Hallmark Bucklesham Grange

141 Bucklesham Road, Purdis Farm, Ipswich IP3 8UB
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9.7 95 Reviews
  • Hallmark Bucklesham Grange, Ipswich
Surrounded by serene countryside, Hallmark Bucklesham Grange offers an environment where residents can truly thrive. Their bighearted approach celebrates every moment, big and small. Acknowledging the challenges that come with aging, the team puts residents' and their loved ones' needs and wants at the heart of everything they do.

The luxury care home provides award-winning residential, dementia, and respite care, ensuring residents can relax, knowing that all essentials are covered by Hallmark All-Inclusive. As residents settle in here, they will experience a luxurious yet comforting atmosphere, supported by a dedicated team committed to helping every resident live each day to the full.

Moving can feel scary so it's good to keep a few things the same. That's why Bucklesham Grange keep your family together; welcoming couples, doing all they can to move your pet in and keeping the doors open for loved ones to pop by at any time – day or night. The thoughtful home design means residents can continue with much-loved pastimes. Whether it’s enjoying a favourite drink in the bar or finding a peaceful nook and comfy armchair with a favourite book, residents have ample opportunities to continue with their passions, or even discover something new!
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Care Provided by Hallmark Bucklesham Grange

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £1750

The fees are for guidance and are subject to assessment of care needs and room choice.
(Please note Respite stays are a Minimum of 4xweeks).
The weekly fee will be confirmed following pre-admission assessment.

These prices are only a guideline, please contact Hallmark Bucklesham Grange to find out the exact price for your requirements.

Contact Hallmark Bucklesham Grange to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hallmark Bucklesham Grange to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Ruben Hidalgo (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Number of floors: 2

Room Information

  • Single Rooms (57)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (57)

Hallmark Bucklesham Grange Reviews (95)

9.7

Hallmark Bucklesham Grange has a Review Score of 9.7 (9.675) out of 10, based on 20 reviews in the last 2 years.
Over all time Hallmark Bucklesham Grange has 95 reviews.

Overall Experience
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Reviewer Connection to Hallmark Bucklesham Grange
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Total of 95, showing 61-80
Review from Jean S (Resident) published on 12 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy here, the staff are really kind and considerate, you could not wish for a better place.
Reply from Daniel Rowark, General Manager at Hallmark Bucklesham GrangeThank you for your comments. We are very pleased you have chosen Bucklesham Grange as your home.
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Review from W R (Daughter of Resident) published on 16 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bucklesham Grange staff have made the stressful move from home to care as smooth and trouble-free as possible. No question was too small to be answered and I was always aware that my mothers care, feelings and personal tastes were of paramount importance. Mum has struggled to settle but I know that
she is being cared for in the best possible way. A real family feel with friendly staff.
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Review from Pauline A (Resident) published on 31 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here since it first opened and have been very happy, no problems.
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Review from Sylvia S (Resident) published on 30 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My stay has been a happy one and I appreciate the care and attention.
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Review from Russell H (Son of Resident) published on 18 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bucklesham is an outstanding care home. It provided happiness, security and comfort to my mother in the last two years of her life. The dementia care and support received was unstinting, considered and loving.


The staff at Bucklesham were wonderful: kind, fun and professional. They supported the

family with dignity and patience, in a way that we will always remember.


Their care was exemplary.


This is a special care home, where the staff are valued and where a passion for making the most of life transfers itself to every aspect of the daily care provided.


My mum said to me once 'I feel so lucky to be here.'


I cannot recommend it highly enough as it presently staffed and run.

