Hallmark Bucklesham Grange

141 Bucklesham Road, Purdis Farm, Ipswich IP3 8UB
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9.7 95 Reviews
  • Hallmark Bucklesham Grange, Ipswich
Surrounded by serene countryside, Hallmark Bucklesham Grange offers an environment where residents can truly thrive. Their bighearted approach celebrates every moment, big and small. Acknowledging the challenges that come with aging, the team puts residents' and their loved ones' needs and wants at the heart of everything they do.

The luxury care home provides award-winning residential, dementia, and respite care, ensuring residents can relax, knowing that all essentials are covered by Hallmark All-Inclusive. As residents settle in here, they will experience a luxurious yet comforting atmosphere, supported by a dedicated team committed to helping every resident live each day to the full.

Moving can feel scary so it's good to keep a few things the same. That's why Bucklesham Grange keep your family together; welcoming couples, doing all they can to move your pet in and keeping the doors open for loved ones to pop by at any time – day or night. The thoughtful home design means residents can continue with much-loved pastimes. Whether it’s enjoying a favourite drink in the bar or finding a peaceful nook and comfy armchair with a favourite book, residents have ample opportunities to continue with their passions, or even discover something new!
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Care Provided by Hallmark Bucklesham Grange

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £1750

The fees are for guidance and are subject to assessment of care needs and room choice.
(Please note Respite stays are a Minimum of 4xweeks).
The weekly fee will be confirmed following pre-admission assessment.

These prices are only a guideline, please contact Hallmark Bucklesham Grange to find out the exact price for your requirements.

Contact Hallmark Bucklesham Grange to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hallmark Bucklesham Grange to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Ruben Hidalgo (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Number of floors: 2

Room Information

  • Single Rooms (57)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (57)

Hallmark Bucklesham Grange Reviews (95)

9.7

Hallmark Bucklesham Grange has a Review Score of 9.7 (9.675) out of 10, based on 20 reviews in the last 2 years.
Over all time Hallmark Bucklesham Grange has 95 reviews.

