Hallmark Bucklesham Grange

141 Bucklesham Road, Purdis Farm, Ipswich IP3 8UB
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9.6 88 Reviews
  • Hallmark Bucklesham Grange, Ipswich
Surrounded by serene countryside, Hallmark Bucklesham Grange offers an environment where residents can truly thrive. Their bighearted approach celebrates every moment, big and small. Acknowledging the challenges that come with aging, the team puts residents' and their loved ones' needs and wants at the heart of everything they do.

The luxury care home provides award-winning residential, dementia, and respite care, ensuring residents can relax, knowing that all essentials are covered by Hallmark All-Inclusive. As residents settle in here, they will experience a luxurious yet comforting atmosphere, supported by a dedicated team committed to helping every resident live each day to the full.

Moving can feel scary so it's good to keep a few things the same. That's why Bucklesham Grange keep your family together; welcoming couples, doing all they can to move your pet in and keeping the doors open for loved ones to pop by at any time – day or night. The thoughtful home design means residents can continue with much-loved pastimes. Whether it’s enjoying a favourite drink in the bar or finding a peaceful nook and comfy armchair with a favourite book, residents have ample opportunities to continue with their passions, or even discover something new!
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Care Provided by Hallmark Bucklesham Grange

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £1750

The fees are for guidance and are subject to assessment of care needs and room choice.
(Please note Respite stays are a Minimum of 4xweeks).
The weekly fee will be confirmed following pre-admission assessment.

These prices are only a guideline, please contact Hallmark Bucklesham Grange to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Ruben Hidalgo (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Number of floors: 2

Room Information

  • Single Rooms (57)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (57)

Hallmark Bucklesham Grange Reviews (88)

9.6

Hallmark Bucklesham Grange has a Review Score of 9.6 (9.585) out of 10, based on 12 reviews in the last 2 years.
Over all time Hallmark Bucklesham Grange has 88 reviews.