Reply from Daniel Rowark, General Manager at Hallmark Bucklesham GrangeThank you for your comments. We are very glad your Mother enjoyed Bucklesham Grange.
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Review from Catriona P (Daughter of Resident) published on 23 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After 14 weeks of being bedridden at home, my mother moved to Bucklesham Grange Care Home and was up in a chair the same day which was lovely to see. She has been a resident for 6 weeks now and has gone from strength to strength and has required a zest for life. All the staff are caring, helpful and
have an extremely positive can do attitude. The home is welcoming and cheerful and I really look forward to my visits and seeing my mother so happy. The food is great too!
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Review from M G (Daughter of Resident) published on 21 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found Bucklesham Grange to be very welcoming. The first thing I noticed was the staff smiling and saying hello to us, not just those showing us round, but everyone.
My mum was very nervous when she arrived but the staff took the time to chat with her and made her feel at ease.
Her room is
beautiful, like a hotel, with access to a garden area in the summer, which will be fantastic for sitting out, enjoying the plants and the fresh air.
It is wonderful to hear mum say how happy she is.
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Review from P P (Resident) published on 2 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From my first contact with the home, I was greeted by a smiling, friendly face with a polite manner. I am treated with courtesy at all times from the manager to the cleaners.
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Review from Nigel H (Son-in-law of Resident) published on 6 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law became a resident at Bucklesham Grange in April 2016 after having a massive stroke which left him needing 24 hour nursing care. Sadly he passed away just after Christmas 2016. Throughout his time there, he was treated with the utmost dignity and surrounded by a group of staff caring
for him in a most professional and thoughtful way. As a family, we were always welcomed and treated in an exemplary way. The surroundings and activities which we saw taking place indicated that this was a vibrant environment for care to be provided. During his last few hours, we couldn't fault the way in which both he and the family were treated. Thank you so much on behalf of all of us.
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Review from B U (Daughter of Resident) published on 24 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Not only does Bucklesham Grange look amazing it is amazing. The admission process was handled with compassion and understanding for both my mother who is a dementia resident
and the rest of the family are such an emotional time. Initially, a carer was with my mother 27/7 for the first few days until
she settled and was less anxious. Within days all the staff knew my mother and her personality and offering so much support as she needed. Within two weeks she is happy settled and enjoys all the enthusiastic entertainment and even has had an outing to Felixstowe, Being in such surroundings and having the stimulation which suits her needs has improved here deterioration quality, We have no doubt my other is in the best place for her and
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Review from Joy W (Resident) published on 20 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am treated with dignity. So satisfied with everything. Everyone calls me "nanny joy" so I feel at home. I can talk to people as though they are friends.
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Review from Tony (Son-in-law of Resident) published on 31 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother-in-law came here with reservations but with the help of the staff she has settled and looks forward to the daily activities.
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Review from M J (Daughter of Resident) published on 8 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff made a very stressful situation very easy, they were very friendly, helpful, welcoming and caring. They welcomed my mother and made sure she had everything she needs. Every time we visit she is happy, well looked after and well cared for.
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Review from Joan P (Resident) published on 6 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel very safe and secure living at Bucklesham Grange. The team here make it a home. We are like one big family. I feel well looked after all of the team would do anything for any of us.
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Review from Patricia S (Daughter of Resident) published on 12 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff at the home are very kind, friendly and anxious to help both my mother and myself where possible. When hospital visits are required, transport and help is arranged and mum is always ready to be collected. Recently we haver had some items from her home, including pictures, brought in and
these were quickly put up and arranged to mum's satisfaction. Medical issues are effectively dealt with and the doctor called as well as myself on each occasion.
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Review from Carrie H (Daughter of Resident) published on 11 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved into Bucklesham Grange in September 2015. She was immediately made to feel welcome and part of the community. There were numerous activities for mum to take part in and the care home staff were extremely friendly and helpful.
The surroundings both inside and in the gardens are stunning
and well maintained. Mum passed away in the care home and staff were absoloutley wonderful and caring both to my mum and myself. I cannot recommend Bucklesham Grange highly enough.
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Review from ML (Daughter of Resident) published on 6 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care. So glad my mum is a resident, she's so happy. Beautiful room and the staff are so caring. Everything is excellent like a 5 star hotel.
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Review from Frank W (Son of Resident) published on 18 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had a stroke two years ago, she has been at Bucklesham Grange for 18 months and has remained in bed for the last year or so. This is her choice as she finds hoisting uncomfortable and somewhat undignified. The support and care from the staff at all levels has been superb. These are always
difficult times and I know I can rely on the home to act on her best interests at all times.
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Review from J R (Son of Resident) published on 15 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bucklesham Grange is a superb residential care home with extremely helpful and polite staff, a full range of activity and support is offered to the resident and family. Food is appropriate for the residents and the support given to family and friends to superb and very much appreciated. Well done Bucklesham
Grange!!
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Review from Barbara C (Daughter of Resident) published on 31 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful and understanding care with our mother's prospective residency.
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Current Review Score: 9.7 (9.675)

Overview of Review Score

The Review Score of 9.7 (9.675) out of 10 for Hallmark Bucklesham Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.700 for Hallmark Bucklesham Grange is calculated as follows: ( (192 Excellents x 5) + (32 Goods x 4) + (3 Satisfactorys x 3) + (7 Poors x 2) + (3 Very Poors x 1) ) ÷ 237 Ratings = 4.7
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Hallmark Bucklesham Grange is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Apr 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 01 Dec 2025

Please contact the home for current vacancies

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Awards / Recognitions (30)

Meet the Team (2)

Ruben

Ruben Hidalgo

Job Title: General Manager Joined: 2020

I am the General Manager of Bucklesham Grange Care Home with 15 years’ experience in the field of care and over 10 years continuous service with Hallmark Care Homes in various roles. I have been awarded with a Registered Manager’s qualifications in Health and Social Care a few years ago. Integrity, honesty and transparency are the values that our team live day by day. Visit our home to meet fascinating residents, incredible team and a beautiful home in Ipswich.

Danielle

Danielle Blake

Job Title: Customer Relationship Manager Joined: 2025

My name is Danielle and I’m the Customer Relationship Manager at Bucklesham Grange.


My role is to support families who are exploring care for their loved ones, guiding them through the process and helping them make the best decision for their family. It’s incredibly rewarding to see new residents join Bucklesham, settle in, and become part of our vibrant community. Outside of work, I enjoy spending time with my daughter, being out in nature, and keeping fit.

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