Submit a Review for Waterside Grange Care Home
Redwall Close, Rotherham Road, Dinnington, Sheffield, S25 3QA
View full details of Waterside Grange Care HomeLatest Reviews for Waterside Grange Care Home
11 November 2025
The team were very caring and supportive during a very challenging time for my Dad during the last months of his life. He suffered with mixed dementia and was treated with dignity and respect. Thanks to all at Waterside Grange.
05 November 2025
My dad was moved to the nursing care from a different care home in this region. I can honestly say I am so happy with everything at Waterside. The staff and management go above and beyond every day. My dad is much more settled here and has less frequent anger outbursts due to the staff training. He
is treated as a person, and like he is family. This I really appreciate. So thank you.
19 September 2025
My Husband has Dementia and has been in and out of hospital and other care homes for respite. I have tried to keep him at home but I am unable to mange him any longer, we have been married 60years and this was a verry difficult decision for me
After his last hospital stay the hospital recommend
Waterside care home I was filled with dread. After a few months now in the home he is my husband again I can not thank the staff enough he is doing so well. The staff can not do enough and are doing a grand job with my Harry keep it up. The home is spotlessly clean and the meals are fantastic. All staff can't do enough.
29 August 2025
My wife has spent 5 weeks currently at the nursing home and has had the utmost attentive and professional care. This is her first time in this kind of environment and I cannot fault the staff and organisation.
20 February 2025
The care my mother received while resident over a period from 2021 till her death in October 24 was good, but we are disappointed and stressed from dealing with management of both Waterside Grange and their Head Office Portland Care. In May 23 my mum was assessed by Continuing Health Care and given
funding. Unfortunately, due to our lack of understanding of what the funding covered and because we were not advised by the Care Home we continued to make payments up until Aug 24 when a reassessment was performed and the CHC Nurse made us aware that the funding covered all costs as from May 23. But we were still being invoiced by Portland Care! To date we are still trying to reclaim these funds, but they steadfastly refuse to repay it! Please make sure if you have any form of funding allocated, please make sure you are aware of what it covers as it appears you won't be informed by Waterside.
17 October 2024
The staff went above and beyond when dealing with my Mum in her final days. They were compassionate and extremely caring with both Mum and all the family, nothing was too much trouble. Mum had been a resident at Waterside for the past four years, and it was obvious to see she was very much loved by
the care and other support staff, who all seemed genuinely upset at her passing. We will be forever grateful to the home for taking such good care of our Mum.
16 October 2024
During Mum's 2 years and 7 months in Waterside Grange there have been 2 owners, 4 managers and numerous care staff. The new owners, Portland Care, promised; to improve the physical environment, employ more permanent staff, have regular meetings with family with regular feedback, and not put prices
up! Some remedial work was carried out but communal areas and bedrooms still need improvement. The internet has finally been upgraded! The permanent staff are caring but overstretched eg I regularly put in Mum's hearing aid, pour her a glass of water, and change her bedding. Mum struggles with the many different agency staff and they are less likely to get her to take medication/comply with their requests. The prices have increased from £724 to £1100 per week, while some improvements are being made, I don't yet feel Mum gets value for money. Specific issues I have raised over Mum's care have not always been dealt with successfully, however thinking positively a new manager started last week!
04 October 2023
My aunty has been looked after by Waterside Lodge for several months now. Whenever we visit - always unannounced- she is clean and well cared for. I work in the NHS and can homes say that this nursing home is outstanding. It is a huge relief to family members that the care is so good and
individualised. I would like to say a huge thank you to all of the staff.
11 June 2023
My brother has been made very welcome. He is treated with dignity and his needs are catered for. The care provided includes the specific physio exercises he had been prescribed. Staff attitudes are uniformly kind and attentive.
27 May 2023
Although mum was challenging when she first arrived in December, the care team on Roche 2 were so patient in helping her to settle in. All the staff are kind, respectful, knowledgeable and professional. They have been amazing at supporting mum and us over the last few months as she continues to
deteriorate and have been very proactive to ensure that mum is as comfortable as possible. After 10 years of caring for her at home we are so pleased to have found Riverside House.
