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- Hallmark Bucklesham Grange care home







Surrounded by serene countryside, Hallmark Bucklesham Grange offers an environment where residents can truly thrive. Their bighearted approach celebrates every moment, big and small. Acknowledging the challenges that come with aging, the team puts residents' and their loved ones' needs and wants at the heart of everything they do.
The luxury care home provides award-winning residential, dementia, and respite care, ensuring residents can relax, knowing that all essentials are covered...
Care Provided by Hallmark Bucklesham Grange
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 57 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
(Please note Respite stays are a Minimum of 4xweeks).
The weekly fee will be confirmed following pre-admission assessment.
The price(s) shown are provided by the care home. Contact Hallmark Bucklesham Grange for full pricing details and T&Cs.
Contact Hallmark Bucklesham Grange to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Hallmark Luxury Care Homes
- Private Owned
Person in charge
- Ruben Hidalgo (General Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2012
- Number of floors: 2
Room Information
- Single Rooms (57)
- Single Rooms with ensuite Wet Room (57)
Hallmark Bucklesham Grange Reviews (96)
Hallmark Bucklesham Grange has a Review Score of 9.7 (9.724) out of 10, based on 15 reviews in the last 2 years.
Over all time Hallmark Bucklesham Grange has 96 reviews.
Having reached the very difficult decision that my husband would have to move to respite care for a few weeks to give me a much needed break, the staff at Bucklesham Grange could not have been more supportive and caring. They have made what is an extremely stressful stage in our lives easier than I could have imagined. All the staff are friendly, helpful and so kind to both of us. This is not a situation that anyone ever imagines they will find themselves in but Bucklesham Grange are there supporting us every step of the way. You won’t find a better home for your loved one.
Thank you for taking the time to complete a review for us. We understand that the decision for a loved one to move into care can be a difficult one to make and we were so grateful that you chose us to be with you for that journey. It has been so lovely getting to know you both. We look forward to supporting you and your family again in the future.
At a very dark time for my frail elderly sister-in-law, who was in the hospital over the Christmas and New Year holiday very far from her family during lockdown, Bucklesham Grange was a shining beacon of hope for us all. At a very difficult time for everybody the staff reached out to her with exceptional kindness and understanding and this was extended also to her distant next of kin. Communication with her family was timely, considerate and helpful. Sadly, it was not to be for very long but I am sure that the care offered was of the highest standard and I am certain that her needs would have been met. I have no hesitation in recommending Bucklesham Grange.
Thank you very much for taking the time to complete a review for us. We appreciated the time that we were able to spend with your sister-in-law, even if it was not as long as any of us would have wished. We are glad to have been able to support you and your family throughout these difficult times.
The care, love and attention given to my mother by all members of the care team were always outstanding. Through these difficult times, I always felt included in my mothers care and well being and being able to visit in the secure pod was much appreciated. Mum was always happy and it was lovely to see her interaction with all staff that cared for her. It gave us so much peace of mind knowing she was in the right place. I can't thank everyone enough.
Thank you so much for taking the time to complete a review for us, it is very much appreciated. We loved caring for your mother and we were honoured to have the opportunity to get to know her and her amazing personality.
I'm so happy and grateful for the team.
Thank you so much for everything you do.
Thank you so much for taking the time to complete a review for us, it is very much appreciated. We loved caring for your Grandmother and we were honoured to have the opportunity to get to know her and her amazing personality.
They also have regular FaceTime sessions between my mother and me.
Having moved my mother from another care home, who could not handle her dementia, I now wish that she had been at Bucklesham Grange from the start. I highly recommend them.
Thank you for taking the time to complete a review for Bucklesham Grange. We were so delighted to be able to support your mother in our home and we have truly fallen for her over her time here. We are so pleased to hear that you feel that she is fully supported – we love caring for her.
The support through lockdown has been brilliant with regular FaceTime chats and update calls, with their use of the Rels App and Facebook. I have also got to know the Lifestyle team in lockdown, who spend so much crucial time with the residents, engaging and encouraging them, supporting FaceTime calls and visits. Their support has been a real help to get dad talking and engaged in our absence.
Everyone at Bucklesham has worked so hard to keep dad and the other residents safe and as happy as possible. Thank you so much for enabling us to keep in touch with dad as best possible and the whole team for all the love you show dad and the other residents.
Thank you ever so much for taking the time to write these kind words. We are so glad that you and your Dad chose us to be his home all those years ago! We look forward to seeing you again soon.
Thank you all.
Thank you, Clare, for taking the time to submit a review for Bucklesham Grange. We were so delighted to welcome your Aunt to Bucklesham and the team have loved getting to know her and her brilliant personality!
Bucklesham Grange is a very friendly place, for both residents and their visitors. The staff always go “that extra mile” to ensure Dad is as happy and as content as he can be.
As a family, we know Dad is in a safe, caring and friendly home. I would thoroughly recommend Bucklesham Grange.
Thank you ever so much for your lovely words and for taking the time to do a review for us – it means so much to the team here at Bucklesham. We always strive to provide outstanding care so it is so wonderful to hear about your family's experience over the last five years.
I feel very safe living here. There is always someone to help me and always people there to cheer my up and make sure I am safe and happy.
Thank you, Daphne, for taking the time to complete a review for us. We love spending time with you and seeing your smile every day!
My mother has been a resident since the end of January this year. I have found all of the staff to be so caring and extremely supportive through these frightening, challenging times. It always feels like they are part of the family and we are always treated with respect.
Thank you for your kind review. We have thoroughly enjoyed caring for your Mother since she moved into Bucklesham Grange in January. Thank you for your support and we look forward to seeing you again soon.
