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- Hallmark Bucklesham Grange care home







Surrounded by serene countryside, Hallmark Bucklesham Grange offers an environment where residents can truly thrive. Their bighearted approach celebrates every moment, big and small. Acknowledging the challenges that come with aging, the team puts residents' and their loved ones' needs and wants at the heart of everything they do.
The luxury care home provides award-winning residential, dementia, and respite care, ensuring residents can relax, knowing that all essentials are covered...
Care Provided by Hallmark Bucklesham Grange
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 57 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
(Please note Respite stays are a Minimum of 4xweeks).
The weekly fee will be confirmed following pre-admission assessment.
The price(s) shown are provided by the care home. Contact Hallmark Bucklesham Grange for full pricing details and T&Cs.
Contact Hallmark Bucklesham Grange to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Hallmark Luxury Care Homes
- Private Owned
Person in charge
- Ruben Hidalgo (General Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2012
- Number of floors: 2
Room Information
- Single Rooms (57)
- Single Rooms with ensuite Wet Room (57)
Hallmark Bucklesham Grange Reviews (96)
Hallmark Bucklesham Grange has a Review Score of 9.7 (9.724) out of 10, based on 15 reviews in the last 2 years.
Over all time Hallmark Bucklesham Grange has 96 reviews.
Very disappointing, dad did not receive the care he was expecting. His shower did not work for the duration of his stay. The curtains were hanging off and even though reported it took over a week and a further complaint for them to be put right. Dad fell in the bathroom and waited 28 minutes for someone to help him.
We are sorry to hear that you feel this way. The General Manager will be in touch with you directly to discuss your feedback. Our absolute priority is to deliver high-quality relationship-centred care to all residents.
What a wonderful care home is Bucklesham Grange Care Home. Not only do they love and look after my husband, but they love and look after the family as well. I really don't know what to do without them all. They certainly make our lives worth living.
#TeamBuckleshamGrange are all proud to read your comments, we truly enjoy everyday that we are able to care for your husband and like we always say it's so important that we support all the residents family's/friends throughout their journey.
Remember Bucklesham Grange is your extended home!
My mum moved into Bucklesham Grange Care Home in January and sadly passed away in May. Mum's care throughout this time was fantastic and they couldn't have done more for her. All of the staff were caring, considerate and always happy to talk about our concerns. I'd like to thank everybody from the bottom of my heart and I cannot recommend Bucklesham Grange highly enough.
Thank you so much for your kind words. It was lovely to have been able to assist with care for Mum at Bucklesham Grange. We will always remember Mum within the home and often talk about her love for music. We will forward your thanks again to all the team and thanks for your recommendation at the...
Wonderful residential home. Could not ask for anything better. The welcome given to my mother-in-law was out of this world and broke any barriers she had about living here. Wonderful and caring staff all around. Cannot recommend this care home highly enough.
We work closely right from the enquiry stage to manage all the resident's needs and expectations on a daily basis. The team and I ensure that we are able to support all family members through this journey and sometimes what is an...
This place is absolutely fabulous. The staff cannot do enough for my mum. She is from the war generation and has said many times that she would not go into a care home. She hasn't because this place is not like any care home I have experienced, it's more of a family-run hotel. Absolutely brilliant. My mum looks so well and so happy. We are delighted.
All of #TeamBuckleshamGrange are very grateful to read your kind words and it is an absolute pleasure caring for Mum she is a very lovely lady indeed. We especially like the comment "My mum looks so well and so happy. We are delighted." we are so happy that Mum and you all as a family have chosen Bucklesham Grange!
We were looking for a safe and friendly new home for my mother. She has now been here at Bucklesham Grange for about a month and we have seen her settle in and feel safe and well looked after. A place can only ever be as good as the staff - the staff at Bucklesham Grange are outstanding - they care, they make time for my mum and they really treat her like royalty. She is loved here and we could not ask for more. As well as that, the food and facilities are outstanding. I can only wish that I live in a place like this for my final days.
Her smile...
