and miss. Steak pie unrecognisable, hard pork chops. (A lady at my table couldn't cut the pork chop/ not helped by any staff member.) I am very sociable. Not much stimulation there. Found out on day 10 about activity sheet. Have to pick up at office. With my immobility, not feasible. On hot night, I asked for cold water. Told none available. No jugs in room, no ice. Never got any water. That night staff person didn't have a caring bone in her body.
09 April 2025
My aunt has been in Madelayne Court for a few months and the staff really take time to get to know her and care for her needs.
11 July 2024
The lack of coverage for phones and internet is shocking. We are cut off from our usual daily contact. Mum would have been in contact daily via email, video calls, apps etc. all seems to be gone. Not too much to ask for given the weekly rates.
The staff are really lovely on the whole. Younger ones
may need more training from what I have heard from Mum.
12 December 2023
My granny is a resident and she is very happy here. The manager is really helpful and approachable. The staff are very friendly. The room is nice and spacious and always very clean. My granny loves the crafts and painting activities and is always well entertained. She loves the wee dog that comes in
on Wednesdays.
29 November 2023
My family member receives the best care and attention that we could wish for. She is very happy in her surroundings, she enjoys plenty of interaction and engagement from the staff team who are fantastic.
04 April 2023
I am extremely happy with the level of service mum receives. She is so happy, and the staff are so kind and caring to mum, so much so that she is content when I can't visit. She says she feels at home with the staff. Overall the service, standards etc are first class, staff are the greatest asset.
17 August 2022
This home is very friendly to my wife and family. All staff makes sure that we are welcome as long as you follow rules I do my hands before I leave my car and take my mask with me. I do my test at home before I leave home and show it if asked for. I would recommend this home to everybody.
24 February 2022
The standard of care from carer’s, nurses and even domestic assistants on the dementia unit is excellent.
Mum has been a resident there for almost 2 years and I am very thankful for the way she has been cared for.
17 June 2021
During COVID the staff were very good at keeping residents safe and were always very flexible in facilitating pod visitations which meant a lot to relatives and friends. Staff are always helpful and friendly which is an asset to the business and a help for relatives and friends.
03 March 2021
This review applies mostly to the residential floor and I have little experience of the other floors. The staff are friendly and there is a very low turnover. They take the greatest care of the residents and are concerned for their welfare. I am always kept up to date with any problems, which are
very few, and these are dealt with quickly. If I have any queries these are answered. Of course, I can't ignore Covid, and during this time the staff have worked tirelessly to ensure that their residents have been cared for.
19 February 2021
Despite the lockdowns and restrictions for visiting staff have been excellent at keeping us in touch with how my mother is healthwise and letting us see and talk to her using Facetime etc. Under very difficult conditions, they are doing a fantastic job.
18 February 2021
Lockdown has been very difficult for residents, their families and staff. My father tested positive for Covid19 and became very poorly. The staff were incredible caring for my father and trying to keep his spirits up when I couldn't visit. My father is a little improved now, however, when he forgot
how to use his phone a member of staff took the time to teach him how to use it again so that we can be in touch. Such kindness has been really appreciated by me and our family.
10 June 2020
Difficult times for users, their families, and staff. Mum is in great spirits and I can only put that down to the level of care and attention given by the staff, and the management. Roll on getting our days in, and out, with mum but till then, keep up the good work Madelayne Court NI.
20 January 2020
Great staff and very good care.
04 November 2019
Madelayne Court is a good nursing home and my wife is very happy here. The standard of care is very good and the staff go that bit extra to make sure her needs are met.
14 November 2018
Last week my husband and I (who live in England) visited my mother in Madelayne Court. We found all staff friendly, helpful and pleasant.
I did not realise that wheelchair taxis had to be booked in advance by the family, and the management went to some trouble to telephone and book a taxi on our
behalf.
The maintenance man was very helpful in discussing the repair of my mother's private wheelchair.
During the Annual Review, the attending nurse was supportive and pleasant.
And I particularly liked the visitors' toilet - welcoming with perfume, hand cream, flowers and pictures.
28 December 2017
I find Madelayne Court to be pretty average in all aspects. Not the friendliest of places, as it used to be.
14 December 2017
Mum has been a resident for two years. We have found the home very welcoming and her room and conditions have always appeared clean and fresh. Plenty of activities are offered and are very varied.
11 December 2017
My mother was admitted to this home in April. This was a very distressing time for my sister and myself but the transition went smoothly due to the input from the team members in Madelayne Court. On entering the home you notice immediately the warm, caring environment and plenty of interaction
taking place between staff and residents.
My sister and I expect a high standard of care for our mother. My mother is very well cared for. Thank you to all.
12 January 2017
We would like to take this opportunity to thank all the staff including the kitchen staff. For the love, care and attention that my mum received during her time there. Unfortunately, mum passed away on the 7th January 2017.
We can honestly say that every one of the staff who looked after her gave
110%. Even at the very end your love and care were not only for her but us as well.
We can not praise Madelayne Court enough.