Submit a Review for Hallmark Bucklesham Grange
141 Bucklesham Road, Purdis Farm, Ipswich, IP3 8UB
View Full Details of Hallmark Bucklesham GrangeLatest Reviews for Hallmark Bucklesham Grange
15 December 2025
Love this place always coffee and biscuits available for visitors very helpful friendly staff lovely and clean. I highly recommended this care home to anyone and everyone. In a lovely location and plenty of parking.
27 November 2025
My partners grandfather was a resident here. He was treated with lots of kindness, respect and the family always felt welcome. There was lots going on, a friendly lovely atmosphere. The hot chocolate is great too!
26 November 2025
As soon as you enter the home, you are greeted friendly by the receptionist. The Home has excellent facilities and plenty of activities for all including gardening. All the staff are very friendly and helpful and nothing is too much trouble. The Home is kept spotless. As you pass the Reception area, there is a Coffee Bar where you can help yourself to a selection of hot drinks and a cake if you fancy one. The residents seem to enjoy meeting their visitors there and in the warmer days, you can have a stroll through the well kept gardens. The residents have a little patio of their own outside their rooms which is a nice touch. All in all, I would highly recommend the Home to anyone who is looking for a comfortable and safe place to place your relatives.
19 November 2025
It was a worrying time never having a loved one stay in a care home until my grandma needed to. I have never felt more at home just visiting her. The staff are truly amazing and treat me like family which has been such a comfort knowing that my loved one is staying here and enjoying her time. I get to hear the stories of her time spent here and can easily say I am jealous! Thank you staff and team, I know she is very well looked after.
19 November 2025
From the time mum moved into Bucklesham Grange, I have been very pleased with the care she has received. Mostly, I've been very impressed with how much the staff care for the residents and how hard they work to make everyone feel comfortable and at home. I'd have no hesitation in recommending Bucklesham Grange.
13 November 2025
Since my mother-in-law moved in, I have visited on many occasions. Always a welcoming smile from the receptionists, and many of the staff now feel like friends. I like the many activities available. I've visited other homes where the residents are simply placed in a room together and just left with the TC all day. MIL's care is as near as you could get to one on one care, and all the carers are brilliant. I would recommend this home 100%.
13 November 2025
I have both of my parents in Bucklesham Grange Care Home. This is a perfect place for them both to be cared for, as well as the family to visit and spend time being able to relax with confidence that when you leave, they are in perfect hands with the staff, who are magical. Thank you.
10 November 2025
I have been so moved by the genuine kindness of all the staff. My dad has just moved in, and the kindness and understanding, and helpfulness has been very special.
10 November 2025
Love this place. The carers and team, and Bella.
06 November 2025
Thank you for looking after Mum.
11 April 2025
I cannot thank EVERYONE at Bucklesham Grange enough. My dad came to stay for respite care and from the moment I met the customer relationship manager to look around I felt so comfortable and at ease - the place is just wonderful - homely, clean, fantastic gardens with super friendly staff!! Everyone made my dad feel SO welcome and always was happy, helpful and my dad was so relaxed and happy. Whenever we visited, everyone again was incredibly friendly and welcoming to us and nothing was ever too much trouble. I would recommend Bucklesham Grange to anyone looking into care homes - it was just faultless. Thanks everyone
27 January 2025
Very caring and professional staff, showing incredible patience and personalised care. Thank you.
16 January 2025
I have now been here for 12 months, I cannot recommend the staff highly enough. Almost without exception, they are kind, caring and friendly. They will go to any length to make residents feel happy and comfortable. They have become our valued friends. When I came to view the home, I was impressed by the way we were greeted by everyone we met as we looked around. My first impression proved correct.
07 January 2025
We had such a warm friendly welcome when we went to visit Hallmark Bucklesham Grange. We were looking for a Dementia Care home for my 94 year old uncle and within no time at all we could tell that it was perfect. The kind of feeling you get when you're looking for a new house and just know "this is the one". The facilities and the way it has been decorated oozes luxury but above all the feeling that the staff really care gave me the peace of mind that making this choice for my uncle was the right thing to do. The General Manager came to say hello while the Customer Relationship Manager gave us a tour and answered all of our questions. Every member of staff we passed said Hello! It was wonderful to see the Dementia residents engaged in every area we visited supported by the staff. What a great place!
25 June 2024
This does not feel like a care home. It is so friendly and a pleasure to visit. It is expensive but you can see the difference in this home and others. Sometimes the meals are not 100% but you only have to mention and you feel assured it will be put right. To me, it feels like a cruise on land. Staff are like friends and it's nice to see staff are appreciated and residents are respected. The whole surroundings of the property are so homely and a big thing with no smell. Thank you all.
