Bucklesham Grange Care Home

141 Bucklesham Road, Purdis Farm, Ipswich IP3 8UB

Bucklesham Grange Care Home, Ipswich, Suffolk
Bucklesham Grange Care Home, Ipswich, Suffolk
Bucklesham Grange Care Home, Ipswich, Suffolk

Bucklesham Grange is an award-winning care home that combines luxury with a warm and welcoming environment. The home is set in a beautiful rural location and is surrounded by tranquil countryside.

Each of the bedrooms is elegantly furnished and has its own en-suite facilities, while the majority of the rooms on the ground floor enjoy direct access onto a private patio or garden area. Facilities include a therapy room, a dedicated celebrations room, a choice of spacious lounges, and kitchen/dining rooms for those who wish to help prepare their own snacks or drinks in between mealtimes. All bedrooms have their own TV and telephone points; Wi-Fi access; and an electric profiling bed. Bedrooms within the dementia environment feature a Dementia Monitoring System to support the well-being of residents. An advanced nursecall system, Intercall, is the only range recommended by the National Care Home Association. For residents’ safety, the home has installed an advanced Aqua-Mist sprinkler system throughout the home.

The home is surrounded by spectacular landscaped gardens, which include a charming summer house and a dedicated Garden Club – complete with potting shed and raised planters. Meandering grounds also feature a wildlife area, a greenhouse and plenty of cosy seating. Footpaths flow around the garden providing various destination points and giving residents access to all areas. Residents can also enjoy the peaceful gardens from the comfort of the first floor terrace.

Bucklesham Grange provides flexible care to include quality nursing, residential and dementia care - so if the needs of your loved one change, they won't have to move home.

*Pinders Design Award Winner 2013*

Group: Hallmark Care Homes

Person in charge: Daniel Rowark (General Manager)

Local Authority / Social Services: Suffolk County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 56 Service Users

Registered Care Categories*: Dementia • Old Age • Sensory Impairment

Specialist Care Categories: Alzheimer's • Stroke

Admission Information: Ages 55+.

Single Rooms: 56

Rooms with ensuite WC: 56

Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Bucklesham Grange Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 27 Oct 2017

Please contact the home for current vacancies

Reviews

9.6 Bucklesham Grange Care Home has a Review Score of 9.6 (9.585)

The Review Score of 9.6 (maximum of 10) for Bucklesham Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 36 Reviews over all time. This Average Rating is also the rating value for Bucklesham Grange Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.781 for Bucklesham Grange Care Home is calculated as follows: ( (334 Excellents x 5) + (89 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 425 Ratings = 4.781

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.804 Points relating to the number of positive Reviews for Bucklesham Grange Care Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.2 positive Reviews (56 registered maximum number of service users ÷ 5). 9 Reviews ÷ 11.2 Target = 0.804

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    28
  • Good
    8
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bucklesham Grange Care Home?

  • Extremely LIKELY
    31
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bucklesham Grange Care Home

  • Daughter of Resident/Service User
    13
  • Resident / Service User
    9
  • Son of Resident/Service User
    6
  • Friend of Resident/Service User
    3
  • Niece of Resident/Service User
    2
  • more

Bucklesham Grange staff have made the stressful move from home to care as smooth and trouble-free as possible. No question was too small to be answered and I was always aware that my mothers care, feelings and personal tastes were of paramount importance. Mum has struggled to settle but I know that she is being cared for in the best possible way. A real family feel with friendly staff.

How likely would you be to recommend Bucklesham Grange Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been here since it first opened and have been very happy, no problems.

How likely would you be to recommend Bucklesham Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My stay has been a happy one and I appreciate the care and attention.

How likely would you be to recommend Bucklesham Grange Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Bucklesham is an outstanding care home. It provided happiness, security and comfort to my mother in the last two years of her life. The dementia care and support received was unstinting, considered and loving.

The staff at Bucklesham were wonderful: kind, fun and professional. They supported the family with dignity and patience, in a way that we will always remember.

Their care was exemplary.

This is a special care home, where the staff are valued and where a passion for making the most of life transfers itself to every aspect of the daily care provided.

My mum said to me once 'I feel so lucky to be here.'

I cannot recommend it highly enough as it presently staffed and run.

How likely would you be to recommend Bucklesham Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Daniel Rowark, General Manager at Bucklesham Grange Care Home responded to this review on 18 Sep 2017:

Thank you for your comments. We are very glad your Mother enjoyed Bucklesham Grange.

After 14 weeks of being bedridden at home, my mother moved to Bucklesham Grange Care Home and was up in a chair the same day which was lovely to see. She has been a resident for 6 weeks now and has gone from strength to strength and has required a zest for life. All the staff are caring, helpful and have an extremely positive can do attitude. The home is welcoming and cheerful and I really look forward to my visits and seeing my mother so happy. The food is great too!

