Madelayne Court NI, Portstewart, County Londonderry
Madelayne Court NI, Portstewart, County Londonderry
Madelayne Court NI, Portstewart, County Londonderry

Madelayne Court NI, in Portstewart, employs qualified nurses who carry out professional nursing and residential care within a homely environment and conducted in a friendly and respectful manner.

All service users have their own plan of care, tailored towards their specific healthcare needs and documented for any changes or developments.

The provider believes in ongoing training for staff, incorporating a comprehensive schedule aimed towards enhancing skills and potential.

Group: Runwood Homes Ltd

Person in charge: Mabel Cole (Manager)

Local Authority / Social Services: Western Health and Social Care Trust (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 66 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Admission Information: Also deal with all trusts in Northern Ireland. Ages from 65 to 100.

Single Rooms: 66

Rooms with ensuite WC: 66

Facilities & Services: Respite Care • Convalescent Care • Separate Dementia Care Unit • Own Furniture if required • Lift • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room

Latest The Regulation and Quality Improvement Authority* Report on Madelayne Court NI: click here

* The Regulation and Quality Improvement Authority is responsible for the registration and inspection of social care services in Northern Ireland.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.7 Madelayne Court NI has a Review Score of 7.7 (7.676)

The Review Score of 7.7 (maximum of 10) for Madelayne Court NI is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Madelayne Court NI in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.6 for Madelayne Court NI is calculated as follows: ( (38 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 60 Ratings = 4.6

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.076 Points relating to the number of positive Reviews for Madelayne Court NI is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 13.2 positive Reviews (66 registered maximum number of service users ÷ 5). 1 Reviews ÷ 13.2 Target = 0.076

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Madelayne Court NI?

  • Extremely LIKELY
    3
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Madelayne Court NI

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1

We would like to take this opportunity to thank all the staff including the kitchen staff. For the love, care and attention that my mum received during her time there. Unfortunately, mum passed away on the 7th January 2017.
We can honestly say that every one of the staff who looked after her gave 110%. Even at the very end your love and care were not only for her but us as well.

We can not praise Madelayne Court enough.

How likely would you be to recommend Madelayne Court NI? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have found Madelayne Court NI to be a very welcoming nursing home to family which is very important. Staff are friendly and approachable and have really looked after my mother very well which is important for us to see as a family.

How likely would you be to recommend Madelayne Court NI? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband moved into Madelayne Court on the 29th May this year. Except for one member of staff, who was dealt with very quickly by the manage and is no longer employed there I can honestly say that everyone else has been very supportive to us as a family and to my husband in particular, which means a lot to us at a very stressful time in all our lives. There is always a very pleasant air about the place. I visit everyday and I am always welcomed by all members of staff.

How likely would you be to recommend Madelayne Court NI? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Generally I am satisfied with the services provided, however on a few occasions my mums clothes have been un-ironed and have had stains not removed during the laundry process. Whilst my mum is difficult to feed the staff are very patient and do their best to get her to eat something.

How likely would you be to recommend Madelayne Court NI? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I have seen such improvement in Madelayne Court in the past few months. It has come to life again, staff and residents are so happy, it's a true home from home.

How likely would you be to recommend Madelayne Court NI? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Runwood Homes Ltd

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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