Hallmark Bucklesham Grange

141 Bucklesham Road, Purdis Farm, Ipswich IP3 8UB
Review Us
9.7 95 Reviews
  • Hallmark Bucklesham Grange, Ipswich
Surrounded by serene countryside, Hallmark Bucklesham Grange offers an environment where residents can truly thrive. Their bighearted approach celebrates every moment, big and small. Acknowledging the challenges that come with aging, the team puts residents' and their loved ones' needs and wants at the heart of everything they do.

The luxury care home provides award-winning residential, dementia, and respite care, ensuring residents can relax, knowing that all essentials are covered by Hallmark All-Inclusive. As residents settle in here, they will experience a luxurious yet comforting atmosphere, supported by a dedicated team committed to helping every resident live each day to the full.

Moving can feel scary so it's good to keep a few things the same. That's why Bucklesham Grange keep your family together; welcoming couples, doing all they can to move your pet in and keeping the doors open for loved ones to pop by at any time – day or night. The thoughtful home design means residents can continue with much-loved pastimes. Whether it’s enjoying a favourite drink in the bar or finding a peaceful nook and comfy armchair with a favourite book, residents have ample opportunities to continue with their passions, or even discover something new!
Show Hallmark Bucklesham Grange on the Map

Care Provided by Hallmark Bucklesham Grange

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £1750

The fees are for guidance and are subject to assessment of care needs and room choice.
(Please note Respite stays are a Minimum of 4xweeks).
The weekly fee will be confirmed following pre-admission assessment.

These prices are only a guideline, please contact Hallmark Bucklesham Grange to find out the exact price for your requirements.

Contact Hallmark Bucklesham Grange to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hallmark Bucklesham Grange to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Ruben Hidalgo (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2012
  • Number of floors: 2

Room Information

  • Single Rooms (57)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (57)

Hallmark Bucklesham Grange Reviews (95)

9.7

Hallmark Bucklesham Grange has a Review Score of 9.7 (9.675) out of 10, based on 20 reviews in the last 2 years.
Over all time Hallmark Bucklesham Grange has 95 reviews.