My dear mum had Christmas dinner in her lovely home Bucklesham Grange. My mum's smile is priceless. My two sisters and I were dreading today but the lovely people at the home were AMAZING, every single one of them. We had a lovely Christmas dinner and my mum actually ate nearly all of hers. It breaks my heart to see my mum so poorly with this horrid illness (dementia), but we made lovely memories today and we got mum to smile. This would not have been possible without the wonderful staff at Bucklesham Grange and their support to us and to my mum. Nothing is too much trouble for any of the staff, from the lady that fills up the coffee machine to the nurses, they are all just so lovely. Thank you for everything.
Thank you for taking the time to review Bucklesham Grange. I am delighted to hear you and your Mum had a wonderful Christmas with us. I am glad you were able to celebrate with us and look forward to welcoming you all back soon.
My Grandmother was a resident here for about two and a half years. She had dementia and her possessions, clothes, furniture and surroundings were her memories. They supported me to make her room just as her home always was. The food was great and fresh and she immediately felt comfortable, her worries went and mine therefore too. The staff became her family and the management was outstanding, always approachable and always happy to listen and help. When my Granny went into hospital staff visited her, even in their own hours. They supported me through really tough decisions. They helped me to get her home in order to spend her last few days in her lovely room and they made sure she was comfortable and comforted her when I couldn't be there. At least a dozen of the staff attended her funeral. They are truly incredible people and I will never forget them. I am so thankful that my Granny got to end her life in such a loving community, she really loved and adored them as they did her.
The staff cares for my relative with love, care, compassion and great dignity - members of staff very often going that extra mile, above and beyond the call of duty. The care home is very welcoming and friendly to friends and family visiting loved ones, making a visit pleasurable. As a family, we have nothing but praise for the staff working within this care home.
The management and staff at this care home has given us the 'peace of mind' that our relative was safe, cared for extremely well with love and dignity. Thank you to everyone at Bucklesham Grange.
I have noticed that the management team go beyond and above expectations to care for the residents as do some of the carers. They take time out of their busy schedules to spend with the residents. The manager and assistant manager will help with any duties, even gardening and supporting residents in great depth when one was upset. Never cease to amaze me. The whole home has a very happy, clean, loving atmosphere.
Mum has been a resident of Bucklesham Grange for over 5 years and the care, attention to detail and passion everyone has shown mum has been consistent in all that time. Mum is treated with respect and her views and requests are listened to and dealt with in a caring way. She loves the social side and the daily activities and often suggests different things to do as well. The hairdresser and beauty side is important for mum too and she likes to look her best at all times.
The staff, led by the manager, are truly amazing. Everyone has a smile on their face and greets us with a warm welcome. The residents have a wide range of daily activities they can choose from led by a bright and bubbly team, who encourage participation.
I am amazed at how quickly Mum has adapted and is enjoying her new style of life. After just over 3 weeks the transformation in her is a joy to see for us and she has already told us how happy she is there. A true credit to the staff who care for her. Nothing is too much trouble.
Mum was upset when she first moved in and a member of staff sat with her in the night. The food is a very high quality and Mum tells us she feels safe, loved and well cared for. We would definitely recommend Bucklesham Grange to anyone looking for care.
Accommodation excellent, staff are very kind and helpful.
I do wish the meals were more traditional eg meat and two veg, especially for people of my age - 90!
I would like to thank Margaret for her feedback regarding Bucklesham Grange. I have thanked Margaret personally and also sought feedback regarding her wish for more traditional meals. The chef and I will be spending time with Margaret looking at her preferences in the coming weeks to take her wishes in to account. Without feedback, we can not continue to improve. Thank you again, Margaret.
We appreciate that it is still very early days in terms of Mum coming to terms with living in a residential situation and really settling in. However, we can already see such a change in Mum and it so good to see her beginning to lose the stresses and pressures which came with living on her own at home.
In Mum's own words;-”it’s a wonderful place”
“you don’t want for anything food wise – there’s always plenty and I enjoy each meal”
“everyone is so caring and has always got time – they are so friendly and thoughtful”
“I can’t fault it – I’d recommend it to anyone !”
Mum has been at Bucklesham Grange Care Home for almost 6 months and it has given me peace of mind and I know mum is getting excellent care. In the last few days, she has been moved from the dementia floor and is a lot happier and joining in more activities.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 April 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Bed Vacancies
Posted: 03 August 2026Please contact the home for current vacancies
News (0) & Events (0)
There are no news items for Hallmark Bucklesham Grange.
There are no upcoming events for Hallmark Bucklesham Grange.
Awards / Recognitions (31)
- 30 Jan 2026Recipient: Hallmark Luxury Care Homes
- 31 Jan 2025Recipient: Hallmark Luxury Care Homes
- 31 Jan 2024Recipient: Hallmark Luxury Care Homes
Accreditations
There are no accreditations posted yet for Hallmark Bucklesham Grange.
Meet the Team (2)

I am the General Manager of Bucklesham Grange Care Home with 15 years’ experience in the field of care and over 10 years continuous service with Hallmark Care Homes in various roles. I have been awarded with a Registered Manager’s qualifications in Health and Social Care a few years ago. Integrity, honesty and transparency are the values that our team live day by day. Visit our home to meet fascinating residents, incredible team and a beautiful home in Ipswich.

My name is Danielle and I’m the Customer Relationship Manager at Bucklesham Grange.
My role is to support families who are exploring care for their loved ones, guiding them through the process and helping them make the best decision for their family. It’s incredibly rewarding to see new residents join Bucklesham, settle in, and become part of our vibrant community. Outside of work, I enjoy spending time with my daughter, being out in nature, and keeping fit.
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