23 March 2023
My mum stayed in this care home for around six weeks. The staff made her feel very welcome and attended to her needs. As visitors, we were treated with respect and allowed privacy when we called. The room was spacious and clean and perfectly adequate for what she needed.
14 March 2023
Mum on the residential floor from December 2022. New business owners from July 2022.
Facilities - purpose built, maintenance issues left by previous business owners resulting in heating and plumbing problems, work ongoing.
Care/Support - good, but staff shortage impacts on overall care and
support given. Recruitment ongoing.
Cleanliness - the general level of cleanliness is good.
Dignity - Mum is treated with dignity.
Food - V poor so far, mainly supplied pre-prepared and reheated. New food from this month, prepared and cooked from fresh on the premises.
Staff - staff are excellent, compassionate and caring, nothing is too much trouble.
Activities - there is an activities schedule.
Management - good, responsive, listen to and deal with concerns, but 3 changes of manager in the last 3 months.
Safety/Security - excellent.
Rooms - nice, spacious, clean, ensuite, but previous lack of maintenance has caused recent issues which are taking time to resolve.
Value - Excellent
24 November 2022
Disappointed. If Dad were well enough I would be moving him. We chose Waterside Grange Care Home as it has good reviews, is local and has a 'Good' CQC rating. The first couple of months were good but recently things have gone significantly downhill. 'Treated with Dignity' is a rating. More than a
handful of times I have found Dad laid or sitting soaked in urine - bottoms, t-shirt, bed covers and pillows completely saturated - how long he had been left like this I dread to think about. Covered in dried food, chocolate all over his face, hands, clothes and all over the floor - where is the dignity here? Most upsetting has been visiting recently, as well as finding Dad as mentioned above, he's always just laid in bed - no TV on, no radio/CD player. A jug of water/juice but no cup/glass to actually drink from. I raise issues, things improve for a couple of days or weeks then revert back. Dad is non-verbal so I have to speak for him. Not good enough!
22 September 2022
We are so pleased that we chose Waterside Grange for Mum's care. She settled in really well and the care that she got was outstanding. Mum was a resident for just over a year until she sadly passed and she loved the carers and other staff - her face lit up when they came to her room while we were
there. They showed great care, compassion and support, especially in the last days and it was comforting to us that they had such fondness for her.
The staff on the Kirkstall floor where Mum stayed worked very hard and after staying there for a couple of days and nights before Mum passed, we know that their job is not an easy one. They are worth their weight in gold. Thank you to them all.
22 June 2022
My father became a resident here in December 2018 after an accident at home. The staff looked after and cared for Dad for 3 1/2 years throughout the pandemic and his gradual deterioration until June this year when he passed away. I cannot thank the team enough for the help and support they gave Dad
and myself throughout this difficult time. A great team and be confident your loved ones will receive the care they need.
17 June 2022
The care and love shown by the staff at Waterside Grange have been wonderful. Heart warming to see my wife being shown so much attention and love. All the staff, from the phone/reception/care workers/nurses/cleaners, have all been wonderful.
04 May 2022
My father has resided at Waterside Grange for over three years. Throughout this time he has received exceptional care from the team of dedicated, professional and caring staff, adapting to his changing needs. The decor, facilities and food are of a very high standard. My father is living very
comfortable here and, most importantly of all, he is happy! Thank you to the Waterside family for all that you do to make the lives of so many, so much better.
06 April 2022
My wife was transferred from the hospital, near the end of life care. The staff were helpful, compassionate and focused. Good standards of care and hygiene. Agency nurses sometimes lack understanding or willingness to advise.
09 December 2021
Waterside never smells when I visit. Although visiting is restricted the receptionist is a very big help, always a smiling face and is very helpful. Lovely to have a friendly face when you walk in - nothing is too much trouble.
15 September 2021
I have not had any problem with the care Mum received but the two managers in the office need to have some compassion. My mum was on end of life and they seem to make it very difficult for us to make an appointment and see her. I know about Covid and fully understand the need to keep it from
entering the home.