How likely would you be to recommend Bucklesham Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am really happy at Bucklesham Grange. The staff are so kind, they can not do enough for me. If I cannot sleep they will bring me a cup of tea in the night and talk to me which is such a comfort.
I am enjoying the exercise classes very much. This feels very much like home. Thank you.

How likely would you be to recommend Bucklesham Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have found Bucklesham Grange to be very welcoming. The first thing I noticed was the staff smiling and saying hello to us, not just those showing us round, but everyone.
My mum was very nervous when she arrived but the staff took the time to chat with her and made her feel at ease.
Her room is beautiful, like a hotel, with access to a garden area in the summer, which will be fantastic for sitting out, enjoying the plants and the fresh air.
It is wonderful to hear mum say how happy she is.

How likely would you be to recommend Bucklesham Grange Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

From my first contact with the home, I was greeted by a smiling, friendly face with a polite manner. I am treated with courtesy at all times from the manager to the cleaners.

How likely would you be to recommend Bucklesham Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father-in-law became a resident at Bucklesham Grange in April 2016 after having a massive stroke which left him needing 24 hour nursing care. Sadly he passed away just after Christmas 2016. Throughout his time there, he was treated with the utmost dignity and surrounded by a group of staff caring for him in a most professional and thoughtful way. As a family, we were always welcomed and treated in an exemplary way. The surroundings and activities which we saw taking place indicated that this was a vibrant environment for care to be provided. During his last few hours, we couldn't fault the way in which both he and the family were treated. Thank you so much on behalf of all of us.

How likely would you be to recommend Bucklesham Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Not only does Bucklesham Grange look amazing it is amazing. The admission process was handled with compassion and understanding for both my mother who is a dementia resident
and the rest of the family are such an emotional time. Initially, a carer was with my mother 27/7 for the first few days until she settled and was less anxious. Within days all the staff knew my mother and her personality and offering so much support as she needed. Within two weeks she is happy settled and enjoys all the enthusiastic entertainment and even has had an outing to Felixstowe, Being in such surroundings and having the stimulation which suits her needs has improved here deterioration quality, We have no doubt my other is in the best place for her and

How likely would you be to recommend Bucklesham Grange Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

I am treated with dignity. So satisfied with everything. Everyone calls me "nanny joy" so I feel at home. I can talk to people as though they are friends.

How likely would you be to recommend Bucklesham Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mother-in-law came here with reservations but with the help of the staff she has settled and looks forward to the daily activities.

How likely would you be to recommend Bucklesham Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff made a very stressful situation very easy, they were very friendly, helpful, welcoming and caring. They welcomed my mother and made sure she had everything she needs. Every time we visit she is happy, well looked after and well cared for.

How likely would you be to recommend Bucklesham Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I feel very safe and secure living at Bucklesham Grange. The team here make it a home. We are like one big family. I feel well looked after all of the team would do anything for any of us.

How likely would you be to recommend Bucklesham Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Bucklesham Grange care home is quite unique in its setting and on entering the environment, has a friendly welcoming atmosphere. The staffing team as a whole, make myself and my family feel at ease. The caring team have created a sustainable homely environment for our mother, and we are sure if she could communicate, she would reflect our feelings. The caring team look after our mother, in the same way as we would care for her ourselves; they understand her needs and view her as an individual (unique). Thank you and well done to everyone.

How likely would you be to recommend Bucklesham Grange Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

All the staff at the home are very kind, friendly and anxious to help both my mother and myself where possible. When hospital visits are required, transport and help is arranged and mum is always ready to be collected. Recently we haver had some items from her home, including pictures, brought in and these were quickly put up and arranged to mum's satisfaction. Medical issues are effectively dealt with and the doctor called as well as myself on each occasion.

How likely would you be to recommend Bucklesham Grange Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother moved into Bucklesham Grange in September 2015. She was immediately made to feel welcome and part of the community. There were numerous activities for mum to take part in and the care home staff were extremely friendly and helpful.
The surroundings both inside and in the gardens are stunning and well maintained. Mum passed away in the care home and staff were absoloutley wonderful and caring both to my mum and myself. I cannot recommend Bucklesham Grange highly enough.

How likely would you be to recommend Bucklesham Grange Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Excellent care. So glad my mum is a resident, she's so happy. Beautiful room and the staff are so caring. Everything is excellent like a 5 star hotel.

