Hallmark Bucklesham Grange

Very helpful and understanding care with our mother's prospective residency.

My care here is extremely good in every possible way. Every member of the team are very helpful, regardless of their speciality. All the facilities are very good and improving. This is not my only experience of a care home, my husband lived in one for 13 months.

Although my friend has alzhiemers she has only short term memory loss and is otherwise relatively physically fit. This was taken into consideration by the staff and she was accommodated amongst the 'normal' elderly rather than those with dementia. Consequently it is reassuring for friends and family to know that residents are treated as individuals and their needs aare met arrordingly.

I would like more food at lunch time as all my life I have had my main meal at lunchtime. The staff are always friendly and helpful. I like the visits from the petting dog. I think training for all staff is needed for the putting on of convenes at night.

When I first visited my friend I found staff friendly and very helpful. Very clean and comfortable environment.

At very difficult time for my father and I. Bucklesham grange and it's staff make the whole process easy and as stress free as possible. I visited and enquired a number of homes before choosing Bucklesham Grange and it was the stand out choice. My father is safe and secure and I no longer worry about him 24/7.

On walking through the front doors there is an immediate "quality" feel about the place, coffee lounge always seems to have residents in it having a good natter and there are always staff on hand to say hello. Rooms are comfortable looking, obvious that the company have tried to recreate home for the residents instead of creating just another residential home. Corridors again give it that welcome feel and always staff and residents moving around the place, everyone takes the time to say hello or at least acknowledge you. I think the big difference here are the staff who are great, I've only met one or two of the management but they really seem to care about being the best that they can.

Within a few says, her physical condition and well-being improved significantly. Bucklesham Grange have a great deal of freedom in setting up financial arrangements.

During this month, the home has been trying to improve communication with the residents families and friends by instigating a series of meeting with the management. These have been arranged at varying days and times in an attempt to make them accessible to everyone. I feel that these have been very useful and allowed us to express feedback and concerns. We are waiting the appointment of two new managers but the team is being led by an interim manager he is doing a great job. I am very impressed with the staff who care for my mother and the facilities at the home.

My step mother is very happy and that is the main criterion. I think there has been a slight "lowering of the bar" in recent months. The little extras which we used to notice such as the events schedule in the Bistro which kept us informed as to "outings" etc. seems to be missing. Has been a reduction in staff to resident ratio? There seems to be less staff in evidence in recent months.

Finally, and ultimately most importantly of course, 24/7 individual care provided to the highest possible standards of professionalism, friendliness, diligence and dignity. Nothing seems to be too much trouble for the Bucklesham Grange team, and we are all very pleased to have found such an ideal place.

Since our mother arrived at Bucklesham Grange she has been well treated in excellent surroundings - thank you!

My mother has received great care form all at Bucklesham Grange in all but one area: Personal hygiene. She is allowed to wear the same clothes day in day out with no attempt or persuasion/suggestion for her to change them. She is also still allowed to shower herself because she gets up before 7am. The clothes changing is not just her, my dad has been in the home since September and despite our being told his clothes will be washed every day he still appears to wear the same stuff daily.

The decision to move my Auntie from her home to a care home was very difficult for us, even more so because we live in Canada. During one of my visits to the UK, I spent a few weeks touring, not castles and art galleries, but Care Homes for the elderly. It was discouraging until we found Bucklesham Grange. Although the wait list was long, we decided it was worthwhile to wait until a room became available. Now, I know we made the right decision. Because of the distance, I only see my auntie a couple of times a year, but the staff at Bucklesham send me monthly emails about her physical and mental health and her activities. When I do see her in person, she is happy and healthy. Her room is lovely and clean and opens onto a garden full of flowers and birds. She has her hair done weekly and is involved in a myriad of activities that reflect her interests in life. The staff are very caring and treat her with the dignity she deserves. I've had meals with her at the Grange and they are thoughtfully prepared and not at all what I would have expected from Care Home menus. In short, I am confident that we made the right decision in a difficult time and my auntie's quality of life is much better now that she is surrounded by people who care about her. Although I am an ocean away, I no longer worry about my auntie's safety and security, and most of all, I know that she continues to live an engaged life.

This is a wonderful place for my aunt, lovely, homelike, great activities and services. A community feeling. The staff is exceptional. The food is fantastic and healthy. Very personal kind care. Thank you.

Very good care home. Room is always very clean. A lot of activities to do every day and the food is very good as well.