But I find their attitude all wrong for a care home. Mum passed away 13/08/2021.
Latest Reviews for Waterside Grange Care Home
11 November 2025
The team were very caring and supportive during a very challenging time for my Dad during the last months of his life. He suffered with mixed dementia and was treated with dignity and respect. Thanks to all at Waterside Grange.
05 November 2025
My dad was moved to the nursing care from a different care home in this region. I can honestly say I am so happy with everything at Waterside. The staff and management go above and beyond every day. My dad is much more settled here and has less frequent anger outbursts due to the staff training. He
is treated as a person, and like he is family. This I really appreciate. So thank you.
19 September 2025
My Husband has Dementia and has been in and out of hospital and other care homes for respite. I have tried to keep him at home but I am unable to mange him any longer, we have been married 60years and this was a verry difficult decision for me
After his last hospital stay the hospital recommend
Waterside care home I was filled with dread. After a few months now in the home he is my husband again I can not thank the staff enough he is doing so well. The staff can not do enough and are doing a grand job with my Harry keep it up. The home is spotlessly clean and the meals are fantastic. All staff can't do enough.
29 August 2025
My wife has spent 5 weeks currently at the nursing home and has had the utmost attentive and professional care. This is her first time in this kind of environment and I cannot fault the staff and organisation.
20 February 2025
The care my mother received while resident over a period from 2021 till her death in October 24 was good, but we are disappointed and stressed from dealing with management of both Waterside Grange and their Head Office Portland Care. In May 23 my mum was assessed by Continuing Health Care and given
funding. Unfortunately, due to our lack of understanding of what the funding covered and because we were not advised by the Care Home we continued to make payments up until Aug 24 when a reassessment was performed and the CHC Nurse made us aware that the funding covered all costs as from May 23. But we were still being invoiced by Portland Care! To date we are still trying to reclaim these funds, but they steadfastly refuse to repay it! Please make sure if you have any form of funding allocated, please make sure you are aware of what it covers as it appears you won't be informed by Waterside.
17 October 2024
The staff went above and beyond when dealing with my Mum in her final days. They were compassionate and extremely caring with both Mum and all the family, nothing was too much trouble. Mum had been a resident at Waterside for the past four years, and it was obvious to see she was very much loved by
the care and other support staff, who all seemed genuinely upset at her passing. We will be forever grateful to the home for taking such good care of our Mum.
16 October 2024
During Mum's 2 years and 7 months in Waterside Grange there have been 2 owners, 4 managers and numerous care staff. The new owners, Portland Care, promised; to improve the physical environment, employ more permanent staff, have regular meetings with family with regular feedback, and not put prices
up! Some remedial work was carried out but communal areas and bedrooms still need improvement. The internet has finally been upgraded! The permanent staff are caring but overstretched eg I regularly put in Mum's hearing aid, pour her a glass of water, and change her bedding. Mum struggles with the many different agency staff and they are less likely to get her to take medication/comply with their requests. The prices have increased from £724 to £1100 per week, while some improvements are being made, I don't yet feel Mum gets value for money. Specific issues I have raised over Mum's care have not always been dealt with successfully, however thinking positively a new manager started last week!
04 October 2023
My aunty has been looked after by Waterside Lodge for several months now. Whenever we visit - always unannounced- she is clean and well cared for. I work in the NHS and can homes say that this nursing home is outstanding. It is a huge relief to family members that the care is so good and
individualised. I would like to say a huge thank you to all of the staff.
11 June 2023
My brother has been made very welcome. He is treated with dignity and his needs are catered for. The care provided includes the specific physio exercises he had been prescribed. Staff attitudes are uniformly kind and attentive.
27 May 2023
Although mum was challenging when she first arrived in December, the care team on Roche 2 were so patient in helping her to settle in. All the staff are kind, respectful, knowledgeable and professional. They have been amazing at supporting mum and us over the last few months as she continues to
deteriorate and have been very proactive to ensure that mum is as comfortable as possible. After 10 years of caring for her at home we are so pleased to have found Riverside House.