Overall Experience
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Date Published
  • 88
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Reviewer Connection to Hallmark Bucklesham Grange
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Total of 88, showing 21-40
Review from Garry T (Power of Attorney of Resident) published on 8 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bucklesham Grange Care Home is a fabulous, first-class place for respite or full-time care.
All the staff, from management to carers, kitchen and domestic, are all superb, kind and very attentive. The Grange is spotless and would recommend to anyone looking for care for loved ones.
Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham Grange
All of #TeamBuckleshamGrange are so proud to be reading these comments which you have kindly made. Thank you for taking the time to share this review with all!
It's fantastic reading through your…read more
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Review from C E (Daughter of Resident) published on 22 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful, personal care and friendly, family feel. Medications and appointments dealt with very well. Residents all seem very happy and comfortable. A really warm welcome when you visit and always happy to help with any issues.
Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham Grange
Thank you for taking the time to review Bucklesham Grange.
You have really highlighted well in your comments the areas in which we strive towards outstanding.
It's such a pleasure to care for…read more
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Review from Sandra W (Great-Niece of Resident) published on 19 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Totally outstanding - the large majority of staff go above and beyond their day job! I do not have the words to be able to convey how dedicated and lovely they are. Their relationships with my aunt were genuine and heartfelt, these individuals mattered so much to her, especially at a time in her life
when comfort/support become a necessity again. It was never just a carer relationship they had with her, they are unique and very special people. I will never be able to thank them enough.
Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham Grange
Many thanks for such an outstanding review! Reading such beautiful comments that are really heartfelt, we love to care and are glad that it truly shines through during each residents journey with us.…read more
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Review from Gary M (Son of Resident) published on 18 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Throughout the setting, there is a very high standard of care. Not just those giving care but from all the various areas of the home. Whilst these soft skills are clearly at a very high level, the other obvious element is professionalism.
Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham Grange
It is very kind of you to complete this review for Bucklesham Grange. We are all proud to read your comments and especially highlighting all of the areas within the home. You can clearly see and have…read more
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Review from D M (Daughter-in-law of Resident) published on 14 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Would not hesitate to recommend Bucklesham Grange to any new resident. Everything is done with thought and caring. I am really over the moon on my first visit to the home. Glad this was the home we chose as it meets all expectations. Well done Bucklesham Grange.
Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham Grange
Thanks so much for the highly recommended review. We are also very glad that you chose us! We can remember the first visit and guiding you through our checking-in system at reception and then being…read more
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Review from Paul L (Son of Resident) published on 7 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very proactive in identifying and dealing with issues and worked hard at getting Mum settled. Nothing was too much bother. The carers got Mum involved in activities. We are really glad that we chose this care home.
Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham Grange
Many thanks for reviewing Bucklesham Grange Care Home. It's always heartwarming to hear that you have chosen the right care setting for Mum. Mum is a superstar within the community and team Bucklesham…read more
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Review from E L (Daughter-in-law of Resident) published on 7 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful personal care, proactive. Deal with problems, before we know and offer solutions. Warm welcome.
Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham Grange
Thank you for your kind review. It is our absolute pleasure to read your comments with regards to Mum's care at Bucklesham Grange. You have really highlighted some great areas that we love to share…read more
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Review from Angela P (Daughter of Resident) published on 8 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They have done so well in trying circumstances. Well done. Mum has been very happy, in as much as she can be with advanced dementia. The staff are compassionate and well trained. There are noticeably less staff at weekends and when the only method of interaction, is facetime, it would be nice if staff
were familiar with Mum. Makes a lot of difference if they know her!
Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham Grange
Many thanks for taking the time to review us - indeed the last two years have been challenging for everybody not just #TeamBuckleshamGrange. The team are regularly rota'd ensuring cover is at the same…read more
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Review from I I (Daughter of Resident) published on 7 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the day she arrived, Mum was made welcome at Bucklesham Grange, and so were we. A lovely environment in the home with plenty of activities ensures that Mum is kept engaged. Lovely gardens can be enjoyed during the warm weather, and there is always a friendly and professional welcome - and a coffee!
Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham Grange
Thank you so much for your review of Bucklesham Grange
The team and myself are thankful for your kind words.
It is lovely to care for Mum, and we all enjoy spending time with her and supporting…read more
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Review from D W (Son of Resident) published on 7 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mum came to Bucklesham in August we have all been made to feel welcome. My mother is happy and all the staff are friendly and look after her very well. All my family are reassured when we can't get to see her that she is looked after well.
Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham Grange
Many thanks for your review - It's lovely to read your comments.
The Team and myself are very proud to have welcomed your mother to Bucklesham Grange in August.
How the time has flown by it's so…read more
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Review from Emma B (Daughter of Resident) published on 23 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
When our Dad's dementia took a sudden decline, we decided that some respite care would do us all good. The staff at Bucklesham Grange are lovely, extremely helpful in these strange and challenging Covid times. He was made to feel very welcome, and nothing we asked was too much trouble. Dad ended up
staying almost 2 months and we wouldn't hesitate to use Bucklesham Grange again. I would like to mention the Customer Relationship Manager, who is brilliant, very understanding and helpful, and was lovely with Dad when he needed a bit of extra support and a chat.
Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham Grange
Thank you very much for taking the time to complete a review for us. We were very lucky to have the opportunity to support your Dad and love that we are able to keep in touch now that he has returned…read more
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Review from Margaret A (Daughter of Resident) published on 7 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father joined Bucklesham Grange just after the worst of times, in the early summer of last year, with a sudden worsening of his dementia. The adjustment for all of us, in the extreme situation of Covid and lockdowns and repeated isolations, was difficult, but he has now settled and is happy and
healthy. It has been quite a journey, but the new manager and the team he has built around him have always responded immediately and positively (not defensively) to any concerns I have had. I am a psychoanalytic psychotherapist, so a pretty demanding relative, and yet the team have been very willing to think about what might be impacting on Dad's behaviour in a very impressive way. We have resolved early difficulties (before the manager's arrival). I am now able to visit Dad in the care home whenever I want, thanks to a new visiting regime that has been bravely rolled out ahead of other care homes. I find all the staff approachable, kind, intelligent and creative. We feel lucky.
Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham Grange
Thank you for completing a review for us. Here at Bucklesham Grange, we are so proud of our team and we are delighted to receive your feedback. We love working very closely with families of the…read more
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Review from E S (Wife of Resident) published on 7 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having reached the very difficult decision that my husband would have to move to respite care for a few weeks to give me a much needed break, the staff at Bucklesham Grange could not have been more supportive and caring. They have made what is an extremely stressful stage in our lives easier than I
could have imagined. All the staff are friendly, helpful and so kind to both of us. This is not a situation that anyone ever imagines they will find themselves in but Bucklesham Grange are there supporting us every step of the way. You won’t find a better home for your loved one.
Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham Grange
Thank you for taking the time to complete a review for us. We understand that the decision for a loved one to move into care can be a difficult one to make and we were so grateful that you chose us to…read more
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Review from Jane W (Sister-in-law of Resident) published on 19 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
At a very dark time for my frail elderly sister-in-law, who was in the hospital over the Christmas and New Year holiday very far from her family during lockdown, Bucklesham Grange was a shining beacon of hope for us all. At a very difficult time for everybody the staff reached out to her with exceptional
kindness and understanding and this was extended also to her distant next of kin. Communication with her family was timely, considerate and helpful. Sadly, it was not to be for very long but I am sure that the care offered was of the highest standard and I am certain that her needs would have been met. I have no hesitation in recommending Bucklesham Grange.
Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham Grange
Thank you very much for taking the time to complete a review for us. We appreciated the time that we were able to spend with your sister-in-law, even if it was not as long as any of us would have…read more
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Review from Heather (Daughter of Resident) published on 3 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care, love and attention given to my mother by all members of the care team were always outstanding. Through these difficult times, I always felt included in my mothers care and well being and being able to visit in the secure pod was much appreciated. Mum was always happy and it was lovely to
see her interaction with all staff that cared for her. It gave us so much peace of mind knowing she was in the right place. I can't thank everyone enough.
Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham Grange
Thank you so much for taking the time to complete a review for us, it is very much appreciated. We loved caring for your mother and we were honoured to have the opportunity to get to know her and her…read more
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Review from Jo L (Granddaughter of Resident) published on 23 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home and it's amazing staff helped my nan in the most positive way possible. After having a less than happy experience with another care home, we moved my nan to Bucklesham and we could not have made a better decision. The staff were so kind, helpful, loving and involved with my nan and did
everything humanly possible to make her happy, comfortable and cared for.
I'm so happy and grateful for the team.
Thank you so much for everything you do.
Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham Grange
Thank you so much for taking the time to complete a review for us, it is very much appreciated. We loved caring for your Grandmother and we were honoured to have the opportunity to get to know her and…read more
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Review from Jeffrey C (Son of Resident) published on 8 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Bucklesham Grange have been absolutely wonderful. They are caring and knowledgeable. Nothing has been too much trouble for them, even though I am overseas, they still keep me up to date with what’s been happening, which is very reassuring during this difficult time.
They also have regular
FaceTime sessions between my mother and me.
Having moved my mother from another care home, who could not handle her dementia, I now wish that she had been at Bucklesham Grange from the start. I highly recommend them.
Reply from Jodi Rutherford, Customer Relationship Manager at Hallmark Bucklesham Grange
Thank you for taking the time to complete a review for Bucklesham Grange. We were so delighted to be able to support your mother in our home and we have truly fallen for her over her time here. We are…read more
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Review from Ali C (Daughter of Resident) published on 8 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has Alzheimer's and has been at Bucklesham for 5.5 years now. During this time his care has always been excellent from all elements of staff. We are in regular contact with the Reception and Care Teams, who clearly have close relationships with him. The home is so clean and the rooms and facilities
are exceptional!
The support through lockdown has been brilliant with regular FaceTime chats and update calls, with their use of the Rels App and Facebook. I have also got to know the Lifestyle team in lockdown, who spend so much crucial time with the residents, engaging and encouraging them, supporting FaceTime calls and visits. Their support has been a real help to get dad talking and engaged in our absence.
Everyone at Bucklesham has worked so hard to keep dad and the other residents safe and as happy as possible. Thank you so much for enabling us to keep in touch with dad as best possible and the whole team for all the love you show dad and the other residents.
Reply from Jodi Rutherford, Customer Relationship Manager at Hallmark Bucklesham Grange
Thank you ever so much for taking the time to write these kind words. We are so glad that you and your Dad chose us to be his home all those years ago! We look forward to seeing you again soon.
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Review from Clare (Niece of Resident) published on 26 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt moved to Bucklesham Grange in October. The staff team went above and beyond to make the process as stress-free as possible. It was a long journey for my Aunt who hadn’t been out for over a year but she was well supported and the caring staff made the whole process easy and enjoyable. Special
thanks to the Customer Relationship Manager who made everything happen quickly and very efficiently. My Aunt loves being at Bucklesham although still settling in, she has gained much-needed weight and confidence.
Thank you all.
Reply from Jodi Rutherford, Customer Relationship Manager at Hallmark Bucklesham Grange
Thank you, Clare, for taking the time to submit a review for Bucklesham Grange. We were so delighted to welcome your Aunt to Bucklesham and the team have loved getting to know her and her brilliant…read more
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Review from Kath B (Daughter of Resident) published on 26 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has lived at Bucklesham Grange for over five years. The facilities and care provided have always been excellent and he has been treated with dignity and respect throughout by all the staff at Bucklesham. He is always addressed by his name even if the staff member is just passing him in a corridor.
If he wants to join in with the wide range of activities on offer he can. If he’d rather be by himself or doing something one-to-one he can. The choice is his.
Bucklesham Grange is a very friendly place, for both residents and their visitors. The staff always go “that extra mile” to ensure Dad is as happy and as content as he can be.
As a family, we know Dad is in a safe, caring and friendly home. I would thoroughly recommend Bucklesham Grange.
Reply from Jodi Rutherford, Customer Relationship Manager at Hallmark Bucklesham Grange
Thank you ever so much for your lovely words and for taking the time to do a review for us – it means so much to the team here at Bucklesham. We always strive to provide outstanding care so it is so…read more
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Current Review Score: 9.6 (9.585)