Overall Experience
  • 85
  • 9
  • 0
  • 0
  • 1
Date Published
  • 95
  • 10
  • 14
  • 20
  • 75
Reviewer Connection to Hallmark Bucklesham Grange
  • 34
  • 18
  • 12
  • 5
  • 5
  • 4
  • 4
  • 4
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 95, showing 41-60
Review from Jane W (Sister-in-law of Resident) published on 19 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
At a very dark time for my frail elderly sister-in-law, who was in the hospital over the Christmas and New Year holiday very far from her family during lockdown, Bucklesham Grange was a shining beacon of hope for us all. At a very difficult time for everybody the staff reached out to her with exceptional
kindness and understanding and this was extended also to her distant next of kin. Communication with her family was timely, considerate and helpful. Sadly, it was not to be for very long but I am sure that the care offered was of the highest standard and I am certain that her needs would have been met. I have no hesitation in recommending Bucklesham Grange.
Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham GrangeThank you very much for taking the time to complete a review for us. We appreciated the time that we were able to spend with your sister-in-law, even if it was not as long as any of us would have wished. We are glad to have been able to support you and your family throughout these difficult times.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Heather (Daughter of Resident) published on 3 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care, love and attention given to my mother by all members of the care team were always outstanding. Through these difficult times, I always felt included in my mothers care and well being and being able to visit in the secure pod was much appreciated. Mum was always happy and it was lovely to
see her interaction with all staff that cared for her. It gave us so much peace of mind knowing she was in the right place. I can't thank everyone enough.
Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham GrangeThank you so much for taking the time to complete a review for us, it is very much appreciated. We loved caring for your mother and we were honoured to have the opportunity to get to know her and her amazing personality.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jo L (Granddaughter of Resident) published on 23 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home and it's amazing staff helped my nan in the most positive way possible. After having a less than happy experience with another care home, we moved my nan to Bucklesham and we could not have made a better decision. The staff were so kind, helpful, loving and involved with my nan and did
everything humanly possible to make her happy, comfortable and cared for.
I'm so happy and grateful for the team.
Thank you so much for everything you do.
Reply from Ruben Hidalgo, General Manager at Hallmark Bucklesham GrangeThank you so much for taking the time to complete a review for us, it is very much appreciated. We loved caring for your Grandmother and we were honoured to have the opportunity to get to know her and her amazing personality.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jeffrey C (Son of Resident) published on 8 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Bucklesham Grange have been absolutely wonderful. They are caring and knowledgeable. Nothing has been too much trouble for them, even though I am overseas, they still keep me up to date with what’s been happening, which is very reassuring during this difficult time.
They also have regular
FaceTime sessions between my mother and me.
Having moved my mother from another care home, who could not handle her dementia, I now wish that she had been at Bucklesham Grange from the start. I highly recommend them.
Reply from Jodi Rutherford, Customer Relationship Manager at Hallmark Bucklesham GrangeThank you for taking the time to complete a review for Bucklesham Grange. We were so delighted to be able to support your mother in our home and we have truly fallen for her over her time here. We are so pleased to hear that you feel that she is fully supported – we love caring for her.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ali C (Daughter of Resident) published on 8 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has Alzheimer's and has been at Bucklesham for 5.5 years now. During this time his care has always been excellent from all elements of staff. We are in regular contact with the Reception and Care Teams, who clearly have close relationships with him. The home is so clean and the rooms and facilities
are exceptional!
The support through lockdown has been brilliant with regular FaceTime chats and update calls, with their use of the Rels App and Facebook. I have also got to know the Lifestyle team in lockdown, who spend so much crucial time with the residents, engaging and encouraging them, supporting FaceTime calls and visits. Their support has been a real help to get dad talking and engaged in our absence.
Everyone at Bucklesham has worked so hard to keep dad and the other residents safe and as happy as possible. Thank you so much for enabling us to keep in touch with dad as best possible and the whole team for all the love you show dad and the other residents.
Reply from Jodi Rutherford, Customer Relationship Manager at Hallmark Bucklesham GrangeThank you ever so much for taking the time to write these kind words. We are so glad that you and your Dad chose us to be his home all those years ago! We look forward to seeing you again soon.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Clare (Niece of Resident) published on 26 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt moved to Bucklesham Grange in October. The staff team went above and beyond to make the process as stress-free as possible. It was a long journey for my Aunt who hadn’t been out for over a year but she was well supported and the caring staff made the whole process easy and enjoyable. Special
thanks to the Customer Relationship Manager who made everything happen quickly and very efficiently. My Aunt loves being at Bucklesham although still settling in, she has gained much-needed weight and confidence.
Thank you all.
Reply from Jodi Rutherford, Customer Relationship Manager at Hallmark Bucklesham GrangeThank you, Clare, for taking the time to submit a review for Bucklesham Grange. We were so delighted to welcome your Aunt to Bucklesham and the team have loved getting to know her and her brilliant personality!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kath B (Daughter of Resident) published on 26 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has lived at Bucklesham Grange for over five years. The facilities and care provided have always been excellent and he has been treated with dignity and respect throughout by all the staff at Bucklesham. He is always addressed by his name even if the staff member is just passing him in a corridor.
If he wants to join in with the wide range of activities on offer he can. If he’d rather be by himself or doing something one-to-one he can. The choice is his.
Bucklesham Grange is a very friendly place, for both residents and their visitors. The staff always go “that extra mile” to ensure Dad is as happy and as content as he can be.