07 June 2024
Exemplary care, devotion and love for my 89-year-old father who went to Bucklesham Grange with complex health needs for the last 6 weeks of his life. The attention to Dad's needs was wonderful and to the family reassuring and comforting. After looking after Dad in my own family home for 4 years to find somewhere that cared for him so completely was such a relief. I cannot rate the staff highly enough. They treated dad with dignity at a very difficult time whilst engaging with him and smiling with him to the end. Nothing was too much trouble. Thank you to them all.
24 April 2024
Dad has been at Bucklesham Grange since February and we have all been so impressed by the brilliant care he has received, the staff are all wonderful, so kind, thoughtful and considerate to Dad, as well as to Mum who visits him frequently, they have helped and supported her so much. The home itself has a very warm and welcoming atmosphere, he has a homely and beautifully kept room, pretty and relaxing gardens he enjoys spending time in, a wonderful timetable of activities and a delicious menu of food. We all feel so grateful that Dad is in such caring hands, thank you to you all for all that you do for him.
13 March 2024
My mother was struggling with early signs of dementia in 2019 and finding living at home increasingly diffult. After another health episode it was agreed it was in her best interests to move to a care home. I visited Bucklesham Grange, was very impressed and decided it was the best place available in the area. The home itself is modern, clean and welcoming. The standard of care given to my mother during her almost 5 years there has been nothing less than exceptional. They seem to treat residents with care and provide the emotional support that is desperately needed. They are always looking at making my mother's life better and I've little doubt that their care and attention to detail has extended her life. They have a dedicated dementia care manager who keeps in touch with me and has suggested several ideas that have helped my mother enormously. Moving a loved one to a care home is a huge decision but the team at Bucklesham Grange make that decision a lot easier.
06 March 2024
Dad is very well cared for and is treated with immense kindness and respect. Hallmark Bucklesham Grange is very welcoming and homely - the gardens are lovely, the decoration pleasant and the staff wonderful - whether carers, reception team or maintenance.
12 February 2024
Very disappointing, dad did not receive the care he was expecting. His shower did not work for the duration of his stay. The curtains were hanging off and even though reported it took over a week and a further complaint for them to be put right. Dad fell in the bathroom and waited 28 minutes for someone to help him.
Latest Reviews for Hallmark Bucklesham Grange
15 December 2025
Love this place always coffee and biscuits available for visitors very helpful friendly staff lovely and clean. I highly recommended this care home to anyone and everyone. In a lovely location and plenty of parking.
27 November 2025
My partners grandfather was a resident here. He was treated with lots of kindness, respect and the family always felt welcome. There was lots going on, a friendly lovely atmosphere. The hot chocolate is great too!
26 November 2025
As soon as you enter the home, you are greeted friendly by the receptionist. The Home has excellent facilities and plenty of activities for all including gardening. All the staff are very friendly and helpful and nothing is too much trouble. The Home is kept spotless. As you pass the Reception area, there is a Coffee Bar where you can help yourself to a selection of hot drinks and a cake if you fancy one. The residents seem to enjoy meeting their visitors there and in the warmer days, you can have a stroll through the well kept gardens. The residents have a little patio of their own outside their rooms which is a nice touch. All in all, I would highly recommend the Home to anyone who is looking for a comfortable and safe place to place your relatives.
19 November 2025
It was a worrying time never having a loved one stay in a care home until my grandma needed to. I have never felt more at home just visiting her. The staff are truly amazing and treat me like family which has been such a comfort knowing that my loved one is staying here and enjoying her time. I get to hear the stories of her time spent here and can easily say I am jealous! Thank you staff and team, I know she is very well looked after.
19 November 2025
From the time mum moved into Bucklesham Grange, I have been very pleased with the care she has received. Mostly, I've been very impressed with how much the staff care for the residents and how hard they work to make everyone feel comfortable and at home. I'd have no hesitation in recommending Bucklesham Grange.
13 November 2025
Since my mother-in-law moved in, I have visited on many occasions. Always a welcoming smile from the receptionists, and many of the staff now feel like friends. I like the many activities available. I've visited other homes where the residents are simply placed in a room together and just left with the TC all day. MIL's care is as near as you could get to one on one care, and all the carers are brilliant. I would recommend this home 100%.
13 November 2025
I have both of my parents in Bucklesham Grange Care Home. This is a perfect place for them both to be cared for, as well as the family to visit and spend time being able to relax with confidence that when you leave, they are in perfect hands with the staff, who are magical. Thank you.
