Hallmark Bucklesham Grange

141 Bucklesham Road, Purdis Farm, Ipswich IP3 8UB
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9.7 95 Reviews
  • Hallmark Bucklesham Grange, Ipswich
Surrounded by serene countryside, Hallmark Bucklesham Grange offers an environment where residents can truly thrive. Their bighearted approach celebrates every moment, big and small. Acknowledging the challenges that come with aging, the team puts residents' and their loved ones' needs and wants at the heart of everything they do.

The luxury care home provides award-winning residential, dementia, and respite care, ensuring residents can relax, knowing that all essentials are covered by Hallmark All-Inclusive. As residents settle in here, they will experience a luxurious yet comforting atmosphere, supported by a dedicated team committed to helping every resident live each day to the full.

Moving can feel scary so it's good to keep a few things the same. That's why Bucklesham Grange keep your family together; welcoming couples, doing all they can to move your pet in and keeping the doors open for loved ones to pop by at any time – day or night. The thoughtful home design means residents can continue with much-loved pastimes. Whether it’s enjoying a favourite drink in the bar or finding a peaceful nook and comfy armchair with a favourite book, residents have ample opportunities to continue with their passions, or even discover something new!
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Care Provided by Hallmark Bucklesham Grange

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £1750

The fees are for guidance and are subject to assessment of care needs and room choice.
(Please note Respite stays are a Minimum of 4xweeks).
The weekly fee will be confirmed following pre-admission assessment.

These prices are only a guideline, please contact Hallmark Bucklesham Grange to find out the exact price for your requirements.

Contact Hallmark Bucklesham Grange to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hallmark Bucklesham Grange to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Ruben Hidalgo (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Number of floors: 2

Room Information

  • Single Rooms (57)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (57)

Hallmark Bucklesham Grange Reviews (95)

9.7

Hallmark Bucklesham Grange has a Review Score of 9.7 (9.675) out of 10, based on 20 reviews in the last 2 years.
Over all time Hallmark Bucklesham Grange has 95 reviews.