Overall Experience
  • 85
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Date Published
  • 95
  • 10
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Reviewer Connection to Hallmark Bucklesham Grange
  • 34
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  • 5
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  • 1
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Total of 95, showing 21-40
Review from P M (Wife of Resident) published on 6 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a wonderful care home is Bucklesham Grange Care Home. Not only do they love and look after my husband, but they love and look after the family as well. I really don't know what to do without them all. They certainly make our lives worth living.
Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham GrangeBeautiful touching words and what a lovely heartfelt review - Many thanks
#TeamBuckleshamGrange are all proud to read your comments, we truly enjoy everyday that we are able to care for your husband and like we always say it's so important that we support all the residents family's/friends throughout their journey.
Remember Bucklesham Grange is your extended home!
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Review from Robert A (Son of Resident) published on 6 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Bucklesham Grange Care Home in January and sadly passed away in May. Mum's care throughout this time was fantastic and they couldn't have done more for her. All of the staff were caring, considerate and always happy to talk about our concerns. I'd like to thank everybody from the bottom
of my heart and I cannot recommend Bucklesham Grange highly enough.
Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham GrangeThank you so much for your kind words. It was lovely to have been able to assist with care for Mum at Bucklesham Grange. We will always remember Mum within the home and often talk about her love for music. We will forward your thanks again to all the team and thanks for your recommendation at the highest level. Like always we welcome all the family and yourself to the home for any events or fetes, we would love to see you all again soon, even if it's just for a quick coffee.
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Review from Penny B (Daughter-in-law of Resident) published on 2 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful residential home. Could not ask for anything better. The welcome given to my mother-in-law was out of this world and broke any barriers she had about living here. Wonderful and caring staff all around. Cannot recommend this care home highly enough.
Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham GrangeThank you so much for such a fabulous review and recommendation.
We work closely right from the enquiry stage to manage all the resident's needs and expectations on a daily basis. The team and I ensure that we are able to support all family members through this journey and sometimes what is an unknown experience. It's truly amazing building relationships with your mother-in-law and seeing her embrace care home life is a joy.
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Review from D B (Son of Resident) published on 2 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This place is absolutely fabulous. The staff cannot do enough for my mum. She is from the war generation and has said many times that she would not go into a care home. She hasn't because this place is not like any care home I have experienced, it's more of a family-run hotel. Absolutely brilliant.
My mum looks so well and so happy. We are delighted.
Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham GrangeThanks so much for taking the time to review Bucklesham Grange.
All of #TeamBuckleshamGrange are very grateful to read your kind words and it is an absolute pleasure caring for Mum she is a very lovely lady indeed. We especially like the comment "My mum looks so well and so happy. We are delighted." we are so happy that Mum and you all as a family have chosen Bucklesham Grange!
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Review from John B (Son of Resident) published on 22 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were looking for a safe and friendly new home for my mother. She has now been here at Bucklesham Grange for about a month and we have seen her settle in and feel safe and well looked after. A place can only ever be as good as the staff - the staff at Bucklesham Grange are outstanding - they care,
they make time for my mum and they really treat her like royalty. She is loved here and we could not ask for more. As well as that, the food and facilities are outstanding. I can only wish that I live in a place like this for my final days.
Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham GrangeMany thanks for taking the time to review us - Outstanding is what the #TeamBuckleshamGrange are indeed and we are all proud to read your lovely caring comments. Mum is such a lovely lady, over the many weeks, we as a Team have all grown very fond of her and she is so very polite.
Her smile really truly melts all our hearts! We're extremely happy that you've chosen Bucklesham Grange Care Home and that it is indeed the right choice for your family.
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Review from Susan B (Daughter-in-law of Resident) published on 22 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bucklesham Grange is amazing! The staff are so happy and accommodating, nothing is too much trouble. The care and food are fantastic.
Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham GrangeThanks so much for that amazing review!
You have put into words exactly what we offer to all residents, family, relatives and friends who visit and what we can provide to prospective residents who may be thinking about coming to Bucklesham Grange Care Home for care in the future.
The #TeamBuckleshamGrange and I are excited to read your beautiful words and thank you from our hearts.
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Review from Stephen H (Son of Resident) published on 9 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent facilities, caring staff who make every effort to ensure the resident has a lovely time. The reason we chose Bucklesham Grange for our mother's stay was it offered above and beyond all we could wish for. We would have no hesitation in recommending it to anyone.
Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham GrangeThank you for taking the time to complete a fabulous review for Bucklesham Grange Care Home. Mum is an absolutely loving and kind hearted lady. We were so happy that you chose us to be able to support your mother's needs and we as a Team have grown very fond of her over the time she has been here. We are so pleased to hear that you feel that she had above and beyond what you could ever wish for and that you could see that she is fully supported with the love and care given to her #TeamBuckleshamGrange are thankful for your kind words.