How likely would you be to recommend Bucklesham Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother had a stroke two years ago, she has been at Bucklesham Grange for 18 months and has remained in bed for the last year or so. This is her choice as she finds hoisting uncomfortable and somewhat undignified. The support and care from the staff at all levels has been superb. These are always difficult times and I know I can rely on the home to act on her best interests at all times.

How likely would you be to recommend Bucklesham Grange Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Bucklesham Grange is a superb residential care home with extremely helpful and polite staff, a full range of activity and support is offered to the resident and family. Food is appropriate for the residents and the support given to family and friends to superb and very much appreciated. Well done Bucklesham Grange!!

How likely would you be to recommend Bucklesham Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very helpful and understanding care with our mother's prospective residency.

How likely would you be to recommend Bucklesham Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My care here is extremely good in every possible way. Every member of the team are very helpful, regardless of their speciality. All the facilities are very good and improving. This is not my only experience of a care home, my husband lived in one for 13 months.

How likely would you be to recommend Bucklesham Grange Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Although my friend has alzhiemers she has only short term memory loss and is otherwise relatively physically fit. This was taken into consideration by the staff and she was accommodated amongst the 'normal' elderly rather than those with dementia. Consequently it is reassuring for friends and family to know that residents are treated as individuals and their needs aare met arrordingly.

How likely would you be to recommend Bucklesham Grange Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I would like more food at lunch time as all my life I have had my main meal at lunchtime. The staff are always friendly and helpful. I like the visits from the petting dog. I think training for all staff is needed for the putting on of convenes at night.

How likely would you be to recommend Bucklesham Grange Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mark McDonald, General Manager at Bucklesham Grange Care Home responded to this review on 21 Mar 2016:

Thank you for your review of Bucklesham Grange. We welcome all feedback and always use this to improve the quality of the home further. We have assured John and his family that he can have as much food as he likes. As his preference is for his main meal to be at lunchtime, larger portion sizes have been provided from the menu options as per his wishes.
Training for all our care team is ongoing for individual needs. I am pleased that you have found the team always friendly and polite as we always strive for high quality care.

When I first visited my friend I found staff friendly and very helpful. Very clean and comfortable environment.

How likely would you be to recommend Bucklesham Grange Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

At very difficult time for my father and I. Bucklesham grange and it's staff make the whole process easy and as stress free as possible. I visited and enquired a number of homes before choosing Bucklesham Grange and it was the stand out choice. My father is safe and secure and I no longer worry about him 24/7.

How likely would you be to recommend Bucklesham Grange Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

On walking through the front doors there is an immediate "quality" feel about the place, coffee lounge always seems to have residents in it having a good natter and there are always staff on hand to say hello. Rooms are comfortable looking, obvious that the company have tried to recreate home for the residents instead of creating just another residential home. Corridors again give it that welcome feel and always staff and residents moving around the place, everyone takes the time to say hello or at least acknowledge you. I think the big difference here are the staff who are great, I've only met one or two of the management but they really seem to care about being the best that they can.

How likely would you be to recommend Bucklesham Grange Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother has been in hospital, followed by 2 weeks convalescence. We therefore only had a very short time to find her accommodation as she's decided not to return to her bungalow. The staff at Bucklesham Grange were very helpful and approachable and offered very good friendly advice in an unhurried way.
The setting, layout and general first impression on seeing the care home was excellent. All the staff seemed very friendly. Since moving in, mum has felt valued and welcomed with good care, love and now feels very settled. The food is excellent.
Within a few says, her physical condition and well-being improved significantly. Bucklesham Grange have a great deal of freedom in setting up financial arrangements.

How likely would you be to recommend Bucklesham Grange Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

During this month, the home has been trying to improve communication with the residents families and friends by instigating a series of meeting with the management. These have been arranged at varying days and times in an attempt to make them accessible to everyone. I feel that these have been very useful and allowed us to express feedback and concerns. We are waiting the appointment of two new managers but the team is being led by an interim manager he is doing a great job. I am very impressed with the staff who care for my mother and the facilities at the home.

How likely would you be to recommend Bucklesham Grange Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

People often seem to be shocked by the cost of residential care and, indeed, the monthly bill for both my parents-in-law at Bucklesham Grange does look pretty daunting - on first sight. But considering things more carefully, it begins to look like a bit of a bargain when Bucklesham Grange is viewed as a 'special' hotel, which given the overall standard is an entirely valid comparison.
Firstly, three-star (at least) hotel standard accommodation in immaculately kept and cleaned modern surroundings. Full-board food and drink (alcoholic if desired), to a similar standard, served in very smart dining rooms or as 'room service', plus plenty of extras in the form of cakes, coffees ect available in the excellent bistro (these are for visitors too!).
A full professional hair salon, with regular manicure and pedicure service. Beautifully kept gardens to sit in or stroll in, and a packed programme of activities (real, not half hearted 'lip service' attempt). It's worth noting that all of the above is inclusive - no nasty 'extras'.
Finally, and ultimately most importantly of course, 24/7 individual care provided to the highest possible standards of professionalism, friendliness, diligence and dignity. Nothing seems to be too much trouble for the Bucklesham Grange team, and we are all very pleased to have found such an ideal place.