Overall Experience
  • 85
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Date Published
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Reviewer Connection to Hallmark Bucklesham Grange
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Total of 95, showing 1-20
Review from N D (Next of Kin) published on 15 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Love this place always coffee and biscuits available for visitors very helpful friendly staff lovely and clean. I highly recommended this care home to anyone and everyone. In a lovely location and plenty of parking.
Reply from Danielle Blake, Customer Relationship Manager at Hallmark Bucklesham GrangeThankyou for your kind review we appreciate it. We are delighted that you've had good experiences at the home.
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Review from R K (Relative of Resident) published on 27 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partners grandfather was a resident here. He was treated with lots of kindness, respect and the family always felt welcome. There was lots going on, a friendly lovely atmosphere. The hot chocolate is great too!
Reply from Danielle Blake, Customer Relationship Manager at Hallmark Bucklesham GrangeThank you for such a lovely review. We're pleased you felt welcome and our hot chocolate is delicious!
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Review from A T (Wife of Resident) published on 26 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As soon as you enter the home, you are greeted friendly by the receptionist. The Home has excellent facilities and plenty of activities for all including gardening. All the staff are very friendly and helpful and nothing is too much trouble. The Home is kept spotless. As you pass the Reception area,
there is a Coffee Bar where you can help yourself to a selection of hot drinks and a cake if you fancy one. The residents seem to enjoy meeting their visitors there and in the warmer days, you can have a stroll through the well kept gardens. The residents have a little patio of their own outside their rooms which is a nice touch. All in all, I would highly recommend the Home to anyone who is looking for a comfortable and safe place to place your relatives.
Reply from Danielle Blake, CSM at Hallmark Bucklesham GrangeThankyou for such a lovely review. We appreciate your kind words!
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Review from N S (Granddaughter of Resident) published on 19 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was a worrying time never having a loved one stay in a care home until my grandma needed to. I have never felt more at home just visiting her. The staff are truly amazing and treat me like family which has been such a comfort knowing that my loved one is staying here and enjoying her time. I get
to hear the stories of her time spent here and can easily say I am jealous! Thank you staff and team, I know she is very well looked after.
Reply from Danielle Blake, CSM at Hallmark Bucklesham GrangeThank you so much for sharing such a heartfelt review. We understand how worrying it can be when a loved one moves into a care home for the first time, so its wonderful to hear that you feel reassured and at home when visiting your grandma.
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Review from S H (Daughter of Resident) published on 19 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the time mum moved into Bucklesham Grange, I have been very pleased with the care she has received. Mostly, I've been very impressed with how much the staff care for the residents and how hard they work to make everyone feel comfortable and at home. I'd have no hesitation in recommending Bucklesham
Grange.
Reply from Danielle Blake, CSM at Hallmark Bucklesham GrangeThank you so much for taking the time to share your lovely feedback. We are delighted to hear that your mum has settled in well and that you've been pleased with the care she receives.
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Review from R H (Son-in-law of Resident) published on 13 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother-in-law moved in, I have visited on many occasions. Always a welcoming smile from the receptionists, and many of the staff now feel like friends. I like the many activities available. I've visited other homes where the residents are simply placed in a room together and just left with
the TC all day. MIL's care is as near as you could get to one on one care, and all the carers are brilliant. I would recommend this home 100%.
Reply from Danielle Blake, CSM at Hallmark Bucklesham GrangeThank you so much for taking the time to share your wonderful feedback. Were delighted to hear that you feel welcomed each time you visit and that our team have come to feel like friendsthat means a great deal to us.
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Review from Charles B (Son of Resident) published on 13 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have both of my parents in Bucklesham Grange Care Home. This is a perfect place for them both to be cared for, as well as the family to visit and spend time being able to relax with confidence that when you leave, they are in perfect hands with the staff, who are magical. Thank you.
Reply from Danielle Blake, CSM at Hallmark Bucklesham GrangeThank you for taking the time to share such a thoughtful review. It is a privilege to care for both of your parents. Your kind words mean so much to everyone here at Bucklesham Grange.
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Review from Sophie C (Daughter of Resident) published on 10 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been so moved by the genuine kindness of all the staff.
My dad has just moved in, and the kindness and understanding, and helpfulness has been very special.
Reply from Danielle Blake, CSM at Hallmark Bucklesham GrangeThankyou Sophie we've loved having your dad here and we appreciate getting such a lovely review from you for our home.
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Review from L N (Wife of Resident) published on 10 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Love this place. The carers and team, and Bella.
Reply from Danielle Blake, CSM at Hallmark Bucklesham GrangeThank you for your lovely review! We're so pleased to hear that you love Bucklesham Grange. Our carers and team work hard to make the home warm and welcoming and Bella will be delighted to know she got a special mention too!
Your kind words mean a great deal to all of us.
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Review from G G (Son of Resident) published on 6 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for looking after Mum.
Reply from Danielle Blake, CSM at Hallmark Bucklesham GrangeWe're truly grateful for your lovely review. Thank you for trusting us to look after her.
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Review from Emma R (Daughter of Resident) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank EVERYONE at Bucklesham Grange enough. My dad came to stay for respite care and from the moment I met the customer relationship manager to look around I felt so comfortable and at ease - the place is just wonderful - homely, clean, fantastic gardens with super friendly staff!! Everyone
made my dad feel SO welcome and always was happy, helpful and my dad was so relaxed and happy. Whenever we visited, everyone again was incredibly friendly and welcoming to us and nothing was ever too much trouble. I would recommend Bucklesham Grange to anyone looking into care homes - it was just faultless. Thanks everyone
Reply from Hannah Peak, Customer Relationship Manager at Hallmark Bucklesham GrangeThank you so much for your kind words! We're absolutely thrilled to hear that your dad felt so welcome and relaxed during his stay with us. It means the world to our team to know that you felt at ease from the very beginning, and that our home, team, and gardens made such a positive impression. We truly appreciate your recommendation-it's been a pleasure caring for your dad!
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Review from K K (Friend of Resident) published on 27 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring and professional staff, showing incredible patience and personalised care. Thank you.
Reply from Hannah Peak, Customer Relationship Manager at Hallmark Bucklesham GrangeThank you so much for sharing your experience and your kind words about our team!