May we take this opportunity to thank you personally for having no hesitation in recommending us to anyone looking for a care home setting in Ipswich, Suffolk. Specialising in Dementia, Residential and Respite needs to a very high standard.
We look forward to seeing you again soon!
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Review from Garry T (Power of Attorney of Resident) published on 8 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bucklesham Grange Care Home is a fabulous, first-class place for respite or full-time care.
All the staff, from management to carers, kitchen and domestic, are all superb, kind and very attentive. The Grange is spotless and would recommend to anyone looking for care for loved ones.
Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham GrangeAll of #TeamBuckleshamGrange are so proud to be reading these comments which you have kindly made. Thank you for taking the time to share this review with all!
It's fantastic reading through your review as you have highlighted all the key areas which you've experienced on a first-hand basis.
We always love welcoming you to Bucklesham Grange when you visit and thanks again!
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Review from C E (Daughter of Resident) published on 22 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful, personal care and friendly, family feel. Medications and appointments dealt with very well. Residents all seem very happy and comfortable. A really warm welcome when you visit and always happy to help with any issues.
Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham GrangeThank you for taking the time to review Bucklesham Grange.
You have really highlighted well in your comments the areas in which we strive towards outstanding.
It's such a pleasure to care for Dad and he is a truly delightful character within the community. #TeamBuckleshamGrange always love welcoming residents' family, friends and visitors.
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Review from Sandra W (Great-Niece of Resident) published on 19 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Totally outstanding - the large majority of staff go above and beyond their day job! I do not have the words to be able to convey how dedicated and lovely they are. Their relationships with my aunt were genuine and heartfelt, these individuals mattered so much to her, especially at a time in her life
when comfort/support become a necessity again. It was never just a carer relationship they had with her, they are unique and very special people. I will never be able to thank them enough.
Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham GrangeMany thanks for such an outstanding review! Reading such beautiful comments that are really heartfelt, we love to care and are glad that it truly shines through during each residents journey with us. Building great relationships with each of our residents is indeed very special and unique. Thank you again for sharing such a genuinely outstanding review.
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Review from Gary M (Son of Resident) published on 18 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Throughout the setting, there is a very high standard of care. Not just those giving care but from all the various areas of the home. Whilst these soft skills are clearly at a very high level, the other obvious element is professionalism.
Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham GrangeIt is very kind of you to complete this review for Bucklesham Grange. We are all proud to read your comments and especially highlighting all of the areas within the home. You can clearly see and have experienced this through the care for your parent, right from the planning stages to becoming a resident here in the beautiful home. Thank you for your time taken to complete this for us all.
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Review from D M (Daughter-in-law of Resident) published on 14 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Would not hesitate to recommend Bucklesham Grange to any new resident. Everything is done with thought and caring. I am really over the moon on my first visit to the home. Glad this was the home we chose as it meets all expectations. Well done Bucklesham Grange.
Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham GrangeThanks so much for the highly recommended review. We are also very glad that you chose us! We can remember the first visit and guiding you through our checking-in system at reception and then being able to show you through the community to have your family visit.
#TeamBuckleshamGrange couldn't be happier to assist with the care for your loved one and we will always welcome you with a smile and a warm, friendly welcome.
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Review from Paul L (Son of Resident) published on 7 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very proactive in identifying and dealing with issues and worked hard at getting Mum settled. Nothing was too much bother. The carers got Mum involved in activities. We are really glad that we chose this care home.
Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham GrangeMany thanks for reviewing Bucklesham Grange Care Home. It's always heartwarming to hear that you have chosen the right care setting for Mum. Mum is a superstar within the community and team Bucklesham Grange, really love caring and have seen what fabulous progress she has made from day one. We love guiding you as a family through this process and wishing Mum a successful next chapter.
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Review from E L (Daughter-in-law of Resident) published on 7 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful personal care, proactive. Deal with problems, before we know and offer solutions. Warm welcome.
Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham GrangeThank you for your kind review. It is our absolute pleasure to read your comments with regards to Mum's care at Bucklesham Grange. You have really highlighted some great areas that we love to share with all who are 'Looking For A Care Home' possibly for a Relative or Loved One. Many thanks
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Review from Angela P (Daughter of Resident) published on 8 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
They have done so well in trying circumstances. Well done. Mum has been very happy, in as much as she can be with advanced dementia. The staff are compassionate and well trained. There are noticeably less staff at weekends and when the only method of interaction, is facetime, it would be nice if staff
were familiar with Mum. Makes a lot of difference if they know her!
Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham GrangeMany thanks for taking the time to review us - indeed the last two years have been challenging for everybody not just #TeamBuckleshamGrange. The team are regularly rota'd ensuring cover is at the same levels every day of the week. New team members have started recently and are getting to know Mum with her likes, dislikes and routines. Together with the support of the team who have been at Bucklesham Grange for a long time they are really getting to know mum well.
Mum is incredibly caring to all, often asks us how we are feeling on a daily basis and always greets us with a huge smile.
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Review from I I (Daughter of Resident) published on 7 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the day she arrived, Mum was made welcome at Bucklesham Grange, and so were we. A lovely environment in the home with plenty of activities ensures that Mum is kept engaged. Lovely gardens can be enjoyed during the warm weather, and there is always a friendly and professional welcome - and a coffee!
Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham GrangeThank you so much for your review of Bucklesham Grange
The team and myself are thankful for your kind words.
It is lovely to care for Mum, and we all enjoy spending time with her and supporting all of her needs.
Glad you mentioned the coffee! - We always give a warm welcome to residents, relatives, family and friends.
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Review from D W (Son of Resident) published on 7 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mum came to Bucklesham in August we have all been made to feel welcome. My mother is happy and all the staff are friendly and look after her very well. All my family are reassured when we can't get to see her that she is looked after well.
Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham GrangeMany thanks for your review - It's lovely to read your comments.
The Team and myself are very proud to have welcomed your mother to Bucklesham Grange in August.
How the time has flown by it's so nice to get to know our residents well and our resident's families in a way we know best - like a member of the family!
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Review from Emma B (Daughter of Resident) published on 23 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
When our Dad's dementia took a sudden decline, we decided that some respite care would do us all good. The staff at Bucklesham Grange are lovely, extremely helpful in these strange and challenging Covid times. He was made to feel very welcome, and nothing we asked was too much trouble. Dad ended up
staying almost 2 months and we wouldn't hesitate to use Bucklesham Grange again. I would like to mention the Customer Relationship Manager, who is brilliant, very understanding and helpful, and was lovely with Dad when he needed a bit of extra support and a chat.
Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham GrangeThank you very much for taking the time to complete a review for us. We were very lucky to have the opportunity to support your Dad and love that we are able to keep in touch now that he has returned home. Thank you for the feedback, it has been passed onto our team.
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Review from Margaret A (Daughter of Resident) published on 7 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father joined Bucklesham Grange just after the worst of times, in the early summer of last year, with a sudden worsening of his dementia. The adjustment for all of us, in the extreme situation of Covid and lockdowns and repeated isolations, was difficult, but he has now settled and is happy and
healthy. It has been quite a journey, but the new manager and the team he has built around him have always responded immediately and positively (not defensively) to any concerns I have had. I am a psychoanalytic psychotherapist, so a pretty demanding relative, and yet the team have been very willing to think about what might be impacting on Dad's behaviour in a very impressive way. We have resolved early difficulties (before the manager's arrival). I am now able to visit Dad in the care home whenever I want, thanks to a new visiting regime that has been bravely rolled out ahead of other care homes. I find all the staff approachable, kind, intelligent and creative. We feel lucky.
Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham GrangeThank you for completing a review for us. Here at Bucklesham Grange, we are so proud of our team and we are delighted to receive your feedback. We love working very closely with families of the residents here to provide the best care possible.
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Review from E S (Wife of Resident) published on 7 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having reached the very difficult decision that my husband would have to move to respite care for a few weeks to give me a much needed break, the staff at Bucklesham Grange could not have been more supportive and caring. They have made what is an extremely stressful stage in our lives easier than I
could have imagined. All the staff are friendly, helpful and so kind to both of us. This is not a situation that anyone ever imagines they will find themselves in but Bucklesham Grange are there supporting us every step of the way. You won’t find a better home for your loved one.
Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham GrangeThank you for taking the time to complete a review for us. We understand that the decision for a loved one to move into care can be a difficult one to make and we were so grateful that you chose us to be with you for that journey. It has been so lovely getting to know you both. We look forward to supporting you and your family again in the future.
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Current Review Score: 9.7 (9.675)