Bucklesham Grange is amazing! The staff are so happy and accommodating, nothing is too much trouble. The care and food are fantastic.
You have put into words exactly what we offer to all residents, family, relatives and friends who visit and what we can provide to prospective residents who may be thinking about coming to Bucklesham Grange Care Home for care in the future.
The #TeamBuckleshamGrange and I are excited to read your beautiful words and thank you from our hearts.
Excellent facilities, caring staff who make every effort to ensure the resident has a lovely time. The reason we chose Bucklesham Grange for our mother's stay was it offered above and beyond all we could wish for. We would have no hesitation in recommending it to anyone.
Thank you for taking the time to complete a fabulous review for Bucklesham Grange Care Home. Mum is an absolutely loving and kind hearted lady. We were so happy that you chose us to be able to support your mother's needs and we as a Team have grown very fond of her over the time she has been...
All the staff, from management to carers, kitchen and domestic, are all superb, kind and very attentive. The Grange is spotless and would recommend to anyone looking for care for loved ones.
It's fantastic reading through your review as you have highlighted all the key areas which you've experienced on a first-hand basis.
We always love welcoming you to Bucklesham Grange when you visit and thanks again!
Wonderful, personal care and friendly, family feel. Medications and appointments dealt with very well. Residents all seem very happy and comfortable. A really warm welcome when you visit and always happy to help with any issues.
You have really highlighted well in your comments the areas in which we strive towards outstanding.
It's such a pleasure to care for Dad and he is a truly delightful character within the community. #TeamBuckleshamGrange always love welcoming residents' family, friends and visitors.
Totally outstanding - the large majority of staff go above and beyond their day job! I do not have the words to be able to convey how dedicated and lovely they are. Their relationships with my aunt were genuine and heartfelt, these individuals mattered so much to her, especially at a time in her life when comfort/support become a necessity again. It was never just a carer relationship they had with her, they are unique and very special people. I will never be able to thank them enough.
Many thanks for such an outstanding review! Reading such beautiful comments that are really heartfelt, we love to care and are glad that it truly shines through during each residents journey with us. Building great relationships with each of our residents is indeed very special and unique. Thank you again for sharing such a genuinely outstanding review.
Throughout the setting, there is a very high standard of care. Not just those giving care but from all the various areas of the home. Whilst these soft skills are clearly at a very high level, the other obvious element is professionalism.
It is very kind of you to complete this review for Bucklesham Grange. We are all proud to read your comments and especially highlighting all of the areas within the home. You can clearly see and have experienced this through the care for your parent, right from the planning stages to becoming a resident here in the beautiful home. Thank you for your time taken to complete this for us all.
Would not hesitate to recommend Bucklesham Grange to any new resident. Everything is done with thought and caring. I am really over the moon on my first visit to the home. Glad this was the home we chose as it meets all expectations. Well done Bucklesham Grange.
#TeamBuckleshamGrange couldn't be...
Wonderful personal care, proactive. Deal with problems, before we know and offer solutions. Warm welcome.
Thank you for your kind review. It is our absolute pleasure to read your comments with regards to Mum's care at Bucklesham Grange. You have really highlighted some great areas that we love to share with all who are 'Looking For A Care Home' possibly for a Relative or Loved One. Many thanks
Very proactive in identifying and dealing with issues and worked hard at getting Mum settled. Nothing was too much bother. The carers got Mum involved in activities. We are really glad that we chose this care home.
Many thanks for reviewing Bucklesham Grange Care Home. It's always heartwarming to hear that you have chosen the right care setting for Mum. Mum is a superstar within the community and team Bucklesham Grange, really love caring and have seen what fabulous progress she has made from day one. We love guiding you as a family through this process and wishing Mum a successful next chapter.
They have done so well in trying circumstances. Well done. Mum has been very happy, in as much as she can be with advanced dementia. The staff are compassionate and well trained. There are noticeably less staff at weekends and when the only method of interaction, is facetime, it would be nice if staff were familiar with Mum. Makes a lot of difference if they know her!
