Hallmark Bucklesham Grange

141 Bucklesham Road, Purdis Farm, Ipswich IP3 8UB
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9.7 95 Reviews
  • Hallmark Bucklesham Grange, Ipswich
Surrounded by serene countryside, Hallmark Bucklesham Grange offers an environment where residents can truly thrive. Their bighearted approach celebrates every moment, big and small. Acknowledging the challenges that come with aging, the team puts residents' and their loved ones' needs and wants at the heart of everything they do.

The luxury care home provides award-winning residential, dementia, and respite care, ensuring residents can relax, knowing that all essentials are covered by Hallmark All-Inclusive. As residents settle in here, they will experience a luxurious yet comforting atmosphere, supported by a dedicated team committed to helping every resident live each day to the full.

Moving can feel scary so it's good to keep a few things the same. That's why Bucklesham Grange keep your family together; welcoming couples, doing all they can to move your pet in and keeping the doors open for loved ones to pop by at any time – day or night. The thoughtful home design means residents can continue with much-loved pastimes. Whether it’s enjoying a favourite drink in the bar or finding a peaceful nook and comfy armchair with a favourite book, residents have ample opportunities to continue with their passions, or even discover something new!
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Care Provided by Hallmark Bucklesham Grange

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £1750

The fees are for guidance and are subject to assessment of care needs and room choice.
(Please note Respite stays are a Minimum of 4xweeks).
The weekly fee will be confirmed following pre-admission assessment.

These prices are only a guideline, please contact Hallmark Bucklesham Grange to find out the exact price for your requirements.

Contact Hallmark Bucklesham Grange to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hallmark Bucklesham Grange to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Ruben Hidalgo (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Number of floors: 2

Room Information

  • Single Rooms (57)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (57)

Hallmark Bucklesham Grange Reviews (95)

9.7

Hallmark Bucklesham Grange has a Review Score of 9.7 (9.675) out of 10, based on 20 reviews in the last 2 years.
Over all time Hallmark Bucklesham Grange has 95 reviews.