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Review from J I (Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have now been here for 12 months, I cannot recommend the staff highly enough. Almost without exception, they are kind, caring and friendly. They will go to any length to make residents feel happy and comfortable. They have become our valued friends. When I came to view the home, I was impressed by
the way we were greeted by everyone we met as we looked around. My first impression proved correct.
Reply from Hannah Peak, Customer Relationship Manager at Hallmark Bucklesham GrangeThank you so much for your kind words and thoughtful review. We are thrilled to hear that your experience with us over the past 12 months has been so positive. Our team works hard to create a warm, welcoming environment, and it means the world to us that you have not only felt comfortable but also made lasting friendships with our team. We are truly grateful for your trust in us and for taking the time to share your experience.
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Review from D R (Niece of Resident) published on 7 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had such a warm friendly welcome when we went to visit Hallmark Bucklesham Grange. We were looking for a Dementia Care home for my 94 year old uncle and within no time at all we could tell that it was perfect. The kind of feeling you get when you're looking for a new house and just know "this is
the one".
The facilities and the way it has been decorated oozes luxury but above all the feeling that the staff really care gave me the peace of mind that making this choice for my uncle was the right thing to do.
The General Manager came to say hello while the Customer Relationship Manager gave us a tour and answered all of our questions. Every member of staff we passed said Hello!
It was wonderful to see the Dementia residents engaged in every area we visited supported by the staff.
What a great place!
Reply from Hannah Peak, Customer Relationship Manager at Hallmark Bucklesham GrangeThank you so much for your kind words and for taking the time to review Bucklesham Grange. It's great to see you felt we delivered our promise of award-winning care and experiences. We will be sure to share your wonderful feedback with the team.
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Review from Linda W (Niece of Resident) published on 25 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This does not feel like a care home. It is so friendly and a pleasure to visit. It is expensive but you can see the difference in this home and others. Sometimes the meals are not 100% but you only have to mention and you feel assured it will be put right. To me, it feels like a cruise on land. Staff
are like friends and it's nice to see staff are appreciated and residents are respected. The whole surroundings of the property are so homely and a big thing with no smell. Thank you all.
Reply from Hannah Peak, Customer Relationship Manager at Hallmark Bucklesham GrangeWe are truly grateful for you taking the time to share your thoughts about Bucklesham Grange Care Home. Your feedback means a great deal to us, especially knowing that we are providing reassurance to family members. I will be sure to share your kind words with the team.
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Review from S B (Daughter of Resident) published on 7 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Exemplary care, devotion and love for my 89-year-old father who went to Bucklesham Grange with complex health needs for the last 6 weeks of his life. The attention to Dad's needs was wonderful and to the family reassuring and comforting. After looking after Dad in my own family home for 4 years to find
somewhere that cared for him so completely was such a relief. I cannot rate the staff highly enough. They treated dad with dignity at a very difficult time whilst engaging with him and smiling with him to the end. Nothing was too much trouble. Thank you to them all.
Reply from Hannah Peak, Customer Relationship Manager at Hallmark Bucklesham GrangeThank you so much for taking the time to share your experience and for trusting us to care for your father. Our dedicated team takes immense pride in providing exemplary care, and your acknowledgement means the world to us. It's heartwarming to know that we were able to offer reassurance, comfort, and dignity to your father and your family during this challenging time.
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Review from N B (Daughter of Resident) published on 24 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been at Bucklesham Grange since February and we have all been so impressed by the brilliant care he has received, the staff are all wonderful, so kind, thoughtful and considerate to Dad, as well as to Mum who visits him frequently, they have helped and supported her so much.
The home itself
has a very warm and welcoming atmosphere, he has a homely and beautifully kept room, pretty and relaxing gardens he enjoys spending time in, a wonderful timetable of activities and a delicious menu of food.
We all feel so grateful that Dad is in such caring hands, thank you to you all for all that you do for him.
Reply from Hannah Peak, Customer Relationship Manager at Hallmark Bucklesham GrangeThank you so much for taking the time to write such kind words about Bucklesham Grange. It's always heart-warming to hear that we've made a positive impact on your Dad's care and your family's happiness. Seeing both of your parents enjoying the garden is truly a delight!
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Review from Steve S (Son of Resident) published on 13 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was struggling with early signs of dementia in 2019 and finding living at home increasingly diffult. After another health episode it was agreed it was in her best interests to move to a care home. I visited Bucklesham Grange, was very impressed and decided it was the best place available in
the area.
The home itself is modern, clean and welcoming. The standard of care given to my mother during her almost 5 years there has been nothing less than exceptional. They seem to treat residents with care and provide the emotional support that is desperately needed. They are always looking at making my mother's life better and I've little doubt that their care and attention to detail has extended her life.
They have a dedicated dementia care manager who keeps in touch with me and has suggested several ideas that have helped my mother enormously.
Moving a loved one to a care home is a huge decision but the team at Bucklesham Grange make that decision a lot easier.
Reply from Hannah Peak, Customer Relationship Manager at Hallmark Bucklesham GrangeThank you so much for your kind words, and for taking the time to review Bucklesham Grange, it has been an absolute pleasure to be able to care for Mum. We will be sure to share your wonderful feedback with the team.
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Review from L O (Daughter of Resident) published on 6 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad is very well cared for and is treated with immense kindness and respect. Hallmark Bucklesham Grange is very welcoming and homely - the gardens are lovely, the decoration pleasant and the staff wonderful - whether carers, reception team or maintenance.
Reply from Hannah Peak, Customer Relationship Manager at Hallmark Bucklesham GrangeThank you so much for sharing such kind words, Dad is very much part of the BG family and we are honoured to care for him.
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Review from A W (Daughter of Resident) published on 12 February 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Very disappointing, dad did not receive the care he was expecting. His shower did not work for the duration of his stay. The curtains were hanging off and even though reported it took over a week and a further complaint for them to be put right. Dad fell in the bathroom and waited 28 minutes for someone
to help him.
Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham GrangeWe are sorry to hear that you feel this way. The General Manager will be in touch with you directly to discuss your feedback. Our absolute priority is to deliver high-quality relationship-centred care to all residents.
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Current Review Score: 9.7 (9.675)