23 March 2023
My mum stayed in this care home for around six weeks. The staff made her feel very welcome and attended to her needs. As visitors, we were treated with respect and allowed privacy when we called. The room was spacious and clean and perfectly adequate for what she needed.
14 March 2023
Mum on the residential floor from December 2022. New business owners from July 2022.
Facilities - purpose built, maintenance issues left by previous business owners resulting in heating and plumbing problems, work ongoing.
Care/Support - good, but staff shortage impacts on overall care and
support given. Recruitment ongoing.
Cleanliness - the general level of cleanliness is good.
Dignity - Mum is treated with dignity.
Food - V poor so far, mainly supplied pre-prepared and reheated. New food from this month, prepared and cooked from fresh on the premises.
Staff - staff are excellent, compassionate and caring, nothing is too much trouble.
Activities - there is an activities schedule.
Management - good, responsive, listen to and deal with concerns, but 3 changes of manager in the last 3 months.
Safety/Security - excellent.
Rooms - nice, spacious, clean, ensuite, but previous lack of maintenance has caused recent issues which are taking time to resolve.
Value - Excellent
24 November 2022
Disappointed. If Dad were well enough I would be moving him. We chose Waterside Grange Care Home as it has good reviews, is local and has a 'Good' CQC rating. The first couple of months were good but recently things have gone significantly downhill. 'Treated with Dignity' is a rating. More than a
handful of times I have found Dad laid or sitting soaked in urine - bottoms, t-shirt, bed covers and pillows completely saturated - how long he had been left like this I dread to think about. Covered in dried food, chocolate all over his face, hands, clothes and all over the floor - where is the dignity here? Most upsetting has been visiting recently, as well as finding Dad as mentioned above, he's always just laid in bed - no TV on, no radio/CD player. A jug of water/juice but no cup/glass to actually drink from. I raise issues, things improve for a couple of days or weeks then revert back. Dad is non-verbal so I have to speak for him. Not good enough!
22 September 2022
We are so pleased that we chose Waterside Grange for Mum's care. She settled in really well and the care that she got was outstanding. Mum was a resident for just over a year until she sadly passed and she loved the carers and other staff - her face lit up when they came to her room while we were
there. They showed great care, compassion and support, especially in the last days and it was comforting to us that they had such fondness for her.
The staff on the Kirkstall floor where Mum stayed worked very hard and after staying there for a couple of days and nights before Mum passed, we know that their job is not an easy one. They are worth their weight in gold. Thank you to them all.
22 June 2022
My father became a resident here in December 2018 after an accident at home. The staff looked after and cared for Dad for 3 1/2 years throughout the pandemic and his gradual deterioration until June this year when he passed away. I cannot thank the team enough for the help and support they gave Dad
and myself throughout this difficult time. A great team and be confident your loved ones will receive the care they need.
17 June 2022
The care and love shown by the staff at Waterside Grange have been wonderful. Heart warming to see my wife being shown so much attention and love. All the staff, from the phone/reception/care workers/nurses/cleaners, have all been wonderful.
04 May 2022
My father has resided at Waterside Grange for over three years. Throughout this time he has received exceptional care from the team of dedicated, professional and caring staff, adapting to his changing needs. The decor, facilities and food are of a very high standard. My father is living very
comfortable here and, most importantly of all, he is happy! Thank you to the Waterside family for all that you do to make the lives of so many, so much better.
06 April 2022
My wife was transferred from the hospital, near the end of life care. The staff were helpful, compassionate and focused. Good standards of care and hygiene. Agency nurses sometimes lack understanding or willingness to advise.
09 December 2021
Waterside never smells when I visit. Although visiting is restricted the receptionist is a very big help, always a smiling face and is very helpful. Lovely to have a friendly face when you walk in - nothing is too much trouble.
15 September 2021
I have not had any problem with the care Mum received but the two managers in the office need to have some compassion. My mum was on end of life and they seem to make it very difficult for us to make an appointment and see her. I know about Covid and fully understand the need to keep it from
entering the home.
But I find their attitude all wrong for a care home. Mum passed away 13/08/2021.