Many thanks for taking the time to review us - indeed the last two years have been challenging for everybody not just #TeamBuckleshamGrange. The team are regularly rota'd ensuring cover is at the same levels every day of the week. New team members have started recently and are getting to know Mum...
From the day she arrived, Mum was made welcome at Bucklesham Grange, and so were we. A lovely environment in the home with plenty of activities ensures that Mum is kept engaged. Lovely gardens can be enjoyed during the warm weather, and there is always a friendly and professional welcome - and a coffee!
The team and myself are thankful for your kind words.
It is lovely to care for Mum, and we all enjoy spending time with her and supporting all of her needs.
Glad you mentioned the coffee! - We always give a warm welcome to residents, relatives, family and friends.
Since my mum came to Bucklesham in August we have all been made to feel welcome. My mother is happy and all the staff are friendly and look after her very well. All my family are reassured when we can't get to see her that she is looked after well.
The Team and myself are very proud to have welcomed your mother to Bucklesham Grange in August.
How the time has flown by it's so nice to get to know our residents well and our resident's families in a way we know best - like a member of the family!
When our Dad's dementia took a sudden decline, we decided that some respite care would do us all good. The staff at Bucklesham Grange are lovely, extremely helpful in these strange and challenging Covid times. He was made to feel very welcome, and nothing we asked was too much trouble. Dad ended up staying almost 2 months and we wouldn't hesitate to use Bucklesham Grange again. I would like to mention the Customer Relationship Manager, who is brilliant, very understanding and helpful, and was lovely with Dad when he needed a bit of extra support and a chat.
Thank you very much for taking the time to complete a review for us. We were very lucky to have the opportunity to support your Dad and love that we are able to keep in touch now that he has returned home. Thank you for the feedback, it has been passed onto our team.
My father joined Bucklesham Grange just after the worst of times, in the early summer of last year, with a sudden worsening of his dementia. The adjustment for all of us, in the extreme situation of Covid and lockdowns and repeated isolations, was difficult, but he has now settled and is happy and healthy. It has been quite a journey, but the new manager and the team he has built around him have always responded immediately and positively (not defensively) to any concerns I have had. I am a psychoanalytic psychotherapist, so a pretty demanding relative, and yet the team have been very willing to think about what might be impacting on Dad's behaviour in a very impressive way. We have resolved early difficulties (before the manager's arrival). I am now able to visit Dad in the care home whenever I want, thanks to a new visiting regime that has been bravely rolled out ahead of other care homes. I find all the staff approachable, kind, intelligent and creative. We feel lucky.
Thank you for completing a review for us. Here at Bucklesham Grange, we are so proud of our team and we are delighted to receive your feedback. We love working very closely with families of the residents here to provide the best care possible.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 April 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Bed Vacancies
Posted: 03 August 2026Please contact the home for current vacancies
News (0) & Events (0)
There are no news items for Hallmark Bucklesham Grange.
There are no upcoming events for Hallmark Bucklesham Grange.
Awards / Recognitions (31)
- 30 Jan 2026Recipient: Hallmark Luxury Care Homes
- 31 Jan 2025Recipient: Hallmark Luxury Care Homes
- 31 Jan 2024Recipient: Hallmark Luxury Care Homes
Accreditations
There are no accreditations posted yet for Hallmark Bucklesham Grange.
Meet the Team (2)

I am the General Manager of Bucklesham Grange Care Home with 15 years’ experience in the field of care and over 10 years continuous service with Hallmark Care Homes in various roles. I have been awarded with a Registered Manager’s qualifications in Health and Social Care a few years ago. Integrity, honesty and transparency are the values that our team live day by day. Visit our home to meet fascinating residents, incredible team and a beautiful home in Ipswich.

My name is Danielle and I’m the Customer Relationship Manager at Bucklesham Grange.
My role is to support families who are exploring care for their loved ones, guiding them through the process and helping them make the best decision for their family. It’s incredibly rewarding to see new residents join Bucklesham, settle in, and become part of our vibrant community. Outside of work, I enjoy spending time with my daughter, being out in nature, and keeping fit.
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