Overview of Review Score

The Review Score of 9.7 (9.675) out of 10 for Hallmark Bucklesham Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.700 for Hallmark Bucklesham Grange is calculated as follows: ( (192 Excellents x 5) + (32 Goods x 4) + (3 Satisfactorys x 3) + (7 Poors x 2) + (3 Very Poors x 1) ) ÷ 237 Ratings = 4.7
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Hallmark Bucklesham Grange is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Apr 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 01 Dec 2025

Please contact the home for current vacancies

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Awards / Recognitions (30)

Meet the Team (2)

Ruben

Ruben Hidalgo

Job Title: General Manager Joined: 2020

I am the General Manager of Bucklesham Grange Care Home with 15 years’ experience in the field of care and over 10 years continuous service with Hallmark Care Homes in various roles. I have been awarded with a Registered Manager’s qualifications in Health and Social Care a few years ago. Integrity, honesty and transparency are the values that our team live day by day. Visit our home to meet fascinating residents, incredible team and a beautiful home in Ipswich.

Danielle

Danielle Blake

Job Title: Customer Relationship Manager Joined: 2025

My name is Danielle and I’m the Customer Relationship Manager at Bucklesham Grange.


My role is to support families who are exploring care for their loved ones, guiding them through the process and helping them make the best decision for their family. It’s incredibly rewarding to see new residents join Bucklesham, settle in, and become part of our vibrant community. Outside of work, I enjoy spending time with my daughter, being out in nature, and keeping fit.

Frequently Asked Questions about Hallmark Bucklesham Grange

What types of Care is Hallmark Bucklesham Grange registered for?

Older Person Care, Dementia & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hallmark Bucklesham Grange have?

There are 57 Single Rooms.

What are the Facilities & Services at Hallmark Bucklesham Grange?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hallmark Bucklesham Grange to the centre of Ipswich?

3.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Bucklesham Grange to verify any information. View our terms and conditions. Hallmark Bucklesham Grange has an Enhanced Service - more info.