Overall Experience
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Review from Amy (Sandy) B (Resident) published on 29 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My care here is extremely good in every possible way. Every member of the team are very helpful, regardless of their speciality. All the facilities are very good and improving. This is not my only experience of a care home, my husband lived in one for 13 months.
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Review from Pam S (Friend of Resident) published on 29 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although my friend has alzhiemers she has only short term memory loss and is otherwise relatively physically fit. This was taken into consideration by the staff and she was accommodated amongst the 'normal' elderly rather than those with dementia. Consequently it is reassuring for friends and family
to know that residents are treated as individuals and their needs aare met arrordingly.
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Review from John L (Resident) published on 21 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like more food at lunch time as all my life I have had my main meal at lunchtime. The staff are always friendly and helpful. I like the visits from the petting dog. I think training for all staff is needed for the putting on of convenes at night.
Reply from Mark McDonald, General Manager at Hallmark Bucklesham GrangeThank you for your review of Bucklesham Grange. We welcome all feedback and always use this to improve the quality of the home further. We have assured John and his family that he can have as much food as he likes. As his preference is for his main meal to be at lunchtime, larger portion sizes have been provided from the menu options as per his wishes.
Training for all our care team is ongoing for individual needs. I am pleased that you have found the team always friendly and polite as we always strive for high quality care.
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Review from Jenny S (Friend of Resident) published on 29 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When I first visited my friend I found staff friendly and very helpful. Very clean and comfortable environment.
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Review from Tracey F (Daughter of Resident) published on 19 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At very difficult time for my father and I. Bucklesham grange and it's staff make the whole process easy and as stress free as possible. I visited and enquired a number of homes before choosing Bucklesham Grange and it was the stand out choice. My father is safe and secure and I no longer worry about
him 24/7.
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Review from Mr M (Friend of Resident) published on 26 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
On walking through the front doors there is an immediate "quality" feel about the place, coffee lounge always seems to have residents in it having a good natter and there are always staff on hand to say hello. Rooms are comfortable looking, obvious that the company have tried to recreate home for the
residents instead of creating just another residential home. Corridors again give it that welcome feel and always staff and residents moving around the place, everyone takes the time to say hello or at least acknowledge you. I think the big difference here are the staff who are great, I've only met one or two of the management but they really seem to care about being the best that they can.
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Review from R E (Son of Resident) published on 18 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been in hospital, followed by 2 weeks convalescence. We therefore only had a very short time to find her accommodation as she's decided not to return to her bungalow. The staff at Bucklesham Grange were very helpful and approachable and offered very good friendly advice in an unhurried
way.
The setting, layout and general first impression on seeing the care home was excellent. All the staff seemed very friendly. Since moving in, mum has felt valued and welcomed with good care, love and now feels very settled. The food is excellent.
Within a few says, her physical condition and well-being improved significantly. Bucklesham Grange have a great deal of freedom in setting up financial arrangements.
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Review from Susan R (Daughter of Resident) published on 14 December 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During this month, the home has been trying to improve communication with the residents families and friends by instigating a series of meeting with the management. These have been arranged at varying days and times in an attempt to make them accessible to everyone. I feel that these have been very
useful and allowed us to express feedback and concerns. We are waiting the appointment of two new managers but the team is being led by an interim manager he is doing a great job. I am very impressed with the staff who care for my mother and the facilities at the home.
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Review from Richard U (Stepson of Resident) published on 20 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My step mother is very happy and that is the main criterion. I think there has been a slight "lowering of the bar" in recent months. The little extras which we used to notice such as the events schedule in the Bistro which kept us informed as to "outings" etc. seems to be missing. Has been a reduction
in staff to resident ratio? There seems to be less staff in evidence in recent months.
Reply from Helene Scwabe-Magill, Marketing Coordinator at Hallmark Bucklesham GrangeThank you for your feedback and comments. We are glad to hear your step mother is happy, that too is our main priority. We have a board in our reception which displays all weekly planned activities, this is also circulated in the bistro and copies are available for each resident, we will endeavour to ensure more printed copies are available so they are not missed. We have increased our team ratios and are glad to say we have recently recruited new team members.
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Review from Val and Bill W (Son of Resident) published on 18 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
People often seem to be shocked by the cost of residential care and, indeed, the monthly bill for both my parents-in-law at Bucklesham Grange does look pretty daunting - on first sight. But considering things more carefully, it begins to look like a bit of a bargain when Bucklesham Grange is viewed
as a 'special' hotel, which given the overall standard is an entirely valid comparison.
Firstly, three-star (at least) hotel standard accommodation in immaculately kept and cleaned modern surroundings. Full-board food and drink (alcoholic if desired), to a similar standard, served in very smart dining rooms or as 'room service', plus plenty of extras in the form of cakes, coffees ect available in the excellent bistro (these are for visitors too!).
A full professional hair salon, with regular manicure and pedicure service. Beautifully kept gardens to sit in or stroll in, and a packed programme of activities (real, not half hearted 'lip service' attempt). It's worth noting that all of the above is inclusive - no nasty 'extras'.
Finally, and ultimately most importantly of course, 24/7 individual care provided to the highest possible standards of professionalism, friendliness, diligence and dignity. Nothing seems to be too much trouble for the Bucklesham Grange team, and we are all very pleased to have found such an ideal place.
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Review from Robert S (Son of Resident) published on 16 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since our mother arrived at Bucklesham Grange she has been well treated in excellent surroundings - thank you!
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Review from Tina H (Daughter of Resident) published on 3 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has received great care form all at Bucklesham Grange in all but one area: Personal hygiene. She is allowed to wear the same clothes day in day out with no attempt or persuasion/suggestion for her to change them. She is also still allowed to shower herself because she gets up before 7am.
The clothes changing is not just her, my dad has been in the home since September and despite our being told his clothes will be washed every day he still appears to wear the same stuff daily.
Reply from Helene Scwabe-Magill, Customer Relationship Manager at Hallmark Bucklesham GrangeThank you for your comments. We have now had the opportunity to meet and discuss the comments in person, putting in place an action plan, which has been shared with you. We will continue to monitor progress and communicate this to you.
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Review from Julie B (Niece of Resident) published on 3 November 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
The decision to move my Auntie from her home to a care home was very difficult for us, even more so because we live in Canada. During one of my visits to the UK, I spent a few weeks touring, not castles and art galleries, but Care Homes for the elderly. It was discouraging until we found Bucklesham
Grange. Although the wait list was long, we decided it was worthwhile to wait until a room became available. Now, I know we made the right decision. Because of the distance, I only see my auntie a couple of times a year, but the staff at Bucklesham send me monthly emails about her physical and mental health and her activities. When I do see her in person, she is happy and healthy. Her room is lovely and clean and opens onto a garden full of flowers and birds. She has her hair done weekly and is involved in a myriad of activities that reflect her interests in life. The staff are very caring and treat her with the dignity she deserves. I've had meals with her at the Grange and they are thoughtfully prepared and not at all what I would have expected from Care Home menus. In short, I am confident that we made the right decision in a difficult time and my auntie's quality of life is much better now that she is surrounded by people who care about her. Although I am an ocean away, I no longer worry about my auntie's safety and security, and most of all, I know that she continues to live an engaged life.
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Review from Cynthia B (Niece of Resident) published on 3 November 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a wonderful place for my aunt, lovely, homelike, great activities and services. A community feeling. The staff is exceptional. The food is fantastic and healthy. Very personal kind care. Thank you.
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Review from Deborah B (Resident) published on 22 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good care home. Room is always very clean. A lot of activities to do every day and the food is very good as well.
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Current Review Score: 9.7 (9.675)

Overview of Review Score

The Review Score of 9.7 (9.675) out of 10 for Hallmark Bucklesham Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.700 for Hallmark Bucklesham Grange is calculated as follows: ( (192 Excellents x 5) + (32 Goods x 4) + (3 Satisfactorys x 3) + (7 Poors x 2) + (3 Very Poors x 1) ) ÷ 237 Ratings = 4.7
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Hallmark Bucklesham Grange is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Apr 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 01 Dec 2025

Please contact the home for current vacancies

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Awards / Recognitions (30)

Meet the Team (2)

Ruben

Ruben Hidalgo

Job Title: General Manager Joined: 2020

I am the General Manager of Bucklesham Grange Care Home with 15 years’ experience in the field of care and over 10 years continuous service with Hallmark Care Homes in various roles. I have been awarded with a Registered Manager’s qualifications in Health and Social Care a few years ago. Integrity, honesty and transparency are the values that our team live day by day. Visit our home to meet fascinating residents, incredible team and a beautiful home in Ipswich.

Danielle

Danielle Blake

Job Title: Customer Relationship Manager Joined: 2025

My name is Danielle and I’m the Customer Relationship Manager at Bucklesham Grange.


My role is to support families who are exploring care for their loved ones, guiding them through the process and helping them make the best decision for their family. It’s incredibly rewarding to see new residents join Bucklesham, settle in, and become part of our vibrant community. Outside of work, I enjoy spending time with my daughter, being out in nature, and keeping fit.

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