Overview of Review Score

The Review Score of 9.7 (9.675) out of 10 for Hallmark Bucklesham Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.700 for Hallmark Bucklesham Grange is calculated as follows: ( (192 Excellents x 5) + (32 Goods x 4) + (3 Satisfactorys x 3) + (7 Poors x 2) + (3 Very Poors x 1) ) ÷ 237 Ratings = 4.7
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Hallmark Bucklesham Grange is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Apr 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 01 Dec 2025

Please contact the home for current vacancies

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Awards / Recognitions (30)

Meet the Team (2)

Ruben

Ruben Hidalgo

Job Title: General Manager Joined: 2020

I am the General Manager of Bucklesham Grange Care Home with 15 years’ experience in the field of care and over 10 years continuous service with Hallmark Care Homes in various roles. I have been awarded with a Registered Manager’s qualifications in Health and Social Care a few years ago. Integrity, honesty and transparency are the values that our team live day by day. Visit our home to meet fascinating residents, incredible team and a beautiful home in Ipswich.

Danielle

Danielle Blake

Job Title: Customer Relationship Manager Joined: 2025

My name is Danielle and I’m the Customer Relationship Manager at Bucklesham Grange.


My role is to support families who are exploring care for their loved ones, guiding them through the process and helping them make the best decision for their family. It’s incredibly rewarding to see new residents join Bucklesham, settle in, and become part of our vibrant community. Outside of work, I enjoy spending time with my daughter, being out in nature, and keeping fit.

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