As a family, we know Dad is in a safe, caring and friendly home. I would thoroughly recommend Bucklesham Grange.
Reply from Jodi Rutherford, Customer Relationship Manager at Hallmark Bucklesham GrangeThank you ever so much for your lovely words and for taking the time to do a review for us – it means so much to the team here at Bucklesham. We always strive to provide outstanding care so it is so wonderful to hear about your family's experience over the last five years.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Daphne V (Resident) published on 26 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel very safe living here. There is always someone to help me and always people there to cheer my up and make sure I am safe and happy.
Reply from Jodi Rutherford, Customer Relationship Manager at Hallmark Bucklesham GrangeThank you, Daphne, for taking the time to complete a review for us. We love spending time with you and seeing your smile every day!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J R (Daughter of Resident) published on 15 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident since the end of January this year. I have found all of the staff to be so caring and extremely supportive through these frightening, challenging times. It always feels like they are part of the family and we are always treated with respect.
Reply from Jodi Rutherford, Customer Relationship Manager at Hallmark Bucklesham GrangeThank you for your kind review. We have thoroughly enjoyed caring for your Mother since she moved into Bucklesham Grange in January. Thank you for your support and we look forward to seeing you again soon.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kim D (Daughter of Resident) published on 31 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dear mum had Christmas dinner in her lovely home Bucklesham Grange. My mum's smile is priceless. My two sisters and I were dreading today but the lovely people at the home were AMAZING, every single one of them. We had a lovely Christmas dinner and my mum actually ate nearly all of hers. It breaks
my heart to see my mum so poorly with this horrid illness (dementia), but we made lovely memories today and we got mum to smile. This would not have been possible without the wonderful staff at Bucklesham Grange and their support to us and to my mum. Nothing is too much trouble for any of the staff, from the lady that fills up the coffee machine to the nurses, they are all just so lovely. Thank you for everything.
Reply from Daniel Rowark, General Manager at Hallmark Bucklesham GrangeThank you for taking the time to review Bucklesham Grange. I am delighted to hear you and your Mum had a wonderful Christmas with us. I am glad you were able to celebrate with us and look forward to welcoming you all back soon.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Elizabeth H (Granddaughter of Resident) published on 2 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandmother was a resident here for about two and a half years. She had dementia and her possessions, clothes, furniture and surroundings were her memories. They supported me to make her room just as her home always was. The food was great and fresh and she immediately felt comfortable, her worries
went and mine therefore too. The staff became her family and the management was outstanding, always approachable and always happy to listen and help. When my Granny went into hospital staff visited her, even in their own hours. They supported me through really tough decisions. They helped me to get her home in order to spend her last few days in her lovely room and they made sure she was comfortable and comforted her when I couldn't be there. At least a dozen of the staff attended her funeral. They are truly incredible people and I will never forget them. I am so thankful that my Granny got to end her life in such a loving community, she really loved and adored them as they did her.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ali P (Daughter of Resident) published on 25 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff cares for my relative with love, care, compassion and great dignity - members of staff very often going that extra mile, above and beyond the call of duty. The care home is very welcoming and friendly to friends and family visiting loved ones, making a visit pleasurable. As a family, we have
nothing but praise for the staff working within this care home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul P (Son-in-law of Resident) published on 25 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The management and staff at this care home has given us the 'peace of mind' that our relative was safe, cared for extremely well with love and dignity. Thank you to everyone at Bucklesham Grange.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anita R (Daughter-in-law of Resident) published on 20 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have noticed that the management team go beyond and above expectations to care for the residents as do some of the carers. They take time out of their busy schedules to spend with the residents. The manager and assistant manager will help with any duties, even gardening and supporting residents in
great depth when one was upset. Never cease to amaze me. The whole home has a very happy, clean, loving atmosphere.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Louise S (Daughter of Resident) published on 8 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident of Bucklesham Grange for over 5 years and the care, attention to detail and passion everyone has shown mum has been consistent in all that time. Mum is treated with respect and her views and requests are listened to and dealt with in a caring way. She loves the social side and
the daily activities and often suggests different things to do as well. The hairdresser and beauty side is important for mum too and she likes to look her best at all times.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rosie (Daughter of Resident) published on 8 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has recently moved into Bucklesham Grange after living on her own for several years. It was quite traumatic leaving her home of over 50 years and we knew it may take her some time to settle into residential care.
The staff, led by the manager, are truly amazing. Everyone has a smile on their face
and greets us with a warm welcome. The residents have a wide range of daily activities they can choose from led by a bright and bubbly team, who encourage participation.
I am amazed at how quickly Mum has adapted and is enjoying her new style of life. After just over 3 weeks the transformation in her is a joy to see for us and she has already told us how happy she is there. A true credit to the staff who care for her. Nothing is too much trouble.
Mum was upset when she first moved in and a member of staff sat with her in the night. The food is a very high quality and Mum tells us she feels safe, loved and well cared for. We would definitely recommend Bucklesham Grange to anyone looking for care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Margaret N (Resident) assisted by family/friend published on 3 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Accommodation excellent, staff are very kind and helpful.


