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- Hallmark Bucklesham Grange care home







Surrounded by serene countryside, Hallmark Bucklesham Grange offers an environment where residents can truly thrive. Their bighearted approach celebrates every moment, big and small. Acknowledging the challenges that come with aging, the team puts residents' and their loved ones' needs and wants at the heart of everything they do.
The luxury care home provides award-winning residential, dementia, and respite care, ensuring residents can relax, knowing that all essentials are covered...
Care Provided by Hallmark Bucklesham Grange
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 57 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
(Please note Respite stays are a Minimum of 4xweeks).
The weekly fee will be confirmed following pre-admission assessment.
The price(s) shown are provided by the care home. Contact Hallmark Bucklesham Grange for full pricing details and T&Cs.
Contact Hallmark Bucklesham Grange to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Hallmark Luxury Care Homes
- Private Owned
Person in charge
- Ruben Hidalgo (General Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2012
- Number of floors: 2
Room Information
- Single Rooms (57)
- Single Rooms with ensuite Wet Room (57)
Hallmark Bucklesham Grange Reviews (96)
Hallmark Bucklesham Grange has a Review Score of 9.7 (9.724) out of 10, based on 15 reviews in the last 2 years.
Over all time Hallmark Bucklesham Grange has 96 reviews.
My father has been in the home for a week. I can say they have excellent care for their clients. The staff are friendly and happy, they will do anything you ask with no trouble. Entertainment is done every day to stimulate the clients' minds.
I am very happy here, the staff are really kind and considerate, you could not wish for a better place.
Thank you for your comments. We are very pleased you have chosen Bucklesham Grange as your home.
Bucklesham Grange staff have made the stressful move from home to care as smooth and trouble-free as possible. No question was too small to be answered and I was always aware that my mothers care, feelings and personal tastes were of paramount importance. Mum has struggled to settle but I know that she is being cared for in the best possible way. A real family feel with friendly staff.
I have been here since it first opened and have been very happy, no problems.
My stay has been a happy one and I appreciate the care and attention.
Bucklesham is an outstanding care home. It provided happiness, security and comfort to my mother in the last two years of her life. The dementia care and support received was unstinting, considered and loving.
The staff at Bucklesham were wonderful: kind, fun and professional. They supported the family with dignity and patience, in a way that we will always remember.
Their care was exemplary.
This is a special care home, where the staff are valued and where a passion for making the most of life transfers itself to every aspect of the daily care provided.
My mum said to me once 'I feel so lucky to be here.'
I cannot recommend it highly enough as it presently staffed and run.
Thank you for your comments. We are very glad your Mother enjoyed Bucklesham Grange.
After 14 weeks of being bedridden at home, my mother moved to Bucklesham Grange Care Home and was up in a chair the same day which was lovely to see. She has been a resident for 6 weeks now and has gone from strength to strength and has required a zest for life. All the staff are caring, helpful and have an extremely positive can do attitude. The home is welcoming and cheerful and I really look forward to my visits and seeing my mother so happy. The food is great too!
My mum was very nervous when she arrived but the staff took the time to chat with her and made her feel at ease.
Her room is beautiful, like a hotel, with access to a garden area in the summer, which will be fantastic for sitting out, enjoying the plants and the fresh air.
It is wonderful to hear mum say how happy she is.
From my first contact with the home, I was greeted by a smiling, friendly face with a polite manner. I am treated with courtesy at all times from the manager to the cleaners.
My father-in-law became a resident at Bucklesham Grange in April 2016 after having a massive stroke which left him needing 24 hour nursing care. Sadly he passed away just after Christmas 2016. Throughout his time there, he was treated with the utmost dignity and surrounded by a group of staff caring for him in a most professional and thoughtful way. As a family, we were always welcomed and treated in an exemplary way. The surroundings and activities which we saw taking place indicated that this was a vibrant environment for care to be provided. During his last few hours, we couldn't fault the way in which both he and the family were treated. Thank you so much on behalf of all of us.
and the rest of the family are such an emotional time. Initially, a carer was with my mother 27/7 for the first few days until she settled and was less anxious. Within days all the staff knew my mother and her personality and offering so much support as she needed. Within two weeks she is happy settled and enjoys all the enthusiastic entertainment and even has had an outing to Felixstowe, Being in such surroundings and having the stimulation which suits her needs has improved here deterioration quality, We have no doubt my other is in the best place for her and
I am treated with dignity. So satisfied with everything. Everyone calls me "nanny joy" so I feel at home. I can talk to people as though they are friends.
Mother-in-law came here with reservations but with the help of the staff she has settled and looks forward to the daily activities.
The staff made a very stressful situation very easy, they were very friendly, helpful, welcoming and caring. They welcomed my mother and made sure she had everything she needs. Every time we visit she is happy, well looked after and well cared for.
I feel very safe and secure living at Bucklesham Grange. The team here make it a home. We are like one big family. I feel well looked after all of the team would do anything for any of us.
All the staff at the home are very kind, friendly and anxious to help both my mother and myself where possible. When hospital visits are required, transport and help is arranged and mum is always ready to be collected. Recently we haver had some items from her home, including pictures, brought in and these were quickly put up and arranged to mum's satisfaction. Medical issues are effectively dealt with and the doctor called as well as myself on each occasion.
The surroundings both inside and in the gardens are stunning and well maintained. Mum passed away in the care home and staff were absoloutley wonderful and caring both to my mum and myself. I cannot recommend Bucklesham Grange highly enough.
Excellent care. So glad my mum is a resident, she's so happy. Beautiful room and the staff are so caring. Everything is excellent like a 5 star hotel.
My mother had a stroke two years ago, she has been at Bucklesham Grange for 18 months and has remained in bed for the last year or so. This is her choice as she finds hoisting uncomfortable and somewhat undignified. The support and care from the staff at all levels has been superb. These are always difficult times and I know I can rely on the home to act on her best interests at all times.
Bucklesham Grange is a superb residential care home with extremely helpful and polite staff, a full range of activity and support is offered to the resident and family. Food is appropriate for the residents and the support given to family and friends to superb and very much appreciated. Well done Bucklesham Grange!!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 April 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Bed Vacancies
Posted: 03 August 2026Please contact the home for current vacancies
News (0) & Events (0)
There are no news items for Hallmark Bucklesham Grange.
There are no upcoming events for Hallmark Bucklesham Grange.
Awards / Recognitions (31)
- 30 Jan 2026Recipient: Hallmark Luxury Care Homes
- 31 Jan 2025Recipient: Hallmark Luxury Care Homes
- 31 Jan 2024Recipient: Hallmark Luxury Care Homes
Accreditations
There are no accreditations posted yet for Hallmark Bucklesham Grange.
Meet the Team (2)

I am the General Manager of Bucklesham Grange Care Home with 15 years’ experience in the field of care and over 10 years continuous service with Hallmark Care Homes in various roles. I have been awarded with a Registered Manager’s qualifications in Health and Social Care a few years ago. Integrity, honesty and transparency are the values that our team live day by day. Visit our home to meet fascinating residents, incredible team and a beautiful home in Ipswich.

My name is Danielle and I’m the Customer Relationship Manager at Bucklesham Grange.
My role is to support families who are exploring care for their loved ones, guiding them through the process and helping them make the best decision for their family. It’s incredibly rewarding to see new residents join Bucklesham, settle in, and become part of our vibrant community. Outside of work, I enjoy spending time with my daughter, being out in nature, and keeping fit.
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