How likely would you be to recommend Bucklesham Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since our mother arrived at Bucklesham Grange she has been well treated in excellent surroundings - thank you!

How likely would you be to recommend Bucklesham Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My step mother is very happy and that is the main criterion. I think there has been a slight "lowering of the bar" in recent months. The little extras which we used to notice such as the events schedule in the Bistro which kept us informed as to "outings" etc. seems to be missing. Has been a reduction in staff to resident ratio? There seems to be less staff in evidence in recent months.

How likely would you be to recommend Bucklesham Grange Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Helene Scwabe-Magill, Marketing Coordinator at Bucklesham Grange Care Home responded to this review on 19 Nov 2015:

Thank you for your feedback and comments. We are glad to hear your step mother is happy, that too is our main priority. We have a board in our reception which displays all weekly planned activities, this is also circulated in the bistro and copies are available for each resident, we will endeavour to ensure more printed copies are available so they are not missed. We have increased our team ratios and are glad to say we have recently recruited new team members.

The decision to move my Auntie from her home to a care home was very difficult for us, even more so because we live in Canada. During one of my visits to the UK, I spent a few weeks touring, not castles and art galleries, but Care Homes for the elderly. It was discouraging until we found Bucklesham Grange. Although the wait list was long, we decided it was worthwhile to wait until a room became available. Now, I know we made the right decision. Because of the distance, I only see my auntie a couple of times a year, but the staff at Bucklesham send me monthly emails about her physical and mental health and her activities. When I do see her in person, she is happy and healthy. Her room is lovely and clean and opens onto a garden full of flowers and birds. She has her hair done weekly and is involved in a myriad of activities that reflect her interests in life. The staff are very caring and treat her with the dignity she deserves. I've had meals with her at the Grange and they are thoughtfully prepared and not at all what I would have expected from Care Home menus. In short, I am confident that we made the right decision in a difficult time and my auntie's quality of life is much better now that she is surrounded by people who care about her. Although I am an ocean away, I no longer worry about my auntie's safety and security, and most of all, I know that she continues to live an engaged life.

How likely would you be to recommend Bucklesham Grange Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

This is a wonderful place for my aunt, lovely, homelike, great activities and services. A community feeling. The staff is exceptional. The food is fantastic and healthy. Very personal kind care. Thank you.

How likely would you be to recommend Bucklesham Grange Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother has received great care form all at Bucklesham Grange in all but one area: Personal hygiene. She is allowed to wear the same clothes day in day out with no attempt or persuasion/suggestion for her to change them. She is also still allowed to shower herself because she gets up before 7am. The clothes changing is not just her, my dad has been in the home since September and despite our being told his clothes will be washed every day he still appears to wear the same stuff daily.

How likely would you be to recommend Bucklesham Grange Care Home? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Helene Scwabe-Magill, Customer Relationship Manager at Bucklesham Grange Care Home responded to this review on 03 Nov 2015:

Thank you for your comments. We have now had the opportunity to meet and discuss the comments in person, putting in place an action plan, which has been shared with you. We will continue to monitor progress and communicate this to you.

Very good care home. Room is always very clean. A lot of activities to do every day and the food is very good as well.

How likely would you be to recommend Bucklesham Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Bucklesham Grange Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

February 2016

November 2013

Care Chef Finalist

Recipient: Bucklesham Grange Care Home

Date: Friday 29 Nov 2013

more details

Care Leadership Finalist

Recipient: Hallmark Care Homes

Date: Friday 29 Nov 2013

more details

Care Personality Finalist

Recipient: Hallmark Care Homes

Date: Friday 29 Nov 2013

more details

October 2013

Care Home Care Worker

Recipient: Bucklesham Grange Care Home

Date: Wednesday 23 Oct 2013

more details

Care Cook of the Year

Recipient: Bucklesham Grange Care Home

Date: Wednesday 09 Oct 2013

more details

Best Memory Garden

Recipient: Bucklesham Grange Care Home

Date: Tuesday 08 Oct 2013

more details

August 2013

March 2013

Nursing Home Operator of the Year

Recipient: Hallmark Care Homes

Date: Wednesday 27 Mar 2013

more details

My Choice, My Way

Recipient: Bucklesham Grange Care Home

Date: Monday 18 Mar 2013

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Bucklesham Grange Care Home