I do wish the meals were more traditional eg meat and two veg, especially for people of my age - 90!

Reply from Daniel Rowark, General Manager at Hallmark Bucklesham GrangeI would like to thank Margaret for her feedback regarding Bucklesham Grange. I have thanked Margaret personally and also sought feedback regarding her wish for more traditional meals. The chef and I will be spending time with Margaret looking at her preferences in the coming weeks to take her wishes in to account. Without feedback, we can not continue to improve. Thank you again, Margaret.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sandra P (Daughter of Resident) published on 2 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
In the very short time which we have been involved with Bucklesham Grange, we have been so impressed by the welcome offered by all members of staff, by the positive responses to our many questions and the “yes, of course,” attitude which we have received to our varied requests.
We appreciate that it
is still very early days in terms of Mum coming to terms with living in a residential situation and really settling in. However, we can already see such a change in Mum and it so good to see her beginning to lose the stresses and pressures which came with living on her own at home.


In Mum's own words;-

”it’s a wonderful place”
“you don’t want for anything food wise – there’s always plenty and I enjoy each meal”
“everyone is so caring and has always got time – they are so friendly and thoughtful”
“I can’t fault it – I’d recommend it to anyone !”

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine F (Daughter of Resident) published on 26 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Bucklesham Grange Care Home for almost 6 months and it has given me peace of mind and I know mum is getting excellent care. In the last few days, she has been moved from the dementia floor and is a lot happier and joining in more activities.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michael N (Son of Resident) published on 27 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been in the home for a week. I can say they have excellent care for their clients. The staff are friendly and happy, they will do anything you ask with no trouble. Entertainment is done every day to stimulate the clients' minds.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.675)

Overview of Review Score

The Review Score of 9.7 (9.675) out of 10 for Hallmark Bucklesham Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.700 for Hallmark Bucklesham Grange is calculated as follows: ( (192 Excellents x 5) + (32 Goods x 4) + (3 Satisfactorys x 3) + (7 Poors x 2) + (3 Very Poors x 1) ) ÷ 237 Ratings = 4.7
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Hallmark Bucklesham Grange is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Apr 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 01 Dec 2025

Please contact the home for current vacancies

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (30)

Meet the Team (2)

Ruben

Ruben Hidalgo

Job Title: General Manager Joined: 2020

I am the General Manager of Bucklesham Grange Care Home with 15 years’ experience in the field of care and over 10 years continuous service with Hallmark Care Homes in various roles. I have been awarded with a Registered Manager’s qualifications in Health and Social Care a few years ago. Integrity, honesty and transparency are the values that our team live day by day. Visit our home to meet fascinating residents, incredible team and a beautiful home in Ipswich.

Danielle

Danielle Blake

Job Title: Customer Relationship Manager Joined: 2025

My name is Danielle and I’m the Customer Relationship Manager at Bucklesham Grange.


My role is to support families who are exploring care for their loved ones, guiding them through the process and helping them make the best decision for their family. It’s incredibly rewarding to see new residents join Bucklesham, settle in, and become part of our vibrant community. Outside of work, I enjoy spending time with my daughter, being out in nature, and keeping fit.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Bucklesham Grange to verify any information. View our terms and conditions. Hallmark Bucklesham Grange has an Enhanced Service - more info.