10 November 2025
I have been so moved by the genuine kindness of all the staff. My dad has just moved in, and the kindness and understanding, and helpfulness has been very special.
10 November 2025
Love this place. The carers and team, and Bella.
06 November 2025
Thank you for looking after Mum.
11 April 2025
I cannot thank EVERYONE at Bucklesham Grange enough. My dad came to stay for respite care and from the moment I met the customer relationship manager to look around I felt so comfortable and at ease - the place is just wonderful - homely, clean, fantastic gardens with super friendly staff!! Everyone made my dad feel SO welcome and always was happy, helpful and my dad was so relaxed and happy. Whenever we visited, everyone again was incredibly friendly and welcoming to us and nothing was ever too much trouble. I would recommend Bucklesham Grange to anyone looking into care homes - it was just faultless. Thanks everyone
27 January 2025
Very caring and professional staff, showing incredible patience and personalised care. Thank you.
16 January 2025
I have now been here for 12 months, I cannot recommend the staff highly enough. Almost without exception, they are kind, caring and friendly. They will go to any length to make residents feel happy and comfortable. They have become our valued friends. When I came to view the home, I was impressed by the way we were greeted by everyone we met as we looked around. My first impression proved correct.
07 January 2025
We had such a warm friendly welcome when we went to visit Hallmark Bucklesham Grange. We were looking for a Dementia Care home for my 94 year old uncle and within no time at all we could tell that it was perfect. The kind of feeling you get when you're looking for a new house and just know "this is the one". The facilities and the way it has been decorated oozes luxury but above all the feeling that the staff really care gave me the peace of mind that making this choice for my uncle was the right thing to do. The General Manager came to say hello while the Customer Relationship Manager gave us a tour and answered all of our questions. Every member of staff we passed said Hello! It was wonderful to see the Dementia residents engaged in every area we visited supported by the staff. What a great place!
25 June 2024
This does not feel like a care home. It is so friendly and a pleasure to visit. It is expensive but you can see the difference in this home and others. Sometimes the meals are not 100% but you only have to mention and you feel assured it will be put right. To me, it feels like a cruise on land. Staff are like friends and it's nice to see staff are appreciated and residents are respected. The whole surroundings of the property are so homely and a big thing with no smell. Thank you all.
07 June 2024
Exemplary care, devotion and love for my 89-year-old father who went to Bucklesham Grange with complex health needs for the last 6 weeks of his life. The attention to Dad's needs was wonderful and to the family reassuring and comforting. After looking after Dad in my own family home for 4 years to find somewhere that cared for him so completely was such a relief. I cannot rate the staff highly enough. They treated dad with dignity at a very difficult time whilst engaging with him and smiling with him to the end. Nothing was too much trouble. Thank you to them all.
24 April 2024
Dad has been at Bucklesham Grange since February and we have all been so impressed by the brilliant care he has received, the staff are all wonderful, so kind, thoughtful and considerate to Dad, as well as to Mum who visits him frequently, they have helped and supported her so much. The home itself has a very warm and welcoming atmosphere, he has a homely and beautifully kept room, pretty and relaxing gardens he enjoys spending time in, a wonderful timetable of activities and a delicious menu of food. We all feel so grateful that Dad is in such caring hands, thank you to you all for all that you do for him.
13 March 2024
My mother was struggling with early signs of dementia in 2019 and finding living at home increasingly diffult. After another health episode it was agreed it was in her best interests to move to a care home. I visited Bucklesham Grange, was very impressed and decided it was the best place available in the area. The home itself is modern, clean and welcoming. The standard of care given to my mother during her almost 5 years there has been nothing less than exceptional. They seem to treat residents with care and provide the emotional support that is desperately needed. They are always looking at making my mother's life better and I've little doubt that their care and attention to detail has extended her life. They have a dedicated dementia care manager who keeps in touch with me and has suggested several ideas that have helped my mother enormously. Moving a loved one to a care home is a huge decision but the team at Bucklesham Grange make that decision a lot easier.
06 March 2024
Dad is very well cared for and is treated with immense kindness and respect. Hallmark Bucklesham Grange is very welcoming and homely - the gardens are lovely, the decoration pleasant and the staff wonderful - whether carers, reception team or maintenance.
12 February 2024
Very disappointing, dad did not receive the care he was expecting. His shower did not work for the duration of his stay. The curtains were hanging off and even though reported it took over a week and a further complaint for them to be put right. Dad fell in the bathroom and waited 28 minutes for someone to help him.