Overview of Review Score

The Review Score of 9.6 (9.585) out of 10 for Hallmark Bucklesham Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.620 for Hallmark Bucklesham Grange is calculated as follows: ( (114 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) + (7 Poors x 2) + (3 Very Poors x 1) ) ÷ 142 Ratings = 4.62
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.965 Points relating to the number of positive Reviews for Hallmark Bucklesham Grange is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4. 11 Positive Reviews ÷ 11.4 = 0.965
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Apr 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 03 Nov 2025

Please contact the home for current vacancies

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Awards / Recognitions (30)

Meet the Team (2)

Ruben

Ruben Hidalgo

Job Title: General Manager Joined: 2020

I am the General Manager of Bucklesham Grange Care Home with 15 years’ experience in the field of care and over 10 years continuous service with Hallmark Care Homes in various roles. I have been awarded with a Registered Manager’s qualifications in Health and Social Care a few years ago. Integrity, honesty and transparency are the values that our team live day by day. Visit our home to meet fascinating residents, incredible team and a beautiful home in Ipswich.

Danielle

Danielle Blake

Job Title: Customer Relationship Manager Joined: 2025

My name is Danielle and I’m the Customer Relationship Manager at Bucklesham Grange.


My role is to support families who are exploring care for their loved ones, guiding them through the process and helping them make the best decision for their family. It’s incredibly rewarding to see new residents join Bucklesham, settle in, and become part of our vibrant community. Outside of work, I enjoy spending time with my daughter, being out in nature, and keeping fit.

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